Colocation Services Service Level Agreement
|
|
- Belinda Hoover
- 8 years ago
- Views:
Transcription
1 Colocation Services Service Level Agreement This Service Level Agreement ( SLA ) defines the performance parameters and quality level of the Colocation Services provided by DCLUX to the Customer under the Agreement. This document clarifies both Parties responsibilities and procedures to ensure the Customer needs are met in a timely manner. This SLA and the Agreement shall be interpreted and applied together as a single instrument. In the event of any inconsistency between the SLA and the Agreement, the provisions of the Agreement shall prevail. Any amendment or variation to this SLA shall only be considered as valid and enforceable if made in accordance with the procedure outlined in the Agreement. Unless otherwise and expressly defined in this SLA, all terms shall bare the same meaning as set out in the Agreement. Article 1. Service Availability The Colocation Services is guaranteed to be available as specified in Section 2 here below. The Colocation Services will be considered unavailable if the DCLUX Network is unable to provide the Power Supply on at least one power distribution unit, regardless to the fact that the Customer Hardware is connected to one or two power distribution units. (the PDU ) The guarantee does not include the cabling and/or switching material connecting the Customer Hardware and the PDU and the Customer Hardware itself, nor does it include scheduled maintenance, outages or disruptions caused directly or indirectly by the Customer, or Force Majeure Events. An outage is deemed to commence upon DCLUX verification of a disruption of the Colocation Service ( Outage) as reported by the Customer pursuant to the outage procedures (the "Outage Report") outlined in Section 6 below. An Outage is deemed to end when the Colocation Services are fully operative, less any delay experienced by DCLUX while either awaiting additional information from the Customer or awaiting access to the Customer premises where their Hardware is located. If the Customer reports that the Colocation Services are inoperative, but refuses to let DCLUX employees or agents access the Hardware to operate the necessary testing and repairing, the Colocation Services shall be considered impaired, but shall not be considered as an Outage for the purposes of this SLA. DCLUX Colocation Service SLA 2014.docx 1
2 Article 2. Datacenter and Equipment specifications Datacenter Location Address 8, rue Henri M. Schnadt L-2530 Luxembourg Cloche d or Grand Duchy of Luxembourg or 3 rue Pierre Flammang L-8399 Windhof (Koerich) Grand Duchy of Luxembourg Tier classification Rack Rack space Power granted Power distribution Datacenter Floor Floor load Raised floor Headspace VAC/Humidity N cold water feed III or IV (depending on the Datacenter) Depending on the Order Form Depending on the Order Form 2 Power Distribution Units 500Kg/m2 600 mm 3 m 2N ventilation/cooling by units (ACRC500) Individual connection (IEC A 3P+N+PE) Aimed Temperature 24 C Aimed Humidity rate Fire security 50%Rh Detection System Fluid Gas Smoke (dual system) Fire extinction system Fire alarm Inert gas system Direct alarm connection with Luxembourg city s Fire department or with a security company (depending on the Datacenter) DCLUX Colocation Service SLA 2014.docx 2
3 Fire resistance Exterior walls F90 Doors T60 Public accreditation ITM certification Fire brigade certification Access Visitors Access procedure rules detailed in the Access Agreement Physical Intrusion prevention and detection Temper resistant windows/door Break into and motion detectors Manned patrol CCTV in/ outside surveillance system Article 3. Service Level Commitment Service Bi-monthly availability Power supply 99,900% Cooling 99,5% Article 4. Credit award In case of Outage, the Customer shall be rewarded with Credit on their monthly invoice in accordance with the following table and the computation method detailed in Section 5 below (the Credit Note ). Availability Credit awarded Power Supply From 99,9% onwards 0% 99,8% 5% 99,7% 10% 99,6% 25% DCLUX Colocation Service SLA 2014.docx 3
4 99,5% and below 50% Cooling 99,5% onwards 0% 99,4% 5% 99,3% 10% 99,2% 25% 99,1% and below 50% Article 5. Bimonthly service level failure credit computation Should DCLUX fail in two (2) calendar months to meet the Service Level Commitment, the Customer shall then be entitled to claim a Credit Note equal to a portion of the monthly fee net amount during which the service level commitment has not been abided and pertaining exclusively to the Colocation Services and excluding among others but not limited to the Installation costs, and Support Service and after application of the following rule: For each quarterly period for which DCLUX will perform better than the Service Level Commitment, DCLUX shall retain 5% of the monthly fee net amount during which the service level commitment has been exceeded and pertaining exclusively to the Colocation Services, in order to compensate future Service Failure Fees. This retainer may be accrued during the six (6) last month prior to a Service Level Failure. Article 6. Outage Report 6.1 To request a Credit Note from DCLUX, the Customer shall send an detailing the outage or the Colocation Service interruption to SLAColocation@datacenter.eu ( the Outage Report ). In any cases where the Outage Report will be considered as valid by DCLUX, the Customer will be granted the applicable Credits in the form of a discount to be applied on its next invoice following the monthly period during which the Outage occurred. The Customer understands and agrees that Outage Reports shall be made in good faith and warrants therefore that they will abstain from making inaccurate report. The Customer further agrees that DCLUX may levy an hundred (100) euros fee for any inaccurate Outage Report made by the Customer. 6.2 In order to be considered by DCLUX, an Outage Report shall be sent within thirty (30) days following the outage and bare the following information: Reference of the Ticket opened with DCLUX Support service Colocation Service affected Name of the Customer s representative who has contacted DCLUX support service Article 7. Excused Outage. Availability shall be measured only for the resources fully and directly under DCLUX DCLUX Colocation Service SLA 2014.docx 4
5 management and control and which are required by the Colocation Services. The Customer understands and agrees therefore that DCLUX non-essential resources are expressly excluded from the scope of this SLA. (an Excused Outage ). An Excused Outage is an outage: (a) caused by the acts or omissions of Customer and/or its End User or agents; (b) due to failure of the Customer Hardware; (c) caused by the failure or malfunction of non-dclux equipment or systems; (d) related to a Force Majeure Event; (e) during any period in which DCLUX is not given access to the Customer Hardware; or (f) caused by maintenance. Article 8. Chronic Outage. Customer may terminate the Colocation Services prior to the end of the Term without incurring early termination fee if, for reasons other than an Excused Outage, the Colocation Services experience an Outage: (a) on three (3) or more separate occasions of more than forty eight (48) hours each; or (b) a single continuous Outage of more than forty- two (42) hours during a bimonthly period. The Customer may only terminate the Agreement by sending a written notice to DCLUX of such Chronic Outage within thirty (30) days after the event(s) giving rise to a right of termination hereunder. Except for any credits that have accrued pursuant to this SLA, Section 8 hereof sets forth the sole and exclusive remedy of Customer for Chronic Outages. Article 9. Restrictions and limits As stated in the Agreement as well as in the Order Form, the Customer understands and agrees that certain limitations apply to each type of the Colocation Services. As such, any outage or service interruption deemed by DCLUX to be the result of an inappropriate choice of Colocation Services from the Customer shall not be eligible for Credit to the Customer. Total credits awarded for the Colocation Services during any bi-monthly period for failure to meet any one or more of the guarantees set forth in this SLA will not exceed fifty percent (50%) of the total monthly fees for the affected Colocation Services. DCLUX Colocation Service SLA 2014.docx 5
Ykoon B.V. Kruisstraat 2 2312 BH Leiden P +31 (0) 71 513 58 58 F +31 (0) 71 513 58 56 http://www.ykoon.nl
Ykoon Co-location Service Level Agreement... - 1 - ART 1. SUBJECT AND SCOPE...- 2 - ART 2. SERVICE LEVELS...- 2 - ART 3. NOTIFICATION AND LOGGING OF FAILURES...- 3 - ART 4. RESPONSE TIMES...- 4 - ART 5.
More informationSERVICE SCHEDULE CO-LOCATION SERVICES
SERVICE SCHEDULE CO-LOCATION SERVICES This is a Service Schedule as defined in the Conditions. Where the Services set out in this Service Schedule form part of the Services to be supplied under a Contract
More informationColocation Services Specific Terms and Conditions
Colocation Services Specific Terms and Conditions These Specific Terms and Conditions and DCLUX General Terms and Conditions shall be interpreted and applied together as a single instrument (the Agreement
More informationThe Services will be delivered 24 hours a day, 365 days a year during the term of the Agreement.
Service Level Agreement Clause 1 - Subject Matter This Service Level Agreement ( SLA ) applies to the Services set forth in the Order Form. The SLA guarantees eligible customers reimbursement of (part
More informationPRODUCT SUPPLEMENT MPLS IP-VPN to the Master Service Agreement
PRODUCT SUPPLEMENT MPLS IP-VPN to the Master Service Agreement This Product Supplement MPLS IP-VPN (this Supplement ) is incorporated by reference into and made a part of that certain Master Service Agreement
More informationMAILGUARD, WEBGUARD AND EMAIL ARCHIVING SERVICE SCHEDULE
MAILGUARD, WEBGUARD AND EMAIL ARCHIVING SERVICE SCHEDULE 1. APPLICABILITY This Service Schedule is applicable only to the COF for the purchase of Mail Guard, Web Guard and Mail Archiving Services, to the
More informationAny other capitalised terms have the meanings set out in Schedule 1.
1. SERVICE DESCRIPTION The Interoute Co-location Service will comprise of the installation and support services associated with the provision of co-location facilities at Interoute Premises. 2. DEFINITIONS
More informationSERVICE SCHEDULE ReachONE Internet Metro Ethernet (Version Issue Date: July 17, 2012)
SERVICE SCHEDULE ReachONE Internet Metro Ethernet (Version Issue Date: July 17, 2012) 1. Applicability This Service Schedule is applicable only where Customer orders Metro Ethernet products. Service delivered
More informationService Level Agreement (SLA)
1. Introduction This Service Level Agreement formalises Nextgen Networks commitment to our customers and outlines our operational policies and practices that define the customer experience. Nextgen is
More informationConditions for ICT Partner Solutions Service Schedule for Phoenix Co-Lo Services
Conditions for ICT Partner Solutions Service Schedule for 1. Definitions and Interpretation The following definitions shall apply to the provision of the Service, in addition to those in the General Terms
More informationColocation Service Definition. SD008 v1.3 Issue Date 19 Feb 09
Colocation Service Definition SD008 v1.3 Issue Date 19 Feb 09 Colocation Service Definition Service Overview InTechnology offers secure data centre environments for your business critical systems, applications
More informationTERMS AND CONDITIONS FOR QUOTATIONS. As stated herein, seller is Environ Laboratories, LLC and purchaser is the recipient of the quotation.
9725 Girard Avenue South Minneapolis, MN 55431-2621 TERMS AND CONDITIONS FOR QUOTATIONS As stated herein, seller is Environ Laboratories, LLC and purchaser is the recipient of the quotation. 1.0 GENERAL
More informationDraft SHG, Inc./ XYZC0 Business Development Agreement February 2002
Draft SHG, Inc./ XYZC0 Business Development Agreement February 2002 This Business Development Agreement ( Agreement ) is made and entered into by and between XYZCO, a (state) corporation with its principal
More information2. Our Conditions 2.1 When They Apply 2.2 Deposit 2.3 Your Account and On Line Sign Up 2.4 Minimum Period of Service 2.
Simply Broadband Terms Terms and Conditions for Simply Broadband 1. Definitions Wherever these words and expressions appear in these terms and conditions of Service (each a Condition and collectively,
More informationCo-location Service Definition. SD008 v1.2 Issue Date 18 Nov 08
Co-location Service Definition SD008 v1.2 Issue Date 18 Nov 08 Co-location Service Definition Service Overview InTechnology provides the Customer with a highly secure computing environment with 24 hour
More informationColocation Service Terms & Conditions
Colocation Service Terms & Conditions Issue Date: 19/10/12 Version: 1.5 Page 1 of 12 Schedule 2 Colocation Service Terms & Conditions 1. Preamble 1.1. These Colocation Service Terms & Conditions provide
More informationAppendix 4. Service Level Agreement (SLA) Data Center Services
Appendix 4 Service Level Agreement (SLA) Data Center Services Document no. Document name I-B-VG-006 Anhang4_DatacenterSLA.docx Version/Date Version 2.1, Month dd, 2011 Classification Written by PUBLIC
More informationSERVICE LEVEL AGREEMENT
SERVICE LEVEL AGREEMENT 1. OVERVIEW AND POLICY Broadvox is committed to providing the highest levels of service, performance and reliability of its services (the Services ). As one measure of our ongoing
More informationFrankfurt Data Centre Overview
Technical Services Briefing Document Frankfurt Data Centre Overview Version 2.1 Contents Introduction... 3 TelecityGroup Data Centre in Frankfurt... 4 Data Centre Characteristics... 4 Technologies in Use
More informationSoftware Citrix CSP Service Agreement. 1.0 Terminology. 3.0 Service Options. 4.0 Service Delivery. 2.0 Service Description
This Software Citrix CSP Service Agreement ( Service Agreement ) sets forth the specific terms and conditions under which LightEdge Solutions, Inc. ( LightEdge ) shall supply certain Services to Customer.
More informationCO-LOCATION SPACE SCHEDULE OF SERVICES Schedule 1
CO-LOCATION SPACE SCHEDULE OF SERVICES Schedule 1 1. THIS SCHEDULE - INTERPRETATION 1.1 The terms of this Co-Location Space Schedule of Services ( Schedule 1 ) apply together with, in addition to and form
More information1. DEFINITIONS In this Agreement (a) System means the Security System including installation and the equipment. (b) Installation means the protective
1. DEFINITIONS In this Agreement (a) System means the Security System including installation and the equipment. (b) Installation means the protective circuits, including the, contact points, detectors,
More informationmeans the charges applied by Ancar B Technologies Limited which recur annually;
This Service Schedule is supplemental to the Master Service Agreement Net-L1-3. CONTENTS Schedule 1 - DEFINITIONS... 1 Schedule 2 - MANAGED INTERNET ACCESS SERVICE PRODUCT INFORMATION... 3 1 MANAGED INTERNET
More informationUC CLOUD VOICE SERVICE ADDITIONAL TERMS AND CONDITIONS AND SERVICE LEVEL AGREEMENT to the UC Cloud Voice Service Addendum
UC CLOUD VOICE SERVICE ADDITIONAL TERMS AND CONDITIONS AND SERVICE LEVEL AGREEMENT to the UC Cloud Voice Service Addendum This UC Cloud Voice Service Additional Terms and Conditions and Service Level Agreement
More informationHow To Calculate Service Credits
Telnes, Inc. Service Level Agreement Service Metrics SLA for SDSL and T1 Telnes, Inc. is committed to providing the highest quality of service to our Customers. Our goal is to not only meet our Customer
More informationKiwi Energy NY LLC 144 North 7 th Street #417 Brooklyn, NY 11249 1-877- 208-7636 www.kiwienergy.us
Kiwi Energy NY LLC 144 North 7 th Street #417 Brooklyn, NY 11249 1-877- 208-7636 www.kiwienergy.us Natural Gas / Electricity SALES AGREEMENT Customer Disclosure Statement Page 1 Price: Variable rate per
More informationTime Warner Cable Business Class Ethernet and Dedicated Internet Access Service Level Agreement
Time Warner Cable Business Class Ethernet and Dedicated Internet Access Service Level Agreement This document outlines the Service Level Agreement ( SLA ) for the Ethernet and Dedicated Internet Access
More informationCloud Management Service Agreement. 1.0 Terminology. 2.0 Service Description
This Cloud Management Service Agreement ( Service Agreement ) sets forth the specific terms and conditions under which LightEdge Solutions, Inc. ( LightEdge ) shall supply certain Services to Customer.
More informationService Level Agreement (SLA)
Business Cloud Service Level Agreement (SLA) iinet Limited Level 1 w 502 Hay St w Subiaco w WA w 6008 Phone: 1300 722 545 w Fax: (08) 9214 2208 ABN 48 068 628 937 w ACN 068 628 937 2012 iinet Limited Pty
More informationATTACHMENT G: HOSTING AGREEMENT
ATTACHMENT G: HOSTING AGREEMENT 1. Overview of Schedule 1.1 General. This Schedule provides the terms and conditions on which Vendor will provide the hosting services, support functions and other responsibilities
More informationTerms of Service Annex Colocation
Terms of Service 1. Rackspace 1.1. NE hereby licenses Rackspace to CUSTOMER, and CUSTOMER hereby licenses Rackspace from NE upon and subject to the terms and conditions herein, for the purpose of installing,
More informationTUFIN SOFTWARE NORTH AMERICA, INC. GENERAL TERMS AND CONDITIONS FOR SUPPORT AND MAINTENANCE SERVICES [Last revised: May 11, 2014]
TUFIN SOFTWARE NORTH AMERICA, INC. [Last revised: May 11, 2014] 1 SCOPE OF APPLICATION 1.1 These General Terms and Conditions shall apply to Services with respect to Tufin Technologies software programs
More informationFPUAnet Communications Dark Fiber Link (DFL) Service Agreement For Government Agencies
FPUAnet Communications Dark Fiber Link (DFL) Service Agreement For Government Agencies 1. GENERAL (A) Introduction FPUAnet Communications services are provided by the FPUAnet Communications division of
More informationhong kong//china data center specifications tel: +61 2 9948 8888 fax: +61 2 9948 1111 internet + intellectual property + intelligence
internet + intellectual property + intelligence We thank you for the opportunity to work with you regarding your colocation needs in Hong Kong, China. We can colocate standard rack-mountable servers or
More informationGDS Data Systems, Inc. Terms & Conditions for GDS Network Services (GDS Connect / GDS Insight / GDS Cloud)
GDS Data Systems, Inc. Terms & Conditions for GDS Network Services (GDS Connect / GDS Insight / GDS Cloud) This Agreement establishes the Terms and Conditions that shall govern the sale of Services or
More information1. INTERPRETATIONS AND DEFINITIONS Whenever used in this Agreement, the following terms shall have the meaning set out below:
Support and Maintenance Agreement For all CAE Healthcare Products Introduction to Your Support and Maintenance Services With the purchase of any brand new CAE Healthcare Product, customers are provided,
More informationVALUSOURCE TECHNICAL SUPPORT AGREEMENT
VALUSOURCE TECHNICAL SUPPORT AGREEMENT THIS TECHNICAL SUPPORT AGREEMENT ( Agreement ) is made between ValuSource, LLC ( Company ) and any person ( Client ) who completes the registration process to open
More informationLoad Balancing Service Agreement. 1.0 Terminology. 3.0 Service Options. 2.0 Service Description. 4.0 Service Delivery
This Load Balancing Service Agreement ( Service Agreement ) sets forth the specific terms and conditions under which LightEdge Solutions, Inc. ( LightEdge ) shall supply certain Services to Customer. The
More informationBackup & Storage Service Terms & Conditions
Backup & Storage Service Terms & Conditions Issue Date: 19/10/12 Version: 1.4 Page 1 of 11 Schedule 2 Backup & Storage Service Terms & Conditions 1. Preamble 1.1. These Backup & Storage Service Terms &
More informationColocation Service Level Agreement
Colocation Service Level Agreement (February 2011) 1 Contents 2 Summary... 2 3 Power Summary... 2 4 Access... 2 5 Security... 2 6 Environment... 3 7 Fire Protection... 3 8 Connectivity... 3 9 Monitoring...
More informationSchedule 2i. All the terms indicated above in capital letters are defined below.
1. SERVICE DESCRIPTION Interoute Transit service comprises of the provision and supply of connectivity to the Internet via the Interoute IP Network (from now on the Service ). The Service can be provided
More informationBare Metal Cloud. 1.0 Terminology. 3.0 Service Options. 2.0 Service Description
This Bare Metal Cloud Service Agreement ( Service Agreement ) sets forth the specific terms and conditions under which LightEdge Solutions, Inc. ( LightEdge ) shall supply certain Services to Customer.
More informationSERVICE SCHEDULE FOR MANAGED VIDEO CONFERENCING SERVICES. Article 1 - Definitions
SERVICE SCHEDULE FOR MANAGED VIDEO CONFERENCING SERVICES This Service Schedule dated is subject to, and made a part of, that Master Services Agreement dated (the MSA ) between Glowpoint, Inc. ( Glowpoint
More informationSoftware Support Maintenance Agreement
Software Support Maintenance Agreement Customer: Hardware Model and Serial Number: Date: Term: 805698-002/002 SOFTWARE SUPPORT - MAINTENANCE AGREEMENT, 05/17/06, Page 1 of 6 Software Support and Maintenance
More informationschedule 2f additional terms for internet services
1. SERVICE DESCRIPTION Interoute Internet Services comprises of the provision and supply of connectivity to the Internet via the Interoute IP Network. 2. DEFINITIONS ADSL refers to Asymmetric Digital Subscriber
More informationJanuary 2015. Brennan Voice and Data Pty Ltd. Service Level Agreement
January 2015 Brennan Voice and Data Pty Ltd Service Level Agreement 1. Introduction This document describes the service level commitment to Brennan Voice and Data Clients in relation to the following services
More informationDedicated Server Service Level Agreement
Dedicated Server Service Level Agreement TERMS & CONDITIONS www.tagadab.com INTRODUCTION This Service Level Agreement (SLA) is provided as a supplement to: i. The Order Form ii. The Tagadab Business Terms
More informationSoftware Microsoft SPLA Service Agreement. 1.0 Terminology. 2.0 Service Description. 3.0 Service Options
This Software Microsoft SPLA Service Agreement ( Service Agreement ) sets forth the specific terms and conditions under which LightEdge Solutions, Inc. ( LightEdge ) shall supply certain Services to Customer.
More informationDATED TERMS AND CONDITIONS FOR THE SUPPLY OF SERVICES
DATED TERMS AND CONDITIONS FOR THE SUPPLY OF SERVICES GEM SOLUTIONS LTD 1 ST GEORGES PLACE BATH BA1 3AA TEL: 01225 690069 The customer s attention is particularly drawn to the provisions of clause 6. 1.
More informationShared Hosting Service Agreement. 1.0 Terminology. 3.0 Service Options. 2.0 Service Description. 4.0 Service Delivery
This Shared Hosting Service Agreement ( Service Agreement ) sets forth the specific terms and conditions under which LightEdge Solutions, Inc. ( LightEdge ) shall supply certain Services to Customer. The
More informationImportant Information From Charter Communications
Important Information From Charter Communications GENERAL TERMS AND CONDITIONS APPLICABLE TO CHARTER RETAIL TELECOMMUNICATION SERVICES IN CALIFORNIA Please read this important message carefully. Effective
More informationEASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT SIP TRUNKING SERVICE PRODUCT TERMS
EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT SIP TRUNKING SERVICE PRODUCT TERMS Registered Office at: St James House Oldbury Bracknell RG12 8TH Company No: 03676297 BMI MSA 20140901
More informationGilat Satcom Support Level Agreement ("SLA") This SLA shall apply only to Optical Fiber IP Connectivity Services and describes the support services
Gilat Satcom Support Level Agreement ("SLA") This SLA shall apply only to Optical Fiber IP Connectivity Services and describes the support services provided by the Company (the Support Services ). This
More informationTelnes, Inc. Dba Telnes Broadband Service Level Agreement Service Metrics SLA For T1 (Q Backbone)
Telnes, Inc. Dba Telnes Broadband Service Level Agreement Service Metrics SLA For T1 (Q Backbone) Telnes, Inc. is committed to providing the highest quality of service to our Customers. Our goal is to
More informationVOICE SERVICE SCHEDULE AGREEMENT
OPERATIVE PROVISIONS 1. THE SERVICE 1.1 This Service Schedule is for the supply of fixed line telephony services 1.2 This Service Schedule will apply to the first and any subsequent Service Orders executed
More informationCommunity Anchor Institution Service Level Agreement
Community Anchor Institution Service Level Agreement Date: 3/13/2014 Version: 2.0 Prepared by: DC-Net Table of Contents 1 Service Level Agreement... 3 2 Definitions... 3 3 Service Delivery... 5 3.1 Network
More informationSERVICE TERMS AND CONDITIONS
SERVICE TERMS AND CONDITIONS Last Updated: April 19th, 2016 These Service Terms and Conditions ( Terms ) are a legal agreement between you ( Customer or you ) and Planday, Inc., a Delaware corporation
More informationRules of Conduct and Safety
Rules of Conduct and Safety ETISALAT DATA CENTER RULES - V2.4 Contents Definitions... 2 Introduction... 3 Safety Instructions... 3 Upon entering the Data Center... 3 Privacy Notice / Camera Surveillance...
More informationNEXTERA ENERGY SERVICES DISTRICT OF COLUMBIA, LLC RESIDENTIAL ELECTRICITY SUPPLY AGREEMENT FIXED PRICE PRODUCT
NEXTERA ENERGY SERVICES DISTRICT OF COLUMBIA, LLC RESIDENTIAL ELECTRICITY SUPPLY AGREEMENT FIXED PRICE PRODUCT The following are the Terms of Service for the purchase of residential electricity from NextEra
More information1. Definitions In the Agreement, unless the context requires otherwise, the following words shall have the following meanings:
Trading Services User Terms and Conditions 1. Definitions In the Agreement, unless the context requires otherwise, the following words shall have the following meanings: Access Accredited Software means
More informationADTRAN ProServices Description of Service Offering. ProCare International
ADTRAN ProServices Description of Service Offering ProCare International This Description of Service Offering is provided by ADTRAN, Inc., to describe the support services generally available under ADTRAN
More informationService Level Agreement Dedicated Internet Access
Service Level Agreement Dedicated Internet Access These are the terms and conditions for Finger Lakes Technologies Group s Dedicated Internet Services (the Service ) connection. SERVICE DESCRIPTION Service
More informationHosting Services - Virtual Service Agreement Page 1 of 6
Hosting Services - Virtual Service Agreement Page 1 of 6 This Hosting Services - Virtual Service Agreement ( Service Agreement ) sets forth the specific terms and conditions under which LightEdge Solutions,
More informationSchedule 2f. Schedule 2F Internet Services UK Eng Lang V4.0 120109 page 1 of 10
1. SERVICE DESCRIPTION Interoute Internet Services comprises of the provision and supply of connectivity to the Internet via the Interoute IP Network. 2. DEFINITIONS ADSL refers to Asymmetric Digital Subscriber
More informationSpanning Backup for Google Apps Service Level Agreement
Spanning Backup for Google Apps Service Level Agreement June 6, 2014 This Service Level Agreement ( SLA ) between Spanning Cloud Apps, Inc. ( Spanning ), and the customer ( Customer ) of the Spanning Backup
More informationEntee Global Services General Terms and Conditions
Entee Global Services General Terms and Conditions These General Terms & Conditions and any information relating to the Service provided by Entee Global Services forms the Agreement between Us. By accepting
More informationHosting Services - Virtual Data Center Service Agreement. 1.0 Terminology. 2.0 Service Description. 3.0 Service Options
This Hosting Services Virtual Data Center Service Agreement ( Service Agreement ) sets forth the specific terms and conditions under which LightEdge Solutions, Inc. ( LightEdge ) shall supply certain Services
More informationData Center Solutions
Data Center Solutions One Enterprise One Infrastructure One Partner R Professional Hosting and Domains ICN.Bg data center is a part of the best Bulgarian Neutral Co-location point Telepoint-a Tier 3 N+1
More informationI n t e l l i g e n t N e t w o r k S o l u t i o n s
This NetWolves Service Level Agreement ("SLA") provides detailed Descriptions of Metrics for NetWolves service performance and installation for Business Internet Access Services ( BIA Services ). This
More informationService Level Agreement CMC170615
Thank you for choosing Datanet to provide you with business class connectivity and hosting services. Our goal is to provide these services with care, skill and diligence in accordance with industry best
More informationInternet Dedicated - Managed Service Service Level Agreement ( SLA )
Internet Dedicated - Managed Service Service Level Agreement ( SLA ) 1. Overview This Internet Dedicated - Managed Service SLA is in addition to any SLAs offered for Verizon Internet Dedicated access and
More informationHow To Manage A Power Station
CARESERV TECHNOLOGIES, LLC SERVICE AGREEMENT COLOCATION SERVICES SCHEDULE Version 2014.1 (01.01.2014) This Schedule, together with any Order referencing this Schedule or pursuant to which the services
More informationCustomer Service Guarantee PROVISION REPAIR SERVICE CLAIM
Customer Service Guarantee PROVISION REPAIR SERVICE CLAIM Commitment eircom will provide service within 10 "Working Days"* from the date the order is received by the company where the order is deeded "Standard
More informationMANAGED PBX SERVICE SCHEDULE
MANAGED PBX SERVICE SCHEDULE 1. APPLICABILITY This Service Schedule is applicable only to the COF for the purchase of Managed PBX Services which has been signed by the Customer and Neotel. 2. DEFINITIONS
More informationSample. Rider Clauses to Contract of Sale Purchaser DEED DESCRIPTION DOWN PAYMENT ESCROW
Rider Clauses to Contract of Sale Purchaser DEED DESCRIPTION 1. The deed shall contain a metes and bounds description of the premises being conveyed thereby. The same shall be satisfactory to the title
More informationPROMOTIONAL AGREEMENT TERMS AND CONDITIONS ALABAMA, GEORGIA, KENTUCKY, MISSISSIPPI, SOUTH CAROLINA, NORTH CAROLINA AND TENNESSEE
PROMOTIONAL AGREEMENT TERMS AND CONDITIONS ALABAMA, GEORGIA, KENTUCKY, MISSISSIPPI, SOUTH CAROLINA, NORTH CAROLINA AND TENNESSEE A. Local Agreement Promotional Specific Terms and Conditions Effective May
More informationHosting Services - Dedicated Service Agreement Page 1 of 6
Hosting Services - Dedicated Service Agreement Page 1 of 6 This Hosting Services - Dedicated Service Agreement ( Service Agreement ) sets forth the specific terms and conditions under which LightEdge Solutions,
More informationManaged Colocation Service Definition. SD008 v1.5 Issue Date 20 July 11
Managed Colocation Service Definition SD008 v1.5 Issue Date 20 July 11 10 Service Overview InTechnology offers secure data centre environments for your business critical systems, applications and data
More informationOur Hosting Infrastructure. An introduction to our Platform, Data Centres and Data Security. www.in-tuition.net
Our Hosting Infrastructure An introduction to our Platform, Data Centres and Data Security www.in-tuition.net UK Infrastructure Infrastructure Overview Intuition Networks has provided managed Internet
More informationAnnual Hosting Service Level Agreement
Annual Hosting Service Level Agreement This Agreement (the Agreement ) for AtoM (the Software ) hosting service (the Service ) is entered into between Artefactual Systems Inc. ( Artefactual ) located in
More informationGeneral Term of Services Agreement
PROVIDER INFORMATION TANGRAM CANADA, INC The Exchange Tower 130 King Street West, Suite 1800 Toronto, Ontario M5X 1E3 PHONE: +1 (647) 478-5424 FAX: +1 (866) 685-4804 E-MAIL: sales@tanhost.com General Term
More informationCOMPUTER SERVICES AGREEMENT
COMPUTER SERVICES AGREEMENT This COMPUTER SERVICES AGREEMENT ( "Agreement") is made and entered into effective as of the 1 day of January, 2008 (the Effective Date ), by and between 3T Productions, Inc.,
More informationAppendix A. Call-off Terms and Conditions for the Provision of Services
Appendix A Call-off Terms and Conditions for the Provision of Services Where an Order Form is issued by the Authority that refers to the Framework Agreement, the Contract is made between the Authority
More information"Acceptable Usage Policy" means eircom usage policy as displayed on www.eircom.net, as amended from time to time;
Promotion (1) Customers may avail of eircom esecurity without charge for a period of 3 months (2) This offer is available to eircom broadband Customers only (3) The Agreement shall be deemed to have commenced
More informationEASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT HOSTED IP TELEPHONY SERVICE PRODUCT TERMS
EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT HOSTED IP TELEPHONY SERVICE PRODUCT TERMS Registered Office at: St James House Oldbury Bracknell RG12 8TH Company No: 03676297 BMI MSA
More informationCOMCAST ENTERPRISE SERVICES PRODUCT- SPECIFIC ATTACHMENT ETHERNET DEDICATED INTERNET SERVICES
COMCAST ENTERPRISE SERVICES PRODUCT- SPECIFIC ATTACHMENT ETHERNET DEDICATED INTERNET SERVICES ATTACHMENT IDENTIFIER: Ethernet Dedicated Internet, Version 1.4 The following additional terms and conditions
More informationschedule 2L Additional terms for Virtual Voice Network services
1. SERVICE DESCRIPTION The Interoute Virtual Voice Network (VVN) Service provides the Customer with a dedicated number of Ports leased on the Interoute Voice Soft Switching platform. 2. DEFINITIONS Additional
More informationSERVICE LEVEL AGREEMENT (SLA)
SERVICE LEVEL AGREEMENT (SLA) This agreement covers the provision and support of the Managed Networking Services and details the service targets and obligations set and maintained by One...Solutions. Further,
More informationRevShield Service Level Agreement
RevShield Service Level Agreement 1. General. Under this Service Agreement Stonehenge Properties, Ltd. dba Revcord ( Revcord ) Revcord will repair or replace, at Revcord s option, products that have failed.
More informationMaster Service Agreement
This Master Services Agreement ( MSA ) is entered into by Rack Alley Inc., a Wyoming corporation, and its affiliates ( Company ), and the below-signed customer ( Customer ) on the date Customer signs the
More informationTHE UNIVERSITY OF UTAH INDEPENDENT CONTRACTOR SERVICES AGREEMENT INSTRUCTIONS
THE UNIVERSITY OF UTAH INDEPENDENT CONTRACTOR SERVICES AGREEMENT INSTRUCTIONS Contracting for Independent Contractor services with the University of Utah may require completion of the following: Employee/Independent
More informationORDINANCE NO. 08-129
ORDINANCE NO. 08-129 AN ORDINANCE REPEALING AND REORDAINING PART 4 (ALARM LICENSES AND REGISTRATION) OF ARTICLE 3 (SALES OF GOODS AND SERVICES) OF CHAPTER 2 (BUSINESS LICENSES, LIQUOR REGULATION AND TAXATION),
More informationMarkley Cloud Services Hosting Agreement
Cloud Services Hosting Agreement Markley PLEASE READ CAREFULLY - THIS IS A BINDING AGREEMENT. THIS MCS CLOUD PLAN HOSTING AGREEMENT ( AGREEMENT ) IS A BINDING AGREEMENT BETWEEN ONE SUMMER COLOCATION LLC,
More informationConditions means the standard terms and conditions set out in this document;
October 2014 Conditions of Supply for Electricity SME Business Customers These are our terms and conditions which are applicable to Commercial Customers with tariffs in Duos Group DG1, DG2, DG 5 or DG
More informationRemote Access Service Broadband Service Agreement. 1.0 Terminology. 3.0 Service Options. 2.0 Service Description. 4.
This Remote Access Service Service Agreement ( Service Agreement ) sets forth the specific terms and conditions under which LightEdge Solutions, Inc. ( LightEdge ) shall supply certain Services to Customer.
More informationANZ Credit Cards Promotion Terms and Conditions (1 November 2015-29 February 2016)
ANZ Credit Cards Promotion Terms and Conditions (1 November 2015-29 February 2016) 1. The ANZ Credit Cards Promotion (the Credit Cards Promotion ) is open to new-to-bank customers who apply for the ANZ
More informationAccess - Point-to-Point VPN Tunnel Service Agreement. 1.0 Terminology. 3.0 Service Options. 4.0 Service Delivery. 2.0 Service Description
This Access - Point-to-Point VPN Tunnel Service Agreement ( Service Agreement ) sets forth the specific terms and conditions under which LightEdge Solutions, Inc. ( LightEdge ) shall supply certain Services
More information1. Software Support Services.
This Agreement for Software Support Services (the "Agreement") is entered into between Premium Internet LLC, with offices at 1209 Naperville Drive, Romeoville Illinois and the customer (the "Customer")
More informationPURCHASE ORDER TERMS AND CONDITIONS
PURCHASE ORDER TERMS AND CONDITIONS 1. DEFINITIONS: In these Terms and Conditions and all documents related to the Purchase Order: Purchaser means the entity issuing the Purchase Order as identified on
More informationCENTRAL OFFICE COLOCATION SERVICES SCHEDULE
CENTRAL OFFICE COLOCATION SERVICES SCHEDULE In addition to the general terms and conditions contained in the Service Agreement between PAETEC and Customer (the Agreement ), of which this Colocation Schedule
More information