FACT SHEET IBEROSTAR Hotels & Resorts

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1 FACT SHEET IBEROSTAR Hotels & Resorts IBEROSTAR Hotels & Resorts is a holiday hotel chain founded in Palma de Majorca (Balearic Islands, Spain) by the Fluxá family in It is an integral part of GRUPO IBEROSTAR and one of the leading Spanish tourism companies with more than 50 years of success. IBEROSTAR Hotels & Resorts currently has more than 100 hotels and around 30,000 rooms, spread across 15 countries throughout the world. Throughout its long history, the company has progressed from a small, family-run travel agency to one of the world s most prestigious and highly rated tourism companies. The IBEROSTAR brand, represented by the star, has managed to win over customers with its philosophy and values, with the location of its hotels in prime tourist destinations, alongside the best beaches, its gastronomy and also with the professionalism and efficiency of its staff. Customers can enjoy the most comfortable stay possible in rooms, suites or apartments thanks to the simple elegance of the décor, the quality of the facilities and the architectural integration into each region s native landscape. Mission and Strategy With customers being the pillar of the organization, the IBEROSTAR brand and its business strategy s defining attributes are aimed at achieving guest satisfaction with the best service, always provided in a friendly manner. To this end, the company has a multidisciplinary and innovative team that makes sure to incorporate all the industry s trends in all the required areas. The company s central strategy in achieving these objectives is to heavily reinvest profits into the renovation and modification of its establishments. The hotel chain currently employs 21,000 professionals worldwide and in a variety of roles. IBEROSTAR hotels cater to every kind of customer, for those that want to enjoy the best vacations with the whole family, or alone with their partner, romantic honeymooners, for nature lovers, golf and water sports enthusiasts and for those who want to celebrate an event.

2 IBEROSTAR Hotels and Resorts cuisine stands out as much for its quality as for its variety. Some of the most famous international dishes join local specialties on each menu. As well as breakfasts and buffets, the a la carte and themed restaurants are particularly noteworthy for specializing in cuisine that receives high praise from its customers. They are also sophisticated and dedicated. Philosophy - Excellence in treating customers well - Devoted to good service - Quality as a requirement of the company s activity - Harmony in the price-quality relationship - Respect and promotion of local cultures - Management for innovation and sustainability - Reinvesting of profits in to products and services Values - The customer as the focus of the organisation - Responsibility in operating - Commitment towards the environment: human, cultural and environmental - Presence in the world s prime tourist destinations and alongside the best beaches Awards and Distinctions IBEROSTAR Hotels & Resorts amasses a great many awards and nominations throughout the year, which is evidence of the company s policy of pursuing the highest level of satisfaction and recognition from industry peers and its customers. In 2013 received two Travel Agent Choice Awards 2013 and were shortlisted for the Globe Travel Awards 2013, TTG Travel Awards. This year also saw 60 IBEROSTAR Hotels received the Certificate of Excellence Trip Advisor 2013 honor. In May, all six IBEROSTAR properties in the Dominican Republic received the Green Key certificate. The award recognizes tourist establishments that have achieved the very highest standards in sustainable development and environmental responsibility.

3 IBEROSTAR Hotels & Resorts facts and figures: Established: 1986 Headquarters: Palma de Majorca (Balearic Islands), Spain Presidency: Miguel Fluxá (Executive Chairman of Grupo IBEROSTAR) Location of hotels: 100 hotels in resorts and cities in 16 different countries throughout the Caribbean, South America, Europe and Africa. Positioning: Holiday hotel chain with establishments in the world s prime tourist destinations and now urban tourist destinations Products: 4 and 5 star holiday hotels and resorts Turnover in 2012: Over 1 billion Euros (a 10% increase on the previous year) Number of rooms in 2013: 30,181 Staff in 2013: 21,000 New openings in 2012/13: 2 openings and 5 refurbishments (see below) Hotel Openings: SPAIN Majorca IBEROSTAR Son Antem (5 stars) - Opened May o A golf resort and spa - perfect for the enthusiastic golfer or as a sunshine escape with friends and family. o Guests have access to; two magnificent 18-hole golf courses in the Balearic Isles, circular driving range for 200 players, 3 putting greens, a club house and golf academy o Very close to Palma and the top beaches on the island o 151 high quality rooms and 8 luxurious suites o Health and fitness centre open 24 hours a day to guests and a wide variety of sporting and entertainment options MEXICO IBEROSTAR Playa Mita (5 stars) Opening December 2013 o Located in Punta de Mita, Riviera Nayarit, with 452 guest rooms o All-inclusive property with carefully designed interior boasting a 24-hour room service o Only 25 miles from Puerto Vallarta International Airport o Perfectly equipped rooms, sports activities, golf course wellness and beauty center, kids/teens club and a babysitting service BRAZIL IBEROSTAR Magia Maceio (5 stars) Opening 2015 o Located in Maceio, the capital of Alagoas state, with 226 rooms and 18 suites o Access to swimming pools, a spa and fitness centre

4 o Wide selection of restaurants including a buffet restaurant and Japanese, Italian and Mediterranean restaurants Hotel Refurbishments: SPAIN Huelva IBEROSTAR Isla Canela (4 stars) o Distinctly Andalusian style spa - hotel in the traditional town of Ayamonte overlooking sand dunes o The restaurant buffet features the Iberostarchef concept this offers guests the chance to see first-hand the preparation of dishes via cooking demonstrations o Offers 290 double rooms and 10 single rooms catering for families, friends or couples o The resort has a spa and first class restaurants, offering fresh, world-renowned fish and seafood from Huelva and Andalusia Majorca IBEROSTAR Jardin del Sol Suites (4 stars) o All-inclusive adults only resort in Santa Ponca o 260 rooms in two separate buildings o New Star Prestige concept offers exclusive personalized service with luxury facilities and guestrooms o Hotel offers the exclusive Spa Sensation Thai Zen and Jacuzzis in all rooms Tenerife IBEROSTAR Bouganville (4 stars) o Beach front resort along the shores of Playa del Bobo o 481 rooms including double rooms and suit accommodation o New Star Prestige concept offers exclusive personalized service with luxury facilities and guestrooms o Hotel offers teen club, maxi club and kids club to keep guests of all ages entertained Fuerteventura IBEROSTAR Playa Gaviotas (4 stars) o All-inclusive hotel right on the doorstep of Playa de Jandia o Family resort with 355 rooms and suites o Designed for families in mind with entertainment programmes to cater for all guests o Hotel offers the exclusive Spa Sensation Thai Zen for all guests to relax in IBEROSTAR Fuerteventura Palace (4 stars) o All-inclusive luxury hotel in Jandia o 437 guest rooms as well as a variety of dining options o Access to hotel scuba school for guests to take part in diving lessons or to learn more about the local marine life o Hotel offers a SPA Sensations THAI ZEN with Jacuzzi and exclusive VIP area with Balinese beds

5 Investments in 2013: Refurbishments and New Openings 83 million has been invested to boost the brand s portfolio and expand into new destinations. This includes the refurbishment of key properties in Spain and Cuba. Refurbishments Destination Hotel Category Summer 2013 Majorca, Spain IBEROSTAR Jardin 4 Star del Sol Suites 2013 Huelva, Spain IBEROSTAR Isla 4 Star Canela Winter 2013/14 Tenerife, Spain IBEROSTAR 4 Star Bouganville Winter 2013/14 Fuerteventura, IBEROSTAR Playa 4 Star Spain Gaviotas Winter 2013/14 Fuerteventura, IBEROSTAR 4 Star Spain Fuerteventura Palace New Openings May 2013 Majorca, Spain IBEROSTAR Son 5 Star Antem December 2013 Litibu, Mexico IBEROSTAR Playa Mita 5 Star Family vacations Tranquillity, comfort and variety of the IBEROSTAR services make its hotels a perfect place for spending a family vacation thanks to facilities suitable for the littlest ones, activities designed for children and adults and a culinary diversity suiting all tastes. IBEROSTAR is outstanding for offering the highest quality in family vacations, which allows parents to achieve the two most important things: Rest and Enjoyment Services and facilities IBEROSTAR Hotels & Resorts features facilities and activities suitable for different ages in children and teenagers: Miniclub (4-7 years old), Maxiclub (8-12) y Teenieclub (13-17). Clubs are managed by Starfriends, a team of professionals trained in pedagogy in order to succeed in getting children to enjoy their holidays as never before. In 2013, IBEROSTAR introduced new mascots Starky and Stella to keep young guests entertained during family holidays

6 IBEROSTAR Hotels & Resorts offers also facilities for practising all kinds of sports and activities such as golf, diving, tennis, etc. IBEROSTAR Hotels & Resorts additionally proposes a baby-sitting service at disposal of customers complemented by a leisure area for the little ones. Exclusive gastronomic exhibitions are not to be missed. The cuisine of IBEROSTAR Hotels & Resorts excels both in quality and in diversity. International cuisine goes hand in hand with local specialties in each destination, where traditional and varied buffets share practical yet sophisticated a-la-carte theme restaurants All Inclusive service, in addition to Bed and Breakfast (BB) and Half Board (HB), with a varied gastronomic offering ranging from a gourmet buffet to international restaurants. To make vacations more enjoyable for our customers, IBEROSTAR Hotels & Resorts provides a wide variety of shows and entertainment every night The huge majority of IBEROSTAR hotels feature a Wellness and Spa Centre where one can relax, restore balance and renew energy, a very special area for experiencing unique moments in the hands of specialized therapists. Some properties in the IBEROSTAR portfolio feature a SPA Sensations and SPA Sensations Thai Zen. Developed from ancient Asian techniques and traditions, this relaxing place invites you to discover a new world of experiences and sensations. The Grand Collection The Grand Collection defines a new category of luxury hotels and resorts based on a concept of exclusivity, style and relaxation in the most spectacular surroundings, with many just for adults. All properties in the Grand Collection go beyond 5-star quality and aim to offer guests an unforgettable experience. Each property has its own unique charm and personality and provides exclusive services including exquisite gastronomy at some of the most prestigious restaurants.

7 The Grand Collection hotels feature a 24-hour concierge and butler service plus a dedicated attention for restaurant bookings and advice in the pillow selection, meals in the rooms, cocktails and many other services. Hotels belonging to this line offer a complete customer experience and vary from one destination to the other: o Luxury hotels with spectacular vistas in dreamlike locations o Elegant, spacious suites with comfort at any customer s will o Concierge and butler services, including a 24-hour room service o High-level gastronomic experience all included, including local cuisine offerings, a gourmet buffet and international a-la-carte restaurants. Examples include Mexican, Italian, Japanese, French, Mediterranean and many more. In addition guests are offered exquisite spirits and drink from all over the world o Wellness & Spa Centre o First-class golf courses o Magnificent swimming pools and ample leisure areas o First-class entertainment programs (LCD screen and DVD player in each room, WIFI access, etc.). The Grand Collection IBEROSTAR HOTELS in the world*: o IBEROSTAR Grand Hotel El Mirador Tenerife Spain o IBEROSTAR Grand Hotel Salomé Tenerife Spain o IBEROSTAR Grand Hotel Mencey Tenerife Spain o IBEROSTAR Grand Hotel Budapest Budapest Hungary o IBEROSTAR Grand Hotel Rose Hall Montego Bay Jamaica o IBEROSTAR Grand Hotel Bávaro Punta Cana Dominican Republic o IBEROSTAR Grand Hotel Trinidad Trinidad Cuba o IBEROSTAR Grand Hotel Paraíso Riviera Maya Mexico o IBEROSTAR Grand Amazon-Ship Manaus Brazil All The Grand Collection hotels in the Caribbean are All Inclusive 24 hours IBEROSTAR Grand Hotel Mencey and IBEROSTAR Grand Hotel Budapest are both urban hotels within The Grand Collection portfolio

8 IBEROSTAR and sport Sport is one of IBEROSTAR s key communication platforms. Effort, passion, dedication and commitment are strongly linked to the core values of the brand. IBEROSTAR is present in the world of sports through various partnerships and sponsorship: Since 2010 IBEROSTAR Hotels & Resorts has collaborated with the RCD Mallorca soccer team through sponsorship of the Iberostar stadium Since 2010 IBEROSTAR also sponsors a boat captained by Javier Banderas IMS and Olympic medalist Luis Doreste. This boat won the Queen's Cup in 2010 held in Valencia and the Spanish Cup held in the Bay of Palma IBEROSTAR Hotels & Resorts has a strong link with Toni Nadal. Nadal and the IBEROSTAR family have a long standing relationship with Rafa Nadal taking on the role of godfather to the IBEROSTAR Foundation. The most recognizable element of this partnership is the hat, featuring the IBEROSTAR logo, which Toni Nadal wears during tournaments Reaffirming its commitment to sport and cycling, beginning in 2012 (and over the next four years), IBEROSTAR hosted the second Mallorca Challenge with the IBEROSTAR Playa de Muro as the official race hotel Golf 2013 saw IBEROSTAR take over golf and spa hotel, Son Antem the hotel groups first five star property on the island of Majorca Guests who stay at the IBEROSTAR Royal Andalus or the IBEROSTAR Andalucia Playa gain exclusive access to the IBEROSTAR Golf Novo Sancti Petri golf course. Designed by Severiano Ballesteros, it has three 18 hole courses and offers a variety of courses for men and women

9 Golf is fundamental to many IBEROSTAR guests and the provision of a nearby golf course at its most popular resorts and destinations is key Geographical distribution of IBEROSTAR hotels: Spain: Majorca Andalusia (Cadiz, Huelva, Malaga and Marbella) Canary Islands (Tenerife, Gran Canaria, Lanzarote and Fuerteventura) Europe, Mediterranean and North of Africa: Greece (Crete) Montenegro (Budva) Hungary (Budapest) Bulgaria (Sunny Beach) Tunisia (Djerba, Hammamet, Mahdia, Sousse & Zarzis) Morocco (Agadir & Saidia) Cape Verde (Cape Verde) Caribbean: Jamaica (Montego Bay) Dominican Republic (Bayahibe, Puerto Plata & Punta Cana) Cuba (Cayo Coco, Cayo Ensenachos, La Habana, Trinidad & Varadero) Mexico (Cancun, Cozumel, Riviera Maya & Riviera Nayarit) Latin America: Brazil (Manaus & Salvador de Bahia) Columbia (Cartagena de Indias) GRUPO IBEROSTAR CHRONOLOGY

10 1930 Establishment of Viajes Iberia, a company mainly dedicated to the organization and sale of individual, group and incentive trips, later extending its activity to inbound tourism traffic Creation of tour operator Iberojet with the aim of commercializing package holidays to Spanish and foreign destinations Start of international activity with the opening of Iberotravel, Ltd., an inbound travel agency with offices in London and Manchester. Later, this company would change its name to Iberoservice Internacional. The same name would be used some years later for national and international inbound activity Creation of Visit US, Inc., an inbound agency with headquarters in the United States and branches in Miami and Orlando, designed to cater to customers of Iberojet and British tourism group ILG Opening of the first hotels under the IBEROSTAR Hotels & Resorts brand in Majorca and the Canary Islands to satisfy the high demand for family tourism coming from Central Europe Creation of Sunworld, the first tour operator in England with mainly Spanish capital. This initiative also involved Airworld airline, which began operating with 4 Airbus 320 planes Start of IBEROSTAR Hotels & Resorts international expansion process with the opening of their first Caribbean hotel: 5 star IBEROSTAR Bávaro Resort, located on the beach of Punta Cana (Dominican Republic). 1995

11 Tour operator Iberojet begins its international growth establishing itself in the majority of Latin American countries in order to commercialize package holidays to Europe and other destinations Iberworld is born, an airline specializing in charter flights with bases in Palma de Majorca, Madrid and Tenerife, to provide service to Iberojet as well as other European tour operators. Iberworld s modern fleet consists of eight Airbus 320 planes for medium distance routes and three Airbus 330 planes for transatlantic routes between Spain and the Caribbean Creation of Iberojet Cruceros, a company composed of two modern cruise ships, particularly aimed at this area of the Spanish market Sale of GRUPO IBEROSTAR s outbound companies: tour operator Iberojet along with other brands like Solplan, Turavia and Viva Tours, Iberworld airline, Iberojet Cruceros, and the network of Viajes Iberia retail branches with more than 500 points of sale spread throughout Spain. The purpose of the sale is simply to boost the development and expansion of the Grupo s main business focus, the hotel division Hotel division consolidation period. GRUPO IBEROSTAR invests heavily in technology to improve efficiency in both sales and management. Launch of top of the range hotel line, The Grand Collection, with exclusive services and facilities fitting for a luxury hotel. GRUPO IBEROSTAR takes a 5% share in the corporate capital of IBEX 35-listed company, ACS Actividades de Construcción y Servicios S.A IBEROSTAR launches a new international scale business division, IBEROSTATE, which is dedicated, within the real estate realm, to developing residential complexes (villas and condos) within its hotel resorts.

12 2009 Consolidation of the hotel division throughout the world, and expansion of The Grand Collection hotel line. Start of commercialization of real estate division, IBEROSTATE Golf, Villas & Condos. 2010/2011 Incorporation of the first urban hotels in the chain s portfolio with a two establishments in Santa Cruz de Tenerife and Budapest. The launch of IBEROSTATE Golf, Villas & Condos real estate projects in the group s hotel complexes in Mexico, the Dominican Republic and Brazil Purchase of Golf course in Sancti Petri, Andalucia to service IBEROSTAR Royal Andalus and IBEROSTAR Andalucia Playa Opened IBEROSTAR Son Antem Hotel and re-opened refurbished properties IBEROSTAR Jardin del Sol Suites and IBEROSTAR Isla Canela.