MARCH 2011 WISE. World In-Service Experience
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1 MARCH 2011 WISE
2 Content WISE Family Introduction WISE Knowledge Base WISE Component Performance & Recommendations WISE Main Adopted Solutions & Tips Conclusion Page 2
3 Introduction A source of information proposed by Airbus to share our technical knowledge with customers A family of services, putting together pieces of knowledge capitalized and analyzed by Airbus from: In-service events Operators and suppliers experience Lessons learnt (flight tests, labs...) For customers: A quick online access to up-to-date technical information Highlights on best practices & efficient recommendations Means for improving your aircraft reliability and reducing operational and maintenance costs Page 3
4 WISE family overview (WISE) Advice & tips for operational support Provide technical information on frequently asked questions (4000+ articles) Self support Top fleet solutions to optimize operational performance Promote effective & viable modifications and maintenance advice based on in service experience Proactive recommendations on components Identify troublemakers Launch proactive improvements actions Provide feedback Sharing knowledge and experience with our customers Page 4
5 WISE Knowledge base Page 5
6 Focus on WISE Knowledge base On line service in Airbus World Maintenance & Engineering community WISE Knowledge base database contains more than 4000 articles providing recommendations or answers to frequently asked questions. Articles address all aspects of a topic : engineering, operational, documentation, Examples: Complex Interchangeability conditions Troubleshooting tips Preliminary information before Tech Data update Recommended actions to improve systems reliability WISE Knowledge base complements Airbus operational documentation, it does not supersede it WISE Knowledge base database is kept up to date and obsolete articles are deleted WISE Knowledge base helps operators save time Page 6
7 Focus on WISE Knowledge base For daily operations, the answer to technical question at a mouse click Page 7
8 Focus on WISE Knowledge base Daily in-service issue Relevant tip Disclaimer Page 8
9 WISE Component Performance & Recommendations Page 9
10 Objective & Scope Purpose To increase component reliability. To reduce operating costs, mainly linked to unscheduled component maintenance Scope Rotable and repairable LRU (including ATA 32, 49 & 70+) Off-A/C unscheduled maintenance (shop visits) Status Access to component recommendations via AIRBUSWORLD Maintenance & Engineering (Manage fleet / Optimize my fleet) Signature of MoU to define data supply, access& confidentiality Reporting fleet (status March 2011) 28 Airlines (directly or represented by their MRO) ~1500 A/C (75% A320 Family, 25% A330/A340) ~100,000 removals per year, covering ~3000 P/N Deployment phase of the service successfully launched Page 10
11 Process Airline/MRO Suppliers Airbus Report raw data on removals, shop findings and costs Involvement of all stakeholders in end-toend process. Give feedback to Airbus and suppliers about effectiveness of solutions Collect and process raw data. Identify troublemakers via KPIs Give feedback to participant about solutions for known issues Set-up improvement plan with suppliers for unknown issues Analyse performance and root causes with Airbus specialists and suppliers Page 11
12 Data Reporting Reporting format Standard template covering detailed component removal data A/L or MRO templates as default format Airbus templates as preferred format provided on request ATA Spec2000 LRU Removal (Chapter 11.9) and Shop Finding Record (Chapter 11.10) as optimum format Reporting channel *One line per removal event, mainly covering: date, tail N, PN, SN, removal reason & shop finding Reporting frequency Supply of data monthly or quarterly, within one month from end of reporting period Delay between removals and shop findings acceptable Proper performance analysis requires quality data Page 12
13 Publication & Benefits Publication Set-up improvement plan and give regular feedback (each quarter, alternating for A320 Family and A330/A340 Family) Benefits Advantages for various functions within the participating organisation (Fleet Management, Reliability Engineering, Contracts, Supply Chain/Logistics, etc) Pro-active regular hint on potential troublemakers Overview on available and upcoming solutions to improve component performance, including an indication on the economic interest of investment Full visibility on component in-service behaviour, including comparison of performance against guarantees Advice on trouble-shooting, in particular for high NFF rates For further information, please send your questions to Participants granted access to AIRBUSWORLD Page 13
14 WISE Main Adopted Solution & Tips Page 14
15 Objectives & Scope WISE Main Adopted Solutions & Tips has been developed following airline requests for more advice and/or assistance to improve reliability / reduce operating costs (A320 Symposium, CSIP ) WISE Main Adopted Solutions &Tips highlights some technical recommendations to: Increase A/C availability and particularly Operational Reliability (OR) Reduce Operating Costs (maintenance cost, fuel / weight saving) These recommendations have been selected through 3 different criteria: 1. Technical efficiency demonstrated through in-service experience 2. Economic efficiency demonstrated through cost/benefit analysis 3. Wide applicability Two types of recommendations are available: 1. Modifications (covered by SB / VSB mandatory ones are excluded ) 2. Preventive maintenance actions Page 15
16 Content For all items, as a supplement to technical aspects (background, recommendation, expected benefits), WISE Main Adopted Solutions & Tips provides a cost/benefit analysis to show the economic interest of this recommendation. The result of this cost / benefit analysis, based on fleet average data, is expressed through: a) Payback period notion for modifications Payback period = Embodiment Cost Yearly Cost Savings Material Labour Embodiment Cost Cost Savings b) Cost Saving notion for preventive maintenance action Operational Interruptions Unscheduled Maintenance Scheduled Maintenance Fuel consumption Spares level Cost Saving = difference of cost between fit to failure & preventive maintenance strategy Page 16
17 Conclusion WISE is a set of free of charge solutions to : support your operation improve your fleet performance reduce your unscheduled maintenance costs Provide instant technical answers & tips Help decision making for business cases Pro-active regular hints on potential component troublemakers to prevent cost drifting Page 17
18 Access to WISE on AIRBUSWORLD Access to WISE - Component Performance & Recommendations - Main Adopted Solutions & Tips Access to WISE family Page 18
19 Contacts We are always looking for your feedback in order to improve the services provided WISE KNOWLEDGE BASE Gilbert GORETTA Engineering Support WISE Project Manager Tel. +33 (0) WISE MAIN ADOPTED SOLUTIONS & TIPS Dominique GAREL Airline Economics Maintenance Economics & Reliability Analysis Tel. +33 (0) General query WISE COMPONENT PERFORMANCE & RECOMMENDATIONS Carlos SANTOS SANCHEZ Airline Economics Analysis and Fleet Management Tel. +33 (0) General query Do not hesitate to contact us for any further question or for a live demonstration via Webex conference Page 19
20 AIRBUS S.A.S. All rights reserved. Confidential and proprietary document. This document and all information contained herein is the sole property of AIRBUS S.A.S.. No intellectual property rights are granted by the delivery of this document or the disclosure of its content. This document shall not be reproduced or disclosed to a third party without the express written consent of AIRBUS S.A.S. This document and its content shall not be used for any purpose other than that for which it is supplied. The statements made herein do not constitute an offer. They are based on the mentioned assumptions and are expressed in good faith. Where the supporting grounds for these statements are not shown, AIRBUS S.A.S. will be pleased to explain the basis thereof. AIRBUS, its logo, A300, A310, A318, A319, A320, A321, A330, A340, A350, A380, A400M are registered trademarks. Page 20
21 Abbreviations A/C (Aircraft) A/L (Airline) CSIP (Customer Satisfaction Improvement Programme) DMC (Direct Maintenance Cost) _G (Guarantee) IDOLS (In-Service Data Tools) IP (Initial Provisioning) I.S. (In-Service) KPI (Key Performance Indicator) MoU (Memorandum of Understanding) MRO (Maintenance, Repair and Overhaul Organisation) MSN (Manufacturer Serial Number) OI (Operational Interruption) PN (Part Number) SB (Service Bulletin) SIL (Service Information Letter) SN (Serial Number) SPSA (Supplier Product Support Agreement) Std (Standard) WISE () Page 21
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