REO Property Services

Transcription

1 REO Property Services 1. REO Intro and Overview 2. Service Provider Qualifications 3. Unparalleled Market Coverage 4. Menu of Services Offered 5. Integrated Service Delivery Platform & Methodologies Team Introduction & Sample Organizational Structure Disposition Process Reporting 6. Case Studies 7. Reporting and Quality Assurance 8. Capabilities 9. Benefits 1

2 UNPARALLELED MARKET COVERAGE BY REALOGY CORPORATION 2

3 Menu of Services Offered Global Client Solutions REO Management & Marketing Turn-Key Solution Commercial/Residential ORE Property Services Portfolio Management Site Inspections Property Management Title Curative Disposition & Leasing Project Management Web-Based Reporting Broker s Opinion of Value Lease Administration Property Tax Consulting & Administration Closing Management Services Market Research Security Services Valuation and Appraisal Due Diligence Data Management Document Management Environmental Consulting 3

4 Service Provider Qualifications Global Client Solutions REO Management & Marketing Turn-Key Solution More than 4,900 Commercial Real Estate Service Providers $65B in 2007 Transactions 380 Offices Globally Unparalleled Commercial AND Residential Market Coverage Largest U.S. Real Estate Brokerage 300, Brokers Real Estate Franchises in all 50 States, P.R and the V.I. Web Based Database Management REO Experts 20,000 Residential REO properties p currently managed and marketed Average Days on Market: Asset Sales Projected at $5 Billion 4

5 Sample Team Organizational Chart Core Alliance Team Service Delivery Directors Fred Schmidt, SVP William Hinson, VP Single Point of Contact Lee Rosner, CCIM SIOR, Managing Director William Hinson, VP - Alliance Director Len Del Gaudio, VP - Disposition Tim Dimond, VP- Property Management & Ownership Services Quality Assurance Fred Schmidt, SVP Brokerage Property Management Inspection & Security Services Reporting Title Curative Web - Based Reporting ANY BANK Lending Area 5

6 Through Extensive Ownership Services Capabilities Realogy can Limit Costs to Carry and Exposure to Liability while Enhancing Disposition Opportunities ORE Management Process 1. Transition Plan 2. Staffing and Performance Evaluation Plan 3. Inspection and Maintenance Plan 4. Repair and Preventive Maintenance Plan 5. Service Call Log-in System 6. Subcontracting Plan 7. Relations and Communications Plan 8. Customer Oversight of Facility Support Services 9. Risk Management/Safety Plan 10. Emergency Plan 11. Environmental Compliance Plan 12. Budgeting Control, Financial Review and Operational Reporting Plan 13. Disaster Recovery Plan 14. Record Keeping and Administration 15. Quality Control and Compliance Review Programs

7 Develop Disposition Strategy Disposition Process Implement Disposition Strategy Transaction Negotiation & Closeout Define Define Disposition Overall Objectives Develop Marketing / Exit Plan Negotiate Disposition Terms Real Estate Assessment Analysis Implement Marketing / Exit Plan Oversee Transaction Execution Assess Market Factors Analyze Offers & Proposals Abstract (If necessary) Finalize Disposition Strategy Recommendations Resolve Outstanding Issues 7

8 Reporting & Key Performance Indicators (KPIs) Reporting Format Standardization Pre-determined KPI s Metric Integration Service Application Critical to Quality Perspective Metrics Technology and Reporting Delivery Quality Assurance Customer Satisfaction Report Cards Quantitative and Qualitative REO SOFTWARE SOLUTION Bundle Book Technology Web-Based Reporting 24/7 Property/Project Status Document Management & Imaging 8

9 RGCS Portfolio o o Services Case Studies 9

10 Capabilities Rapid REO Servicing Deployment Single Point of Contact Model Coordinating a Full Spectrum of National REO Management and Marketing Services Unparalleled Coverage of Primary, Secondary and Tertiary Real Estate Markets Across All Property Sectors Throughout All 50 States, Puerto Rico and the Virgin Islands Web-Based Reporting for Documentation Management and 24/7 Real-Time Property/Project Status Scalable Model 10

11 Benefits to REO Portfolio Manager Decreased Exposure to Property Ownership Carrying Costs and Liabilities Unsurpassed Local Property Trend Knowledge and Experience Standardization of Tracking and Reporting Methods to Facilitate Internal Communication Key Performance Metric Analysis to Ensure Maximum Portfolio Management Efficiencies 11

12 REO TEAM CONTACT INFORMATION Lee Rosner, CCIM SIOR, Managing Principal (631) x113 Fred Schmidt, Sr. VP, Global l Client Solutions (973) [email protected] Len Del Gaudio, VP, Global Client Solutions (973) [email protected] William Hinson, VP, Global Client Solutions (757) [email protected] Tim Dimond, VP, Ownership Services (404) [email protected] 12