Project Management Professionals Hot Topics & Challenges Quality Management. Topic: Seven Basic Quality Management Tools
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1 Topic: Seven Basic Quality Management Tools Presenter: Sohel Akhter, PMP, CCNA,ISMS PMP Instructor, Netcom Learning Adjunct Professor, MBA program, CUNY 1
2 Agenda Seven Basic Quality Tools & Techniques Control Chart Check Sheet Scatter Diagram Flow Chart Cause and Effect Diagram Histogram Pareto Chart Questions? 2
3 Control Chart: A tool used to monitor processes and to assure that they remain "In Control Rule of Seven Process out of control UCL User specified UCL Mean 3 or 6 sigma LCL User specified LCL Process out of control 3
4 Check sheet (Tally sheet): Used as a form for collecting information about a process in an organized manner through observation and counting Provides an easy way to keep track of the frequency of occurrences Designed to answer the question How often does this event occur and under what conditions? Telephone interruptions Reasons Day Sat Sun Mon Tues Wed Thurs Fri Total Info request 22 Wrong number 21 Senior management 23 Support team 14 Total
5 Scatter Diagram: Analyzes two characteristics of a process and see if there is any interdependency between them PMP Score Salary 180 $180,000 PMP Score 200 Positive correlation 175 $160, $185, $250, $270, Negative correlation No correlation 174 $100, $80, $60, K 100k 150K 2000K 250K 300 K Salary 5
6 Flowchart: A graphical representation of a process to help analyze how problems occur 1. Where things can go wrong? 2. What is out of my control? 3. Where is the bottleneck? 6
7 Project Management Professionals Ishikawa diagrams : A tool used for systematically identifying and presenting all the possible causes of a particular problem in graphical format People Environment Material Failing PMP Exam No exposure to PM tools Not allocating enough study time Not having a study plan Lack of real-life PM experience Duration too long and tricky Too many process-related questions Lack of support from family Heavily involved in job assignment Numerous persona issues Too many mathematical and situational questions Responding based on general experience but not as per PMI s way Not paying close enough attention to the questions No access to quality exam bank Using old, obsolete exam simulator Using unauthorized study materials Not practicing enough mock exam questions Not having PM training as per PMI standard Memorizing processes without applying them Exam Method 7
8 Histogram: A vertical (or horizontal) bar chart that is used to show how data is distributed in a given set Histogram of ticket sales at a movie theater for one week 8
9 Number of Complaints Project Management Professionals Pareto Chart: Illustrates which causes of error are most serious Complaint Type Complaint Types in a Hotel Number of Complaints Cumulative Number Cumulative Percentage 250 Pareto Chart 100 Room Service % Reservations % 70 Bed Linen % TV Set % Internet % Furniture % Heating % Cleaning % Towels % Noise % Décor % Pillows % Complaint Type Number of Complaints Cumulative Percentaage 9
10 Water Supply Project 10
11 Water Supply Project Reasons Days Sat Mon Tues Wed Thurs Fri Total Info request 15 Service Requested 18 Low Pressure 21 Discontinue service 14 Total
12 Water Supply Project 12
13 Water Supply Project 13
14 Water Supply Project 14
15 Water Supply Project 15
16 Water Supply Project 16
17 Questions? 17
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