Making an Official Referral/Report in Newfoundland and Labrador

Transcription

1 Appendix 2 Making an Official Referral/Report in Newfoundland and Labrador What s In This Chapter: This appendix provides contact info to: Assist an Abused Senior to Obtain Services from a Social Worker Report a Case of Neglect under the Neglected Adults Welfare Act Report a Case of Abuse or Neglect in a Personal Care Home Report a Case of Abuse or Neglect in a Long-term Care Facility or Hospital (acute-care institution) Help an Abused Senior to Connect with the Police Plus, includes a map of the Regional Integrated Health Authorities. Please Note: As contact information may change over time, the Seniors Resource will strive to keep this appendix updated on their website at A2-1

2 Remember: in all cases, you should call the police and/or emergency services if you feel a senior is in immediate danger! MAKING A REPORT TO A REGIONAL INTEGRATED HEALTH AUTHORITY In Newfoundland and Labrador, all official reports/referrals concerning an abused senior must go through your Regional Integrated Health Authority. (Health authorities are responsible for all health and community services programs, long-term care facilities, and hospitals in your region. Each regional health authority operates independently. Procedures and/or names of departments/programs may vary slightly from region to region. To see which region you re in, please see map on following page). The following contact information will help you to connect to the appropriate people in each health authority. Note: if you are specifically making a complaint about a long-term care facility or hospital (acute-care institution), you should first report it to the Administrator/Manager of the facility.they are required to do a full investigation when a complaint of abuse or neglect is made. Document any discussions and actions taken. If you then feel the situation has not been resolved by the facility management, you can make a formal complaint to your regional health authority. Initially a complaint may be made by phone or in writing, but all phone complaints should be followed up with a letter. A complaint should include: The name of the institution The name of the person/resident/patient about whom you are concerned Your name and relationship to the person/resident/patient A2-2

3 A summary of your concerns and complaints, including specific dates and details about alleged incidents of abuse A request for a response in writing, and A request that your complaint be handled confidentially. A2-3

4 Eastern Regional Integrated Health Authority (Eastern Health) Please refer to the program area closest to you: St. John s Region (this area takes in St. John s and the surrounding area up to Trepassey, including St. Shotts); Rural Avalon; or Bonavista, Burin, Clarenville Area. To assist an abused senior connect to a social worker who can advise them on services available in their community St. John s Region Rural Avalon Bonavista, Burin, Clarenville area Continuing Care and Home Support Services intake office: This area takes all referrals through its local Health and Community Services Offices. Call the office closest to the senior s residence (see phone book) and ask for the Community Support W orker. For questions or concerns beyond making a report/referral, call: Community Support Programs: This area takes all referrals through its local Health and Community Services Offices. Call the office closest to the senior s residence (see phone book) and ask for the Community Support W orker. For questions or concerns beyond making a report/referral, call: Integrated Health Services (Burin Peninsula): or Integrated Health Services (Bonavista/Clarenville): A2-4

5 To report a case of neglect under the Neglected Adults W elfare Act St. John s Region Rural Avalon Bonavista, Burin, Clarenville area Intake Coordinator: This service area takes all reports through its local Health and Community Services Offices. Call the office closest to the senior s residence (check your local phone book) and ask to be connected to the Community Support W orker. For questions or concerns beyond making a report/referral, call: Community Support Programs: This service area takes all reports through its local Health and Community Services Offices. Call the office closest to the senior s residence (check your local phone book) and ask to be connected to the Community Support W orker. For questions or concerns beyond making a report/referral, call: Integrated Health Services (Burin Peninsula): or Integrated Health Services (Bonavista/Clarenville): A2-5

6 To report a case of abuse or neglect in a personal care home, contact: St. John s Region Rural Avalon Bonavista, Burin, Clarenville area Personal Care Home Program: This service area takes all reports through its local Health and Community Services Offices. Call the office closest to the senior s residence (check your local phone book) and ask to be connected to the Community Support W orker. For questions or concerns beyond making a report/referral, call: Community Support Programs: This service area takes all reports through its local Health and Community Services Offices. Call the office closest to the senior s residence (check your local phone book) and ask to be connected to the Community Support W orker. For questions or concerns beyond making a report/referral, call: Integrated Health Services (Burin Peninsula): or Integrated Health Services (Bonavista/Clarenville): A2-6

7 To report a case of abuse or neglect in a long-term care facility or hospital (acute-care institution), first contact the management of the facility. If you feel a case of elder abuse or neglect has not been resolved by the management, you can contact the following numbers. St. John s Region For the following facilities, call: Patients Relations Officer: General Hospital Health Sciences St. Clare s Mercy Hospital Dr. Leonard A. Miller W aterford Hospital Dr.W alter Templeman Health For the following facilities, call: Long-term Care: St. Patrick s Mercy Home Saint Luke s Home Agnes Pratt Home Salvation Army Glenbrook Lodge Hoyles-Escasoni Complex Masonic Park Nursing Home Continued on next page... A2-7

8 To report a case of abuse or neglect in a long-term care facility or hospital (acute-care institution), first contact the management of the facility. If you feel a case of elder abuse or neglect has not been resolved by the management, you can contact the following numbers. (Continued from previous page.) Rural Avalon For the following facilities, call: Integrated Health Services Institutions/Acute Care: Carbonear General Hospital Dr.A.A. W ilkinson Memorial Health Dr.W. H. Newhook Community Health Placentia Health St. Mary s Clinic For the following facilities, call: Integrated Health Services Long-term Care/Supportive Services: Harbour Lodge Nursing Home Interfaith Citizen s Home Continued on next page... A2-8

9 To report a case of abuse or neglect in a long-term care facility or hospital (acute-care institution), first contact the management of the facility. If you feel a case of elder abuse or neglect has not been resolved by the management, you can contact the following numbers. (Continued from previous page.) Bonavista, Burin, Clarenville area For the following facilities, call: Integrated Health Services Burin Peninsula: Burin Peninsula Health Grand Bank Community Health Blue Crest Nursing Home U.S. Memorial Health For the following facilities, call: Integrated Health Services Bonavista/Clarenville: Golden Heights Manor Bonavista Peninsula Health Dr. G.B. Cross Memorial Hospital Sunshine Manor A2-9

10 Central Regional Integrated Health Authority (Central Health) To assist an abused senior to connect to a social worker who can advise them on services available in their community; or To report a case of neglect under the Neglected Adults W elfare Act Contact: Ms Joan Smith Director of Community Supports (an abused senior may call this number collect) To report a case of abuse or neglect in a personal care home; or To report a case of abuse or neglect in a long-term care facility Contact: Ms Sandra Dingle Director of Long Term Care and Residential Services To report a case of abuse or neglect in a hospital (acutecare institution), first contact the management (Chief Operating Officer or Director of Health Services) of the facility. If you feel a case of elder abuse or neglect has not been resolved by the management, you can contact the numbers on the following page. A2-10

11 For the following facilitiles: James Paton Memorial Hospital Brookfield Bonnews Health Care Fogo Island Health Notre Dame Bay Memorial Health A.M. Guy Memorial Health Baie Verte Peninsula Health Green Bay Community Health Dr. Hugh Twomey Health Care Connaigre Peninsula Community Health Central Nfld Regional Health Call: Ms Elizabeth Forward Chief Operating Officer Mr. Peter Lush Chief Operating Officer Mr Allan Bradley Chief Operating Officer Mr Jim Hornell Chief Operating Officer A2-11

12 Western Regional Integrated Health Authority (Western Health) To assist an abused senior to connect to a social worker who can advise them on services available to them in their community To report a case of neglect under the Neglected Adults W elfare Act To report a case of abuse or neglect in a personal care home This health authority takes all abuse and neglect referrals and reports through their local Health and Community Services offices. Therefore, you must call the office closest to the senior s place of residence (check your local phone book for this information) and ask to be connected to the Community Support Social W orker. For questions or concerns beyond making a report/referral, please contact the appropriate manager below for your location: Location: Stephenville and South Corner Brook and North Contact: Community Support Manager: Community Support Manager: A2-12

13 To report a case of abuse or neglect in a long-term care facility or hospital (acute-care institution), first contact the management of the facility (see list of W estern Health facilities below). If you feel a case of elder abuse or neglect has not been resolved by the management, you can register a formal complaint with: Rob Philpott VP for Rural Health , ext Western Health Facilities Bay St. George Long Term Care Bonne Bay Health Calder Health Corner Brook Interfaith Home for Senior Citizens The Dr. J.I. O Connell 5th and 6th Floors of the W estern Memorial Regional Hospital Dr. Charles LeGrow Health Rufus Guinchard Health A2-13

14 Labrador-Grenfell Regional Integrated Health Authority (Labrador-Grenfell Health) To assist an abused senior to connect to a social worker who can advise them on services available to them in their community This region takes all abuse referrals and reports through their local Health and Community Services offices. Therefore, you must call the office closest to the senior s place of residence (check your local phone book or see numbers below) and ask to be connected to a Social W orker. Location: Happy Valley-Goose Bay North W est River (served by Happy Valley-Goose Bay office) Makkovik Rigolet (served by Makkovik office) Postville (served by Makkovik office) Hopedale Labrador City and W abush Nain Contact: A2-14

15 Location: Cartwright Black Tickle (served by Cartwright of fice) Natuashish Sheshatshiu Mary s Harbour Flower s Cove St. Anthony Roddickton Contact: To report a case of neglect under the Neglected Adults W elfare Act (and help the senior to connect to services), contact: Delia Connell Assistant Executive Director, Community Services A2-15

16 To report a case of abuse or neglect in a personal care home, contact: Rosarii Patey Regional Director, Long Term Care Services or Marge Learning Vice President, Nursing Services To report a case of abuse or neglect in a long-term care facility or hospital, first contact the facility management. If you feel a case of elder abuse or neglect has not been resolved by the management, you can register a formal complaint by calling the numbers below: For the following facilitiles: John M. Gray for Seniors Labrador South Health Strait of Belle Isle Health White Bay Central Health Captain W illiam Jackman Memorial Hospital Harry L. Paddon Memorial Home Labrador Health Call: Rosarii Patey Regional Director, Long Term Care Services Marge Learning V ice President, Nursing Services A2-16

17 *NOTE: If your client is a registered member of the Labrador Inuit, they may also be referred to a Nunatsiavut Health and Social Development team leader for home and continuing care services. (All reports of neglect under the Neglected Adults W elfare Act and/or concerns about abuse or neglect in a long-term or acute care facility or in a personal care home relating to an Inuit client should still be directed to the Labrador-Grenfell Health contacts listed previously.) An abused Inuit senior may connect with a Nunatsiavut Health and Social Development team leader by calling the one closest to their area at the following numbers: Happy Valley-Goose Bay: Makkovik: Rigolet: Postville: Hopedale: Nain: If your client is an Innu, they may also contact the Sheshatshiu Innu Band Council or the Mushuau Innu Health Commission for home and continuing care services. (All reports of neglect under the Neglected Adults W elfare Act and/or concerns about abuse or neglect in a long-term or acute care facility or in a personal care home relating to an Innu client should still be directed to the Labrador-Grenfell Health contacts listed previously.) A2-17

18 In Natuashish, an abused Innu senior may call the Mushuau Innu Health Commission (part of the Natuashish Band Council) at In Sheshatshiu, an abused Innu senior may call the Sheshatshiu Innu Band Council Health Office at HOW TO CONNECT WITH THE POLICE To contact the police: In St. John s, Mount Pearl, and the surrounding communities that comprise the North East Avalon, call the Royal Newfoundland Constabulary at (24 hours a day) In Corner Brook, call the Royal Newfoundland Constabulary at In Labrador W est, call the Royal Newfoundland Constabulary at For the rest of the province, contact the RCMP by calling RCMP or by contacting the nearest office: ˆ A valon East District in Holyrood: ˆ Baie Verte Detachment in Baie Verte: ˆ Bay d Espoir Detachment in Milltown: ˆ Bay St George District in Stephenville: ˆ Bell Island Detachment on Bell Island: A2-18

19 ˆ Burgeo Detachment in Burgeo: ˆ Burin Peninsula District in Marystown: ˆ Carmanville Detachment in Carmanville: ˆ Cartwright Detachment in Cartwright: ˆ Channel/Port-aux-Basques Detachment in Channel: ˆ Clarenville-Bonavista in Clarenville: ˆ Deer Lake District in Deer Lake: ˆ Ferryland Detachment in Ferryland: ˆ Flowers Cove Detachment in Flowers Cove: ˆ Fogo Island Detachment in Fogo: ˆ Forteau Detachment in Forteau: ˆ Gander-Lewisporte District in Gander: ˆ Gander FES in Gander: ˆ Glovertown Detachment in Glovertown: ˆ Grand Falls-Windsor in Grand-Falls-Windsor: ˆ Harbour Breton Detachment in Harbour Breton: ˆ Hopedale Detachment in Hopedale: ˆ Labrador District in HV-Goose Bay: ˆ Lewisporte Detachment in Lewisporte: ˆ Mary s Harbour Detachment in Mary s Harbour: ˆ Nain Detachment in Nain, Labrador: ˆ Northern Peninsula in Port Saunders: ˆ Placentia-Whitbourne District in Placentia: ˆ Port Saunders CPO in Port Saunders: A2-19

20 ˆ Rocky Harbour Detachment in Rocky Harbour: ˆ Roddickton Detachment in Roddickton: ˆ Springdale Detachment in Springdale: ˆ St Anthony Detachment in St Anthony: ˆ Trepassey Detachment in Trepassey: ˆ Trinity Conception Detachment in Harbour Grace: ˆ Twillingate Detachment in Twillingate: A2-20