XenApp 6.5 Event Log Messages

Transcription

1 XenApp 6.5 Event Log Messages This article provides information on XenApp 6.5 Event Log Messages. Page 1 of 28

2 Page 2 of 28 EventID EventType EventSource EventLocation Description with Parameters 0 Warning CitrixHealthMon Application Recovery action was unable to stop service <Service Name>. 0 Information Optimization Application Virtual Memory Optimization: Service started. 1 Information Citrix Location and Sensor Activity Application A program accessed information from a Citrix Location Sensor ImagePath=<Full Path of the Process>; PID=<PID>; Username=<UserName>; SID=<SID> 1 Error Citrix Configuration Logging Application Configuration logging database is not available. Changes to the farm can not be logged. 1 Information Optimization Application Virtual Memory Optimization: Service stopped. 2 Information Citrix Configuration Logging Application Configuration logging database is available. Changes to the farm will be logged. 2 Information Citrix WMI Service Application The Citrix WMI Service started with <Total Licensed Modules> of <Total Modules> modules licensed and running. 2 Warning Optimization Application Virtual Memory Optimization: Unable to impersonate self, Last Error = <Error Code> 3 Information Citrix Configuration Logging Application Settings of the configuration logging database have changed. 3 Warning Citrix WMI Service Application The license check for <Dll Name> failed, it will therefore not be available until a valid license is provided. 3 Warning Optimization Application Virtual Memory Optimization: Unable to open process token for <User Name>. Last Error = <Error Code>. 4 Error Citrix Configuration Logging Application Failed to connect to the logging database. The database returned the following error: '<Error Message>'. 4 Error Citrix WMI Service Application The API Version check for <Dll Name> failed, the service requires a minimum of version <Service API Version>, the dll only provides the api up to version <Dll API Version>, obtain a newer dll to rectify this issue.

3 Page 3 of 28 4 Warning Optimization Application Virtual Memory Optimization: Unable to impersonate logged on user. Last Error = <Error Code>. 5 Warning wsxica Application Citrix Ticket Logon attempted on invalid ticket 5 Information Citrix Configuration Logging Application Connection to the logging database has been closed. 5 Warning Citrix WMI Service Application Not loading the dll detailed in the <Reg Key> subkey, if you wish for the dll to be loaded, change the value of the Load DWORD, in the registry, to 1. 5 Error Optimization Application Virtual Memory Optimization: Install: Could not open service manager. Last Error = <Error Code>. 6 Error Citrix Configuration Logging Application A write to the configuration logging database has failed. 6 Error Citrix WMI Service Application Unable to open the registry key 'HKLM\SOFTWARE\Citrix\WMIService\DLLs'. Data contains returned error code. 7 Information Citrix WMI Service Application The license check for <Dll Name> passed. The dll has now been activated and its functionality is now available. 8 Warning Optimization Application Virtual Memory Optimization: Could not open <Key>, Last error = <Error Code> 9 Warning wsxica Application <User Name> was denied access while trying to launch '<App Name>'. Please check the XenApp farm and the Published Application 'Access Control' settings in the Citrix Access Management Console. 9 Error Citrix WMI Service Application An internal error has occurred at: <FileName>:<Line Number>. 9 Warning Optimization Application Virtual Memory Optimization: Could not connect to the alternate stream driver, Last error = <Error Code> 10 Information MetaFrameEvents Application LoadProtocol_Object registry key value was changed. Changing this value causes XenApp to function incorrectly. Rewriting the key value 10 Warning Optimization Application Virtual Memory Optimization: System resources are over <Percentage> percent. The service will remain idle for <Minutes> minutes.

4 Page 4 of Error 13 Warning 14 Warning 15 Error 16 Warning 17 Information 18 Error 19 Warning 42 Error Optimization Application Virtual Memory Optimization: Install: Couldn't create the service. Last error = <Error Code> Virtual Memory Optimization: RegisterServiceCtrlHandler failed. Last Optimization Application Error = <Error Code> Optimization Application Virtual Memory Optimization: Bad Service Request. Virtual Memory Optimization: Unable to stop the service. Last Error = Optimization Application <Error Code>. Virtual Memory Optimization: Unable to delete <File Name>. Error code: Optimization Application <Error Code>. Virtual Memory Optimization: Starting the Virtual Memory Optimization Optimization Application Service Virtual Memory Optimization: Unable to start the service. Last Error = Optimization Application <Error Code>. Optimization Application Virtual Memory Optimization: DCOM Error %1. Unexpected server error occurred in HDX MediaStream for Flash. The browser page will be refreshed and server-side Flash rendering will be used if available. URL: <Page URL> 44 Error 45 Error 46 Error 47 Error The session is not sufficiently licensed for HDX MediaStream for Flash. Server-side Flash rendering will be used if available. The HDX MediaStream for Flash Service is not available. Server-side Flash rendering will be used if available. Unexpected client error occurred in HDX MediaStream for Flash. The browser page will be refreshed and server-side Flash rendering will be used if available. URL: <Page URL> HDX MediaStream for Flash failed to start up. Server-side Flash rendering will be used if available.

5 Page 5 of Warning 49 Warning 50 Warning 51 Warning 52 Warning 53 Warning 54 Warning 55 Information 56 Information The Flash Player on the client device is not compatible with the Flash Player on the server device. Server-side Flash rendering will be used. Client Player version: <Client Flash Version> Server Player version: <Server Flash Version> Player compatibility mask: <Mask> The maximum number of Flash Player instances has been exceeded for this session. If available, Server-side Flash rendering will be used for the additional Flash Player instance. The client does not support HDX MediaStream for Flash. Server-side Flash rendering will be used if available. The Flash Player is not available on the client device. Server-side Flash rendering will be used if available. Required Client Flash Player type: <Flash Player Type> The Flash Player on the client is a version not supported by HDX MediaStream for Flash. Server-side Flash rendering will be used if available. Client Player version: <Flash Player Version> Network latency is above the level supported by HDX MediaStream for Flash. Server-side Flash rendering will be used if available. Measured latency (milliseconds): <Latency> The client's Flash Player was unable to fetch Flash content directly from the client device. The browser page will be refreshed and server-side Flash rendering will be used if available. URL: <Page URL> HDX MediaStream for Flash is not enabled. Server-side Flash rendering will be used if available. A Flash Player instance matched the HDX MediaStream for Flash dynamic blacklist. Server-side Flash rendering will be used if available. URL: <Page Url>

6 Page 6 of Information 58 Information 59 Information 60 Information 61 Information 62 Information 63 Information 64 Warning 65 Warning 66 Information The client end-user has chosen not to use HDX MediaStream for Flash. Server-side Flash rendering will be used if available. A Flash Player instance matched the HDX MediaStream for Flash dynamic blacklist. The Flash rendering will be blocked due to configuration. URL: <Page Url> A Flash Player instance matched the HDX MediaStream for Flash compatibility list. Server-side Flash rendering will be used if available. URL: <Page Url> A Flash Player instance matched the HDX MediaStream for Flash compatibility list. The Flash rendering will be blocked due to configuration. URL: <Page Url> A Flash Player instance meets Intelligent Fallback rules. Server-side Flash rendering will be used if available. URL: <Page Url> A Flash Player instance meets Intelligent Fallback rules. The Flash rendering will be blocked due to configuration. URL: <Page Url> The server's Flash player has been completely blocked due to configuration. The client supports an older version of HDX MediaStream for Flash. HDX MediaStream for Flash will be used at a reduced level of functionality. The client supports an older version of HDX MediaStream for Flash. Server-side Flash rendering will be used if available. A Flash Player instance has fallen back to server-side content fetching. URL: <Page URL>

7 Page 7 of Warning 68 Warning 69 Warning 70 Warning 71 Warning 72 Warning The browser major version is below the minimum major version supported by HDX MediaStream for Flash. Server-side Flash rendering will be used if available. Reported browser major version: <Browser Major Version> The browser major version is above the maximum major version supported by HDX MediaStream for Flash. Server-side Flash rendering will be used if available. Reported browser major version: <Browser Major Version> The session color depth is below the minimum color depth supported by HDX MediaStream for Flash. Server-side Flash rendering will be used if available. Reported color depth (bpp): <Current Session Color Depth> The browser was initially started with a version of HDX MediaStream for Flash that does not match the current client (Smooth Roaming is in effect). Server-side Flash rendering will be used if available. The site URL cannot be obtained from the browser to check against the dynamic blacklist or the compatibility list. Server-side Flash rendering will be used if available. The client supports an incompatible version of HDX MediaStream for Flash. Client compatibility level: <Client compatibility level> Server compatibility level: <Server compatibility level> The Flash Player on the server is a version not supported by HDX MediaStream for Flash. Server-side Flash rendering will be used if available. 73 Warning Current server Player version: <Current Flash Version> Minimum required server Player version: <Minimum Required Version> 257 Information Citrix-USB-Service Application The Citrix USB Service has started. 258 Information Citrix-USB-Service Application The Citrix USB Service received a corrupt packet. 259 Information Citrix-USB-Service Application The Citrix USB Service allows USB Device with <Product ID: 0x%x Vendor ID: 0x%x Device ID: 0x%x> to be remoted.

8 Page 8 of Information Citrix-USB-Service Application 261 Information Citrix-USB-Service Application 262 Information Citrix-USB-Service Application The Citrix USB Service policy rejects USB Device with <Product ID: 0x%x Vendor ID: 0x%x Device ID: 0x%x> to be remoted. The Citrix USB Driver rejects USB Device with <Product ID: 0x%x Vendor ID: 0x%x Device ID: 0x%x> to be remoted. The Citrix Client policy rejects USB Device with <Product ID: 0x%x Vendor ID: 0x%x Device ID: 0x%x> to be remoted. 263 Information Citrix-USB-Service Application The Citrix USB Service supports Isochronous devices in this session. 264 Information Citrix-USB-Service Application The Citrix USB Service does not support Isochronous devices in this session. 265 Information Citrix-USB-Service Application The Citrix USB Service policy disables USB Redirection. 266 Error Citrix-USB-Service Application The Citrix USB Service failed to establish communication channel with client plug-in. 267 Error Citrix-USB-Service Application The Citrix USB Service Handshake failed with client plug-in Information MetaFrameEvents Application User:<RequestUserName> (<RequestServerName>:Session <RequestSessionId>) has requested to shadow user:<targetusername> (<TargetServerName>:Session <TargetSessionId>) Information picadm System Client drive mapping started 1000 Information Citrix CGP Server Service Application The service has started Information MetaFrameEvents Application User:<RequestUserName> (<RequestServerName>:session <RequestSessionId>) has stopped shadowing user:<targetusername> (<TargetServerName>:Session <TargetSessionId>). The session ended successfully Information picadm System Client drive mapping stopped 1001 Information Citrix CGP Server Service Application The service has stopped.

9 Page 9 of Information TWPopup Application 1001 Information Citrix Vd3d Driver Application The following requested video mode was not available: <Requested XRes> x <Requested YRes> x <Requested BPP> BPP The video mode has been set to the following mode: <Session XRes> x <Session YRes> x <Session BPP> BPP Incompatible client and server. Vd3d protocol version Used: <MajorVersion.MinorVersion> Host: <MajorVersion.MinorVersion> Client: <MajorVersion.MinorVersion> 1001 Warning CitrixHealthMon Application There was an error performing a recovery action. <Exception Message> 1002 Error MetaFrameEvents Application User:<RequestUserName> (<RequestServerName>:session <RequestSessionId>) has failed to shadow user:<targetusername> (<TargetServerName>:Session <TargetSessionId>). The session ended unsuccessfully Information Citrix CGP Server Service Application The service is ready for ICA session launches Information TWPopup Application The following requested video mode was not available: <Requested XRes> x <Requested YRes> x <Requested BPP> BPP The video mode has been set to the following mode: <Session XRes> x <Session YRes> x <Session BPP> BPP Client not capable of requested video mode Information Citrix Vd3d Driver Application Aero Redirection has started successfully Information CitrixHealthMon Application Recovery action is restarting local machine Error MetaFrameEvents Application Error <ErrorId>: <System Error Message> 1003 Warning Citrix CGP Server Service Application The service is no longer ready for ICA session launches.

10 Page 10 of Information TWPopup Application The following requested video mode was not available: <Requested XRes> x <Requested YRes> x <Requested BPP> BPP The video mode has been set to the following mode: <Session XRes> x <Session YRes> x <Session BPP> BPP License not installed for requested video mode Information Citrix Vd3d Driver Application Aero Redirection stopped because client was disconnected Error MetaFrameEvents Application The request to control another session remotely was denied.(<errorid>) 1004 Error picadm System Client drive mapping startup failed 1004 Error Citrix CGP Server Service Application The service has detected an error (<Error Code>) <Error Str1> <Error Str2> <Error Str3> <Error Message> at <File Name: Line Number> Information TWPopup Application The following requested video mode was not available: <Requested XRes> x <Requested YRes> x <Requested BPP> BPP The video mode has been set to the following mode: <Session XRes> x <Session YRes> x <Session BPP> BPP Video mode restricted by system administrator. Aero Redirection is not available because client protocol version <MajorVersion.MinorVersion> is not supported Information Citrix Vd3d Driver Application 1004 Information CitrixHealthMon Application Recovery action is setting local machine state to prohibit logons. The requested session cannot be controlled remotely. This may be because the session is disconnected or does not currently have a user logged on. Also, you cannot control a session remotely from the system console or control the system console remotely. You cannot remotely control your own session either. (<ErrorId>) 1005 Error MetaFrameEvents Application 1005 Error picadm System FSDK Registration failed Citrix CGP Server 1005 Information Service Application The service is waiting for a connection.

11 Page 11 of Information TWPopup Application 1005 Information Citrix Vd3d Driver Application The following requested video mode was not available: <Requested XRes> x <Requested YRes> x <Requested BPP> BPP The video mode has been set to the following mode: <Session XRes> x <Session YRes> x <Session BPP> BPP Client or server is a beta version. Aero Redirection was unable to start because of slow network connection or client The requested session is not configured to allow remote control.(<errorid>) 1006 Error MetaFrameEvents Application 1006 Error picadm System Unable to allocate from paged pool Citrix CGP Server 1006 Information Service Application The service is no longer waiting for a connection Information TWPopup Application The following requested video mode was not available: <Requested XRes> x <Requested YRes> x <Requested BPP> BPP The video mode has been set to the following mode: <Session XRes> x <Session YRes> x <Session BPP> BPP Video mode for existing session cannot change Information Citrix Vd3d Driver Application Aero Redirection stopped because of slow network connection or client 1006 Information CitrixHealthMon Application Recovery action is restarting Citrix services Error picadm System Unable to allocate from non paged pool 1007 Information Citrix CGP Server Service Application The session is now connected Information Citrix Vd3d Driver Application Aero Redirection was unable to start because it is disabled by policy 1007 Error CitrixHealthMon Application Failed to restart Citrix service <Service Name> Error picadm System Unable to create a new thread Citrix CGP Server Service Application The session has been interrupted Warning 1008 Information Citrix Vd3d Driver Application Aero Redirection stopped because it is disabled by policy 1008 Information CitrixHealthMon Application Recovery action is stopping Citrix services.

12 Page 12 of Error picadm System Timeout waiting for response message from client %2 Citrix CGP Server 1009 Information Service Application The session has been resumed Information Citrix Vd3d Driver Application Aero Redirection was unable to start because client reported no GPU 1010 Error picadm System Error while waiting for response message from client % Warning Citrix CGP Server Service Application The session has finished Information Citrix Vd3d Driver Application Aero Redirection stopped because client reported no GPU 1010 Error CitrixHealthMon Application <Module Name> failed to load: <Error Message> 1011 Error picadm System Unexpected network error Citrix CGP Server 1011 Warning Service Application A connection attempt has been rejected. Aero Redirection was unable to start because redirection was disabled by a running application: <ProcessName>(<PID>) 1011 Information Citrix Vd3d Driver Application Citrix CGP Server 1012 Warning Service Application A reconnection attempt has been rejected Information Citrix Vd3d Driver Application 1013 Information Citrix Vd3d Driver Application 1014 Information Citrix Vd3d Driver Application Aero Redirection stopped because redirection was disabled by a running application: <ProcessName>(<PID>) Aero Redirection was unable to start because composition is disabled by the current theme. Aero Redirection stopped because composition is disabled by the current theme. Replication and installation has succeeded for printer driver (<Driver Name>) 1100 Information MetaFrameEvents Application 1101 Error MetaFrameEvents Application Installation failed for printer driver (<Driver Name>) Printer driver replication failed. Printer driver: (<Driver Name>) 1102 Error MetaFrameEvents Application Destination server: (<Server Name>)

13 Page 13 of Warning MetaFrameEvents Application 1104 Warning MetaFrameEvents Application 1106 Error / WarningMetaFrameEvents Application 1107 Error / WarningMetaFrameEvents Application 1108 Warning MetaFrameEvents Application 1111 Error MetaFrameEvents Application 1112 Error MetaFrameEvents Application 1114 Error MetaFrameEvents Application An error occurred while retrieving client printer properties. Default printer properties will be used instead. Client name: (<Client Name>) Printer: (<Printer Name>) Printer driver: (<Printer Driver Name>) Client printer auto-creation failed. The printer driver is not allowed based on the Driver Mapping List policy. Check your Driver Mapping List policy in the Citrix Policy Manager. Client name: (<Client Name>) Printer: (<Printer Name>) Printer driver: (<Printer Driver Name>) Client printer auto-creation failed. The driver could not be installed. Possible reasons for the failure: The driver is not in the list of drivers on the server. The driver cannot be located. The driver has not been mapped. Client name: (<Client Name>) Printer: (<Printer Name>) Printer driver: (<Printer Driver Name>) Client printer auto-creation failed. The driver could not be installed. Possible reasons for the failure: The driver is not in the list of drivers on the server. The driver cannot be located. Driver mapping is incorrect. Client name: (<Client Name>) Printer: (<Printer Name>) Client Printer driver: (<Printer Driver Name>) Server Printer driver: (<Server Printer Driver Name>) The configured client printer(s) cannot be auto-created for the client (<Client Name>). You can only configure client-printers to be autocreated for DOS and Windows-CE ICA clients. An error occurred at the following source server while trying to replicate a driver: Source Server Name: (<Server Name>) Driver Name: (<Driver Name>) An error occurred while starting the printer management plugin. You may not have access to some of the features related to printer management. If the NT Print Spooler Service is not running on this server, start it and restart the Citrix IMA Service. Could not add printer connection to printer (<Printer Name>), for user (<User Name>). Error condition is: (<Error Message>).

14 Page 14 of Error MetaFrameEvents Application 1117 Error MetaFrameEvents Application 1118 Information MetaFrameEvents Application 1200 Error MetaFrameEvents Application 1201 Error / WarningMetaFrameEvents Application Printer auto-creation failure. Reason: AddPrinter() failed with status <Error No>. Client name: (<Client Name>) Printer name: (<Printer Name>) Port name: (<Port Name>) Driver name: (<Driver Name>) Print processor: (<Print Processor Name>) Printer driver installation time-out. Auto-driver installation aborted and temporarily disabled. Driver: (<Server Driver Name>) Probable cause: driver signature check failure due to modified NTPRINT.INF file. Printer driver (<Driver Name>) automatically installed from Windowï ½s driver.cab using ntprint.inf User '<Fully Qualified User Name>' reached the Citrix concurrent connection limit and was denied logon. The farm is currently configured to permit each user to create <User Session Limit> concurrent connections. Use Citrix Management Console's farm properties page to modify this behavior if you want to permit more connections per user. The Citrix published application '<App Name>' has reached a concurrent application limit. '<App Name>' is currently configured to permit <Instance Limit> concurrent connections. Use Citrix Management Console's application properties page for '<App Name>' to modify this behavior if more concurrent connections are required Error / WarningMetaFrameEvents Application 1220 Warning MetaFrameEvents Application Invalid zones exist Error MetaFrameEvents Application User '<Fully Qualified User Name>'s attempt to run multiple instances of the Citrix published application '<App Name' was denied. A concurrent application limit for '<App Name>' is currently set to allow only a single instance per user. Use Citrix Management Console's application properties page for '<App Name>' to modify this behavior if multiple instances per user are necessary. There was an error starting the Citrix CPU Utilization Mgmt and Citrix Virtual Memory Optimization services. These services depend on the Citrix Independent Management Architecture service, which must be licensed.

15 Page 15 of Error MetaFrameEvents Application 1227 Error vdtw30 System 1228 Error vdtw30 System 1229 Error MetaFrameEvents MetaFrame A request for a launch ticket was denied since this server does not trust requests sent to the XML service. An Exception has occurred within the Citrix Thinwire driver. The Exception Record context is present. An Exception has occurred within the Citrix Thinwire driver. The Exception Record context is not present. The Dynamic Fair Share Scheduling (DFSS) aspect of the Remote Desktop Services role is currently enabled. CPU Utilization Management does not operate correctly when DFSS is enabled, so the Citrix Independent Management Architecture service (IMAService) will not start CPU Utilization Management. To allow IMAService to start CPU Utilization Management, disable DFSS. For instructions on how to disable DFSS, see help for Microsoft Remote Desktop Services or Citrix XenApp Error MetaFrameEvents Application Installation of the following product failed verification: <Product Name>. This occurs when the installer files are missing from the Windows Installer cache. Run a repair on the missing product from the Add or Remove Programs Control Panel Applet to correct this problem Warning MetaFrameEvents Application The Citrix Independent Management Architecture service was unable to locate the required cached copies of Citrix Windows Installer files. It will ignore this error and continue to start up. However, the list of installed Citrix products may not be displayed correctly in the management consoles and future install, uninstall or upgrade of Citrix software or hotfixes may fail Error vdtw30 System The Citrix Thinwire driver stopped because it can not allocate the required memory. You may need to manually disconnect and restart any existing sessions Error MetaFrameEvents Application Failed to get domain trust information for this server.

16 Page 16 of Warning MetaFrameEvents Application An attempt to inform the SemsService of some EUEM data has failed. This is probably because the SemsService has unexpectedly terminated. Some EUEM data has been lost.error code <Error Code> Client Name: <Client Name> SessionId: <Session Id> 1301 Warning MetaFrameEvents Application An attempt to connect to the SemsService has failed with error code <Error Code> Client Name: <Client Name> SessionId: <Session Id> 1302 Warning MetaFrameEvents Application An error has been detected while parsing EUEM messages received from the client. This may be due to corruption of the EUEM virtual channel data. Client Name: <Client Name> SessionId: <Session Id> 1303 Warning MetaFrameEvents Application An error has been detected while processing EUEM messages received from the client. The detected error code is <Error Code>. Client Name: <Client Name> SessionId: <Session Id> 1420 Warning MetaFrameEvents Application A security violation occurred during a launch request for the published application "<App Name>" and client to server content redirection functionality was disabled for that launch. If users are unable to correctly launch published applications there may be a configuration error in the application command-line. Please see for more information Information Citrix ICA Service MetaFrame The XenDesktop Display Manager is in XPDM mode Information Citrix ICA Service MetaFrame The XenDesktop Display Manager is in WDDM mode Error MetaFrameEvents MetaFrame Failed to launch application <App Name> with command line '<Command Line Params>'. Ensure that the application is installed and that the user has permission to launch it Error CitrixHealthMon Application Could not reset the test. The Win32 error message was <Error Code>. <Error Message> 2003 Error CitrixHealthMon Application Could not run the test. The Win32 error message was <Error Code>. <Error Message>

17 Page 17 of Error / WarningCitrixHealthMon Application <Assembly Name> was not properly signed by Citrix. Test threshold reached for the test <Test Name>. The action to <Action> will now be performed. The test is assumed to be in a failed state, and no more failure messages will be returned. An information message will be sent when the test is passed Error CitrixHealthMon Application Debug Information: <Debug Information> 2006 Information CitrixHealthMon Application The test, <Test Name>, was able to successfully run and pass. The test is now assumed to be in a passing state and the failure threshold has been reset Error CitrixHealthMon Application <Test Path> failed to load: <Error Message> 2008 Error CitrixHealthMon Application <Config Path> is not a Citrix Health Monitoring Test Error CitrixHealthMon Application <Assembly Name> is not an assembly. Type file <Type File> does not have a valid extension for running under the current security context Error CitrixHealthMon Application 3001 Information Citrix Vd3d Driver Application Citrix WDDM Display driver is missing. Please reinstall. Citrix WDDM Display driver is not running. Please check Device 3002 Information Citrix Vd3d Driver Application Manager Error IMAService System Failed to open system registry key with error <Error Code> 3585 Error IMAService System Failed to initialize registrar component with error <Error Message> 3586 Error IMAService System 3587 Error IMAService System Incompatible WinSock version Failed to prepare the transport system for operation with error <Error Message> Failed to prepare the messaging system for operation with error <Error Message> 3588 Error IMAService System 3590 Error IMAService System Failed to prepare the plugin system with error <Error Message> 3591 Error IMAService System Failed to initialize all components with error <Error Message> 3592 Error IMAService System Failed to start transport with error <Error Message> 3593 Error IMAService System Failed to create a new message port with error <Error Message> 3600 Error IMAService System Failed to create an event queue with error <Error Message> 3601 Error IMAService System Failed to load initial plugins with error <Error Message> 3602 Error IMAService System Failed to unload initial plugin with error <Error Message> 3603 Error IMAService System Failed to unload subsystems with error <Error Message> 3604 Error IMAService System Failed to destroy system event queue with error <Error Message>

18 Page 18 of Error IMAService System Failed to stop transport with error <Error Message> 3606 Error IMAService System Failed to stop system with error <Error Message> 3607 Error IMAService System Failed to uninitialize system with error <Error Message> 3608 Error IMAService System Failed to start system with error <Error Message> 3609 Error IMAService System Failed to load plugin <Plugin Name> with error <Error Message> 3610 Error IMAService System Failed to initiate RPC for Remote Access Subsystem with error <Error Message> 3611 Error IMAService System Failed to connect to the database. Error - <Error Message> Increase the number of processes available to the database. See Citrix XenApp documentation for details 3612 Error IMAService System The server running Citrix XenApp failed to connect to the Data Store <Error Message>. Invalid database user name or password. Please make sure they are correct. If not 3613 Error IMAService System Failed to connect to the database with error. Error - <Error Message> The ACCESS.mdb file is missing Error IMAService System The server running Citrix XenApp failed to connect to the Data Store. Error - <Error Message> The database is down or there is a network failure Error IMAService System The server running Citrix XenApp failed to connect to the Data Store. Error - <Error Message> An unknown failure occurred while connecting to the database Error IMAService System Configuration error: Failed to read the farm name out of the registry on a server configured to access the Data Store directly Error IMAService System 3620 Warning IMAService System Configuration error: Failed to get the farm name from the Data Store proxy server with error <Error Message>. This server is configured to access the Data Store indirectly. The server specified as the Data Store proxy is not available. Verify that the Data Store proxy server is accessible and that the IMA Service is started on it. The server running Citrix XenApp failed to connect to the Data Store. Error - <Error Message> Invalid database user name or password. Please make sure they are correct. If not, use DSMAINT CONFIG to change them.

19 Page 19 of Warning IMAService System 3622 Warning IMAService System 3623 Warning IMAService System 3624 Error IMAService System 3632 Error IMAService System 3633 Warning IMAService System 3634 Error IMAService System 3635 Warning IMAService System The server running Citrix XenApp failed to connect to the Data Store. Error - <Error Message> The database is down or there is a network failure. The server running Citrix XenApp failed to connect to the Data Store. Error - <Error Message> An unknown failure occurred while connecting to the database. The Database Server hosting the Citrix DataStore has failed to respond to an IMA query in a timely fashion. This may be an indication of problems with the network, name resolution or problems with the Database Server hosting the Citrix DataStore. The Database Server hosting the Citrix DataStore has failed to respond to an IMA query in a timely fashion. This may be an indication of problems with the network, name resolution or problems with the Database Server hosting the Citrix DataStore. The server running Citrix XenApp failed to connect to the data store. Invalid database user name or password. Please make sure they are correct. If not, use DSMAINT CONFIG to change them. Error: <Error Message> Indirect: <0 or 1> Server: <Server Name> DSN file: <DSN File Name> The server running Citrix XenApp failed to connect to the data store. Invalid database user name or password. Please make sure they are correct. If not, use DSMAINT CONFIG to change them. Error: <Error Message> Indirect: <0 or 1> Server: <Server Name> DSN file: <DSN File Name> The server running Citrix XenApp failed to connect to the data store. The database is down or there is a network failure. Error: <Error Message> Indirect: <0 or 1> Server: <Server Name> DSN file: <DSN File Name> The server running Citrix XenApp failed to connect to the data store. The database is down or there is a network failure. Error: <Error Message> Indirect: <0 or 1> Server: <Server Name> DSN file: <DSN File Name>

20 Page 20 of Error IMAService System 3637 Warning IMAService System 3638 Error IMAService System 3639 Warning IMAService System The server running Citrix XenApp failed to connect to the data store. An unknown failure occurred while connecting to the database. Error: <Error Message> Indirect: <0 or 1> Server: <Server Name> DSN file: <DSN File Name> The server running Citrix XenApp failed to connect to the data store. Error - %1 An unknown failure occurred while connecting to the database. Error: <Error Message> Indirect: <0 or 1> Server: <Server Name> DSN file: <DSN File Name> The database server hosting the Citrix data store has failed to respond to an IMA query in a timely fashion. This may indicate problems with the network, name resolution or problems with the database server hosting the Citrix data store. Error: <Error Message> Indirect: <0 or 1> Server: <Server Name> DSN file: <DSN File Name> The database server hosting the Citrix data store has failed to respond to an IMA query in a timely fashion. This may indicate problems with the network, name resolution or problems with the database server hosting the Citrix data store. Error: <Error Message> Indirect: <0 or 1> Server: <Server Name> DSN file: <DSN File Name> Error: Failed to connect to the database. The ACCESS.mdb file is missing. Error: <Error Message> Indirect: <0 or 1> Server: <Server Name> DSN file: <DSN File Name> 3640 Error IMAService System 3648 Information IMAService System Connection to Data Store database restored Error IMAService System 3665 Error IMAService System Error from SQL Server. SQLSTATE code: <Sql State>K375, Message: <Error Message>. SQL Server error code: <Native Error Code>, Citrix result status: <Result> Error from Oracle Server. Oracle error code: <Error Code>, Message: <Error Message>. Citrix result status: <Result Code>

21 Page 21 of Error IMAService System The servers farm data key does not match the farms current data key stored in the Data Store. IMA is shutting down Error MetaFrameEvents System 3999 Information IMAService System 4000 Warning IMAService System 4001 Error IMAService System 4002 Warning IMAService System 4002 Information IMAService System Installation of the following product failed verification: <Product Name>. This occurs when the installer files are missing from the Windows Installer cache. Run a repair on the missing product from the Add or Remove Programs Control Panel Applet to correct this problem. A data collector election was triggered by server <ServerName> for zone <Zone>. Server <Host Name> was elected as the new data collector. Server <Host Name> has reported <Alert String> data collector elections within one hour. Election alerting will be temporarily suspended on this server. The Citrix Independent Management Architecture (IMA) service is unresponsive. This server has been removed from participation in farm activity and data collector elections. To restore this server, restart the IMA service. Server Group not found <UID>. Data Store is invalid. Correct using DSCHECK Groups. The Citrix Independent Management Architecture service encountered a problem, but is now responding. This server has resumed participation in farm activity and data collector elections. Server not found <UID>. Data Store is invalid. Correct using DSCHECK 4003 Warning IMAService System Servers. The Citrix Independent Management Architecture (IMA) service is exiting. The XenApp Server Configuration tool has not been run on this 4003 Error IMAService System server. Please run XenApp Server Configuration tool Error CitrixHealthMon Application Unable to get Citrix install location from registry key <Reg Key> Error IMAService System The Citrix Independent Management Architecture (IMA) service is exiting. The IMA Encryption settings on this server do not match the farm settings. Use ctxkeytool from the Support directory of the DVD to configure IMA Encryption.

22 Page 22 of Error CitrixHealthMon Application 4005 Error IMAService System 4005 Error CitrixHealthMon Application The file <Full Path> does not have the correct permissions. In SDDL, the expected ACL was <ACL>. The actual ACL was <ACL>. For reference, the files placed in the test folder should have inheritable permissions turned on which will result in the file have full control access for the Administrators group, Read and Execute access for the Local Service user account, and the owner will be the Administrators group. The Citrix Independent Management Architecture (IMA) service is exiting. The Neighborhood (farm name) could not be read from the Data Store or written to the registry. There was an exception with a Health Monitoring & Recovery timer. Please view log file <Full Path> for more information Error IMAService System Failed to execute method <Method Name> with error <Error Code> Error IMAService System 4007 Error CitrixHealthMon Application The file <Full Path> does not exist Error IMAService System The Citrix Independent Management Architecture (IMA) service is exiting. The DSN File could not be updated with the information retrieved from Group Policy. Error: <Error Code> DSN file: <DSN File> DSN Entry: <DSN Name> Policy Setting: <Policy Setting> Confirm that the Network Service has write permissions to the DSN File. The Citrix Independent Management Architecture (IMA) service is exiting. The database name and database server name recorded in the DSN file must either be empty or match the values stored in Group Policy. DSN file: <DSN File> DSN Entry: <DSN Name> DSN Value: <DSN Value> Policy Setting: <Policy Setting> There was an exception with a Health Monitoring & Recovery timer. The details are below: 4008 Error CitrixHealthMon Application <EventLogEntry Contents> There may be <No.Of Events> more event(s) before messages stop being sent to the event viewer.

23 Page 23 of Error IMAService System The Citrix Independent Management Architecture (IMA) service is exiting. This XenApp server supports only session-host mode and is attempting to join a zone that does not include another server to perform data collection. To resolve this issue, add a server to zone <Zone Name> that is configured as a controller and restart the IMA service Error IMAService System 4011 Information IMAService System No controller could be contacted in zone <Zone Name>. This XenApp server supports only session-host mode and will continue polling for a controller, but will not accept new connections until one is online. Successfully contacted controller <Host Name> in zone <Zone Name>. This server will now participate in load balancing and accept new connections. The Citrix Independent Management Architecture (IMA) service is exiting. This server cannot join the farm configured because the farm was created with an incompatible version of XenApp Error IMAService System 8000 Error MediastreamApplication Mediastream is not enabled Error MediastreamApplication Insufficient bandwidth to run HDX Mediastream Error MediastreamApplication HDX Mediastream did not find a matching codec in the client system 8003 Information MediastreamApplication HDX Mediastream is used for redirecting media stream Error MediastreamApplication HDX Mediastream failed to establish mediastream connection Warning Metaframe Application 9000 Error Audio Application 9001 Error Audio Application 9002 Warning Audio Application A Citrix licensing request has timed out. This might be an indication of communication problems between this server and the license server. As a result, the server has reinitialized its connection with the license server. All licenses checked out by this server have been checked back in and attempts will be made to check the licenses out again. Could not open a handle to Audio Driver.Try reconnecting or rebooting the system There was a problem initializing Citrix Audio Session. Reboot or try restarting the application. Citrix audio input is not available. Recording audio may not be possible in this session.

24 Page 24 of Information Audio Application Citrix Audio Service has started running 9004 Error Audio Application Citrix Audio Service is shutdown 9005 Information Audio Application A new audio device is plugged in and ready for use Information Audio Application An audio device is removed Error Metaframe Application Auto Client Reconnect attempted but failed due to incorrect cookie data. NOTE: If this error occurs frequently it may indicate an attempt to gain unauthorized access to the system Information Metaframe Application Auto Client Reconnect occurred for user: <Domain\UserName> 9008 Error Metaframe Application Security Alert- CryptGenRandom failed Error Metaframe Application Citrix XenApp is unable to retrieve the license server location. Check to see if the Citrix Independent Management Architecture service is running without errors. If necessary, set the license server location in the Citrix Group Policy Error Metaframe Application Citrix XenApp is unable to retrieve the product edition. Check to see if the Citrix Independent Management Architecture service is running without errors. Citrix XenApp cannot request licenses until it can obtain the product edition--no client devices can connect. If necessary, set the product edition in the Citrix Group Policy. The product must be set to the same edition as your licenses Warning PortIca Application You do not have the proper encryption level to access this Session 9012 Warning Metaframe Application You have exceeded the number of licenses available on the license server for this edition of Citrix XenApp. The license server granted you an overdraft license Warning Metaframe Application Your product license expired. Citrix XenApp will try to request a new license from the license server Error Metaframe Application The licenses required by this edition of Citrix XenApp are not present on the license server <License Server Host Name> Warning Metaframe Application Citrix XenApp has entered the grace period. You have <Grace Period Time Left> hour(s) remaining before this server stops accepting connections from client devices Information Metaframe Application This server is successfully communicating with the license server. Citrix XenApp has left the grace period.

25 Page 25 of Error Metaframe Application This computer running Citrix XenApp will now stop accepting connections. This server is no longer in or could not enter a licensing grace period Error Metaframe Application Citrix XenApp cannot contact the license server % Information Metaframe Application Citrix XenApp has successfully contacted the license server % Error Metaframe Application Citrix XenApp is unable to retrieve the product version. Check to see if the Citrix Independent Management Architecture service is running without errors. Citrix XenApp cannot request licenses until it can obtain the product version--no client devices can connect. If necessary, set the product version in the Citrix Group Policy Error Metaframe Application A problem with Terminal Services functionality has been corrected on the server running Citrix XenApp. The correction involves changes to the registry. Please reboot the server Error Metaframe Application A logon to this server has been denied because you have exceeded the maximum number of installed licenses for the <Feature Name> feature. The maximum allowed number of licenses for this feature is <Max License Count>; you have <Actual count> licenses for this feature installed on your license server Warning Metaframe Application Error <Error Code> received while obtaining a license for a Citrix XenApp client connection. A grace license has been granted Warning PortIca Application Error <Error Code> received while obtaining a license for a Citrix XenApp client connection. The license request has been rejected Error Metaframe Application Your version of the license server on <License Server> is older than the version of Citrix XenApp. Please upgrade your license server or specify a license server location with the correct version Warning Citrix ICA Service Application Citrix ICA encountered an error updating configuration, hence the update was ignored. The following error occurred: <Log Message> 9031 Warning Citrix ICA Service Application Citrix ICA has requested a configuration item it couldn't find. The item requested was <Config Item Full Path>, the status was <Status> Error Citrix ICA Service Application Citrix ICA could not configure Thinwire and switch to the remote ICA display. Rebooting the workstation or logging in at the console will fix this Error Citrix ICA Service Application Citrix ICA could not start the shell (picashell.exe).

26 Page 26 of Information Citrix ICA Service Application Citrix ICA disconnected the session because the idle timer expired. Citrix ICA disconnected the session because the connection timer 9035 Information Citrix ICA Service Application expired Warning Citrix ICA Service Application Citrix ICA failed to update the CGP configuration file: <Config File Path> 9037 Information Citrix ICA Service Application Citrix ICA rejected a connection from a client that cannot support thinwire Information Citrix ICA Service Application Citrix ICA logged off the disconnected user because the disconnect timer expired Error Citrix ICA Service Application Citrix ICA encountered a critical error while trying to load its default configuration Error Citrix ICA Service Application Citrix ICA encountered a critical error while trying to connect to the server 9043 Error Citrix ICA Service Application Citrix ICA encountered a critical error while trying to change display setting of the Apollo Server 9044 Error Citrix ICA Service Application Citrix ICA disconnected the RDP user because the session was not brokered by XenDesktop and the user was not in the Direct RDP Access Administrators group Error Citrix ICA Service Application Citrix ICA logged the RDP user off because the session was not brokered by XenDesktop and the user was not in the Direct RDP Access Administrators group Warning Citrix ICA Service Application Citrix ICA detected the presence of WDDM Driver and changed it to SVGA driver. Uninstalling VDA would reactivate WDDM Driver Warning Metaframe Application A broken connection event has occurred on Session Id <Session ID>. The DomainName was <Domain> and the UserName was <User Name>. The ClientName was <ClientName> and the ClientAddress was <Address>. The broken connection event source was <0> and event reason was <0> Warning Citrix ICA Service Application Citrix ICA encountered an error while trying to set session resolution information Warning Citrix ICA Service Application Citrix ICA encountered an error while trying to set monitor layout information.

27 Page 27 of Warning Citrix ICA Service Application Citrix ICA encountered an error while trying to set thinwire display settings Warning Citrix ICA Service Application Citrix ICA encountered an error while trying to set maximum color depth Warning Citrix ICA Service Application Citrix ICA encountered an error while trying to set keep alive PDU Error Metaframe Application The startup license required by Citrix XenApp is not present on the license server <License Server Host Name>. To resolve this problem: 1. Go to 2. Select Downloads 3. Select Licensing 4. Select the latest License Server release 5. Download the Startup License 6. Upload the Startup License to the license server 7. Reboot 9096 Warning Citrix ICA Service Application Multi Stream ICA Multi Port Policy settings contain duplicate ports Error MetaFrameEvents Application Error MetaFrameEvents Application Information MetaFrameEvents Application Error MetaFrameEvents Application Application <App Name> is published to server <Host Name>, but the command line "<Initial Program>" is not valid on <Host Name>. Verify the correct servers and/or worker groups are assigned to <App Name> and ensure that the application is installed on <Host Name>. A usable server cannot be found on which to launch the application. Application: <App Name>, Client: <Client Name> (address: <Address>), User <Domain\UserName>. Check your worker group definitions and load balancing policies to verify appropriate servers are assigned for <App Name>. Citrix administrator <User Name> requested logoff of <Session Count> session(s). The Account Authority is not trusted by the farm to access an IMA service on the appropriate server. Route to server failed; check your authorization and network configuration. AA: <Account Authentication Type>, User: <Domain \ User>, Function: <Function Name>