Your 24/7 Guardian Angels

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2 Who We Are Swan International Assistance was founded in 1999 at the initiative of a large mutual group willing to provide the benefits of quality assistance by exploiting its resources. Swan International Assistance is strongly attached to the values of solidarity and respect of others. We provide your company with the local knowledge which is necessary in order for you to provide your insurers with the best possible solutions and care should they ever need your services in Lebanon and West Africa (Ivory Coast).

3 Our Services Swan international Third Party Administration services (TPA) can provide you with a number of solutions that will enable you to operate in Lebanon and West Africa (Ivory Coast), utilizing the necessary local expertise ensuring you and your clients the best possible service and solutions. Swan International Assistance is able to support you with a number of different options like direct billing, cost containment expertise, medical assistance, repatriation, mortal remains repatriation, healthcare network of providers covering the entire Lebanese territory and West Africa (Ivory Coast), legal services/assistance, concierge services, pre travel advice and more. In an ever changing and increasingly global economy, we believe that it has become very essential to cooperate with a local TPA company such as Swan International Assistance helping you in providing your insurers with the highest level of medical assistance and service comparable to their home country. Swan International Assistance provides a world-class program: medical case management, strong claims processing system, customized services and technology aiming to provide the best possible medical care for your policy holders, while reducing and controlling risks and costs.

4 Our Vision The concept of our vision is based on three fundamental truths: Absolute Transparency Enhanced Credibility Personal Service Team Work Absolute transparency Enhanced Credibility Team Work Personalized Service

5 "Our goal is to provide empathetic patient advocacy, while effectively monitoring and managing our clients costs"

6 Our Benefits Swan International Assistance ensures consistent and meticulous claims management/ investigation, and bill auditing/ control. This step is undertaken in order to safeguard the interests of both risk carrier and adherent. We assist risk takers in setting up coverage models for sound underwriting and adequate premium calculation and establish sound contracting guidelines with various providers in the view of insuring proper cost management for the risk carrier. We provide customers with updates on statistical data available locally or internationally concerning diseases, morbidity and mortality rates, medical breakthroughs, medical improvements We also minimize the potential abuse without jeopardizing the relationship with the various types of providers. Swan International Assistance facilitates the legal side for all risk carriers when dealing with providers, and provides them with tailor made contracts, Medical evacuation, repatriation and mortal repatriation services.

7 Our Benefits We can also provide you with weekly updated security briefings and pre travel advice. We can take care of your claim handling and investigation, cost control on claims, fraud prevention and handling. Finally, we can provide you with very practical services such as touristic assistance, legal assistance, concierge services, translation services and an emergency message relator to relatives.

8 Our Benefits 24 hrs medical case management & emergency assistance Claims management services Cost containment & medical expenses optimization Security updates & services Legal & other related services

9 Our Benefits 24 / 7 Medical Case Management & Emergency Assistance Our highly trained and experienced medical management team works together to manage all aspects of an insured member s case; from initial contact to completion of medical treatment. Our goal is to provide empathetic patient advocacy, while effectively monitoring and managing our clients costs. From our centralized TPA assistance centre located in Zouk Michael (just north of Beirut) - Lebanon, we provide you 24/7, 365-days-a-year access to: Dedicated multilingual case management and assistance teams. Nurses and physicians who provide medical management and oversight. Support in accessing emergency, routine and planned tertiary care. Steerage of patients to cost effective providers while maximizing available benefits, coordination of admissions, monitoring of treatment, as well as constant patient support. Coordination of air ambulance and commercial evacuation.

10 Our Clients Insurance companies Large corporations Other TPAs Embassies Assistance centers NGO s Travel Agencies Banks and Financial Institutions

11 Contact Us Contact us now for more information on these following numbers: M: T: F: or visit: