IT Infrastructure for High Availability E-Services. John S. Camp, CIO Wayne State University Detroit, MI 48202

Transcription

1 IT Infrastructure for High Availability E-Services E John S. Camp, CIO Wayne State University Detroit, MI 48202

2 Copyright Statement John S. Camp This work is the intellectual property of the author. Permission is granted for this material to be shared only for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that copying is by permission of the author. 2

3 Top Ten IT Issues* #1 Administrative ERP Systems Most pressing for strategic success Most demanding of resources Most sleepless nights *Paul Kobulnicky et al, Third annual EDUCAUSE survey identifies current IT issues, EDUCAUSE Quarterly, Number 2, 2002,

4 Strategic Goal Make it easy for individuals to do business with us. 4

5 Achieving Easy Implement Internet-based, selfservice (hence personalized) systems Enable individuals to access systems and information at their convenience, not yours 5

6 Achieving Easy (Cont d) Create a rock solid IT infrastructure to support all of this Open a Welcome Center and streamline business processes 6

7 Rock Solid Infrastructure No unplanned outages Meets requirements for availability* and performance Problems are detected and solved before customers experience them For example, being available % (five-nines) for a 7x24 service means no more than 5.3 minutes annually of unplanned outages!! 7

8 What s World Class *? A world-class center should deliver very high levels of availability for applications, 99.9 percent or better *Carl Claunch, Classifying Data Centers: What Constitutes 'World-Class'?, Gartner Inc., July 12,

9 World Class Infrastructure? Consistent and capable network High-performance servers, storage and output devices Middleware (e.g., an enterprise LDAP directory) that supports Internet-based services Systems that monitor services (e.g., registration) from customer perspectives 9

10 WSU s s Integrated Solution eservices Campus Pipeline SCT Applications Oracle Databases Service Assurance Suite SunONE Middleware & Services Sun Servers and Storage Capable and Consistent Network 10

11 Consistent & Capable Network Remote access to WSU s campus network 10/100 Mb/s to 1 Gb/s switched E-net within each building Connection to/from Abilene (1 Gb/s) and the commodity Internet (155Mb/s) OC-12 ATM backbone migrating to 1Gb/s E-net 11

12 WSU s s Vision: Service Assurance View the entire application service, not just individual components Focus on application availability, performance and integrity Service-specific problem-solving teams that eliminate causes of problems 12

13 WSU s s Vision: Service Assurance Real-time reports inform the university community about services Change management processes facilitate availability Enterprise Nerve Center: Vision to Reality 13

14 Enterprise Nerve Center ENC = Computer Operations + Network Operations + Help Desk (being considered) Change Management Process in place Performance IT (Gartner award winner) BMC Perform and Predict for prediction and planning 14

15 Trend Analysis 15

16 Monitoring and Alerts 16

17 Escalation Process Primary support 15 minutes Secondary support 15 minutes Project Mgr. Or Team Leader 15 minutes Supervisor or Director 17

18 Why Sun? Solid relationship developed over 17+ years Scalable, reliable, high-performance compute/storage platforms Critical mass SCT Banner customers Sun ONE vision, architecture and foundation for Web services 18

19 Sun ONE Architectural Vision Figure 1: WSU s Next-Generation Architecture Distance Learning Alumni E-Business Fundraising Lifetime Learning Faculty Publication Student Self Service Research Syndication CONTEXT Single Sign-on Integrated Access Personalized Mobile Privacy Messaging, Commerce and Middleware Services Directory Workflow Calendar Mail Authentication Learning & Library Databases Application Infrastructure Components Data Translation Services (XML, EDI) Enterprise Information Portal Service Integration and Directory Layer Administration Applications Mgmt Information and Reporting Tools Cross-Platform Interoperable Services (J2EE) Networking and Computing Infrastructure Legacy Transactors Servers, Databases, Storage, Routers, Wi-Fi and Internet2 Switches DART SERVICE PLUMBING INTERFACE & ENABLERS 19

20 Sun Center of Excellence Design and build an integrated solution that optimizes SCT applications Satisfy the e-business needs of Wayne State and serve as a national reference site Sponsor research and development projects (e.g., SCT Internet Native (Web) forms on Solaris) Publish blueprints for an integrated solution 20

21 Sun Servers and Storage 21

22 Sun Cluster 3.1 High-Availability fail-over configuration 6800s, 480 with Sun management SW, SAN with Brocade switch, etc. Each domain on 2 partition PRODUCTION 6800 s s maps to a domain on the 4 partition DEVELOPMENT

23 Sun Servers and Storage 23

24 Sun ONE Middleware Middleware is the Glue Why? Interoperable middleware across organizations facilitates sharing and collaborating How? Adhere to emerging Internet2 middleware standards for Web services What? Authentication, authorization, directory and security 24

25 Sun ONE at WSU Sun Directory Server Meta Directory Server (planned) Proxy Server (planned) Calendar Server Web Server 25

26 File Management Veritas File System and Volume Manager Oracle databases for SCT File system allocations can grow AND shrink Unlimited number of file systems/disk, dynamic reconfiguration of files, automated recovery, etc. 26

27 Backup and Recovery Veritas NetBackup 4.5GA currently on 20 servers and soon 60 (Solaris and MS) NetBackup Vaulting option used to manage off-site storage (11 tapes weekly) Gigabit private network connects agent to SAN Daily incremental (700MB) and full weekly (2.2TB) 27

28 Veritas NetBackup (Cont d) Tape catalog with start time for each system backup L700 tape library with 12 LTO tape drives and 640 tapes loaded inside Reports of successful or failed backups with reason codes Reports of number of files and volume of data backed up 28

29 Recovery Process Load OS (Sun JumpStart for Solaris, Semantic GhostImage for Windows, etc.) and utilities Select complement of files to restore Submit process for execution, verify restore, return to custodian 29

30 Firewalls, Intrusion Detection & VPNs 30

31 Looking Back and Ahead If we had to do it all over again, we'd select Sun to optimize SCT and core Web services Summer 03 Benchmarking/Optimizing of SCT on WSU s Sun environment Proposed iforce Competency Center for SCT at WSU 31

32 Thank You John S. Camp, CIO Associate Vice President Wayne State University Detroit, MI wayne.edu