Substantiated Complaints in Senior s Care Facilities

Transcription

1 Substantiated Complaints in Senior s Care Facilities Complaint information on this website is a summary of substantiated violations or deficiencies found during the complaint investigation process. Community Facility Information Facility Type Capacity Reported Date Complaint Category Kamloops Joseph Creek Care Village 1702 Willowbrook Dr N Long Term Care 102 November 10, Staffing Residential Care Regulation Section 42 (1)(a) A licensee must ensure that, at all times, the employees on duty are sufficient in numbers, training and experience, and organized in an appropriate staffing pattern to (a) meet the needs of the persons in care and (b) assist persons in care with activities of daily living, including eating, mobility, dressing, grooming, bathing and personal hygiene, in a manner consistent with the hygiene, safety and dignity of persons in care. Kamloops Joseph Creek Care Village 1702 Willowbrook Dr N Long Term Care 102 November 10, Residential Care Regulation Section 19(1) A licensee must provide a monitoring system or signally device that (c) will signal to employees that the person in care needs immediate assistance.

2 Kamloops Kamloops Seniors Village 1220 Hugh Allan Dr Kamloops BC V1S 2B3 Long Term Care 114 March 19, 2015 Hygiene and Communicable Disease Control Residential Care Regulation Section 22 (1) (c) A licensee must ensure that all rooms and common areas are maintained in a safe and clean condition. Vernon Creekside Landing 6190 Okanagan Landing Rd Vernon BC V1H 1M3 Long Term Care 70 February 12, 2015 Residential Care Regulation Section 52 (1) A licensee must ensure that a person in care is not, while under the care or supervision of the licensee, subjected to (a) financial abuse, emotional abuse, physical abuse, sexual abuse or neglect as those terms are defined in Section 1 of Schedule D. Joseph Creek Care Village 1702 Willowbrook Dr N Long Term Care 102 January 12, 2015 Records and Reporting Residential Care Regulation Section 93 Confidentiality A licensee must, to the greatest extent possible while maintaining the health, safety and dignity of persons in care keep the records and personal information of persons in care confidential. Spring Valley Care Centre 355 Terai Court BC V1X 5X6 Long Term Care 151 November 7, Medication Residential Care Regulation Section 68(3) The medication safety and advisory committee must establish and review as required; the safe effective storage, handling and administration of the person in care s medication. Spring Valley Care Centre 355 Terai Court BC V1X 5X6 Long Term Care 151 November 7, Residential Care Regulation Section 52(1) Ensure that a person in care is not subject to neglect as this term is defined in Section 1 of Schedule D.

3 Spring Valley Care Centre 355 Terai Court BC V1X 5X6 Long Term Care 151 November 7, Staffing Residential Care Regulation Section 40 Ensure that staff continue to meet the requirements of the Regulation and demonstrate the competence required for the duties to which the employee is assigned. BC V2A 2V6 Long Term Care 100 October 24, Records and Reporting Residential Care Regulation Section 77(2) Subject to subsection (3), if a person in care is involved in a reportable incident, the licensee must immediately notify (a) a medical health officer, in the form and in the manner required by the medical health officer and (d) the funding program. BC V2A 2V6 Long Term Care 100 October 24, (three instances) Residential Care Regulation Section 52 1) A licensee must ensure that a person in care is not, while under the care or supervision of the licensee, subject to (a) financial abuse, emotional abuse, physical abuse, sexual abuse or neglect as those terms are defined in Section 1 of Schedule D. BC V2A 2V6 Long Term Care 100 October 24, Medication Residential Care Regulation Section 69(1) A licensee must ensure that a pharmacist (a) packages all medications and (b) records all medications on the person in care s medication administration record.

4 BC V2A 2V6 Long Term Care 100 October 24, Residential Care Regulation Section 81(4) A Licensee must ensure that (a) implementation of each care plan is monitored on a regular basis to ensure proper implementation, (b) each care plan is reviewed and if necessary modified (i) if there is a substantial change in the circumstances of the person in care, or (ii) if there is no substantial change in the circumstances of the person in care, at least once each year to ensure it continues to meet the needs and preferences, and is compatible with the abilities, of the person in care who is the subject of the care plan and (c) to the extent reasonably practical, persons in care participate in the review and modification BC V2A 2V6 Long Term Care 100 October 24, Residential Care Regulation Section 50(1) A licensee must regularly monitor the health and safety of each person in care to determine whether the needs of the person in care continue to be met. BC V2A 2V6 Long Term Care 100 October 24, Residential Care Regulation Section 81(2) A care plan must be developed, to the extent reasonably practical (a) with the participation of (i) the person in care, or (ii) if the person in care is not capable of participating, the person in care s parent or representative, and (b) in a manner that takes into account the unique abilities, physical, social and emotional needs, and cultural and spiritual preferences. BC V2A 2V6 Long Term Care 100 October 24, Residential Care Regulation Section 83 (4)(b) A licensee must immediately seek the advice of a health care provider if the person in care has experienced, unintentionally, a significant change in weight.

5 Spring Valley Care Centre 355 Terai Court BC V1X 5X6 Long Term Care 151 October 7, (three instances) Residential Care Regulation Section 82 A licensee must ensure that the care and supervision of a person in care is consistent with the terms and conditions of the person in care s care plan. Vernon Hearthstone Manor th Street Vernon BC V1T 6J7 Long Term Care 16 September 29, Physical Facility, Equipment and Furnishings Residential Care Regulation Section 35(1) A licensee must provide the following appropriately furnished and equipped areas: (c) secure, safe and adequate storage areas for cleaning agents, chemical products and other hazardous materials. Spring Valley Care Centre 355 Terai Court BC V1X 5X6 Long Term Care 151 September 19, Residential Care Regulation Section 52 1) A licensee must ensure that a person in care is not, while under the care or supervision of the licensee, subject to (a) financial abuse, emotional abuse, physical abuse, sexual abuse or neglect as those terms are defined in Section 1 of Schedule D. Lillooet Mountain View Lodge 951 Murray Street Lillooet BC V0K 1V0 Long Term Care 22 July 16, Residential Care Regulation Section 52 1) A licensee must ensure that a person in care is not, while under the care or supervision of the licensee, subject to (a) financial abuse, emotional abuse, physical abuse, sexual abuse or neglect as those terms are defined in Section 1 of Schedule D. Lillooet Mountain View Lodge 951 Murray Street Lillooet BC V0K 1V0 Long Term Care 22 July 16, Residential Care Regulation Section 81 (4) A licensee must ensure that (a) the implementation of each care plan is monitored on a regular basis to ensure proper implementation, (b) each care plan is review and, if necessary modified (i) if there is a substantial change in the circumstances of the person in care.

6 Nelson Nelson Jubilee Manor 500 Beasley Street W Nelson BC V1L 6G9 Long Term Care 39 June 20, Community Care and Assisted Living Act Section 7 (1) (b) (i) A licensee must do all of the following: operate the community care facility in a manner that will promote the health, safety and dignity of persons in care. Salmon Arm Hillside Village Avenue NE Salmon Arm BC V1E 1G9 Long Term Care 112 May 2, Physical Facility, Equipment and Furnishings Residential Care Regulation Section 21 (c) A licensee must ensure that all furniture and equipment for use by persons in care are maintained in a good state of repair. Kamloops The Hamlets at Westsyde 3255 Overlander Drive Kamloops BC V2B 0A5 Long Term Care/Acquired Injury April 22, Residential Care Regulation Section 81 (3) (ii) A care plan must include a plan to address behavioral intervention. Kamloops The Hamlets at Westsyde 3255 Overlander Drive Kamloops BC V2B 0A5 Long Term Care/Acquired Injury April 22, Residential Care Regulation Section 77 (2) If a person in care is involved in a reportable incident, the licensee must immediately notify (a) the parent or representative, or contact person, of the person in care, (b) the medical or nurse practitioner responsible for the care of the person in care, (c) a medical health officer, (d) the funding program, if any. Osoyoos Mariposa Gardens th Street Osoyoos BC V0H 1V5 Long Term Care 109 April 15, 2015 Policies and Procedures Residential Care Regulation Section 68 (3) The medication safety and advisory committee must establish and review as required (a) training and orientation programs for employees who store, handle or administer medications to persons in care, and (b) policies and procedures in respect of (i) the safe and effective storage, handling and administration of the person in care s medications, in compliance with the Pharmacy Operations and Drug Scheduling Act, and (ii) the immediate response to and reporting of medication errors and adverse reactions to medications.

7 Summerland Summerland Seniors Village Long Term Care 112 April 9, Staffing Residential Care Regulation Section 42 (1)(a) A licensee must ensure that, at all times, the employees on duty are sufficient in numbers, training and experience, and organized in an appropriate staffing pattern to (a) meet the needs of the persons in care and (b) assist persons in care with activities of daily living, including eating, mobility, dressing, grooming, bathing and personal hygiene, in a manner consistent with the hygiene, safety and dignity of persons in care. Nelson Mountain Lake Seniors Village Street Nelson BC V1L 7A6 Long Term Care 92 April 9, Staffing Residential Care Regulation Section 68(4) A licensee must ensure that all employees comply with the policies and procedures of the medication safety and advisory committee. Long Term Care 102 March 13, Hygiene and Communicable Disease Control Residential Care Regulation Section 54 (1) A licensee must establish a program to instruct, if necessary, and assist person care in maintaining health and hygiene. Long Term Care 102 March 13, Residential Care Regulation Section 19(1) (c) If a person in care requires monitoring, or a signaling device, to ensure that person s health and safety, a licensee must provide a monitoring system or signally device that (c) will signal to employees that the person in care needs immediate assistance Long Term Care 102 March 12, Residential Care Regulation Section 54 (2) (a) A licensee must assist persons in care to obtain health services as required.

8 Long Term Care 102 March 12, Staffing Residential Care Regulation Section 42 (1) (a) A licensee must ensure that, at all times, the employees on duty are sufficient in numbers, training and experience, and organized in an appropriate staffing pattern to (a) meet the needs of the persons in care and (b) assist persons in care with activities of daily living, including eating, mobility, dressing, grooming, bathing and personal hygiene, in a manner consistent with the hygiene, safety and dignity of persons in care. Long Term Care 102 February 20, Staffing Residential Care Regulation Section 42 (1) (a) A licensee must ensure that, at all times, the employees on duty are sufficient in numbers, training and experience, and organized in an appropriate staffing pattern to (a) meet the needs of the persons in care and (b) assist persons in care with activities of daily living, including eating, mobility, dressing, grooming, bathing and personal hygiene, in a manner consistent with the hygiene, safety and dignity of persons in care. Vernon Heritage Square th Street Vernon BC V1T 4X7 Long Term Care 50 January 10, Policies and Procedures Residential Care Regulation Section 85 (1) (d) A licensee must ensure that policies are implemented by employees Lumby Monashee Mews 2165 Norris Avenue Lumby BC V0E 2G5 Long Term Care 36 December 20, 2013 Residential Care Regulation Section 82 A licensee must ensure that the care and supervision of a person in care is consistent with the terms and conditions of the person in care s plans Lumby Monashee Mews 2165 Norris Avenue Lumby BC V0E 2G5 Long Term Care 36 December 20, 2013 Residential Care Regulation Section 85 (1) (d) A licensee must ensure that policies are implemented by employees

9 Sutherland Hills Rest Home 3081 Hall Road BC V1W 2R5 Long Term Care 104 November 29, 2013 Staffing Residential Care Regulation Section 37 (2) A licensee must not employ a person in a community care facility unless the licensee is satisfied, based on the information available to the licensee under subsection (1), that the person (a) is of good character, (b) has the personality, ability and temperament necessary to manage or work with persons in care. Castlegar Castleview Care Centre th Avenue Castlegar BC V1N 4A6 Long Term Care 61 November 28, 2013 Physical Facility, Equipment and Furnishings Community Care and Assisted Living Act Section 7 (1)(b)(i) A licensee must do all of the following: operate the community care facility in a manner that will promote the health, safety and dignity of persons in care. Long Term Care 102 October 21, 2013 Residential Care Regulation Section 82 A licensee must ensure that the care and supervision of a person in care is consistent with the terms and conditions of the person in care s plans. Long Term Care 102 October 21, 2013 Staffing Residential Care Regulation Section 42 (1) A licensee must ensure that, at all times, the employees on duty are sufficient in numbers, training and experience, and organized in an appropriate staffing pattern to (a) meet the needs of the persons in care, and (b) assist persons in care with activities of daily living, including eating, mobility, dressing, grooming, bathing, and personal hygiene, in a manner consistent with the health, safety and dignity of persons in care. Long Term Care 102 October 9, 2013 Physical Facility, Equipment and Furnishings Residential Care Regulation Section 22 (1) (a) A licensee must ensure that all rooms and common areas are maintained in a safe and clean condition.

10 Long Term Care 102 October 9, 2013 Community Care and Assisted Living Act Section 7 (1)(b)(i) A licensee must do all of the following: operate the community care facility in a manner that will promote the health, safety and dignity of persons in care. Long Term Care 102 October 9, 2013 Staffing Residential Care Regulation Section 72 (1) A licensee must ensure that, at all times, the employees on duty are sufficient in numbers, training and experience, and organized in an appropriate staffing pattern to (a) meet the needs of the persons in care. Nelson Mountain Lake Seniors Community Street Nelson BC V1L 7A6 Long Term Care 92 September 24, 2013 Residential Care Regulation Section 52 (1) A licensee must ensure that a person in care is not, while under the care of supervision of the licensee, subjected to (a) financial abuse, emotional abuse, physical abuse, sexual abuse or neglect as those terms are defined in Section 1 of Schedule D. Nelson Mountain Lake Seniors Community Street Nelson BC V1L 7A6 Long Term Care 92 September 24, 2013 Staffing Residential Care Regulation Section 42 (1) A licensee must ensure that, at all times, the employees on duty are sufficient in numbers, training and experience, and organized in an appropriate staffing pattern to (a) meet the needs of the persons in care, and (b) assist person in care with activities of daily living, including eating, mobility, dressing, grooming, bathing, and personal hygiene, in a manner consistent with the health, safety and dignity of persons in care.

11 Brandt s Creek Mews 2081 Cross Road BC V1V 2G2 Long Term Care 102 August 1, 2013 Policies and Procedures Residential Care Regulation Section 74 (1) A licensee may restrain a person in care (b) if there is agreement to the use of a restraint given in writing by both (i) the person in care, the parent or representative of the person in care or the relative who is closest to and actively involved in the life of the person in care and (ii) the medical practitioner or nurse practitioner responsible for the health of the person in care. Brandt s Creek Mews 2081 Cross Road BC V1V 2G2 Long Term Care 102 July 29, 2013 Nutrition Residential Care Regulation Section 83 (4)(b) A licensee must immediately seek the advice of a health care provider if the person in care has experienced, unintentionally, a significant change in weight. Brandt s Creek Mews 2081 Cross Road BC V1V 2G2 Long Term Care 102 July 29, 2013 Community Care and Assisted Living Act Section 7 (1) (b) A licensee must ensure the health, safety and dignity of persons in care and their rights. Bill of Rights: An adult PIC has the right to the protection and promotion of his or her health, safety and dignity, including a right to all of the following: to be treated in a manner, and to live in an environment, that promotes his or her health, safety and dignity. Vernon Westridge Care Residence th Street Vernon BC V1T 6J7 Long Term Care 16 July 25, 2013 Staffing Residential Care Regulation Section 41 (2) The licensee must designate an employee, qualified by training and experience to (a) supervise employees who provide care to persons in care (b) coordinate and monitor the care of persons in care and (c) manage unusual situations or emergencies.

12 Kamloops The Hamlets at Westsyde 3255 Overlander Drive Kamloops BC V2B 0A5 Long Term Care 110 July 23, 2013 Hygiene and Communicable Disease Control Residential Care Regulation Section 22 (1) (c) A licensee must ensure that all rooms and common areas are maintained in a safe and clean condition. Spring Valley Care Center 355 Terai Court BC V1X 5X6 Long Term Care 150 July 22, 2013 Physical Facility, Equipment and Furnishings Residential Care Regulation Section 22 (1) (b) A licensee must ensure that all rooms and common areas are maintained in a good state of repair. Vernon Westridge Care Residence th Street Vernon BC V1T 6J7 Long Term Care 16 July 11, 2013 Residential Care Regulation Section 49(1) A licensee must require all persons admitted to a community care facility to comply with the Province s immunization and tuberculosis control program Vernon Westridge Care Residence th Street Vernon BC V1T 6J7 Long Term Care 16 July 11, Records and Reporting Residential Care Regulation Section 77 (2) If a person in care is involved in a reportable incident, the licensee must immediately notify (a) the parent or representative, or contact person, of the person in care, (b) the medical or nurse practitioner responsible for the care of the person in care, (c) a medical health officer, (d) the funding program, if any. Williams Lake Williams Lake Seniors Village 1455 Western Avenue Williams Lake BC V2G 5N1 Long Term Care 113 June 18, 2013 Medication Residential Care Regulation Section 82 A licensee must ensure that the care and supervision of a person in care is consistent with the terms and conditions of the person in care s care plan.

13 Nelson Mountain Lake Seniors Community th Street Nelson BC V1L 7A6 Long Term Care 92 April 9, 2013 Physical Facility, Equipment and Furnishings Residential Care Regulation Section 21 (d) Equipment and Furnishings. A licensee must ensure that all furniture and equipment for use by persons in care are maintained in a safe and clean condition. Golden Henry M. Durand Manor 803 S 9 th Avenue Golden BC V0A 1H0 Long Term Care 28 March 21, 2013 Records and Reporting Residential Care Regulation Section 81 (3 (a) (ii) A care plan must include a plan to address behavioral intervention.