Translation and Interpretation Services Guide for Employees

Transcription

1 Translation and Interpretation Services Guide for Employees Keeping in in Touch

2 Any requests for text to be translated; produced in another format or an interpreter needed, must be authorised by Richard Holland or Phil Saunders / Ashfield Community Radio Nik Foster Studios Acacia Avenue Annesley Woodhouse Nottinghamshire NG17 9BH Tel: Audio Taping recording text onto cassette and Cds Contact: Harry Sharpe Braille Bureau County Visual Communication County Hall West Bridgford Nottingham NG2 7QP Tel: Contact Darren Beniston Ivan Rockley Braille Large Print Audio Taping - recording text onto cassette and Cds Voice Recognition editing text to a mode suited for voice recognition software (More information is available in the leaflet CVC attached to the back of this guide or contact Tenant Participation Officer.)

3 The County Deaf Team Meadow House Littleworth Mansfield NG18 2TB minicom: tel: fax: Equipment loans include: Pager System; minicom/telephone; baby alarm; smoke alarm; doorbell; "Shake Awake" Alarm Clock; Uniphone/Pro 400; Flashing Light Doorbell. TranscriptionsDirect The Quotations Team Freepost TranscriptionsDirect Tel: Braille Large Print (mono) & Enhanced Print (full colour) Audio Transcriptions Translation Services Presentation & Design Translation & Interpreting Unit Nottingham City Council The Guildhall Nottingham NG1 4BT Tel: Fax:

4 provide a Signer from the BSL (British Sign Language) foundation; Braille; Audio recording; Translation; Interpretation. (More information is available in the Appendix 1 or contact Tenant Participation Officer) Language Line Translations Swallow House Northdown Street London N1 9BN Tel: Fax: translations@languageline.co.uk Translations; Interpretation. (For more is available in Appendix 2 or speak to your Senior Officer) Independent Translator/Administrator Wanda Bator Tel: Mob: Interpreter of: o French o Polish Nottinghamshire Sign Language Interpreting Service (NSLS), 22 Forest Road West, Nottingham N97 4EQ Tel: (0115) Fax: (0115) Textphone: full time sign interpreters (For more information please refer to appendix 3 or speak to the Tenant Participation Officer)

5 Ashfield Homes Tenant Participation Officer can provide: CD\Cassette player for hire (free of charge); Dictaphones for hire (free of charge). Loop system A loop system is available in all Ashfield Homes reception areas. A loop system is designed to assist a person with a hearing aid to hear more clearly in a room by switching their hearing aid to the T position. Minicom A service user can contact Ashfield Homes on Minicom using the number: (01623) Minicom is a text-phone telephone service for people who are deaf, hard of hearing or have speech difficulties. It allows people with text - phone to communicate by typing a message and sending it to the text-phone at Ashfield Homes Support Centre. Employee signers are: Jeanette Worthington; Claire Samson. Please contact the Tenant Participation Officer on if you require information in large print, audio, Braille and other languages.

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8 Appendix 1 Translation & Interpreting Unit Charges for Interpretation All Languages: Emergency Interpretation Interpretation per hour + travel expenses per hour + travel expenses Travel Expenses 39.5p per mile Charges for Translation & Typesetting All Languages Translation only Typesetting only Proof-reading per 100 words per language 5.00 per 100 words per language 5.00 per 1000 words per language Minimum Charges for Translation & Typesetting & Layout All languages Charges for Braille Typesetting minimum up to 100 words minimum up to 100 words Audio recording service also available

9 Appendix 2 Language Line Translations Language line can be used when a non-english speaking person would like to make an enquiry or use one of AHL s services in more depth. Language line offer: Telephone Interpreting Face to face interpreting Text translation. Using the Language Line Service As a rule when you telephone language line, you will need to tell them: Your access code. The name of your organisation Your name The language you need If the person is with you Telephone Interpreting Face-to-Face calls There are five stages to Face-to-Face calls Identify the language Use the language line poster or leaflet on receptions to do this. Collect your details together (as shown above in using the language line service) Ring Language Line Brief the Interpreter: You will need to tell the interpreter who you are whether you will be using one handset to be passed between you give them as much detail about the situation as possible. Use direct Speech when using an interpreter speak as though you are talking directly to the customer maintain eye contact with the customer. The interpreter will start speaking as soon as you pass the phone to the customer. Telephoning a Non-English Speaking Customer You will need the following information before contacting Language Line Your access code.

10 The name of your organisation Your name The language you need You will also need the telephone number of the person you want to contact Ring Language Line Inform the Language line operator the customer is NOT with you Brief the interpreter You are then connected to the person you are wanting to ring Follow the same rules as when making Face to Face calls If a non-english speaking person rings your office take their Name Number Language tell them you will ring them back, then ring language line and follow the same procedure as Telephoning a non-english speaking customer Other Services Provided By Language Line Face to face with an interpreter present Book interpreter using Brief the interpreter before their visit provide as much information as possible On the day of the meeting arrange seating in triangular position with you facing the client and the interpreter off to side Introduce the interpreter to the customer give them a few minutes for the interpreter to let the customer know they are unbiased and what their role will be. REMEMBER: use you and I rather than him or her. Use short statements, speak slowly, naturally and clearly & keep the conversation as natural as possible. Text Translation Language line also translate text and phrases for letters or publications you can them at translations@languageline.co.uk provide them with the Text for translation Your access code. Your name The name of your organisation The language you need

11 Appendix 3 Nottinghamshire Sign Language Interpreting Service (NSLS), Charges for sign interpreter Interpreter ½ hours + travel expenses 96 3 hour + travel expenses Travel Expenses 45p per mile