ELENA LISÁ PERSONNEL ASSESSMENT

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1 ELENA LISÁ PERSONNEL ASSESSMENT

2 Názov projektu: MEDZINÁRODNOU SPOLUPRÁCOU KU KVALITE VZDELÁVANIA PEVŠ Kód ITMS: NFP dopytovo orientovaný projekt Moderné vzdelávanie pre vedomostnú spoločnosť Projekt je spolufinancovaný zo zdrojov EÚ

3 ELENA LISÁ Personnel assessment 2014

4 Example of citation: LISÁ, Elena. Personnel assessment. 1st ed. Prague: Wolters Kluwer, ISBN This publication has been published with the financial support of European Union within Operational Programme Education as a result of the project under the name Quality Education at the Pan-European University with International Cooperation. This publication reflects the views only of the author, and the European Union cannot be held responsible for any use which may be made of the information contained therein. KATALOGIZACE V KNIZE NÁRODNÍ KNIHOVNA ČR Lisá, Elena Personnel assessment / Elena Lisá. 1st ed. Praha : Wolters Kluwer, s. ISBN (brož.) * * /.96 psychodiagnostics psychometrics personnel management monographs psychodiagnostika psychometrie personální management monografie 150 Psychology [17] Psychologie [17] Author Assoc. Prof. Elena Lisá, Ph.D. Language Translation SKRIVANEK SLOVENSKO, s.r.o. Reviewers Prof. PhDr. Karel Paulík Prof. Dr. Bernd Glazinski First edition Copyright Pan-European University Slovakia, 2014 Copyright Elena Lisá, 2014 ISBN

5 contents Introduction PSYCHODIAGNOSTICS... 9 History of psychodiagnostics in the work setting Occupational and organizational psychodiagnostics in Slovakia PURPOSE OF PSYCHOLOGICAL ASSESSMENT IN HUMAN RESOURCES MANAGEMENT Selection Development AREAS OF PSYCHOLOGICAL ASSESSMENT Work-oriented assessment Employee-oriented assessment INTERVIEW OBSERVATION PSYCHOMETRICS TESTS AND QUESTIONNAIRES Psychometric properties of tests Objectivity Interpretation of results criteria, norms Reliability Validity Test utility The psychodiagnostics process ASSESSMENT OF ABILITIES Intelligence Emotional intelligence Social intelligence MANAGEMENT DECISIONS... 59

6 9 PERSONALITY Five-factor theory Jungian personality typology Other personality traits Motivation Interests SELF-ASSESSMENT COPING WITH STRESS TESTING INCOMPETENCIES BIBLIOGRAPHY... 89

7 Introduction This monograph addresses the issues of individual assessment in human resources management. In general, the monograph discusses the specific psychological tests and focuses on the psychological context of the areas to be evaluated or methods specified herein. It contains information on findings from research, as well as our findings obtained during standardization of methods intended for human resources management in Slovakia. The monograph, as it stands, is also intended for readers outside of Slovakia. It provides information that is little known abroad, about Slovakian psychological assessment in occupational and organizational psychology, e.g. the chapter on the history of psychological assessment in Slovakia. The book summarizes psychodiagnostics in human resources management in general and the purposes of psychological assessment. Further, it describes nonstandard evaluation techniques and extensive psychological testing methods. Based on the foregoing, it provides information on the psychological assessment process and on the properties of the psychological assessment and questionnaires. The next section focuses on the areas of psychological assessment, which focuses on the most commonly observed individual assessment areas, such as cognitive skills, management decisions, personality traits and psychological types, motivation, interests, self-evaluation, coping with stress and incompetence. The monograph is intended for psychologist, students of psychology, as well as for assessment specialists in human resources management.

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9 90 BIBLIOGRAPHY [13] Butcher, J. N. (2003). Computerized Psychological Assessment. In : J. R. Graham, J. A. Naglieri (Eds). Handbook of Psychology. Volume 10. Assessment Psychology, pp , Hoboken, NJ : Wiley. [14] Čakrt, M. (2008). Typologie osobnosti pro manažery. Kdo jsem já, kdo jste vy? Praha : Management Press. [15] Campbell, A, Ntobedzi, A. (2007). Emotional Intelligence, Coping and psychological Distress: A Partzial Least Squares Approach to developing a Predictive Model. In : Electronic Journal of Applied Psychology. 3 (1): pp [16] Černý, V, Kollárik, T. (1986). Kompendium psychodiagnostických metód. Bratislava : Psychodiagnostika. [17] Chamorro-Premuzic, T., Furnham, A. (2010). The Psychology of Personnel Selection. Cambridge : Cambridge University Press. [18] Chamorro-Premuzic, T., Furnham, A. (2005). Personality and Intellectual Competence. London : LEA. [19] Chartrand, J. M., Walsh, W. B. (2001). Career Assessment: Changes and Trends. In : F. T. Leong, A. Barak (Eds.), Contemporary models in vocational psychology : a volume in honor of Samuel H. Osipow (pp ). Mahwah, New Yersey : LEA. [20] Clark, K. K., Bormann, C. A, Cropanzano, R. S., James, J. (1995). Validation Evidence for Three Coping Measures. In : Journal of Personality Assessment. 65(3), pp [21] Conte, J. M, Gintoft, J. N. (2005). Polychronicity, Big Five Personality Dimensions, and Sales Performance. In : Human Performance, 18 (4), pp [22] Cook, M., Cripps, B. (2005). Psychological assessment in the workplace : a manager s guide. West Sussex: Wiley. [23] Domino, G., Domino, M. L. (2006). Psychological testing. An Introduction. Cambridge, New York : Cambridge University Press. [24] Dörnhöferová, R. (2009). Porovnanie výkonov v dvoch neverbálnych testoch schopností (APM a GMA) na vzorke študentov VŠ. Diplomová práca, Bratislava : Fakulta sociálnych a ekonomických vied Univerzity Komenského. [25] Drasgow, F. (2003). Intelligence And The Workplace. In : W. C. Borman, D. R. Ilgen, R. J. Klimoski (Ed.), Handbook of Psychology. Volume 12. Industrial And Organizational Psychology (pp ). USA : John Wiley Sons. [26] EFPA, EAWOP. (2005). European Test User Standards for test use in Work and Organizational settings.

10 BIBLIOGRAPHY 91 [27] Embretson, S. E., Reise, S. P. (2000). Item Response Theory for Psychologists. Mahwah, New Yersey, London : LEA. [28] Faraci, P. (2009). Assessing leadership styles: A contribution to the Italian validation of the Leadership Judgement Indicator (LJI). In : 11th European Congress of Psychology, Oslo, Norway 7 10 July 2009, Abstracts, Poster Sessions, p [29] Ferjenčík, J. (2008). Skresľovanie odpovedí vo výkonových testoch. In : Československá psychologie, 52(1), s [30] Folkman, S., Lazarus, R. S., Dunkel-Schetter, C., DeLongis, A., Gruen, R. J. (1986). Dynamics of a stressful encounter: Cognitive appraisal, coping, and encounter outcomes. In : Journal of Personality and Social Psychology. 50 (5), pp [31] Fortanier, F. (2008). Self-connectedness and businessperformance. Bringing the human being back into the workplace. Krauthammer. cn/business-performance.pdf. [32] Furnham, A. (2008). Personality and Intelligence At Work Exploring And Explaining Individual Differences At Work. Hove, East Sussex : Routledge, Psychology Press. [33] Furnham, A., Crump, J., Chamorro-Premuzic, T. (2007). Managerial level, personality and intelligence. In: Journal of Managerial Psychology. 22 (8), pp [34] Furnham, A., Dissou, G., Sloan, P., Chamorro-Premuzic, T. (2007). Personality and Intelligence in Business People: A Study of Two Personality and Two Intelligence Measures. In : Journal of Business Psychology, 22, pp [35] Furnham, A. (2005). The People Business. Psychological reflection on management. New York: Palgrave Macmillan. [36] Gentry, W. A., Mondore, S. P, Cox, B. D. (2007). A study of managerial derailment characteristics and personality preferences. In : Journal of Management Development. 26 (9), pp [37] Golden, J. P. (2005). Golden Personality Type Profiler : Preliminary Technical manual. USA: Harcourt Assessment. [38] Goleman, D. (1997) : Emoční inteligence. Praha : Columbus. [39] Gosling, S. (2008). Snoop What Your Stuff Says About You. London: Profile Books. [40] Groth-Marnat, G. (2003). Handbook of Psychological Assessment. USA : Wiley.

11 92 BIBLIOGRAPHY [41] Guion, R. M., Highhouse, S. (2006). Essentials of Personnel Assessment and Selection. London : LEA. [42] Hennelová, K., Lisá, E. (2009). Niektoré psychometrické ukazovatele testu APM Ravenove progresívne matice pre pokročilých. In : Heller, D; Charvát, M; Sobotková, I. (Eds.), Psychologické dny 2008: Já & my a oni. Brno : FSpS MU a ČMPS, 2009, 7 s. [43] Highouse, S., Schmitt, N. W. (2012). A Snapshot in Time: Industrial- Organizational Psychology Today. In : I. Weiner, W. C. Borman, & D. R. Ilgen, Handbook of Psychology, Industrial and Organizational Psychology (2nd Edition) (pp. 3-13). Somerset, NJ, USA: Wiley. [44] Hindák, L. (2009). Efektívnosť riadenia v súvislosti so zvládaním záťaže. Záverečná práca. Bratislava: Fakulta sociálnych a ekonomických vied, Univerzita Komenského. [45] Hoffman, E. (2002). Psychological Testing at Work. New York : McGraw-Hill. [46] Hogan, J., Holland, B. (2003). Using Theory to Evaluate Personality and Job- Performance Relations: A Socioanalytic Perspective. In : Journal of Applied Psychology, 88 (1), pp [47] Hogan, R, Kaiser, R. B. (2005). What We Know About Leadership. In : Review of General Psychology. 9 (2), pp [48] Hogan, R., & Kaiser, R. B. (2010). Personality. In : J. C. Scott, & D. H. Reynolds, Handbook of Workplace Assessment : Evidence-Based Practices for Selecting and Developing Organizational Talent (s ). San Francisco: John Wiley and Sons. [49] Hough, L. M., Furnham, A. (2003). Use Of Personality Variables In Work Settings. In : W. C. Borman, D. R. Ilgen, R. J. Klimoski (Ed.), Handbook of Psychology. Volume 12. Industrial And Organizational Psychology (pp ). USA : John Wiley. [50] Hulín, M., Lisá, E. (2009a). Some situational and personality determinants of coping among managers. In: Studia Psychologica. 51(2-3), pp [51] Hulín, M., Lisá, E. (2009b). Kognitívne hodnotenie a charakter situácie v súvislosti so zvládaním záťaže u manažérov. In : Zborník abstraktov Medzinárodnej konferencie Osobnosť v kontexte kognícií, emocionality a motivácií II., November 2009, Univerzita Komenského Bratislava, s [52] Iwasaki, Y., MacKay, K., Mactavish, J. (2005). Gender-Based Analyses of Coping with Stress among Professional Managers: Leisure Coping and Non-Leisure Coping. In : Journal of Leisure Research, 37 (1), pp

12 BIBLIOGRAPHY 93 [53] Judge, T., A., Locke, E., A., Durnham, C., C. (1997). The dispositional causes of job satisfaction: A core evaluations approach. Research in Organizational Behavior, 19, pp [54] Klimoski, R. J., Zukin, L. B. (2003). Psychological Assessment in Industrial/ Organizational Settings. Handbook of Psychology. Volume 10 Assessment Psychology, (J. R. Graham, J. B. Naglieri, Ed.) USA : John Wiley. [55] Kollárik, T. (1992). Orientácia v interpersonálnych vzťahoch. In : Kondáš, O. a kol.: Psychodiagnostika dospelých, Martin : Osveta, s [56] Kollárik, T. (2007). Diagnostika manažérov na báze Herzbergovej teórie. In : Psychologica, s [57] Kollárik, T. (2010). Prierez históriou psychológie práce. In: Kollárik, T., Letovancová E., Výrost, J a kol., Psychológia práce a organizácie, Bratislava : Univerzita Komenského, zadané do tlače. [58] Kollárik, T., Lisá, E., Hennelová, K. (2009). Manažéri a štyri motivačné typy osobnosti. In: Golecká, L, Gurňáková, J, Ruisel, I. (Eds.), Sociálne procesy a osobnosť Zborník z konferencie. Bratislava : Ústav experimentálnej psychológie SAV, s [59] Kollárik, T., Poliaková, E., Ritomský, A. (1984). Freiburský osobnostný dotazník. Príručka. Bratislava : Psychodiagnostické a didaktické testy. [60] Kollárik, T. (2011). Sociálna psychológia + psychológia práce = sociálna psychológia práce? Bratislava: Univerzita Komenského. [61] Kollárik, T., Lisá, E., Ritomský, A. (2013). Psychodiagnostika manažérov. Žilina: Eurokódex. [62] Kondáš, O. a kol. (1992). Psychodiagnostika dospelých. Martin : Osveta. [63] Koščo, J. (1992). Počiatky novodobej vedeckej psychológie na Slovensku. Zakladateľské osobnosti, smerovanie práce a záujmov. In : Československá psychologie, 36(6), s [64] Kováč, T., Benkovič, A. (2004). Kvalita života, subjektívna pohoda a stratégie zvládania v kontexte osobnosti. In: Džuka, J. (Ed) : Psychologické dimenzie kvality života, (s ). Prešov : Prešovská univerzita. [65] Krebs Hirsh, S., Kise, J. A. G. (1996). Work It Out. Clues for Solving People Problems at Work. Palo Alto : Davies-Black Publishing. [66] Kretová-Lisá, E., Budaiová, V. (2007). Burnout Syndrome In Social Workers And Their Notions About Prevention And Intervention. In : Studia Psychologica, 49 (3), pp

13 94 BIBLIOGRAPHY [67] Kuruc, J. (1992). Psychologický posudok v psychológii práce. Bratislava : Psychodiagnostika. [68] Law, K. S., Wong, Ch., Song, L. J. (2004). The Construct and Criterion Validity of Emotional Intelligence and Its Potential Utility for Management Studies. In : Journal of Applied Psychology, 89 (3), pp [69] Letovancová, E., Lisá, E., (2009). Aplikácia situačných prístupov k vedeniu vo výbere a rozvoji mladých manažérov. Odborný referát prednesený na konferencii Psychológia práce a organizácie Praha. [70] Lisá, E., Dočkal, V. (2008). Pomôže pri diagnostikovaní rómskeho dieťaťa Eysenckov osobnostný dotazník? In : Psychológia a patopsychológia dieťaťa, 43 (3), s [71] Lisá, E., Hennelová, K., Kollárik, T., (2009). Pracovná motivácia manažérov situačné a rodové aspekty pracovnej motivácie v súvislosti so zvládaním záťaže. Odborný referát prednesený na konferencii Psychológia práce a organizácie Praha. [72] Lisá, E., Hulín, M. (2009). Osobnostné a kognitívne aspekty rozhodovania manažérov pri zvládaní záťaže. Odborný referát. Rozhodovanie v kontexte kognície, osobnosti a emócií. Medzinárodná konferencia, Nitra [73] Lisá, E., Letovancová, E. (2009). Test riadiaceho úsudku (Leadeship Judgment Indicator LJI). Praha : Hogrefe-Testcentrum (v tlači). [74] Lisá, E., Letovancová, E., Pavlíková, K. (2011). Goldenov osobnostný profil. Praha : Hogrefe-Testcentrum. [75] Lisá, E., Letovancová, E., Pavlíková, K. (2011). Dotazník typológie osobnosti GPOP. Praha: Hogrefe Testcentrum. [76] Lock, M., Wheeler, R., Burnard, N, Cooper, C. (2005). LJI Leadership Judgement Indicator Manual. Oxford : The Test Agency. [77] Luszczynska, A., Gutiérrez-Doña, B., Schwarzer, R. (2005). General self-efficacy in various domains of human functioning: evidence from five countries. In : International Journal of Psychology, 40 (2), pp [78] Lynn, R. (2009). What has caused the Flynn effect? Secular increases in the Development Quotients of infants. In : Intelligence, 37 (1), pp [79] Lynn, R, Tse-chan, P. W. (2003). Sex differences on the progressive matrices: some data from Hong Kong. In : J. biosoc. Sci., 35, pp [80] McCrae, R. R. (1984). Situational determinants of coping responses: Loss, threat, and challenge. In : Journal of Personality and Social Psychology, 46 (4), pp

14 BIBLIOGRAPHY 95 [81] McCrae, R. R., Costa, P. T. (2006). Personality in Adulthood: A Five-Factor Theory Perspective. New York, London : The Guilford Press. [82] Mitchell, C. W. (2006). Relationships Between MBTI Personality Types and Coping Styles: A Pilot Study. In : Journal of Psychological Type, 66 (6), pp [83] Morgeson, F. P., Campion, M. A., Dipboye, R. L., Hollenbeck, J. R., Murphy, K., Schmitt, N. (2007). Reconsidering The Use of Personality Tests In Personnel Selection Contexts. In : Personnel Psychology, 60 (3), pp [84] Murphy, K. R. (2010). Individual differences that influence performance and effectiveness. In : J. C. Scott, D. H. Reynolds, Handbook of Workplace Assessment : evidence-based practices for selecting and developing organizational talent (s. 3-26). San Francisco: John Wiley and Sons. [85] Murphy, K. R. (2012). Individual Differences. In : N. Schmitt, The Oxford Handbook of Personnel Assessment and Selection (s ). Oxford: Oxford University Press. [86] O Brien, K. M. (2007). Measuring career self-efficacy: Promoting confidence and happiness at work. In: Lopez Shane, J, Snyder, C. R. (Eds.): Positive psychological assessment: A handbook of models and measures. Washington : APA, pp [87] Ones, D. S., Dilchert, S., Viswesvaran, C, Judge, T. A. (2007). In : Support of Personality Assessment In Organizational Settings. In: Personnel Psychology, 60, pp [88] Pink, D. (2010). Drive. New York: Riverhead books. [89] Porubjak, M. (2012). Najstaršie podoby európskej etiky v antickom období. (Kapitoly z aplikovanej etiky II). Trnava : FF UCM v Trnave, s [90] Porubjak, M. (2013). Theognis and the Social Role of Measure. In: Electryone, 1(1), pp Online, URL < ISSN pp [91] Quenk, N. L. (2002). Was That Really Me? How Everyday Stress Brings Out Our Hidden Personality. Mountain View : Davies-Black Publishing. [92] Randell, G. A., Campbell, I. (1973). Deviant Responses On Psychological Tests. In : Occupational Psychology, 47, pp [93] Roesch, S. C., Wee, Ch., Vaughn, A. A. (2006). Relations between the Big Five personality traits and dispositional coping in Korean Americans: Acculturation as a moderating factor. In: International Journal of Psychology, 41 (2), pp [94] Ruiselová, Z., Ruisel, I. (1994). Coping and Jung s personality types. In : Studia Psychologica, 36 (4), pp

15 96 BIBLIOGRAPHY [95] Salgado, J. F. (1998). Big Five Personality Dimensions and Job Performance in Army and Civil Occupations: A European Perspective. In : Human Performance, 11 (2/3), pp [96] Salgado, J. F. (2002). The Big Five Personality Dimensions and Counterproductive Behaviors. In: International Journal of Selection And Assessment. 10 (1/2), pp [97] Schmitt, N., Cortina, J. M., Ingerick, M. J., Wiechmann, D. (2003). Personnel Selection And Employee Performance. In : W. C. Borman, D. R. Ilgen, R. J. Klimoski (Eds.), Hanbook of Psychology. Volume 12. Industrial And Organizational Psychology (pp ). USA : John Wiley. [98] Scroggins, W. A., Thomas, S. L., Morris, J. A. (2008a). Psychological Testing in Personnel Selection, Part I: A Century of Psychological Testing. In: Public Personnel Management, 37 (1), pp [99] Scroggins, W. A., Thomas, S. L., Morris, J. A. (2008b). Psychological Testing in Personnel Selection, Part II: The Refinement of Methods and Standards in Employee Selection. In : Public Personnel Management, 37 (2), pp [100] Scroggins, W. A., Thomas, S. L., Morris, J. A. (2009). Psychological Testing in Personnel Selection, Part III: The Resurgence of Personality Testing. In : Public Personnel Management, 38 (1), pp [101] Seitl, M. (2009). Uplatnění psychodiagnostických metod v procesu firemního vzdělávání. Poster na konferencii Psychologické dni 2009, Bratislava. [102] Smékal, V. (2007). Pozvání do psychologie osobnosti. Brno : Barrister & Principal. [103] Snyder, C. R. (Ed.). (1999). Coping The Psychology of What Works. New York, Oxford : Oxford University Press. [104] Stančák, A. (1992). Klinická psychodiagnostika dospelých. Nové Zámky : Psychoprof. [105] Svoboda, M. (1999). Psychodiagnostika dospělých. Praha : Portál. [106] Svoboda, M. (2005). Psychodiagnostická činnost v jednotlivých oblastech psychologie. In : Heller, D, Procházková, J., Sobotková, I. (Eds.). Psychologické dny 2004 : Svět žen a svět mužů : polarita a vzájemné obohacování : sborník příspěvků z konference Psychologické dny, Olomouc Olomouc : Universita Palackého v Olomouci, CD-ROM. [107] Teasdale, T. W., Owen, D. R. (2008). Secular declines in cognitive test scores: A reversal of the Flynn Effect. In : Intelligence, 36 (2), pp [108] Tegze, O. (2007). Neverbální komunikace. Brno : Computer Press.

16 BIBLIOGRAPHY 97 [109] Urbina, S. (2004). Essential of Psychological Testing. Hoboken, New Jersey : John Wiley. [110] Vinchur, A. J., Koppes Bryan, L. L. (2012). A History of Personnel Selection and Assessment. In : N. Schmitt, The Oxford Handbook of Personnel Assessment and Selection (pp. 9-30). Oxford: Oxford University Press. [111] Wasserman, J. D., Bracken, B. A. (2003). Psychometric Characteristics of Assessment Procedures. In : Handbook of Psychology. Volume 10 Assessment Psychology, (J. R. Graham, J. A. Naglieri, Ed.) USA : Wiley. [112] Weiner, I. B. (2003). The Assessment Process. Handbook of Psychology. Volume 10 Assessment Psychology, pp (J. R. Graham, J. A., Naglieri, Ed.) USA : Wiley. [113] Yeung, R. (2008). Successful Interviewing and Recruitment. London and Philadelphia : Kogan page.

17 ELENA LISÁ PERSONNEL ASSESSMENT Editorial office Wolters Kluwer s. r. o. Mlynské nivy 48, Bratislava Cover design by Christian Published by Wolters Kluwer, a. s., U Nákladového nádraží 6, Prague 3, Czech Republic, in 2014 as its st publication. First edition 100 pages. Format: A5. Impression: 200 copies. Typography by Forma, s. r. o., Bratislava. Printed by Tlačiareň P+M, Slovakia. knihy@wkcr.cz tel.: , , fax: ISBN

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