ODP Announcement Certified Investigator Manual and Report Update

Transcription

1 ODP Announcement Certified Investigator Manual and Report Update ODP Communication Number: Memo The mission of the Office of Developmental Programs is to support Pennsylvanians with developmental disabilities to achieve greater independence, choice and opportunity in their lives. ODP s Everyday Lives Conference September 14-16, 2016 Hershey, PA More Information to Come AUDIENCE: Administrative Entities (AEs), Supports Coordination Organizations (SCOs), Supports Coordinators (SCs), Direct Service Providers, and Contracted Entities that conduct certified investigations. PURPOSE: To communicate the template requirement for the Certified Investigation Report (CIR), the work of the administrative review team and what specific information related to investigations must be entered into the Enterprise Incident Management (EIM) system. DISCUSSION: The Office of Developmental Programs (ODP) has released an updated Pennsylvania Certified Investigators Manual. The 2016 manual reflects evolving procedures related to conducting investigations and incident management. Highlights of the changes include: Template changes to the CIR and the Administrative Review (section V of the CIR)-Also, now available in PDF and Word Format Clarification regarding the use of social media as investigatory evidence Guidance on how to conduct interviews with family members Clarification about writing the investigatory question Personal safety information Cultural Awareness information ISSUE DATE ODP Announcement Number: Page 1

2 Certified Investigators and Administrative Review Teams must utilize the Certified Investigation Report (CIR) template provided in the most recent version of the Pennsylvania Certified Investigators Manual to document the investigation process and to summarize and evaluate investigation findings. Certified Investigators will use the narrative created in Section IV of the CIR to complete the Summary of Investigator s finding text box found on the Enterprise Incident Management (EIM) Investigation Information page. Certified Investigators must use the narrative created in Section IV of the CIR to complete this box. At no time should a Certified Investigator cut and paste the full investigation document into the Summary text box. ODP Communication Number: Announcement page 2 of 6

3 The administrative review team is responsible for section V of the CIR. Section V of the CIR, Administrative Review, Findings, Recommendations, and Implementation, contains a table to capture any corrective actions as a result of the incident. Corrective actions noted in this table must be included on the Corrective Action Description page in the incident report in EIM. ODP Communication Number: Announcement page 3 of 6

4 In addition, entities conducting investigations are reminded that Certified Investigators are not making investigation outcome determinations. This is part of the administrative review process. Section V of the CIR includes a place to document the investigation outcome. Upon completion of the Administrative Review, the investigation outcome is documented in EIM on the Verification of Incident Classification page. ODP Communication Number: Announcement page 4 of 6

5 The 2016 ODP Certified Investigator s Manual and CIR templates are available via: The Learning Management System (LMS) ODP Investigations CI Helpdesk ODP Communication Number: Announcement page 5 of 6

6 Questions/Assistance For questions regarding the CIR, investigation process or ODP investigations.com, please contact: Sarah Naughton Institute on Protective Services Temple University 234 Strawberry Square, Harrisburg, PA (267) For technical issues or LMS questions, please contact the HCSIS/EIM Help Desk. Phone: Fax: Hours: Monday Friday: 7:45 AM 5:00 PM Or, ODP directly at: ODP Communication Number: Announcement page 6 of 6