ARMA: Information Governance: A Revenue Source Potential

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Abel Owen
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1 ARMA: Information Governance: A Revenue Source Potential

2 Presenter: Martin Tuip Executive Director for IG Products ARMA International

3 Agenda About ARMA International What is Information Governance? Generally Accepted Recordkeeping Principles (The Principles) State of the Law Firm Market Information Governance Assessment

4 About ARMA International Non-profit professional association for records and information managers and related industry practitioners and vendors Founded in ,000 members in 30 countries Providers educational opportunities and educational publications covering the principles of records management for its standards and guidelines The authority on information governance

5 Information Governance Information Management concerns how information flows through an organization; Information Governance asks why you have the information in the first place.

6 What is Information Governance? Gartner defines information governance as the specification of decision rights and an accountability framework to ensure appropriate behavior in the valuation, creation, storage, use, archiving and deletion of information. It includes the processes, roles, policies, standards and metrics that ensure the effective and efficient use of information in enabling an organization to achieve its goals.

7 Insights Currently, there is an unprecedented growth of content within organizations. Now more than ever, the need for governance across all stages of the information lifecycle is becoming more critical. Organizations must evaluate and address the big risks associated with information governance failures. More importantly, they need to find ways to leverage the opportunities that information governance can offer.

8 Generally Accepted Recordkeeping Principles (The Principles) Legislators to craft legislation meant to hold organizations accountable The Principles guide: CEOs to determine how to protect their organizations in the use of information assets Records management professionals to design comprehensive and effective records management programs

9 What are The Principles? Developed and published by ARMA International Foster general awareness of information governance standards and principles Assist organizations in developing information management systems that comply with them. Are grounded in practical experience and based on extensive consideration and analysis of legal doctrine and information theory Form the basis upon which every effective information governance program is built 9

10 What are The Principles? Principle of Accountability Do you have appropriate oversight over the individuals, policies and procedures to ensure your recordkeeping program auditability? Principle of Integrity Does the information generated or managed by the organization have a reasonable and suitable guarantee of authenticity and reliability? Principle of Protection Do you have controls in place to ensure a reasonable level of protection to records and information that are private, confidential, privileged, secret, or essential to business continuity? Principle of Compliance Are you in compliance with applicable laws and other binding authorities, as well as organizational policies as they relate to IG? 10

11 What are The Principles? Principle of Availability Can you ensure timely, efficient, and accurate retrieval of needed information in the event e-discovery request? Principle of Retention Are you maintaining records and information for an appropriate amount of time, taking into account legal, regulatory, fiscal, operational, and historical requirements? Principle of Disposition Are you providing secure and appropriate disposition for records that are no longer required to be maintained by applicable laws and the organization s policies? Principle of Transparency Are the processes and activities of your recordkeeping program documented in an understandable manner and available to all personnel and appropriate interested parties? 11

12 State of the Law Firm Market

13 State of the Law Firm Market Growing amount of clients are demanding fixed-fee contracts Nearly half of finance directors at top 100 law firms see fixed fees as the number one threat to their profit margins Highly competitive market

14 Information Governance and Law Firms Help clients get their information governance policies under control Further develop a deep trust relationship with clients Enable ability to create a new law firm practice with new revenue Information Governance

15 Latest development Resolution 109

16 Latest development The American Bar Association encourages all private and public sector organizations to develop, implement, and maintain an appropriate cybersecurity program that complies with applicable ethical and legal obligations and is tailored to the nature and scope of the organization and the data and systems to be protected.

17 Weakest link

18 Protection of data is important Protection of one of the most valuable and vulnerable assets of all organizations its information is vitally important Avoids the high costs associated with cybercrime, including forensic investigations and data breach notification; the loss of confidential, classified, and proprietary data; reputational damage; loss of public confidence; and in the case of business, drops in stock price, and loss of market share and trust.

19 Where does revenue generation come into play? Relationship matters

20 IG complexity It is very difficult for organizations to get a holistic view of their IG status as in its whole several departments have responsibility for different components and rarely talk with each other (let alone use the same language) IG complexity increases exponentially with the complexity of the organization and its business

21 Who needs to be at the table?

22 Who Needs To Be At The Table? Same goals, different departments Legal Business Management Risk, Compliance / Privacy Officer Information Security Specialists Records Management Information Technology Senior Management Champion Change Management

23 Start with an assessment Where are you?

24 ARMA and ILTA members Special pricing ARMA s IG Assessment ILTA members receive REDUCED pricing. First assessment at $4,495 (a $500 discount) It s a firsttime use so you can understand how they will deploy with their client set or use internally 5-license package purchase at $5995, for the purpose of assessing 5 clients within a 12-month period Additional licenses can be purchased at the rate of $1,199 each.

25 ARMA and ILTA members Special pricing To purchase contact ARMA directly and mention ILTA membership pricing or international

26 Thank you Contact information:

27 Information Governance Assessment The ARMA Information Governance Assessment is an unbiased, comprehensive solution designed to help organizations turn information into an asset. Based on the fundamental best practices of the Generally Accepted Recordkeeping Principles Identifies, measures and monitors information risks, enabling your organization to establish a baseline, set benchmarks and drive improvements.

28 Information Governance Assessment

29 Information Governance Assessment

Electronic Records Management

Electronic Records Management HOW TRANSIT AGENCIES CAN LEVERAGE THEIR USE What is Electronic Records Management Electronic Records Management (ERM) utilizes technology to enable the indexing, imaging,