Annual General Meeting

Transcription

1 Annual General Meeting Bank BPH. Po Prostu Fair 2013 Performance 28 May May 2014 Bank BPH 2013 Performance 1

2 Overview of 2013 Profitability 2013 net income of PLN 192 MM and pre-tax income of PLN 265 MM Performance Retail loans and commercial limits granted of PLN 6.7 B in 2013 increasing sales of investment products Costs Strong operational cost control 2013 costs down 15% YoY Losses Impairment charges of PLN 139 MM in 2013 impaired loans down PLN 32 MM Safe & Sound CAR at 16.4% and Tier 1 at 13.9% liquidity and market risk maintained at a safe level 28 May 2014 Bank BPH 2013 Performance 2

3 Mar'12 Jun'12 Sep'12 Dec'12 Mar'13 Jun'13 Sep'13 Dec'13 Challenging banking environment Economy GDP & CPI inflation growth (%, y/y) Regulatory landscape 1. Rate Cap set at 4x Lombard Rate on portfolio as well as new business ~PLN 50 MM impact on loan revenue in Q'12 2Q'12 3Q'12 4Q'12 1Q'13 2Q'13 3Q'13 4Q'13 GDP CPI 2. Deposit margin compressed PSD delaying response to rate s reduction 3M WIBOR (period avg., %) Unemployment (%, y/y) Q'12 2Q'12 3Q'12 4Q'12 1Q'13 2Q'13 3Q'13 4Q'13 3. Interchange fee drop from 1.5% in 2012 to 1.2% in 2013 and to 0.5% in 2014 BPH s interchange income (PLN MM) Q'12 2Q'12 3Q'12 4Q'12 1Q'13 2Q'13 3Q'13 4Q'13 Confidence indices BFG Stabilization Fee impact of PLN 2.5 MM in Updated and new regulatory directives and recommendations 6. UOKiK activity and fines Banking sector fines (PLN MM) BPH 0.9 MM 8 PMI Manufacturing (pts.) Consumer confidence (pts., eop) 2011 Source: GUS, NBP, OECD, HSBC & Markit 28 May 2014 Bank BPH 2013 Performance 3

4 Brand development Fair Play actions Fair Play Certification commitments to customers based on transparency, safety, support or open dialogue 14 out of 15 fully delivered Customers Ombudsman appointed ~100 customers cases since Aug 13 40% of solutions more satisfactory for clients Simplified & shortened documentation delivered to customers 15 minutes to open an account brings positive results 25% #1 Unaided brand awareness 29% #7 #7 Bank which plays fair & is socially responsible Market position Brand consideration 18% 25% #7 #7 Everyday Hero campaign 28 MM viewers in total population had contact with EH communication Over 2K applications... ~900 stories published Over 1 MM www unique users >54K likes on Facebook Over 2 MM final Gala viewers 4Q'12 4Q'13 4Q' Share of Spend at 2% 1 Customer complaints Total (% of portfolio) 0.9% 59% 0.6% 4Q' complaints to KNF: BPH 14% YoY All banks 18% YoY Social Responsibility CSR report prepared in line with GRI standards GRI Certificate granted... reporting best practices Over 200 projects carried out by BPH volunteers Jan'11 Dec'13 Maintained presence in RESPECT Index SEG 2 award for transparency 28 May 2014 Bank BPH 2013 Performance 4 Source for brand metrics and NPS: Brand Tracker study (Ipsos), in-home f2f interviews, brand image attributes tracked relative to brand strength. 1/ Share in advertising spending among financial institutions; source: Dom Mediowy Starlink. 2/ Stowarzyszenie Emitentów Giełdowych Polish Association for Stock Exchange Issuers.

5 Product development Mass Affluent program Modified value proposition Maksymalne Konto plus package of additional benefits 135 dedicated advisors in 108 branches in 83 cities (as of Dec 13) 8K new Mass Affluent clients in 13 Maksymalne Konto sales over 9K in 13 Investment products New value proposition Funds Factory in place 5 investment houses incl. Franklin Templeton 67 openended investment funds in offer Investment funds gross sales up 92% YoY FAIR Credit Card Market 1st to offer benefits selection and rewarding loyalty Offer optimization... 3 different cards replaced Average monthly sales +11% after FAIR card introduction Lending offer Effective cash loans promotions 0% fee refund of two installments Increasing mortgage offer competitiveness 3rd offer on Polish market* renewed relations with largest brokers SME Cooperation with BGK under loans guarantees and de minimis program 1K loans granted under the program (over PLN 200 MM) Factoring Evolving factoring momentum turnover up 68% 2H vs. 1H New approach product simplification & improvement new sales structure launched */ According to TotalMoney.pl ranking as of February May 2014 Bank BPH 2013 Performance 5

6 Distribution development New technologies Finger Vein identification in all branches transaction functionality roll-out started Branch network 32 more franchise branches in own branches modernized Mobile technologies launched BusinessNet Lite & DealingNet Lite for smartphones and tablets Internet banking upgraded application for cash loan or credit card via SMS authorization for retail customers additional accounts for companies opened online web page dedicated to BPH s credit cards launched renewed application and instant preliminary credit decision BPH s 1st Investment Center opened in Warsaw more planned Virtual Branch new services for retail and business customers Q' Q' Own branches Franchise 28 May 2014 Bank BPH 2013 Performance 6

7 Retail sales Cash loans originations (PLN MM) stable Cash loans net receivables (PLN B) stable 1,850 1, FY'12 FY' Q' Q' Investments gross sales (PLN MM) 70% Current accounts balance (PLN B) 14% 1, FY' FY' Q' Q' May 2014 Bank BPH 2013 Performance 7

8 Commercial sales SME limits granted (PLN MM) 7% SME net receivables (PLN B) 11% 1,580 1, Renewals New % % 748 Collateralized loans BGK programs 2012 FY' FY'13 4Q' Q' Corporate limits granted (PLN MM) Corporate net receivables (PLN B) 20% 30% 3,906 Renewals 1,849 5% 3,134 1, big deals phased-out... over PLN 900 MM receivables ~PLN 8 MM lower revenues New 2,057 42% 1,195 Stable relations Focus on margins FY' FY' Q' Q' May 2014 Bank BPH 2013 Performance 8

9 2013 performance PLN MM Revenues Costs Losses Net income 16% 15% 16% 26% 1,802 1,252 1, ,335 1, (101) (65) (89) (72) Other NF&C NII IBNR Recoveries Costs of defaults Portfolio composition Capital ratios (%) Stock performance Net receivables Impaired loans PLN 2.1 B liquidity buffer CHF 2.6 B facility in place 65 BPH +11% WIG +8% 5,183 5,583 4,740 4,652 17,057 15,785 2,937 24,742 2,901 21, Jan-13 Dec-13 Discontinued Commercial Retail Performing loans Impaired loans CAR Tier 1 BPH WIG20 WIG WIG Banki 28 May 2014 Bank BPH 2013 Performance 9

10 Strategic directions for A healthy and friendly middle market champion generating long term value for customers, stakeholders, employees & community Differentiate on Fair Play Emphasis on being a simple & transparent partner Consistently improving customer experience Grow the core Maintain market position in mass segment - focus on cash loan and primary relationships Develop wealth management program to achieve leadership in mass affluent segment Grow share in SME and high return Mid-Cap with an emphasis on primary banking relationships Pursue Digestible Synergistic Acquisition Opportunities Safe & Secure Operate within Risk Appetite Statement tolerances Compliance with all regulatory ratios Be recognized as strong on global and local regulatory agenda Continued investment in Infrastructure Healthy technology platform Customer facing infrastructure, digitization & innovation Employee engagement & development 28 May 2014 Bank BPH 2013 Performance 10

11 Summary 1 Continued development of products, channels and brand 2 Financial performance in line with market expectations headwinds from rate environment 3 Continued vigilance on cost control 4 Focus on portfolio quality stable level of pure risk costs 5 Safe & secure Bank growth agenda execution 28 May 2014 Bank BPH 2013 Performance 11