Claims we paid claims statistics and case studies 1 January 2010 to 31 December 2010

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1 Claims we paid 2010 AMP s claims statistics and case studies 1 January 2010 to 31 December 2010

2 AMP s Claims Concierge service AMP insurance exists to provide a safety net for our customers when they need it In 2010, AMP paid almost $300m in claims to our customers. AMP says this with pride as we hope to have made a difficult time a little bit easier for our customers. AMP insurance exists to provide a safety net for our customers when they need it. Making claim time easier AMP s Claims Concierge service is about personalisation, responsiveness and flexibility. Our claims service offers: simple access; flexible notification options; a dedicated claims assessor; choice of personal contact; and more timely assessment. If you wish to make a death claim call our dedicated number: For all other claims, contact us on or you can notify us of a claim online anytime at amp.com.au/claims AMP commits to notifying our customers of our initial assessment of their disability claim by the next business day of us receiving the required claims information. Inside the booklet you ll find examples of the different kinds of customers who have made a claim as well as our overall statistics for For more general information about AMP s insurance products visit Regards Michael Paff Director, AMP Wealth Protection Products

3 AMP claims snapshots Real customer examples from 2010 The statistics don t show the real people behind the $300m AMP paid in claims in Below and on the following pages we provide a snapshot of some of the real customers we helped this year; their age, what they do, why they needed to claim and how much financial support they received through their AMP claims experience. Trauma claims examples Trauma cover provides a lump sum payment if a customer is diagnosed with an insured medical condition or undergoes an insured medical procedure. The types of conditions and procedures that trauma insurance may cover include heart attack, major organ transplant, cancer, stroke and paralysis to name a few. A female working as a public servant had a stroke at age 48. She received: A male labourer aged 47 made a trauma claim for bowel cancer and received: A 53 year old male architect made a trauma claim for cancer of the prostate. He received: A 34 year old male working as a manager had a heart attack and received a claim of: $152,347 $182,236 $155,240 $151,795

4 AMP claims snapshots Terminal Illness claims examples Death cover is designed to provide for mortgage and other debts so that spouses and children benefit from the income they need to continue their lifestyle. AMP will advance all or part of the Death cover insured amount if the insured person is diagnosed as being terminally ill. A 37 year old male working as a boilermaker claimed on his insurance for a cancerous brain tumour. Total claim paid: $1,001,373 A 31 year old female who worked as a systems analyst made a claim due to bowel cancer and received: $400,000 A 49 year old female home maker claimed due to a combination of breast and liver cancer and, for her claim, received: $317,313 Total and Permanent Disablement (TPD) claims examples TPD cover provides a lump sum payment if the customer is totally and permanently disabled. This cover can help pay for medical expenses, repay major debts and help provide for the future. A 50 year old male who worked as a manager claimed for Meniere s disease and received: $443,419 A 49 year old male auto-electrician was in a motor bike accident and became a paraplegic. For his claim he received: $318,227 A 36 year old female working as a chemist was diagnosed with multiple sclerosis. She received: $205,393 A 49 year old female accountant was in a motor vehicle accident leaving her with traumatic brain injury and multiple fractures. She received: $224,066

5 Income Protection claims examples Income Protection, also known as temporary salary continuance, usually pays a monthly benefit of up to 75% of a customer s regular income if they re too sick or injured to work. A 43 year old male electrician was in a motor vehicle accident and suffered multiple injuries. To date he has received income protection payments of: $25,407 A 38 year old male mechanic injured his right shoulder in an accident. He is receiving $3,034 per month with a total to date of: $36,084 A 48 year old male labourer suffered a stroke. To date, for his claim, he has received: $25,627 A 46 year old female hairdresser was diagnosed with ovarian cancer. To date, for her claim, she has received: $19,620 Total claims paid by AMP in 2010 Total $293.3m n Death $120.5m n Terminal Illness $37.7m n TPD $54.8m n Trauma $24.4m n Income Protection $55.9m

6 Trauma claims Summary of claims $24.4m 32yrs 63yrs $1.0m Total amount paid Youngest claimant Oldest claimant Largest benefit paid Trauma claims by gender n Female 46% n Male 54%

7 Trauma claims by cause n Stroke/cerebrovascular disease 5% n Prostate cancer 14% n Heart disease 8% n Heart attack 10% n Cancer 33% n Breast cancer 25% n Bowel cancer 5% Trauma claims by age n 30 to 39 years 3% n 40 to 49 years 36% n 50 to 59 years 56% n 60 years and over 5% Source: Claims Paid 2010, AMP Life Limited Claims

8 Terminal Illness claims Summary of claims $37.7m 24yrs 78yrs $2.0m Total amount paid Youngest claimant Oldest claimant Largest benefit paid Terminal Illness claims by gender n Female 38% n Male 62%

9 Terminal Illness claims by cause n Cancer (other) 81% n Breast cancer 8% n Bowel cancer 4% n Motor neurone disease 3% n Other 4% Terminal Illness claims by age n Under 30 years 2% n 30 to 39 years 8% n 40 to 49 years 25% n 50 to 59 years 41% n 60 years and over 24% Source: Claims Paid 2010, AMP Life Limited Claims

10 Total and Permanent Disablement claims Summary of claims $54.8m 18yrs 65yrs $1.2m Total amount paid Youngest claimant Oldest claimant Largest benefit paid TPD claims by gender n Female 31% n Male 69%

11 TPD claims by cause n Stroke 4% n Heart condition 3% n Work accident 7% n Work accident: back 6% n Musculoskeletal 15% n Accidents 7% n Central nervous system 7% n Mental illness 15% n Cancer 12% n Other 19% n Respiratory 2% n Motor vehicle accidents 3% TPD claims by age n Under 30 years 3% n 30 to 39 years 15% n 40 to 49 years 28% n 50 to 59 years 41% n 60 years and over 13% Source: Claims Paid 2010, AMP Life Limited Claims

12 Income Protection and Temporary Salary Continuance claims Summary of claims $55.9m 19yrs 64yrs $26,233 Total amount paid Youngest claimant Oldest claimant Largest monthly benefit Income Protection claims by gender n Female 31% n Male 69%

13 Income Protection claims by cause n Mental illness 19% n Cancer 17% n Musculoskeletal 11% n Respiratory 1% n Heart disease 9% n Accidents 18% n Work accidents 4% n Other 21% Income Protection claims by age n Under 30 years 4% n 30 to 39 years 19% n 40 to 49 years 36% n 50 to 59 years 35% n 60 years and over 6% Source: Claims Paid 2010, AMP Life Limited Claims

14 Death claims Summary of claims $120.5m 17yrs 86yrs $2.4m Total amount paid Youngest claimant Oldest claimant Largest benefit paid Death claims by gender n Female 32% n Male 68%

15 Death claims by cause n Suicide 7% n Cancer 34% n Accident 11% n Cardiovascular 21% n Other 27% Death claims by age n Under 30 years 9% n 30 to 39 years 14% n 40 to 49 years 22% n 50 to 59 years 34% n 60 years and over 21% Source: Claims Paid 2010, AMP Life Limited Claims

16 Contact your adviser or financial planner Phone Web Death, TPD, Trauma and Income Protection cover is available in Flexible Lifetime Protection, a product issued by AMP Life Limited. Before making a decision in relation to this product, you should read its Product Disclosure Statement available from AMP or your financial planner. What you need to know This document has been prepared by AMP Life Limited ABN , AFSL No The information in this brochure includes claims data based on all AMP insurance products (including insurance available through AMP superannuation products). Data is based on payment date not lodgement date. Received amounts are net of tax. Some medical conditions may not be covered under some products. Information in this brochure is of a general nature only. It does not take into account your personal objectives, financial situation or your needs. Before acquiring an AMP product you should read the relevant Product Disclosure Statement that is available from your financial planner or AMP to consider how appropriate this product is to your personal objectives, financial situation and needs. AMP Life Limited is part of the AMP group of companies. AMP companies receive fees and charges in relation to these products as set out in the product documentation. AMP employees and directors receive salaries, bonuses and other benefits from the AMP group. AMP Life Limited ABN HOW 16227