Further to our recent conversation, I am pleased to enclose our application forms for your perusal.

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1 Mis-Sold PPI Insurance Complaint Customer Ref: Clients Name(s): Account Number: Dear Further to our recent conversation, I am pleased to enclose our application forms for your perusal. I would like to encourage you to complete these forms, not only for our benefit, but for yours - this claim could be worth up to three or four thousand pounds to you. By selecting Magnum Claims you are already one step closer to claiming this compensation. We estimate that many people are TIME BARRED from making a claim EACH WEEK because they didn t act quickly enough. Please make sure you are not one of them by returning these forms using the FREEPOST envelope within 7 days of receipt. The forms which all need to be signed include: 1. Authorities this lets us consult with the bank on your behalf. We require one Letter of Authority per claim, so if you have 3 PPI claims we will have included 3 Letters of Authority for you to complete. 2. Letter of Engagement this is to show you have accepted our terms and conditions (please find our Terms & Conditions enclosed). I confirm that we work on a no win no fee basis and that means if we are unsuccessful getting any money back to you then we receive nothing. If we are successful then we receive 30% plus vat at the current rate. To avoid any delays with your claim, please include a copy of any loan agreements you have. However, if you do not have any copies of your agreements, we can still continue with your claim. We do not need any copies of bank account or credit card statements. If any of your agreements were taken out at previous addresses, please also write these on the Letter of Authority. Should you wish to discuss further or need any help in completing the PPI pack then please do not hesitate to contact me on Company Tel or , or alternatively look at our website Company Website Yours faithfully Magnum Claims, Company1, Company2, Company3, Company4 Company

2 YOU MUST USE A DIFFERENT LETTER OF AUTHORITY FOR EACH POLICY Please complete and return back to us as soon as possible. LENDERS NAME _ AGREEMENT TYPE AGREEMENT NUMBER IS THIS AGREEMENT IN SINGLE OR JOINT NAMES? Single Joint ACCOUNT HOLDER 1 ACCOUNT HOLDER 2 Middle Name and Middle Name and If your agreement was taken out a previous address, please fill in this address below and and Instructions to the Company - Please take this letter as my/our instruction to you, the Company, to deal directly with Magnum Claims in respect of the recovery of my/our money and provide them with any information they request and require to pursue my/our money. Authorisation to Magnum Claims - I/We authorise Magnum Claims to act on my/our behalf as my/our sole agent in the recovery of monies relating to mis-sold payment protection, my/our unfair bank charges and the recovery of hidden/secret commission made by the company relating to the above account/agreement. I/We have assigned my/our rights to Chose in Action to Magnum Claims and all benefits of any action by Magnum Claims on my/our behalf should be paid to Magnum Claims, which will then be forwarded to me/us. Declaration of Truth - I/We have read and understood Magnum Claims terms and conditions and give them full authority to recover money owed to me/us on my/our behalf. I/We confirm the information given in this letter is truthful and accurate to the very best of my knowledge. Terms of Engagement I/We have read and accept Magnum Claims Terms of Engagement and give them full authority to make a claim on my/our behalf. Magnum Claims, Company1, Company2, Company3, Company4 Company

3 PLEASE SIGN THE FORM BELOW, AS WELL AS ANY ADDITIONAL POLICY HOLDERS This Letter of Engagement is a contract between you and Magnum Claims. It sets out the terms and conditions as well as the service charge that applies to claims. ACCOUNT HOLDER 1 ACCOUNT HOLDER 2 Daytime Tel. Daytime Tel. Evening Tel. Evening Tel. of Birth of Birth Services The company will consider a claim from a client for:- i) Compensation in respect of a mis-sold Payment/Loan Protection Insurance; and/or ii) The refund of unreasonable or erroneous credit card charges And, if the company believes that the claim has merits, may act upon behalf of the client to seek compensation. The Company makes no representation or warranty to the Client that Compensation is any way guaranteed or will be obtained. The Company reserves the right at any time and at its sole discretion not to pursue a claim for Compensation and will notify the Client in writing in such case. Service Charges The Company s service charge in regards to claims under i) and ii) within the services section is 30% of the amount of compensation/total monetary benefit plus VAT. For example, if Magnum Claims is successful in obtaining compensation of 800, the service charge applicable would be VAT = 288. The customer would receive 512. I/We have read the Terms and Conditions and agree to be bound by the Company s Privacy Policy, the Letter of Engagement and the Company s Terms and Conditions. Magnum Claims, Company1, Company2, Company3, Company4 Company

4 A SEPARATE COMPENSATION QUESTIONNAIRE MUST BE USED FOR EACH CLAIM ACCOUNT HOLDER FULL NAME ACCOUNT HOLDER 2 FULL NAME (if applicable) Did you realise when you applied for the loan that Payment Protection Insurance would be included? Did the Agent advise you to take out Payment Protection Insurance? Were you told the Payment Protection Insurance was compulsory in order to obtain the loan? If you were unemployed/self-employed or soon to become so, did you make the advisor aware of this? Were you asked if you had any pre-existing medical conditions? Did you suffer from stress and/or back problems at the time of taking the insurance? Were you asked whether you had any existing suitable arrangements in place to cover redundancy, accident or illness? Was the cost of the policy fully explained to you at the time of the sale? Was it made clear that the Payment Protection Insurance would not run for the full term of the loan? Were you aware that commission would be paid to the company which sold you the product? Were you made aware that you could potentially get a similar policy on the open market for a lower premium? Was it made clear to you that the Payment Protection Policy was optional? Were the Terms and Conditions of the Payment Protection Insurance policy fully explained to you? Magnum Claims, Company1, Company2, Company3, Company4 Company

5 FEES EXAMPLE Example 1: All compensation is cash in hand You are awarded 3,000 compensation. From this compensation payment you will be charged a fee of 30% ( 900) by us. You will also pay VAT at 20% ( 180), making the total bill you will pay to us as You will receive a compensation payment of Example 2: Compensation includes cash in hand award with loan and future instalment reduction You are awarded 3,000 compensation of this award will be deducted from the outstanding balance on your loan. You will be charged a fee of 30% ( 900) by us. You will also pay VAT at 20% ( 180), making the total bill you will pay to us as You will receive a compensation payment of 420 and a reduction of 1,500 off future loan repayments. Example 3: Compensation is used to offset arrears consumer has on credit card or loan You are awarded 3,000 compensation. The whole sum of this award ( 3,000) will be deducted from the outstanding balance on your loan. You will be charged a fee of 30% (900) by us. You will also pay VAT at 20% ( 180), making the total bill you pay as You will receive no cash payment however your future loan repayments will be reduced by 3,000. Magnum Claims, Company1, Company2, Company3, Company4 Company