data recovery specialists

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1 data recovery specialists Last year we helped thousands of clients to recover data from media including hard disk drives, RAID, USB drives, tapes and even mobile phones. This is why clients such as MITIE, NHS and the BBC, trust us with their critical data! At Data Recovery Specialists, we understand how important your data is. With more than 40 years experience chairing BSI and ISO committees for magnetic storage media, we are a company you can rely on. This is why we offer an immediate technical analysis, free no obligation quote and emergency service for critical recoveries. Our success rates are alongside the highest possible. Data Recovery Data Conversion Computer Forensics Drive Repairs Business Continuity

2 Get your data back or pay nothing With 40 years experience in data recording techniques, Data Recovery Specialists Ltd offer a data recovery service for all forms of corrupted or damaged storage media. We have chaired Technical Committees for BSI (British Standards Institute) as well as ISO (International Standards Organisation), for optical and magnetic data storage devices. At Data Recovery Specialists, we understand how important your data is. Whether you re an international giant like MITIE or a student who s lost his thesis, we are committed to recovering your data as quickly and cost effectively as possible. Last year, we regularly recovered data from media that other data recovery companies said was impossible. Free Data Recovery Evaluation Our free data recovery evaluation service will tell you whether your data can be recovered, exactly how much it will cost and how long the data recovery will take. Industry Leading Diagnostics Class 100 clean rooms, specialised platter removal jigs and specialised software applications allow us to provide the most comprehensive service in the industry. Excellent Service You will be appointed your own consultant, who will offer you a fixed price quotation, free return shipping and after sales support. Established and Trusted 40 years experience in the industry and ISO 9001 accreditation, ensures the highest success rates in the industry 2

3 What we do... Data Recovery We specialise in vital recoveries, where your data is mission critical and you need to trust absolute specialists. All our engineers are trained to the highest standards and we often succeed where other data recovery companies have failed. We recover data from all laptop and desktop hard drives, tape, data cartridges, removable media and multidisk RAID devices. As an industry leader, our data recovery service is officially approved by all leading hard drive manufacturers, including Fujitsu, Hitachi, IBM, Iomega, Lacie, Maxtor, Samsung, Seagate, Toshiba and Western Digital. Data Conversion We support applications from vertical markets including architecture, design, construction, oil and gas exploration, engineering, military, financial, medical, insurance and government. Regardless of the problem, we offer a total solution to meet all your data access requirements. Whether you are upgrading systems or databases, converting or processing data, or simply cannot read your electronic archives or media - we provide solutions tailored to meet your requirements. We can transfer or recover your data to new formats and media, or supply the appropriate hardware and software to enable you to access your data. Computer Forensics Computer forensics has become a vital tool in providing evidence in cases such as computer misuse and attacks against computer systems. The goal of computer forensics is to examine digital media in a forensically sound manner with the aim of recovering, linking and understanding information. Given our data recovery knowledge, we can provide reports regardless of the physical condition of the media, format or operating system. Our computer forensic reports are simple to understand and comply with the Civil Procedure Rules for Electronic Evidence and the Association of Chief Police Officers Guidelines. 3

4 Why we are different... Simply because we care passionately about your data. Unlike other companies, we will never declare data unrecoverable, simply because it may not be economically viable. Similarly, we will appoint your own dedicated account manager for a personal service. We do not charge for return media and return shipping is also free of charge. immediate analysis and quote, together with a full file listing of recoverable files - completely free of charge and with no obligation class 100 clean rooms and laboratory facilities, ensuring your critical data is in the safest hands certified by ISO/IEC & Data Protection Act 94.7% recovery rate, which ranks alongside the highest successes in the industry 24:7:365 service available, which means that if you experience failure on a Friday, your data can be safely returned by Monday personal consultant allocated to your individual recovery 4

5 Hard Drive Data Recovery Hard drives don t last forever. They are mechanical devices with motors. All hard drives share the same basic structure, varying only in how each part is used and the quality of the components themselves. The platters, spindle motor, heads, and head actuator are inside the hard drive, sealed within the chamber called the hard disk assembly (HDA). The HDA should only be opened by professionals. On the outside of a hard-drive is the logic board, bezel, and mounting equipment. If you have lost or cannot access your data for any reason, immediately switch off your computer and seek professional advice - otherwise your data may be irretrievably lost. If you have accidentally deleted files, DO NOT write anything more to the drive including FDISK, disk cleanup, system restore or browse the web. This risks overwriting the data. Hard disk drives are precision instruments, so they need to be handled with care. Desktop or server hard drives don t handle shocks very well. Laptop computer hard drives are built to handle more shock but are still fragile. Putting one down on a table won t hurt it, but dropping it certainly will. There may be several indications that your data has been lost or wiped from your hard drive, including clicking noises or a total loss of power. Whatever the symptoms, we have often recovered data from hard drives that would normally be considered unrecoverable. We support all makes and models of hard drives and can recover data from any type of failure. Our service includes a free analysis and engineering report - detailing the failure, likely causes and costs to recover your data. There is no obligation to proceed. 5

6 RAID Data Recovery... Data Recovery Specialists are experts in RAID data recovery from multi-drive systems. From common RAID levels, up to highly specialised Network Attached Storage, supporting all operating systems and configurations. Our extremely high RAID data recovery success rate, results from many years of experience, combined with specialist tools and software, specifically developed for multi-drive RAID data formats. This is why customers including the MOD, NHS and Kodak trust our expertise in RAID technology. Although highly fault tolerant, RAID configured storage can fail due to many reasons. These include component failure (including hard drives and controller cards), operating and application corruption, but most commonly, simple user error, leaving the data inaccessible. RAID data is extremely complex and data configurations numerous - such as striped, volume, spanned etc. Manufacturers also add complexity with unique configurations and virtual partitions. Successful RAID data recovery relies on pattern recognitions and understanding the array configuration, the file system on the data array, what the problem is and why the array failed in the first place. Our RAID recovery capabilities don t just stop at NTFS Based Raids; we also have extensive capabilities with MAC (Xsan & Xserve), UNIX, FAT and VMware RAIDs. Our engineers are dedicated RAID data recovery specialists. We have unique knowledge and experience and are always available to talk you through the problem free of charge. 6 6

7 Tape Data Recovery We are experts in recoveries from tape and optical formats, regardless of the manufacturer, age or format of the data. Our extremely high success rate, results from many years of experience, combined with specialist tools and software, specifically developed for tape and optical formats. This is why customers including CGG Veritas, Proctor & Gamble and the Ministry of Defence trust our tape expertise. We recover data from all types of removable media, including optical disks and magnetic tapes to solid state storage, regardless of application or format. Whether physically or electromagnetically damaged, we have the hardware to mount the media and the experience in new and legacy formats to access your data, from the latest generation data cartridges and memory sticks to spooled tape. If you do not support a particular format, we can offer a conversion service, taking your data and converting it for ease of access. We have converted terabytes of foreign or legacy formats, databases, images, and compression algorithms into smoothly operating solutions and presently support over 150 media types and 2,000 software formats. Our technicians have successfully recovered data from media which is old and worn, flood damaged, snapped, burnt and deleted. With regards our tape data recovery service, we would initially complete an assessment to determine the nature of the fault. We will then respond with a detailed diagnosis, including prices and timescales. 7

8 Data Recovery Services Ltd Unit 1 Avon House 19 Stanwell Road Penarth CARDIFF CF64 2EZ (t) (dd) (e) [email protected]