HUMAN RESOURCES MANAGEMENT SERIES EVENT PARTICIPANT INSTRUCTIONS

Transcription

1 CAREER CLUSTER Business Management and Administration CAREER PATHWAY Human Resources Management INSTRUCTIONAL AREA Emotional Intelligence HUMAN RESOURCES MANAGEMENT SERIES EVENT PARTICIPANT INSTRUCTIONS PROCEDURES 1. The event will be presented to you through your reading of these instructions, including the Performance Indicators and Event Situation. You will have up to 10 minutes to review this information to determine how you will handle the role-play situation and demonstrate the performance indicators of this event. During the preparation period, you may make notes to use during the role-play situation. 2. You will have up to 10 minutes to role-play your situation with a judge (you may have more than one judge). 3. You will be evaluated on how well you meet the performance indicators of this event. 4. Turn in all your notes and event materials when you have completed the role-play. PERFORMANCE INDICATORS 1. Determine issues impacting human-resources development. 2. Foster positive working relationships. 3. Maintain collaborative partnerships with colleagues. 4. Explain the impact of political relationships within an organization. 5. Demonstrate problem-solving skills. Published 2015 by DECA Inc. Copyright 2015 by DECA Inc. No part of this publication may be reproduced for resale or posted online without written permission from the publisher. Printed in the United States of America.

2 EVENT SITUATION You are to assume the role of human resources manager at UNLIMITED, a large advertising firm. The president of the company (judge) has asked you to prepare a presentation for team managers that will address a unique staffing situation. UNLIMITED operates in one of the largest cities in the country and boasts close to 200 clients. The company has been in business since the 1920s and has a reputation of prestige and sophistication. UNLIMITED S staff grows each year, with the current total reaching 500 employees. Staff at UNLIMITED work in teams, with a team manager directing work loads, administrative needs, managing each project and team member relationships. In the past, team managers have typically been senior members of the staff, older than the other members of the team. Times have now changed and team managers may be younger than other members of the team. Due to changes in the economy, many older people who were close to retirement or at retirement age have put off those plans and have chosen to stay in the workforce. This has led to a very unique work environment. Employees at UNLIMITED make up several generations; there are currently employees in their 20s, 30s, 40s, 50s and 60s. Teams are commonly made up of multiple generations and UNLIMITED has team managers from all generations. Because of this unique work environment, the company president (judge) has asked you to put together a presentation for team managers. The presentation must detail the diverse work environment, how to recognize and reconcile differences, how to make the diversity more valuable to the team and how to prepare themselves and their team members. You will present the information for the presentation to the company president (judge) in a roleplay to take place in the president s (judge s) office. The president (judge) will begin the roleplay by welcoming you and asking to hear your ideas. After you have presented the information and have answered the president (judge s) questions, the president (judge) will conclude the roleplay by thanking you for your work. 2

3 JUDGE S INSTRUCTIONS DIRECTIONS, PROCEDURES AND JUDGE S ROLE In preparation for this event, you should review the following information with your event manager and other judges: 1. Procedures 2. Performance Indicators 3. Event Situation 4. Judge Role-play Characterization Participants may conduct a slightly different type of meeting and/or discussion with you each time; however, it is important that the information you provide and the questions you ask be uniform for every participant. 5. Judge s Evaluation Instructions 6. Judge s Evaluation Form Please use a critical and consistent eye in rating each participant. JUDGE ROLE-PLAY CHARACTERIZATION You are to assume the role of president of UNLIMITED, a large advertising firm. You have asked the human resources manager (participant) to prepare a presentation for team managers that will address a unique staffing situation. UNLIMITED operates in one of the largest cities in the country and boasts close to 200 clients. The company has been in business since the 1920s and has a reputation of prestige and sophistication. UNLIMITED S staff grows each year, with the current total reaching 500 employees. Staff at UNLIMITED work in teams, with a team manager directing work loads, administrative needs, managing each project and team member relationships. In the past, team managers have typically been senior members of the staff, older than the other members of the team. Times have now changed and team managers may be younger than other members of the team. Due to changes in the economy, many older people who were close to retirement or at retirement age have put off those plans and have chosen to stay in the workforce. This has led to a very unique work environment. Employees at Unlimited make up several generations; there are currently employees in their 20s, 30s, 40s, 50s and 60s. Teams are commonly made up of multiple generations and Unlimited has team managers from all generations. Because of this unique work environment, you have asked the human resources manager (participant) to put together a presentation for team managers. The presentation must detail the

4 diverse work environment, how to recognize and reconcile differences, how to make the diversity more valuable to the team and how to prepare themselves and their team members. The human resources manager (participant) will present the information for the presentation to you in a role-play to take place in your office. You will begin the role-play by welcoming the human resources manager (participant) and asking to hear his/her ideas. During the course of the role-play you are to ask the following questions of each participant: 1. Do you think calling attention to age differences is better than just ignoring the differences? 2. Why is it important to address potential issues before they occur? 3. What are examples of ageism? Once the human resources manager (participant) has presented the information for the presentation and has answered your questions, you will conclude the role-play by thanking the human resources manager (participant) for the work. You are not to make any comments after the event is over except to thank the participant. 4

5 Evaluation Form Information JUDGE S EVALUATION INSTRUCTIONS HRM-15 The participants are to be evaluated on their ability to perform the specific performance indicators stated on the cover sheet of this event and restated on the Judge s Evaluation Form. Although you may see other performance indicators being demonstrated by the participants, those listed in the Performance Indicators section are the critical ones you are measuring for this particular event. Evaluation Form Interpretation The evaluation levels listed below and the evaluation rating procedures should be discussed thoroughly with your event chairperson and the other judges to ensure complete and common understanding for judging consistency. Level of Evaluation Exceeds Expectations Meets Expectations Below Expectations Little/No Value Interpretation Level Participant demonstrated the performance indicator in an extremely professional manner; greatly exceeds business standards; would rank in the top 10% of business personnel performing this performance indicator. Participant demonstrated the performance indicator in an acceptable and effective manner; meets at least minimal business standards; there would be no need for additional formalized training at this time; would rank in the th percentile of business personnel performing this performance indicator. Participant demonstrated the performance indicator with limited effectiveness; performance generally fell below minimal business standards; additional training would be required to improve knowledge, attitude and/or skills; would rank in the th percentile of business personnel performing this performance indicator. Participant demonstrated the performance indicator with little or no effectiveness; a great deal of formal training would be needed immediately; perhaps this person should seek other employment; would rank in the 0-49 th percentile of business personnel performing this performance indicator. 5

6 HUMAN RESOURCES MANAGEMENT SERIES, 2015 JUDGE S EVALUATION FORM Participant: I.D. Number: INSTRUCTIONAL AREA Emotional Intelligence Did the participant: PERFORMANCE INDICATORS 1. Determine issues impacting humanresources development? Little/No Value Below Expectations Meets Expectations Exceeds Expectations Foster positive working relationships? Maintain collaborative partnerships with colleagues? Explain the impact of political relationships within an organization? Demonstrate problem-solving skills? Reason effectively, use systems thinking, make judgments and decisions, and solve problems? Overall impression and responses to the judge s questions TOTAL SCORE Judged Score 6