Outstanding prospects Welcome to Flughafen Zürich AG

Transcription

1 Outstanding prospects Welcome to Flughafen Zürich AG

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3 Contents Contents Editorial 3 Mandate 4 Divisions 5 Employer and employees 7 Travel hub 9 Commercial and services centre 10 Project competency 11 Leadership role 13 Partnerships 15 Economic significance 17 Finance 18 Frameworks 19 Environmental protection 20 1

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5 Editorial Switzerland s gateway to the world Zurich Airport is the most important traffic hub in Switzerland. This is where we start our journeys to worldwide destinations, and this is where the world gains its first impressions of Switzerland. But it is not just the tourism and export industries that count on our services, the surrounding region as an important business location does so too. Zurich Airport is also a vibrant meeting place. As such, it provides passengers and visitors with firstclass services and a high-quality retail offering. Swiss values such as quality and reliability, as well as efficient and safe processes guide our day-to-day work. The airport is constantly developing to become an all-encompassing service centre in the Zurich metropolitan area. People who work at Zurich Airport carry out a wide variety of occupations in a demanding and motivating environment. This means we are all team players: open to the world and open to the future. We are pleased to welcome you. Stephan Widrig CEO Flughafen Zürich AG 3

6 Mandate Flughafen Zürich AG Flughafen Zürich AG is the owner and operator of Zurich Airport and fulfils a mandate of the federal government. As a listed company, cost-efficiency is a key dimension of its strategy. Mandate Flughafen Zürich AG performs a public duty in operating Zurich Airport on behalf of the Swiss Confederation. With more than 190 direct flight destinations, Flughafen Zürich AG demonstrates that it is carrying out this mandate successfully and is meeting the needs of the market and the local economy. Flughafen Zürich AG owns the airport site and the majority of the real estate at Zurich Airport. It maintains the building infrastructure for flight operations and ensures that all processes run smoothly at the airport. One element of the corporate strategy is the ongoing development of the Zurich Airport product. Nonaviation business areas such as retail and real estate are also increasing in importance. The aim is to exploit the potential of these areas in line with the market in order to preserve and increase the competitiveness of the overall airport system. 4

7 Divisions Organisational structure The core business of Flughafen Zürich AG comprises the Aviation, Commercial and Real Estate divisions. The organisation is supported by the Finance division and various staff units. Aviation is responsible for licensed operations at Zurich Airport. It provides and coordinates all the activities and procedures that make for premium quality, efficient and safe flight operations. These include all passenger-related flight processes during take-off, landing and transfer as well as freight handling, safety and security. The involvement of all key partners in the central steering committee, Airport Steering, helps to keep operations running smoothly. Aviation Marketing's task is to ensure a route network from Zurich that is in line with demand. Aviation is also responsible for short-, medium-and long-term planning of the aeronautical infrastructure as well as for developing and maintaining the airport premises and airside civil engineering works. The Commercial division is responsible for supporting the retail centres, and for landside traffic and marketing. The division organises attractive airside and landside shopping, catering and services and operates the second-largest shopping centre in Switzerland in terms of sales. Other tasks include overall responsibility for all landside transport operators, the Services & Parking department, the public transport connections and the overarching marketing and branding of the airport. The Real Estate division is responsible for the development and construction and for the commercial, technical and infrastructure-related management of all buildings and related facilities at Zurich Airport. Its portfolio ranges from the terminal buildings, office centres, logistics and hangar buildings to the new major project The Circle. Other tasks include managing the technical systems necessary for flight operations and buildings. Finance secures the funding and liquidity Flughafen Zürich AG needs and ensures the transparency not only of financial results but also of the processes involved in procuring and using resources by the company and its departments. The Investor Relations department ensures high-quality and timely financial reports and communications. The division performs systematic evaluations and assessments of Flughafen Zürich AG's risk exposure as part of our risk and compliance management. Finance also comprises Supply Management, which negotiates optimum purchasing conditions for capital goods and consumer goods. The Information and Communication Technology department checks all data processing and communication networking operations. Finance is also responsible for international business development and for providing support to a number of airports around the world. The following cross-divisional staff units at Flughafen Zürich AG report directly to the CEO: Human Resources, Corporate Communications, Legal Service, Public Affairs and Legal & Environment. The Public Affairs department maintains external relations with political institutions and figures, and with economic and industry associations, and represents the company s interests in the political process. The Legal & Environment department handles matters relating to air, the climate, resources, and the biosphere. Aviation Commercial Real Estate Finance Staff units 5

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9 Employer and employees An attractive employer Flughafen Zürich AG has over 1,600 employees working in over 70 occupations. We encourage and support our staff to develop their individual skills and talents because they are essential to the success of the company. Over 1,600 people work for Flughafen Zürich AG in over 70 different occupations. In aviation, construction and real estate management and maintenance, Flughafen Zürich AG is one of Switzerland s top employers. Our reputation is enhanced by the modern working conditions (a generous length of service model, attractive insurance solutions, contributions towards public transport travelcards, free sports activities, etc.) and individual development opportunities with regular situation assessments, internal courses and workshops. Employees of Flughafen Zürich AG have a very broad range of vocational and educational backgrounds from highly qualified specialists to trained staff. The company s staff development programme supports the development of personal, social, specialist and methodological skills. For its international operations, Flughafen Zürich AG needs employees who are able to function within a variety of cultural environments across the world. These assignments are rewarding on both a professional and personal level. To make sure we have the skilled staff we need for the future, Flughafen Zürich AG provides a large number of apprenticeship places in a variety of occupations. We consider it part of our social responsibility to train young people and to provide jobs for them once they have successfully completed an apprenticeship. Every year, we take on new apprentices and integrate newly qualified apprentices into our workforce. Thanks to our close links with Swiss universities and technical colleges, every year we provide a number of students with internships. The registered office of Flughafen Zürich AG is located in the Zürcher Unterland region, a popular place in which to live and work. Its benefits include an extensive, modern infrastructure and excellent access to both private and public transport and to the countryside. The lively city of Zurich is not far away. A number of vocational colleges and other well-known educational institutions such as the University of Zurich and ETH Zurich are also close by. Employer Employees Promoting young talent Workplace 7

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11 Travel hub Dynamic travel hub Thanks to Switzerland s excellent links to the rest of the world and its sophisticated combination of public and private transport, Zurich Airport is the best connected place in Switzerland and a central travel hub at the heart of Europe. Zurich Airport offers business and leisure travellers a choice of over 190 direct connections to destinations worldwide. This also applies to passengers using Zurich Airport as a convenient hub right at the heart of Europe for transfer and onward travel. In addition to supervising and maintaining the runways and taxiways, Zurich Airport also checks and handles all types of cargo. International, regional and local public transport companies converge at Zurich Airport, making it very easy to reach. These companies include SBB (Swiss Federal Railways) and ZVV (Zurich Transport Network) with its suburban railway, buses and the Glatt Valley light rail link, as well as coach and shuttle services. Facilities for private vehicles also play an important role at Zurich Airport. There are a large number of parking spaces, a park-and-ride service, long-stay and valet parking, car rentals, hotel buses, taxis and a petrol station. Passengers Infrastructure and cargo Public transport Private transport 9

12 Commercial and services centre A popular place to meet The commercial and services centre brings people together and provides an important source of income for Flughafen Zürich AG. As the second largest shopping centre in Switzerland, it offers a wide array of premium quality services. Retail and catering Services Real estate Service platform Visitors Advertising, promotion and PR Zurich Airport is a shopper s paradise. 365 days a year, visitors can find an extensive range of goods in over 150 shops at the Airport Center as well as in the Duty Free and Arrival Duty Free areas. There are also many bars, cafés and restaurants for those who wish to enjoy a drink or a meal. The wide range of services available at Zurich Airport includes medical care, financial and legal assistance, a hotel, a nursery, a Transit Hotel, security services, VIP services, and the offices of the various tour operators. A wide choice of office and business premises is available from Flughafen Zürich AG on short- or longterm leases. There are also many land and property opportunities for companies and investors. The Circle project is an investment in the future by Flughafen Zürich AG. We will be building a highquality service complex over the next few years that will increase the average length of stay at Zurich Airport and thus strengthen the commercial and services centre. Each year, we welcome hundreds of thousands of visitors to the observation decks who wish to experience the fascination of flying and life at the airport at close hand. Many take part in sightseeing and guided tours. The infrastructure has been designed to cater for a wide variety of visitor groups and ages. The high-quality advertising spaces at Zurich Airport reach a wide and interested audience. Promotions carried out at the airport have also proven to be a great success. 10

13 Project competency Diverse project skills Project management plays a key role in the strategy of Flughafen Zürich AG in Switzerland and abroad. This is why it is so important to build on and strengthen this skill in future. Zurich Airport is constantly being developed and adapted to meet market needs. One example of this is the major project The Circle, which will add a whole new dimension to Zurich Airport. As well as long-term projects, maintaining value and modernising the infrastructure have an important role to play. We are currently focusing on two projects. The Terminal 2 Upgrade project involves the complete renovation of Terminal 2 by This includes optimising and extending the infrastructure and refreshing the appearance of the terminal. The Curbside Lane Refurbishment project involves the renovation and redesign of the curbside lanes alongside the terminals on both the departure and arrival levels. The traffic lanes, footpaths and parking spaces will be adapted, and traffic will be controlled by a new management system. Thanks to many years of experience and proven expertise in managing a domestic airport, Flughafen Zürich AG has gained an international reputation as a valued airport management partner. Airport projects can benefit from its considerable proficiency as an airport operator and close collaboration with local partner companies. Its activities are focused on Latin America, India and other countries in Asia. Flughafen Zürich AG s diverse, market-oriented project management skills are a key factor in enabling the company to continue generating substantial added value in the future. Project competency in Switzerland Project competency abroad 11

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15 Leadership role Active leadership role Flughafen Zürich AG maintains a consistently high level of quality and safety in all of its core processes. To do this, it assumes an active leadership role based on strong and reliable partnerships. With many years of experience in successful airport management, Flughafen Zürich AG is one of the world s leading companies in this field. Its reputation is based not only on a complete mastery of its own core competencies, but also on its close working relationship with all of its business partners. At Zurich Airport, Flughafen Zürich AG employs well-proven quality control systems to maintain the high quality of its services. Keeping a company like Flughafen Zürich AG at the top of its game over the long term in its core business of air traffic and all related sectors demands not only continuous quality control but also a relentless focus on innovation. Flughafen Zürich AG therefore invests as much in maintaining and refurbishing its infrastructure as it does in the continued improvement of all of its processes. Part of our leadership responsibility is actively involving our partner companies in our ongoing optimisation programme. The many awards that we and our partners regularly receive for Zurich Airport is a real measure of the success of our policy of focusing on quality and the consumer. For these awards, which have been presented to us both by international consumer organisations and by trade associations from around the world, we have to thank our employees and our partner companies for making this possible. Core processes Innovation Awards 13

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17 Partnerships Profitable partnerships To successfully reach your goals, you need reliable partners. Which is why Flughafen Zürich AG is a keen advocate of strong, mutually beneficial partnerships based on fairness and respect. Flughafen Zürich AG s main customers include airlines, licensees and commercial partners. As a domestic carrier with an international hub, Swiss International Air Lines enjoys a unique position at Zurich Airport: it is Flughafen Zürich AG s biggest customer. Also important, however, are the numerous tenants taking full advantage of Zurich Airport s well-developed business infrastructure. Flughafen Zürich AG needs reliable partners such as air traffic control, police, customs, ground handling and cargo companies. Other partners include safety and security specialists such as the fire brigade and other emergency services. Flughafen Zürich AG maintains an open and fair business and partnership relationship with its suppliers. Our government agency partners occupy a special position in the communities around Zurich Airport as well as in the Federal Administration. Flughafen Zürich AG has also entered into strategic partnerships with Switzerland Tourism, Zurich Tourism, Swiss International Air Lines AG and the Swiss Museum of Transport with a view to supporting each other s marketing efforts. We also maintain a very close relationship with the authorities at federal, cantonal and municipal level. A special place is accorded to the City and Canton of Zurich, both of whom have a participating interest in our company, with a shareholding of five and percent respectively. The Canton of Zurich has three representatives on the Flughafen Zürich AG board of directors, which gives it an important voice in management. The City and Canton of Zurich see the airport as an important success factor for the Zurich region and the tourist industry. Customers Partners The City and Canton of Zurich 15

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19 Economic significance Important economic engine Zurich Airport is an important economic engine for both the region and the country, and a competitive factor for Zurich and for Switzerland s exports. The airport also caters for the mobility needs of residents and visitors. Zurich Airport is home to approximately 280 companies employing over 25,000 people in a wide variety of occupations. Zurich Airport and its partners are major employment generators for the Canton of Zurich and neighbouring regions. All of the companies with units at Zurich Airport together generate annual gross added value of around CHF 4.4 billion. A further CHF 1.7 billion is generated indirectly by the businesses which supply products and services to these companies. Zurich Airport and its partner companies account for approximately seven percent of the Canton of Zurich s annual income of CHF 86 billion. It is also worth mentioning the added value that arises when the employees (and investors) of these airport-based companies spend their income, since this results in additional added value of CHF 7.2 billion. Tourism is one of Switzerland s most important export sectors. In 2013, it generated export revenues of CHF 15.6 billion more than five percent of Switzerland s total income from exports. Every third visitor to Switzerland arrives by air. The rapid growth in the Asian long-haul markets in particular is accelerating the trend for visitors to arrive by air. The Swiss hotel industry recorded a total of 35.6 million overnight stays in 2013, including over one million at Zurich Airport. Airfreight is an integral part of the export-led Swiss value chain. A third of all exports by value leave Switzerland by air. Similarly, a sixth of all imports to Switzerland by value arrive by air. In 2013, Zurich Airport handled 74 percent of the total volume of Swiss air cargo or 419,000 tonnes. Almost the entire volume of freight is carried in passenger aircraft, which provides the airlines with significant added value. The availability of passenger flights at Swiss airports is therefore directly related to cargo volumes. 72 of Switzerland s 100 largest companies are located within a 100-kilometre radius of Zurich Airport and benefit from its proximity. Because of the strength of the Swiss export sector, many companies depend directly or indirectly on the air traffic hub at Zurich Airport and the direct connections it provides to the world s major business centres. Jobs Value creation Tourism Freight Location factor 17

20 Finance Sound finances Strengthening our financial base and boosting added value play an important role in Flughafen Zürich AG s strategy. Doing this requires sustained profitability and disciplined risk management. Finance Capital market viability Value enhancement It takes regular investment to keep reinvigorating and expanding Zurich Airport. But we can only invest if we are profitable and have the financial resources to do so. Flughafen Zürich AG generates profits from both the Aviation flight operations and the Non-aviation segment. In addition to ensuring the profitability of our business, we also have to manage the company s financial risks. These are constantly evaluated and appraised by our Risk & Compliance Management department. As well as fulfilling the terms of our licence mandate and ensuring the prudent management of all matters related to safety, regulatory compliance, ecology and social needs, Flughafen Zürich AG places particular emphasis on our capital market viability. We attach great importance to having the necessary strategies in place to make the business attractive to investors and the capital markets, despite the often very complex investments that put great pressure on our balance sheet. Quite apart from their profitability, the high level of use of the airport facilities is worthy of mention. The Airport Value Added articulates the commitment of Flughafen Zürich AG to its shareholders. Taking due account of the regulatory framework and licence mandate, the senior management team remains committed to delivering a sustained increase in shareholder value. 18

21 Frameworks Key frameworks Flughafen Zürich AG is obliged to consider a host of different frameworks. We deal with these responsibly and professionally and ensure transparency by tailoring our message to suit specific target groups. The business of operating Zurich Airport is influenced and shaped in many important ways by political frameworks and processes. Flughafen Zürich AG maintains active contact with the various political stakeholder groups. An airport is a transport infrastructure designed for the long term. The complex political processes and administrative procedures associated with such an infrastructure can take decades to resolve. It is vital that such procedures are instituted early on, that they are supervised over this entire period, and that an open dialogue is maintained with politicians, authorities and associations. Flughafen Zürich AG places great value on maintaining the backing of the political community for the licence mandate granted to it by the Swiss Confederation, as this provides planning security and legal certainty for the company and the community. Flughafen Zürich AG communicates in an open and comprehensible way. In addition to the provision of timely and accurate information on current issues, we consider dialogue with the public to be of paramount importance. We talk to the airport s immediate neighbours, to the general public, and as an intermediary, to representatives of the media. Groups of people with an interest in doing so should be able to experience Zurich Airport at first hand. Our tailored offerings make it a very popular excursion destination and provide visitors with a greater understanding of the fascinating world of aviation. Political framework Public 19

22 Environmental protection Successful environmental protection Protecting nature and environment is very important to Flughafen Zürich AG. It aims to minimise the negative impact on the environment by means of technical, operational and regulatory measures. Environmental management system Environmental issues Clear goals Flughafen Zürich AG operates a large, diverse infrastructure and attaches great importance to a responsible approach to the environment. Flughafen Zürich AG is therefore committed to continuously reducing its impact on the environment. Its environmental guidelines set priorities, while the company-wide environmental management system in accordance with ISO ensures that all environmentally relevant processes are recorded and handled efficiently. Zurich Airport s environmental protection measures include noise management, resident protection, climate protection, air quality, resource management (energy, water, waste and waste water) and reconciling construction projects with environmental protection legislation. Around half of the airport consists of green spaces, including the Klotener Riet conservation area. It is therefore particularly important to protect the airport grounds as a habitat for rare plants and animals. In addition to the legal requirements, Flughafen Zürich AG has set voluntary, binding goals in certain areas. One of its priorities is climate protection: It aims to reduce the carbon emissions produced by Flughafen Zürich AG which have already been cut by 40 % in the last 20 years from around 30,000 tonnes today to 20,000 tonnes in In its Energy Strategy 2030 it defined clear goals to ensure a secure, cost-effective and environmentally sound energy supply for the airport in the future. 20

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24 Status December 2015 Information subject to change Flughafen Zürich AG P.O. Box, CH-8058 Zurich-Airport