optimal software for optimal healthcare

Transcription

1 optimal software for optimal healthcare

2 ECEPTIONIST IS A web-based platform that organizations can use to manage the healthcare delivery process across departments, sites, time zones, communities and countries A platform that allows medical professionals to seamlessly and securely access and manage their healthcare processes in real time 24 x 7 through the Internet via Microsoft Internet Explorer

3 FAMILY OF PRODUCTS Telehealth Manager Triage (Referral) Manager Schedule Manager Wait List Manager

4 ADMINISTRATIVE TOOLS Customize business process by service Put structure around management and delivery of services Examples -Forms/Workflows (Intelligent & Smart) - Letter Templates - Care Pathways - Reports - Site Access/Primary Site Access permissions

5 TELEHEALTH MANAGER A platform for managing and providing multiple types of Telehealth services - Virtual/Synchronous - Non-Virtual/Asynchronous - Time zone support Virtual Services - Virtual Teleconsultations - MDT Meetings - Virtual Meetings Education, Administration, Clinical - Virtual Homecare Non-Virtual Services - Store & Forward (e.g, dermatology, retinopathy screening) - Second opinion Scheduling Support - Sites/Rooms/Equipment - Network Resources Bridge, Gateway, Codecs - Patients/Clinicians - Meeting Participants Supports multiple sites and services

6 TRIAGE/REFERRAL MANAGER Extra enterprise referral and request management system - Manage inflow and outflow of patients - Multiple services - Optimize Resources - Improve access to ED Supports multiple facilities and Services Multiple service models - Direct - Coordinator/Triage Built in reminder & messaging tools Robust reporting

7 BENEFITS Platform for managing collaborative services across large geographies Scalable delivery model Improve service access for satellite facilities and remote clinics Better Triaging of Service Requests and Referrals Service/Specialty Allocation Prioritization Provider Allocation Automated/Manual Better Awareness of Resources Visibility of all resources across the network of facilities Schedule across the network of facilities Better Reporting Good Way to Drive Referrals

8 THE E-REFERRAL CONTEXT Referral Process Steps Creation & Update Triage & Allocation Specialist Review Care Plan Implementation Roles Physician Service Coord. Service Coord. Triage Clinician Specialist Service Coord. Triage Clinician Specialist/GP Systems POS/EMR (e.g., GE, Cerner, Epic, McKesson) Eceptionist Portal (Eceptionist embedded) Eceptionist Accept/Reject Request Info. Schedule Appt. Waitlist Schedule Series Assign to Spec. Assign for Review Close POS/EMR (e.g., GE, Cerner, Epic, McKesson) Eceptionist Portal (Eceptionist embedded) POS/EMR (e.g., GE, Cerner, Epic, McKesson) Eceptionist Portal (Eceptionist embedded)

9 SECURITY General security - Encryption, secure socket layer, timed log-off, alias functionality, passwords, firewall, system surveillance, input tracking User role-based security - Group and membership, menu access, site access, service site access Data integrity - File encryption Regulatory - HIPAA/Data Protection Act/Safe Harbor/PHIPA - Work to stay ahead of worldwide privacy and security standards

10 INTEROPERABILITY Designed as a complete solution Designed to easily interface with third party systems Integrated with other systems - Database level - Application Level - Embedded System Level Support HL7, Web Services, Integration Engines Integration Examples - Wirral Health Informatics NHS Trust -Lower Mainland Diagnostic Imaging (BC, Canada) -WorkSafe BC -Telbios (PACS) - Mapping/Distance Calculation Tools - Video Conference Infrastructure (e.g., CISCO, Polycom, etc.)

11 REPORTS Pre-Defined Reports Examples include referral, appointment, wait time, etc Eceptionist canned reports Eceptionist SSRS reports Survey Reports Summary Detailed Audit Eceptionist Custom Reports Other Reports Views to support custom created reports

12 SAMPLE CUSTOMERS & PARTNERS

13 DEMO Use Case 1 Schedule an Appointment Scheduling Coordinator schedules patient for a virtual appointment between satellite site and main hospital Book Appointment Notifications Letters/Patient Instructions Use Case 2 GP Referral Request GP is not sure if they should refer a patient or not. GP creates referral specific to a service/specialty Service Coordinator/Clinician reviews referral request and makes recommendation No further action required Additional information is required Patient is scheduled Second opinion is required Send back to GP GP is kept in loop for the entire process

14 optimal software for optimal healthcare