A TCO comparison of: Physical PCs. and. Cloud Hosted Desktops/Daas (Desktops as a Service)

Transcription

1 A TCO comparison of: Physical PCs and Cloud Hosted Desktops/Daas (Desktops as a Service) Registered Office: 60 Brimmers Hill, Widmer End, High Wycombe, Buckinghamshire, HP15 6NP My Office in the Cloud is a service provided by Torix Managed Services Ltd. Tel:

2 Table of Contents TABLE OF CONTENTS... 1 INTRODUCTION... 3 EXECUTIVE SUMMARY... 3 DESKTOP COMPUTING IS READY FOR CHANGE... 4 The increasing need for mobile access:... 4 Migration to Windows Bring your own devices (BYOD)... 5 Thin Clients... 5 Smaller IT budgets... 5 The need to be secure... 6 Business continuity... 6 SOLUTIONS FOR COMPARISON... 6 Physical PCs... 7 Cloud-Hosted Desktops (DaaS/HVDI)... 7 KEY COST FINDINGS... 7 Annual Costs PCs... 8 Management and Support Direct Cost... 8 Endpoint Direct Cost... 8 Software Direct Cost... 8 Power Consumption Direct Cost... 9 Lost Productivity End User Cost... 9 Annual Costs DaaS... 9 DaaS... 9 Endpoint Direct Cost... 9 Power Consumption Lost Productivity End User Cost DESKTOP SOLUTIONS - TCO CATEGORIES Endpoint Management and Support IT Operations: PC IT Operations: DaaS OTHER CONSIDERATIONS...13 Slow, unresponsive or aging physical desktop PCs...13 TMS Page 1

3 The hidden end user costs Healthy desktops Sweating your assets, a false economy?...15 But it doesn t have to be this way...15 CONCLUSION...15 MY OFFICE IN THE CLOUD REFERENCES TMS Page 2

4 Introduction Why are centralised IT models so successful? For some years now, the way in which both private and public organisations provision their IT applications has been steadily undergoing a major change. They are replacing their client/server networks based on workstations (fat clients) with centralised infrastructures featuring thin and zero clients. The reason for this move is that by doing so they can save up to 50 % of the total cost of ownership (TCO) of their systems. Additional reasons in favour of such a migration are greater data security, higher system availability and business continuity. Reasons for a centralised IT model: Reduction of workstation support Reduction overall of IT costs Increased security Achieving compliance Business continuity built in Increased availability of applications Increased flexibility of the IT infrastructure (faster and cheaper rollout and refresh of hardware and software) Increased scalability Green credentials (lower energy consumption and e-waste) Executive Summary TCO analysis is a very contentious area and it is not possible to cover every aspect for every organisation. We use industry averages for pricing, when applicable. We also reference industry published reports and analysis from the likes of Gartner and IDC. This is a framework for a TCO and thus as an organisation you may need to input your own figures. Physical desktop infrastructure no longer makes sense for private and government organisations. They are expensive, insecure and require high maintenance. They also cannot support the changing business IT models. The upsurge of Windows 7 migration plans, growing mobile and virtual workforces, growing usage of mobile devices and tight IT budgets all lead to a re-evaluation of desktop strategies. By moving desktops to the cloud to become virtual instead of the traditional physical PC based infrastructure, companies can release the benefits of virtual desktops, increased data security, scalability, flexibility, central management, simplified deployments, huge reduction in capital costs and management issues. This white paper will compare the total cost of ownership (TCO) of physical PCs and cloud hosted desktops, often known as Desktops as a Service (DaaS). For the purpose of this document we will refer to them as either DaaS or cloud hosted desktops. Cloud hosted desktops have many benefits other than just the TCO aspect as many organisations want the convenience of outsourcing this element of their IT infrastructure, allowing them to concentrate on more strategic IT work. TMS Page 3

5 Desktop computing is ready for change Desktop computing has become a real hindrance for IT departments. They are essential for serving applications and services to end users; IT departments are often blighted by the large amount of time and complexity involved in managing and securing physical PCs. As the end users become more and more au-fait with technology they become frustrated because their computers lack the flexibility and capabilities that they have come to expect. These problems have been around for years but only recently the tipping point for change has come. The need for change has been driven by: The huge upsurges of mobile devices The popularity of bring-your-own device (BYOD) The pressures to migrate to Windows 7 The quest for security Smaller IT budgets Sweating IT assets Utilisation of thin clients Environmental concerns Business continuity All of these have driven the need for a change in the way we approach desktop computing and can all be addressed with hosted desktop computing. The increasing need for mobile access: IDC states the following The worldwide mobile worker population is set to increase from million in 2008, accounting for 29% of the worldwide workforce, to 1.19 billion in 2013, accounting for34.9% of the workforce 1 Mobile workers will be accessing business applications and services from a variety of devices, including, notepads, ipads, tablets, and smartphones. Companies will need a way to enable access anywhere, anytime. Migration to Windows 7 Microsoft is dropping support for Windows XP and so companies are or will be looking at a Windows 7 refresh. IDC says nearly 90 % of businesses plan to move forward with Windows 7 by mid The problems however are that many older PCs are not equipped to run Windows 7 which means that businesses need to purchase new computers in order to migrate to windows 7 or adapt them to run as a thin client, thereby sweating the asset s life span beyond the industry standard of a 3 year refresh cycle. Gartner estimates that many businesses will end up replacing about 25 % of their PCs before the end of their lifecycle to accommodate Windows 7 migrations. 2 Organisations TMS Page 4

6 that decide to upgrade existing computers instead of replacing them won t save much money because of the new parts and labour needed for memory, hard disks and/or video adapters. Bring your own devices (BYOD) Ignoring the expansion of employee-owned devices such as ipads, iphones and Android Devices within the enterprise is a big gamble. The reality is that more employees than ever before are bringing their mobile devices to work. The problem is managing the security and risk challenges of personal devices in the workplace. With cloud hosted desktops these security issues are removed as the desktop is not physically attached to the device and not device dependent. This allows you to implement BYOD without security concerns. Thin Clients Thin client and cloud hosted desktops go hand in hand. Depending upon the goals of the company thin clients can be used either to replace existing hardware physically or software versions can be used to repurpose old computers ( sweating the asset ). This can bring 2-3 years of life to a computer that otherwise would be due for refresh. However what speaks in favour of investment in thin client hardware is their long service life of 6-8 years. They also bring green benefits - huge power savings can be seen. A typical thin client uses 10% of the power of a PC. According to a study by Gartner [TCO Comparison of PCs with Server-Based Computing, June 2006 G ] thin client TCO annual savings have been measured as high as: 79% less downtime cost per user 16% capital cost savings 34% less in maintenance 19% less to operate 48% overall lower total cost Smaller IT budgets For most IT organisations, infrastructure costs are still consuming too much of the IT budget. In fact, the average company spends 61% of their budget on day to day operations and 25% on progressive migrations and upgrades, leaving little of the budget, less than 14%, for innovation. 3 One of the ways to reduce keeping the lights on costs is through hosted cloud desktops which can be allocated based upon business demands. This can help to consolidate assets, improve utilisation and make the business more resilient and agile. PCs consume 7-10% of IT budgets, yet provide no competitive advantage. With continued economic volatility, businesses are keeping a closer rein on IT expenditures. PC refreshments and Windows 7 upgrades are not always feasible and the cost of supporting an increasingly dispersed user base needs to be reduced. User devices such as desktop PCs and laptops are assets that must be purchased, maintained, depreciated and ultimately retired, leading to costs over their lifetime that can be far greater than the original purchase price. TMS Page 5

7 The need to be secure Running virtual desktops on a server in a secure data centre is a better answer to security than having physical PC s on desks and worlds apart when it comes to mobile laptop users who take data with them. With cloud hosted desktops it is relatively easy to lock them down so they don t map local drives, access to USB devices can be restricted and cut and paste can be eliminated. This would make sure that data remains where the organisation wants it, on the cloud hosted desktops in the data centre. Preventing access from untrusted devices to company data is difficult for most organisations but this is no longer an issue when using hosted cloud computing as the untrusted device will remain outside the company network even while it is controlling the companies cloud hosted desktop. This eradicates worries about virus infection or device theft as the hosted desktop is completely detached from the device controlling it. Data is totally secure from laptop theft or loss, endpoint viruses and the cloud hosted desktop always remains inside a controlled environment. Business continuity A simple disaster recovery model: in the event of a device failure you can simply use another. If an office disaster strikes, you can simply work from another location. All that is needed to work with cloud hosted desktop is an internet connection and a connected device. Solutions for Comparison The goal of this paper is to evaluate and compare several different desktop solutions on a per desktop cost basis. The categories for comparison are PCs and DaaS. Benefit PCs DaaS Fully customisable Windows client environment Centralised desktop management Portable data security Simplified problem resolution and system recovery Simple desktop deployment No upfront CAPEX Pay as you go Return On Investment weeks rather than years Benefit of carrier-class connectivity and scale Maximise geographic coverage Minimal complexity and risk Business Continuity and Disaster Recovery as standard TMS Page 6

8 Physical PCs This is the traditional way organisations deploy and use desktops. Each user or desk had a physical PC running a locally installed operating system and applications. They could be in the format of a notebook, workstation, netbook etc. Cloud-Hosted Desktops (DaaS/HVDI) When using a cloud-hosted desktop, the desktops and backend infrastructure are run as a service in the cloud. The cloud hosted desktops are readily available in a persistent and customisable format from any location and across multiple devices. The desktop is detached from the physical device it is running on. Key Cost Findings This table summarises cost by model of one extreme to another, a completely unmanaged physical PC desktop and a well-managed DaaS desktop. Annual Cost Summary 2,500 2,000 Power Consumption 1,500 1, PCs (Unmanged) Cloud Hosted Software Lost Productivity Endpoint Mangement & Support DaaS 2044 Desktop (Well Managed) 1041 All costs are based upon data from Gartner 4 & 5 unless otherwise stated. The data Gartner provide is broken down into two main categories: direct costs and end user costs. There are several significant findings when comparing cloud hosted desktops TMS Page 7

9 and physical PC s: Cloud hosted desktops can deliver considerable cost savings of up to 50% in some cases. The ability to reduce end point costs, or simply extend the lifecycle of an existing PC can deliver significant savings. The DaaS model provides a drastic reduction in lost productivity due to downtime and system maintenance. All management and support of the DaaS model is inclusive thus removing unpredictable management and support costs in a physical PC environment. The green factor a reduction in power, cooling and disposals. All OS, management and security software is inclusive of the DaaS model reducing the software management burden and overall software costs. Annual Costs PCs Management and Support Direct Cost An annual representation of the total cost for all support and management of a physical PC in an unmanaged environment and where the physical PC has a life span of 4 years: Annual cost 335 Endpoint Direct Cost Hardware: Corporate PC with a 4 year life span Hardware Maintenance: 4 years Annual cost 175 Software Direct Cost Software to offer a comparable environment as a cloud hosted desktop from My Office in the Cloud would need to include a Windows Operating system (Windows 7 with SA), an anti-virus client and an agent to allow desktop daily backups. This data is based on industry pricing. Annual cost 78 TMS Page 8

10 Power Consumption Direct Cost Power consumption data is averaged data which has been taken from industry studies and numerous recognised manufacturers of thin clients and PCs where the PC or thin client is being used in a normal business manner. The hours in ON mode of 2080 hours is based on a 40 hour week over a year. This therefore does not account for any PCs left on for 24 hours. The rate for electricity per kwh is based on an average across utility suppliers. Assumptions: Time in On mode per year: 2080 hours Time in Off mode per year: 6736 hours Desktop computer: 150 watts (On) Price per kwh = 0.18p Annual Power Consumption: 2080 x 150 = /1000 = 312 kwh x 0.18 = 56 Lost Productivity End User Cost Gartner attribute lost productivity incurred by users to downtime and fixing. This is a contentious area in terms of being able to quantify a cost. But we are confident in saying that the lost productivity in an unmanaged PC environment will considerably higher than in a well-managed DaaS model. Desktops from My Office in the Cloud will deliver savings here as the desktop is now tied to an SLA with % availability. Annual Cost 1400 TOTAL ANNUAL RUNNING COST FOR AN UNMANNGED PC = 2044 Annual Costs DaaS DaaS Annual cost for a single instance of a cloud hosted desktop from My Office in the Cloud for a task worker (Windows 7, 1 CPU core, 2 GB RAM, 10 GB local storage) which Includes all management and support, anti-virus and daily backup and with a 99.99% service availability SLA. Annual cost 588 Endpoint Direct Cost Annual cost for a standard mid-range thin client which includes an operating system with a 6 year life cycle based on current industry pricing. Annual cost 27 TMS Page 9

11 Power Consumption Power consumption data is averaged data which has been taken from industry studies and numerous recognised manufacturers of thin clients and PCs where the PC or thin client is being used in normal business manner. The hours in ON mode of 2080 hours is based on a 40 hour week over a year. This therefore does not account for any PCs left on for 24 hours. The rate for electricity per kwh is based on an average across utility suppliers. Assumptions: Time in On mode per year: 2080 hours Time in Off mode per year: 6736 hours Thin client: 12watts (On) Price per kwh = 0.18p Annual Power Consumption: 2080 x 12 = 24960/1000 = kwh x 0.18 = 4.50 Lost Productivity End User Cost Gartner attribute lost productivity incurred by users to downtime and fixing. We have used the data attributed to a dedicated image implementation in a well-managed environment. Desktops from My Office in the Cloud will deliver savings here as the desktop is now tied to an SLA with % availability. Annual cost 421 TOTAL ANNUAL RUNNING COST FOR A WELL MANAGED DaaS = 1041 Desktop Solutions - TCO Categories There are several items that define the cost of each solution, a physical PC or a cloud hosted desktop. The following is a breakdown of the key categories by solution with TCO analysis. Endpoint The first hardware cost is the end point device; this is the device the end user uses to access their desktop. For standard PCs there is a single choice: replace a PC as part of a PC refresh cycle. With DaaS there is flexibility in when and how you commission you desktops. TMS Page 10

12 Employee/BYOD - 0 Annual Costs Repurposed - Thin Clent - 27 PC Annual Costs PC: This is a standard average corporate desktop PC with a 4 year life span with hardware maintenance of 175. Employee/ BOYD (Bring Your Own device): Repurposed PC: Since the desktop image can now be delivered through a web browser, there may be scenarios where there is no need to deliver a physical asset to end users. They can utilise their own devices, which is known as BYOD. Annual Cost: 0 Organisations can significantly extend the life cycle of their aging PCs and sweat the assets by utilising the PC as a terminal and no longer running the desktop OS locally. Software can also be used to turn the device into a thin client, increasing the life span of the PC by possibly 3 more years. This will help to reduce the end point costs even further. This is a very attractive model for organisations that need to move off existing hardware but do not want the cost or headache of purchasing new thin clients and PCs. Windows 7 is driving many PC refresh requirements. Annual Costs: 10 per year Thin Clients: Thin clients are an alternative to physical PCs and hold many benefits such as significantly reduced power consumption, a longer lifecycle of about 6 years, easier management as a near stateless device and less likelihood of hardware failure. Annual Cost: 27 TMS Page 11

13 Management and Support Management and cloud hosted desktop support costs are a large portion of the cost for physical desktops. This is an area where virtual desktops deliver significant savings since the desktops would be centralised and can be more efficiently controlled on mass rather than in a desktop by desktop fashion. Once the desktop is running virtually in a data centre it becomes easy to rebuild, reset, and troubleshoot remotely. According to Gartner s research, a physical desktop PC costs 335 per PC per year to manage and support resulting in a total of 1340 over the typical 4 year PC lifecycle. This represents roughly a 2:1 ratio of IT operations to asset acquisition costs. The key categories under management and support include the following areas: in the case of a cloud hosted desktop from My Office in the Cloud all management and support is in included in the monthly desktop cost and is captured as a single cost below which is shown below DaaS Management & Support Desktop Management Security Tier 1. 2 & 3 Support 50 0 PC DaaS - 48 Annual Management and Support Costs by Solution per Desktop IT Operations: PC Tier One, Two and Three Support Associated with supporting and managing the physical device and operating system in front of the end user, with desktops from My Office in the Cloud this cost significantly decreases, as the end point device is acting as a dumb terminal such as a thin client, repurposed PC or a 3rd party device. The user state is also no longer associated with the physical device in front of the user; the desktop is not in any way TMS Page 12

14 attached to the physical hardware the end user will be accessing their desktop through. Annual Costs per desktop: 215 Security Associated cost of securing and managing a secure desktop environment, this cost is evidently reduced by DaaS as the desktop and the data never leave the data centre and can be managed centrally. Annual Costs per desktop: 47 Desktop Management This is a broad category that includes desktop engineering, image engineering, OS patching, maintaining and updating desktop related infrastructure. Annual Costs per desktop: 73 IT Operations: DaaS DaaS Management and Support This is the apportioned annual support cost associated with a cloud hosted desktop from My Office in the Cloud. Annual Costs per desktop: 48 Other Considerations We have shown the TCO reduction for a cloud hosted desktop solution versus a traditional physical PC which includes quantifiable figures such as endpoint costs, DaaS costs, management and support costs etc. We have included hidden costs such as lost productivity within this white paper but these costs are very hard to identify and quantify and so a more detailed breakdown is required as follows. Slow, unresponsive or aging physical desktop PCs The reality is that problems with slow, unresponsive or aging desktop PCs or laptops waste as much, if not more, time than social networks or general web browsing ever will. According to a recent Harris poll on behalf of Intel 6 2 eight out of ten US adults get frustrated waiting for their technology to load, while the average computer user spends about 13 minutes every day just waiting for their technology to catch up to them, which equates to up to 3 lost days a year. Add to that Gartner s findings that users can spend up to 30 minutes each and every day just waiting for their PCs to load or reboot 7 and a clear picture begins to emerge. In fact users could be spending up to an hour every day just waiting for their slow and unresponsive desktop or laptop computer to do something useful. And these concerns are not without merit. According to Gartner, the average unplanned downtime on mission critical applications has increased by 56% from 8.1 to TMS Page 13

15 12.6 hours per month. In large organisations (with more than 2,500 users) the average down time has increased by 69% from 8.7 to 14.7 hours per month. 8 So we can gauge how much time users spend waiting but can we gauge how much money all this waiting around is actually costing your organisation? The hidden end user costs There have been many reports on the cost of business downtime due to major computer or network failures but what about the cost of the daily downtime experienced by most users as they wait for their laptops or desktops to process a simple task, load an application or reboot after a crash. Data is available and the data we have used is all worst case scenario, where we are looking at physical PCs in a completely unmanaged environment ie no control over patching, group policy, etc. Based on figures from Gartner, end user costs for an unmanaged PC through lost productivity which includes fixing and downtime for repair and maintenance can be as high as 1400 per PC annually. 9 Every PC can be costing your organisation 1400 to maintain and repair. So if you have 500 PCs, that s 700,000 spent annually. Assuming that the life cycle is an average four years, maintaining and repairing 500 machines could be costing 2.8m. In an organisation with just 500 badly managed PCs there is an avoidable loss of 700,000 every year in productivity. These costs can be avoided simply by utilising a cloud hosted desktop which will give users access to stable, patched and usable machines 99.99% of the time. Healthy desktops All computers slow down over time, no matter how carefully they re used. What started out as a fast and new PC has more than likely over time become slow and unresponsive, especially if it s over a few years old. Slow performance not only results in reduced productivity but also unnecessary frustration. In this scenario a desktop that is always healthy, always patched and always available when needed by end users would be priceless. With a desktop from My Office in the Cloud this is possible. All desktops from My Office in the Cloud are fully managed and patched, are always healthy and carry a 99.99% availability SLA. Our desktops do not slow down over time. They are constantly being backed up so we can always roll them back should a problem arise. Our desktops are persistent, allowing the user to personalise. By all but eliminating downtime, desktops from My Office in the Cloud ensure that users remain consistently productive because they always have access to a healthy desktop. A healthy desktop improves the overall computing experience for both users and administrators by ensuring the performance and stability of desktops and also reduces costs. TMS Page 14

16 Sweating your assets, a false economy? For better or worse, companies are keeping their desktops and laptops around for longer. This can be due to IT budgets and more reliable and powerful hardware. Most companies don t always replace desktops every three years - some wait as long as five years. Is this a good idea or not? Most organisations are looking to extend the life span of their current desktop and laptop estate in order to reduce Capex. Many believe that if a system is still running, there is no need to replace it. Any Capex saved now can be invested in more strategic or, as the case may be with many organisations, not spent in case of further economic troubles. Gartner also say current PC hardware performance is adequate to handle the OS and software demands in most organisations and it is possible in some cases to extend desktop hardware life spans and thus put off investment. Gartner also recommends that organisations should consider extending the life of desktop PCs to five years. 10 But what about the other costs associated with extending the life of desktops and laptops? Gartner make the point that the obvious trade-off is a higher total cost of ownership (TCO) because older hardware is more prone to failure, can become unstable and offers poor performance. As desktops and laptops get older maintenance, management and support costs increase as a direct result. The longer an estate of hardware is maintained the higher the chance of reduced performance and downtime. 11 But it doesn t have to be this way You can have the best of both worlds with My office in the Cloud. You can sweat old PCs by repurposing them as thin clients using software such as IGEL and extending their life span by an additional 2-3 years. Then by utilising a cloud hosted desktop from My Office in the Cloud you have a fully functional high performance desktop running on older hardware from your existing estate. Conclusion The desktop market is ready for a change. Windows 7 migrations, new flexible business models, the need to reduce desktop TCO, and demand for mobile device support are driving organisations to re-evaluate their desktop strategy. All of these challenges can be met by My Office in the Cloud s DaaS offering. It can eliminate many barriers to adoption, delivering a complete desktop from the Cloud, providing all the benefits inherent with a DaaS solution without any of the hassles of a physical desktop PC environment. Organisations can eliminate the cost and complexity of deploying and managing desktops, while enabling the flexibility that users require. My Office in the Cloud desktops require no infrastructure investment and, by transforming physical desktops from the CAPEX outlay inherent in with PC upgrades and refreshes, businesses benefit from a predictable, easy to budget OPEX-based desktop environment. TMS Page 15

17 My Office in the Cloud By working with the industry-leading cloud providers we can offer industry-proven DaaS solutions. We are able to offer an unbiased approach by utilising solutions from numerous industry-leading providers. We will act as your Cloud Services broker (CSB) and make sure the solution implemented is the right one for you organisation. My Office in the Cloud is a service delivered by Torix Managed Services. For some organisations moving everything directly across to a DaaS solution makes a lot of sense. But for the majority of the organisations that we work with a more considered approach is much better. Our experience of delivering cloud services, combined with our heritage in designing and maintaining traditional client/server systems gives us an unusual advantage. It means that we can advise customers on: which systems would be best placed in the Cloud and which wouldn t when to move those systems into the Cloud and at what pace how to maintain a seamless integration between cloud-based systems and those left in their current client/server deployment how to manage data security and integrity in a mixed cloud and client/server environment how to protect business continuity across the risks inherent with each deployment type To put it simply we are the experts in helping you take advantage of the best of both worlds. Cloud virtualisation technology for desktop systems has long held the promise of simplified desktop deployment, centralised management, and improved data security. However, for many businesses the fulfilment of this promise has been out of reach due to complex technology, financial and organisational barriers to starting and scaling an internal virtual desktop infrastructure deployment. In contrast, cloud-based desktops are offered on a pay-as-you-go, subscription service basis with no capital investment. Cloud hosted desktops can be deployed in a matter of hours, not months, with substantially reduced complexity and risk. Desktops as a Service leverages carrierclass scale and geographic coverage that is not available to most organisations. The My Office in the Cloud Services provides organisations with a virtual desktop that is accessible from any device, anywhere. It can be supplied in various guises that can be configured to meet end users performance requirements, with variables including OS, RAM, CPU and local disk space and shared disk space. With just few steps required to provision a My Office in the Cloud desktop, your cloud hosted desktops infrastructure can be up and running in days. Affordable: starting at around 1 a day and with no infrastructure investment, organisations only pay for what they need and only when they need it. This is a predictable cost for IT budgeting TMS Page 16

18 Straight forward deployment and management: managing virtual desktops is simplified through a single, web-based, intuitive interface. Desktops look and act as part of the current corporate IT environment, even though they are running at a secure remote data centre. Access and policy management for the desktops is based around Active Directory. Businesses can quickly add, remove, restore or modify desktops as needed from any location with a browser. Try before you buy: as no infrastructure is required we can give you instant access to trial desktops, help you undergo a proof of concept or to run an initial pilot. Always on: users can stop working in one location or on one device and pick up where they left off in another location or on another device in a seamless fashion. Multi device access: access to My Office in the Cloud desktops can be from any computer with a browser, from an ipad, Android-based tablets and smartphones. Desktop Specification flexibility: My Office in the Cloud desktops can be set up for different user models quickly and easily. Options: CPU, Memory, Local Disk Space, shared storage, application software and backup. The way organisations buy and manage desktops is changing; the shift is away from traditional CAPEX to an OPEX model. Desktops as a Service (DaaS) is the easiest and most affordable way to deploy cloud hosted virtual desktops. There are several providers out there who can now offer a proven DaaS solution, but it is not a one fit all solution! Let us help guide and implement the correct DaaS solution for your organisation. For more information about My Office in the Cloud, please visit TMS Page 17

19 References 1 ny_for_the_new_mobile_workforce.pdf IDC Market Analysis Report, Worldwide Mobile Worker Population Forecast, by Stephen D Drake, Justin Jaffe, and Raymond Boggs (Doc # ). 2 Prepare for your Windows 7 Migration Crunch ID GO Alinean ValueBase database of 20,000 company IT spending, June Total Cost of Ownership Comparison of PCs With Hosted Virtual Desktops 4 August 2008 Gartner ID:G Total Cost of Ownership Comparison of PCs With Hosted Virtual Desktops, 2011 Update 14 December 2011 Gartner ID:G Find and Fix the Issues That Are Slowing Your Boot Process 17 September 2009 Gartner ID: G Gartner CEO and Senior Business Executive Survey, 2010: Perceptions of IT and Tactical Fixes 26 Mach 2010 Gartner ID:G See reference 5 above 10 Cost Optimization: Re-evaluating Your PC Hardware Replacement Strategies 27March 2009 Gartner ID:G Cost Optimization: Re-evaluating Your PC Hardware Replacement Strategies 27March 2009 Gartner ID:G TMS Page 18