HUAWEI Ascend Mate Smartphone FAQs

Transcription

1 V100R001 HUAWEI Ascend Mate Smartphone FAQs Issue 01 Date HUAWEI TECHNOLOGIES CO., LTD.

2 2013. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Technologies Co., Ltd. Trademarks and Permissions and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd. All other trademarks and trade names mentioned in this document are the property of their respective holders. Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS" without warranties, guarantees or representations of any kind, either express or implied. The information in this document is subject to change without notice. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this document do not constitute a warranty of any kind, express or implied. Huawei Technologies Co., Ltd. Address: Website: Huawei Industrial Base Bantian, Longgang Shenzhen People's Republic of China support@huawei.com i

3 Change History Change History ii

4 iii

5 Date Author Change Description V1.0 Mate Project Team Initial draft iv

6 Contents Contents Change History... ii 1 Basics Your Phone at a Glance Installation Color Schemes Home Screen How Do I Add or Delete a Screen? Contact How Do I Create a Contact? How Do I Import Contacts from or Export Contacts to the SIM Card? How Many Contacts Does My Phone Support? How Do I Create a Contact Group? Text Messages How Do I Send a Text/Multimedia Message? How Do I Change the Input Method When Editing a Message? How Do I Forward a Text Message, Send a Text Message to Multiple Recipients, or Save a Text Message as a Draft? How Many Recipients Can I Send a Text Message to? How Do I Set the Message Ringtone and Vibration? How Many English Characters and Chinese Characters Are Allowed in a Long Text Message? How Many Text Messages Can Be Saved on My Phone? How Do I Disable the Keystroke Sound? How Do I Identify Received and Sent Messages? Multimedia Messages How Do I Send a Multimedia Message? Why Does My Phone Fail to Send or Receive Multimedia Messages? How Do I Solve This Problem? Is There Any Restriction on File Size, Video Format, or Resolution When I Send a Multimedia Message? Music What Are the Meanings of Artists, Albums, Songs, and Playlists? How Do I Create a Playlist? What Playing Modes Does My Phone Support? How Do I Play Songs in the Background, Quit Music, and View the Lyric When the Song Is Playing? v

7 Contents How Do I Set the Dolby Sound Effect? How Do I Import Audio or Video Files from a PC or USB Flash Drive to My Phone? How Do I Export Audio or Video Files to a PC or USB Flash Drive? Camera How Do I Import Images or Videos from a PC or USB Flash Drive to My Phone? How Do I Export Images or Videos to a PC or USB Flash Drive? My Phone Cannot Open Some Photos or Videos. Why? Where Are My Photos and Video Clips Saved? How Do I Change the Saving Location? How Do I Edit Photos or Videos or Add Frames to Photos? Does My Phone Support the HD Video (1080p)? What Frame Rate Does My Phone Support? Can I Disable the Shutter Sound? Streaming Media Will My Phone Stop Playing Streaming Media When a Call Comes In? If Yes, Will It Resume Playing After the Call Is Ended? The Phone Cannot Play Some Streaming Media. Why? What Causes Poor Quality of Online Streaming Media Played on My Phone? Does Playing Online Streaming Media Use the Phone Memory? Bluetooth My Phone Cannot Be Discovered by Other Devices. Why? What Can I Do? What Files Can Be Transmitted Using Bluetooth? How Do I Share My Phone's Data Connection Using Bluetooth? Can I Use Bluetooth to Synchronize Data with a Computer? Can I Make Calls or Listen to Music Using a Bluetooth Headset? What Is the Bluetooth Working Range? My Phone Fails to Pair with Other Bluetooth Devices. Why? Can I Connect My Phone to a Computer and Access the Internet Using Bluetooth? How Do I Set Up or Remove an Account? How Do I Send an ? GPS Navigation Does My Phone Support GPS? How Can I Locate My Position or Use the Navigation Function Quickly? The Navigation Application on My Phone Cannot Receive Signals from GPS Satellites. What Can I Do? When Used Indoor, My Phone Usually Fails to Locate My Position. When It Finally Locates My Position, the Displayed Position Is Far from the Actual Position. Why? Does My Phone Support Voice Navigation? Common Settings How Do I Set Network Parameters? How Do I Enable or Disable Data Services? How Do I Use Wi-Fi? How Do I Use My Phone as a Wi-Fi Hotspot and Access the Internet from Another Device Using My Phone's Mobile Data Connection? Does My Phone Support Wi-Fi? What Protocol Does It Support? vi

8 Contents My Phone Is Connected to a Wi-Fi Network but I Cannot Open Web Pages. Why? I Have Turned on My Phone's Wi-Fi, but It Cannot Detect Wi-Fi Signals from A Wireless Router Like Other Devices. What Can I Do? How Do I Know Whether My Phone Is Using Its Mobile Data Connection or a Wi-Fi Connection to Access the Internet? I Cannot Connect to a Wi-Fi Hotspot. Why? How Do I Use My Phone as a Mobile Wi-Fi Hotspot and Access the Internet from Another Device Using My Phone's Data Connection? Can I Access the Internet Using Wi-Fi from a Device with a Static IP Address? Can My Phone Be Associated with an AP at 5 GHz Frequency Band? How Can I Use the Wi-Fi Direct Function? Internet Access How Do I Clear My Browser's Cache and Web History? Does My Browser Support Full-Screen Mode and Bookmarks? If Yes, How Do I Set Them? Can I Use My Account on a Web Page? Can I Use My Online Banking Account on My Phone? How Do I Save an Image From a Web Page? How Do I Set My Browser's Home Page? How Do I Save a Web Page for Offline Reading? How Do I Enable or Disable My Phone's Mobile Data Connection? Can I Use My Phone to Access the Internet During a Call? How Do I Set the Ringtone? How Do I Set the Ringtone and Message Tone? Do Notification Tones and Message Tones Conflict? Language and Keyboard Does My Phone Support Text Input Using Handwriting or an Onscreen Keyboard? What Text Input Methods Does My Phone Support? I Installed a New Text Input Method but Cannot Use It. Why? Does My Phone Support the Stroke Input Method? Can I Change the Font Size on My Phone's Screen? Does the Huawei Input Method Support Handwriting in Full-Screen Mode? Screen Lock How Do I Enable a Screen Lock that Must Be Unlocked Using a PIN? How Do I Enable a Screen Lock that Must Be Unlocked Using a Pattern? How Many Times Can I Try the Screen Unlock Pattern Before My Phone Becomes Locked? How Do I Lock and Unlock the Screen? How Do I Add or Delete an Alarm? ebook Does My Phone Support ebook? What Is the Maximum Size for an ebook to Be Read on My Phone? What Word Document Formats Does My Phone Support? How Do I Use USB Tethering? How Do I Use USB Tethering If I Connect My Phone to a Computer Running Windows XP? vii

9 Contents How Do I Use USB Tethering If I Connect My Phone to a Computer Running Windows Vista or Windows 7? Applications What Third-Party Applications Does My Phone Support? How Do I Obtain Third-Party Applications? How Do I Install, Manage, and Uninstall Applications? Installation Management Uninstallation I Cannot Install an Application. Why? What Can I Do? APK How Do I Exit a Running Application? How Do I Reduce the Power Consumption of Third-Party Applications? Does My Phone Support Cloud Services? Others Cloud Drive What Advantages Does the Cloud Drive Have? Does My Phone Support HiSuite? How Do I Use HiSuite to Back Up or Upgrade My Phone? Does My Phone Support HiSuite? How Do I Use HiSuite to Back Up or Upgrade My Phone? DLNA How Do I Use the DLNA Function? How Do I Add or Delete Shared Files and Folders? How Do I Open a Shared File from My Phone? How Do I Play a Media File for Another DLNA Device? How Do I Download a Media File? How Do I Upload a Media File? What Advantages Does DLNA Have? Screen Lock How Do I Lock the Screen? How Do I Unlock the Screen? Task Manager What Functions Does Task Manger Provide? How Do I Open Task Manager? What Does the Task Manager Screen Look Like? What Can I Do on the Task Manager Screen? How Do I Check the Available Space on My Phone Memory and My microsd Card? How Do I Check My Phone's Available RAM Space? What Data Can Be Backed Up on My Phone? Basic Functions of Huawei Mate How Do I Cut or Copy Files or Folders from the Phone Memory to a MicroSD Card? viii

10 Contents How Do I Save Battery Power? How Do I Reduce My Data Traffic? My Phone Runs Very Slowly. What Can I Do? Can I Uninstall Applications Customized by My Service Provider? My Customized Wallpaper Automatically Stretches. Why? How Can My Phone Enter the Recovery Mode? How Do I Restore Factory Settings? How Do I Increase My Phone Memory Space? How Do I Disable Touch Sounds? My Screen Turns Off Automatically. How Do I Turn It On? How Do I Adjust the screen Brightness? Does My Phone Support the Key Backlight Power Saver? How Do I Enable or Disable Airplane Mode? How Do I Use My Phone as a USB Mass Storage Device? What Is My Phone's CPU Frequency? I Used Software to Check My Phone's CPU Frequency and Find That It Is Different from the Nominal One. Why? Does My Phone Support FM Radio? Are My Phone's Antennas Embedded? Does My Phone Support Theme or Dynamic Wallpapers? Does My Phone Support Video Chat? How Do I Enter and Quit Safe Mode? I Cannot View Streaming Media. Why? Is My Phone's Touchscreen Capacitive or Resistive? When I Use My Phone as a Modem, What OSs Does My Phone Support? Does My Phone Support Virtual Private Networks? Can I Take a Screenshot? If Yes, How? How Do I Use the Face Unlock Function? Can I Scan a 2-Dimensional Barcode with My Phone? Does My Phone Support 3D Speed Up? Hardware What Functions Does the Front Camera Support? Which Types of Headsets Can Work with the Phone? Does the Phone Support HDMI, TV-OUT, and OTG? Is the SIM Card Associated with My Phone? Does My Phone Support Hot Swapping of microsd Cards and SIM Cards? What Are Meanings of Indicators on My Phone? What Are the Material, Texture (Forested or Highlighted), and Color of the Phone Back Cover? Does the Back Cover Prevent Fingerprints? What Is the Material of the Phone Frame? What Are Developer Options and Their Functions? Does the Phone Support Time Synchronization? My Phone Is Delivered with a 2 A Charger. Can the Phone Use a 1 A Charger? Does My Phone Support International Roaming? Is Any Special Setting Required? FAQs ix

11 Contents 6.1 What Are Features of Huawei Mate? How Do I Use AirSharing? Glove Mode Ghost Hand (Phone Screen Failure) Error Operations Caused by the Phone Cover LCD SIM Card Charging Common Software QQ... 错 误! 未 定 义 书 签 6.11 APN Does Low Power Volume Lead to Communication Failures? Does My Phone Support a Gyroscope? Does My Phone Have Embedded Navigation Software? Does Android 4.1 Support Face Unlock? What Accessories Are Delivered with Huawei Mate? What Customized Software is Installed on Huawei Mate? Does My Phone Support Emotion UI? My Phone Enters the Fast Boot Mode. Why? How Does My Phone Quit the Mode? High Temperature, Performance, and Power Consumption x

12 1 Basics 1 Basics 1.1 Your Phone at a Glance 1

13 1 Basics 1.2 Installation NOTE Huawei Mate does not support hot swap of the SD card. 1.3 Color Schemes White (white front, silver frame, and white back cover) Black (black front, silver frame, and black back cover) 2

14 1 Basics 1.4 Home Screen How Do I Add or Delete a Screen? 1. Touch and hold on any blank area on a screen. On the option menu that is displayed, touch Thumbnails 3

15 1 Basics 2. Touch the plus sign (+) to add a screen. A maximum of nine screens are supported. 3. Touch the cross (x) in the upper right corner of a blank screen to delete a screen. 4

16 1 Basics 1.5 Contact How Do I Create a Contact? How Do I Import Contacts from or Export Contacts to the SIM Card? How Many Contacts Does My Phone Support? The maximum number of contacts depends on the available phone memory How Do I Create a Contact Group? By default, contacts are stored in the phone memory and SIM card. You can group contacts stored in the phone memory rather than contacts stored in the SIM card. 5

17 1 Basics Three default groups have been created for grouping contacts stored in the phone memory. You can hold on an existing group to rename it, or create another group. Then, you can touch the plus sign (+) to add contacts to a group. 1.6 Text Messages How Do I Send a Text/Multimedia Message? Open Messaging. On the message editing screen, touch to attach a file to the message, or touch and hold on a file to share it in a multimedia message. 6

18 1 Basics How Do I Change the Input Method When Editing a Message? Touch the text box to display the keyboard, and drag the status bar downward to select an input method. 7

19 1 Basics How Do I Forward a Text Message, Send a Text Message to Multiple Recipients, or Save a Text Message as a Draft? How Many Recipients Can I Send a Text Message to? Forwarding a text message: Hold on the text message to be forwarded, and touch the forward button on the displayed option menu. Sending a text message to multiple recipients: In the To text box, enter multiple phone numbers, edit the text message and touch Send. Alternatively, you can touch the SIM card. Saving a text message as a draft: and add multiple contacts stored in the phone memory or Enter the text message and the recipient's phone number, and touch or. The text message is automatically saved as a draft. A text message can be saved as a draft only when the recipient is specified. You can send a text message to a maximum of 100 recipients. 8

20 1 Basics How Do I Set the Message Ringtone and Vibration? To set the message ringtone, touch Settings > Sound > Notification tone > Message. To set the message vibration, touch Settings > Sound, touch Vibrate o set vibration for incoming messages, and touch Vibration intensity to set vibration intensity How Many English Characters and Chinese Characters Are Allowed in a Long Text Message? A text message can contain a maximum of 160 English characters or 70 Chinese characters. A long text message can contain a maximum of 10 text messages. If the message content is longer than 10 text messages, the message will be automatically converted to a multimedia message. The preceding description is true only for China Unicom and Chinese markets. The number of Chinese and English characters that can be contained in a long text message may vary according to market requirements How Many Text Messages Can Be Saved on My Phone? It depends on your phone's storage capacity. To check your phone's storage capacity, touch Settings > Storage > Internal storage. By default, a maximum of 500 text messages can be stored on a phone. The maximum number of text messages can be changed as required. 9

21 1 Basics How Do I Disable the Keystroke Sound? How Do I Identify Received and Sent Messages? The keystroke sound is related to the input method and touch sound. On the input method menu, you can disable the keystroke sound. To disable the touch sound, touch Settings > Sound, and deselect Touch sounds. Sent messages are listed on the right, and received messages are listed on the left. 10

22 1 Basics 1.7 Multimedia Messages How Do I Send a Multimedia Message? When creating a text message, touch to add a subject, or touch to add an attachment. Then the text message is changed to a multimedia message Why Does My Phone Fail to Send or Receive Multimedia Messages? How Do I Solve This Problem? Multimedia messages cannot be received if you do not have sufficient storage available on your phone. To solve this problem, delete unnecessary files to free up some space. 1. Multimedia messages cannot be sent or received if the data service is disabled. To solve this problem, touch Settings > Mobile networks, and select Data enabled. 11

23 1 Basics Is There Any Restriction on File Size, Video Format, or Resolution When I Send a Multimedia Message? 1. If the size of a video or an audio file exceeds the specified size (generally 300 KB), the file cannot be added as an attachment. 2. If a picture is too large, the system automatically decreases the picture resolution and adds it to the multimedia message. The recipient receives a low-resolution picture. 3. Video files in 3GP and AVI formats are supported. When recording a video file for sending a multimedia message, the video resolution is decreased to prolong the video duration. 1.8 Music What Are the Meanings of Artists, Albums, Songs, and Playlists? Artists: people who sing the song. Albums: name of the album that the song belongs to. Songs: music files stored on the phone, excluding the recorded video or audio files. Playlists: You can create a list and add your favorite songs to it. You can play songs in a playlist once or repeat playing the playlist. 12

24 1 Basics How Do I Create a Playlist? 1. Open the music player, touch and hold on the audio file you want to add to a playlist. 2. Touch Add to playlist > New. Name the playlist and touch Save. 13

25 1 Basics What Playing Modes Does My Phone Support? 1. Play in order (by default): play all audio files in a playlist in sequence and stop playing after all the files have been played. 2. Shuffle: play all audio files in the playlist in a random order and stop playing after all the files have been played. 3. Repeat all songs: play all audio files in a playlist in sequence and repeat the playlist in sequence after all the files have been played. 14

26 1 Basics 4. Repeat current song: play the current audio file repeatedly. 5. Shuffle is on+repeat all songs: play all audio files in the playlist in a random order and repeat the playlist in a random order after all the files have been played. 15

27 1 Basics How Do I Play Songs in the Background, Quit Music, and View the Lyric When the Song Is Playing? 1. To play audio files in the background, touch or when playing an audio file using Music+. 2. To quit Music+, pause the current song, and touch or, or touch > Exit. 3. Play the song with the preinstalled music player that supports lyrics display. You can also install an Android application package file (APK) such as QQMusic to play the song How Do I Set the Dolby Sound Effect? 1. To turn Dolby sound effect on or off, open the media player, touch on top of the screen. When the button is blue, Dolby sound effect is turned on. When the button is gray, Dolby sound effect is turned off, as shown in the following figures. 16

28 1 Basics 2. To set Dolby sound effect: Insert the headset, enter the music player screen, touch, select a sound effect, and touch OK. 17

29 1 Basics How Do I Import Audio or Video Files from a PC or USB Flash Drive to My Phone? How Do I Export Audio or Video Files to a PC or USB Flash Drive? 1. PC Connect your phone to a PC using the USB cable, select MTP to transfer audio and video files from the PC to your phone, or export audio and video files from your phone to the PC. 2. USB flash drive Your phone must be connected to a USB flash drive using the OTG cable delivered with the phone. After your phone recognizes the USB flash drive, you can see the USB drive icon in the file manager. Then you can import or export files. 1.9 Camera How Do I Import Images or Videos from a PC or USB Flash Drive to My Phone? How Do I Export Images or Videos to a PC or USB Flash Drive? Connect your phone to a PC, select PTP to transfer images or videos. Connect your phone to a USB flash drive using the OTG cable delivered with the phone to transfer images or videos My Phone Cannot Open Some Photos or Videos. Why? 1. The source streaming media is of poor quality. 2. Network connection is faulty when an online streaming media is being played. 3. The phone's hardware may be faulty, for example, the display is damaged. To check this, use another device to play the online streaming media for comparison. 4. The phone memory is insufficient. 5. The CPU usage is high. 6. Too many applications are running Where Are My Photos and Video Clips Saved? How Do I Change the Saving Location? 1. Default saving location: By default, photos are saved to the available microsd card on your phone. If there is no available microsd card, photos are saved to your phone memory. 2. Changing the saving location: If there is no available microsd card, photos are saved to your phone memory. When an available microsd card is inserted, photos are automatically saved to the microsd card. You do not need to change the saving location. 3. Viewing photos or videos on the phone: If the photos or video clips are saved in the phone memory, touch File Manager > Internal > DCIM/Camera. 18

30 1 Basics If the photos or video clips are saved in the microsd card, touch File Manager > SD Card > DCIM/Camera How Do I Edit Photos or Videos or Add Frames to Photos? Enter the gallery, select a photo, and touch Edit to edit the photo. You cannot add frames to photos on Huawei Mate Does My Phone Support the HD Video (1080p)? What Frame Rate Does My Phone Support? Huawei Mate supports the HD video (1080p) and a maximum frame rate of 60 Hz Can I Disable the Shutter Sound? The shutter sound cannot be disabled on Huawei Mate Streaming Media Will My Phone Stop Playing Streaming Media When a Call Comes In? If Yes, Will It Resume Playing After the Call Is Ended? 1. The phone stops playing the streaming media when you have an incoming call. 2. After the call is ended, the phone resumes playing the streaming media The Phone Cannot Play Some Streaming Media. Why? 1. The phone does not support the file format. 2. The network connection is unstable. 3. The phone memory is insufficient What Causes Poor Quality of Online Streaming Media Played on My Phone? 1. The source streaming media is of poor quality. 2. The network connection is poor. 3. The phone's hardware may be faulty, for example, the display is damaged. To check this, use another device to play the online streaming media for comparison. 4. The phone memory is insufficient. 5. The CPU usage is high. 6. Too many applications are running Does Playing Online Streaming Media Use the Phone Memory? No. When playing, the online streaming media occupies the RAM rather than the mobile phone memory. 19

31 1 Basics 1.11 Bluetooth My Phone Cannot Be Discovered by Other Devices. Why? What Can I Do? 1. Bluetooth has been turned off. To solve this problem, touch Settings, and turn on the Bluetooth in the WIRELESS & NETWORKS area. 2. The phone is not discoverable after Bluetooth is turned on. To solve this problem, touch System settings, turn on Bluetooth, and touch the name of your phone. 20

32 1 Basics What Files Can Be Transmitted Using Bluetooth? Data files such as audio files, video files, photos, contacts, and compressed files can be transmitted using Bluetooth How Do I Share My Phone's Data Connection Using Bluetooth? Ensure that your phone's data services and Bluetooth have been enabled. 1. Touch Settings, and touch More in the WIRELESS & NETWORKS area. The Wireless & networks screen is displayed. 21

33 1 Basics 2. Select Bluetooth tethering. 22

34 1 Basics To access your phone's data connection using another phone, pair the phone with your phone. 3. From the paired phone, select your phone and display the device details. Touch Internet access Can I Use Bluetooth to Synchronize Data with a Computer? No Can I Make Calls or Listen to Music Using a Bluetooth Headset? Yes. Turn on the Bluetooth headset, and set it to discoverable. Turn on Bluetooth on your phone, and search for the headset. After the headset is found, pair your phone with the headset. You can then use the headset to make calls or listen to music. NOTE To listen to music, you must use a stereo Bluetooth headset What Is the Bluetooth Working Range? The working range is approximately 10 meters. 23

35 1 Basics My Phone Fails to Pair with Other Bluetooth Devices. Why? 1. The phone fails to find other Bluetooth devices. To solve this problem, check that Bluetooth on other devices is turned on and the devices are set to discoverable. 2. The phone cannot detect a Bluetooth headset. To solve this problem, check that the headset is set to discoverable. For details about how to set the headset, see the headset user guide. 3. The phone cannot connect to other phones when sending files. To solve this problem, check that the phone to be connected is able to receive files and is able to receive files of the sending formats Can I Connect My Phone to a Computer and Access the Internet Using Bluetooth? You can connect your phone to a computer using Bluetooth, but you cannot access the Internet on your phone after the connection is set up How Do I Set Up or Remove an Account? How Do I Send an ? 1. Adding an account When using the application for the first time, set up an account as follows: (Note that using requires Internet access.) a. On the home screen, touch . Touch the service provider you want to use, or touch Others to enter an address and password, and touch Next. b. You can set up an account manually or set the phone to set up an account automatically. 24

36 1 Basics (1) Manual setup (take IMAP for example) 25

37 1 Basics a) On the Account setup screen, enter your address and password, touch Next, and touch IMAP. b) Configure incoming server settings, and touch Next. c) Configure outgoing server settings, and touch Next. d) On the Account settings screen, set Inbox checking frequency, and touch Next. e) On the Account setup screen, enter the name you want recipients to see, name the account, and touch Next. The account is set up, and the inbox screen is displayed. (2) Automatic setup a) On the Account setup screen, enter your address and password, touch Next. b) Follow the onscreen instructions to configure the settings. 2. Deleting an account After creating your initial account, on the inbox screen, touch Settings > Add Account to add more accounts. a. On the inbox screen, touch Settings. b. On the Settings screen, touch the account you want to remove. 26

38 1 Basics c. Touch Remove account at the bottom of the menu, and touch OK. The account is removed. 3. Viewing an On the inbox screen, touch the you want to view. You can also touch the folder icon to view more folders. 4. Sending an a. On the inbox screen, touch Compose to create a . b. In To, enter the recipient's address. c. Enter the subject, and compose your . d. Touch Send in the upper right corner to send the . 27

39 1 Basics 1.13 GPS Navigation Does My Phone Support GPS? Yes. The phone uses American Global Positioning System (GPS) and Russian Glonoss technology, ensuring accurate positioning How Can I Locate My Position or Use the Navigation Function Quickly? Wireless network location can locate your position quickly. To enable wireless network location, touch Settings > Location access, and select Wi-Fi & mobile network location. To enable GPS location, touch Settings > Location access, and select GPS satellites. 28

40 1 Basics The Navigation Application on My Phone Cannot Receive Signals from GPS Satellites. What Can I Do? 1. Take your phone to an area with better signal strength. 2. Check the Location access settings. If only GPS satellites is selected, this problem may occur when you are in a built-up area. To solve this problem, take your phone to an open area. You may have to try for several times before your phone receives signals from GPS satellites When Used Indoor, My Phone Usually Fails to Locate My Position. When It Finally Locates My Position, the Displayed Position Is Far from the Actual Position. Why? Does My Phone Support Voice Navigation? 1. This problem may occur because GPS signals received indoor are weak. If you attempt to use GPS to determine your location, your mobile phone may not be able to receive signals from GPS satellites. 2. The location accuracy is dependent on the accuracy of the GPS satellites and the map used by your mobile phone. 3. You can use voice navigation if your navigation application supports this function. 29

41 2 Common Settings 2 Common Settings 2.1 How Do I Set Network Parameters? 1. Insert a SIM card into your phone. The phone automatically configures Access Point Names (APNs). 2. To view the APNs, touch Settings > Mobile networks > Access Point Names. 30

42 2 Common Settings 31

43 2 Common Settings 2.2 How Do I Enable or Disable Data Services? To enable the data service, select WIRELESS&NETWORKS on the Mobile networks screen. To disable the data service, deselect Data Enabled. 2.3 How Do I Use Wi-Fi? How Do I Use My Phone as a Wi-Fi Hotspot and Access the Internet from Another Device Using My Phone's Mobile Data Connection? You can use your phone as a portable Wi-Fi hotspot and share your phone's mobile data connection with another device, allowing you to access the Internet from it. To enable Wi-Fi hotspot, touch Settings > More > Tethering&portable hotspot > portable WLAN hotspot settings, and set parameters on theconfigure WLAN hotspot screen. After the device finds your phone using Wi-Fi, you can access the Internet from the device using your phone's mobile data connection. 32

44 2 Common Settings 33

45 2 Common Settings Does My Phone Support Wi-Fi? What Protocol Does It Support? Yes. Your phone supports a/b/g/n My Phone Is Connected to a Wi-Fi Network but I Cannot Open Web Pages. Why? Possible causes are as follows: 1. The Wi-Fi network is not connected to the Internet. 2. The digital subscriber line (DSL) connection failed. 3. A domain name service (DNS) problem occurred. In this case, web pages cannot be opened, but you may still log in to QQ. Attempt to log in to QQ to verify the problem. 4. The websites that the Wi-Fi hotspot can access are restricted. 5. Your phone is faulty I Have Turned on My Phone's Wi-Fi, but It Cannot Detect Wi-Fi Signals from A Wireless Router Like Other Devices. What Can I Do? 1. Check that the wireless router's service set identifier (SSID) is not hidden. 2. Turn on your phone's Wi-Fi again. 3. Restart your phone How Do I Know Whether My Phone Is Using Its Mobile Data Connection or a Wi-Fi Connection to Access the Internet? Once connected to a Wi-Fi network, your phone uses the Wi-Fi network to access the Internet. The Wi-Fi icon in the upper right corner indicates that your phone is connected to a Wi-Fi network. 34

46 2 Common Settings I Cannot Connect to a Wi-Fi Hotspot. Why? 1. The network SSID and password have changed. 2. You are out of the Wi-Fi hotspot coverage. 3. The connection limit of the Wi-Fi hotspot has been reached How Do I Use My Phone as a Mobile Wi-Fi Hotspot and Access the Internet from Another Device Using My Phone's Data Connection? Touch Settings > More... > Tethering & portable hotspot. 35

47 2 Common Settings Touch Portable Wi-Fi hotspot settings. On the Configure Wi-Fi hotspot screen, set hotspot parameters such as the security mode and password and select Portable Wi-Fi hotspot. Other phones supporting Wi-Fi can access the Internet using data connection of your phone. After a Wi-Fi hotspot is configured, a hotspot icon is displayed in the status bar. 36

48 2 Common Settings Can I Access the Internet Using Wi-Fi from a Device with a Static IP Address? When you attempt to associate your phone to an AP, the AP checks your phone's IP address. If the static IP address of your phone is not on the default IP address segment assigned by the AP, your phone fails to connect to the AP. You need to configure your phone's static IP address on the IP address segment. To configure the IP address, touch Settings > Wi-Fi > Menu > Advanced > IP address Can My Phone Be Associated with an AP at 5 GHz Frequency Band? When an AP works at 5 GHz, your phone can find the AP and associate with it to use data services on the AP. The operation is the same as a common AP How Can I Use the Wi-Fi Direct Function? Turn on your phone's Wi-Fi. On the WLAN direct screen, search for devices that are enabled with Wi-Fi Direct and connect your phone with one of these devices. Then you can select DLNA to share files. In the Peripheral devices area, select the device that your phone connects to. Then you can share files with the device. 37

49 2 Common Settings 2.4 Internet Access How Do I Clear My Browser's Cache and Web History? Open your browser, open a web page, touch touch Clear cache or Clear history. > Settings > Privacy & security, and 38

50 2 Common Settings 39

51 2 Common Settings Does My Browser Support Full-Screen Mode and Bookmarks? If Yes, How Do I Set Them? Your browser does not support full-screen mode, but it supports bookmarks. To view the bookmark list, launch your browser, and touch Bookmarks. To add a bookmark, on the desired web page, touch bookmark information, and touch OK. > Save to bookmark, edit the 40

52 2 Common Settings Can I Use My Account on a Web Page? Yes Can I Use My Online Banking Account on My Phone? No How Do I Save an Image From a Web Page? Touch and hold on the image you want to save, and touch Save image on the displayed menu. The image is saved to the gallery. 41

53 2 Common Settings How Do I Set My Browser's Home Page? Open your browser, open a web page, and touch homepage. > Settings > General > Set 42

54 2 Common Settings 43

55 2 Common Settings How Do I Save a Web Page for Offline Reading? Open the browser and open a web page. Touch > Save to bookmarks How Do I Enable or Disable My Phone's Mobile Data Connection? To enable your phone's mobile data connection, touch Settings > Mobile networks, and select Data enabled. To disable the connection, deselect Data enabled Can I Use My Phone to Access the Internet During a Call? You can make or answer calls when you are accessing the Internet, and you can access the Internet when you are making or answering calls, if your phone is connected to a 3G network, but not if your phone is connected to a 2G network. 2.5 How Do I Set the Ringtone? How Do I Set the Ringtone and Message Tone? Do Notification Tones and Message Tones Conflict? To set the ringtone, touch Settings > Sound. In the Ringtone & notifications area, touch Phone ringtone, and set the select an audio file from Ringtone or Local music. To set the notification tone, touch Settings > Sound. In the Ringtone & notifications area, touch Notification tone > Message. Four notification tone settings are available, including the message tone setting. 2.6 Language and Keyboard Does My Phone Support Text Input Using Handwriting or an Onscreen Keyboard? Your phone supports text input using an onscreen keyboard and handwriting What Text Input Methods Does My Phone Support? By default, your phone supports Android and Huawei input methods. You can also install third-party input methods I Installed a New Text Input Method but Cannot Use It. Why? After installing an input method, you must select the input method: Touch Settings > Language & Input. Under Default, select the newly installed input method. 44

56 2 Common Settings Does My Phone Support the Stroke Input Method? It depends on the input method software you are using on your phone Can I Change the Font Size on My Phone's Screen? Yes. To change the font size on your phone's screen, touch Settings > Display > Font Size Does the Huawei Input Method Support Handwriting in Full-Screen Mode? Yes. 2.7 Screen Lock How Do I Enable a Screen Lock that Must Be Unlocked Using a PIN? Touch Settings > Security > Screen lock > PIN How Do I Enable a Screen Lock that Must Be Unlocked Using a Pattern? Touch Settings > Security > Screen lock > Pattern, and follow the onscreen instructions to set a pattern How Many Times Can I Try the Screen Unlock Pattern Before My Phone Becomes Locked? The phone will be locked for 30 seconds if you incorrectly draw the screen unlock pattern five consecutive times How Do I Lock and Unlock the Screen? If the phone is active, press the Power key to lock the screen. If the screen is off, press the Power key to turn it on. To unlock the screen, drag the lock icon in the middle of the screen down until it reaches the lock icon at the bottom of the screen. 45

57 2 Common Settings How Do I Add or Delete an Alarm? To add an alarm, touch the clock application icon, and touch Set alarm. To delete an alarm, deselect the check box before it, or touch and hold on it in the alarm list, and touch Delete alarm on the option menu. 2.8 ebook Does My Phone Support ebook? What Is the Maximum Size for an ebook to Be Read on My Phone? Your phone is preinstalled with the WPS Office application that supports Microsoft office files without a limit on their size What Word Document Formats Does My Phone Support? Your mobile phone supports Word documents in.doc and.docx formats. 2.9 How Do I Use USB Tethering? You can connect your phone to a computer and use your phone's USB tethering function to share your phone's mobile data connection with the computer. If the computer runs Windows 46

58 2 Common Settings 7 or an up-to-date Linux OS (such as Ubuntu), you can use your phone's USB tethering function without configuring any settings on the computer. If the computer runs an earlier Windows or another type of OS, you may need to install some configuration files before using your phone's USB tethering function How Do I Use USB Tethering If I Connect My Phone to a Computer Running Windows XP? Before using tethering, ensure that the USB driver is installed on your computer for your phone and your phone can access the Internet. Connect your phone to the computer using a USB cable. On your phone, touch Settings > More... > Tethering & portable hotspot > USB terthering. You can access the Internet on the computer using your phone's mobile data connection How Do I Use USB Tethering If I Connect My Phone to a Computer Running Windows Vista or Windows 7? Connect your phone to the PC using a USB cable. The computer automatically installs the driver for your phone. On your phone, touch Settings > WIRELESS & NETWORKS > More... > Tethering & portable hotspot > USB terthering. On your computer, access the Network and Sharing Center window, set Network adapters, and enable the local connection to use USB tethering. You can access the Internet on the computer using your phone's mobile data connection. 47

59 3 Applications 3 Applications 3.1 What Third-Party Applications Does My Phone Support? Your phone supports all third-party applications based on the Android OS but does not support Java applications. 3.2 How Do I Obtain Third-Party Applications? Log in to Hispace or Play Store to download third-party applications. NOTE Clients preinstalled on your phone vary according to your phone's software. 3.3 How Do I Install, Manage, and Uninstall Applications? Installation Touch Settings > Security, and select Unknown sources. 48

60 3 Applications Download applications from Hispace or Play Store and install them. Touch File Manager to view and install downloaded applications Management Touch > Apps > All. 49

61 3 Applications Uninstallation All applications installed on your phone are listed. Touch an application to perform a desired operation. Touch Settings > Apps, select the application you want to uninstall, and touch Uninstall. 3.4 I Cannot Install an Application. Why? What Can I Do? 1. The.apk file is corrupted. 2. The application has already been installed. To solve this problem, uninstall and reinstall the application. 3. The phone's storage space is insufficient. To solve this problem, delete unnecessary files or uninstall some applications. 3.5 APK How Do I Exit a Running Application? To quit preinstalled applications, touch the Back key. To quit third-party applications, touch the Back key. Some third-party applications may run in the background after you touch the Back key. For details, refer to the prompted message. 50

62 3 Applications To kill the applications running in the background, open Task Manager. 3.6 How Do I Reduce the Power Consumption of Third-Party Applications? Third-party applications not downloaded from App Center and Google Play Store may be incompatible with your phone. Once installed, they may consume a great deal of power and shorten your phone's standby time. To solve this problem, use the preinstalled Task Manager or other third-party task management applications to close the applications not in use. 3.7 Does My Phone Support Cloud Services? Yes. 51

63 4 Others 4 Others 4.1 Cloud Drive What Advantages Does the Cloud Drive Have? 1. Upload files from your phone to the Cloud+ server to enjoy the convenience brought by a network drive. 2. Upload rarely used files to the Cloud+ server to save your phone's storage space. 3. Upload important files to the Cloud+ server for backup purposes. 4. Use your Cloud+ account anytime anywhere and download files from the Cloud+ server to your phone. 5. Share files on the Cloud+ server. 4.2 Does My Phone Support HiSuite? How Do I Use HiSuite to Back Up or Upgrade My Phone? Does My Phone Support HiSuite? Yes How Do I Use HiSuite to Back Up or Upgrade My Phone? Connect your phone to a PC, start HiSuite, and back up or upgrade your phone. You can upgrade your phone based on the upgraded files on the server found by HiSuite. To upgrade the phone, the upgrade files must exist on the server and you can access the Internet from the PC. 4.3 DLNA How Do I Use the DLNA Function? Digital Living Network Alliance (DLNA) provides a platform for you to easily and conveniently share media files. Using DLNA, you can: 52

64 4 Others 1. Share files on your phone with other DLNA users. 2. View and open media files shared on your phone or other DLNA devices. 3. Open a media file from your phone or other DLNA devices. 4. Upload media files to a DLNA server. 5. Download media files from a DLNA server. Before using DLNA, ensure that: All the devices used to share media files support DLNA functions. All the devices are connected to a Wi-Fi network using a router or a Wi-Fi hotspot. DLNA is enabled on each device How Do I Add or Delete Shared Files and Folders? Adding a shared file On the DLNA main screen, touch My shared files. The following screen is displayed. Touch. The local file manager screen is displayed, as shown in the following figure. 53

65 4 Others Select a media file or a folder that contains media files, and touch corner, as shown in the following figure. in the upper right 54

66 4 Others The files you selected will be displayed in a list, as shown in the following figure. Deleting shared files and folders The following describes how to delete shared files and folders in batches. Touch > Remove shared files, as shown in the following figure. 55

67 4 Others Select the files or folders you do not want to share any more, and touch the following figure., as shown in 56

68 4 Others How Do I Open a Shared File from My Phone? Method 1 Open DLNA, touch, and enter keywords in the search box. After the search results are displayed, touch the media file you want to open. Method 2 Open DLNA, and touch Peripheral devices. The peripheral devices found are displayed. Touch a device. Touch Picture, Video, or Music. The picture, video, or music list is displayed. Find the file you want to open, and touch it. Method 3 Open DLNA, search for the file you want to open based on the file type. In the displayed server list, touch the destination server to view the media files shared on the server. Find the file you want to open, and touch it How Do I Play a Media File for Another DLNA Device? Find the media file you want to play, and use either of the following methods to open it: Method 1 Touch and hold on the file until the option menu is displayed. Then select a media player to play the file. 57

69 4 Others Method 2 Touch the file to open it on your phone, as shown in the following figure. Touch How Do I Download a Media File? to display the player list. Touch the player you want to use to play the file. Find the media file you want to download, touch and hold on the file until the options menu is displayed, and touch Download. After being downloaded, the file is stored in the download folder under DLNA How Do I Upload a Media File? Open DLNA and touch Peripheral devices. The peripheral servers found are displayed. Touch and hold on the server to which you want to upload a media file, an option menu is displayed as shown in the following figure. Touch Send to device. In File Manager, select the file you want to upload. Then touch Upload. Note: You can download uploaded media files or open them online What Advantages Does DLNA Have? Using DLNA functions, you can: Conveniently share, store, and access digital music anywhere at home. Easily manage, browse, print, and share digital photos. Store your favorite entertaining content on your mobile phone and enjoy it outdoor. Record and replay the content accessed by multiple DLNA users. 4.4 Screen Lock How Do I Lock the Screen? If idle for a specified period, the phone automatically locks the screen. If the phone is active, press the Power key to lock the screen. 58

70 4 Others How Do I Unlock the Screen? If the screen is off, press the Power key to turn it on. To unlock the screen, drag the lock icon in the middle of the screen right until it reaches the lock icon on the right of the screen. 4.5 Task Manager What Functions Does Task Manger Provide? Similar to the task manager on a computer, your phone's Task Manager enables you to view and manage running applications How Do I Open Task Manager? Method one: touch Task Manager. Method 2: On any screen, touch and hold on. 59

71 4 Others What Does the Task Manager Screen Look Like? As shown in the preceding figure, the Task Manager screen displays the latest running applications' thumbnails. To clear the latest running applications, touch What Can I Do on the Task Manager Screen? 1. View thumbnails of the latest three running applications. 2. Drag a thumbnail left or right to close the corresponding application. 3. Touch a running application's thumbnail to display the application's latest running screen. 4.6 How Do I Check the Available Space on My Phone Memory and My microsd Card? Touch Settings > Storage. 60

72 4 Others NOTE Two types of storage are available in your phone: Internal space: 8 GB for storing data, such as applications, photos, audio files, and video clips. The specification may be different based on the phone model. MicroSD card: A USB OTG cable can be used to connect your phone to a microsd card reader How Do I Check My Phone's Available RAM Space? Your phone's maximum RAM space is 2 GB. The available RAM space varies according to the applications running on your phone. To check your phone's available RAM, install a dedicated APK. Your phone is not preinstalled with such applications. 4.7 What Data Can Be Backed Up on My Phone? 1. Contacts (Using Contacts.) 2. Calendar (Using third-party applications) 3. Commonly used data (using third-party applications) 4. Before restoring your phone to its factory settings, you can back up the following data: Messages Call logs System settings Alarms Browser bookmarks accounts Calendar Notes Richpad Hispace 61

73 4 Others Home screen settings Weather Clock Music playlists 4.8 Basic Functions of Huawei Mate How Do I Cut or Copy Files or Folders from the Phone Memory to a MicroSD Card? Huawei Mate can connect to a microsd card reader or a USB flash drive using the USB OTG cable. 1. To copy or cut a single file or folder: Touch File Manager. In the displayed list, touch and hold on the file you want to cut or copy. On the Folder options menu, touch Copy or Cut. A list of folders on the SD card is displayed. Touch Paste. 2. To copy or cut multiple files or folders: 62

74 4 Others Touch File Manager > > Select item(s), select the files or folders you want to cut or copy, and touch Cut or Copy. A list of folders on the USB tab page is displayed. Touch > Paste How Do I Save Battery Power? To save battery power, enable the power saving mode on the settings screen or perform the following operations as required: 1. When you are not using the phone, press the Power key to turn off the screen. 2. Shorten the screen timeout period: Touch Settings > Display > Sleep, and select a desired timeout period. 3. Decrease the screen brightness: Touch Settings > Display > Brightness, and set the brightness to a desired value. 4. Touch Settings, and turn off WLAN and Bluetooth in the WIRELESS & NETWORKS area. 5. Disable background data synchronization: Touch Settings > Accounts & sync, and deselect Auto-sync. 6. Disable data services: Touch Settings > WIRELESS & NETWORKS > Mobile networks and deselect Data enabled, or touch the data switch bar. in the notification 7. Touch Settings > Location access and clear GPS satellites to disable the GPS function How Do I Reduce My Data Traffic? 1. Disable the data service when you are not using it. 2. Disable data services if your phone is connected to a Wi-Fi network. 3. Access Wireless Access Protocol (WAP) sites instead of World Wide Web (WWW) websites. 4. Disable data services: Touch Settings > WIRELESS & NETWORKS > Mobile networks and deselect Data enabled, or turn off Data Switch in the notification bar. 5. Disable background data synchronization: Touch Settings > Accounts & sync, and deselect Auto-sync My Phone Runs Very Slowly. What Can I Do? 1. Close some running third-party applications. 2. Uninstall some applications. 3. Restart your phone. 4. Restore your phone to its factory settings Can I Uninstall Applications Customized by My Service Provider? No. 63

75 4 Others My Customized Wallpaper Automatically Stretches. Why? If set as your wallpaper, a picture will stretch to cover the Home screen and its extensions. For example, if you have one Home screen and four extensions, the picture will be displayed as the wallpaper for all of them How Can My Phone Enter the Recovery Mode? How Do I Restore Factory Settings? When the phone is powered off, press the volume up key and the Power key until the phone start screen is displayed. You cannot press the Power key for a long period; otherwise, the phone is forcibly powered off. To restore factory settings, touch Settings > Backup & reset > Factory data reset > Reset phone How Do I Increase My Phone Memory Space? Delete unnecessary files or uninstall some applications How Do I Disable Touch Sounds? Touch Settings > Sound, and deselect Touch sounds My Screen Turns Off Automatically. How Do I Turn It On? Press the Power key How Do I Adjust the screen Brightness? Touch Settings > Display > Brightness, and drag the slider to adjust the screen brightness Does My Phone Support the Key Backlight Power Saver? The virtual keys at the bottom of the phone screen are lightened only when the backlight is on How Do I Enable or Disable Airplane Mode? Method 1: Touch Settings, and select Airplane mode. Method 2: Press and hold on the Power key and touch Airplane mode on the displayed option menu How Do I Use My Phone as a USB Mass Storage Device? Connect your phone to a PC. Flick down the notification bar, touch USB debugging connected, and select MTP or PTP. Your phone is used as a USB flash drive. When a portal device icon is displayed on the PC, your phone is connected to the PC, as shown in the following figure. 64

76 4 Others 4.9 What Is My Phone's CPU Frequency? I Used Software to Check My Phone's CPU Frequency and Find That It Is Different from the Nominal One. Why? Your phone's CPU runs at a nominal frequency of 1.5 GHz. To reduce power consumption, your phone's CPU may not run at a full speed all the time. In this case, the measured CPU frequency will differ from the nominal value Does My Phone Support FM Radio? Yes Are My Phone's Antennas Embedded? Yes Does My Phone Support Theme or Dynamic Wallpapers? Huawei Mate does not support themes, but it supports dynamic wallpapers. You can hold on your phone, touch Wallpaper > Home wallpaper, and set a dynamic wallpaper Does My Phone Support Video Chat? Yes. Your phone is not preinstalled with any video chat applications. Download one if you want to start a video chat How Do I Enter and Quit Safe Mode? NOTE Whether safe mode is supported depends on your phone's software version. If you attempt to enter safe mode according to the following instructions three times and still fail, your phone does not support safe mode. 1. To enter safe mode: a. When your phone is active, press and hold on the Power key. b. On the phone option menu, touch Restart. c. In the Restart phone dialog box, touch OK. d. Press the volume down key until the phone is restarted. e. The phone enters safe mode. 65

77 4 Others 2. To exit safe mode: a. When your phone is active, press and hold on the Power key. b. On the phone option menu, touch Restart. c. After restart, your phone enters normal mode I Cannot View Streaming Media. Why? Some browsers, such as UC Browser (UCWEB), do not support streaming media. If you want to view streaming media, open a browser that supports streaming media. If you have set a browser that does not support streaming media as your default browser, perform the following steps: Step 1 Touch Settings > Apps > All > Manage apps. 66

78 4 Others Step 2 Touch All, and select the default browser. The following figure assumes that UCWEB has been set as your default browser. Step 3 Touch Clear defaults. 67

79 4 Others ----End 4.16 Is My Phone's Touchscreen Capacitive or Resistive? It is capacitive When I Use My Phone as a Modem, What OSs Does My Phone Support? Windows XP, Windows 7, and Windows Vista Does My Phone Support Virtual Private Networks? Yes. To add a VPN, touch Settings > More... > VPN > Add VPN network and set VPN parameters in the Edit VPN network screen. 68

80 4 Others 4.19 Can I Take a Screenshot? If Yes, How? You can take a screenshot by holding on the Power and volume down keys How Do I Use the Face Unlock Function? To enable face unlock, touch Settings > Security > Screen Lock > Face Unlock, and operate as prompted. To unlock your phone screen, face your phone screen Can I Scan a 2-Dimensional Barcode with My Phone? No Does My Phone Support 3D Speed Up? Yes. Huawei Mate supports direction identification of 360 degrees. 69