Building Independence Disabled Facilities Grant Adapting your home A step by step guide for adults and children with disabilities.
|
|
- Howard Clinton Gardner
- 8 years ago
- Views:
Transcription
1 Getting in touch If you'd like to read our service standards, please call or us on the details above. Alternatively, they're available online on by following Home > Living > Housing > Housing performance & quality > Customer service charter > Specialist Housing standards. If you would like more information, you can contact us by Telephone: Write to us at: Specialist Housing Services Burrows House, 10 Priestley Road Wardley Industrial Estate Worsley M28 2LY Building Independence Disabled Facilities Grant Adapting your home A step by step guide for adults and children with disabilities. If you require a copy of this publication in large print, Braille or audio tape or cd, please contact marketing and communications on March 2008
2 Contents Introduction...3 What is a Disabled Facilities Grant (DFG)?...3 DFG options...4 STEP ONE - Assessment of your need...5 STEP TWO The DFG application...6/7 STEP THREE Grant approval...8 STEP FOUR Work in progress...9 STEP FIVE Payment of the grant...10 Future maintenance of the adaptation...10 Comments, compliments and complaints...11 Useful contacts...11 Getting in touch...12 Introduction Welcome to our customer information booklet. We have a range of services to help disabled people live more independently and remain in their own homes. If you are disabled, or someone living with you is disabled, a Disabled Facilities Grant (DFG) may help pay towards your home to be adapted. This leaflet gives you some general information about the grant process and describes the main steps involved when you apply for a DFG in Salford. It also provides you with space to record the progress of your grant application. What is a Disabled Facilities Grant? A Disabled Facilities Grant is a local council grant to help towards the cost of adapting your home to enable you to continue to live there. A grant is paid when the council considers that changes are necessary to meet your needs - and is happy that the work is reasonable and practical. Grants for a range of work are mandatory. This means that the city council must offer you a grant if you qualify for it. However these grants are means tested and you should not assume that you will automatically be offered one. The mandatory amount of grant that a council is required to pay against the cost of eligible works is 30,000 per application in England - less any assessed contribution from you. If the cost of the eligible works is more, the council can use discretionary powers to increase the amount. If you are a Salix Homes tenant, your adaptation will be funded in a different way so please contact us on
3 DFG options You may decide to apply for a DFG and arrange the adaptation yourself. However if you are unfamiliar with building contracts and the management of building work we will be happy to take responsibility for the work and appoint a contractor. There is a fee for this service but the grant will cover this. The service we offer will include: Arrange for a Customer Liaison Officer to visit you and help you to fill out the grant application forms Provide you with a caseworker who will keep you informed throughout the process Arrange for a building surveyor to visit you to offer advice about how to arrange the adaptation Obtain quotes for the necessary work from reputable and registered contractors Supervise the work throughout the duration of the contract Post inspect the work to ensure it is completed to a good standard and meets the Occupational Therapist s recommendation The builder will only be paid once you are satisfied with the work STEP ONE Assessment of your need As part of the grant process, an Occupational Therapist must assess your needs. This is done at an early stage as there may be other options for you. The Occupational Therapist will discuss these with you and make recommendations about the best way to meet your needs. If you require an assessment you need to contact the Occupational Therapy Team on Once the assessment is complete and if a DFG appears to be relevant for you the Occupational Therapist will make a recommendation to their team manager about the best way to meet your needs. If your need for an adaptation is agreed, your case will be passed to Specialist Housing Services where the DFG is administered. You will be contacted by a Customer Liaison Officer within 5 days of them receiving the Occupational Therapist s recommendation. They will arrange a visit to your home to complete the grant application form. For some people, adapting their current home may not be appropriate due to size, type or location. It may be that you need to move closer to relatives or carers in order to receive support. In such situations rehousing may be the solution. The service is co-located within Salford s Disability Service and officers work closely with the Occupational Therapist to identify the most appropriate property for your needs and what adaptations the property will require. Sometimes the wait for a suitable adapted property can be long, which can depend on the area you want to live in. We will advise you of likely waiting times and keep you informed throughout the process. Date assessment requested Date of assessment Date assessment completed Name of Occupational Therapist 1 4 5
4 STEP TWO The DFG Application The process can be complex and timescales often depend how quickly you provide the information needed. The Customer Liaison Officer (CLO) will let you know the information needed in order to proceed with your application. Please let us know as quickly as possible if you are having difficulty providing the information as we may be able to help. If all the information is readily available, we aim to obtain grant approval within four months for schemes costing less than 6,000 and five months for schemes costing 6,000 or more. For large schemes which need planning permission, it can take longer. Work can only start once the grant approval letter has been received. Customer Liaison Officer Contact Number The Test of Financial Resources (Means Test) 2 The DFG is a contributory grant which means that, depending on your financial situation, you may be asked to contribute towards the cost of the adaptation. The test is based on income and not on the cost of the adaptation so it s important you understand your contribution will be the same no matter the cost or size of the scheme. We let you know right at the start if you re eligible for grant assistance so you can make an informed choice whether or not to pursue an application. You will need to provide details such as proof of income and savings so we can tell you how much, if anything, you will be asked to pay. Having this information to hand will save time later on in the process. If you can t afford to pay, our officers can discuss various options with you such as taking out a loan, or equity release schemes. If you're a parent or guardian of a disabled young person living with you who is under the age of 19, you DO NOT need to go through the means test. Date all information passed to the Specialist Housing Services team CLO signed as information received Adaptation Plan The surveyor will visit and prepare a schedule of works which details what works need to be completed. The surveyor works with the Occupational Therapist and yourself to ensure the adaptation meets your specific requirements. This can then be used for plans to be drawn up and building contractors to submit estimates. In the more complex cases such as building an extension, formal plans will be required, usually supported with planning permission. We use a list of registered contractors which have all been through a thorough vetting process to make sure they meet our high standards in terms of customer care and consistency of service. They have many years experience working on this type of contract. If you decide to choose a contractor who is not on the list of registered contractors, you will have the responsibility to pay the contractor and the grant will only be released to you once the work is completed. This may mean that you need to consider how to finance any interim payments the contractor may require when undertaking large complex works. Surveyors name Date of surveyor s visit Contractor Details 6 7
5 STEP THREE Grant Approval The law states that the Council must give you a decision on your grant application within six months of receiving a completed grant application (ensuring all application papers are fully completed and any supporting documents are provided including contractor quotes). However we try to reach a decision much faster than this usually within six weeks. Please note that if you commence works before receiving the formal offer of the grant you will be responsible for the cost of that work. The grant offer is valid for 12 months so work must be completed within this timescale. If you don t think you can meet this timescale you must contact us immediately. Grant approval date 3 4 STEP FOUR Work in Progress We will work with you and act as a liaison between you and the contractor. We will work with the contractor to ensure that there is a smooth flow of work and that we are clear about contractor availability and associated timescales. How long it takes depends on how busy the contactor is and how easy or complex the work is. We cannot accurately predict how long each individual job will take. The chart below gives you an estimated time for how long the contactor will be on site once work has started. Adaptation Type Stair Lift Ramp Level Access Shower Vertical Lift Traditional Brick Built Extension Modular Built Extension Time on site 1 day 1 week 10 working days 2 working days 16 weeks 3 weeks If you have chosen to arrange the adaptation yourself the timescales will be determined by you and the contractor. You will need to let the service know when work is due to start as the surveying team will need to check the work. We will regularly check progress and deal with any problems that arise but you should notify the surveyor immediately if you are unhappy with any aspect of the contractors work. Date contractor is due to begin work at your home 8 9
6 STEP FIVE Payment of the Grant When work is finished the surveyor will inspect the completed adaptation and check that you are satisfied with the work payment will only be made to the contractor once you are satisfied and have signed the work off. You must pay the builder any contribution that you have to make towards the cost (as identified during the means test). If you have not used the full service offered by the Specialist Housing Services team and have opted to arrange the adaptation yourself then you must sign the contractors invoice to say that you are happy with the work and then send the invoice to the surveyor. The grant will then be paid, less any fees payable to the Council as shown on the grant approval, and you must pay the balance to the contractor. Date of post inspection with surveyor and contractor Customer sign off:- Date Signature 5 Future maintenance of the adaptation When any guarantee for the work has expired you will be responsible for the upkeep of the adaptation. In certain cases you can sign a handover agreement which passes ownership of the adaptation to the Council. In return for this the Council takes on the responsibility for ensuring that the adaptation is properly serviced and maintained for as long as it is required. This applies mainly to lifting equipment, e.g. stair lifts, step lifts, vertical lifts and specialist toilets and bathing equipment. This equipment can normally be re-sited if there is no further need for it at the original address. Compliments, Comments and Complaints We would really welcome your views, either good or not so good, on the service we provide. Your comments are important to us as they help us to improve the service we offer. We like to think that you are satisfied with the service you receive and feel able to tell us. We realise that this will not always be so, and that on occasions you may be unhappy with an aspect of the process. We need to know about those occasions. In the first instance it is better to speak to a member of the team who are directly involved and explain to them your difficulty or concern so that we can address them. If you do not feel able to do this or are unhappy with any response that we provide, you can use the complaints process. All complaints will be acknowledged within 2 days and you will receive a full response to your complaint within 10 working days. We are continually striving to improve our services and use complaints and comments as a tool for improvement and to influence and shape the service for the future. Useful Contacts Community Occupational Therapy Home Improvement Agency Salford Home Search Care on Call Sheltered Housing Age Concern Helping Hands Adult Social Care Salford East minicom Salford West minicom
Your rights to compensation
Your rights to compensation Putting things right tenant checked tenant checked This leaflet outlines your rights to compensation. It explains the types of situations when you may be entitled to compensation
More informationAdaptations: making it easier for you to get in and around your home. Be independent at home
Adaptations: making it easier for you to get in and around your home Be independent at home About us Nottingham City Council aims to help you live more independently at home. Working with you and your
More informationDarlington Occupational Therapy, Rehabilitation, Adaptations and Equipment to help you at home
Darlington Occupational Therapy, Rehabilitation, Adaptations and Equipment to help you at home Leaflet A5 Introduction Adult Social Care, Health and independent organisations work in partnership to provide
More informationDeferred Payment Agreement Scheme
Adult Social Care and Health Deferred Payment Agreement Scheme Information about the Council s Deferred Payment Agreement Scheme an option to help you manage care home costs if you own your property www.reading.gov.uk/carecharges
More informationAdapting your home A guide for disabled people living in the private sector
Adapting your home A guide for disabled people living in the private sector If you or someone living in your property is disabled you may need your home adapted to meet your needs. Adaptations can give
More informationDisabled facilities grant
Disabled facilities grant Disabled facilities grant Introduction If you or someone living in your property is disabled you may qualify for a disabled facilities grant towards the cost of providing adaptations
More informationPrivate Sector Housing Disabled Facilities Grants. Public Protection Adult Services Sept 2013
Private Sector Housing Disabled Facilities Grants Public Protection Adult Services Sept 2013 Purpose For members and the public to gain an understanding of the steps needed to apply for a DFG. The legal
More informationCommunity Care Services Occupational Therapy
Community Care Services Occupational Therapy Background Adult Social Care Departments across the Country have a duty to work out the care needs of people who may benefit from Community Care Services. If
More informationOccupational Therapy Services
Occupational Therapy Services May 2014 For a copy of this leaflet in braille, large print, CD or tape call 01352 803444. The Purpose of this leaflet This leaflet has been given to you to provide some basic
More informationDeferred Payments Scheme Guidance Notes for residents, relatives and carers
Royal Borough of Windsor and Maidenhead Deferred Payments Scheme Guidance Notes for residents, relatives and carers What you need to know June 2015 Windsor, Ascot and Maidenhead What is the Deferred Payments
More informationAPPLICATION FORM FOR ENTRY ONTO HOUSING & COMMUNITY SERVICES (HCS) ADVISORY LIST OF CONTRACTORS FOR DISABLED FACILITIES GRANT WORK
APPLICATION FORM FOR ENTRY ONTO HOUSING & COMMUNITY SERVICES (HCS) ADVISORY LIST OF CONTRACTORS FOR DISABLED FACILITIES GRANT WORK The Advisory List of Contractors is based around HCS robust Code of Practice
More informationChildren's Therapy Services - Occupational Therapy
Children's Therapy Services - Occupational Therapy Our Occupational Therapists support babies, children and young people who have conditions which affect their physical and functional development. What
More informationCompensation Policy. 1. Aim of policy. Version Number: 2.0 UNCONTROLLED IF PRINTED
Compensation Policy Policy Ref: POL-BA-COMPEN Version Number: 2.0 Policy Owner Customer Insight Lead UNCONTROLLED IF PRINTED 1. Aim of policy 1.1. City West Housing Trust (City West) is constantly striving
More informationDeferred Payment Agreement Charging
Deferred Payment Agreement Charging What is a Deferred Payment Agreement? A Deferred Payment Agreement is an arrangement with the council that will enable you to use the value of your home to help pay
More informationTenant transfer application
For office use Registration No. Tenant transfer application Main applicant Place passport sized photo of main applicant here Place passport sized photo of joint applicant here If you would like any part
More informationHOUSING ASSISTANCE POLICY
Worcester City Council HOUSING ASSISTANCE POLICY Title Housing Assistance Policy Status Final Draft Document Version V.3 Author Sponsor Owner Approved by Nina Warrington Ruth Mullen Strategic Housing Cabinet
More informationGrants For People With MS - Case Study
C1: The Individual Support Grant Fund In this section: Aims of the fund Fund criteria Statutory funding Examples of statutory funding Grant categories The application process Aims of the fund The Individual
More informationAn easy guide to the Independent Living Service
An easy guide to the Independent Living Service The Independent Living Service is for people who have a disability and their carers. It is run by Blackburn with Darwen Adult Social Services. 3 The service
More informationGetting the builders in? A guide to building regulations approval
Getting the builders in? A guide to building regulations approval If you re planning building work at home or at work, you need to make sure it complies with minimum standards set by law, which is where
More informationCommunity Multiple Sclerosis Team Patient Information Leaflet
Community Multiple Sclerosis Team Patient Information Leaflet Shining a light on the future Introduction We hope this leaflet will provide you with information that you will find useful when attending
More informationBuying A HomE THrougH shared ownership WiTH HAsToE
Buying A HomE THrougH shared ownership WiTH HAsToE 1 The shared ownership scheme if you want to buy a home of your own but don t quite have enough money to do so, shared ownership could be the answer.
More informationSocial work and community support
Social work and community support As a result of meningitis or septicaemia we know that people s lives and family circumstances can change in many different ways. If you are caring for a child who has
More informationPaying for your own residential care
Paying for your own residential care June 2015 Page 1 Contents How will I know whether my needs have to be met by residential care?... 3 How do I find a home?... 3 How much will I have to pay towards the
More informationHome Adaptations for Independent Living (HAIL) A Guide To Information And Services
Home Adaptations for Independent Living (HAIL) A Guide To Information And Services Introduction This guide is designed to help you to understand how requests for adaptations are managed. It also supports
More informationBUYING YOUR HOME TENANTS GUIDANCE
BUYING YOUR HOME TENANTS GUIDANCE CONTENTS Introduction Page 1 The Right to Buy / Right to Acquire Process Page 2 Can you afford it? Page 2 Buying a flat or leasehold house Page 3 Rent arrears and buying
More information2013 Satisfaction Survey. How are we doing? Easier to Read Version
2013 Satisfaction Survey How are we doing? Easier to Read Version We asked people some questions about their support. Here is some of what people said and the changes we will make. That someone who knows
More informationDeferred payments for people in permanent residential care
Money and legal matters Deferred payments for people in permanent residential care Deferred payment agreements scheme - Information for residents 2 Deferred payment agreements scheme Contents Introduction
More informationCustomer Charter Standards
Customer Charter Standards delivering promises, improving lives delivering promises, improving lives Contents Introduction from the Chief Executive... 1 Contacting us... 3 Through OneCALL... 4 In person...
More informationLIFETIME MORTGAGE LUMP SUM
LIFETIME MORTGAGE LUMP SUM Terms and Conditions (version 5) This is an important document. Please keep it in a safe place. LV= Lifetime Mortgage lump sum Terms and Conditions Welcome to LV=, and thank
More informationHousing Adaptations The key to independent living for older people
Housing Adaptations The key to independent living for older people About this Information Information for Older People needing help with Housing Repairs and Adaptations This e-leaflet is intended to provide
More informationIndependent homesolutions a community interest company. do you need help adapting or repairing your home? About our service
Independent homesolutions a community interest company do you need help adapting or repairing your home? About our service changing your home to suit your needs changing your home to suit your needs About
More informationChildren and their families
A Guide to assessments for Children and their families Education, Children s Services & Libraries www.bracknell-forest.gov.uk If you would like a copy of this leaflet in Large print Braille audio tape
More informationPeople moving into a care home who have a property Information sheet D4 April 2016
People moving into a care home who have a property Information sheet D4 April 2016 This information sheet explains your rights as a homeowner if you are moving into a care home with financial support from
More informationSpectrum Housing Group, Spectrum House, Grange Road, Christchurch, Dorset, BH23 4GE. Dear Sir/Madam. Shared Ownership
Spectrum Housing Group, Spectrum House, Grange Road, Christchurch, Dorset, BH23 4GE Dear Sir/Madam Shared Ownership Thank you for your recent enquiry concerning Shared Ownership accommodation with the
More informationCustomer Charter Standards
Customer Charter Standards delivering promises, improving lives delivering promises, improving lives Contents Introduction from the Chief Executive... 1 Contacting us... 3 Through OneCALL... 4 In person...
More informationDeferred Payment Agreements
Deferred Payment Agreements Paying for your Care in a Home Barnet Council s Deferred Payment Scheme What is a Deferred Payment Agreement? A Deferred Payment Agreement is an arrangement with the Council
More informationA guide to selling your shared ownership home
A guide to selling your shared ownership home Index Selling your shared ownership home 2 Valuing your home 3 Energy Performance Certificate 3 Advertising your property 3 What happens when a prospective
More informationPlan, Build, Enjoy! Everything you need to know about funding a new build or renovation
Plan, Build, Enjoy! Everything you need to know about funding a new build or renovation From foundations to fit out a construction loan can help you get there... Building a brand new home or completing
More informationPRIVATE SECTOR HOUSING RENEWAL POLICY
Background and Local Context PRIVATE SECTOR HOUSING RENEWAL POLICY This Policy is published in response to the New Regulatory Reform Order 2002. The overall picture presented by Woking Borough Council
More informationComplaints, Comments and Appreciations
FOLD HERE No Stamp Required Freepost RLUJ-RKYT-AZGH Gillian Summers Complaints Officer North East Ambulance Service NHS Foundation Trust Bernicia House Goldcrest Way Newburn Riverside Newcastle upon Tyne
More informationNorth Ayrshire Property Factoring Service Statement of Services
North Ayrshire Property Factoring Service Statement of Services On 1 October 2012, the Property Factors (Scotland) Act 2011 ( the Act ) was brought into force by the Scottish Government. This new legislation
More informationSelling your home. Better homes and better services for better lives. Better homes and better services for better lives
Selling your home Selling your home You are able to sell your home whether you own a share or own the property outright. This process is known as assignment. It is important to write and tell us before
More informationA guide to Deferred Payments
A guide to Deferred Payments Paying for residential care or nursing care if you own your home What is the deferred payment scheme? If you are a home owner moving to residential or nursing care, this scheme
More informationTrue Bearing Chartered Financial Planners Terms of Business
True Bearing Chartered Financial Planners Terms of Business The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services. This document has been designed to be given
More informationWIN. Factoring Services News. Factoring Services News. Common repairs what happens! page 6. worth of vouchers
Factoring news for homeowners in mixed tenure blocks in East Renfrewshire www.eastrenfrewshire.gov.uk/housing Winter 2015 Factoring Services News Complete our customer satisfaction survey inside this edition
More informationThinking of buying? Your right to buy your council home
Thinking of buying? Your right to buy your council home Buying your home is probably the biggest financial decision you will ever make so it s important to consider whether it is the right choice for you.
More informationHow to compliment, comment or complain about our services
How to compliment, comment or complain about our services We welcome your compliments, comments and complaints NHS St Helens Clinical Commissioning Group (CCG) welcomes any comments you may have on the
More informationTell us what you think!
Tell us what you think! Health Assessment Advisory Service Customer Service and Your Feedback The Department for Work and Pensions (DWP) needs health information about people claiming benefits. The purpose
More informationTariff of Mortgage Charges
Tariff of Mortgage Charges 0800 298 5714 precisemortgages-customers.co.uk Precise Mortgages is closely involved in the mortgage industry s initiative with the Council of Mortgage Lenders and Which? to
More informationRepairs. accordgroup.org.uk
accordgroup.org.uk Repairs This leaflet explains how to report a repair, how the Accord Group deliver the service and who is responsible for the work. Accord Group / Repairs Whose responsibility is the
More informationLIFETIME MORTGAGE LUMP SUM
LIFETIME MORTGAGE LUMP SUM Terms and Conditions (version 4) This is an important document. Please keep it in a safe place. LV= Lifetime Mortgage lump sum Terms and Conditions Welcome to LV=, and thank
More informationPRIVATE SECTOR HOUSING
PRIVATE SECTOR HOUSING FINANCIAL ASSISTANCE POLICY HOUSING SERVICES April 2014 Housing Services Private Sector Housing Renewal Hs168a 1 1.0 Objectives of the Policy HOUSING SERVICES Financial Assistance
More informationApplying for Personal Independence Payment (PIP)
Applying for Personal Independence Payment (PIP) This booklet has two aims: 1. To help you navigate the application process for Personal Independence Payment (PIP) by providing information and advice.
More informationMenu of Architecture Services 2009
Menu of Architecture Services 2009 We deliver architecture and interior design services in an accessible, easy to use format. We help you to select services that suit your project, budget and level of
More informationVisiting Your Premises. A ScottishPower Charter
Visiting Your Premises Page 1 Introduction This charter tells you what you need to know when our employees, or representatives working on our behalf, visit you at your home or business. Section Contents
More informationCompensation Policy. When we have failed to carry out emergency or urgent repairs
Compensation Policy Hexagon aims to give good standards of service in housing and care, but occasionally things do go wrong. If a tenant makes a complaint, we will investigate and put the matter right
More informationHave you heard about Open Market HomeBuy?
Have you heard about Open Market HomeBuy? A guide to buying a home on the open market using an equity loan Contents What is Open Market HomeBuy? 3 Who is eligible for the scheme? 4 How does Open Market
More informationYour Guide to Shared Ownership
Your Guide to Shared Ownership 1 Shared ownership is designed for first-time buyers, who are able to raise a mortgage but are unable to afford the full cost of homeownership. Why buy a shared ownership
More informationMoving in and moving out of your council property. Our promise to you
Moving in and moving out of your council property Our promise to you Moving in and moving out of your council property Medway Council Housing Services is committed to providing excellent customer service
More informationPaying for your Care in a Home The Council s Deferred Payment Scheme. Introduction
Paying for your Care in a Home The Council s Deferred Payment Scheme Introduction Our leaflet A Guide to entering a care home explains how you can ask the Council to help you with the cost of your care
More informationHousing Renewal Policy 2014-2018. Improving homes, Transforming lives.
Housing Renewal Policy 2014-2018 Improving homes, Transforming lives. Better homes, healthy lives Eastbourne Borough Council Private Housing Renewal Policy 2014-2018 Improving the quality of homes across
More informationCustomer Compensation Policy
Date approved: 5 May 2014 Approved by: Chief Executive 1. Introduction 1.1 Southway Housing Trust (Southway) will provide high quality services to our customers and aim to get things right first time.
More informationHow to apply for Disabled Students Allowances Full-time undergraduate
How to apply for Disabled Students Allowances Full-time undergraduate Disability Advice and Support Contents Who is this information for?... 2 What are the Disabled Students Allowances (DSAs)?... 2 Will
More informationEscape of water Your claim what happens next?
Escape of water Your claim what happens next? Now you ve made a claim We want to make the claims process as easy as possible by giving you as much support and information as we can. We ve put this guide
More informationPaying for the costs of major works to your property
Paying for the costs of major works to your property Introduction We are responsible for thousands of homes and are committed to keeping those homes in a good state of repair. This means that from time
More informationKitchen Replacement. Housing Services. Housing Investment & Planning Team. Investing in your home
Housing Investment & Planning Team Riverbank Industrial Estate Kelliebank Alloa FK10 1NT Tel: 0845 055 7070 Fax: 01259 225173 email: hipt@clacks.gov.uk Kitchen Replacement Housing Services Housing Investment
More informationNorth Yorkshire Building Control Partnership
North Yorkshire Building Control Partnership Providing Building Control for Hambleton, Richmondshire, Ryedale, Scarborough and Selby Councils Choosing a building you can trust The information contained
More informationLump Sum Lifetime Mortgage Terms and Conditions. Version 1
Lump Sum Lifetime Mortgage Terms and Conditions Version 1 INTRODUCTION Thank you for choosing Hodge Lifetime. We hope that your lifetime mortgage makes a positive difference during your retirement. This
More informationSevenoaks District Council Private Sector Housing Team. Private Sector Housing Assistance Policy 2008
Sevenoaks District Council Private Sector Housing Team Private Sector Housing Assistance Policy 2008 The following policy was adopted by Sevenoaks District Council on 15 May 2008 1 Private Sector Housing
More informationClaiming Compensation
SERVICE STANDARD 9 Claiming Compensation putting things right THE ACCORD GROUP Claiming Compensation This leaflet explains the Service Standard that you can expect from us when wanting to claim compensation
More informationLeaseholders Handbook
Leaseholders Handbook January 2011 Contents Page 1 Introduction 1 Introduction 2 What is leasehold? 3 Repairs and improvements 4 Service charge 5 Consultation 6 Insurance 7 Selling and renting your home
More informationThe information and advice service for home owners and the private rented sector. Factoring services
The information and advice service for home owners and the private rented sector Factoring services 4 The HomeImprove Service The HomeImprove Service has been set up to help homeowners and people who rent
More informationWaltham Forest 2009-2011. Private Sector Housing. Renewal Assistance. Policy. Author: nigel.thornton@walthamforest.gov.uk
Waltham Forest Private Sector Housing Renewal Assistance Policy 2009-2011 Author: nigel.thornton@walthamforest.gov.uk 1 Contents Page 1. Introduction and background 3 1.1 Tenure Mix in The Borough 3 1.2
More informationRMBC Aids & Adaptations. Policy and Procedures
RMBC Aids & Adaptations Policy and Procedures July - 2014 1 Table of Contents: Section Heading Page 1.0 Background 4 2.0 Definitions 4 Minor Fixings 4 Minor Adaptations 5 Major Adaptations 5 3.0 Eligibility
More informationSocial Care, Health and Housing Substance Misuse Team. How can we help? www.carmarthenshire.gov.uk/socialcare
Social Care, Health and Housing Substance Misuse Team How can we help? www.carmarthenshire.gov.uk/socialcare If you require this information in large print, Braille or on Audio please telephone 01267 228703
More informationDeferred Payment Agreement Factsheet
Deferred Payment Agreement Factsheet What is a Deferred Payment Agreement? Deferred Payment Agreements are designed to help you if you have been assessed as having to pay the full cost of your residential
More informationThe Legal Ombudsman can help you resolve your complaint about legal services
Legal Ombudsman Here to help What to do if you have a complaint The Legal Ombudsman can help you resolve your complaint about legal services Are you unhappy with the service your lawyer or law firm has
More informationChoosing a Builder You can Trust!
Building Control Services Choosing a Builder You can Trust! The information contained in this leaflet should help you choose a builder you can trust. We are well aware of the difficulties involved in finding
More informationChoosing, Arranging and Managing Your Care and Support
Adult Care and Health Services Choosing, Arranging and Managing Your Care and Support Your guide to Personal Budget Support www.reading.gov.uk/communitycare Welcome You have been given this booklet because
More informationWhat is the Deferred Payments Scheme? Help with paying for your care
What is the Deferred Payments Scheme? Help with paying for your care The Deferred Payment Scheme can help you pay for your care home fees, if you own your home and cannot afford to pay the full fee, as
More informationSteps in the Construction Loan Process
Steps in the Construction Loan Process The following information is provided as a general guide to the construction loan process. For more specific information, please contact your lender and/or attorney.
More informationCONVERT-TO-RENT/ REHABILITATION ASSISTANCE PROGRAM (2015)
CONVERT-TO-RENT/ REHABILITATION ASSISTANCE PROGRAM (2015) More affordable rental housing is needed in the City of London. Additional rental housing through conversions contributes to neighbourhood revitalization
More informationCauseway Child Development Centre
Causeway Child Development Centre What is the Causeway Child Development Centre? This is a centre where children, especially those with special needs, can be seen, assessed or treated by health, social
More informationNick Sanderson, Head of Housing and Property. Reason for Report: To advise members of the new Compensation Policy.
DECENT & AFFORDABLE HOMES PDG 16 JUNE 2015 COMPENSATION POLICY Cabinet Member: Responsible Officer: Cllr Ray Stanley Nick Sanderson, Head of Housing and Property Reason for Report: To advise members of
More informationH 7. Factoring Policy. If you require this policy in a different format please ask a member of staff. Date of Approval Oct 12 Review Due Dec 15
H 7 Factoring Policy If you require this policy in a different format please ask a member of staff Date of Approval Oct 12 Review Due Dec 15 1.0 The Association s Objective 1.1 Elderpark Housing Association
More informationGetting Help from Adult Social Services 01352 803444
Getting Help from Adult Social Services 01352 803444 January 2016 For a copy of this leaflet in Braille, large print or tape call 01352 803444 Who is this leaflet for? This leaflet explains how to get
More informationService standard - windows and doors. Our promise to you. www.soha.co.uk
Service standard - windows and doors Our promise to you www.soha.co.uk What is a service standard? Work is about to start on your home and so this document lets you know what to expect both in the extent
More informationFACTORING SERVICE BLOCKS AND COMMON PARTS
FACTORING SERVICE BLOCKS AND COMMON PARTS ABOUT OUR ORGANISATION Atrium Initiatives Atrium Initiatives was formed in 2005. Its parent company is Atrium Homes, a not for profit company. Atrium Initiatives
More informationCODE OF PRACTICE 9. HMRC investigations where we suspect tax fraud
CODE OF PRACTICE 9 HMRC investigations where we suspect tax fraud The HMRC Investigation of Fraud Statement (i) The Commissioners of HMRC reserve complete discretion to pursue a Criminal investigation
More informationMaking a house a home: Local Authorities and disabled adaptations
Making a house a home: Local Authorities and disabled adaptations Focus report: learning lessons from complaints March 2016 www.lgo.org.uk Contents Introduction 1 Disabled Facilities Grants background
More informationWhat is the Deferred Payments Scheme?
What is the Deferred Payments Scheme? The Deferred Payments Scheme is designed to help you if you have been assessed as having to pay the full cost of your residential care but cannot afford to pay the
More informationYour Options. A simple guide to available debt options
Your Options A simple guide to available debt options Contents Welcome 3 Our Customer Service Charter 3 Protected Trust Deeds 4 Debt Arrangement Scheme 6 Sequestration 8 Debt Management Plan 10 Minimal
More informationHow to report a repair
How to report a repair www.tworivershousing.org.uk for you - for your community - not for profit We aim to provide an efficient, value-for-money repairs and maintenance service for our tenants. We are
More informationLet us help you build your dream home
Let us help you build your dream home We ve made it easier for you to build a new home or make improvements to your existing one. First National Bank - a division of FirstRand Bank Limited. An Authorised
More informationDeferred payment agreements April 2015
Deferred payment agreements April 2015 This leaflet explains how a deferred payment agreement may help you when you move to a care home What is a deferred payment? A deferred payment is when the council
More informationFactored properties include Owners and Sharing Owners who receive services from the Association.
Factored Properties Procedures Introduction These procedures have been developed to ensure that the Association meets the requirements of the Property Factors (Scotland) Act 2011, Code of Conduct for Property
More informationFlood claims Your claim what happens next?
Flood claims Your claim what happens next? Now you ve made a claim We want to make the claims process as easy as possible by giving you as much support and information as we can. We ve put this guide together
More informationTransport Care. The Patient Charter. Safely there and back.
Transport Care The Patient Charter Safely there and back. 1 Our Patient Charter What is the Patient Transport Service? North East Ambulance Service (NEAS) provides pre planned non-emergency transport for
More informationPATIENT TRANSPORT SERVICE PATIENT CHARTER. Delivering the right care, at the right time, in the right place.
PATIENT TRANSPORT SERVICE PATIENT CHARTER Delivering the right care, at the right time, in the right place. 1 NEAS PATIENT CHARTER Delivering the right care, at the right time, in the right place. WHAT
More informationPersonal Income Protection. support for the. unexpected. A Guide to Personal Income Protection
Personal Income Protection support for the unexpected A Guide to Personal Income Protection Introducing ROYAL LONDON Ever since we started as a Friendly Society over 150 years ago, at Royal London we ve
More information