The Case for Sponsorship: Seeking Support from Your Employer for Executive MBA Studies

Size: px
Start display at page:

Download "The Case for Sponsorship: Seeking Support from Your Employer for Executive MBA Studies"

Transcription

1 The Case for Sponsorship: Seeking Support from Your Employer for Executive MBA Studies

2 The Case for Sponsorship: Seeking Your Employer s Support for an EMBA Page 2

3 Dear Applicant, An MBA education is a major investment in your career advancement. Completing an Executive MBA program while continuing to develop your career and meet your personal responsibilities at home requires different forms of support from your family, friends, colleagues, and employer. In particular, support from your employer, while not required, can make an important contribution to your successful completion of an Executive MBA program. Importantly, it also provides a great return on investment for your organization. Offering you support in the form of time to attend EMBA residential sessions and contributing to the financial costs of the program will provide your employer opportunities to access the new skills and abilities that you will acquire through your studies and experience. We have prepared this guidebook to assist you in building your case for sponsorship in an IEDC - Bled School of Management Executive MBA program with your employer. We believe that the ideas and tools in this document will help you build strong arguments for seeking your company support and involvement in your career development through advanced business education. Once you have reviewed this document, please do not hesitate to contact the EMBA Admissions office to discuss the application of the ideas and tools presented. Please accept of best wishes for your success in seeking support from your employer and in achieving your career goals! Sincerely, Prof. Jim Ellert Prof. Danny Szpiro Executive MBA Program Co-Directors The Case for Sponsorship: Seeking Your Employer s Support for an EMBA Page 3

4 Contents Preparation... 5 Research, Part 1 - Choosing a Program... 7 Research, Part 2 - Past Practice & Policies Building Your Case for Sponsorship Presenting Your Case for Sponsorship The Case for Sponsorship: Seeking Your Employer s Support for an EMBA Page 4

5 Preparation "By failing to prepare you are preparing to fail." Benjamin Franklin The likelihood of success for any initiative is improved with careful planning. The same holds true for your efforts to secure sponsorship from your employer in an Executive MBA program. Before you can craft and present a compelling case for sponsorship you have to consider and collect the relevant data you need. This information can be divided into the following categories: Executive MBA Programs: The starting point for your planning is to ensure that you understand Executive MBA programs. The MBA landscape includes various options, each targeted at managers with different needs. You must understand how Executive MBA programs fit into this portfolio, who they are intended for, and the outcomes associated with this path to an MBA degree. The second part of this initial step is to identify the specific Executive MBA program for which you are seeking sponsorship. The more concrete and you can make your case for sponsorship (e.g., focusing on a specific program and its characteristics), the more convincing your proposal. This means connecting the benefits for your employer with the proven outcomes for graduates from a particular Executive MBA program. Policies & Practice: A thorough understanding of your organization s past practice and current policies can help you create a stronger case for sponsorship. If your proposal represents the first time your employer has been asked to consider supporting a manager through an Executive MBA or just the latest in a setting where other managers have already received such support presents different challenges and different resources for you address in your case. The Investment: It is critical to position your case for sponsorship as an investment opportunity for your employer rather than simply a perquisite or benefit for you. This begins by making sure you can accurately describe what you are asking the organization to invest. Critically, you must also describe what you are preparing to invest as well. The basic forms of investment by both you and your employer in your successful completion of an Executive MBA program are time and money. The Case for Sponsorship: Seeking Your Employer s Support for an EMBA Page 5

6 The Return: This is really the most important part of any convincing case for sponsorship. All of the steps leading to this part of your proposal are intended to strengthen your case that your employer s sponsorship constitutes a real capital investment with real returns. A strong case for sponsorship identifies and, wherever possible, quantifies the expected outcomes that an employer making this commitment will experience and how these results will benefit the organization. A frank discussion of returns should also address the outcomes you expect based on the personal commitment you are making to the Executive MBA experience. The goal for this part of your case for sponsorship is to make explicit what both you and your employer expect from this joint investment of time, effort, and money. Thinking through these four parts of a case for sponsorship will serve to strengthen your proposal and improve the likelihood of receiving support from your employer. The Case for Sponsorship: Seeking Your Employer s Support for an EMBA Page 6

7 Research, Part 1 - Choosing a Program "The bitterness of poor quality remains long after the sweetness of low price is forgotten." Benjamin Franklin The Executive MBA Experience It is very likely that many of the people in your organization who will be involved in reviewing your case for sponsorship in an Executive MBA program will not be graduates of an EMBA or even MBA holders. For this reason you must consider any preconceived ideas that decision-makers may hold about MBA programs in general and the Executive MBA experience specifically and address these in your case for sponsorship. This begins by ensuring that you have a clear understanding of the design of Executive MBA programs. While a comprehensive Executive MBA program includes courses focused on some technical disciplines of management, it is inappropriate to believe that the primary benefit or focus of an Executive MBA program is to simply equip managers with a set of technical skills. Since Executive MBA programs are targeted at mid-career managers and professionals, a well-designed EMBA experience includes two major design components. The experienced participants in Executive MBA programs typically bring advanced expertise in a specific field of management with them into the program. Many participants already hold mid-level or senior positions in functional areas of business such as finance, marketing, operations, IT, or HR. The common goal for these participants is to broaden their understanding of management beyond their familiar disciplines. For this reason, one aspect of a well-designed Executive MBA program is to provide a broad and integrated foundation across the disciplines of management. Given the established roles and positions typical of participants, the second design component of Executive MBA programs is to develop advanced leadership skills. This is actually what distinguishes the Executive MBA from other paths to an MBA degree: the focus on leadership that is aimed to prepare mid-career managers for senior and general management roles. A well-designed Executive MBA program will not only have courses specifically on the topic of leadership, but also include related topics such as communication, team management, change management, strategy, and personal development. The Case for Sponsorship: Seeking Your Employer s Support for an EMBA Page 7

8 Your appreciation for these key characteristics of the Executive MBA experience, and where they lead, should be threaded through your case for sponsorship. In particular, if you must respond to decision-makers in your organization who react to you seeking sponsorship for this process by suggesting there are simpler or more efficient ways to provide you with technical skills you desire, then you should explain the full range of the EMBA design and benefits. The Where? Question Ask anyone who has an MBA what is the first question they receive when someone learns they have that degree and you will hear the same thing: Where? This alone is strong evidence that is does indeed matter where you earn your MBA. Before making your case for sponsorship with your employer, you should be sure in your own mind where you want to earn your MBA and why. The decision-makers in your organization may inquire if there is some way to reduce the level of their sponsorship by having you attend a less expensive Executive MBA program or perhaps one that is shorter or requires less study time or fewer days away from the office. Such an inquiry should not come as a surprise - in fact, you should count on it and be prepared for it. The implicit assumption behind this inquiry is that there are little or no differences between Executive MBA experiences so why not find the cheapest/shortest/fastest program? The shortsightedness of this assumption is simple to rebut: all Executive MBA programs (like virtually every other product or service in the world) are not the same and do not lead to the same benefits. That s why people always ask Where? you earned your MBA degree: it matters. Your goals for making your case for sponsorship are to (1) identify the Executive MBA program you want join and (2) make a clear and compelling case why that is the right program for you and your employer. Analyzing Executive MBA Programs The complexity of analyzing different Executive MBA programs can be simplified by considering three basic aspects of any program: inputs, process, and outcomes. As you consider these characteristics, you should put them in the context of what would make the greatest contribution to your Executive MBA experience and lead to the greatest benefits for your employer. The Case for Sponsorship: Seeking Your Employer s Support for an EMBA Page 8

9 Inputs: You want the Executive MBA program you join to attract high-quality, experienced managers from diverse backgrounds with respect to functions, industries, and regions. This is very important because one of the wonderful opportunities in an Executive MBA is peer-to-peer learning. You should highlight this characteristic of your chosen Executive MBA program for your employer by ensuring that decision-makers appreciate how the interactive and participative nature of learning in an MBA means that your classmates can make a significant contribution to your development. You should ask the following questions about any Executive MBA program you are considering: What are the academic admission standards (e.g., are all participants required to hold an accredited undergraduate degree; what proportion of the participants already hold graduate degrees)? What are the functional backgrounds of the participants (e.g., what proportion of the class typically comes from finance, marketing, IT, human resources, etc.)? What are the industry backgrounds of the participants (e.g., what proportion of the class typically comes from financial services, manufacturing, public sector, technology sector, etc.)? What is the seniority of the participants (e.g., what is the average amount and range of both organizational and managerial experience)? What is the international diversity of the class (e.g., from how many different countries or regions do the students in a typical class come from)? Business schools that are committed to the excellence of their Executive MBA programs understand the importance of their admissions standards and the role of peer-to-peer learning in the experience of their students. Accordingly, good schools will already have prepared this information in anticipation of kinds of questions that strong candidates will pose. Process: There are two elements to the process of an Executive MBA experience that you should analyze: academic and logistic. With respect to the latter, anyone considering an Executive MBA program must identify the option that offers a schedule and geographic location(s) that make sense with respect to his or her job and family commitments. There is no such thing as a generally better or worse schedule or geographic location - only the ideal schedule and location for you. Before creating your case for sponsorship you must be confident that your chosen program offers a schedule and location that will leave your employer confident that you will be able to meet your job responsibilities. With respect to the academic process, you should certainly have your priorities in place when analyzing Executive MBA options. Well-designed The Case for Sponsorship: Seeking Your Employer s Support for an EMBA Page 9

10 Executive MBA programs will have professors, learning methods, a curriculum, and facilities that are selected with the specific needs of Executive MBA participants in mind. These are different than the needs of undergraduate students or even full-time MBA program participants. You should ask the following questions about any Executive MBA program you are considering with respect to the academics: What are the backgrounds, experience, and credentials of the faculty who teach in the program (e.g., where did they study and earn their degrees; what organizational experience do they have outside of an academic setting; how long have they been teaching in an executive education setting)? What are the learning methods used in the courses (e.g., what portion of courses use lectures / case study / simulations)? What is the design of the curriculum (e.g., is there a broad an integrated foundation across the disciplines of management; is there an appropriate focus on leadership skills; how well does the curriculum match my needs with respect to the skills I need to advance my career)? In what sort of setting / facilities do classes take place (e.g., is the facility designed for executive / interactive learning; is the setting appropriate to facilitate a focus on learning and networking)? Some further consideration with respect to learning methods is important. A very effective learning method used extensively by the world s leading business schools is called the case method. The case method requires students to prepare an analysis of a real business situation that is focused on the application of specific managerial tools and concepts. The classroom experience using the case method requires professors to facilitate a class discussion rather than simply lecture to the class. The case method is interactive and creates an opportunity for peer-to-peer learning that is not possible in a traditional lecture approach. This should be of particular interest to anyone considering an Executive MBA program because part of the value proposition for this path to the MBA degree is peer-to-peer learning. In many business programs, however, the professors are more familiar with teaching undergraduates rather than experienced managers and professionals and, as a result, utilize lectures rather than facilitate class discussions. This is a characteristic of the academic process that you should investigate fully. If you wish to highlight and reinforce the benefits of peer-to-peer learning in your case for sponsorship then selecting an Executive MBA program that makes extensive use of this learning method is critical. The Case for Sponsorship: Seeking Your Employer s Support for an EMBA Page 10

11 Price versus Value As the quote at the start of this section highlights, a focus solely on what something costs rather than considering the value of a purchase is misguided and, inevitably, leads to disappointment. Regardless of the sponsorship you are seeking from your employer for your Executive MBA studies, the experience, and the degree you earn will be yours and will affect the rest of your career. You have to be confident that the specific MBA for which you are seeking sponsorship is the choice that will create the greatest value for and your employer. This position is easier to support when you are focused on a specific Executive MBA program, its features, and its results, rather than addressing Executive MBA as a general category. Do not allow a discussion of finding the least expensive path to any MBA degree derail or distract from your request for support. Focusing on a specific program and making concrete links between the results of that program and how you will be able to enhance your contributions to your organization s success is the foundation of a compelling case for sponsorship. You are Your Best Advocate Presumably you are reading this document specifically because you need to make a case for sponsorship with your employer for support in an Executive MBA program. In that effort you are your best advocate and must prepare the most thorough and convincing case as possible. Earning your MBA degree in an Executive MBA program represents a significant investment in time, effort, and money by both you and, hopefully, your employer. If you wish to seek sponsorship from your employer to contribute to this investment then you must have a deep understanding of the Executive MBA experience and how it will lead to benefits for your organization in order to advocate for this support. That understanding begins with thorough research about Executive MBA programs and that explains why we begin this document with this topic. The Case for Sponsorship: Seeking Your Employer s Support for an EMBA Page 11

12 Research, Part 2 - Past Practice & Policies Luck is what happens when preparation meets opportunity. Seneca Perhaps your organization has a long history of grooming high-potential managers through sponsorship in Executive MBA programs. Or, perhaps you may be the first person in your organization that has ever sought sponsorship for this undertaking. Either way, you need to understand the environment in which you find yourself as you create your case for sponsorship. Familiarizing yourself with precedents and past practice as well as current policies is a critical part of your research. The Internal Environment Here is a list of the questions you should be asking about precedents, policies, and practices in your organization regarding management development in general and sponsorship in Executive MBA programs specifically: Does your organization have formal policies on management development? If so: o What are the policies (e.g., financial limits, time limitations, geographic constraints)? o Do these policies specifically address MBA sponsorship? o Who is responsible for the creation and management of these policies (e.g., Human Resources Department)? o Who is (are) the decision-maker(s) for applying these policies (e.g., HR, your immediate superior, CEO)? o On what basis are these decisions made (e.g., results of annual reviews, personal decision of the top manager)? The presence or absence of formal policies does not necessarily create any advantages or disadvantages for you as you seek sponsorship. While it is true that having policies in place may provide you with a starting point, sometimes they also present constraints if your are asking for some form of support that might be outside of the policies. The important consideration here is to understand your environment and adapt your case for sponsorship accordingly. Another part of your research should be to investigate past practice, or precedent, with respect to sponsoring managers in Executive MBA programs. You should inquire if this kind of sponsorship has ever been provided to a The Case for Sponsorship: Seeking Your Employer s Support for an EMBA Page 12

13 manager in the past. If so, then try to discover the answers to the following questions: How frequently is this kind of sponsorship offered? How long has it been since the last time this kind of sponsorship was provided to a manager? How large / significant was the sponsorship for Executive MBA programs in the past? Which schools have the sponsored managers attended? Have any gone to the school to which I wish to apply? Have the managers sponsored in Executive MBA programs come from specific divisions or functional areas within the organization? Once again, these questions are intended to supply you with important contextual information in crafting your case for sponsorship. Understanding past practice provides a stronger foundation for your request, especially if there are precedents for sponsoring managers in Executive MBA programs. Researching policies and past practice allow you to understand some of the formal processes in your organization. This perspective can be complemented by learning more about some of the less formal conditions in your organization. Other questions you should be investigating include: What is the general impression of top management regarding the benefits of management development? What is the general impression of top management regarding the value of supporting managers in Executive MBA programs? What is the general impression of top management regarding graduates of the Executive MBA program to which I wish to apply? Are their any managers in the company now who are MBA holders and/or alumni of the school to which I want to apply? If so, how can I get their support in this process? These questions will help you understand the culture and attitude in your organization regarding support for management development. Hopefully, your organization understands the value of this practice and has a strong tradition of grooming high-potential managers for senior roles. There is one question that you will face when presenting a case for sponsorship for which you have to be ready - retention. A common concern about investing in management development for many organizations is the possibility that after making the investment in training and growing managers these individuals may leave the organization. This sort of concern is often presented to managers seeking sponsorship in an Executive MBA The Case for Sponsorship: Seeking Your Employer s Support for an EMBA Page 13

14 program as the scale of the support, both in time and money, can represent the most significant investment an organization can make in the development of a single manager. In some cases, top management in an organization may even believe that the completion of an Executive MBA program will lead normally to a manager seeking new opportunities outside the organization. In constructing your case for sponsorship you should preemptively address this concern. Include a discussion of your interests and targeted goals for your contribution while you enrolled in an Executive MBA program and after you graduate. Encourage any decision maker in this process to talk about how the organization will utilize your new skills and knowledge in the years to come. The more you can explicitly address your post-graduate career intentions and encourage your employer to discuss your post-graduate career opportunities the more effectively you can eliminate an employer s concerns regarding retention. The External Environment A case for sponsorship in an Executive MBA program can be strengthened with data from outside your organization. For example, analyze the management of your main competitors and the organizations recognized as leaders in your industry. In fact, analyze the management of any organization respected by the top management at your employer. Do key leaders in those organizations have an MBA? The possibility of using precedent from outside of your organization can underscore why your employer should follow that example. Next Steps With the research in place, you are now ready to move to building your case for sponsorship in the most informed and convincing manner. The next steps are to focus on describing the investment you are asking for and the return that you can offer. The Case for Sponsorship: Seeking Your Employer s Support for an EMBA Page 14

15 Building Your Case for Sponsorship: Investment & Return The first blow is half the battle Oliver Goldsmith If you have done the research described above then you are now ready to start building your case for sponsorship. The main focus of this request for support should be to demonstrate the return on investment (ROI) your employer can expect thanks to sponsorship. In this section of this document we will address both parts of this analysis: investment and return. Investment - Time Commitments The investment portion of the ROI analysis is more straightforward than the return analysis. In general, your employer s investment takes two forms: time and money. An important theme that runs through the analysis of the investment of time to earn an MBA degree in an Executive MBA program is that while you are asking for your employer s support for time away from the workplace you are also prepared to make a significant commitment of your own time. Most Executive MBA programs include residential sessions away from your workplace where a classroom experience is the venue for learning. That said, a great deal of the time commitment to earn an MBA degree is outside of the classroom as well. This includes, for example, reading, preparing for classes and case discussions, preparing for examinations, working on projects, and team meetings. When discussing your commitment to devoting the time necessary to be successful in an Executive MBA program you should ensure that your case for sponsorship highlights (a) that you are prepared to make that commitment of your time and that (b) aside from the residential sessions you will use your personal time for these activities without requiring more time away from the workplace. This point highlights your investment and commitment to the process. What will likely be a more focused area of the discussion regarding time commitments is the time you will need away from the workplace to attend the residential sessions. For example, the Executive MBA programs at IEDC- Bled School of Management typically require 17 weeks in residential sessions (either over a 12-month or a 24-month period). These immersive experiences, where program participants can focus on the courses and the learning process, are a critical part of the Executive MBA process. Providing you with this time off clearly represents a significant investment by your employer. In preparing your case for sponsorship you should address this The Case for Sponsorship: Seeking Your Employer s Support for an EMBA Page 15

16 aspect of your request by showing you have considered the impact of your absence from the workplace for these sessions and you have identified various ways in which your work responsibilities can be addressed while you are away. Of course, this does not mean you can commit to the same activities and the same deadlines as when you are in your workplace - that s simply not possible while attending an Executive MBA residential session. But it does mean that you have to plan ahead. Considering the following: What projects or deliverables can you accomplish before departing for a residential session? What specific tasks or deliverables can you advance to a point where a colleague or team member can complete that work without your continued participation? What (limited) work might you still be able to do while attending a residential session (e.g., conference calls, selected deliverables)? When discussing these time commitments with your employer, the three main messages in your case for sponsorship should be: 1. There will be time away from the workplace required (be specific: how many weeks; which specific weeks?), 2. While you are asking your employer for this time, you are also prepared to make a significant commitment of your own time to this process (e.g., devoting a portion of your holiday time to cover the residential sessions, working in the evening), and 3. You have planned ahead to try to make your absence from the workplace as smooth as possible with respect to activities and deliverables. Investment - Financial Commitments In general, the financial commitments for completing an Executive MBA program include: tuition fees, living expenses during residential sessions, and travel-related costs. Tuition fees are known in advance and the other costs can be reasonably estimated before the start of a program. You should collect this information and prepare a budget, including the timing, for the financial commitment necessary to complete an Executive MBA program. Earlier in this document we discussed the necessity to identify a specific Executive MBA program for which you will seek sponsorship. In the event that your employer poses the question regarding a less expensive program The Case for Sponsorship: Seeking Your Employer s Support for an EMBA Page 16

17 you should be prepared to address that by speaking to the value and outcomes of your preferred program. We will discuss this more in the section on returns below. Of course, the ideal situation would be if your employer agrees to financially support you for 100% of all of the costs associated with your preferred program. However, you should prepare for a different response based on analysis of your own ability and willingness to make a financial contribution to earning an MBA degree. Inarguably, there are benefits for an employer to invest in developing managers to enhance their skills and abilities to contribute to the success of the organization. At the same time, a manager who acquires these new skills and abilities will also enjoy the associated benefits through accelerated career advancement. Be honest with yourself: your interest in earning an MBA is driven in part by your own career goals and aspirations. If you are prepared to agree that the benefits of having an MBA are shared between you and your employer than you must consider if you are also willing to share some of the costs. The discussion of a shared financial commitment parallels the shared time commitment mentioned above. Of course, the opportunity to personally commit to some portion of the cost of earning an MBA depends not simply on your willingness but also on your financial ability to do so. As you create your case for sponsorship you should be prepared for this possibility. In other words, you should be prepared for the possibility of making a financial commitment to this process along with your employer. You should analyze what portion of your personal savings, loans from family members, or loans from financial institutions you can access if necessary to make this personal commitment. It is possible that without some personal financial commitment that, at best, your opportunity to join your preferred Executive MBA program may be limited or, at worst, you will not be able to join an Executive MBA program at all. There are some specific financial arrangements that could be offered by you, or be part of the offer by your organization, that you should consider and prepare for: You might initially cover the costs of the program and then receive a refund from your employer upon your successful completion (this could be at specific milestones, like after each half of the program, or a delayed refund until the program is completed), You might agree to a retention clause where you will personally refund your employer s investment if you leave the organization before a certain amount of time after finishing the program (e.g., 1-3 years). The Case for Sponsorship: Seeking Your Employer s Support for an EMBA Page 17

18 To summarize, when analyzing the financial commitments necessary to complete an Executive MBA program and incorporating this analysis in your case for sponsorship consider the following: Create a detailed budget showing the amount and timing of the financial commitments for completing the Executive MBA program, Be prepared (whether as part of the initial request or as part of the negotiations) to discuss a personal financial commitment to the Executive MBA process, Be prepared to address your employer s financial risk with various conditions around financial support (e.g., refunds, retention contract). Returns - The Heart of Your case for Sponsorship All of the work you have done to research the Executive MBA space and analyze the investment necessary for you to earn an MBA has been to make an informed case for the ROI your employer will enjoy thanks to sponsoring you. Accordingly, articulating the returns is truly the heart of your case for sponsorship. The most compelling returns you can offer your employer will be those directly linked to the needs of your employer. In this way, you can tailor your case for sponsorship by linking the outcomes of an Executive MBA program with the specific contributions you can make to address your employer s needs. While you can likely list several challenges facing your organization today off the top of your head, a more structured analysis will be helpful in putting these challenges in context. One popular method to examine an organization is called a SWAT analysis. The acronym stands for: Strengths, Weaknesses, Opportunities and Threats. You should begin thinking about your organization s needs through the lens of this sort of analytical framework. Specifically, try to identify: What current Strengths of your organization (e.g., corporate social responsibility, ethical decision-making) can be bolstered or complemented with the skills and abilities you can acquire through an Executive MBA experience, What Weaknesses does your organization face today (e.g., leadership skills, employee evaluation and motivation, strategic thinking) that could be eliminated with the skills and abilities you can acquire through an Executive MBA experience, The Case for Sponsorship: Seeking Your Employer s Support for an EMBA Page 18

19 What new Opportunities could your organization pursue more effectively (e.g., international expansion, diversification, partnerships, acquisitions) if you had the additional skills and abilities that can be acquired through an Executive MBA experience, and What Threats does your organization face today, and in the future (e.g., new market entrants, new product introductions, competitive pressures) that could be more effectively countered thanks to the skills and abilities that you can acquire through an Executive MBA experience. (Note: In applying SWOT analysis it is appropriate to consider how your organization s strengths can create opportunities and, similarly, how your organization s weaknesses can lead to threats.) Once you go through the process of carefully analyzing your organization you should have a list of what your organization needs right now and in the immediate future in order to be successful. Ideally, you should be able to prioritize these observations in a manner that the senior management of your organization would find insightful. The next step in identifying the ROI for your employer is to demonstrate how specific characteristics of the Executive MBA experience will leave you prepared to address the issues you raised in your SWOT analysis. The following is a list of the benefits and outcomes of sponsoring a manager in an Executive MBA program from an employer s perspective. You must find those that are strongly linked with your analysis: 1. Develop General Management Insights Most managers begin their careers by specializing in a topic. That could be a technical topic, like engineering or IT, or it could be a functional specialization, like finance, marketing, or human resources. A distinguishing feature of senior management, however, is a general management perspective. It is critical for senior managers to understand the big picture of an organization and how every decision will impact or involve every part of the organization. A well-designed Executive MBA experience includes a strong core of courses across the fundamental business disciplines. In this way, an Executive MBA program graduate is exposed to an integrated and balanced view of how all of the parts of an organization should interact. Your case for sponsorship should highlight how your decision-making responsibilities and abilities will be enhanced through the Executive MBA experience thanks to this general management perspective. The Case for Sponsorship: Seeking Your Employer s Support for an EMBA Page 19

20 2. Develop Leaders One challenge that all organizations face is developing strong leaders. This is not meant to refer solely to the person in the top role, but to the entire senior leadership team. A well-designed Executive MBA experience has a strong focus on developing leadership skills and insights. Leadership is a complex topic yet the principles of leadership can be learned if carefully and thoughtfully incorporated into the Executive MBA experience. Your case for sponsorship should highlight how the future success of your organization depends on excellence in leadership skills and demonstrate how that is a specific outcome of your preferred Executive MBA program. 3. Practical and Immediately Applicable Skills Often, people refer to the outcomes of a management training process by considering what happens after a manager completes the training. While that is a fine perspective, it overlooks the fact that practicing managers and professionals in an Executive MBA program bring new skills and abilities to their organization everyday while the program is underway. In other words, the returns to an employer begin immediately, not just after a sponsored manager completes an Executive MBA program. In addition, many Executive MBA programs include required projects for the application of management principles and techniques. By selecting your employer as the focus for such projects you can offer another form of payback before a program is complete. Your case for sponsorship should highlight that after every course, after each residential session, you will return to your role with new abilities and enhanced decision-making skills. 4. Best Practices from Peer-to-Peer Learning Great business practices and ideas exist everywhere. When managers spend all of their time speaking with colleagues inside their organizations then it is difficult to learn about best practices that exist in other organizations, other industries, and other regions. A great Executive MBA program will attract a diverse set of participants. As a student in such a program, you will be able to learn from counterparts from other settings whom you simply would be unable to meet otherwise. In this way, a great Executive MBA program becomes an incubator for new ideas from new sources. Your case for sponsorship should highlight the unique opportunity for cross-pollination that a program provides and the opportunities it presents. The Case for Sponsorship: Seeking Your Employer s Support for an EMBA Page 20

The Case for EMBA Sponsorship

The Case for EMBA Sponsorship The Case for EMBA Sponsorship Part 2 - Building Your Case for Sponsorship: Investment & Return In the final part in the blog series discussing The Case for EMBA Sponsorship, Danny Szpiro, Dean of Executive

More information

The Case for EMBA Sponsorship

The Case for EMBA Sponsorship The Case for EMBA Sponsorship Part 1 - Preparation and Research Written by Daniel Szpiro, Dean of Executive Education at The Jack Welch Management Institute http://community.mbaworld.com/blog/b/weblog/archive/2015/07/31/thecase-for-emba-sponsorship

More information

The Cambridge Executive MBA - Seeking Employer Support

The Cambridge Executive MBA - Seeking Employer Support - Seeking Employer Support An Executive MBA is a programme designed for people who have excelled in their career to date and have proved their ambition and drive to succeed and wish to invest in their

More information

THE HR GUIDE TO IDENTIFYING HIGH-POTENTIALS

THE HR GUIDE TO IDENTIFYING HIGH-POTENTIALS THE HR GUIDE TO IDENTIFYING HIGH-POTENTIALS What makes a high-potential? Quite possibly not what you think. The HR Guide to Identifying High-Potentials 1 Chapter 1 - Introduction If you agree people are

More information

Rutgers Professional MBA. Expect More. Be More.

Rutgers Professional MBA. Expect More. Be More. Rutgers Professional MBA Expect More. Be More. PROGRAM OVERVIEW The Professional Master of Business Administration (PMBA) program at the Rutgers School of Business Camden provides working professionals

More information

THE. VALUE OF A RICE M B A: A Case Study

THE. VALUE OF A RICE M B A: A Case Study THE VALUE OF A RICE M B A: A Case Study WHAT IS AN MBA WORTH? WHAT IS AN MBA WORTH? Potential students and employers have always pondered the value of the MBA. For those contemplating a full-time MBA program,

More information

Graduate School Guide

Graduate School Guide Graduate School Guide Graduate school is a significant investment of time, money, and resources. Before applying to programs, you need to determine: If graduate school is right for you How to select a

More information

What is an Executive MBA?

What is an Executive MBA? What is an Executive MBA? a guide to the EXECUTIVE MBA Is an Executive MBA right for me? What is an Executive MBA? These two questions are asked of me on a daily basis. Most people I speak with know about

More information

Associate Dean, Graduate Academic & Faculty Affairs College of Professional Studies Boston, MA

Associate Dean, Graduate Academic & Faculty Affairs College of Professional Studies Boston, MA Associate Dean, Graduate Academic & Faculty Affairs College of Professional Studies Boston, MA Executive Summary The College of Professional Studies at Northeastern University seeks a seasoned and innovative

More information

SPONSOR YOUR MOST PROMISING EXECUTIVES

SPONSOR YOUR MOST PROMISING EXECUTIVES SPONSOR YOUR MOST PROMISING EXECUTIVES execmba.com 16-Month program starting in August Offered Everywhere in Canada WHY YOU SHOULD SPONSOR YOUR MOST PROMISING EXECUTIVES IN QUEEN S EXECUTIVE MBA Queen

More information

MSc in Operations and Supply Chain Management Online Programme

MSc in Operations and Supply Chain Management Online Programme MSc in Operations and Supply Chain Management Online Programme 2 Foreword Professor Murray Dalziel Director, University of Liverpool Management School As a management professional and prospective student

More information

INSEAD Global Executive MBA Frequently Asked Questions

INSEAD Global Executive MBA Frequently Asked Questions INSEAD Global Executive MBA Frequently Asked Questions Page 2. Structure and Curriculum Page 4. Admissions Requirements and Selection Criteria Page 5. INSEAD EMBA Admissions Test Page 8. Admissions Process

More information

Rhode Island School of Design Strategic Plan Summary for 2012 2017. critical making. making critical

Rhode Island School of Design Strategic Plan Summary for 2012 2017. critical making. making critical Rhode Island School of Design Strategic Plan Summary for 2012 2017 critical making making critical executive summary This strategic plan serves as a guide for Rhode Island School of Design (RISD) over

More information

AAMC Statement on the Physician Workforce

AAMC Statement on the Physician Workforce AAMC Statement on the Physician Workforce June 2006 Association of American Medical Colleges Background An appropriate supply of well-educated and trained physicians is an essential element to assure access

More information

Whether and How to Apply to Ph.D. Programs in Political Science: FAQs

Whether and How to Apply to Ph.D. Programs in Political Science: FAQs Whether and How to Apply to Ph.D. Programs in Political Science: FAQs Matthias Staisch, The University of Chicago This Version: October 4, 2013 1 Do I need a Ph.D. to attain my professional goals? Before

More information

Adopting a Continuous Integration / Continuous Delivery Model to Improve Software Delivery

Adopting a Continuous Integration / Continuous Delivery Model to Improve Software Delivery Customer Success Stories TEKsystems Global Services Adopting a Continuous Integration / Continuous Delivery Model to Improve Software Delivery COMMUNICATIONS AGILE TRANSFORMATION SERVICES Executive Summary

More information

All available Global Online MBA routes have a set of core modules required to be completed in order to achieve an MBA. Those modules are:

All available Global Online MBA routes have a set of core modules required to be completed in order to achieve an MBA. Those modules are: All available Global Online MBA routes have a set of core modules required to be completed in order to achieve an MBA. Those modules are: Management and Organizational Change (P.4) Leading Strategic Decision

More information

Integrating work and life

Integrating work and life Integrating work and life It s not just a woman s issue anymore. By Julie Coffman, Priscilla Schenck and Melissa Artabane Julie Coffman is a partner with Bain & Company in the Chicago office and chair

More information

About the Bloch School The Henry W. Bloch School of Business and Public Administration at UMKC offers a high quality education, a student-focused

About the Bloch School The Henry W. Bloch School of Business and Public Administration at UMKC offers a high quality education, a student-focused Bloch Executive MBA About the Bloch School The Henry W. Bloch School of Business and Public Administration at UMKC offers a high quality education, a student-focused environment and close connections to

More information

One-Year Executive MBA

One-Year Executive MBA One-Year Executive MBA Make Your Mark www.rotmanemba.ca Rotman One-Year Executive MBA For more than 30 years, we ve been helping professionals like you become better leaders. We teach you analytical tools,

More information

Executive Leadership MBA Course Descriptions

Executive Leadership MBA Course Descriptions Executive Leadership MBA Course Descriptions MBA 608: Interpersonal Leadership and Managing Organizational Behavior (3 credits) This course provides rising stars learning opportunities to take the next

More information

THE STATESMAN. A GWC Student Attends Law School. New 2005 George Wythe College Campus. Happy Holidays! From George Wythe College. On Campus Seminars:

THE STATESMAN. A GWC Student Attends Law School. New 2005 George Wythe College Campus. Happy Holidays! From George Wythe College. On Campus Seminars: THE STATESMAN Volume 8 Issue 12 December 2005 Happy Holidays! From George Wythe College On Campus Seminars: Dec 16-17 Mar 4-5 Mar 7-8 May 2-27 May 30-31 July 15-16 Roots of America How to Read a Book A

More information

Terry College of Business Strategic Plan

Terry College of Business Strategic Plan Terry College of Business Strategic Plan The mission of the University of Georgia s Terry College of Business is the pursuit and dissemination of knowledge for the effective and ethical practice of business.

More information

Executive Leadership MBA Course Descriptions

Executive Leadership MBA Course Descriptions Executive Leadership MBA Course Descriptions MBA 608: Interpersonal Leadership and Managing Organizational Behavior (3 credits) This course provides rising stars learning opportunities to take the next

More information

On Outsourcing of the Family Office Chief Investment Officer Role

On Outsourcing of the Family Office Chief Investment Officer Role On Outsourcing of the Family Office Chief Investment Officer Role By Robin Coady Smith, Co Founder, the Continuum Consortium & Douglas S. Rogers, CFA As this very complex topic of outsourcing of the family

More information

The Executive MBA at Loyola Marymount University. Leaders Transforming the World

The Executive MBA at Loyola Marymount University. Leaders Transforming the World The Executive MBA at Loyola Marymount University Leaders Transforming the World The LMU Executive MBA Difference The LMU EMBA is one of California s premier, most respected programs. It is designed for

More information

Is an Executive MBA right for you?

Is an Executive MBA right for you? Is an Executive MBA right for you? A GUIDE TO THE EXECUTIVE MBA achieve goals busy schedule support classroom contribution cost peer network the new MBA What is an Executive MBA? The Executive MBA is a

More information

Ivey Executive MBA. Corporate Sponsorship Information

Ivey Executive MBA. Corporate Sponsorship Information Ivey Executive MBA Corporate Sponsorship Information The ROI of an Ivey Executive MBA for Your Organization Long-term Value When the program is complete, Ivey graduates are armed with the skills, knowledge

More information

PASSING THE TORCH. How to plan for a successful succession

PASSING THE TORCH. How to plan for a successful succession PASSING THE TORCH How to plan for a successful succession KEY TAKEAWAYS Having a succession plan in place is vital to the ongoing success and potentially to the near-term growth of your practice. You can

More information

Is an Executive MBA right for you? A GUIDE TO THE EXECUTIVE MBA

Is an Executive MBA right for you? A GUIDE TO THE EXECUTIVE MBA Is an Executive MBA right for you? A GUIDE TO THE EXECUTIVE MBA Table of Contents What is an Executive MBA?....2 Do I need to be an executive before I enter an Executive MBA program?....2 What are the

More information

GRADUATE SCHOOL GUIDE

GRADUATE SCHOOL GUIDE IS GRADUATE SCHOOL FOR YOU? CAREER DEVELOPMENT & STUDENT SUCCCESS GRADUATE SCHOOL GUIDE Your interest and success with a particular discipline may lead you to personal satisfaction and the chance to broaden

More information

Operations Excellence in Professional Services Firms

Operations Excellence in Professional Services Firms Operations Excellence in Professional Services Firms Published by KENNEDY KENNEDY Consulting Research Consulting Research & Advisory & Advisory Sponsored by Table of Contents Introduction... 3 Market Challenges

More information

Strategic Planning (in nonprofit or for profit organizations)

Strategic Planning (in nonprofit or for profit organizations) Strategic Planning (in nonprofit or for profit organizations) Written by Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. Copyright 1997 2008. Adapted from the Field Guide to Nonprofit Strategic

More information

MBA Hotel and Tourism Management

MBA Hotel and Tourism Management MBA Hotel and Tourism Management Accreditation Accreditation is a tool to monitor, assess and evaluate the standards and quality of higher education institutions and programs. Successful accreditation

More information

MIT Executive MBA Negotiating Corporate Sponsorship. Challenge convention. Challenge yourself.

MIT Executive MBA Negotiating Corporate Sponsorship. Challenge convention. Challenge yourself. Negotiating Corporate Sponsorship Challenge convention. Challenge yourself. Five Things to Know About an MIT EMBA 1. E should not = easy (or electronic) 2. Do it for the education 3. Apply what you learn

More information

All available Global Online MBA routes have a set of core modules required to be completed in order to achieve an MBA.

All available Global Online MBA routes have a set of core modules required to be completed in order to achieve an MBA. All available Global Online MBA routes have a set of core modules required to be completed in order to achieve an MBA. Those modules are: Building High Performance Organisations Management and Organisational

More information

WHAT IS CAPITAL BUDGETING?

WHAT IS CAPITAL BUDGETING? WHAT IS CAPITAL BUDGETING? Capital budgeting is a required managerial tool. One duty of a financial manager is to choose investments with satisfactory cash flows and rates of return. Therefore, a financial

More information

business undergraduate programs in Faculty of Business Athabasca University Bachelor of Commerce Bachelor of Management

business undergraduate programs in Faculty of Business Athabasca University Bachelor of Commerce Bachelor of Management Bachelor of Commerce Bachelor of Management University Certificate in Accounting University Certificate in Advanced Accounting University Certificate in Computers and Management Information Systems University

More information

Executive MBA Global (EMBA-Global) London, New York, Hong Kong Creating a business case for company sponsorship

Executive MBA Global (EMBA-Global) London, New York, Hong Kong Creating a business case for company sponsorship Executive MBA Global (EMBA-Global) London, New York, Hong Kong Creating a business case for company sponsorship A. Introduction B. Return on Investment B.1. Key programme features B.2. Programme structure

More information

Whitman College Student Engagement Center GRADUATE SCHOOL GUIDE

Whitman College Student Engagement Center GRADUATE SCHOOL GUIDE Whitman College Student Engagement Center GRADUATE SCHOOL GUIDE SHOULD YOU GO TO GRADUATE SCHOOL? How can you determine if graduate school is the next logical step for you? Some students pursue postgraduate

More information

Three- Year Dual Degree LBJ School and UT School of Law FAQs

Three- Year Dual Degree LBJ School and UT School of Law FAQs 1 Three- Year Dual Degree LBJ School and UT School of Law FAQs Q. For whom are the dual degree programs in law and policy well- suited? A. Students who are interested in working in positions at the intersection

More information

Beyond the Click : The B2B Marketer s Guide to Display Advertising

Beyond the Click : The B2B Marketer s Guide to Display Advertising Beyond the Click : The challenge In B2B marketing, the ultimate objective of any campaign is to generate the most qualified leads possible, convert these leads into new opportunities that fill the sales

More information

MSc in Project Management Online Programme

MSc in Project Management Online Programme Online Programme 3 Get ahead with an online MSc from the University of Liverpool International reputation ranked in the top 1% of universities worldwide, with an AACSB accredited management school Convenience

More information

Online Executive Certificate in Global Finance

Online Executive Certificate in Global Finance Global Finance Truly Global Focus. Truly Global Delivery. Thunderbird Online s facilitated online professional development programs provide you with a comprehensive education in core global business concepts

More information

LEADERS NEVER STOP LEARNING

LEADERS NEVER STOP LEARNING GREAT LEADERS G never stop learning. GREAT LEADERS INTRODUCING THE NEVER STOP LEARNING Executive MBA AN MBA WITHIN YOUR REACH In an effort to further our commitment to developing leaders, the B.I. Moody

More information

The Leadership EMBA at Loyola Marymount University. Leaders Transforming the World

The Leadership EMBA at Loyola Marymount University. Leaders Transforming the World The Leadership EMBA at Loyola Marymount University Leaders Transforming the World The LMU Leadership EMBA Difference A Steadfast Focus on Leadership An Executive MBA from Loyola Marymount University will

More information

Master program in Management, Executive MBA Program. POLICIES, PROCEDURES and REGULATIONS

Master program in Management, Executive MBA Program. POLICIES, PROCEDURES and REGULATIONS Master program in Management, Executive MBA Program POLICIES, PROCEDURES and REGULATIONS Final Version Accepted by the Senate on September 16, 2015 1 Table of Contents I. General Provisions II. Admission

More information

HR Function of the Future

HR Function of the Future 36 The SGV Review March 2004 The HR Function of the Future Vincent O. Abella In todays turbulent economy, company executives and human resource (HR) practitioners, most especially, are called to move away

More information

Sample Sponsorship Proposal

Sample Sponsorship Proposal Sample Sponsorship Proposal Note: This template is an illustration of an outline for a proposal for a prospective applicant to ask his or her company for sponsorhip. It does not necessarily represent a

More information

AACSB Standards. from the Eligibility Procedures and Accreditation Standards for Business Accreditation Handbook, revised January 31, 2010

AACSB Standards. from the Eligibility Procedures and Accreditation Standards for Business Accreditation Handbook, revised January 31, 2010 AACSB Standards from the Eligibility Procedures and Accreditation Standards for Business Accreditation Handbook, revised January 31, 2010 Standard 1: The school publishes a mission statement or its equivalent

More information

Launching the Dual Degree: Creating Business-Savvy Designers

Launching the Dual Degree: Creating Business-Savvy Designers D M I D E S I G N M A N A G E M E N T I N S T I T U T E A R T I C L E R E P R I N T Design Management Review Launching the Dual Degree: Creating Business-Savvy Designers Jeremy Alexis, Assistant Professor,

More information

4 Keys to Driving Results from Project Governance

4 Keys to Driving Results from Project Governance THOUGHT LEADERSHIP WHITE PAPER In partnership with Agile or Waterfall? 4 Keys to Driving Results from Project Governance You can t swing a project manager these days without hitting the debate of Agile

More information

Undergraduate Resource Series

Undergraduate Resource Series OCS APPLYING TO BUSINESS SCHOOL Undergraduate Resource Series Office of Career Services 54 Dunster Street Harvard University Faculty of Arts and Sciences 617.495.2595 www.ocs.fas.harvard.edu Photo: Harvard

More information

Daniels College of Business, University of Denver Executive MBA Course Descriptions

Daniels College of Business, University of Denver Executive MBA Course Descriptions Daniels College of Business, University of Denver Executive MBA Course Descriptions Business & Economic Context This introductory economics course is designed to provide a survey of essential economics

More information

EXECUTIVE MBA Course Descriptions

EXECUTIVE MBA Course Descriptions EXECUTIVE MBA Course Descriptions Business & Economic Context, XMBA 4102 This introductory economics course is designed to provide a survey of essential economics concepts and frameworks for executives.

More information

NEW - Tufts Career Advisory Network

NEW - Tufts Career Advisory Network N E T W O R K I N G & I N F O R M AT I O N A L I N T E R V I E W I N G WHAT is Networking? Networking is a process of asking people you know (and the people they know) for information, advice, ideas or

More information

MOVING FORWARD RIDER GRADUATE BUSINESS PROGRAMS. MBA // MAcc // MAcc Online // EMBA

MOVING FORWARD RIDER GRADUATE BUSINESS PROGRAMS. MBA // MAcc // MAcc Online // EMBA MOVING FORWARD RIDER GRADUATE BUSINESS PROGRAMS MBA // MAcc // MAcc Online // EMBA Rider University s College of Business Administration is an exciting and vibrant place that is focused on training tomorrow

More information

master of science in Technology Management

master of science in Technology Management master of science in Technology Management This ONE YEAR masters program exemplifies the merging of business and technology and provides you with critical business management skills for future success.

More information

One-Year Executive MBA

One-Year Executive MBA One-Year Executive MBA Make Your Mark www.rotmanemba.ca Rotman One-Year Executive MBA For more than 30 years, we ve been helping managers and executives like you become better leaders. We teach you analytical

More information

Technology: Creating New Models in Higher Education

Technology: Creating New Models in Higher Education Technology: Creating New Models in Higher Education By Robert W. Mendenhall Western Governors University Summary Technology will greatly expand access to higher education and fundamentally change the models

More information

REVEALED: THE BLUEPRINT FOR BUSINESS SUCCESS Find out if you are achieving your full growth potential

REVEALED: THE BLUEPRINT FOR BUSINESS SUCCESS Find out if you are achieving your full growth potential REVEALED: THE BLUEPRINT FOR BUSINESS SUCCESS Find out if you are achieving your full growth potential Overview Running your own business can be tough. There s a huge amount of advice out there but you

More information

Best in Class Referral Programs

Best in Class Referral Programs Take your business to the next level Best in Class Referral Programs Lower cost per sale, Higher Retention, Increased Profits Free Sales and Marketing Audit Call 410-977-7355 Best in Class Customer Referral

More information

Career Management. Making It Work for Employees and Employers

Career Management. Making It Work for Employees and Employers Career Management Making It Work for Employees and Employers Stuck in neutral. That s how many employees around the world would describe their career. In fact, according to the 2014 Global Workforce Study,

More information

ABEST21 Accreditation Manual

ABEST21 Accreditation Manual 2014 edition ABEST21 Accreditation Manual 2014 ABEST21 THE ALLIANCE ON BUSINESS EDUCATION AND SCHOLARSHIP FOR TOMORROW, a 21st century organization I. Introduction 1. The Purpose of Accreditation ABEST21

More information

MOVING FORWARD RIDER GRADUATE BUSINESS PROGRAMS. MBA // MAcc // MAcc Online // EMBA

MOVING FORWARD RIDER GRADUATE BUSINESS PROGRAMS. MBA // MAcc // MAcc Online // EMBA MOVING FORWARD RIDER GRADUATE BUSINESS PROGRAMS MBA // MAcc // MAcc Online // EMBA Rider University s College of Business Administration is an exciting and vibrant place that is focused on training tomorrow

More information

When companies purchase an integrated learning

When companies purchase an integrated learning Feature 2. Project team members are required to perform their regular responsibilities in addition to committing their time to the implementation. Organizations can overcome these challenges if they find

More information

Executive MBA (EMBA - London or Dubai) Creating a business case for company sponsorship

Executive MBA (EMBA - London or Dubai) Creating a business case for company sponsorship Executive MBA (EMBA - London or Dubai) Creating a business case for company sponsorship A. Introduction B. Return on Investment B.1. Key programme features B.2. Programme structure B.3. Recommendation

More information

How To Get A Masters In Sports At Northwestern University

How To Get A Masters In Sports At Northwestern University SPORTS ADMINISTRATION PART-TIME MASTER S DEGREE PROGRAM EVENING COURSES IN CHICAGO AND EVANSTON OPTIONAL SPECIALIZATION IN SPORTS ANALYTICS MASTER OF ARTS IN SPORTS ADMINISTRATION As one of the largest

More information

Elements of Technology Strategy:

Elements of Technology Strategy: Elements of Technology Strategy: Identification of Key Technologies and Developing Sourcing, Innovation and Balancing Strategies. Presentation to: Saudi Aramco Technical Exchange Meeting (TEM) 2003 Dhahran,

More information

UBC Executive MBA in Healthcare 15-month Part-time Program

UBC Executive MBA in Healthcare 15-month Part-time Program UBC Executive MBA in Healthcare 15-month Part-time Program www.sauder.ubc.ca/emba Open the door to new perspectives in healthcare. Created in collaboration with the UBC Centre for Health Care Management

More information

15 Principles of Project Management Success

15 Principles of Project Management Success 15 Principles of Project Management Success Project management knowledge, tools and processes are not enough to make your project succeed. You need to get away from your desk and get your hands dirty.

More information

INTERNATIONAL GRADUATE SCHOOL OF BUSINESS MBA IS AN MBA RIGHT FOR YOU?

INTERNATIONAL GRADUATE SCHOOL OF BUSINESS MBA IS AN MBA RIGHT FOR YOU? INTERNATIONAL GRADUATE SCHOOL OF BUSINESS MBA IS AN MBA RIGHT FOR YOU? THE MBA THAT S S AHEAD OF OF THE THE REST REST Is an MBA right for me? Over the years we ve helped thousands answer this question.

More information

CERTIFIED MANAGER COURSE SUBJECT HANDBOOK. Nationally Accredited Level 1 Certificate and Advanced Certificate for Customer Service Manager

CERTIFIED MANAGER COURSE SUBJECT HANDBOOK. Nationally Accredited Level 1 Certificate and Advanced Certificate for Customer Service Manager COURSE SUBJECT HANDBOOK CUSTOMER SERVICE INSTITUTE OF AMERICA CERTIFIED CUSTOMER SERVICE MANAGER Nationally Accredited Level 1 Certificate and Advanced Certificate for Customer Service Manager contents

More information

Best in Class Customer Retention

Best in Class Customer Retention Take your business to the next level Best in Class Customer Retention A 5% Improvement Can Double Your Bottom Line Profits Free Sales and Marketing Audit Call 410-977-7355 Lead Scoring, Prioritization,

More information

A Brief Guide to Executive Onboarding

A Brief Guide to Executive Onboarding Career Transition Series A Brief Guide to 2011 Bill Holland 1 Contributors Bill Holland Bill Holland is President of a leading Executive Search firm and founder of numerous businesses in Human Capital

More information

Proposal for a joint Executive Master s degree program with IE Business School

Proposal for a joint Executive Master s degree program with IE Business School ProposalforajointExecutiveMaster sdegreeprogramwithiebusinessschool ExecutiveSummary This proposal recommends the establishment of a joint degree Executive Master of Business Administration(EMBA)offeringbetweenBrownUniversity(Brown)andtheIEBusinessSchoolinSpain

More information

CP/ux. The 5 Key Steps to Hiring the Best UX Talent. A CLEAR/POINT White Paper. By Carol Szatkowski. Clear/Point. ux staffing consultants

CP/ux. The 5 Key Steps to Hiring the Best UX Talent. A CLEAR/POINT White Paper. By Carol Szatkowski. Clear/Point. ux staffing consultants CP/ux The 5 Key Steps to Hiring the Best UX Talent A CLEAR/POINT White Paper By Carol Szatkowski Clear/Point ux staffing consultants For over 23 years, Clear Point Consultants has been the agency to contact

More information

How to gain your employer s support. INSEAD Executive MBA

How to gain your employer s support. INSEAD Executive MBA How to gain your employer s support INSEAD Executive MBA How to gain your employer s support The INSEAD EMBA is the perfect next step for experienced managers who have excelled in their careers so far.

More information

Online Executive Certificate in Global Marketing

Online Executive Certificate in Global Marketing Global Marketing Truly Global Focus. Truly Global Delivery. Thunderbird Online s facilitated online professional development programs provide you with a comprehensive education in core global business

More information

Creating a business case

Creating a business case Creating a business case Introduction Section 1 a. Questions to ask before you start b. The starting point c. Creating a case d. Structure your case Section 2 a. Your business case b. The business need

More information

WHITE PAPER HOW COACHING & MENTORING CAN DRIVE SUCCESS IN YOUR ORGANIZATION

WHITE PAPER HOW COACHING & MENTORING CAN DRIVE SUCCESS IN YOUR ORGANIZATION WHITE PAPER HOW COACHING & MENTORING CAN DRIVE SUCCESS IN YOUR ORGANIZATION BY LIS MERRICK Managing Director, Coach Mentoring U.K., for Chronus Corporation 1 Mentoring & Talent Development Solutions EXECUTIVE

More information

building and sustaining productive working relationships p u b l i c r e l a t i o n s a n d p r o c u r e m e n t

building and sustaining productive working relationships p u b l i c r e l a t i o n s a n d p r o c u r e m e n t building and sustaining productive working relationships p u b l i c r e l a t i o n s a n d p r o c u r e m e n t INTRODUCTION 1 1 THE GROWING INFLUENCE OF PROCUREMENT PROFESSIONALS 2 2 GUIDELINES FOR

More information

Amcor Commercial Leadership Development Program

Amcor Commercial Leadership Development Program Amcor Commercial Leadership Development Program Creating a new world of packaging The Commercial Leadership Development Program (CLDP) is a key part of Amcor s commitment to developing Sales & Marketing

More information

High-Impact Succession Management

High-Impact Succession Management High-Impact Succession Management Executive Summary Kim Lamoureux Principal Analyst Michael Campbell Senior Research Analyst Center for Creative Leadership Roland Smith Senior Research Faculty Center for

More information

EXAMPLE WORKPLACE COMPETENCIES

EXAMPLE WORKPLACE COMPETENCIES EXAMPLE WORKPLACE COMPETENCIES ADAPTABILITY Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change

More information

Top-Up. Short-term and part-time executive education programs at Victoria and Vancouver business schools offer managers a leg up on the job.

Top-Up. Short-term and part-time executive education programs at Victoria and Vancouver business schools offer managers a leg up on the job. Top-Up Short-term and part-time executive education programs at Victoria and Vancouver business schools offer managers a leg up on the job. By Heather Hughes If you re reading this magazine chances are

More information

Essentials to Building a Winning Business Case for Tax Technology

Essentials to Building a Winning Business Case for Tax Technology Essentials to Building a Winning Business Case for Tax Technology The complexity of the tax function continues to evolve beyond manual and time-consuming processes. Technology has been essential in managing

More information

Master of Business Administration

Master of Business Administration Master of Business Administration The Master of Business Administration program is specifically designed for experienced business professionals and managers seeking upward career mobility or professionals

More information

How To Develop A Global Leadership Development Program

How To Develop A Global Leadership Development Program Global Leadership Development Talent Management CapitalWave Inc. White Paper March 2010 1 Table of Contents: Global Leadership Development (GLD): Distance. 3 GLD 2: Defining Leadership across Cultures

More information

METROPOLITAN COLLEGE. Goals and Student Assessment Outcomes Measures. Graduate Degree Programs

METROPOLITAN COLLEGE. Goals and Student Assessment Outcomes Measures. Graduate Degree Programs METROPOLITAN COLLEGE Goals and Student Assessment Outcomes Measures for Graduate Degree Programs TABLE OF CONTENTS Overview... 3 Degrees Master of Arts in Human Resource Management. 4-10 Human Resource

More information

Development at the top: Who really cares?

Development at the top: Who really cares? Development at the top: Who really cares? A survey of executive teams Erik de Haan Ashridge Business School Inge Wels Ashridge Business School Bill Lucas Talent Foundation Jonathan Winter Career Innovation

More information

Developing Your Professional Online Identity

Developing Your Professional Online Identity Developing Your Professional Online Identity Defining Who You Are And How You Show Up In The World! Njeri Watkins Njeri Watkins is a Professional Online Identity and Digital Media Communications Consultant

More information

10 Tips to Education Assistance Program Excellence

10 Tips to Education Assistance Program Excellence 10 Tips to Education Assistance Program Excellence White Paper by Heidi Milberg Director of Business Development General Physics Corporation www.gpworldwide.com General Physics Corporation 2011 As with

More information

W. C L I F F O X F O R D E X E C U T I V E M B A SP O N S OR S H I P G U I D E PRINCIPLED LEADERS FOR GLOBAL ENTERPRISE

W. C L I F F O X F O R D E X E C U T I V E M B A SP O N S OR S H I P G U I D E PRINCIPLED LEADERS FOR GLOBAL ENTERPRISE SP O N S OR S H I P G U I D E PRINCIPLED LEADERS FOR GLOBAL ENTERPRISE 1 SP O N S OR S H I P G U I D E A.WHAT IS AN EMBA? EMBA stands for Executive Master of Business Administration, which is a degree

More information

JUMP-START YOUR CAREER AND DEVELOP YOUR MANAGERIAL SKILLS. YMP Young. Managers Program

JUMP-START YOUR CAREER AND DEVELOP YOUR MANAGERIAL SKILLS. YMP Young. Managers Program 30 JUMP-START YOUR CAREER AND DEVELOP YOUR MANAGERIAL SKILLS YMP Young Managers Program Why Should you take the next business step with the YMP? The Young Managers Program is an international program which

More information

PREPARING FOR THE INTERVIEW

PREPARING FOR THE INTERVIEW U N I V E R S I T Y C A R E E R S E R V I C E S PREPARING FOR THE INTERVIEW THE INTERVIEW The interview is an opportunity to demonstrate to an employer why you are the best fit for the position. Essentially,

More information

Q: What is Executive Coaching? Q: What happens in an executive coaching session? Q: How does Executive Coaching Take Place?

Q: What is Executive Coaching? Q: What happens in an executive coaching session? Q: How does Executive Coaching Take Place? Executive Coaching Information Sheet The following are typical questions people have about Executive Coaching. The answers provided reflect Excelerate s approach, beliefs and experiences as a tenured coaching

More information

Security and Privacy Trends 2014

Security and Privacy Trends 2014 2014 Agenda Today s cyber threats 3 You could be under cyber attack now! Improve 6 Awareness of cyber threats propels improvements Expand 11 Leading practices to combat cyber threats Innovate 20 To survive,

More information

Is an Executive MBA right for me?

Is an Executive MBA right for me? Is an Executive MBA right for me? Use the guide to find out if Executive MBA is the right choice for you Is an Executive MBA right for me? What is an Executive MBA? What are the benefits of an Executive

More information

Administrative Residencies and Postgraduate Fellowships in Healthcare Administration SUMMARY REPORT 05/12/2010

Administrative Residencies and Postgraduate Fellowships in Healthcare Administration SUMMARY REPORT 05/12/2010 Administrative Residencies and Postgraduate Fellowships in Healthcare Administration SUMMARY REPORT 05/12/2010 Prepared by Strategic Communications for the American College of Healthcare Executives Residencies

More information