Personal Injury Process

Transcription

1 Personal Injury Process Electronic solution to support the Ministry of Justice Personal Injury Reforms CHANGE REQUESTS RELEASE 3 A2A

2 Agenda Progress to date Timeframe and milestones to Phase 1 and 2 launch Changes to A2A Preparation to Go Live EL/PL FAQ Technical specifications Integration sites and testing 2

3 Progress to date Timeframe and milestones to Phase 1 TEST SITE AVAILABLE A2A INTEGRATION (8 WEEKS) GO LIVE 27th May th June st July 2013 PHASE 1: A2A Integration site available from end of May 2013 A2A Integration (RTA) from June to end of July 2013 (8 weeks) Go Live on 31st July 2013 with RTA (WEB and A2A) and EL/PL (WEB only) 3

4 Progress to date Timeframe and milestones to Phase 2 UAT SITE AVAILABLE UAT (8 WEEKS) TEST SITE AVAILABLE A2A INTEGRATION (12 WEEKS) GO LIVE May th June 2013 Mid July 2013 End September 2013 PHASE 2: A2A acceptance testing from May to July 2013 A2A Integration site available from mid July 2013 A2A Integration (EL/PL) from mid July to end of September (12 weeks) Go Live end of September

5 A2A changes CR_RTA_R3-001 New size for attachments ALL RELEASES NEW SIZE LIMIT New maximum allowed attachments size is increased to 20MB It will allow the upload of up to 5 full-size attachments per single claim 5

6 STAGE 1 LIABILITY DECISION 6

7 A2A changes CR_RTA_R3-001 New field for claim value FROM RELEASE 3 ON NEW FIELD Attribute DocumentInput/ApplicationData/ClaimDetails/@ClaimValue has been included in the CNF Flag that indicates the claim value: Option 1 Up to 10,000 Option 2 Up to 25,000 7

8 A2A changes CR_RTA_R3-001 Referral source removed FROM RELEASE 3 ON FIELD REMOVED Attribute has been removed from CNF 8

9 A2A changes CR_RTA_R3-002 Self-Insured FROM RELEASE 3 ON FIELD AMENDED Option S (Self-Insured) for attribute DocumentInput/ClaimAndClaimantDetails/DefendantDetails/ InsurerInformation/@InsurerType has been removed Available options for the Insurer type: Option I Insurer Option M MIB 9

10 A2A changes CR_RTA_R3-004 Other relevant information FROM RELEASE 3 ON FIELD AMENDED The attribute has been increased from 500 to 1000 characters 10

11 A2A changes CR_RTA_R3-003 Tab 7 agreement date validation FROM RELEASE 3 ON QA RULE REMOVED The Agreement date validation on CNF: AgreementDate must be after or on the AccidentDate has been removed 11

12 A2A changes CR_RTA_R3-001 Stage 1 costs moved to Stage 2 FROM RELEASE 3 ON NEW CR METHOD acknowledgeliabilityadmitted() CR METHOD REMOVED setstage1payment() STAGE 1 NOTIFICATIONS REMOVED Stage1 Payment needed for claim <applicationid>: 3 days left Stage1 Payment needed for claim <applicationid>: 1 day left Stage1 Payment needed for claim <applicationid>: time limit reached 12

13 STAGE INTERIM 13

14 A2A changes CR_RTA_R3-001 Multiple Interim packs Is ISP needed? N Waiting for Payment S2SP Y Request Timeout Response 14

15 A2A changes CR_RTA_R3-001 Multiple Interim packs FROM RELEASE 3 ON NEW METHOD FOR CR returntostartofstage21() NEW FIELDS New section Data/InterimSettlementPackList returned by getclaim New attribute 15

16 A2A changes CR_RTA_R3-001 Interim payment validation FROM RELEASE 3 ON NEW QA RULES FOR ISP Validation for loss type PSLA (formerly General damages) amended: Loss type 11 is no longer mandatory IF loss type 11 is provided THEN: PercContribNegDeductions set 0 EvidenceAttached set to 1 ItemBeingPursued set to 1 New validation on totals: Total value of Interim payment equal to or greater than 1,000 Validation applies to first Interim pack only 16

17 STAGE 2.2 STAGE 2 SETTLEMENT PACK 17

18 A2A changes CR_RTA_R3-001 Amendments to the Stage 2 pack (I) FROM RELEASE 3 ON NEW FIELDS New attribute Interest included in Stage2SettlementPackRequest Stage2SettlementPackResponse Stage2SettlementPackCounterOfferByCR Stage2SettlementPackCounterOfferByCM The Interest field is an amount (not a %): It must be greater than or equal to 0 It is included in the calculations It is not carried forward to the Court Proceedings Pack 18

19 A2A changes CR_RTA_R3-001 Amendments to the Stage 2 pack (II) FROM RELEASE 3 ON NEW LOSS TYPES Three new loss types are available in Stage 2: 13 Disadvantage on the labour market 14 Loss of congenial employment 15 Future losses Number of occurrences increased from 12 to 15 for elements CurrentClaimantOffer CurrentDefendantResponse 19

20 A2A changes CR_RTA_R3-001 Stage 1 costs moved to Stage 2 FROM RELEASE 3 ON NEW CR EXIT CODE New exit reason code 11 (Stage 1 costs not paid on time) The exit code is available after 10 business days from the date the S2SP is sent NEW NOTIFICATION TO CR & COMP Claim <applicationid>: the Compensator must pay the Stage 1 costs within <Stage1CostsTimeoutDate> unless the S2SP is repudiated where Stage1CostsTimeoutDate is calculated as 10 BD from the S2SP date of sent 20

21 STAGE 2.2 STAGE 2 SETTLEMENT PACK with ADDITIONAL DAMAGES 21

22 A2A changes CR_RTA_R3-001 Amendments to the Stage 2 pack with AD (I) FROM RELEASE 3 ON NEW FIELDS New attribute Interest included in Stage2SettlementPackAdditionalDamagesRequest Stage2SettlementPackAdditionalDamagesResponse The Interest field is an amount (not a %): It must be greater than or equal to 0 It is included in the calculations It is not carried forward to the Court Proceedings Pack 22

23 A2A changes CR_RTA_R3-001 Amendments to the Stage 2 pack with AD (II) FROM RELEASE 3 ON NEW LOSS TYPES Three new loss types are available in Stage 2 with Additional Damages: 13 Disadvantage on the labour market 14 Loss of congenial employment 15 Future losses Number of occurrences increased from 13 to 16 for elements CurrentClaimantOffer CurrentDefendantResponse 23

24 STAGE 2.2 COURT PROCEEDINGS PACK 24

25 A2A changes CR_RTA_R3-001 Amendments to the Court pack request FROM RELEASE 3 ON NEW FIELDS New attributes @ValueClaimedAfterContrib NEW LOSS TYPES Three new loss types are available in Court pack: 13 Disadvantage on the labour market 14 Loss of congenial employment 15 Future losses 25

26 A2A changes CR_RTA_R3-001 Amendments to the Court pack response (I) FROM RELEASE 3 ON NEW FIELDS New attributes under New attributes 26

27 A2A changes CR_RTA_R3-001 Amendments to the Court pack response (II) FROM RELEASE 3 ON NEW FIELDS New attribute under NEW LOSS TYPES Three new loss types are available in Court pack: 13 Disadvantage on the labour market 14 Loss of congenial employment 15 Future losses 27

28 PDF-ONLY Change Requests 28

29 PDF-only changes CR_RTA_R3-005 Printable document changes A new line in the Liability admission part of the Insurer/Compensator Response CNF RTA1 with Insurer response: A new line of footnote on Part B of Court Proceedings Pack: 29

30 A2A changes CR_RTA_R2-008 Printable documents in landscape mode (II)

31 New header New field New wording Section numbers aligned to the official MOJ forms 31

32 Enhancements 32

33 Enhancements Enhancement 1 Amendment to the XSD FROM RELEASE 3 ON XSD UPDATED XSD s of addclaim and resendrejectedclaim updated: DocumentInput/MedicalDetails/Hospital/@HospitalType shows the options {0, 1} Light enhancement just to align web and A2A 33

34 Preparation to Go Live 34

35 Preparation to Go live RELEASE 3 MANAGE NEW VERSION (I) 31 st July: GO LIVE DATE DIFFERENT VERSIONS OF CLAIMS USE GetSystemProcessVersion() to get the VERSION MAJOR and VERSION MINOR (AS FOR RELEASE 0, 1 and 2) 35

36 Preparation to Go live RELEASE 3 MANAGE NEW VERSION (II) CHECK THE PROCESS VERSION OF A CLAIM TO CALL THE RIGHT A2A FUNCTION I.E. not later than Monday 15 th July PROCESS VERSION FROZEN AT A GIVEN DATE (RISK: no bug fixes) NO NEW VERSIONS CURRENT VERSION = 3.2 GO LIVE 31 st July 36

37 COMMON ISSUES CLIENT SIDE 37

38 COMMON ISSUES CLIENT SIDE Some advices Avoid DoS attacks Do not bomb the portal with hundred of thousands of calls getclaimstatus vs SearchClaim() Acknowledge claims at the end Almost 40% of claims are at the end of the flow but are still not acknowledged. Acknowledge them. Daily routine. 38

39 EL/PL PROCESS Frequently Asked Questions 39

40 EL/PL PROCESS USEFUL INFORMATION Technical Specifications availability Tech Specs (schema, interface) A2A workflow Phases and notifications XSD files DRAFT UAT FINAL A2A INTEGRATION GO LIVE May th June 2013 Mid July 2013 End September

41 EL/PL PROCESS USEFUL INFORMATION EL/PL Frequently Asked Questions A2A URL The A2A URL for the EL/PL process is different from RTA TWO separate WSDL files A2A SCHEMAS The RTA and EL/PL are totally separated TWO separate sets of XSD files A2A CREDENTIALS The A2A credentials for EL/PL are the same for RTA ONE set of A2A credentials to access BOTH RTA and EL/PL 41

42 EL/PL PROCESS USEFUL INFORMATION Workflow overview SIMILAR A2A WORKFLOW The WORKFLOW for the EL/PL process is based on RTA WORKFLOWS are almost equal (90%) SIMPLIFIED WORKFLOW The EL/PL does not contain the Additional Damages part EL/PL WORKFLOW is easier to implement compared to RTA 42

43 EL/PL PROCESS USEFUL INFORMATION Synchronisation advices (I) FROM END OF JULY ON EL/PL available via WEB only A2A EL/PL released later on FROM END OF SEPTEMBER ON EL/PL available on A2A HOW TO SYNCHRONISE WEB AND A2A? A2A polling on CR/COMP phases: Retrieve the list of claims in each phase (searchclaims) For each claim, retrieve the claim data (attachments, PDF) Claims can be with the other party: Continue polling the system until all claims are handled in A2A 43

44 EL/PL PROCESS USEFUL INFORMATION Synchronisation advices (II) ALLOCATE TO USER If a claim is allocated to a user, no one can access the claim but the allocated user Search claim does not retrieve claims allocated to a specified user which is different from the current one SOLUTION Retrieve a complete list of users within your organisation For each user, perform a searchclaims() sorting claims by LastUpdateDate (no filter on phase) For each claim, retrieve the information stored under AllocatedUser IF the claim is allocated to a single user THEN perform the Re-allocate to branch to restore the claim worklist 44

45 Technical Documentation TECH SPECS - A2A schema: describes the fields of Forms (XSD files) TECH SPECS - A2A interface: describes the I/O of functions (WSDL file) WORKFLOW: graphical representation of the WEB flow A2A WORKFLOW: graphical representation of the A2A flow PHASES AND NOTIFICATIONS: spread sheet with the list of phases and notifications A2A Release Notes: describes the changes to the A2A (for RTA only) 45

46 Integration sites and testing Useful links WEB TESTING (WEB Training site) A2A TESTING (A2A Integration site) A2A QUERIES to be directed to the Helpdesk with subject A2A QUERY RELEASE 3 46

47 Thank you for your attention!