Team Member Policies and Guidelines

Transcription

1 Team Member Policies and Guidelines All team members are expected to comply by the following policies and guidelines. Exceptions will be noted. If you have questions, please ask any manager. No Tolerance Harassment Policy Under no circumstances will racial, sexual, gender or any other hate speech, harassment, intimidation or behavior be tolerated. Violations will be dealt with swiftly. If you witness or feel concerned that such behavior or speech is occurring, please bring it to the attention of management immediately. If it is a matter concerning a manager, please to not hesitate to bring any concern to the attention of Marco Lentini or Paola Lentini. Drug free work place Under no circumstances will it be permissible for any team member to use, possess, sell, or be under the influence any substance or drug considered illegal by local law enforcement, or use any legal substance in a way that renders its use illegal, while at a Kitchen Gia site. Proper Respect of Customers Team members primary responsibility is excellent customer service. At no time is it permissible to argue with a customer or to treat them with anything less than complete respect. Customers will present difficult challenges. In any situation where you feel you are unable to give a customer complete respect, excuse yourself immediately and explain you will find a manager to handle the situation. Regain your composure before returning to the line.

2 Dress Code Proper dress code is required of all team members at all times. If you arrive at work not in proper dress, you may be asked to change or leave until you can return in compliance. All clothing should be clean and in good repair. (Team members should be too). Hands must be washed regularly throughout the day. Slacks: No jeans or denim allowed. Slacks should be tan or black khaki full length pants. Pants must be worn completely above the waist. No shorts allowed. Shirts: Shirts should be plain black with a collar. No t-shirt or crew necks. Store shirts are highly preferable. No shirt should display commercial/team logos or any other image other then Kitchen Gia. Hats: Health code regulation requires all personnel with short hair to wear hats or hair nets. Hats will be provided. Shoes: No open toed shoes under any circumstance. Non slip soles are recommended. Discount Hourly team members: All team members are allowed a 50% discount on food and beverage items in the café. In addition, team members are allowed unlimited coffee and/or tea during their shift (as appropriate) and for one-half hour before and after their shifts. Food and Drink during shift: Food and drink properly received for consumption during shift hours must be in closed containers or covered. All items should include your name or initials. All items should be maintained on break table in the back of the house. A receipt should be available upon demand for all discounted items. Any food or drink not in such compliance may be discarded immediately by management.

3 Time Cards All payroll requests for hourly employees are derived directly from time cards. It is a team members responsibility to assure they are accurate for hours worked. Pay: You will be paid for all scheduled hours you legitimately work. These hours should be reflected on your time card. If you work fewer hours than scheduled you will be paid less. If you work more hours than scheduled your time card must be initialed by a manager approving the change in schedule. Late arrival or Absence with No Notice: Regularly arriving late for your shift will be cause for disciplinary action. If you will be more than 10 minutes late you must contact a manager on duty for that shift and advise them of your likely arrival time. You may be dismissed immediately if you are absent from a shift and have not contacted a member of management. Taking off on short notice ( calling out ): Team members are expected to be ready to work and on time for each shift scheduled. If illness or personal emergency requires absence on short notice it is expected that management will be notified as soon as possible. At the very least this means calling in the evening before absence if scheduled to begin at or before 9:00 a.m., and before 7:00 a.m. if scheduled to start later than 9:00 a.m. Breaks: All shifts of 6 hours or more require a 30 minute break. It is the team member s responsibility to follow break schedule. Any exception to a scheduled break must be approved by management and initialed on the time card. Leave Requests: All requests for leave should be submitted to management for review and approval with at least two weeks advance notice. Submission alone does not guarantee or imply approval. Less notice time may reduce the ability of management to approve the request. A note from a doctor may be required if leave is on short notice or prolonged or if illness requires a physician s release for work. Cell Phones and Personal Business: The use of cell phones in the front of the house during a shift is prohibited because: 1) it is a violation of health code regulations, and 2) team members are not paid to use their cell phones or conduct personal business while employed on a scheduled shift. All use of cell phones and all personal business should be conducted during breaks or before or after scheduled shift.

4 Safety Report Injuries. Team members are required to immediately notify management whenever an injury of any type occurs during a scheduled shift. Depending upon the significance of the injury it may be necessary to file an accident report. Video Surveillance. Please note that employment at Kitchen Gia requires the willingness to be under video surveillance. This surveillance serves as least two purposes: 1) protects team members and the store by deterring theft and assault both by customers and by team members, and 2) provides a verifiable witness in the rare occasion there is an injury, assault or theft. Performance Evaluation Discipline Team members will be formally evaluated on approximately the following schedule: Three months from date of hire, One year from date of hire, Each year thereafter. Please note that a performance evaluation does not necessarily imply that compensation and/or salary will be amended. Employment at Kitchen Gia is an opportunity to learn and earn. In no way does employment guarantee continued employment. A team member may be dismissed from employment at any time solely at the discretion of management. Immediate termination is a rare circumstance. Generally, it is the policy of Kitchen Gia to use a three strikes performance assessment/coaching process before termination. This process is used as a feedback and training opportunity by management when a team member, through negligence or intention, is not performing up to standard or is negatively impacting the stores operation. Examples of this include: use of cell phone in front of house, consistently arriving late to work, poor customer service, neglecting cleaning assignments, excessive absences, violation of discount policies, etc.

5 In general, this process involves the following escalation structure: 1). On the occasion of the first serious violation a member of the management team will schedule time and conduct a verbal conversation to assess the situation and inform a team member of necessary performance improvement. This conversation will be documented and placed in the team member s folder. 2). On the occasion of a second infraction, the management team will once again schedule a conversation with the team member. This meeting will include a written performance assessment and behavioral changes required to maintain employment. This will be signed both by the team member and by management. 3). If a third serious infraction occurs, the management will schedule time to meet with a team member. A written assessment of performance will be created and discussed. At this point management may take any action it deems necessary including termination.