Relay2 Cloud Service Manager Configuration Guide for Service Providers Administrators

Transcription

1 Relay2 Cloud Service Manager Configuration Guide for Service Providers Administrators Date Document Type Version: Configuration Guide

2 Revision History Version No. Date Released Comments Initial document Updates made for the release. 1. Added User Feedback in Navigating the GUI. 2. Duplicate SSID Detected from Rogue AP. Copyright 2016 Relay2 Incorporated. All rights reserved. Information in this document is subject to change without notice. It describes the introduction of the product specified this document. The guide is intended for use by registered Relay2 Incorporated users for purposes explicitly expressed under the agreement for which the document was submitted; no part may be modified, used, reproduced, or transmitted in any medium without the written and expressed permission of Relay2 Inc. This document was prepared for professionals and personnel with proper training users assume full responsibility when using the product and its features. The information or statements within this document regarding: suitability, capacity, or performance of the aforementioned software or hardware products are given as is ; any liability arising in connection with the software or hardware products shall be defined conclusively and wholly in a separate agreement between Relay2 Incorporated and the customer. Relay2 Incorporated has made every effort to ensure the instructions contained within this document are adequate, free of material errors, and omissions. If deemed necessary by Relay2 Incorporated, further technical support to explain issues that may not be covered within the guide will be provided. Relay2 Incorporated shall always correct any and all errors within this document at all times as far as possible. IN NO EVENT SHALL RELAY2 INC. BE LIABLE FOR ERRORS WITHIN THIS DOCUMENTAT OR FOR ANY DAMAGES; INCLUDING, BUT NOT LIMITED TO SPECIAL, DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSSES SUCH AS BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, INTERRUPTION OF BUSINESS, BUSINESS OPPORTUNITIES OR DATA, THAT MAY ARISE FROM THE USE OF THIS DOCUMENT AND THE INFORMATION WITHIN. This document and the product described are protected by copyrights and intellectual property rights according to applicable laws. Other product names mentioned within this document may be trademarks of their respective owners, and are mentioned for reference purposes only. 2

3 Table of Contents 1.0 General Information Purpose Intended Audience Related Documents Logging In Customer Service Contact Overview Relay2 Cloud- based WLAN Solution DC, SP, Customer Tiers and Account Levels Operational Requirements Configuration Requirements Relay2 Cloud Wireless Manager Navigating the GUI Monitoring Dashboard View Map View Notification View App Manager Apps Store My Apps AP Upload AP Monitor Reports Generating Reports Checking Generated Reports Viewing Reports Online Saving Reports to a Local Disk Delete Report Account Administration User Account Management (UAM) Account Settings

4 6.3 Notification Setting Tools Menu Inventory Account BSS (Business Services System) Abbreviations

5 1.0 General Information 1.1 Purpose This manual shall provide the necessary information in order to set up and configure the Relay2 Cloud Service Manager for Service Provider (SP) administrators. 1.2 Intended Audience This Configuration Guide is intended specifically for Service Provider administrators. The main role of an SP administrator is to allocate assets and observe the end- customer account from a high- level. The Dashboard view gives an SP a quick overview of the deployment at a glance. 1.3 Related Documents There are the following four different account levels for the Relay2 Cloud- based WLAN system: 1. Service Provider (this manual is for Service Provider Administrators). 2. MVAP SP/MVAP Customer (refer to the Relay2 Cloud Wireless Manager Configuration Guide for MVAP Service Providers). 3. AP Customer or End Customer (refer to the Relay2 Cloud Wireless Manager Configuration Guide for the End- Customer). 4. Virtual AP Customer or Virtual End Customer (refer to the Relay2 Cloud Wireless Manager Configuration Guide for the Virtual End- Customer) Other Related Documents Relay2 Enterprise Access Point RA100 Datasheet Relay2 Enterprise Access Point RA200 Datasheets Relay2 Enterprise Cloud Service Manager Datasheet Relay2 Cloud- based WLAN Access Point Hardware Installation Guide Relay2 Quick Start Guide Relay2 Quick Start Guide for SP (Service Provider) Users 5

6 1.4 Logging In Perform the following to log into your Relay2 web account: STEP1: Enter into your browser URL window and login, where <xxx> shall be provided by Relay2 customer service. 1.5 Customer Service Contact For assistance please contact Relay2 customer service. Once you are logged in to your Relay2 web account, click on the Help icon on the right top panel to view the Customer Service and Support information. A window displays showing the following information: Cloud Wireless Management System Version (Build version) Customer Services and Support [email protected] Phone: Address: 1525 McCarthy Blvd., Suite 209, Milpitas, CA Website: On logging in the SP administrator will see the following main menu on the top panel. Monitor App Manager Reports Admin Tools 6

7 2.0 Overview 2.1 Relay2 Cloud- based WLAN Solution The Relay2 Cloud- based Wireless LAN solution is designed to provide wireless networking and edge service delivery for enterprises, SMBs, and service providers. The Relay2 system consists of a Relay2 cloud- based Wireless LAN Controller and its associated Relay2 Enterprise Service- Ready Access Points (SR- AP). The Relay2 system simplifies WLAN deployments compared to traditional hardware- based WLAN Controller. The Relay2 CWM provides easy- to- manage WLAN management for large- scale and multiple distributed locations Relay2 Enterprise Smart AP (RA100 and RA200) The Relay2 Enterprise Service- Ready AP (SR- AP) is an enterprise- grade Access Point designed for high- density deployments in offices, schools, hospitals, airports, and hotels that require premium wireless network performance. The RA100 SR- AP features dual concurrent frequency band operation (802.11b/g/n 2.4GHz and a/n 5GHz), MIMO n, delivering high throughput up to 900 Mbps and reliable coverage required by the most demanding business applications like voice over IP (VoIP) and high definition streaming video. The RA200 SR- AP adds support for ac in 5GHz, delivering ultra- high throughput up to 1300 Mbps. Auto- discovery and self- configuration: When plugged in, the Relay2 SR- AP automatically discovers and connects to the Relay2 Cloud Service Manager, downloads its configuration, software image update, and joins the appropriate network. Remote monitoring and diagnostics: The Relay2 SR- AP is monitored 24x7 from the Relay2 Cloud Service Manager, which delivers real- time alerts if the network encounters problems. Remote diagnostics tools enable real- time troubleshooting over the web and across multisite and distributed networks. Remote software upgrade: The Relay2 SR- AP s software is always kept up- to- date via the cloud. New features and enhancements are seamlessly delivered without manual software updates to download. 7

8 2.1.2 Cloud- based Wireless Controller Solution The Relay2 solution is different from the traditional enterprise- grade WLAN system, in that it does not use a hardware- based AC (Access Controller) to manage and control the APs (Access Points). The Relay2 cloud- based wireless controller solution controls associated APs through a cloud- based Software- as- a- Service (SaaS) WLAN Controller. The Relay2 CWM provides users with an online user interface via their web browser making it accessible at any location and time. The interface is intuitive and enables rapid deployment. Relay2 APs are designed for plug- and- play installation, and can be deployed at a remote location without requiring a hardware- based AC (Access Controller) at each on- site location. The Relay2 cloud- based solution also significantly reduces the TCO (Total- Cost- of- Ownership) for deploying Enterprise- grade WLAN systems by eliminating the hardware- based controller. The Relay2 CWM is maintained 24x7 by Relay2 and we provide all the necessary support to keep your WLAN system up and running smoothly around the clock. Figure 1-1 Relay2 Cloud- based WLAN System vs. Traditional WLAN System 8

9 2.2 DC, SP, Customer Tiers and Account Levels There are three different architectural tiers designed into the Relay2 cloud- based WLAN system. Figure 1-4 Top- Down Management Allows for Oversight and Control of Customer Accounts 9

10 Under the three architectural tiers there are four different account levels and account hierarchy designed in the system. They account levels are: 1. DC Owner First level account type. 2. Service Provider (SP) Second level account type. 3. MVAP Service Provider and AP Customer Third level account type. 4. MVAP Customer Fourth level account type. The hierarchical relationship is shown below. Each account type has a different icon to be easily distinguished from other account types. DC Owner Service Provider MVAP Service Provider AP Customer MVAP Customer Figure 1-5 Account Levels The following table shows the different account type icons and their definitions. DC Owner Service Provider MVAP Service Provider AP Customer MVAP Customer 10

11 Account types, their functions and behaviors are described below. DC Owner Relay2 NOC administrators are at the top level. They can view and configure any SP and Customer level account. Relay2 DC level access allows its administrators to import and export Relay2 APs and user licenses into SP and Customer level accounts. Relay2 DC admins can also push software updates down to the SP and Customer level accounts. Relay2 DC can manage all of the accounts in the system. There are two kinds of SP accounts, Service Provider (SP) supporting physical APs and MVAP Service Provider supporting virtual APs. Service Provider (SP) Conventional SPs are focused on creating and maintaining customer accounts and inventory. The SP can also manage and monitor the customer s network if desired, but the SP will need to navigate down to the customer tier to configure network settings by design. Service provider partners operate from the SP level. SPs should supply Relay2 APs and licenses to their customers. Network configuration and management functions can either be performed by the SP or by the customer, depending on the level of service agreed upon. SP owns and manages AP Customer, MVAP SP, and MVAP Customer. SP has limited BSS functions, i.e., ordering APs, AP licenses, and submitting online payment. SP has AP inventory but does not have an operating AP. It can transfer an AP from its inventory to its AP Customer and MVAP SP. SP does not own venues, but can manage venues via its customer's MVAP SP accounts. MVAP SP The MVAP SP manages physical AP settings and configures virtual tenant customers using MVAPs. An MVAP SP can also manage customer network if desired. It owns venues and operating APs in those venues. It owns and manages MVAP Customers. It manages VAP Groups and rents out VAPs to its MVAP Customers. This account type can have its own login domain name and its logo image. This implies that the MVAP Customer accounts can have a duplicate account name and user name only if they do not belong to the same MVAP SP account. In other words, the MVAP Customer accounts cannot have a duplicate user name or account name if they belong to the same MVAP SP account. 11

12 This account type does not support external WEB services for There are two types of end- user customers: AP Customer AP Customers purchase and manage their own physical APs. This account type owns operating APs. Users in this account type use the parent SP login domain for logging into the Cloud NMS Manager. MVAP Customer An MVAP customer is one who uses a partition of a physical AP. An MVAP customer s management domain pertains mainly to WLAN configuration and management. No control of the AP s radios or Ethernet settings is allowed. This account type has the same functions and behaviors as standard AP customer. It creates, manages, and monitors WLAN related functions. Users in this account type use its MVAP SP login domain for logging into Cloud NMS Manager. The logo and support information will be from its MVAP SP. This account type does not support external WEB services for

13 2.3 Operational Requirements Before You Start Before you start using the Relay2 system, you must acquire a SP account from Relay2. Relay2 Access Points (APs) must be enabled in the cloud. Before you can connect a Relay2 AP to the network, please check and acquire the following information: Get an SP Admin Account from DC You will need to contact Relay2 to open a SP user account before you can use Relay2 products and open subsequent sub- user accounts for your company and customers. In order to open the master user account, your service provider will need the following information but not limited to: The contact person information Contact s name and phone number The contact person s address This address will be used as account username. Once an account is created, the account information and instruction will be sent to the corresponding address The address of the company and the web site address When the master user account is ready, you will receive the user name and password as well as the URL to access the Cloud Service Manager portal. 13

14 2.3.2 AP Boot Up States The first time you power on your Relay2 AP it can take up to 5-10 minutes dependent on the software version installed on your AP. A longer period may be required if the AP detects a new software image available for download. The AP will then automatically download the new software image and perform the software update. This process could result in multiple AP reboot cycles. You can view the LCD screen only on the RA100 display found on the front of the AP to ascertain its current status. The RA200 has LED status lights indicating the AP status for each phase. The following table lists the RA200 LED booting states. RA200 LED Booting States States State 1: Power On State 2: R2OS starting State 3: R2OS initializing State 4: Radio up and ready State 5: SCM connecting State 6: CWCL connecting State 7: AP up and running State 8: AP Image upgrade State 9: AP Radio down AP Status LED Display LED status: Solid Green LED status: Amber Solid for 2 seconds LED status: Amber slow blinking LED status: Not affected LED status: Green slow blinking LED status: Green fast blinking LED status: Green solid LED status: Amber fast blinking LED status: Not affected 14

15 The LCD screen display only on the RA100 shows the various booting states. The following table lists the RA100 LCD booting state messages and their descriptions. RA100 LCD Booting Messages LCD Booting Messages Displayed Welcome to R2OS (The Relay2 Operating System) Bootstrapping Initializing Connecting Registered DNLD Image Radio 1&2 UP Description of Messages AP is booting up AP is connecting to get account information AP configuration is being pushed from the cloud AP will connect to certificate server & Cloud- based service management system AP found and registered with the cloud New AP Software image found is being downloaded; AP will reboot after image update is completed AP has successfully connected to the cloud Please refer to the Appendix for a list defining the AP Boot Up LCD messages Preparing your Web Browser To manage APs from the Cloud Service Manager, you must use a compatible web browser to access the Relay2 Access Controller. The Following browsers are currently supported: Internet Explorer 9 (and above) Google Chrome 26 (and above) Mozilla Firefox 6 (and above) Safari 5 (and above) Opera 12 (and above) 15

16 2.4 Configuration Requirements In traditional enterprise- grade WLAN systems, users have to install a hardware WLAN controller first and change their network configuration in order to allow the access points to discover and associate to the controller. The Relay2 enterprise WLAN solution does not require any server installation or network reconfiguration. You only need to open a web account with the Relay2 Cloud Wireless Manager and you can even start configuring your Wireless networking before you receive your Relay2 Access Point hardware. The configuration will be pushed down to the AP as soon as the AP is connected to network and successfully registered with the Relay2 Cloud Service Manager. Of course, you can also configure it after you connect the AP to the network. 2.5 Relay2 Cloud Wireless Manager The Relay2 Cloud Wireless Manager is a web- based GUI that network administrators can use to configure, monitor and troubleshoot the APs and WLAN. To connect to the Relay2 Cloud Wireless Manager, enter the following URL address provided by your service provider in your web browser and the login page will display. Once logged in, you can start to configure or monitor the WLAN system on this portal Logging In STEP1: Launch the Cloud Service Manager web portal via Where <xxx> shall be provided by Relay2. STEP2: Enter your SP account username and password and press the Log in button. NOTE: SP must acquire a SP account with its username and password from Relay2. After which an SP administrator may create other user accounts with assorted roles/privilege on GUI from the master user account. Different users will see different content once logged in dependent on the user s role and their corresponding privilege. STEP2: Enter your SP account username and password and press the Log in button. STEP1: In the top right corner of the page next to account name, which is SP account address ([email protected])click the Set icon. STEP2: Click Log Out Changing Passwords STEP1: In the top right corner of the page next to account name, which is SP account address ([email protected]) click the Set icon. STEP2: Click Change Password. 16

17 STEP3: Enter the Old Password, New Password and then Confirm Password, and click Apply. 2.6 Navigating the GUI The following section explains the buttons to navigate the GUI Refreshing the Screen Click on the Refresh icon on the top right top panel to refresh the page after making any changes Notifications Click on the Notification icon on the top right panel to view notifications. If a solid red circle displays next to the Notification icon it indicates there is a new notification for you to view. The number of notifications to be viewed will display in the solid red circle User Feedback Click on the Feedback icon on the top right panel to view the User Feedback window. You can select a radio button from three options: I like something, I would like to improve upon, or I have an idea. If I like something is selected, the user can add what was liked in the What do you like? box and submit the comments. If I would like to improve upon is selected, the user can add suggestions in the What would you like to suggest? box and submit the suggestions. If I have an idea is selected, the user can add requests and comments in the New Requests and Comments box and submit new ideas Help Click on the Help icon on the right top panel, to view the Customer Service and Support information. A window displays showing the following information: Cloud Wireless Management System Version (Build version) Customer Services and Support [email protected] Phone: Address: 1525 McCarthy Blvd., Suite 209, Milpitas, CA Website: Sorting the Data Click the straight arrow descending order. icon in the column heading toggles the data to display in ascending or 17

18 2.6.6 Displaying Current Account Tier The field above the main menu options in the top panel displays the account level you are currently in. Click on the down arrow to view the other available accounts. 18

19 3.0 Monitoring The SP Admin monitor the AP and WLAN status on the Cloud Service Manager portal very quickly from the Monitor tab. The user may only observe from this tab. 3.1 Dashboard View This page displays information on the number of APs in UP or Not Connected status, and displayed in Overall, b/g/n and a/n/ac status. Mobility Domain(s) that the AP(s) belong(s) to is/are also displayed. The dashboard is designed to give the user a quick overview of the deployment at a glance. Click the AP Name listed to view more details about that AP. Click Monitor - > Dashboard to display the Dashboard View. The following data is displayed. Monitor Monitor Dashboard Account Name UP AP Not Connected AP Critical AP 2.4GHz Client 5GHz Client Total Client 19

20 The bar graphs on the dashboard page indicate the number of connected or disconnected AP s per account, as well as if radios are up or down, as a proportion of the total number of APs or radios for the account. APs that are up will be shown with a green bar graph, and disconnected or down APs and radios will be shown with a yellow or red bar graph, with red being an indicator for the AP s radios. Example 1: A customer account has 2 APs assigned to them and both APs are up. The bar graphs would indicate that 2 APs are up, and 0 are down. Example 2: A customer account has 5 APs and all 5 APs are currently disconnected or unpowered. Example 3: A customer account has 139APs and 136 are currently up but 3 are disconnected. Note, the bar graphs indicate the status of the corresponding proportion of APs of the total number for the account. Example 4: A customer account has 3 APs, 2 of which are up, and 1 is down. One of the two APs has one radio disabled (b/g/n or a/n depending on which status window). 20

21 3.2 Map View This page displays GPS location information of the deployed APs in map view. This map can be zoomed in or out to display all customer Relay2 APs by locating them through a WiFi based geo- location API. Click Monitor - > Map to display the Map View. 21

22 Click on the plus icon + to zoom in and the minus icon - to zoom out of the map. The AP location on the map is determined by referring to the triangulation of the rogue AP signal strength or by known IP locations. These parameters may not always be available, which causes the APs to have incorrect location information being reported on the map. To correct this issue, the Position APs tab is provided to allow the user to drag and drop an AP to the right place. The edit mode is only available while zoomed- in enough to have each AP in different locations. 22

23 3.3 Notification View This page displays all notifications reported by operational AP(s) to the Relay2 Cloud- based Wireless Management system. The output can be filtered by time period ranging from 2 to 24 hours or by a customer defined time frame. A system event can be shown in Event View or Notification View, depending on the configuration selected in Administration => Notification Settings. Click Monitor - > Notification to display the Notification View. The following data is displayed. Monitor Monitor Notification Time Name Cause Extended Data AP Name Type 23

24 4.0 App Manager The App Manager functionality enables the customer to manage public and private applications. The App Manger account is not turned on by default. Every account needs to be enabled for the App Manager functionality. There are four categories in the App Manger menu option. App Manger App Store My Apps App Upload App Monitor An SP administrator can configure the App Store for end customers from the App Manager menu option. The SP can enable that by performing the following steps: 1. Click Tools - > Account. The Tools > Account page displays. 2. Click on + App Store Settings. 3. Click on the Enable App Store checkbox to enable the App Store functionality for the end customer. 4. Click on the Enable DPI checkbox to enable the DPI. 4.1 Apps Store The client can browse applications in the App Store where all the applications are located which run on the Relay2 platform. If an application is not acquired, click the Get button to download the application. The application will download and display in the App Store. If an application is already acquired an Acquired button will display next to the application. There are two categories on this page: 1. Public Apps 2. Private Apps Public Apps All public applications that are downloaded by the client are displayed under Public Apps. Private Apps All private applications that are downloaded by the client are displayed under Private Apps. Other accounts will not be able to view private applications unless they are configured to be viewed by other accounts. Applications can be filtered using the following filters. 24

25 Filters Creator Category Category 1 Category 2 Category 3 App Name Type Private Provider Public Transferring Applications from the App Store The client can transfer applications to other accounts. Perform the following steps to transfer an application. 1. Click the Transfer button located next to the application. The Transfer App window displays. 2. Select the account you would like to transfer the application to. 3. Select the version of the application from the Version drop- down list. 4. Click Transfer. The application will be transferred to the selected account Deleting Applications from the App Store To delete an application, click on the Delete link. A window displays asking you to confirm. Click Confirm to delete the application Filtering Applications Applications can be filtered using the following filters. Filter Creator Length: 1-32 Category 25

26 Category 1 Category 2 Category 3 App Name Length: 1-32 Type Private Provider Public 4.2 My Apps All the applications that the client has acquired are displayed in My Apps. Click on the application icon to view the details of the application. The following three tabs list the details of the application: Detail AP List Config List Detail The Detail tab displays the following information. App Manager My Apps Detail Application Name Version: Defaults to the current version of the application. Click the drop- down list and select the later version that you would like to install. Description: Description of the application. Category: Displays the category of the application AP Count: Displays how many APs have acquired this application. EULA: End User License Agreement information. App Creator: The name of the person who created the application. 26

27 App List The App List page displays the following information. App Manager My Apps AP List AP Name AP MAC AP Status App Version App Status Config Group The client can perform the following actions from the AP List page: Install Update Change Config Group Uninstall Selected Installing an Application Perform the following steps to install an application: 1. Click the Install button to install an application. The following information about the application is displayed. Services AP App: App Collection Application Name Install App Version Config Group: Default Add New Radio Off AP Name AP MAC AP Status App Version App Status Config Group 2. Select the App Version from the drop- down list. 27

28 3. Select the Config Group from the drop- down list. 4. Click Apply to install the application. Perform the following steps to install a Config Group - > Add New application: 1. Select the App Version from the drop- down list. 2. Select the Add New from the Config Group drop- down list. The following information displays Services AP App: App Collection Application Name Install Add Config Group Add New Group Name App Version (1-10) App Settings Use Port (Max Length: 0, Max Length: 64) Enable Radio Use WLAN WLAN 1 WLAN 2 WLAN 3 3. Click Add New to add the new application. The information on this page can also be filtered Updating an Application Perform the following steps to update an application: 1. Click the Update button to update an application. The following information about the application is displayed. Services AP App: App Collection App Name Update Update Version Select Config Group 28

29 AP Name AP MAC AP Status App Version App Status Config Group 2. Select the Update Version from the drop- down list. 3. Select the Select Config Group from the drop- down list. 4. Click the Apply button to update the application Uninstall an Application To uninstall an application, select the application you would like to uninstall and click the Uninstall Selected button and confirm the uninstallation by clicking Confirm in the window displayed. The information on this page can be filtered. The following tables list the information displayed in the AP List Tab. Services AP App: App Collection App Name Change Config Group App Version Config Group AP Name AP MAC AP Status App Version App Status Config Group Services AP App: App Collection GrantAPPdemo Change Config Group Add App Config Group Group Name App Version App Settings Use Port (Min Length: 0, Max Length: 64) 29

30 Enable Radio Use WLAN WLAN 1 WLAN 2 WLAN 3 Services AP App: App Collection GrantAPPdemo Change Config Group Filter Filters Config Group Default Radio- Off AP Name Length: 1-32 AP MAC Single MAC Address. Example: AA:BB:CC:DD:EE:FF App Status Started Stopped Running Crashed Installed Restarted Install_Failure Start_Failure Restart_Failure Mobility Domain AP Test Default Demo MD Test Domain Config List The user can perform the following functions in the Config List tab: 30

31 Add a new configuration list by selecting Add New in the left panel. The following parameters will need to be configured. App Manager My Apps Config List Add New Add Config Group Profile Name App Version App Settings Use Port Min Length: 0, Max Length: 64, Validation Regex:3 Use WLAN WLAN 1 WLAN 2 WLAN 3 Enable Radio Delete an existing configuration list by clicking the Delete button in the left panel. Select Radio Off by clicking on the radio button in the left panel. The App Version is displayed next to it. Select the Default by clicking on the radio button in the left panel. The App Version is displayed next to it. The AP Settings are displayed in the right panel. o o o Key in the Use Port in the field provided. Click on the Use WLAN drop- down list and select form Wlan1, Wlan2 or Wlan3. Check the Enable Radio checkbox to enable it. The AP List information AP Name, AP MAC and App Status are also displayed in the right panel. The Config List page displays the following information. App Manager My Apps Config List Add New Delete Config Name App Version 31

32 App Settings Use Port Min Length: 0, Max Length: 64, Validation Regex:3 Use WLAN WLAN 1 WLAN 2 WLAN 3 Enable Radio AP List AP Name AP MAC App Status Information can be filtered using the following filters. Filter AP Name Length: 1-32 AP MAC Single MAC Address. Example: AA:BB:CC:DD:EE:FF App Status Started Stopped Running Crashed Installed Restarted Install_Failure Start_Failure Restart_Failure 32

33 4.3 AP Upload Aon the AP Upload page you can view the details of the applications, publish new versions, delete existing applications or upload a new application. The following information is displayed on the AP Upload page. App Manager App Upload Application (name and icon) Name ID Test app Category Version Published Date Detail Publish New Version Delete Upload New YYYY- MM- DD hh:mm:ss 33

34 4.3.1 Updating/Uploading an Application Perform the following steps to update an application: 1. Click on the Detail link on the App Upload page. The Upload screen displays with the following information. App Manager App Upload Update Detail Upload File App Name Description App Category App Icon App Version EULA App Creator Category 1 Category 2 Category 3 Size: 64 x 64. JPG,PNG only Choose File Max length: 128 Name ID (Richard) Max length: Edit the description in the Description field, if required. The maximum length is ~128 characters. 3. Select the App Category from the drop- down list. You can select from Category 1, Category 2 or Category Choose the file you would like to upload for the App Icon. 5. Edit the description in the EULA field, if required. The maximum length is ~128 characters. 6. Edit the name of the App Creator field, if required. The maximum length is ~64 characters. 7. Click the Next button. The Config Schema screen displays with the following information. 34

35 App Manager App Upload Update Config Schema Parameter Name Display String Type Validation rule Type Validation rule para1 para2 para1 para2 Input Text Min Length: 3 Max Length: 5 Validation Regex: 3 Default Value: none Checkbox Default Value 8. Review all the parameters and click Next. The Preview screen displays with the summary, config schema and default config profile. The following information displays. App Manager App Upload Update Preview Summary App Name Description App Category App Version EULA App Creator Config Schema para1 para2 Default Config Profile {"para1":"none","para2":true} 9. Click on the Apply button the update the application. 35

36 4.3.2 Publishing a New Version of an Application Perform the following steps to publish a new version of an application: 1. Click on the Publish New Version link on the App Upload page to go to the Add New page with the following information. App Manager App Upload Add New Config Schema Parameter Name Display String Type Max Length: 20 Max Length: 20 Input Text Validation rule Min Length Range: 0-64 Type Validation rule Type Validation rule Adjust Sequence Command Checkbox Max Length Dropdown List Validation Regex Default Value Default Value List of Values Default Value 2. Choose the App Package File to upload. Range: Click Next to view the Config Schema page and click Next again to Preview the new version parameters. The following information displays. 36

37 App Manager App Upload Add New Preview Summary App Package File App Name Description App Category Add to App Collection App Version EULA App Creator Config Schema para1 para2 Default Config Profile {"para1":"none","para2":true} // {"MS_Test":"111","MS_Test1":true,"MS_Test2":"1"} 4. Click the Apply button to publish a new version of the application Deleting an Application Click the Delete button to delete an application. 37

38 4.4 AP Monitor The AP Monitor displays all the details of the application along with the AP name and the AP MAC address. The client can Start, Stop or Restart application from this page. Click on the Start, Stop or Restart links to perform these actions. Click Confirm to confirm the action being performed. The following information is displayed in the AP Monitor page. App Manager App Monitor AP Name AP Mac App Name App Status App Version CPU Usage Memory Usage Disk Usage Up Time Category Command % % % 0 day 0 hr 0 min Start Stop Restart The data can be filtered using the following filters. Services App Monitor Filtered Filter App Name AP Name Length: 1-32 AP MAC Single MAC Address. Example: AA:BB:CC:DD:EE:FF App Status Started Stopped Running Crashed Installed 38

39 Restarted Install_Failure Start_Failure Restart_Failure Demo MD Test Domain 39

40 5.0 Reports An SP administrator can create reports with information relating to certain AP statistics (Audit, AP Health, Client Station, etc.) within a defined time range. The report output is in PDF format, which can be reviewed either on the Cloud- based Wireless Management system portal or downloaded to your computer. The following data is displayed in the Reports tab. Reports Report List Name Type Generated By Generated Time From Time To Time Format Status Account 5.1 Generating Reports Perform the following to generate a report. 1. Click Reports - > Run Report. 2. Enter the report name and select the report type (Audit/AP Health/Client Station Statistics/Event/Client Station History). 3. Select the starting and ending time of the report. 4. Click Apply. The different report screens are displayed below: Audit Report The Audit report has the following fields that need to be populated: Name Type Sort By Sort Type 40

41 Account Time Zone User Daylight Savings Time Time Frame Type File Format AP Health Report The Health report has the following fields that need to be populated: Name Type Account Time Zone Time Frame Type File Format Client Station Statistics Report The output file format can be PDF, CSV and Excel. The Client Station Statistics report has the following fields that need to be populated: Name Type Group By Account Time Zone User Daylight Savings Time Time Frame Type File Format 41

42 Event Report Various filters as shown in the screenshot below can be used to view specific data in the Event Report. To apply a filter, select the checkbox next to the filter and click Apply. The Event report has the following fields that need to be populated: Name Type Sort By Show (Filtered). The data can be filtered by the following filters: AP Join AP Join Complete AP Join Failed AP Lost Connection AP Status Up AP Radio Status Down AP Radio Status Up WLAN Status Down WLAN Status Up AP Config Send Failed AP Image Downloading AP Operation Status Detected Rogue AP Account Time Zone User Daylight Savings Time Time Frame Type File Format Client Station History Report The report output supports PDF, CSV and Excel formats. Name Type Show (Filtered). The data can be filtered by the following filters: Client Station MAC AP MAC WLAN Profile Name SSID BSSID Rejected Clients Events Only Account Time Zone User Daylight Savings Time 42

43 Time Frame Type File Format 5.2 Checking Generated Reports Once a report is generated the following data is displayed in the report. Click Reports - > Report List to check generated reports. Reports Report List Name Type Generated By Generated Time From Time To Time Format Status Account 5.3 Viewing Reports Online Click on a report name to open the report in the web browser. 5.4 Saving Reports to a Local Disk Right- click on the report name and select Save Target As to save the report to a local disk in PDF format. 5.5 Delete Report Select the report(s) desired to be removed, and then click Delete Selected. Click Confirm to delete. 43

44 6.0 Account Administration Administration configuration contains four parts: They are: UAM: Please refer to section User Account Management (UAM) for details. Account Setting: Defines the timers for Dashboard Refresh, Summary Refresh, Real- time Refresh, AP Map Refresh and UI Timeout. Notification Settings: You can move a specific system event between Event category and Notification category so that it will be displayed on a different page of the Cloud Service Manager Portal. 6.1 User Account Management (UAM) An SP administrator can create two types of accounts: 1. An MVAP SP Account 2. An End Customer Account User Account Types and Privileges There are different roles in the Relay2 Cloud- based WLAN system for an enterprise, each of which has different privileges when managing the system. Administrator Config Manager Monitor Tab Configure Tab Report Tab Admin Tab Tools Tab Full access read/write Full access read/write Full access read/write Full access read/write Full access read/write Full access read/write Full access read/write No access Full access read Full access read Customer Support Full access read Full access read Full access read No access No access Operator Limited access read Limited access read Read No access No access Administrator (Super User) Role Administrator (Super User) is the user with the highest level of authority for the entire enterprise WLAN system. Either Relay2 or your Service Provider (SP) will create at least one Administrator user account for each enterprise. This Administrator user can create other Administrator, Config Manager, Customer Support and Operator user accounts. An Administrator can view the AP inventory of their enterprise and have full access to all configuration, administration and monitoring functions of this enterprise. 44

45 6.1.3 Config Manager The Config Manager role is granted monitoring and configuring access for the enterprise WLAN system. A Config Manager cannot view the AP inventory or manage user accounts and system level options (the functions under Administration tab). It can configure the WLAN, AP, Mobile Domain and Security options (the functions under Configure tab) and monitor the system running status (the functions under Monitor tab) Customer Support The Relay2 Customer Support members are allowed for verification and assistance of end users to access WLANs in the coverage of Relay2 products. The Relay2 or Service Provider Administrators can view the system running status (read options under Monitor tab) and the WLAN, AP, Mobile Domain and Security options (read options under Configure tab), but cannot change any configuration settings Operator The Operator role is responsible for daily operation of enterprise WLAN system. An Operator user can only view the system running status (read options under Monitor tab) and the WLAN, AP, Mobile Domain and Security options (read options under Configure tab) but cannot change any configuration Create User Accounts To create user accounts, perform the following steps: 1. Click the Admin tab to display all the user accounts listed in the UAM page. 2. Click Add User. 3. Enter the User Name in format, i.e., [email protected], then the First Name and Last Name, and choose desired role as Administrator/Customer Support or Operator. 4. Click Apply. The following fields will need to be populated to add a user: Admin Admin UAM Add User Name First Name Last Name Password 45

46 Confirm Password Role: Administrator Config Manager Customer Support Operator The newly added user will be displayed in the Administration - > UAM page Delete User Accounts To delete user accounts, perform the following steps: 1. Click the Admin tab to display all the user accounts listed in the UAM page. 2. Select user account and click Delete User. 3. Click Confirm in the pop- up window. The page will be refreshed and the user account will no longer be displayed in the list Reset Password To reset the password perform the following steps: 1. Click the Admin tab. All user accounts are listed in the UAM page. 2. Select User Account and then click Reset Password. 3. Click Confirm in the pop- up window 6.2 Account Settings You can change several GUI timers, such as: Dashboard Refresh Rate: How fast the Dashboard view is refreshed. Summary Refresh Rate: How fast the AP Summary view is refreshed. Real- time Refresh Rate: Refresh in real- time. AP MAP Refresh Rate: How fast the AP MAP is refreshed. UI Timeout Value: If there is no action on UI for some time, the account will be automatically logged out. Auto Authorize: Automatically authorizes the AP to join the account if there are sufficient licenses. If Auto Authorize is disabled, the AP will show up under the AP icon, with a notification that there are APs waiting to join and the user must manually allow them on. Heat map Refresh Rate: How fast the heat map is refreshed. 46

47 AP Auto Downgrade: AP Auto Downgrade will allow an older version of the OS to be pushed down to the AP by the DC Owner. If it is disabled, the AP will ignore a request for an older OS to be pushed down to it. To change any of the above, perform the following steps: 1. Click the Admin - > Account Setting link. 2. Change the value and click the Apply button. The following information will be displayed: Admin Account Setting Dashboard Refresh Rate (in seconds) Summary Refresh Rate (in seconds) Realtime Refresh Rate (in seconds) Ap Map Refresh Rate (in seconds) UI Timeout Value (in minutes) Customer Support e- mail Customer Support Phone Number Customer Support Address Company Website Company Logo Default Items per Page (15, 20, 30, 45, 60, 75 or 90) 47

48 6.3 Notification Setting You can set address and SMS to receive AP Events and User Events. addresses can be separated by a semicolon for multiple addresses. SMS addresses need to be in the format of: [email protected]. These can also be separated by semicolons for multiple numbers. For more information about using SMS addresses, please contact your carrier s support group. 3. Click Admin - > Notification Setting. 4. Input address and click Apply. The following table lists the fields that need to be populated. Admin Notification Settings AP Events Notification Name Account Send to Account Contact SMS Address AP Temperature AP Lost Connection AP Radio Status Down CPU Temperature CPU Usage Duplicate SSID Detected from Rogue AP Memory Usage User Events Notification Name Send to Account Contact Account Status Change Address Change Ap License Transfer Order Status Change Payment Status Change SMS Address 48

49 7.0 Tools Menu 7.1 Inventory The inventory tool allows service providers to import and export APs and licenses into and out of customer accounts. The Tools - > Inventory has the two following tabs: 1. The Access Point tab which displays the end- customer s currently available access points, connected or not. The following information is displayed on this page. Tools Inventory Access Point Access Point AP Name AP MAC AP Status Management Status 2. The License Summary tab displays the license summary. The SP can get a snapshot of the following information in the license summary tab. Tools Inventory License Summary Account License Online Offline Unregistered AP s may only be added to the account s inventory list by the end- customer s Service Provider. A service provider may need to import APs into a customer account if the customer recently acquired APs from the service provider. Additionally, an SP may want to remove APs from a customer account if the customer no longer needs or is paying for extra APs. APs can be transferred back into the SP s inventory pool for later use, or into another customer s account. If an AP is received by the end- customer but the AP s MAC address isn t shown on the customer s inventory list, the AP will not be able to be managed by the customer. 49

50 7.1.1 Inventory Management for Conventional SP s Perform the following steps to transfer an AP to an account: 1. Click Tools tab to view the SP s AP inventory. APs listed under the SP account are in the SP s pool of available inventory. These APs listed here will not be able to join the network if plugged in. APs are only authorized to join the network when transferred to an activated customer account with valid licenses. All APs belonging to this SP are listed in inventory, displaying every AP s name, MAC address, status and Management Status. Before a customer can begin using an AP that is in their possession, the AP s MAC and a valid license will need to be transferred into the customer s account from the SP s inventory pool. Tools Inventory Access Point AP Name AP MAC AP Status Management Status 2. Click on customer name to view inventory for each customer. APs currently UP and registered are indentified by the green circle. APs that are not currently connected have an orange circle. 3. To transfer an AP, select desired APs and click Transfer. Next you will be prompted to choose an account to transfer your AP to. If the SP has other active customer accounts, you can transfer APs into them and vice versa. Otherwise, the SP can only pull the AP from the customer account and place into the SP account. 4. Click Transfer. 5. After clicking OK, the APs will be transferred to the selected account License Transfers for SPs To transfer a license to an account, perform the following steps: 1. Navigate to Tools - > Inventory and select the SP account. Click License Transfer. 2. Enter the number of licenses to be transferred and select the desired account to transfer to. Click Confirm. The licenses will be transferred to the selected account. Licenses may also be transferred out of the customer account. 50

51 7.2 Account Perform the following steps to add a customer account. 1. Click Tools- >Account to list all existing cusomter accounts under this SP. The following data will display. Update Account Account Name Account Type Account ID Account Status Login Domain Name Company Name Contact Last Name Contact First Name Contact Default Administrator Username License Key 2. Click Add Customer Account on the left to add a new customer account. 7.3 BSS (Business Services System) Relay2 Cloud Service Manager integrates a business services system into its solution. Service providers are easily able to place orders for access points and licenses with Relay2 Inc. without the need of 3 rd party software. End- customer account customers will need to contact their service provider directly if they wish to place an order or acquire additional Relay2 APs or licenses. If a Service Provider purchases licenses or APs to be transferred to an end- customer account (instead of coming from the service provider s existing inventory), a notification will be generated and is viewable by the end- customer with the BSS tool Order Perform the following steps to create a new order: 1. Click Tools - > BSS - > Order to display orders. The following data displays on the screen. Tools BSS Order Order Date P.O. Number Order Number Order Status Reference Number Amount Due 51

52 Payment Status Date Paid/Cancelled Attached File Click on the Add New button to create a new order. Enter a Purchase Order (P.O.) number for the order. Enter in the desired number of access points and annual service licenses. Then enter in the ship- to address. Relay2 can ship to the service provider s place of business, or directly to the customer site. Enter the billing address to finalize the order, and then click Apply. The following fields need to be populated to add a new order. Tools BSS Order Add P.O. Number Access Point AP Annual Service License AP Annual License Renewal Shipping and Billing Shipping Address First Name Last Name Company Name Address Line 1 Address Line 2 (Optional) City State Province Zip Code/Postal Code Country Phone Number Billing Address First Name Last Name Company Name Address Line 1 Address Line 2 (Optional) City State Province Zip Code/Postal Code Country Relay2 will receive the entered order, then respond with how to pay and any other inquiries related to the order. To cancel a placed order, select the order and click Cancel Selected. After you have cancelled the order, the order will still be displayed in the list but marked Cancelled. 52

53 7.3.2 Notification To display notifications, click Tools - > BSS - > Notification, to display notifications. The following data displays. Tools BSS Notification Time Name Cause Extended Data User name Type Data can be viewed from the last 2, 6, 12, 24 hours or a custom timeframe can be set by clicking Custom Time in the TimeFrame field on the top left of the screen to view data for a selected time period. 53

54 7.3.3 Address To display addresses, click Tools - > BSS - > Address. The following data is displayed. Tools BSS Address Address Name First Name Last Name Company Name Address Line 1 Address Line 2 (Optional) City State/Province Zip Code/Postal Code Country Phone Number Click on an Address Name to view address details. Any updates that need to be made can be made. Click on Confirm to save the changes. Click on the Add button to add a new address. The Fields in the previous table will display that would nee to be populated. Populate the fields and Click Confirm to add a new name and address. Click on the Delete button to delete the selected address. Click Confirm to confirm deletion. 54

55 8.0 Abbreviations AAA AP DC RF SMB SP UAM VLAN Authentication, Authorization and Accounting Access Point Data Center (Relay2 s data center which hosts the Cloud Service Manager) Radio Frequency Small & Medium Business =Service Provider User Access Management Virtual Local Area Network WLAN Wireless Local Area Network 55