Berkshire Bank Disclosure Booklet. Effective September 10, 2012 (Subject to change from time to time and anytime hereafter)

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1 Berkshire Bank Disclosure Booklet Effective September 10, 2012 (Subject to change from time to time and anytime hereafter)

2 Truth-in-Savings Disclosure (Applies to Consumer Accounts Only) SENSIBLE CHECKING ACCOUNT Minimum balance to open the account - A maintenance service charge of $3.00 will be imposed every statement cycle. FREE REDUCED CHECKING ACCOUNT Massachusetts Only RELATIONSHIP INTEREST CHECKING ACCOUNT Your interest rate and annual percentage yield may change. If you close your account before interest is credited, you will receive the account every month. You must deposit $50.00 to open this account. A maintenance service charge of $16.00 will be imposed every statement cycle if the balance in this account plus your combined savings falls below $10, any dayof the cycle. VIP INTEREST CHECKING ACCOUNT Your interest rate and annual percentage yield may change. If you close your account before interest is credited, you will receive the Interest will be compounded every month. Interest will be credited to your You must deposit $50.00 to open this account. No fees will be charged on this account regardless of the balance maintained WALL STREET CHECKING ACCOUNT Your interest rate and annual percentage yield may change. If you close your account before interest is credited, you will receive the Interest will be compounded every month. Interest will be credited to your You must deposit $50.00 to open this account. A maintenance service charge of $8.00 will be imposed every statement cycle if thebalance in this account plus your combined savings falls below $1, any day of the cycle. You must maintain a minimum balance of $1, in the account each day to obtain RELATIONSHIP CHECKING A maintenance service charge of $8.00 will be imposed every statement cycle if the balance in this account plus your combined savings falls below $2, any day of the cycle.

3 PURE EXCITEMENT IRA SAVINGS RETIREMENT SAVINGS SCHOOL SAVINGS (forexample, checks). SCHOOL SAVINGS PASSBOOK

4 PASSBOOK SAVINGS A maintenance service charge of $3.00 will be imposed every statement cycle if the balance in this account plus your combined savings falls below $ any day of the cycle. You must maintain a minimum balance of $10.00 in the account each day to obtain STATEMENT SAVINGS A maintenance service charge of $3.00 will be imposed every statement cycle if the balance in this account plus your combined savings falls below $ any day of the cycle. CLUB SAVINGS WITH CHECK, CLUB PASSBOOK WITH CHECK, CLUB SAVINGS WITH TRANSFER, CLUB PASSBOOK WITH TRANSFER

5 MONEY MARKET ACCOUNT You must deposit $1, to open this account. A maintenance service charge of $5.00 will be imposed every statement cycle if the balance in this account falls below $1, any day of the cycle. CLASSIC MONEY MARKET PLUS 0 You must deposit $1, to open this account. Fee is charged on the relationship checking account PURE EXCITEMENT MONEY MARKET

6 You must deposit $1, to open this account. Other Requirements You must maintain either a monthly direct deposit or $5, in a free checking account in order to qualify for this account. Account will be changed to a regular money market if these requirements are not maintained. MONEY MARKET REDUCED

7 Consumer Fee Schedule Abandoned Property Fee... $40.00/per account Account Reconciliation/Research ($25.00 minimum)... $25.00/Hour American Express Gift Cheques... $2.50 American Express Cheques for Two % of Amount Purchased Travelers Cheques... 1% of Amount Purchased +ATM/Debit Replacement Card... $ ATM/Debit RUSH Replacement Card... $ ATM/POS ATM OD Usage Fee (overdraft created by ATM/debit card usage)... $32.00/Item-limit 5 per day ATM Withdrawal Fees ATMs at Berkshire Ban...No Fee ATMs at Other Banks... $ ATM Inquiry Fees ATMs at Berkshire Bank...No Fee ATMs at Other Banks... $1.00 BerkshireBank@Home Internet Banking Internet Banking...No Fee Online Bill Pay...No Fee E-Statement...No Fee Bond Coupons (per envelope)...$10.00 per time handled Certified Check... $10.00 Check Cashing Card (for non-customers)... $5.00 Check Collection...$10.00** Counter Check (each)... $1.00 Duplicate/Interim Statement... $5.00 +Early Account Closing/w in 90 days opening Foreign Currency Collection/Purchase...$10.00** +Gift Cards... $4.50 +IRA Transfer (account closure)... $25.00 Lost Passbook... $5.00 Lost/Stolen Checkbook... No Fee Money Orders Customers... $2.50 Non-Customers... $10.00 Night Deposit Bags...No Fee Notary Fee Customer...No Fee Non-Customer...No Fee +Overdraft/Insufficient Funds/Courtesy Pay (overdrafts created by check, in-person withdrawal, or other electronic means)... $32.00/Item limit 5 per day Overdraft Protection/Transfer from Statement Savings or Money Market...$10.00/Transfer Passbook Closed by Collection...No Fee Reg D Violation (excess transactions on Money Market & Statement Savings Accounts)... $15.00 Research Copies Including Checks...No Fee Research Time ($25.00 Minimum)... $25.00/Hour Return Check Chargeback Fee... $5.99 Returned Mail... $ Savings Below Min. Balance($250.00) Fee... $3.00 +Signature Guarantee Customer... $10.00 Non-Customer...Not Available Statements on CD-ROM Per Month (includes year-end CD-ROM)... $15.00 Per Quarter (includes year-end CD-ROM)... $25.00 Year-End... $ Stop Payment Fee... $30.00 Tax Levy Federal... $50.00 State... $ Telephone Transfers... $5.00 Treasurer s Check Customer... $5.00 Non-Customer...Not Available Treasurer s Checks Copies...No Fee Treasury Purchase At Auction... $ Uncollected Funds Fee... $32.00/Item limit 5 per day Wire Transfers Personal Incoming Customer... $4.50 Non-Customer...Not Available Wire Transfers Personal Outgoing Customer Domestic... $25.00 Foreign... $50.00 Non-Customer...Not Available SAFE DEPOSIT FEES Safe Deposit Box fees range from $12.50 to $ per year, based on box size and location. Contact your branch for more information. Safe Deposit contents are not insured under FDIC or DIF. Safe Deposit Box Drilling (lost keys/non-payment...$ Key Replacement... $35.00 Late Payment Fee... $5.00 Some fees may be reduced or eliminated for Relationship Banking customers who are members of any of Berkshire Bank s relationship banking packages and for customers (in MA and NY only) 18 years of age or younger or 65 years of age or older. ** Plus correspondent bank charges +Fee schedule effective September 10, 2012

8 Commercial Fee Schedule COMMERCIAL CHECKING Monthly Maintenance Fee... $15.00 Each Deposit... $0.75 Each Deposited Item... $0.15 Each External ACH credit/debit... $0.20 Each Check Paid... $0.25 Coin & Currency Orders...Negotiable Earnings Credit... Subject to change FDIC Assessment...This assessment is determined by multiplying the average collected balance times CORPORATE CHECKING Monthly Maintenance Fee... $15.00 Each Deposit... $0.75 Each Deposited Item... $0.15 Each External ACH credit/debit... $0.20 Each Check Paid... $0.25 Earnings Credit... Subject to change FDIC Assessment...This assessment is determined by multiplying the average collected balance times BUSINESS CHECKING 500 Monthly Maintenance Fee...No Fee Allowance of 500 Items...No Fee Excess of Allowed Items (per item)... $0.35 BUSINESS NOW CHECKING AVAILABLE FOR SOLE PROPRIETORS OR NON-PROFITS Monthly Maintenance Fee... $7.00 (if balance goes below $ during statement cycle) DIRECT ACCESS CHECKING Monthly Maintenance Fee... $11.00 Each Check Written... $0.25 Each Deposit... $3.75 Each Deposited Item... $0.15 Each Electronic Deposit... $0.20 Earnings Credit... Subject to change FDIC Assessment...This assessment is determined by multiplying the average collected balance times EXPRESS/BUSINESS MONEY MARKET Monthly Maintenance Fee... $6.00 (If balance goes below $1, during statement cycle) ATM/POS ATM OD Usage Fee per item (overdraft created by ATM/debit card uage)... $32.00 Certified Check... $10.00 Check Collection*... $10.00 Counter Check (each)... $1.00 Duplicate/Interim Statement... $5.00 Foreign Drafts (per draft)... $40.00 Gift Cards... $4.50 Lost/Stolen Checkbook...No Fee Night Deposit Bags...No Fee Notary Fee Customer...No Fee Non-Customer...No Fee Overdraft/Insufficient Funds/Courtesy Pay Fee per item (overdrafts created by check, in-person withdrawal, or other electronic means) is at... $32.00 Overdraft Protection/Transfer from Statement Savings or Money Market (per transfer)... $10.00 Reg D Violation (excess transactions on Money Market & Statement Savings Accounts)... $15.00 Research Copies Including Checks...No Fee Research Time Per hour w. $25 minimum)... $25.00 Returned Mail... $2.00 Return Check Chargeback Fee... $5.99 Savings Below Min. Balance ($250.00) Fee... $3.00 Signature Guarantee Customer... $10.00 Non-Customer... Not Available Stop Payment Fee... $30.00 Tax Levy Federal... $50.00 State... $50.00 Telephone Transfer... $5.00 Uncollected Funds (per item)... $32.00 Wire Transfers Incoming... $10.00 Wire Transfers Outgoing Domestic... $25.00 Foreign... $50.00 Wire Transfers Outgoing Internet Based** Domestic... $12.50 Foreign... $30.00 * Plus correspondent bank charges **Monthly Module Fee Applies Fee schedule effective September 10, 2012 GENERAL FEES ACH Return... $5.99 ACH Reversal... $8.00 ACH Notification of Change (NOC)... $3.00 ATM Balance Inquiry at other banks... $1.00

9 Privacy Statement FACTS WHAT DOES BERKSHIRE HILLS BANCORP, INC DO WITH YOUR PERSONAL INFORMATION Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. What? The types of personal information we collect and share depend on the product or service you have with us. This information can include: Social Security Number and Account Balance Transaction History and Payment History Credit History and Assets When you are no longer our customer, we will not continue to share your information as described in this notice. How? All financial companies need to share customers personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers personal information; the reasons Berkshire Hills Bancorp, Inc chooses to share; and whether you can limit this sharing. Reasons we can share your personal information Does Berkshire Hills Bancorp, Inc share? Can you limit this sharing? For our everyday business purposes such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus For our marketing purposes to offer our products and services to you For joint marketing with other financial companies For our affiliates everyday business purposes information about your transactions and experiences For our affiliates everyday business purposes information about your creditworthiness For our affliliates to market to you No No No To limit our sharing Call Berkshire Bank and Berkshire Banc Investment Services toll-free at or call Berkshire Insurance Group toll-free our menu will prompt you through your choice(s) Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we will not continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing. Questions? Call toll-free if you are a Berkshire Bank or Berkshire Banc Investment Services customer. Call toll-free if you are a Berkshire Insurance Group customer.

10 Privacy Statement Who we are Who is providing this notice? This notice is being provided by the Berkshire Companies ; Berkshire Hills Bancorp, Inc and our affiliates Berkshire Bank (including Wealth Management), Berkshire Insurance Group and Berkshire Banc Investment Services. What we do How does Berkshire Hills Bancorp, Inc protect my personal information? How does Berkshire Hills Bancorp, Inc collect my personal information? Why can t I limit all sharing? What happens when I limit sharing for an account I hold jointly with someone else? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. Access to your account information is restricted to those employees who need to know that information as part of their job, to provide products and to service your account. We collect your personal information, for example, when you: open an account or deposit money pay your bills or apply for a loan use your credit or debit card We also collect your personal information from others, such as credit bureaus, affiliates, or other companies. Federal law gives you the right to limit only sharing for affiliates everyday business purposes - information about your creditworthiness affiliates from using your information to market to you sharing for nonaffiliates to market to you State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law. Your choices will apply to everyone on your account unless you tell us otherwise. Definitions Affiliates Nonaffiliates Joint marketing Companies related by common ownership or control. They can be financial and nonfinancial companies. Our affiliates include companies with a Berkshire Hills Bancorp, Inc. name; financial companies such as Berkshire Bank; nonfinancial companies, such as Berkshire Insurance Group, and others, such as Berkshire Banc Investment Services Inc. Berkshire Hills Bancorp, Inc. does not share with nonaffiliates so they can market to you. A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Our joint marketing partners include insurance companies, credit card companies, marketing companies and investment companies. Other important information We do not share Transaction or Experience information about customers who reside in Vermont and California. We also do not share any information derived from deposit relationships with us about customers who reside in Massachusetts.

11 BerkshireBank.com (800) North Street P.O. Box 1308 Pittsfield, MA Banking products are provided by Berkshire Bank: Member FDIC. Member DIF. Equal Housing Lender. Berkshire Bank is a Massachusetts chartered bank. Insurance products are provided by Berkshire Insurance Group, a Berkshire Bank affiliate: Insurance and investment products are not FDIC or DIF insured, may lose value and are not a bank deposit or guaranteed. This disclosure will govern all deposit accounts established with Berkshire Bank and supersedes any previous agreement. By maintaining your account with Berkshire Bank after September 10, 2012, you have agreed to the terms of services, deposit agreement, and disclosures.