Extended Communication Server Fax Server User Guide

Transcription

1 Extended Communication Server Fax Server User Guide April 2010 Alcatel-Lucent Office Communication Solutions All Rights Reserved Alcatel-Lucent 2010

2 Legal notice: Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright 2010 Alcatel-Lucent. All rights reserved. The CE mark indicates that this product conforms to the following Council Directives: /108/EC (concerning electro-magnetic compatibility) /95/EC (concerning electrical safety) /5/EC (R&TTE)

3 Chapter 1 Fax Server Introduction Sending a Fax from your Virtual Desktop Sending a Fax from your Client Software Installing the Fax Add-in Configuring the Fax Add-in Sending a Fax via the Add-in Sending a Fax as a Printer Receiving a Fax Storing Received Faxes Fax Number Processing

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5 _nigeb-egnahc_ Introduction This document describes how-to use and benefits on the Extended Communication Server Fax server feature which allows you to: - Send faxes from your tool (Mail2Fax) - Receive faxes in your mailbox (Fax2Mail) - Store received faxes - Send faxes from a printer (Print2Fax) 1.2 Sending a Fax from your Virtual Desktop Fax sending from the virtual desktop is managed as an . To send a fax: 1. Open your virtual desktop 2. Click Compose fax 3. Enter recipient name, fax number, subject and text A file can also be attached. 4. Click Send 1-1

6 _dne-egnahc_ Chapter 1 Figure 1.1: Fax Creation Example The sent fax is automatically stored in the sent folder. The add-in converts fax number as described in Fax Number Processing. 1.3 Sending a Fax from your Client Software You can use your client software to send a Fax (for example,mozilla Thunderbird). In this case, fill the field to with the following syntax: recipient first name recipient last name <ExitprefixFax#@fax.ecshostname> Example: Paul Dupond < @fax.one.domain.loc> An add-in has been developed by Alcatel-Lucent Enterprise for Outlook 2003 and Outlook 2007 to make sending faxes easy Installing the Fax Add-in The fax add-in is downloaded from the Extended Communication Server server: 1. Open your virtual desktop 2. Click the icon (top right of the window) 1-2

7 _nigeb-egnahc dne-egnahc nigeb-egnahc_ The Download page is displayed. Figure 1.2: Extended Communication Server Download Page 3. Select the add-in to download according to the client installed on your system 4. Execute the downloaded file to install the add-in Configuring the Fax Add-in To configure the fax add-in: 1. Open your Outlook application 2. Navigate to Tool > Options 3. Select the Fax Settings tab The fax setting window is displayed. 1-3

8 _dne-egnahc_ Chapter 1 Figure 1.3: Fax Setting Window 4. Enter the Fax server domain name (example fax.myserver.com) 5. Enter the PBX external prefix (typically 0 or 9 is used) 6. Select the Country of the installation 7. Optionally enter the Local area code of the installation (if the country manages local areas) 8. Click OK to validate Sending a Fax via the Add-in To send a fax: 1. Open your client (Outlook 2003 or Outlook 2007) 2. Click New (or Replay) 3. Enter contact names or fax numbers in fields to, cc or cci in the same way as for a standard 4. Enter subject and text 1-4

9 _nigeb-egnahc dne-egnahc_ 5. Click Send a Fax The add-in translates contact names to fax numbers using the address book. When several fax numbers are found for a contact, the add-in selects it in this order: a. Fax office b. Fax other c. Fax home The add-in converts fax number as described in Fax Number Processing. 1.4 Sending a Fax as a Printer You can send a fax directly from a document. To do that you should first install the printer driver provided by your Extended Communication Server administrator on your PC: - Uncompress the file EFS_client.zip provided by your Extended Communication Server administrator - Launch the installer setup.exe then follow the instructions to install the PrintToMail component. A new printer is installed on your PC. Once the new printer is installed, you can use it as a standard printer. It opens automatically a new from the messaging client installed on the PC with the document in attachment. Enter the called fax number as described in Sending a Fax from your Client Software. 1.5 Receiving a Fax You can receive faxes directly in your mailbox if the administrator has assigned you a fax number. The faxes received can be distinguished from other s with the flag FAX (See figure: Received Fax Example ). 1.6 Storing Received Faxes Figure 1.4: Received Fax Example All received faxes are stored by default in your mailbox. For more comfort, you can redirect all received faxes to a specific folder by implementing a 1-5

10 Chapter 1 filtering rule. For example, you can redirect automatically all your s which contain the subject Fax Received to a FAX folder. 1.7 Fax Number Processing When the add-in is configured for the ECS, the Extended Communication Server fax server provides a called fax number compatible with its associated Alcatel-Lucent OmniPCX Office Communication Server and the public network: - An external prefix is added (when required) - The country code is removed for national calls - The local area code is removed for local calls The Extended Communication Server fax server domain address is added to all numbers. The Extended Communication Server fax configuration is performed as shown in figure: Fax Setting Window. Example 1: The user is located in Bonn (Germany). The user wants to send a fax to a customer in Berlin (Germany). Initial number: After Extended Communication Server translation: (the country code is removed) Finally, the fax server domain address is added: @fax.myserver.com Example 2: The user is located in Berlin (Germany). the user wants to send a fax to customer in Berlin (Germany). For a caller located in Berlin, the local area number is not required. Initial number: After Extended Communication Server translation: (the country code and the area code is removed) The fax server domain address is added: @fax.myserver.com Example 3: In the case of a caller located in Berlin with a PBX configuration where an external prefix number is required, the PBX external prefix is added to the number. Initial number: After Extended Communication Server translation: (the country code and the area code is removed) If the PBX external prefix field is configured to 9, the called number is translated to The fax server domain address is added: @fax.myserver.com 1-6