VIRTUAL HELP DESK. Efficiently manage and allocate employee escalations to improve operational efficiencies of support functions.

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Annabel Freeman
10 years ago
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1 1 VIRTUAL HELP DESK Efficiently manage and allocate employee escalations to improve operational efficiencies of support functions.

2 2 NEED OF VIRTUAL HELP DESK Farsight Virtual Help Desk offers a range of benefits that allow you to provide fast and effective employee support while at the same time saving cost by reducing administrative hassle. To serve as First Point of Contact (FPOC) Play a vital role in achieving employee satisfaction First Level Fix (FLF) & First Level Diagnosis (FLD) To coordinate activities between End User & Support Teams To own the logged request & ensure closures Escalate as appropriate To support other service provision activities on need basis Platform to brainstorm to improve policies & process efficiencies

To serve as First Point of Contact (FPOC) Play a vital role in achieving employee satisfaction First Level Fix (FLF) & First Level Diagnosis (FLD) To

3 3 SPOC TO Pay-Slips SERVE VARIOUS REQUESTS IT Front Office

4 4 FRONT OFFICE Phone Calls Printer/Photocopier Conference Room Booking Hotels & Air Booking Others

5 5 HOUSEKEEPING Cleaning of Office Area Cleaning of Shop Floor Dusting of Furniture & Fixtures Cleaning of Gangway/Passage Area Cleaning of Sunken Area Scrap Area Others

6 6 ADMINISTRATION Office Maintenance Shop Floor Maintenance Plumbing Work Civil Work Horticulture Dispensary Room Rest Room

7 7 VEHICLE MANAGEMENT Taxi Booking Company Owned Vehicle Booking

8 8 TIME OFFICE In Time/Out Time Mis Punch Weekly Off/Shift Schedule Leave Management Others

9 9 PAYROLL RELATED QUERIES Salary/Wages Issues Bank Account Loan Advances & Statement Salary Advance & Statement Other

10 10 INCOME TAX TDS Calculation TDS Deduction Investment Proof TDS Statement Reports Others

11 11 BENEFITS OF VIRTUAL HELPDESK

12 12 INCREASED PRODUCTIVITY It help businesses to handle large escalation calls per day and cut the costs of lengthy service calls. Also, companies can identify and eliminate unnecessary time of support executives like technicians to resolve employee problems, improving resource management.

Also, companies can identify and eliminate unnecessary time of support

13 13 EFFICIENT ROUTING Virtualized help desk offers flexibility to manage decentralized support operations and assign support staff to prioritize to handle a particular support issue. This helps to streamline employee support processes and ensure that your help desk staff is happy when dealing with employees.

14 14 REPORT & ANALYSIS Virtual Help desk gives wide range of reports to gain insights on support operations e.g. how current support processes are working, which process need extra resource, improvement areas within the process etc. This enables management to take accurate decision based on data, not on perception.

15 FEATURES Ticket Generation Auto email Acknowledgement Solution Workflow

15 15 FEATURES Ticket Generation Auto Acknowledgement Solution Workflow Turn-around Time Reports Ticket Register Ticket Status Reports & Analytics

16 16 GLIMPSE OF VIRTUAL HELPDESK

17 17 Support Ticket Form

18 18 Ticket User Setup List of Support Tickets

19 19 List of Pending Tickets

Farsight specialties are automating HR processes viz.

20 20 FARSIGHT IT SOLUTIONS A leading technology based HR Solutions Company, founded in 2009 with head quarter in Delhi/NCR, India. Farsight specialties are automating HR processes viz. Recruitment, Workforce Management, Training and Development, Payroll, HR MIS/Dashboard, Time and Attendance Management. PRODUCTS

RESOURCES FOR YOUR SUCCESS. Chats with Employees Enhanced

RESOURCES FOR YOUR SUCCESS. Chats with Employees Enhanced RESOURCES FOR YOUR SUCCESS Chats with Employees Enhanced Introduction: Help desk and ticket management tools are used to elevate the overall support facilities offered by businesses to its employees. These