UX5000 with CommPartners SIP Trunks

Transcription

1 UX5000 with CommPartners SIP Trunks SECTION 1 NEC S UX5000 AND CommPartners SETUP GUIDE This guide provides example entries for the required fields. The actual data will be e- mailed to you in the following format. Broadsoft Enterprise ID: Group 3 Proxy/Domain: commpartners.us Outbound Proxy: jfk-obproxy.commpartners.us Trunk Username: Auth Username: Auth Password: The Enterprise ID will be the ID of the Comm Partners agent that sold the SIP Trunks The Proxy/Domain will be the end uers domain information. This is needed to identify the site information when the UX500 registers with Comm Partners. Outbound Proxy is the Proxy server the UX5000 will contact to register the trunks. Trunk Username, Auth Username and Auth Password will be the same. They are used for authentication during the registering process. This configuration guide was created to assist knowledgeable vendors with configuring the NEC s UX5000 Communication Server with Comm Partners s SIP Trunks. Questions about software and hardware installation or other PBX configuration issues should be directed to NEC s technical support. For complete details on using SIP trunks with the UX5000, refer to the UX5000 Feature Manual, P/N and the UX5000 Program Manual, P/N These manuals can be downloaded from the NEC Technical Support web site. The SIP trunks must be defined as DID trunks. In addition to the SIP trunk programming detailed in this manual, refer to the DID feature in the UX5000 Feature and Program Manuals for additional DID programming.

2 1.1 Requirements With the UX5000, a VoIP gateway daughter board is required in addition to licensing for IP (SIP) trunks. Contact NEC s UBSD Customer Support for complete details on the required licenses and their part numbers. A minimum of 4 IP (SIP) trunks is required due to the NEC Communications Server infrastructure setup. The system software for the NEC Communications Server should be version 2.50 or higher. It is recommended that the requirements and programming are completed as much as possible before the scheduled activation appointment with Comm Partners. 2.1 Limitations No Message Wait Indication (MWI) for Comm Partners Voice Mail. No Diversion support which affects forwarding of calls and maintaining Caller ID for calls forwarded outbound by the NEC communications server. Some private IP network ranges conflict with Comm Partners s ranges which may cause issues when connecting SIPconnect service. Private ranges reserved for the customer s LAN are as follows: 10.x.x.x x thorough x

3 SECTION 2 UX5000 PROGRAMMING When using Comm Partners as your SIP provider, the following programs must be changed for SIP trunking service. When using PCPro or WebPro for programming, to enable an option, the entry may be a checkbox instead of entering 1 as in terminal programming. 2.1 Trunk Type / Slot Configuration : VOIPDB DSP Resource Selection Specify the operating mode for the DSP resources (0=common use (extensions and trunks), 1=IP extensions only, 2=IP trunks only, 3=Networking/Telco, 4=CygniLink, 5=Blocked).

4 : IP Trunk Availability IP Trunks Enable the use of IP trunks by setting this option to 1 (enable) : IP Trunk Availability - Number of Ports Define the number of IP trunks. With terminal programming, the entries are: 0=4 Ports, 1 = 8 ports, 2 = 12 ports, 3 = 16 ports, 4 = 20 ports, 5 = 24 ports. (PCPro/WebPro indicate the actual number of ports. For example, an entry of 0 in terminal programming will display as 4 in PCPro/WebPro. If you received an error message when applying this item, confirm that the UX5000 has an adequate IP trunk license.)

5 : Blade Setup, For VOIPU Unit - H.323 or SIP Trunk If Programs /02 is defined first, this program is automatically defined. To confirm, the trunks to be used for SIP trunks should be set as 1 (SIP).

6 2.2 PBX IP Addressing Configuration All values shown are for example purposes only. Your actual IP values will be determined by your local LAN administrator. The UX5000 must be reset in order for the changes in to take effect : CCPU Network Setup - IP Address Change the IP address for the CCPU to With the VOIPDB, the CCPU IP address will not be used and conflicts with other devices could occur if not set to The UX5000 must be reset in order for the change to take effect : CCPU Network Setup - Default Gateway If required, select the default gateway IP address to be used when using a router (default: ) : CCPU Network Setup - VoIP Daughter Board IP Address Select the IP address for the IP connection (default: ). A static IP address is required by the CCPU. Some private IP network ranges (ex: /16, /12) conflict with Comm Partners s ranges which may cause issues when connecting SIPconnect service. Private ranges reserved for the customer s LAN are10.x.x.x and x through x. The UX5000 must be reset in order for the change to take effect : CCPU Network Setup - VoIP Daughter Board Subnet Mask Select the Subnet Mask to be used by the IP server (default: ).

7 If a router or firewall is placed between the Comm Partners IAD and UX5000, you must also set the following programs : CCPU Network Setup - NAT Router Setup Enable the NAT Router by entering 1 in this option : CCPU Network Setup - Default Gateway (WAN Side) IP Address Enter the WAN IP address of the customer s firewall.

8 Within the router, you must forward the following ports: Port 5060 must be forwarded to the address entered in Program Port 5060 is not used for remote terminals - ports 5070 and 5080 are used instead. Port 5060 is only used for trunking so there are no issues with the possible fraudulent usage of unauthorized remote attempts to register remote terminals. The ports used in Programs and must be forwarded to the IP address to the left of it. The RTP/RTCP ports are forwarded to avoid possible one-way conversation which could occur on inbound calls. When forwarding the ports, the range for each gateway must be set. -Gateway 1 will require ports forwarded. -Gateway 2 will require ports forwarded. -Gateway 3 will require ports forwarded. -Gateway 4 will require ports forwarded. -Gateway 5 will require ports forwarded. -Gateway 6 will require ports forwarded. -Gateway 7 will require ports forwarded. -Gateway 8 will require ports forwarded.

9 2.3 SIP Trunking Configuration All values shown are for example purposes only. Your actual values will be determined by your implementation team : SIP Trunk Basic Setup - Domain Name Define the Domain name up to 64 characters. In the example at the beginning of this document the Proxy/Domain will be split between Domain Name and Host Name. The characters after. will be in the Domain Name : SIP Trunk Basic Setup - Host Name Define the Host name, up to 48 characters. In the example at the beginning of this document the Proxy/Domain will be split between Domain Name and Host Name. The characters prior to the. will be in the Host Name : SIP Trunk Basic Setup - Transport Protocol Define the Transport type. This option will always be set to 0 (UDP) : SIP Trunk Basic Setup - User ID This information (example: ) is provided by your Comm Partners Service Coordinator. Comm Partners refers to it as Trunk Username. It typically is the ten digit billing telephone number. Note: If Program is set for system interconnection, this entry must be numeric as does not allow text entry - only numeric. Entries: 32 characters maximum (Default=No Entry) : SIP Trunk Basic Setup - Domain Assignment Determine the type of Domain Assignment. Set this entry to 1 (Domain name) : SIP Trunk Basic Setup - IP Trunk Port Binding Set this entry to 0 (Disable) to allow an incoming call to use the lowest port.

10 2.4 SIP Proxy Configuration All values shown are for example purposes only. Your actual values will be determined by your implementation team. Comm Partners SIP Outbound Proxy - must be used by the UX5000 for communication. Programs , , and are used to define the required information. Note that Program requires UX5000 software 2.50 or higher and changes within this program require the UX5000 be reset in order for the change to take effect : SIP Proxy Setup - Outbound Proxy Enable (1) the SIP Outbound Proxy. Note; If entries are made in Program xx for a SIP Server and the SIP Server is then removed or not used, the entries in Program xx must be set back to their default settings. Even if is set to 0 (off), the UX5000 will still check the settings in the remaining programs.

11 : Default Proxy IP Address Define the Proxy IP for Comm Partners. You can resolve the IP address of the Outbound Proxy by pinging the URL. In the example the IP address is : SIP Proxy Setup - Registrar Mode Set the Registrar Mode to 1 (manual) with SIP trunking : SIP Proxy Setup - DNS Mode Set the DNS Mode to 1. When the SIP carrier provides a domain name : SIP Proxy Setup - DNS IP Address Enter the IP address for Comm Partners DNS servers. The IP addresses of the DNS servers are : SIP Proxy Setup - Registrar Domain Name Define the Registrar Domain Name. In the example the jfkobproxy.commpartners.us, the commpartners.us would be the Registrar Domain Name. This information is specific to your market and is provided by your Comm Partners in an . Entries: 128 characters maximum : SIP Proxy Setup - Proxy Domain Name Define the proxy name. In the example this would be after the Proxy/Domain, i.e. commpartners.us : SIP Proxy Setup - Proxy Host Name Define the proxy host name. the first part of the jfkobproxy.commpartners.us, jfk-obproxy (See Program for further information.)

12 : SIP Trunk Basic Information Setup - URL/To header Setting Information -UX5000 software 2.50 or higher required for this option. -The UX5000 must be reset in order for the change in to take effect. Set this option to SIP UA domain (1). (See Program for further information.)\

13 : SIP Proxy Setup - SIP Carrier Choice Set the SIP Carrier Choice to 2 (Carrier B). The UX5000 includes the Calling Party Number defined in Program 21

14 19-01 : IP (SIP) Trunk Calling Party Number Setup for Extensions in the "From" field in the call information. The following example indicates the type of information sent based on how the UX5000 is programmed. Program or has " " defined. Program or set to "ISDN_Flex_NEC1" The call information would be: From: " " <sip: @sipconnect.atl0.cbyond.net>;tag=63e To: <sip: @sipconnect.atl0.cbyond.net Contac: <sip ISDN_Flex_NEC1@ :5060> OR The Calling Party Number is not defined in Program or Program or set to "ISDN_Flex_NEC1" The information would be: From: "ISDN_Flex_NEC1" <sip:[email protected]>;tag=63e To: <sip: @sipconnect.atl0.cbyond.net Contac: <sip ISDN_Flex_NEC1@ :5060> With Session Border Controller and an outbound proxy, the expiry time should be set to 300 seconds.

15 2.5 SIP Authentication Configuration All values shown are for example purposes only. Your actual values will be determined by your implementation team : SIP Authentication Information - User ID Define the authentication User name provided by Comm Partners as defined in Program (example: ). This information is provided by your Comm Partners, in this example it would be : SIP Authentication Information - Password Enter the Comm Partners authentication password. The password would be the same as the User ID. In the is example is would

16 2.6 Calling Party Information (Trunk) : Class of Service Options (Outgoing Call Service) - ISDN CLIP For each required Class of Service, enable the Calling Party number (Entries: 0=Disabled, 1=Enabled). The UX5000 will display the data in Program for the extension when enable