Optimizing Business Processes. Comisión Federal de Electricidad México Luis Young

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2 Optimizing Business Processes Comisión Federal de Electricidad México Luis Young

3 Content CFE towards a world class enterprise CFE Overview Colabora Project Sistema de Acceso a la Información Pública

4 CFE Overview Comisión Federal de Electricidad is a public decentralized government enterprise. CFE provides electric power service to most of the country, except Mexico City and surrounding communities, where service is provided by Luz y Fuerza del Centro.

5 CFE Overview Mission To ensure, within a technologically updated and competent framework, supply of electrical power in terms of quality, quantity and price, with appropriate diversification of power sources. To optimize the use of physical, commercial and human resource infrastructures. To provide outstanding customers service. To protect the environment, promote social development and respect the values of populations where electrical power is provided.

6 CFE Overview Goals To remain as the leading domestic electric power corporation. To operate according to international benchmarks in terms of productivity, competitiveness and technology. To be known for our customers as a corporation of excellence, concerned about the environment and customer service oriented. To promote high qualifications and professional development of CFE workers and managers.

7 CFE Overview CFE provides electrical power to over 20.4 million customers, nearly 80 million Mexicans. One of the company s commitments is: 163 generating plants 40, megawatts effective rated capacity to generate electricity of 39,177 km transfer network 119,481 MVA transformation capacity To provide outstanding customer service, ensuring high quality throughout its different processes, at the same level as the best electric concerns in the world.

8 CFE Overview Electric power generation at the Comisión Federal de Electricidad is made through technologies as: Hydrocarbons 72% Hydro power 12% Coal 8.12% Geothermal power 2.7% Nuclear power 4.9% and some wind-driven driven power.

9 CFE Overview Customers CFE serves million customers, with a mean average annual growth rate of almost 4.3%. Customers Consumption Homes 88.00% 24.92% Industry 0.52% 59.69% Agricultural 0.48% 5.45% Commertial 10.42% 6.74% Services 0.66% 3.24%

10 CFE TI overview 62,000 employees and 34,000 PC/work stations Computers Mainframes 8 Minicomputadora RISK 82 Servidores 1,727 Pc Pentium 30,192 Notebook 2,774 Pc 486 o inferior 807 Terminal 885 Cfematicos (ATM) 1,176 Videoconference Multipoint 5 Remote Equipment 43 Central office Switches Phone Equipos 13 Usuarios 6,591 National de Information Network Switches ATM 21 Oficinas regionales conectadas 319 Satellite Network Master 1 Remote dishes 31 Microwaves 5 Links 10 equipos Metropolitan data network Buildings / structured wired 14 Communication equipment 382 LAN 433 Users 5,628 Metropolitan Fiber Optics Network 18 Links 67.6 km 5 links are in construction 50 km

11 CFE TI overview DIRECCION GENERAL Organo de Control Interno Sub Dir. De Construcción Dir. de Proyectos de Inversión financiera Dir. de Mod. y Cambio Estructural Proyecto ASARE Dir. de Finanzas Dir. de Administración PAESE Comunic. Social. Sub Dirección de Programación DIRECCIÓN GENERAL SAP SAP MAINFRAME 1 3 MINICOMPUTADORA RISC SERVIDORES CON PROCESADOR PC PENTIUM O SIMILAR PC 486 O INFERIOR NOTEBOOK , , TERMINAL

12 CFE TI overview DIRECCION DE OPERACIÓN GCN Laguna Verde Técnica Distribución Unidrad Admon. Transm. y Transf. CENACE Transm ision y Transf. Generación Proyectos Especiales DIRECCION DE OPERACIÓN MAINFRAME 1 3 MINICOMPUTADORA RISC SERVIDORES CON PROCESADOR PC PENTIUM O SIMILAR PC 486 O INFERIOR , , , , , NOTEBOOK TERMINAL

13 Colabora Project The challenge: Start up electronic collaboration among the Institution Reliable communication among the organization Electronic trustfully calendaring events and meeting scheduling Workflow applications that raise efficiency on critical processes Higher performance and reliability Reduced administrative costs

14 Phase Goal: To install Domino's infrastructure across the country under one certificate and a complete software kit distribution. Messaging TI Infrastructure Applications 15, 000 Mail users 100 Servers: Generación, Transmisión, Cenace, Distribución, Construcción, Corporativo Domino Server Client Notes ISO Achiever Control Express

15 Phase II 2001 Goal: Consolidate pressence and trainning 8 seed regional groups. Messaging TI Infrastructure Applications 25, 000 Mail users Regional precedence: Baja Californi Noroeste Noreste Norte Occidente Bajío Corporativo Oriente Sureste Peninsular ISO Achiever Control Express Project Express Domino.doc

16 Phase III 2002 Goal: Development of the Electronic Collaborative Model Messaging TI Infrastructure Applications 27, 000 Mail users 110 Messaging Servers 10 Application Servers Learning Space Gerencia de Capacitación GIT ASARE Domino.doc Normateca

17 Phase IV Goals: Conclude with Electronic Collaborative Basic Model design Start with the Electronic Collaborative Advanced Model with Lotus s Notes Tools. Mail to 100% de users. Messaging TI Infrastructure Applications +35,000 Mail users Regional Decentralized Administration Project Express Control Express Knowledge Administration App. development Jurismática Minutario Portal Service

18 Sistema de Acceso a la Información Pública 25 de Abril de 2003

19 Sistema de Acceso a la Información Pública By the new law Ley Federal de Transparecia y Acceso a la Información Pública Gubernamental, that obliges Government entities to provide access to information The SAIP Public Information Access System was developed using Lotus software, Searching tool is linked to a web platform tool be accessible by Internet. Citizens will formulate a direct browse and search to the IBM Lotus Domino.Doc DB If the required info is not found the question may be formulated trough CFE s Portal to an operator that drives the question to an expert, the process is controlled by Control Express. Statistics are generated with the Lotus platform.

20 Sistema de Acceso a la Información Pública Sistema de Acceso Formulario (solicitud a la de información) Información Pública Aservo Documental? Internet? Portal de CFE DB Questions Citizen Otros medios Consulta DB Documents Answer Respuesta SAIP Unidad de Enlace Sistema Institucional de Gestión de Asuntos Estadísticas DB Asuntos

21 Conclusions Mexico's Comisión Federal de Electricidad (CFE) leverages IBM Lotus Notes and Domino, IBM Lotus Domino.Doc, IBM Lotus LearningSpace and IBM Lotus Workflow to increase the efficiency of its business processes Offering flexibility, security and seamless integration. IBM Lotus solutions are helping CFE optimize collaborative information processes, enables its quality efforts and brings new capabilities to more than 20,000 users throughout the organization, besides allowing to develop new applications easily.

22 Conclusions Mexico's Comisión Federal de Electricidad (CFE) leverages IBM Lotus Notes and Domino, IBM Lotus Domino.Doc, IBM Lotus LearningSpace and IBM Lotus Workflow to increase the efficiency of its business processes Offering flexibility, security and seamless integration. IBM Lotus solutions are helping CFE optimize collaborative information processes, enables its quality efforts and brings new capabilities to more than 20,000 users throughout the organization, besides allowing to develop new applications easily. Thank you