QCI - D.L. SHAH QUALITY AWARD. Guidelinesfor the 10 th Cycle (V2)

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1 QCI - D.L. SHAH QUALITY AWARD Guidelinesfor the 10 th Cycle (V2) 1. The Award The QCI-DL Shah Quality Awards have been instituted with a view to promote awareness that performance improvement through quality initiatives is an important element for gaining a competitive edge. The Award recognises successful projects (in the form of case studies) of an organisation that have resulted in continuous improvement of products and/or services, better and effective operations as well as increased customers/stakeholders satisfaction. The awards are given for specific projects which have to be submitted in the form of case studies. 2. Sectors and Categories for the Awards Awards will be given to outstanding projectsin any sector e.g., Government Department, Education, Private/Public sector, Industrial/Manufacturing or service including Healthcare, Education, Finance sector, NGO etc., which can demonstrate their achievements through authentic data and results, Excellence in Business through innovations, excellent quality of products/processes, lean transformations, multi-skilling, processes and systems, IT interventions, automation, TPM, TQM, etc. A maximum of 3 projects can be submitted by any organization/unit/ho/ro after screening and selecting the best three internally. 3. Application Fees Only online applications will be accepted. Each project submitted shall be accompanied with an application fee. For Organizations belonging to Micro & Small Sector, NGOs, Education and Government Sector the application fees will be Rs. 575/- per project (inclusive of service %). For Organizations belonging to Medium and Large Sector, the application fees will be Rs. 8625/- per project (inclusive of the 15% service tax). The fees are to be paid online through the payment gateway. 4. The Awards

2 There are 3 levels of the Award.These levels are: Level 1 : QCI-D.L. Shah Quality Platinum Award Level 2 : QCI-D.L. Shah Quality Gold Award Level 3 : QCI-D.L. Shah Quality Silver Award Each level has its own distinct rigors and requirements for quality and performance and has minimum marks to be achieved. During the site verification when no suitable project (case study) is found to be eligible under a sector / category, no award shall be given. However upon request a certificate of appreciation will be given to all those projects which will undergo final site verification. The final decision pertaining to the number of Awards will be taken by the Jury constituted by the QCI. 5. Eligibility for the Award This award is open to all type of organizations/sectors(govt. of India,Public sector,private sectors,finance,manufacturing,power, Infrastructure,Healthcare,Education,NGOs etc.). The organization should be located in India. An organization submitting projects, must satisfy the following conditions: The organization has not been convicted by any Court for any irregularities. Projects once awarded will not be considered. 6. Assessment Criteria The assessment of the projects will be made on the basis of various parameters which have been identified by a team of experts from QCI and D.L. Shah Trust. Emphasis will be placed on the following key parameters; 1. Problem/solution clarity 2. Ingenuity and Innovation in approach 3. Data source and collection 4. Technical approach 5. Team working 6. Diagnosis of the problem (root cause analysis & quality tools deployed) 7. Benchmarking used in the project 8. Impact of the project: tangible benefits, intangible benefits or socio economic and environmental benefits.

3 9. Sustainability of the project 10. Standardisation & Horizontal development Note1: Such projects for which financial impact cannot be arrived at (e.g. Projects belonging to Government, Education and Social Sector etc.), financial benefits will not be considered as a parameter for evaluation. However, such projects should state the environmental,socio-economic and other benefits. Note2: The project should demonstrate application of appropriate quality tools and techniques. Note 3: Projects which have concluded or live projects which are expected to yield results by March 2016 / during the site visit will be considered. 7. Assessment Process The team of experts nominated by the QCI will be carrying out the assessment of the projects submitted. The projects will undergo the following phases of assessment Stage 1: Online Application Applicants are required to submit details pertaining to following two forms, comprising of mandatory & optional fields:- a) Form A:-Organizational details b) Form B:-Project details Note: Guidelines for Form B is the suggested guidelines document for creating a detailed Project Report. All the online applications (case studies) received shall be scrutinized by NBQP Secretariat in order to determine whether the following details are available or not. If any of the above details are not available, NBQP Secretariat, if required, may request the organization to correct and re-send the same. Incomplete applications or such applications which lack clarity on the enablers, processes or results or are unrelated to any applications of quality tools and

4 techniques will be rejected at this stage. The reasons of rejection will be duly intimated and discussed with the applicant. The decision on final rejection will be taken by the Assessment Team. After preliminary screening projects will undergo assessment as follows; Stage 2: Preliminary Screening: - Document Assessment: All eligible applications will undergo document assessment by the Assessment Team. The Assessment Team will examine the case studies on the basis of the criteria as per Sr. No. 6. The projects will be scored based upon the above assessment parameters. The marks obtained by each project at Stage 2 will be concluded through consensus approach by the assessment team. The assessment team will decide about the projects that will be invited for a live presentation at QCI office i.e. the next stage of assessment. The actual finalization of marks will be done during Stage 4. Stage 3: Project Presentation at QCI office The aim of the project presentation is to objectively comprehend and seek clarifications from the project team that have actually executed the project. After the presentation, the Assessment Team will finally decide the marks for various criteria through consensus approach. The decision for cut-off marks and thereafter the selection of projects for which site verification are needed will be taken at the end of this phase. Organizations shortlisted after Stage 3 will be informed about the site verification schedule. Stage 4: Site Verification for project implementation The aim of site visits will be to ensure that the claims made in the project including savings as well as tools employed are verified. The Assessment team will scrutinize the necessary documents as well as interact with personnel of the organization including people involved in the project in order to satisfy that all claims are justified. The CEO/COO/VP along with Project Head shall debrief the Project and answer all the queries put up by the site assessment team. Report Submission

5 The assessment team will submit a report to NBQP Secretariat about their assessment of the projects and it will include recommendations for the various awards pertaining to the differentcategories of Award. Stage 5: Final Selection and communication NBQP Secretariat will forward the assessment report and recommendations of the assessment team to the Jury that has been formed for final selection of the awards. The jury will consist of eminent experts appointed by NBQP/QCI and the D.L. Shah Trust. Note :The Awards will be presented during the forthcoming11 th National Quality Conclave of Quality Council of India to be held in New Delhi, around mid Non-disclosure and confidentiality The names of the applicants and scoring system developed for the assessment process will be regarded as proprietary and kept confidential. Such information shall be made available only to those individuals who will be directly involved in the assessment and administrative process and shall not be disclosed. 9. Cost to be borne by the applicant organization Besides the requisite application fees for participating in the Award the following costs are to be borne by the applicant organization. 1. For Stage 3: All costs incurred by the Team Members of various projects who would be making presentation before assessment team members at Quality Council of India office, New Delhi. 2. For Stage 4: Airfare charges* (wherever there is air connectivity)/train/ac Sedan car (in case no air/train connectivity exists). *Please Note: In case the number of organizations for a particular site are multiple, the travel expense may be shared by the applicant organizations. The invoice will be raised by QCI. 3. For Stage 4: One night hotel stay including Food/travel and other miscellaneous expenses. The location and category of the hotel shall be decided by the Assessors and informed to the applicant organization for booking. In case of very large

6 organizations or due to certain unforeseen circumstances where the assessment is not possible in 1 day then the applicant organization will bear the cost of stay for the 2 nd night. 4. For Stage 4: All local travel from hotel to assessment site and return shall be organized by the Applicant organization. Note:-The tentative amount for the expenses will be communicated to the applicant organizations prior to the site visit and consent taken for the site visit. 10. Submission of Application and Last Date Online Applications should be sent on or before May 31 st, 2016 to: CEO National Board for Quality Promotion, Quality Council of India 2 nd Floor, Institute of Engineers Building, Bahadurshah Zafar Marg New Delhi Tel: , , , Fax: Mail at:[email protected], [email protected]: Call: , , ext. 33. For any queries, the above may be contacted