La platforme RIM au dela de l Comment developper, integrer et deployer des applications

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1 La platforme RIM au dela de l Comment developper, integrer et deployer des applications Gert Vanhaeght Technical Account Manager Vodafone Business Unit Benelux region Research in Motion Research In Motion Qui sommes nous? Société Canadiène, crée en 1984 Premier développeur de solutions sans fil en Amérique du nord en 1988 Le premier terminal sans fil commercialisé en 1997 Lancement de l offre BlackBerry en 1999 pour l Amérique et en 2001 en Europe Plus de abonnés au service BlackBerry Plus de BlackBerry Enterprise Servers intallés Une base installée qui a doublé au cours des dernières années De nombreux nouveaux opérateurs commercialisent BlackBerry 1

2 Platforme BlackBerry Utilisation pour et PIM.Et plus que cela: Une platforme d applications Corporate .NET Corporate Application Servers 2G Networks Mobitex DataTAC J2EE Corporate Application Servers 2.5G Networks GSM/GPRS iden CDMA XRTT XML / SOAP HTTP(S) 3G Networks BlackBerryEnterprise Server avec le Mobile Data System Domino Corporate Application Servers Corporate Systems (ERP, CRM, Databases, File Systems etc.) Web Servers (IIS, Apache-Tomcat) 2

3 Comment cela fonctionne Mobile Data System, component du Blackberry Enterprise Server, permet l acces a plus que l Internet, Intranet, Applications en interne. HTTP(s), WDSL, SOAP, XML, WML Applications: Considerations MDS Web Services Mobilization Flexibility Rich Java J2ME Client HTML Browser Ease of Development 3

4 BlackBerry et Applications: Quel possibilites? Messaging & Collaboration Database Access SCM Business Intelligence Accuracy Productivity Workflow & Approval GAL Access CRM Corporate Intranet Document Management Business Continuity Network & Systems Management Time & Expenses Instant Messaging Content Responsiveness ERP Sales Force Automation Field Service (SFA) Automation (FSA) Cost Efficiency Industry Vertical Applications Plus de 200 partenaires RIM en applications Corporate IT Environments CRM: SFA / FSA Application Mobility Middleware Network & Systems Management Messaging & Collaboration Business Intelligence Industry- Specific Applications 4

5 Exemples: Gestion de services Target Users: Inspectors, Field Force, IT, Help Desk Problem: Access to trouble tickets, checklists & jobs when mobile - Manage Help Desk & Customer Support trouble tickets from BlackBerry - Dispatch work orders to field force - Manage complete workflow: Update status & details, View status & history - Inspectors: port paper forms to BlackBerry - Field Force: Improve data accuracy & workflow efficiency; Employee satisfaction - IT & Help Desk: Improve productivity Exemples: Gestion de serveur et reseaux Target Users: IT Administrators Problem: Remote access to intranet servers timeliness & costs - Remotely access intranet-based Windows & Unix servers - Perform user management; View Event Logs, Services, Statistics, etc. - Secure Telnet/SSH Sessions; Reboot - Improve IT response & recovery time; Decrease server & application downtime - Reduce Remote Access (RAS) costs; Improve lifestyle & employee satisfaction 5

6 Exemples: formulaires electroniques Target Users:Field Force, Anyone that fills out a form while mobile! Business Problem: Submitting form-based information at time of data collection - Create & publish custom data collection forms to BlackBerry handhelds - Enter data on handheld & submit immediately from the field - Works when in or out of coverage - Improve data accuracy, timeliness & workflow efficiency - Replace need for paper forms Exemples: Imprimer en route Target Users: SME business with field staff in need of hard copy document Business Problem: on the road printing and faxing of documents View, Fax and Print menus integrated in RIM menu system - Always possible to convert attachment into hard copy - Interesting for legal to be signed documents Possible to select attachments for view, fax or print Possible to select URL for view, fax or print Fax options like page range and number of copies Possible to select fax numbers out of the RIM Address Book Printer Search Option 6

7 Exemples: Acces CRM Target Users: Sales and service teams Problem: Access to Customer Account Information A wireless interface into customer relationship management system Provides real time access to customer data, purchase history, Extensive Query features Push out leads and inquiries in real time Increases responsiveness to customer s needs Access to timely and relevant data Increases access to CRM by 5X Reduces sales cycle Exemples: infos Euronext, Nasdaq Target Users: Financial advisors on the road Problem: Up to date stock info - Extension of Bloomberg Anywhere users towards BlackBerry - Permanent Connection to different markets - Safe Desktop application extension - Real time currency exchange rates - Real time stock trading - Managing portfolio - BES, MDS connection towards Bloomberg 7

8 Exemples: Documents Office Target Users:need of editing files and browsing files Problem: modifying an attachment on the road - ecell: Excel (xls file) editor en generator - eword: Word (doc file) editor en generator - Extension to attachment viewing - espell: Spell checker for BlackBerry. - efile: access to documenten on internal LAN, as well as filing documents from BlackBerry Merci 8