TENANT SUPPORT INFORMATION

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1 TENANT SUPPORT INFORMATION

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3 Clyde Letting Help and advice for tenants. Frequently asked questions about renting a property through Clyde. During the tenancy 4-5 What references do you need to see? Who is responsible for contacting the utility companies after I move in? How do I pay for my rent? When will the rent leave my account? What happens if my rent is paid late? If I have any problems during my tenancy, who I speak to? How do I renew my contract? At the end of the tenancy 6-7 If I want to serve notice to vacate my property what should I do? What penalties will I incur should I break my lease agreement early? How will my payments cease at the end of my tenancy? What should I do with the keys at the end of the tenancy? What expenditure should I expect at the end of the tenancy? What is the Tenant Deposit Scheme? When will my deposit be returned to me? Tenant support information 3

4 During the tenancy What references do you need to see? In order to ensure a seamless transaction and to ensure you can move into your new property without delay Clyde require the following: Photographic ID and utility bill with your last address. A holding deposit of 200 whilst we complete our standard pre-tenancy checks. A fee for referencing. A fee for processing your application. Upon acceptance, one month s rent in advance together with a standard security deposit equal to 1 1/2 months rent less holding deposit already paid. Payments can be made by either bank transfer, personal cheque or debit/credit card (subject to a fee of 1.5%). Who is responsible for contacting the utility companies after I move in? Clyde s Inventory Clerk will take a note of the meter readings at the property and also photograph the meters at the time of the Inventory. We will contact the utility supplier and the relevant Council Tax ofice to inform them of your new tenancy and supply meter readings at this time. You, as the tenant, are responsible for the payment of all related utility and council tax charges for the duration of the tenancy. Following the completion of the tenancy, a Clyde Check Out Inspector will again note the meter readings and photograph the meters. These readings will be passed to the utility supplier and the relevant Council Tax ofice informed of your vacation. 4 Clyde Letting

5 How do I pay rent? You will be asked to set up a monthly standing order with your bank. However, tenants are also welcome to pay the rent in full prior to the commencement of the tenancy. Payments can be made either by bank transfer, cheque, debit/credit card (subject to a fee of 1.5%). When will the rent leave my account? Generally rent is paid by a standing order mandate and will leave your account 2 days prior to the rental due date in order to be in the recipient s account on the due date (the due date is typically, although not always, the date on which you moved in). If I have any problems during my tenancy, who do I speak to? If your property is managed by Clyde please call or your enquiry to property. management@clydeproperty.co.uk How do I renew my contract after the initial term? We will contact you 12 weeks prior to your lease end date to conirm whether you would like to extend your lease or vacate. In any case, you should inform us as soon as possible prior to the end of your tenancy to allow enough time to arrange all the related administration. What happens if my rent is paid late? Any problems with rental payments, that may result in late payment, should be conveyed to Clyde s Letting Accounts team as soon as possible via to: letting. accounts@clydeproperty.co.uk Arrears letters (for which you will be charged) will be issued if rent remains outstanding beyond 5 days after it was due. Interest will be charged until payment is made. Tenant support information 5

6 At the end of the tenancy If I want to serve notice to vacate my property what should I do? Notice would need to be served in accordance with your lease agreement by recorded delivery to: Clyde Property Residential Letting Management Centre 1A Helena Place Clarkston Toll Glasgow, G76 7RB or via to: admin.management@clydeproperty.co.uk What penalties will I incur should I break my lease agreement early? The primary liability is for rent until the end of the contract. If the landlord agrees to re-market the property and once a new tenant is found, then your liability will be reduced to covering the rental until a new tenant takes entry and paying the landlord s commission and any other expenses from when the property is re-let. How will my payments cease at the end of my tenancy? You should contact your bank directly to cancel your standing order once the last payment has left your account. The agreement should always be referenced. [Please note: if you do not serve the correct notice, your vacate date may be affected]. 6 Clyde Letting

7 What should I do with the keys at the end of the tenancy? Unless speciic instructions are given by your landlord keys should be taken to your local Clyde ofice. Please ensure all sets are returned complete, a receipt is obtained and that this happens on or before the last day of your tenancy. Alternatively, if the Check Out is taking place on the last day of the tenancy, the keys may be returned to the Check Out Inspector during the Check Out at the property. Please note that you will be liable for rent on a daily basis until the keys are returned. What expenditure should I expect at the end of the tenancy? As an outgoing tenant typically your costs will be associated with professional cleaning. Any discrepancies between the Inventory detailing the Check In condition of the property and Check Out may result in deductions from your deposit. your behalf. For information please see our Newsletter on the introduction of the Tenancy Deposit Scheme in Scotland (< link to newsletter on website) or visit the Scottish Government website (hyperlink this with the following link) Environment/Housing/privaterent/government/SGTD1 When will my deposit be returned to me? Once the Check Out has been conducted, the property has been cleaned to a satisfactory standard and Clyde has received instructions regarding the deposit from the landlord, the money will be returned to your account, less any agreed deductions. We work hard to resolve Check Out issues and reach an agreement between landlords and tenants alike. Once agreement is reached, we will apply for the repayment of your deposit. If your question is still not answered, please contact your property manager directly or contact your local Clyde ofice. Clyde act as a Managing Agent on behalf of your Landlord so must take their instructions accordingly when processing the Check Out. What is the Tenant Deposit Protection Scheme? Your deposit will be protected by a Tenancy Deposit Protection Scheme. In line with Tenancy Deposit Schemes (Scotland) Regulations 2011 that came into force on 7th March 2011, from 2nd July 2012 all deposits being paid by a tenant must be registered with a recognised deposit protection scheme. Where appropriate, Clyde will register the deposit on Tenant support information 7

8 Ayr 9 Beresford Terrace, Ayr KA7 2ER Tel: Fax: E: ayr@clydeproperty.co.uk Bearsden 68 Drymen Road, Bearsden, Glasgow G61 2RH Tel: Fax: E: bearsden@clydeproperty.co.uk Clarkston 1A Helena Place, Clarkston Toll, Glasgow G76 7RB Tel: Fax: E: clarkston@clydeproperty.co.uk Falkirk 24 Newmarket Street, Falkirk FK1 1JQ Tel: Fax: E: falkirk@clydeproperty.co.uk Hamilton 40 Cadzow Street, Hamilton ML3 6DG Tel: Fax: E: hamilton@clydeproperty.co.uk Helensburgh 22 West Princes Street, Helensburgh G84 8TD Tel: Fax: E: helensburgh@clydeproperty.co.uk Shawlands 226 Kilmarnock Road, Shawlands G43 1TY Tel: Fax: shawlands@clydeproperty.co.uk Stirling 39 Allan Park, Stirling FK8 2LR Tel: Fax: E: stirling@clydeproperty.co.uk West End 145 Byres Road, Glasgow G12 8TT Tel: Fax: E: westend@clydeproperty.co.uk Perth 26 George Street, Perth, PH1 5JP E: perth@clydeproperty.co.uk Letting Management Centre 1A Helena Place, Clarkston Toll, Glasgow G76 7RB Tel: Fax: E: letting@clydeproperty.co.uk Our branches are open seven days a week: 9.00am pm weekdays 10.00am pm Saturday 12.00pm pm Sunday Our branches are available seven days a week, 363 days a year right up until 8pm every day