Should Business Move To The Cloud

Transcription

1 MIS 220 Class Jiangpeng Li, Roy Prof. Wang Case Study 2 Should Business Move To The Cloud 1. What business benefits do cloud computing services provide? What problems do they solve? Cloud computing is an Internet system in which software programs and applications are used through an Internet connection. There is another definition of cloud computing, Cloud computing, or something being in the cloud, is an expression used to describe a variety of different types of computing concepts that involve a large number of computers connected through a real- time communication network such as the Internet (Wikipedia). There are many benefits that cloud computing services provide. In our case study, it shows me that the example of Amazon. Amazon Web Services (AWS) support the biggest marketplace for global trade. The cloud computing can provide customers many sources which they want to get, like Zynga which is the developer of Facebook applications like FarmVille. I thought cloud computing has one main advantages is reduce costs. Actually, every company or business want to reduce the cost, especially big companies which need big cost to support the services of the business. So if companies use the cloud computing in business, they can reduce lots of cost which

2 support and maintenance on the hardware and software. Cloud computing solves many problems, such as reducing cost, improve efficiencies, providing sources for customers, and remote services. 2. What are the disadvantages of cloud computing? Cloud computing also has many disadvantages. Users can upload or download the information from cloud computing, so it not only gives customers more convenience to search sources, but also the users can use cloud computing to do something bad even illegal. Anther problem is that the software applications depend on the provider to manage and maintain it, but if something wrong, it must need providers to solve it, maybe the customers can not use applications at that time. If a big cloud computing makes some mistakes, maybe it will suffer major losses. For example, if the cloud computing of customers account of Chase is broken or has some bugs, maybe many crimes will be happened, like some hacker will steal the money of customers account use the bugs. Another disadvantage is the security of information. People always shopping in the internet, like go to Ebay or Amazon, sometimes we need pay online, so we need to provide the information about our credit card or our account. If the security of cloud computing is not safety enough, maybe our information will be stolen. 3. How do the concepts of capacity planning, scalability, and TCO apply to

3 this case? Apply these concepts both to Amazon and to subscribers of its services. Capacity planning is the process of determining the production capacity needed by an organization to meet changing demands for its products. Scalability is the ability of a system, network, or process to handle a growing amount of work in a capable manner or its ability to be enlarged to accommodate that growth. Total cost of ownership (TCO) is a financial estimate intended to help buyers and owners determine the direct and indirect costs of a product or system. All these three capacity planning, scalability, and TCO are apply to this case. All these need a cloud computing to support these and these also can support the cloud computing. To Amazon, the Amazon is the one of the biggest online retailer over the world so that Amazon need a huge fixed cost to maintain and support the big cloud computing CRM for Amazon. So the Capacity planning and scalability and TCO is very needed to Amazon. These three systems can do many different decisions help managers of the Amazon at the extreme. As a online retailer, products and customers are the most important thing to Amazon. The demands of products are changing everyday, so they need capacity planning to process it and capacity planning will take the Amazon in the best status. During customers use the Amazon, sometimes there will be millions of customers, and maybe sometimes there just have thousands of

4 customers, so the scalability will accommodate the Amazon into a right status in order to make sure it can reduce cost at the extreme. At last, there are many sellers and buyers in Amazon, so the sellers and the customers are very take care of the cost in business. And the TCO can help people to know the cost by using different ways in business. So that these three systems are very helpful to cloud computing and cloud computing also depends on these three systems. These three systems can help Amazon to reduce the cost and also have many benefits for people and Amazon CRM. 4. What kinds of businesses are most likely to benefit from using cloud computing? Why? More and more business use the cloud computing. After I studied this case, I thought there are some kinds of business are most likely to benefit from using cloud computing. Online business is the biggest user of cloud computing, at first online business need to process too much data and information online, online business also need save and keep many information of customers, so it need a strong cloud computing to support it. Using the cloud computing can get the maximum level of reducing cost. Because if online business do some research or process or save information, they need cost many money on it, but if business use cloud computing, it will reduce many cost, like labor fee. Because the cloud computing has web server space, its very huge that can support the online business. I thing the digital

5 media business and logistics business also need to use cloud computing to get more benefits. From example, the customers need to use digital media to upload or download much information so they have to have a strong cloud computing to support the services. And logistics business also need to use cloud computing to support the services that logistics business offer. It need a strong cloud computing to process the information. 5. Register for a FREE trial account at Saleforce.com and explore its features. What are the major capabilities of this cloud- based CRM platform? Would you recommend this system to your future employer? Why or why not? Use some screenshots for illustration. Salesforce.com Inc. is a global cloud computing company headquartered in San Francisco, California. Though best known for its customer relationship management (CRM) product. After I Register for a FREE trial account at Saleforce.com and explore its features. I thought that. Salesforce.com is a provide on- demand customized customer relationship management (CRM) services web site and I thought the major capabilities of cloud- based CRM platform is search engine and CRM services. Actually I will recommend this

6 system to your future employer because it will reduce the cost and it will increase the efficiency. CRM can improve many services for customers, such as common contact management, product catalog to order management, opportunity management and sales management. For example, if people or company want to get upload or download many dates and information, the CRM will help you do that. CRM also can choose the most matching sources for you so that you can get the information or source that you want to get by using the shortest time. And sometimes people need to pay some money for the service. Another important major capability is that CRM also improves the software and many services about software to customers or companies. You can pay the money for the software and many services which you want to get.

7 It s very different form others website. It makes customers work or life more easily. People and companies can have their own powerfully cloud computing by using the CRM platform of saleforce.com. The cloud- based CRM will reduce the cost and increase the efficiency at the extreme. Sources: "Capacity planning." Wikipedia. Wikimedia Foundation, 22 Oct Web. 22 Oct "Cloud Computing: Advantages and Disadvantages." - The Boardroom Brief. N.p., n.d. Web. 22 Oct "Cloud Computing." Wikipedia. Wikimedia Foundation, 22 Oct Web. 22 Oct "ForeSite Insight." Business Cloud Computing PT 2: 3 Problems the Cloud Solves. N.p., n.d. Web. 22 Oct "Salesforce Services - Salesforce.com." Salesforce.com. N.p., n.d. Web. 22 Oct "Salesforce." Wikipedia. Wikimedia Foundation, 22 Oct Web. 22 Oct "Scalability." Wikipedia. Wikimedia Foundation, 22 Oct Web. 22 Oct "TCO cost." Wikipedia. Wikimedia Foundation, 22 Oct Web. 22 Oct

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