Assuring Quality in Online Learning Programs
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1 Assuring Quality in Online Learning Programs President Elizabeth (Beth) J. Stroble Presented to Council of Independent Colleges Presidents Institute
2 About Webster Webster University, founded in 1915 with its home campus based in St. Louis, Missouri, is the only Tier 1, private, nonprofit university with campus locations around the world including metropolitan, military, online and corporate, as well as American-style traditional campuses in North America, Europe, Asia and Africa.
3 Webster s Online Programs Third-Party Recognition Distinctive recognition for quality programming, operations and resource commitments: 2008 Higher Learning Commission: enviable 2011 U.S. Department of Education: amazing 2013 U.S. News & World Report: among the best
4 Recognized Strengths PHILOSOPHY Guiding principles aligned and grounded in the academic brick and mortar of the university U.S. News criteria: Admissions selectivity, faculty credentials and training, peer reputation, student services, technology and engagement Managed program growth CURRICULUM Faculty buy-in: Develop curriculum, manage assessment Robust, pedagogically rich course design Teaching and learning strategy TECHNOLOGY WorldClassRoom tech architecture Online Learning Center resource organization Workflow systems and quality assurance processes
5 Webster University Online: 13-Year History & WorldClassRoom Growth Fall 1999: 3 MBA courses 32 registrations 96 credit hours Academic Year: 32 online programs 1,941 course sections 21,414 worldwide registrations Nearly 60,000 credit hours 9,120 unique students 50 U.S. states and 60+ countries worldwide represented
6 Online Growth: Fully Online + Hybrid Students Annual Online Graduate Credit Hours by Segment
7 Online Growth: Fully Online + Hybrid Students ,000 Annual 6-Year Online GRAD Graduate Credit Credit Hour Hours History by by Segment 60,000 50,000 40,000 30,000 20,000 10,000 0 FY FY FY FY FY FY Fully Online St. Louis Metro Military International
8 Online Learning Center: Origins Why did Webster do this when we did? Anticipating the future Tech talent to do it right Entrepreneurial culture, faculty buy-in Why was this a good fit for Webster s mission? Values: Broadening educational access Meeting unmet needs
9 Continuing Guiding Principles Faculty ownership Maintain rigorous academic standards Support of Webster s global presence Master/clone course model Pedagogically-rich course design Small, interactive classes Highly responsive instruction Professional support team
10 The Student Experience: State of the art learning for today s busy professional A rich WorldClassRoom experience Engaging, rigorous activity Dynamic interactions with peers, instructors, and content Class capacity - 16
11 Student Services: Helping Students Succeed Assistance, from inquiry to graduation Same service as in-class students, adapted for online communication challenges: Call campaigns: retention, registration campaigns Monitor/support of atrisk students Admissions and Advising collaborations
12 Course Development Partnership between the academic department, assigned faculty, and OLC 6-month development process Extensive support and training for faculty Throughout development, deployment, administration and course life Not a cookie-cutter development process
13 Faculty Training and Support Types of training: Small group Face to face Webinars Videos Daily managed support, addressing questions from faculty worldwide
14 Faculty Evaluations Administered for every course, every term Data provided to individual faculty member and department chair/director Goal: increase faculty-student engagement and interaction
15 Challenges Training + technology New learning management system: Staying--and training--ahead of the curve Authentication of students work Faculty engagement, curriculum design Course redesign/redevelopment: refresh courses to make them more interactive and engaging External compliance State authorization Verification of student identity Cost/financial impacts
16 Discussion With gratitude to: Nancy Hellerud, Associate Provost Thao Dang-Williams, Interim AVP and Director of Online Programs Sara Boyd, Writer/Editor
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