Restaurant Orientation Handbook

Transcription

1 Restaurant Orientation Handbook Welcome to the Team! Name FORM #97017 Rev. 06/07

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3 Table of Contents Section 1. Your Employment at TACO BELL At-Will Employment Policy Work Schedules & Reporting Your Hours Worked Rules for Rest Breaks, Meal Periods & Discounted Meals Your Pay Vacation Policy & Your Employee Benefits Rules for Parking & Personal Belongings Section 2. TACO BELL Team Member Code of Conduct Code of Conduct for Working with Others Code of Conduct for Good Character & Personal Conduct Open Door Policy Code of Conduct for Health, Safety & Security Section 3. Team Member Training Schedule Franchise/Licensee Disclaimer The information contained in this book is for TACO BELL Franchisees and Licensees general information in developing their own policies and procedures; provided, however, that any provisions concerning food quality, food preparation and Guest service standards must always be followed. Telephone numbers referenced are usually applicable only to company-operated restaurants unless the Franchisee or Licensee is participating in a particular program or service. In general, Guest complaints and employee issues arising in franchised or licensed restaurants should be directed to the applicable Franchisee or Licensee. i

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5 Section 1. Your Employment at TACO BELL At-Will Employment Policy Introduction TACO BELL follows an At-Will Employment Policy. Definition: At-Will Employment At-will employment means that an employer or employee may terminate an employment relationship at any time with or without cause or prior notice provided the termination does not violate federal, state or local laws. Full-time, part-time, temporary and other Team Members are considered employees at-will. Giving notice of termination Restaurant employees are not required to give notice of termination. However, TACO BELL restaurant employees, as a courtesy, should notify their RGM at least two weeks before they plan to terminate employment. Who has authority about employment Right to change employment conditions The Chief Concept Officer and the Chief People Officer are the only people at TACO BELL Corp. who have the authority to: Enter into any agreement for employment for any specified period of time. Change any of the At-Will Employment Policy. Note: No other officer, manager or representative of TACO BELL may waive the terms and requirements of the At-Will Employment Policy. TACO BELL may do the following with or without notice: Demote a restaurant employee. Transfer a restaurant employee. Change a restaurant employee s hours. Change a restaurant employee s compensation at any time. TACO BELL always tries to accommodate all restaurant employees needs but reserves the right to change employment conditions for the good of the business. 1 1

6 Work Schedules & Reporting Your Hours Worked Read posted work schedule Reporting hours Working overtime Each workweek begins on a Wednesday and ends on a Tuesday. The RGM prepares and posts a work schedule every Thursday for the upcoming workweek. Your manager will show you: Where the schedule is posted. How to read the schedule. You are responsible for reporting your hours by: Clocking in and clocking out when you begin working and when you finish working. Or, if applicable, Using the Break/In and Break/Out key when taking rest breaks. Using the Out/In keys when taking unpaid meal periods. Before you work overtime, ask your manager for approval. When you work overtime, you will be paid at a premium rate according to federal and state laws. Mistakes Immediately tell your RGM about mistakes in hours reporting or call your Human Resources representative. Get approval for time off Your RGM must approve time off. Give your request to your RGM at least one week before the work schedule is posted. 1 2

7 Rules for Rest Breaks, Meal Periods & Discounted Meals Introduction When to take breaks Where to take breaks Rules for discounted meal items Rules for beverages Everyone needs and deserves a rest break or meal period when working. TACO BELL wants you to feel refreshed and productive while you work by following a few simple rules. According to state laws and regulations, you are entitled to rest breaks and meal periods depending upon: Your age. The number of hours you work each day. In the absence of state law, TACO BELL policy is to provide employees with reasonable opportunities for breaks during the workday. Breaks will be provided at the manager s discretion based upon the flow of business in the restaurant. Note: In every state, all breaks of less than 30 minutes must be paid. Ask your manager to show you the posted TACO BELL Rest Break and Meal Period Matrix in your restaurant. You must take your rest breaks and meal periods away from: The food production area. The cash register service area. When you work a shift of two (2) or more hours, you may eat one (1) discounted meal. Follow these rules: You can receive a discounted meal immediately before, during or after your shift. You must eat your discounted meal in the restaurant. You must go to the front counter and place your order as a Guest. You and your manager must sign the register receipt and place the signed receipt in the cash register drawer. Beverages are free to all restaurant employees during their work shift. You must drink beverages away from workstation areas. Pre-packaged drinks such as milk, orange juice and bottled water should be rung up because they are inventoried items. Note: Drink cups are not permitted in work areas. 1 3

8 Your Pay Introduction TACO BELL tries to: Pay Team Members competitively for similar positions in the quick-service restaurant industry. Reward Team Members who achieve and exceed our high standards of performance. It is important to know about your pay period and paycheck. Know your pay period In most states, TACO BELL restaurants have a two-week pay period. Each pay period begins on a Wednesday and ends the second Tuesday after. Ask your manager when pay periods are scheduled for your restaurant. SAMPLE PAY PERIOD CALENDAR Sunday Monday Tuesday Wednesday Thursday Friday Saturday Pay Period 1 Starts Pay Period 1 Ends Pay Period 1 Payday 1 4

9 Your Pay continued Sign for your paycheck Cashing your paycheck Keep paycheck stubs Receiving vacation pay For your protection, TACO BELL requires you to sign your paycheck report confirming: The hours you worked are correct on the report. You received your paycheck. If the hours on the paycheck report are wrong, write the correct hours on the report and tell your RGM about the mistake. Sign this report when you pick up your paycheck. You must cash your payroll checks within 90 days of the issued date. Note: You cannot cash your paychecks in the restaurant. Bring questions about your pay and paychecks to your manager s attention. Important: If you are not being paid for all hours worked, speak with your RGM, AC, MC, Human Resources representative or TACO BELL s confidential, toll-free Network at (800) TACO BELL pays you for your earned vacation time based on the average number of hours you worked each week during the year prior (not to exceed 40 hours per week). To receive your vacation pay, you must take your earned vacation time. Ask your RGM about your company s policy. 1 5

10 Vacation Policy & Your Employee Benefits (For Company Restaurants) Introduction You may be entitled to a vacation and certain employee benefits. Your vacation and benefits depend upon whether you are employed as restaurant: Management (Restaurant General Manager, Senior Assistant Manager, or Assistant Manager), or Non-management (Team Member or Shift Lead). Note: Contact Employee Service Center ( ) for the latest information on vacation and benefits. Vacation policy Use this table to determine what vacation time you may receive and when you have earned it. IF you are employed as restaurant RGM, SAM, AM for 5 years or less RGM, SAM, AM for at least 5 years, but less than 10 years RGM, SAM, AM for 10 years or longer Shift Lead or Team Member THEN you are entitled to One week of paid time off (maximum of 2 weeks per year) One week of paid time off (maximum of 3 weeks per year) One week of paid time off (maximum of 4 weeks per year) One week of paid time off from anniversary date to anniversary date. (Must use time before anniversary date.) WHEN you have worked Six (6) months of continuous service. Four (4) months of continuous service. Three (3) months of continuous service. One (1) year of continuous service with 1040 or more hours, and An average of 20 hours or more per week during the previous year. 1 6

11 Vacation Policy & Your Employee Benefits (For Company Restaurants), continued Benefits for RGM, SAM, AM Type of Benefit On-the-job training (training in current and future jobs at TACO BELL ). As a member of the management team, you are entitled to these benefits: Non-Insurance-Related The benefit takes effect The first day of hire and as you progress in your career with TACO BELL. Savings plan Group legal. After 90 days of continuous service. Workers Compensation insurance (coverage for expenses involving any work-related injury or illness). Insurance-Related The first day of hire. Medical, dental, life, accident and long-term disability insurance. After 90 days of continuous service. Benefits for shift leads and Team Members As a Team Member or Shift Lead, you are entitled to these benefits: Type of Benefit On-the-job training (training in current and future jobs at TACO BELL). Workers Compensation insurance (coverage for expenses involving any work-related injury or illness). The benefit takes effect The first day of hire and as you progress in your career with TACO BELL. The first day of hire. Medical, dental and life insurance (must enroll within first 45 days from hire date). After the first benefits deduction on paycheck. Information about benefits You will receive information about your benefits when you are eligible to receive them. Or, ask your Restaurant General Manager for further details. 1 7

12 Rules for Parking & Personal Belongings Rules for parking To keep our Guests delighted and our Team Members safe, follow these parking rules: During daylight hours, park in spaces furthest away from the restaurant entrance (as long as this does not create a safety hazard) to allow Guests easy access to our restaurants. After dark, park where the vehicle is visible from inside the restaurant. During late-night hours (10:00 P.M. to closing), park near the door that you will exit from at the end of your shift. Never exit by the back door. Rules for personal belongings Store personal belongings in designated areas only. Note: Don t bring valuable items to work. This will prevent theft or loss of your belongings. TACO BELL is not responsible for misplaced or lost items. 1 8

13 Section 2. TACO BELL Team Member Code of Conduct To keep TACO BELL a safe, fun place to work, there is a code of conduct that all restaurant employees must follow. When to follow Code of Conduct Consequences Overview of Code of Conduct Follow the Team Member Code of Conduct whenever you are on TACO BELL property working a shift, taking your rest break or meal period or visiting. Note: Some parts of the Code of Conduct may apply to your behavior off the job. If you do not follow the Team Member Code of Conduct, you may be subject to discipline up to and including termination. The following is a list of the Team Member Code of Conduct. An explanation of each rule is given on the next several pages. Code of Conduct for Working with Others: Follow the Golden Rule. Stay cool. Follow the Equal Employment Opportunity Policy. Don t supervise or be supervised by a relative. Follow supervisor s instructions. Don t solicit restaurant employees for charity. Don t harass others. Code of Conduct for Good Character and Personal Conduct: Keep good attendance and be timely. Don t steal or damage property. Don t share confidential information. Be honest. Don t break the law. Report violations. Don t chew gum or smoke. Be drug and alcohol free. Code of Conduct for Health, Safety and Security: Follow personal appearance standards. Follow personal safety and security rules. Follow food safety rules. 2 1

14 Code of Conduct for Working with Others Code of Conduct Follow the Golden Rule Stay cool Description Apply the Golden Rule: Always treat others the way you want to be treated with honesty and respect. If you find yourself upset by a Guest, co-worker, or supervisor, it s important to keep your cool. Apply these guidelines to stay cool: Do Give yourself time to cool down before responding. Express yourself in a calm, respectful way. Don t Act in anger. Threaten others. Use abusive language. Fight or cause harm. Follow the Equal Employment Opportunity Policy Don t supervise or be supervised by a relative We apply our code of conduct consistently and without bias. TACO BELL has a Zero Tolerance Policy, which prohibits any form of harassment or discrimination based on: Race Sex Disability Marital Color Religion Sexual Status Age National Orientation Veteran Heritage Status No employee of TACO BELL should be supervised by a family member. TACO BELL does not allow Team Members to be supervised by a family member, such as: Husband Wife Son Cousin Sister Uncle Aunt Niece Daughter Brother Parent In-Law Grandparent Nephew Note: If your supervisor(s) is a relative, notify your above-store management so other arrangements can be made. 2 2

15 Code of Conduct for Working with Others continued Code of Conduct Follow supervisor s instructions Don t solicit Team Members for charity or other purposes Don t harass others Description All Team Members are expected to follow all reasonable instructions given by a supervisor. Note: If you cannot perform a requested task, or you believe that to do so will create a risk to the safety of you, a co-worker, or guest, calmly explain your concern to your supervisor. If your supervisor continues to ask you to do the task, discuss the issue with the supervisor s boss, Human Resources representative, or TACO BELL s confidential, toll-free Network at (800) Don t solicit (ask) Team Members for either charity or on behalf of any group or organization while on company property. Note: Solicitation includes Verbal or written request for support of a group or organization. Distributing leaflets. Posting material anywhere on company property. Commitment: Harassment-free workplace. TACO BELL is committed to providing you with a work environment free from all types of harassment. This commitment is referred to as our Zero Tolerance Policy. This policy includes: Sexual harassment. Harassment based on age, race, color, religion, sex, sexual orientation, national origin, disability, marital or veteran status. No one may harass. TACO BELL will not tolerate harassment of our Team Members by anyone, including: Supervisor Co-worker Vendor Guests 2 3

16 Code of Conduct for Working with Others continued Code of Conduct Don t harass others, cont. Description Responsibility for compliance. All TACO BELL Team Members are responsible for complying with TACO BELL s Zero Tolerance Policy on harassment. Team Members are responsible to report harassment when it occurs. All TACO BELL Managers are responsible for: Enforcing the Zero Tolerance Policy. Taking action when a violation occurs. Violations have serious consequences. Violations of the Zero Tolerance Policy are considered serious offenses and Will result in disciplinary action, up to and including termination. May lead to personal legal action and financial liability. Prevention guidelines. Follow these guidelines to prevent harassment of others: Don t make racial or sexual jokes or suggestive comments. Don t touch someone in a manner he/she might not like. Don t make gestures of a sexual nature. Don t make unwelcome or derogatory comments (including generalizations, descriptions, or jokes) about a person s: Race Color Age Sex Religion National Heritage Disability Sexual Orientation Marital Status Veteran Status You are protected from retaliation. If you complain about or report an incident of harassment, you cannot be retaliated against. The law and TACO BELL policy protect you from retaliation. 2 4

17 Code of Conduct for Good Character & Personal Conduct Code of Conduct Keep good attendance and be timely Description Each day you are scheduled to work, you must arrive In complete uniform. On time, ready to work. Rules if late or can t work. Follow these rules if you will be late or unable to work:. IF you Will be late, Can t work a scheduled shift, or Must leave your shift early. THEN Give your manager at least two (2) hours advance notice so he/she can find a substitute for you. Get permission from the Manager-In-Charge. Don t steal or damage property Follow these rules about company property: Don t take what isn t yours. Don t neglect, deface, damage, or steal company property, equipment or furniture. Use company time, money, property, people and services for company business only. Conduct all cash handling with the utmost honesty and in accordance with cash handling procedures. Comply with our meal policy: Pay for what you eat. Don t give food away unless authorized by your Manager-In-Charge. 2 5

18 Code of Conduct for Good Character & Personal Conduct continued Code of Conduct Don t share confidential information Be honest Description TACO BELL and its employees have a right to keep certain information private. Don t share confidential information, such as: Food and sales information. Business policies, procedures, plans and records. Employee work schedules, home telephone numbers and addresses. Possible consequences. Confidential business information, in the wrong hands may result in A robbery attempt or other security emergencies and/or You being held liable for disclosing such information. TACO BELL wants and expects all Team Members to be honest in handling company records, including pay. Provide proper information. Provide complete and accurate information when filling out our company records, such as applications, I-9 forms, time cards, financial forms and reports. 2 6 Be drug and alcohol free Verify your pay. Verify that You have received your check. All hours are correct. Follow these guidelines about drugs and alcohol: Don t work under the influence of illegal drugs or alcohol. Don t drink alcohol or use illegal drugs on company property. Don t bring alcohol or illegal drugs onto company property. Prescription drug. If you are taking a prescription drug that will limit your ability to do your job or which could present a safety hazard, tell your manager before you begin work. It may be best to avoid working while on such medication.

19 Code of Conduct for Good Character & Personal Conduct continued Code of Conduct Don t break the law Descripción Never break the law on or off company property. Possible consequences. Should you break the law, the following may result with your employment at TACO BELL : IF you are Convicted of the following while you are employed: Felony Crime of dishonesty, or Violent Crime THEN TACO BELL Will likely discharge you. Report violations Don t chew gum or smoke Charged with a serious crime. May suspend you without pay until the matter is resolved. If you see someone violate the rules, break the law or engage in dishonest behavior, tell either your Restaurant General Manager (RGM) or Assistant Manager (AM) your Area Coach your Human Resources Representative the TACO BELL, confidential, toll-free Network at (800) You are expected to cooperate. If the company is investigating a situation and you have relevant information, we expect that you will: Cooperate fully in the investigation. Let us know what you may have seen or heard. While working in the restaurant: Don t chew gum or chewing tobacco. Don t smoke. Breaks and meal periods. You may chew gum or smoke on your rest breaks and meal periods only in areas designated by your Restaurant General Manager (RGM). 2 7

20 Code of Conduct for Good Character & Personal Conduct continued 2 8 Code of Conduct Open Door Policy Come in. Description We want you to be able to talk honestly and openly to your supervisor. But there may be times when you wish to talk to someone else about a concern, make a suggestion or comment, discuss an idea, ask a private question, or disagree with a decision. We also understand that there are times when you may not feel comfortable talking about concerns with the management team. We want you to have a safe place to go. If you feel you cannot talk about these things with your supervisor, you have several options and you are free to choose any or all of the following: Area Coach Market Coach Call The Network People Capability Leader Employee Relations Leader The Network ( ) is not a part of TACO BELL. You don t have to give your name. The Network will take your call and let TACO BELL know what you said. TACO BELL will get an answer to your question or concern and give it to The Network. You can call The Network back for your answer. You will never be punished for: Calling any of the options listed above. Being a witness or otherwise participating in any investigation. We want you to enjoy your job at TACO BELL and we want to hear and resolve your concerns. We have zero tolerance for retaliation. If anyone tries to punish you, corrective action will be taken against them, which could include losing their job. Report any attempted punishment to your People Capability Leader or The Network at Supervisors are responsible for supporting TACO BELL s Open Door Policy and for keeping The Network number and contact numbers above posted in the restaurant.

21 Code of Conduct for Health, Safety & Security Code of Conduct Follow personal appearance standards Description By following the TACO BELL code of conduct for personal appearance, you promote: Safety. Professional TACO BELL image. Pleasant atmosphere for Guests. Rules about your uniform. Wear a uniform that is neat and clean. Wear your hat and belt. Wear your name tag on the right side of your uniform where Guests can easily read it in the restaurant at all times. Rules about your footwear. Wear slip-resistant shoes that are dark in color, such as black or brown, and have a closed toe and heel. Socks should be same solid color as shoes. Wear approved shoes. Except for Canadian Team Members, you may purchase approved shoes through the Shoes for Crew Program. Ask your manager for details. Rules about jewelry, tattoos and accessories. Wear jewelry in moderation (one ring per hand (no stone), same number of stud-earrings per ear two stud maximum). Do not wear jewelry that dangles (long earrings, loop earrings, and bracelets). Do not wear any body-piercing jewelry that is visible (including tongue rings.) Tattoos should not be visible, if possible. Do not wear or carry any beeper device or cell phone while working. 2 9

22 Code of Conduct for Health, Safety & Security continued Code of Conduct Follow personal appearance standards, cont. Description Rules about hygiene. Bathe regularly. Keep fingernails clean and trimmed. Food Champions: Acrylic and polish (unchipped) acceptable with gloves. Don t wear excessive fragrances; you may wear moderate amounts of cosmetics, deodorant, after-shave, perfume or cologne. Do not smoke or chew gum at any time in the restaurant. Rules about hair. Keep your hair neat, clean and worn above the collar and eyebrows. Wear your uniform hat to keep hair out of your face and food. (And hairnet, where required by law.) Long hair that does not fit under the hat requires a hair net. Keep sideburns, mustaches and beards neatly trimmed. If you wear a beard, provide a physician s or religious leader s note and cover your beard with a beard net. Keep sideburns no longer than earlobes. Follow personal safety & security rules Think Safety! Follow all safety and security rules for the benefit of your Team Members, our Guests and yourself. Rules for safety. Avoid horseplay that could result in an injury. Never bring a gun, knife or weapon onto restaurant property. Use the back-support belt when lifting items over 20 pounds. Report all accidents to the MIC right away. Watch the Safety Awareness video. Use heat-resistant gloves with hot water (Bunn) and when frying. Use cut-resistant gloves when using knives. 2 10

23 Code of Conduct for Health, Safety & Security, continued Code of Conduct Follow personal safety & security rules, cont. Rules for security. Description Follow TACO BELL security rules. You will learn more about the following situations during your Team Member Training program. Restrictions for unauthorized personnel. Opening and closing the restaurant. Use of alarm system. After-dark security. A robbery. Watch the Robbery & Crime Prevention video. Follow food safety rules Follow TACO BELL food safety rules. You will learn more about the following situations during your Team Member Training program. Washing hands. Reporting any cuts. Reporting certain illnesses. 2 11

24 Section 3. Team Member Training Schedule Your manager will complete your training below. Team Member Name: Date hired: RGM: Day 1 Day 2 Day 3 Day 4 Day 5 Day 6 Day 7 Day 8 Day 9 Day 10 Day 11 Day 12 Day 13 Day 14 Day 15 Day 16 Day 17 Day 18 Day 19 Day 20 Day 21 Day 22 Day 23 Day 24 Day 25 Day 26 Day 27 Day 28 Day 29 Day 30 Date Shift Topic (Card#) Trainer 3 1 Note: You will be paid for your time spent in training.