STATEMENT OF WORK (SOW) Data Governance Tool

Transcription

1 1.0 Introduction Colorado Springs Utilities (UTILITIES) is a municipality owned four-service utility company, an enterprise of the City of Colorado Springs, located in Colorado Springs, Colorado. UTILITIES seeks competitively priced proposals from CONTRACTOR(s) who will administer quality services to provide a software solution for data governance and reporting for the following: file server data, SharePoint sites and as an option, Office 365 Exchange. 2.0 Background UTILITIES recently transitioned to SharePoint and Office 365 Exchange. Utilities currently has to monitor and /manage user access and security/permissions to folders, file shares, SharePoint Sites, Office 365 Exchange Calendars\group mailboxes, and reporting for about 3200 users. There are approximately 726,000 folders occupying approximately 10 terabytes of storage. All the folders have their permissions set and managed via Active Directory security groups. 3.0 Scope CONTRACTOR will provide a solution that will enable UTILITIES to manage the existing permission structure without significantly impacting UTILITIES end users, and allow UTILITIES to easily manage, delegate, and report/audit file system permissions and access. 3.1 UTILITIES will: Assign a designated Project Manager on behalf of the UTILITIES, who will have responsibility for providing all project approvals, project information, and the day-to-day project management of the Implementation. UTILITIES Project Manager will be available to consult with the CONTRACTOR and to facilitate the delivery of services per this Statement of Work (SOW) Ensure that all Service Accounts, SQL databases, Windows Virtual Servers are prepared and ready to have the software installed on it Provide the CONTRACTOR with supervised access to all locations where services are performed Provide a suitable work area for delivery of the service, including access to an outside telephone line, power and any network connections required Perform all UTILITIES data backups and restore operations necessary to preserve data during installation and implementation procedures Participate in the Data Governance Implementation Project Wrap-Up Meetings upon completion of the Implementation. T (06/2013) Page 1 of 6

2 3.1.7 Coordinate service deployment of any third party maintained hardware/software with CONTRACTOR. (For example, third party maintained hosts must be prepared in conjunction with delivery of this service.) 3.2 CONTRACTOR will: Participate with UTILITIES personnel at a project Kick-Off Meeting Provide a demonstration of tools or free trial of tools Provide a Project Implementation Plan including a detailed Work Breakdown Structure (WBS) for each Deliverable Milestone in the Plan. The Plan should include design, installation, configuration, migration, test, verification, and documentation of the proposed system Be responsible for all project approvals as well as the day-to-day management of the CONTRACTOR s resources assigned to this project Provide UTILITIES with the necessary Operating System Prerequisite Information, prior to the Project Kick-Off Meeting (Software, Firmware) Coordinate with the UTILITIES Project Manager and the Implementation Team to review the Implementation activities to: Ensure that all UTILITIES requirements are addressed. Mutually agree upon the roles and responsibilities of CONTRACTOR s personnel and UTILITIES personnel Describe the criteria for assuring full system performance and outline how tests will be conducted to demonstrate proper installation Install and/or review all required specific software, firmware, drivers and UTILITIES Provide best practices for utilization of Provide training for the use of the Provide procedures for software updates and upgrades Provide complete configuration documentation and submit electronic copies for review/verification by the Implementation team Participate in the UTILITIES Project Close Out and Wrap-Up session. 4.0 Project Schedule CONTRACTOR will provide a detailed Implementation Project Plan to UTILITIES in CONTRACTOR s proposal. The Project Plan will include a Work Breakdown Structure (WBS) and a timeline for each task. UTILITIES and CONTRACTOR will mutually agree upon the Project Plan and then the approved Project Plan will be incorporated into the SOW. T (06/2013) Page 2 of 6

3 5.0 Deliverables CONTRACTOR will provide UTILITIES with the following deliverables: 5.1 Project Implementation Plan. Provided a detailed Project Implementation Plan including a work breakdown structure with a start and end date for each Task for review and approval by UTILITIES. Full Documentation. CONTRACTOR will have provided UTILITIES with an Implementation Document, and an editable electronic copy (Word, Visio, etc.) of the as is configuration information captured Tool must meet UTILITIES requirements outlined in Exhibit B - Supplier Response Form. 5.3 Software Installation and Verification. CONTRACTOR will be responsible for the installation of the software and verification that the software is working according to UTILITIES requirements outlined in Exhibit B - Supplier Response Form. 5.4 Customer Orientation. Provided knowledge transfer and hands-on expertise to UTILITIES employees throughout the entire Implementation process. Such knowledge transfer and hands-on expertise will include all features and operational use. 5.5 Project Close Out. CONTRACTOR will have participated in all Implementation, Project Close Out and Wrap-up Sessions for knowledge transfer to UTILITIES resources. These Project Close Out and Wrap-up Sessions will be held at a mutually convenient time and date. 5.6 Knowledge Acquisition. CONTRACTOR will agree to providing UTILITIES training at no charge for the to be utilized over the next twelve months. 6.0 ACCEPTANCE CRITERIA 6.1 CONTRACTOR will have performed standard testing on schedule. 6.2 CONTRACTOR will have installed the per the schedule. 6.3 CONTRACTOR will have provided documents to UTILITIES on required upgrades needed for installation on schedule. 6.4 CONTRACTOR will have provided complete configuration documentation and submitted electronic copies for review/verification to the Data Governance Tool Implementation team. T (06/2013) Page 3 of 6

4 7.0 WORK PERFORMANCE 8.1 Delivery Location. The s will be delivered to: Colorado Springs Utilities System Energy Control Center (SECC) 215 Nichols Boulevard Colorado Springs, CO Hours. All on-site services will be performed Monday through Friday during the hours of 8:00 AM to 5:00 PM (MST) excluding UTILITIES Holidays 8.0 OUTSOURCED ACTIVITY CONTRACTOR will describe the origin of all proposed services, identifying any tasks or services that will be assigned to sub-contractors. CONTRACTOR will be fully responsible for the acts and omissions of the sub-contractors. 9.0 SECURITY GUIDELINES 9.1 CONTRACTOR agrees that all personnel assigned to this Project will adhere to all UTILITIES security policies and guidelines at all times and at all UTILITIES locations. 9.2 UTILITIES may require a written background check verification for any of CONTRACTOR s personnel who will need unescorted physical or electronic access to one or more UTILITIES Critical Cyber Assets (CCAs), i.e. SECC Control Center, LYSC Control Center, and Tesla Hydro Control Center 9.3 Any CONTRACTOR provided computing equipment to be connected to UTILITIES computer network must be scanned for viruses and other malicious software by UTILITIES personnel prior to each connection. UTILITIES recommends that the CONTRACTOR supply general Internet access for all of CONTRACTORs resources through CONTRACTOR provided mobile wireless devices to maximize on-site productivity. T (06/2013) Page 4 of 6

5 A C C E P T A N C E F O R M Project: Contract Number: Task Order No: Date Issued: CONTRACTOR: CONTRACTOR s PM: Colorado Springs Utilities PM: Delivera ble No. Description of Deliverable: Location of Service Delivery: Colorado Springs, CO Start Date Date Compl ete Comments: ACCEPTED: My signature below indicates that the Services for the deliverable(s), have been delivered and completed to Colorado Springs Utilities satisfaction as per the Statement of Work, or the Task Order, and in accordance with Terms and Conditions in the Agreement Colorado Springs Utilities Project Manager: Date: REJECTED: Deliverable No. Description of Deliverable: Reason for Rejection: T (06/2013) Page 5 of 6

6 RPP-SC Colorado Springs Utilities Project Manager: Date: T (06/2013) Page 6 of 6