MURDOCH UNIVERSITY CHILD CARE CENTRE POLICIES

Transcription

1 MURDOCH UNIVERSITY CHILD CARE CENTRE POLICIES 1

2 (All reviewed by Staff and 2008/2009 Management Committee) MURDOCH UNIVERSITY CHILD CARE CENTRE POLICIES (Developed 1996; updated and reviewed 2002, 2003, 2005, 2006/07, 2008/09, 2010) 1/ Privacy and Confidentiality 2/ Environmental Protection 3/ Equal Opportunity 4/ Occupational Health, Safety and Welfare 5/ Access to the Centre 6/ Child Care Fees 7/ Financial Management 8/ Grievance Procedures: Committee 9/ Grievance Procedures: Parents 10/ The Management Committee 11/ Records 12/ Staff Selection 13/ Staff Orientation 14/ Conditions of Employment 15/ Staff Development, Training and Appraisal 16/ Grievance Procedures: Staff 17/ Health 18/ Safety 19/ Nutrition 20/ Child Protection 21/ HIV/ AIDS and Hepatitis B & C (Impairment) 22/ The Program 23/ Equipment 24/ Excursions 25/ Guiding Children s Behaviour 26/ Supervising Officer & Person to Act in Place Of Originally Based on POLICIES TO GO BY. for child care centres (C.S.S.U.Inc.1995/2001/2004) 2

3 1. PRIVACY AND CONFIDENTIALITY The centre protects the privacy and confidentiality of individuals by ensuring that all records and information about individual children, families, staff and management are kept in a secure place and are only accessed by or disclosed to those people who need the information to fulfil their responsibilities at the centre or have a legal right to know. All information collected will be considered private and confidential and will not be disclosed without the prior knowledge or consent of the individual or legal representative. No member of staff may give information or evidence on matters relating to children and/or their families to anyone other than the custodial parent/guardian when that information has been obtained in the course of employment at the centre. (Exceptions may apply regarding information when subpoenaed to appear before a court of law). Confidential information may be exchanged in the normal course of work with other staff members and may be given to the Management Committee when this is reasonably needed for the proper operation of the centre and the wellbeing of users and staff. Staff will protect the privacy and confidentiality of other staff members by not relating personal information about another staff member to anyone either inside or outside the centre. Students/people on work experience/volunteers will explain openly and honestly at the outset what and how information will or could be shared, and why, and seek agreement (except where doing so puts a child or others at risk of harm) from the Director of the Centre. They will not at any time use family names or surnames when information is shared for agreed (at Director s discretion) educational purposes Confidential conversations that staff members have with parents, or the Director has with staff members will be conducted in a quiet area away from other children, parents and staff. Information about staff members will only be accessed by the Director and the individual staff member involved. No child will be photographed or recorded in any visual medium unless written permission has been given by the parent/guardian. (May 2009) (Reviewed May 2009) 3

4 2. ENVIRONMENTAL PROTECTION The Centre will make every effort to protect the environment both within the Centre itself, ensuring the health of the children, parents and staff, and also within the broader world environment to do its part to safeguard a clean and healthy world for us all. Centre management has a duty of care to provide a safe and healthy environment for all participants in the life of the centre. Smoking of any substance in any area of the centre or its grounds is not permitted in order to protect everyone in the centre from the effects of smoke. Where possible environmentally friendly products and consumables will be used at the centre. All rubbish will be disposed of in accordance with the Murdoch University Environmental Policy and items recycled when possible. Children will be instructed to put all litter in the appropriate bins provided. Themes about environmental protection will be included in the children s activity program and in the day- to- day operation of the centre. (Reviewed June2009) 3. EQUAL OPPORTUNITY 4

5 The Centre is committed to the principles of Equal Opportunity in relation to community access to the Centre and the appointment of staff. Individuals will be treated with respect regardless of their gender, race, religion, age, marital status, political conviction, pregnancy, family responsibility or family status. The Centre will actively promote the positive aspects of diversity and encourage acceptance and appreciation of individual differences. Childcare will be made available to the community in accordance with the Priority of Access Guidelines. The Centre will have up-to-date information regarding Equal Opportunities Legislation as it becomes available. Latest publications on equal opportunities and discrimination can be found on the Australian Human Rights website ( Parents and staff will be given clear instructions about the Commonwealth Priority of Access Guidelines. Equal Opportunity principles will be an integral part of the Centre s daily programs and routines. Children will be given positive experiences which encourage equal opportunity. Programs will actively include opportunities for the children to experience diversity of culture, gender roles etc. Staff will treat the individual children and their families with respect. They will take into account individual differences in language, attitudes, abilities, assumptions and expectations. Children who have a disability will not be discriminated against and will be afforded access to the centre where - a place exists - they meet the required priority of access - the Centre s resources enable staff to adequately care for the child. All staff will be selected and employed according to equal opportunity guidelines: national and local laws are in place to safeguard people from discrimination. The Centre is obliged to ensure that employment practices do not discriminate against people because of commonly held assumptions relating to certain characteristics, and that employees are appointed solely on merit, by fair practices. The Centre accepts the principal object of the Workplace Relations Act 1996 through respecting and valuing the diversity of the work force by helping to prevent and eliminate discrimination on the basis of race, colour, sex, sexual preference, age, physical or mental disability, marital status, family responsibilities, pregnancy, religion, political opinion, national or social origin. The Centre will provide relevant information to staff concerning procedures to be followed in the event of harassment or discrimination in the workplace. Clear guidelines on Grievance Procedures will be available to staff. Staff members with pre-school and school-aged children will not be discriminated against in relation to their employment at the centre. (This policy was updated October 2008 with reference to GetStaffed Edition Ten/ October ChoiceOne publication) (Reviewed June2009) 4. OCCUPATIONAL HEALTH, SAFETY AND WELFARE 5

6 The Centre recognises that it has a duty of care to protect the health and safety of each individual involved in the Centre (children, staff, parents and visitors). It adheres to the WA Occupational Safety and Health Act and Regulations by ensuring appropriate codes of practice are followed at the centre. It also complies with the WA Child Care Services Act and Regulations which reflect additional health and safety requirements, in addition to following the NCAC principles and Australian Standards. The Centre is committed to: Providing a duty of care that protects persons from harm, injury, illness or abuse. Developing and administering OHS risk management systems. Regularly reviewing procedures and practices. Maintaining and storing OHS documentation and records in accordance with legislation requirements. Providing staff with OHS professional development and training. Developing policies as OHS legislation changes. Following an Injury Management System Developing programs for staff returning to the workplace, including rehabilitation programmes due to workplace injury, extended personal leave (stress, sick or bereavement). Ensuring that all OHS policies are transparent and available for any person to access. The Centre s OHS policy applies to all hazardous chemicals, events, situations, tasks, buildings, equipment, methods, materials, substances and products. It is understood that there is a shared legal responsibility and accountability between, and a commitment by, all persons to implement the Centre s OHS policy, procedures and practices. Murdoch University is responsible for the payment of Public Liability Insurance to cover its Child Care Centre. Information about the Occupational Health, Safety and Welfare Act, Regulations, Codes of practice and guidelines are held at the centre and may be read by staff, committee and parents of children attending the centre. The Centre is a non-smoking area. This includes all indoor and outdoor play areas and anywhere that is in sight of the children. No child, parent, staff member or potential staff member will be excluded from the centre due to living with HIV/AIDS (Refer to Policy 21). Information about a child, parent or staff member living with HIV/AIDS will be kept strictly confidential at all times in accordance with the Centre s Privacy and Confidentiality Policies. Staff will follow universal hygiene procedures to eliminate any risk of HIV/AIDS transmission in the centre. Health and Safety Representatives: While acknowledging that all staff participate in and are responsible for all aspects of health and safety, qualified staff in each area are responsible for overseeing that health, hygiene and safety issues are managed correctly. They are responsible to the Director of the Centre who is the primary health and safety representative for university administration. Team leaders are responsible for discussing and resolving any health and safety issues during team meetings. The outcomes are to be noted in the report book and discussed with the Director if necessary. A note should be made if no matters need to be discussed. 6

7 Controlling risks Staff will inform the Director of all incidents with the potential to cause injury or illness and she/he will inform Murdoch University authorities or the Management /Committee and take appropriate action to remedy the situation. Play areas and equipment will be checked regularly by staff to ensure that they are in a clean and safe condition. Staff will report all injuries to children and adults to the Director and record the relevant details in the centre s Accident Books/Records. All new equipment will be checked against Australian Standards. Staff will be encouraged to report incidents leading to high stress levels and positive steps will be taken to understand and minimise stress suffered by individual staff members. The Management Committee will ensure that the annual budget allocates sufficient resources to ensure a healthy and safe environment. The Centre will develop a Daily Safety Checklist to ensure that the Centre is kept as safe as possible this was introduced in the Centre on May 1 st 2009 after discussions at the April staff meeting. Workers Compensation The management will ensure that appropriate workers compensation cover is available to all employees of the service, and that employees understand the importance of reporting injuries or illness which occur during the course of their work. Employees will be informed about the procedures and deadlines for completing workers compensation forms. The management will ensure that injured employees are provided with appropriate rehabilitation and health care services and that a flexible rehabilitation program is implemented in the Centre. Maintaining safe environments There is an extensive number of risks that can potentially cause harm, injury, illness and damage, especially where there are unique circumstances. The list below identifies key areas of potential risk: Administration of Medication: see medication policy Animals and domestic pets: The University lease does not allow any bird or animal to be kept at the centre (6.7(1) 2006). Bullying and harassment: refer to Behaviour Guidance Policy/Staff Grievance policy Child Protection: refer to Child Protection Policy. Dangerous products: refer to Safety Policy (storage of potentially dangerous products) Emergency: refer to Safety Policy (emergencies)/accidents Policy Alcohol or illegal drug use: refer to Child Care Regulations/Staff Conditions Policy. First Aid: refer to Child Care Regulations/Accident Policy. Food Safety: refer to Nutrition Policy/Information Sheet. Infection control: refer to Health Policy. Maintenance of buildings and environment: refer to Safety Policy (maintenance of building and equipment). Manual handling and back care: refer to Staff Handbook Manual handling and lifting form an integral part of the work within a child care centre. 7

8 Whenever staff have to lift remember to: Bend at the knees and tuck in bottom. Keep back straight. Keep load close to body. Avoid twisting the body while lifting. When lifting children always have a secure base to avoid losing balance or falling over; consider the following: Get down to the child s level. Sit on a chair. If needing to carry a disabled child, discuss the process with an occupational therapist or physiotherapist. Before lifting staff should: Acknowledge how much they can safely lift. Know their limits. Practice how to lift safely. Stress management: all involved in the centre strive to create a stress free, happy, safe and loving environment. Staff are entitled to four weeks annual, two weeks stress and ten days sick leave per year. Leave without pay may be granted in special circumstances. Sun Protection: refer to Sun Protection Policy (Health) Supervision: staff members must supervise the children in a manner that is sufficient to ensure the wellbeing of the children and is appropriate to- * the children s stage of development and * the activity in which the children are engaging as stated in the Child Care Regulations. Visitors: no visitor will be allowed into the children s area unless they have a valid reason to do so and will be accompanied by a staff member when necessary to ensure the safety of the children. On arrival, all rooms and outside areas will be checked by the Director/ staff to ensure that the Centre is safe for the children and other staff; this includes any breakages, flickering lights or other hazards which must be reported to the Facilities Management Help Desk. A record of these reports will be kept in the Maintenance Book in the office. (This policy was updated in October 2008 with reference to the NCAC Occupational Health and Safety Policy). (Occupational Safety and Health Act 1984) (Occupational Safety and Health Regulations 1996) WorkSafe Division of Department of Commerce - W.A. State Agency responsible for administration of the above Act which promotes and secures safety and health of persons in the workplace. (updated ) (Reviewed March 2010) 8

9 5. ACCESS TO THE CENTRE Murdoch University Child Care Centre will be open to all families. It will ensure the safety and care of the children at the Centre and will protect the custodial rights of parents and guardians. Other members of the community, professionals and students will be provided access to the Centre where it enhances the quality of the program, 9

10 protects the welfare and rights of the children and staff and provides training and experience to the children s services field. Equal Opportunity principles will be observed in relation to access to the centre for children, parents and staff. ENROLMENTS Enrolments will be accepted according to the Commonwealth Government Priority of Access Guidelines. An enrolment form must be completed for each child. On applying for a place at the Centre parents will be given an Information Booklet and any other relevant information. If a place is not available at the centre the child will be put on a waiting list and the parents will be advised when a place becomes available. Waiting lists will be updated at the end of each semester Enrolment forms will be updated annually or when a family s circumstances change to ensure information is current and correct. Enrolment information is available only to the caregiver, Director, parent and Commonwealth Department Officers. Committee members children will not be given priority of access. Committee members children can be cared for at the centre with no fee payable if the committee member is engaged on committee business for the duration of that business only. Exclusion of children from the service will only occur after all other avenues of communication and support have been exhausted and when professional advice confirms that the child is in psychological danger e.g. as demonstrated by an unusually prolonged inability to settle into care away from the parent/guardian, or a child puts the majority of children at risk through inappropriate behaviour. (revised July 2007) AUTHORISATION FOR COLLECTING CHILDREN The names and contact numbers of all persons authorised to collect children from the Centre must be included on the enrolment form and also names of persons from whom the child will be received. Any changes must be advised in writing to the centre by the custodial parent/guardian before the changes are made. If the custodial parent/guardian arranges for an authorised person to collect the child from the Centre, the Centre must be advised of the arrangement beforehand. If the Centre has not been notified and someone other than the custodial parent/guardian arrives to collect the child the centre staff will not release the child until the custodial parent/guardian s authorisation has been obtained. LATE COLLECTION Parents/Guardians who are unavoidably detained and are unable to collect their children at the negotiated time must telephone the centre to advise of their lateness and expected time of arrival. If a parent/guardian is unable to collect a child prior to closing time he/she should 10

11 arrange for another responsible adult to collect the child and immediately advise the Centre of this arrangement. This advice should be in writing if possible. If the parent/guardian has not contacted the Centre and the child has not been collected ten minutes after the negotiated collection time, the Centre will attempt to telephone the parent/guardian or if this is not possible telephone the emergency contact people on the child s enrolment form to arrange for the child s collection. If no authorised person can be contacted and the child has not been collected thirty minutes after the Centre s normal closing time University Security will be contacted and suitable arrangements made for the care of the child. A notice of the arrangement will be posted on the front door of the Centre. FAMILY ACCESS Staff will communicate with parents in a positive and supportive manner that encourages the parent-child relationship. Information with regard to family issues and personal lives will be handled confidentially. Every effort will be made to treat both parents/guardians equally. Without legal documentation, staff cannot act as though one parent is more fit than another to the legal rights of their child. Parents/guardians will have access to qualified staff or the Director to enable them to discuss any concerns they may have at any reasonable time regarding their child. This may be spontaneous, by telephone or by appointment. Staff will not discuss information of a confidential nature regarding any child or family using the centre. Parents/guardians may visit the Centre at any reasonable time whilst their child is in care. However they are asked to give due consideration to the time of day in relation to the children s programme. Parents/guardians may bring relatives to visit at convenient times that have been organised through the Director. Where a child attending the Centre is not living with both parents/guardians, or where disputes arise in relation to custody of the child the following will apply: The parent/guardian who provided proof of custody has the right of access except where the other parent/guardian produces a current Court Order to the contrary. In the absence of a current Court Order indicating otherwise the child will only be released into the care of the custodial parent/guardian or any other person specifically authorised by that parent/guardian, except when the family and Children s Services specifically direct otherwise under the provisions of the Child Welfare Act. Where a non-enrolling parent cites a Court Order as giving custody to him/herself the Court Order needs to be produced for inspection by the Director. The enrolling parent will be telephoned to check the existence of the Court Order and to be informed about the situation. It is understood that in the case of a de-facto relationship, the mother of the child has the legal custody and guardianship of the child, unless there is a current Court Order giving the father some of these rights. 11

12 In the case of a custodial parent/guardian arriving at the centre to collect their child in a visibly intoxicated or unfit state to drive, the parent/guardian will be encouraged to contact an alternative adult to drive them and their child home or the centre will offer to call a taxi. If the parent/guardian insists on taking their child, Security or Police will be informed. (Where human life is at risk any part of the above may not be able to be complied with. In such cases the police will be immediately informed). VISITORS Visitors may be invited into the Centre as part of the children s programme. It will be necessary to check legislation to see if they need a current Working with Children Check Card. The centre will offer student placements for work experience or for students attending early childhood courses. All placements will be negotiated through the Director who will ensure that there are no more than two student placements at any one time. Students will be given clear guidelines in relation to their responsibilities and code of conduct whilst at the centre. A criminal record check will be required as prescribed under section 6 of the Working with Children (Criminal Record Checking) Act Volunteers will be accepted for work experience when there are no student placements at the Centre and there is evidence of genuine interest in the work involved. Potential volunteers will be interviewed by the Director to determine their suitability. All volunteers will be given clear guidelines in relation to their responsibilities and code of conduct whilst at the centre. A criminal record check will be required as prescribed under section 6 of the Working with Children (Criminal Record Checking) Act Volunteers and students are supplementary to staff requirements and will not be used to replace absent staff unless they are on the Centre s payroll. Any unwelcome visitor to the Centre will be calmly asked to leave the centre. Refusal to leave will necessitate the Director or Senior Staff calling Security for the removal of the unwanted visitor. Staff will not at any time try to physically remove an unwanted visitor. Professional access to the Centre will be at the discretion of the Director or of the Management Committee and, if involving the children, with the parents written consent. The only exception to this would be in the case of a child at risk. (The types of professionals or officials that may require access include: Union Representatives, Family and Children s Services Officers, Police Officers, Licensing Officers, Health Nurses.) (Reviewed May 2009) 12

13 6. CHILD CARE FEES The Centre aims to provide a quality child care service at an affordable price to parents eligible under the Commonwealth Government Access Guidelines. Fee levels will be set by the Treasurer and Management Committee each year on completion of the budget and according to the Centre s required income in order to provide quality care. The Treasurer and the Director will determine the required fee level to meet the budget prediction for the next year. The Treasurer will present the budget to the Management 13

14 Committee for final determination. Parents will be given at least two weeks notice of any fee increase. Fees are to be paid to the Office or into the centre s Cash Management Account two weeks in advance by the Friday of the preceding week. A dated receipt, in accordance with Commonwealth Department Guidelines will be provided for each payment. Fee payments will be banked as needed by the Director. Salary packaging of fees is available to Murdoch University Staff Members. Murdoch University Students are eligible for fees subsidised by the University if their partners are not employed by Murdoch University. Fee payments will be recorded according to Commonwealth Department Guidelines. Details of an individual s account will be confidential and stored appropriately. Individual families may access their own account records at any time. Particulars of fees will be available in writing to parents on request. Parents/guardians should contact the centre to advise of their child s inability to attend as soon as this is known. Holding fees are charged when the service is unable to re-sell the place left vacant by the absent child. (Refer to allowable absence guidelines in the Community-Based Long Day Care handbook). It is the parent s/guardian s responsibility to apply for the Child Care Benefit from the Family Assistance Office. Child Care Benefit cannot be deducted from their fees until the child and parent have been registered on the CCMS. (January 2009) Families will only be eligible for the Child Care Benefit if child-care attendance records are accurately completed and signed by the parent/guardian. Eligibility for the Child Care Benefit will be maintained on fees paid when the child is absent and the absence meets the Absence Days (42) guidelines under the Child Care Management System. The Centre will keep parents informed about financial assistance by advising new parents to apply to the Family Assistance Office for assessment. All documents pertaining to the Child Care Benefit should be kept for the specified period of time and made available to Commonwealth Department Officers on request. Families who cannot afford fees due to sudden unforseen expenditure or short term financial difficulty will be assisted where possible or provided with information on other possible avenues of financial support. Parents/guardians with overdue fees will be encouraged by the Director to discuss any difficulties they may have in meeting payments and make suitable arrangements to pay. Whilst the Centre is still open a parent/guardian is regarded as being late when they arrive to collect their child thirty minutes after the negotiated collection time. A late collection fee 14

15 will be charged to parents/guardians for each child not collected from the centre by closing time. Special circumstances i.e. traffic accident or vehicle breakdown, will be given consideration in relation to the administration of late collection fees. When a parent/guardian is continually or regularly late arriving at the Centre to collect their child, the Director will discuss other childcare options with the parent. (Revised May 2009) 7. FINANCIAL MANAGEMENT Responsibility for financial planning and management for the Centre is vested in the Management Committee elected at the Annual General Meeting in accordance with the Association s Constitution. The Treasurer and Director will draw up the annual budget detailing estimated income and expenditure for the year ahead. The budget will be passed at a committee meeting before the end of the financial year (currently July-June). 15

16 The Director or Treasurer will be responsible for ensuring that financial transactions are properly recorded. The Centre will operate two bank accounts: an operating account for daily expenses and an investment account to pay for future expenses. A Telnet savings account will be used for provisional funds (this was opened September 2008) in order to facilitate movement of funds to the Cash Management Account. The Director will be responsible for payment of staff wages on a fortnightly basis according to appropriate Award entitlements, and ensuring all tax deductions and superannuation payments are made. The Director will be responsible for the day- to- day management of the centre e.g. payment of bills, allocation of petty cash, collection and banking of fees. The Treasurer will present a financial report to the committee at each committee meeting. Formal statements will be presented quarterly and will be available to members of the Association. The Treasurer/Director will be responsible for ensuring the Centre s accounts are audited by an independent qualified auditor each year. This person will be nominated at the A.G.M. The audited Balance Sheet and Income and Expenditure Statement will be presented to the Association members at the A.G.M. Copies of all financial records will be kept for a minimum of seven years and will be available for inspection by Commonwealth Department Officers. Financial records must be maintained to enable compliance with Commonwealth Government regulations and requirements and other State and Federal legislation. (Reviewed May 2009) 8. GRIEVANCE PROCEDURES: COMMITTEE The Centre fosters positive relations between all levels of management. Every Committee Member has the right to a harmonious and responsive working environment. Solutions are sought to resolve all disputes, issues or concerns that impact or affect the day- to- day wellbeing of the Centre in a fair, positive and prompt manner. All discussions which take place during Committee Meetings will be treated as confidential. 16

17 If a committee member is unhappy with the way a decision has been reached at a committee meeting he/she may ask to have the grievance tabled at the next committee meeting for open discussion after discussing the matter with the Chairperson. The Committee will determine a course of action agreed to by a majority vote. This will resolve the matter, or if this is not possible, the committee member still in dispute will be asked to step down. (Reviewed May 2009) 9. GRIEVANCE PROCEDURES: PARENTS The Centre fosters positive relations between all parents and staff. Every parent has the right to a positive and sympathetic response to his/her concerns. Solutions are sought to resolve all disputes, issues or concerns that impact or affect the day- today wellbeing of the Centre in a fair, prompt and positive manner. Clear, written guidelines detailing grievance procedures will be available to all parents in the Centre s information booklet. 17

18 All confidential conversations/discussions with parents will take place in a quiet area away from the other children, other parents and staff who are not involved. Parent names remain confidential. The option to remain anonymous will be at the discretion of each parent. Parental grievances: Staff need to know when parents are concerned about the care their children receive. However, when possible, concern should be expressed in constructive terms to help staff and committee deal with the issue. If a parent has a concern it should be discussed with the relevant staff member. If the parent feels further action is necessary the following procedure should be followed: 1. The parent should approach the Director and discuss the matter. 2. The Director will treat the matter and the parent as fairly as possible. 3. If the parent is dissatisfied, the Director will offer to take the matter to the Committee for guidance. 4. The Committee will decide how to proceed and will give its decision to the Director, who will in turn give the decision to the parent. The above procedures, if adhered to, can ensure that potentially difficult situations can be resolved without hurting or offending anyone. (Reviewed May 2009) 10. THE MANAGEMENT COMMITTEE The Centre will provide a quality child care service and will operate according to all legal requirements. It will make every effort to reflect the special nature of the community and will encourage parent input and take into account parents, children s and staff needs in the operation of the centre. The Management Committee will ensure that decisions are made in the best interest of the service. The Committee will ensure that the organization is properly constituted and that the requirements of the Association s Constitution are met. Members of the Committee will be elected at the annual A.G.M. in accordance with the Association s Constitution. It is anticipated that at least half of the outgoing committee will be re-elected to ensure continuity of management. 18

19 The Committee will ensure that all relevant guidelines, acts and regulations are adhered to in the management of the service. The Murdoch University Child Care Association is the licensee of the Centre and the Committee is responsible to the Department for Community Development for ensuring that the Supervising Officer is meeting the conditions of the license. Parents/guardians and staff will be kept informed about the Committee s membership, meetings and decisions and will be given opportunities for input into the management of the service. The Committee will ensure the philosophy statement reflects the needs and values of those people for whom the Centre exists e.g. children, parents, staff and community. Policies and procedures will be regularly updated to ensure they meet current needs and will be followed by the Committee. Decisions about the overall management of the Centre will be made at committee meetings and in accordance with the Association Constitution. The best interests of the Centre will always take priority in determining decisions. Committee members who discover a conflict of interest in determining an outcome for the service should announce this at the committee meeting and withdraw from further discussion or decision making in relation to that issue. Responsibility for the day- to- day management of the service is delegated to the Director. Any matters that the Director is not confident in resolving or determines to be of a significant nature will be brought to the attention of the Committee for discussion as soon as possible. Where urgent decisions need to be made at short notice an executive decision may be made in accordance with the Association Constitution. The Director will participate in an ex-officio capacity in the meetings of the management committee. At these meetings the Director will present a progress report including any concerns or different aspects of care and provide information to assist the Committee in its decision making tasks. There will be a roster to ensure that a staff representative attends the management committee meetings. The role of this member will be to provide a staff perspective, raise issues decided at staff meetings on behalf of the staff body and feedback information to other staff members at staff meetings. Communication between the Committee and staff in relation to their work or operation of the service will be via the Director and/or the Staff Representative. Committee members will only have direct contact with other staff members while at the centre: * as a parent in relation to their child s participation at the Centre * at social functions Committee members will have due regard for the harmonious operation of the Centre when requesting access to the Centre s resources, records etc. for the purpose of fulfilling their 19

20 committee responsibilities. All requests for access will be made through the Director who will determine a mutually convenient time. The centre policy on Confidentiality will be strictly observed. Confidentiality will be maintained at all levels by all committee members. Committee meetings will be held in accordance with the Association Constitution. All members of the Association are welcome to attend open committee meetings. The minutes of meetings will be displayed on the main noticeboard. All members should be aware of the grievance policy and should conflict of interest arise the grievance procedure should be set in place and all steps adhered to. Where parties cannot resolve issues they will stand down. Matters must not be left unresolved for longer than two months. (Reviewed May 2009) 11 RECORDS The Centre has a duty to keep adequate records about staff, parents and children in order to operate responsibility and legally. The Centre will protect the interests of the children, their parents and the staff including appropriate privacy and confidentiality. The Centre will provide relevant information to staff and parents about which records will be kept and how they will be kept. 20

21 Clear guidelines on who has access to what records will be given to Management Committee Members, staff and parents. Records of a child s development should only be shown to that child s parents/guardians, staff involved in programming, the Director of the Centre or other professionals involved in the care of the child. Copies of all financial records will be kept for a minimum of seven years and will be available for inspection by Commonwealth Department Officers. Financial records must be maintained to enable compliance with Commonwealth Government regulations and requirements and other State and Federal legislation. All personal details (eg telephone numbers) are confidential and will not be disclosed unless permission has been granted. (Reviewed May 2009) 12. STAFF SELECTION Staff selection at the Centre will be conducted in a fair and consistent manner which reflects Equal Opportunity Legislation and aims to employ the best person available for the position advertised. All staff positions will be advertised according to Equal Opportunity Legislation and will request applications in writing for the position and include the names and contact numbers of two referees. 21

22 The position s job description will reflect the Centre s philosophy of creating a warm and caring environment, include a requirement for good communication skills, include appropriate knowledge to meet the children s needs and ensure that listed qualifications meet Regulation requirements. The selection panel will be formed comprising of the Director, one staff member and one committee member. The short listed applicants will be invited for an interview. Each applicant will be asked the same questions and their responses noted by the panel. Applicants will be provided with information about their conditions of employment and given opportunities to raise their own questions. After the interviews the panel will determine which applicant most fully meets the needs of the Centre. The applicant s referees will be contacted and suitability confirmed before the position is offered. All staff must have a Certificate of Health which verifies that the applicant is medically competent to take care of groups of young children 0 to 6 years of age in a child care service and a Working with Children Check Card as these are requirements of the regulations. Permanency will be confirmed after a probationary period of three months has been satisfactorily completed. (Revised June 2009) 13. STAFF ORIENTATION All new staff will receive an orientation to the Centre and to their position that will provide them with introductions and clear expectations about their working arrangements and explanations about the operations, philosophy and procedures of the centre, where possible before commencement of their duties. Before commencement all new staff will meet with the Director who will: 22

23 Show the new staff member around the Centre and provide introductions to the other staff members. Provide the new staff member with a copy of the staff handbook, duty statements, Centre s information booklet, curriculum and any other relevant material. Provide the staff member with relevant information about the National Childcare Accreditation Council and the Quality Improvement and Accreditation System. Show staff members the location where policies and procedures are kept and advise of their availability at all times. Provide the new staff member with relevant forms in relation to taxation, superannuation, union and payment of salary. Advise the new staff member about the centre s management structure and their lines of communication with management. Discuss working arrangements and the centre s expectations of staff. When possible, staff will be able to spend some time in their designated work area before they officially start work so they may be introduced to the children, parents and other caregivers. At the end of the first week of employment the Director will meet with each new staff member to clarify and address any issues and questions that may arise. (Reviewed May 2009) 14. CONDITIONS OF EMPLOYMENT The Centre employs staff according to the Murdoch University Child Care Association Inc. Enterprise Bargaining Agreement which is to be read and interpreted wholly in conjunction with the Western Australian Children s Services (Interim) Award 1996 or its successors. It ensures that staff conditions are also in concurrence with the Equal Opportunity Act 1984 (W.A.), Federal and State Industrial Dismissal Laws, Income Tax Assessment Act 1936 (Commonwealth), Occupational Health and Welfare Act 1984 (W.A.). In addition to these conditions the Centre will, where possible, provide a flexible and harmonious work environment for staff within the operational requirements of the service. All relevant conditions set down in the Award and the E.B.A. will apply to all employees. 23

24 Annual Leave and Stress Leave will be rostered to ensure required staffing levels are maintained. Staff members will consult with the Director to determine mutually acceptable dates. Three weeks Annual Leave will be taken over the Annual Christmas Closing and the remaining days taken before Orientation Week. Every effort will be made to support staff who need to fulfil family responsibilities. Applications for leave without pay will be determined by the Director and the Management Committee after due consideration of the individual circumstances and the needs of the Centre. Shift rosters will be compiled by the Director after consultation with the staff and taking into account the needs of the staff and the maintenance of staff/child ratios. Tea breaks will be fifteen minutes on a flexible basis to suit the needs of the program. Job share arrangements will be flexible and discussed with staff and Committee for approval. All staff are required to maintain a high level of confidentiality. Staff should wear suitable clothing that allows them to perform their duties safely and is appropriate to the childcare setting. Smoking, alcohol and illicit drugs are not permitted on the childcare premises or within sight of the children. (Revised July 2007 to reflect licensing regulations). The Centre will not employ a member of the Management Committee as this will be in breach of the Constitution of the Association. In the circumstance that a committee member was offered employment at the Centre he/she would be required to stand down from the Committee before taking up the offered position. Wages will be paid fortnightly by cheque or by Internet Banking. In the case of a summons to appear in court for jury duty the employee is required to notify the Director as soon as possible providing as much information as possible in relation to dates and the duration they will be absent from work, to assist the organization of relief staff. The Juries Act 1957 sets out the requirement for business and employees when an employee is required for jury duty. The employer is to pay the employee as if he/she were at work. Any employer who pays a person whilst that person in on jury duty is entitled to be paid, by the State, the fees payable to the juror. The Centre will pay the employee who is on jury duty and claim back from the State. Payment of wages for court attendance: - The court appearance is related to the employees work at the centre. - The duration of the absence is short or lengthy. 24

25 - The employee is eligible for recompense by the courts for their required attendance. - The court attendance is entirely a private matter unrelated to the employee s work or community duty. The Centre s telephones will not be used for personal reasons at any time during the centre s business hours unless permission is specifically granted by the Director. Mobile phones will be switched off and may not be used during working hours; this includes messaging and recharging. The only times this policy does not apply will be during tea and lunch breaks. Staff will be considerate of other staff who may be in the staff room when using mobile telephones during breaks Incoming personal telephone calls will be kept to urgent matters only. (Reviewed June2009) 15. STAFF DEVELOPMENT, TRAINING AND APPRAISAL The Centre ensures the highest quality of childcare through its support systems for staff which allow staff to determine their work performance, provide high job satisfaction and opportunities for advancement, further training and development. The Centre understands professional development to be continuing learning that enables staff to build on their existing understanding and encourages them to acquire new knowledge and skills to keep them up-to-date with evolving developments. It is understood that ongoing learning is the responsibility of both individual staff and management. By sharing the responsibility staff are encouraged to approach learning opportunities with purpose and motivation. 25

26 Although workshops, conferences, in-services and training sessions form part of this process it is important to recognise the value of discussions and the sharing of ideas that take place during the daily life of the Centre. The Centre will provide access to professional journals and publications in the staff room as this is an effective way to expose staff to current ideas and perspectives. Staff need opportunities to question existing practices, views and policies and to think critically and reflectively about the underlying values of the Centre. Our team meetings encourage staff to work together, to build supportive relationships and to think about how and why we do certain things and to recognise when change is needed. All programmes and performances will be regularly evaluated in staff team meetings and the director informed of any suggestions made for extra training/information needed to enhance professional performance. Training opportunities will be displayed in the staff room. The Director will be responsible for coordinating training for the Centre to ensure all staff have opportunities to update their skills and knowledge. The Management Committee will ensure provisions for staff training and development are included in the annual budget. Although there is no formal staff appraisal process all staff are expected to actively participate in the ongoing national accreditation process as a tool for self-evaluation. The need for a more structured approach will be discussed annually and introduced if necessary. (This policy was updated in April 2009 with reference to Child Care Staff: Learning and Growing Through Professional Development published by the Professional Support Coordinator Alliance and funded by the Australian Government Department of Education, Employment and Workplace Relations through the Inclusion and Support Program) 16. GRIEVANCE PROCEDURES: STAFF (Reviewed May 2009) The Centre fosters positive relations between all staff and management. Every staff member has a right to a harmonious and responsive working environment. Solutions are sought to resolve all disputes, issues or concerns that impact or affect the day- today wellbeing of the Centre in a fair, prompt and positive manner. Every employee is provided with clear written guidelines detailing grievance procedures. All confidential conversations/discussions will take place in a quiet area away from children, parents and other staff. 26

27 Staff names remain confidential. The option to remain anonymous will be at the discretion of each staff member. Where a dispute concerning the operation of the award arises, the dispute settlement procedure as stated in the award will apply. DISPUTE HANDLING: Disputes inevitably arise between people, and child care workers are no exception. When disputes between staff members arise which cannot be resolved easily, the following procedures should be followed: 1. Staff concerned should bring their concerns to the Director and try to resolve the problem as a group. 2. The Director will make a decision as to how the situation should be handled. 3. The Director will make provision to evaluate the outcome of the decision. 4. If the problem is not resolved to the satisfaction of all concerned it should be taken to the Committee. The Committee must make sure that all sides get a fair hearing. 5. The Committee will communicate its decision to the Director and all parties concerned. 6. If staff are unhappy about decisions made by the Director and the problems cannot be resolved by the above process, they can discuss the problems at staff meetings. 7. If difficulties persist a Committee member should attend a meeting with the Director and the staff to ascertain exactly the problems and report back to the Committee. 8. It is understood that if the staff have complaints about the Director and are unable to resolve these at staff meetings they should direct their complaints to the Committee in writing and elect a representative to bring their complaints to a Committee meeting. The President will notify the staff representative when the meeting has been arranged. DISMISSAL: Staff may only be dismissed through the use of Award procedures. 17. HEALTH (Reviewed March2009) The Centre aims to provide a healthy environment in which children will grow and learn about the world around them. The application of preventative measures through infection control process aims to prevent the spread of infections and will be followed by all people in the Centre at all times. Hand-washing is considered to be the most effective way of controlling infection in the Centre. Caregivers and children should wash their hands: when arriving at the centre to reduce the introduction of germs. before all clean tasks e.g. handling and preparing food and eating. after all dirty tasks e.g. nappy changing, toileting, cleaning up faeces, vomit or blood, wiping a nose, playing outside, handling animals. before going home to prevent taking germs home. 27

28 Nappy changing will be done only in the nappy-change areas which will be properly stocked with all items needed for changing nappies. After each nappy change the child s and caregiver s hands will be washed and the change bench cleaned. The procedure for nappy changing will be displayed in the nappy change areas. The Centre will ensure that toilets and hand-washing facilities are easily accessible to children. Children will be encouraged and taught to flush toilets and wash hands after use. Staff will use separate cloths or tissues to wipe different children s faces and noses. Tissues will be disposed of immediately after wiping a child s nose and hands washed. Toys will be washed as required to protect the children against the spread of infections. For the same reason the sharing of toys will be limited when the children are not toilet-trained and are mouthing. Surfaces will be cleaned after each activity and all surfaces cleaned as required to ensure a healthy environment. Contract cleaners are employed to ensure that the hygienic quality of the Centre is maintained. Bottles, dummies and teats will be cleaned after each use. Families will provide their own food which will be kept and served hygienically. Staff will ensure that children do not eat food that has been handled by another child or that has been dropped on the floor. Each child will be provided with their own drinking and eating utensils at each mealtime. These utensils will be washed after each use. Staff will encourage children not to use drinking or eating utensils which have been used by another child or dropped on the floor. The University lease does not allow any bird or animal to be kept at the centre (6.7(1) 2006) Sleeping Children will sleep according to individual needs and parent s wishes. Children who do not sleep will be provided with quiet activities. The centre will follow Sids and Kids Safe Sleeping recommendations: Sleep baby on the back, not on the tummy or side Sleep baby with face uncovered (no doonas, pillows, lambs wool, bumpers or soft toys) Provide a safe sleeping environment (safe cot, safe mattress, safe bedding) Parents will have access to sids and kids safe sleeping brochures. Each child will have their own set of Centre s sheets which will be kept in a sheet bag marked with the child s name. These will be washed at least once a week and always after soiling. Mattresses will be washed after use at least once a week or after soiling. See daily sleep charts for instructions. 28

29 Staff will refer to sleeping procedures displayed in rooms and inform parents of children s sleep/rest periods SIDS AND KIDS SAFE SLEEPING. retrieved Immunisation: Parents/guardians will be encouraged to immunise their child against all diseases appropriate to the child s age. A record of the child s current immunisation status will be kept at the Centre. Children who are not immunised will be excluded from care during outbreaks of some infectious diseases in accordance with the National Health and Medical Research Council exclusions guidelines, even if their child is well. All workers at the Centre will be encouraged to have all childhood immunisations. All adults should have a booster dose of tetanus and diphtheria vaccine every 10 years. Medical advice should be sought about the necessity of a Hepatitis vaccine for caregivers working with children under 2 years of age. Exclusion: If a child is unwell at home parents/guardians are asked not to bring the child to the Centre. If a child has vomited or has had diarrhoea during the previous 12 hours parents/guardians are asked not to bring the child to the Centre. A child is not allowed to attend the Centre, except with the written approval of a Medical Practitioner, if the child is suffering from: Ear, eye or nasal discharge Rash Abnormal temperature (as a general principle, a child with a temperature above 37.5C should not be brought into the Centre). Infectious sores Other signs of ill health that may be communicable to other children. Staff: If a staff member is unwell they should not report for work. Staff members should contact the Director at the earliest possible time to advise of their inability to work. Medical Certificates: In case of serious ill health or hospitalisation the child or staff member will require a medical certificate, verifying that their recovery is sufficient to enable their return to the Centre, from their medical practitioner or specialist. A medical certificate is required after contracting diphtheria, hepatitis polio, tuberculosis, typhoid and paratyphoid before the adult or child can be re-admitted to the Centre. Management of unwell children at the Centre: Although all health and safety precautions are taken, the centre staff will immediately notify parents of any illness or injury occurring while their child is in attendance at the centre. The child will be made comfortable until the parent/guardian arrives. 29

30 If the child has a temperature the parent/guardian will be informed and asked for permission to give paracetamol to the child. Paracetamol will not be given without parent authority (written or verbal). In the case of a medical emergency the Murdoch University Health Service/Emergency Team will be contacted. Parents are required to give permission on the child s enrolment form for the Centre to seek medical attention in the case of an emergency and agree to pay for any expenses incurred for medical treatment and transportation. Medication: Before medication is given to a child a trained (current first aid certificate holder) staff member will verify the child s identity and the correct dosage with another staff member. After administering the medication the staff member will complete the details on the Centre s authority to administer medication form. Where medication for treatment of long-term conditions or complaints such as asthma, epilepsy or ADD is required, the Centre will require ongoing parental authorisation to administer the medication. If children are receiving medication at home but not at the Centre the Centre Staff should be advised of the nature of the medication and its purpose and of any possible side effects it may have for the child. Asthma reliever medications Children who have had an asthma attack and have been prescribed a preventative or an inhaler must have their reliever medication (e.g. Ventolin, Asmol, Airomir, Epaq ) with them in the Centre at all times. Reliever medication together with a spacer will be included in the Centre s first aid kit in case of an emergency situation where a child does not have his/her own reliever medication in the centre. Environment: No smoking or illicit drugs are allowed in the Centre. Passive smoking harms the lungs of young children and may trigger an asthma attack. All rooms within the Centre will be well ventilated to prevent: reduced concentration span, lack of energy, tiredness and lethargy, increased risk of infection and possible asthma attacks. The building will be protected against flying insects and spiders. The Director and staff will ensure that lighting, heating and noise levels are comfortable and take into account specific activities (e.g. sleep-time) and individual needs. Sun Policy: To ensure all children attending the Centre are protected from skin damage caused by harmful ultra violet rays of the sun the following will apply: 30

31 Children will be required to wear hats which will be provided by their parents. Children who do not have their hats will be asked to play in an area protected from the sun or lent a Centre hat marked with the child s name and washed after use. SPF 30 broad spectrum water resistant sunscreen will be provided for staff and children, and applied 15 minutes before needed. Sunscreen is only used as a supplement to clothing and hats; it is not to be used by itself. Staff will teach children about skin protection and act as role models by wearing appropriate hats and clothing. They should stay in the shade when possible. On overcast days during winter months, hats and no sunscreen will be sufficient protection from the sun only when the UV level is below 3 (Childcare and Children s Health Vol. 9 No 3 September 2006). Staff and children should limit the amount of time spent in the sun between 10am and 3pm and use sun protection if outdoors. This is a national recommendation that accounts for daylight saving being practiced in some states and not in others. (SunSmart News, the Cancer Council WA 2006) Dental Health: The Centre believes that it is important to establish and reinforce good dental health practices for each child. The Centre will therefore provide a learning environment that raises dental health awareness, and supports the development of valuable life skills and habits for children and families. The rules of dental hygiene and care will be included in the children s program and staff will initiate discussions about these subjects with groups and individual children at appropriate times. When possible arrangements are made for dental health professionals to visit the Centre to talk with staff, children and/or families about dental health. The Centre liaises with families to establish dental health practices that are workable at home and in the centre. The Centre will provide information to families on dental health principles relating to different age groups of children, as recommended by recognised dental health authorities. Whenever possible this will be provided in families home language. The Centre will encourage healthy eating habits and drinking water to quench thirst. Children will be encouraged to rinse their mouths with water to remove food debris after every meal or snack. Staff role model good dental health practices. Head Lice: 31

32 In a childcare centre children are in a situation where they have close contact with each other. This provides the opportunity for head lice to be transferred from head to head. The service will take every precaution to limit the spread of head lice within the Centre, whilst ensuring that children are not discriminated against, or unnecessarily excluded from the Centre. Exclusion is not necessary if effective treatment is commenced prior to the next day at child care (i.e. the child does not need to be sent home immediately if head lice are detected). The parent must continue treatment until all eggs and hatchlings have been removed. (National Health and Medical Research Council- December 2005) Identification of an individual child with head lice is usually a marker of head lice in a larger group and a group approach rather than an individual approach is needed. When an incident of head lice occurs at the Centre, a notice will be displayed to advise parents to check their children. Information will be available in the Centre to help parents with the treatment of head lice. Staff should reduce head-to-head contact between all children during activities when they are aware that someone in the centre has head lice. It is recommended that staff and children tie back long hair to reduce the chance of transmission. Clothing (First discussed at Staff Meeting February 2007 with reference to NCAC Quality Practices Guide) The Centre recognises and respects the individual preferences of families and children in matters of clothing. Children need to be appropriately dressed for indoor and outdoor activities and conditions. The Centre prefers children to climb and run with bare feet. Footwear which is safe for these activities can be worn. Staff should make sure there is plenty of time and support for children to dress themselves; they must have reasonable expectations of children, assist when needed and recognise the child s own efforts. Children will not share personal items such as hats to reduce the spread of infections and to maintain appropriate hygiene standards. Children will be required to wear hats which will be provided by their parents. It is recommended that sunhats protect face, head, neck and ears. Children who do not have their hats will be asked to play in an area protected from the sun or lent a Centre hat marked with the child s name and washed after use. 32

33 It is recommended that children wear sun-protective clothing that covers as much skin as possible. Staff must wear suitable clothing that allows them to perform their duties safely and is appropriate to the childcare setting. Staff must wear sunhats whilst outside away from the undercover area. The Cancer Council Australia : retrieved (Reviewed March 2010) 18. SAFETY The Centre aims to provide a safe environment in which children may play and explore the world free from harm. In the event of an accident appropriate first aid or CPR will be applied by trained staff. If an emergency or natural disaster occurs at the Centre the children and staff will be well-practised in the required procedures to ensure as far as possible the safety and well-being of each person present. Emergency evacuation procedures will be clearly displayed near the main entrance and exit and in each playroom, to be followed in the event of fire, natural disaster or other emergency. Safety drills will be practised at least four times a year and at different times of the day. Fire extinguishers will be installed and maintained in accordance with Australian Standard Staff will be in instructed in the operation of fire extinguishers. Staff will only attempt to extinguish fires when all the following are assured: - the children have been evacuated from the room - the fire is very small 33

34 - there is no danger to the person who will operate the extinguisher - the operator is well trained and confident in the use of the extinguisher. ACCIDENTS: Parents/guardians are required to provide written authority (included in the enrolment form) for staff of the Centre to seek medical attention for their child if required. Parents/guardians also agree to pay any costs incurred in ensuring prompt medical attention. Accidents which result in death or serious injury to employees (including likely to be absent from employment for 10 or more working days) must be reported to the Department of Occupational health, Safety and Welfare under section 19(3) of the Occupational Health, Safety and Welfare Act 1984(WA). FIRST AID: At least one staff member with a current first aid and CPR qualification which meets the requirements set down in the Community Services (Child Care) Regulations 2006, will be on duty at the Centre at all times children are on the premises. A fully equipped and updated first aid kit will be kept at the Centre in a locked cupboard which is out of reach of children but easily accessed by staff. A cold pack will be kept in the freezer for appropriate First Aid treatment of injuries such as bruises and sprains. First aid will only be administered by qualified first aiders in the event of minor accidents or to stabilise the victim until expert assistance arrives. The Treasurer/Director will ensure that adequate funds are allocated in the budget to ensure that staff s first aid certificates are updated as required. The telephone number of the Poisons Centre at Princess Margaret Hospital will be displayed next to the telephone. If a child swallows a poison staff will not try to make him/her vomit. The carer will pick up the child and the poison s container and take them to the phone. The Poisons Information Centre will be contacted on (Based on Kidsafe poisons information sheet 2006). Storage of potentially dangerous products: All staff will be made aware of which products may pose a danger to children in the Centre. All potentially dangerous products will be clearly labelled and stored out of reach of all children. Child-proof locks will be installed where necessary. All cleaning products must be returned to their original position in cupboards immediately after use. Staff will discuss the dangers of certain products with the children when relevant. Information about the safe storage of potentially dangerous products in the home will be displayed in the reception area and be available to parents. 34

35 MAINTENANCE OF BUILDING AND EQUIPMENT: ALL ROOMS WILL BE CHECKED BY THE DIRECTOR AND STAFF ON ARRIVAL FOR ANY BREAKAGES, FLICKERING LIGHTS OR OTHER HAZARDS. Any maintenance issues are to be reported to the Director who will inform the University Facilities Help Desk to arrange for the problem to be fixed. A record of these reports will be kept in the Maintenance Book in the office. Power points will be to an approved safety standard and will be out of reach of all children, or fitted with approved safety shutters or with an earth leakage circuit breaker. Electrical appliances and cords will be kept out of reach of all children. Any glazed area accessible to children will be safely glazed in accordance with Australian Standard 1288, or will be effectively guarded by rails or barriers to prevent a child striking or falling against the glass. Staff members who become aware of faulty or broken equipment will remove this equipment from use and advise the Director of the need for its repair or replacement. Sandpits will be checked regularly to ensure the safety of the children playing. (Policy reviewed and amended June 2009) 19 NUTRITION Meal times will provide positive learning experiences for children who will be encouraged to develop healthy eating habits. Parents and guardians may share family and multicultural values and experiences to enrich the enjoyment of food planned to meet each child s nutritional needs. Food is prepared and stored hygienically. Parents will provide children with nutritious lunches and a piece of fruit for morning and afternoon snacks. The fruit will be washed and prepared by staff to be shared among the children; tongs will be used when children serve themselves; staff will also use serving utensils. Smaller fruits such as cherry tomatoes and grapes will be cut in half and the seeds removed from grapes. Lollies are discouraged for health reasons but if parents do give them to their children they are only to be eaten at lunch times. Parents are asked to avoid providing nuts, raw carrot sticks 35

36 and popcorn as these are recognised as a choking risk and peanut butter because of the possibility of allergies among the children. Meal times will be treated as social occasions. Staff members will sit with the children and interact with them to encourage good eating habits and an appreciation of a variety of foods. Children will be assisted where required but will be encouraged to be independent and to help themselves wherever appropriate. Water will always be readily available for the children to drink. Meal times will be set to a regular schedule but individual needs will be accommodated and children who are hungry between meals will be offered small nutritionally appropriate snacks. Children will never be forced to eat but they will be encouraged to try new food provided by their parents. Their food likes and dislikes and the families religious and cultural beliefs will always be respected. Parents/guardians of infants and toddlers will be advised of their child s food intake each day. Parents/guardians of older children will be advised as appropriate. The provision or denial of food will never be used as a form of punishment. The importance of good, healthy food will be discussed with the children as part of the programme. Information on nutrition, age appropriate diet, food handling and storage will be displayed at the Centre and available to parents. (Nutrition Australia. Early Child Care and Food & Nutrition sections retrieved from (Reviewed March 2010 FOOD HANDLING: THE CENTRE DOES NOT PROVIDE COOKED HOT FOOD AND PARENTS BRING PRE-PACKED LUNCHES FOR THEIR CHILDREN. Under Food Safety Standard Food Safety Practices and General Requirements, food handlers have an overall responsibility for doing whatever is reasonable to make sure that they do not make food unsafe or unsuitable for people to eat. Food handlers also have specific responsibilities related to their health and hygiene. Bacteria are the biggest cause of food spoilage and disease. They are found in high numbers on foods but are usually not a problem if food is prepared using good hygiene and safe food-handling practices. Special care needs to be taken to prevent the spread of bacteria. Wash hands thoroughly in hot water before handling food. 36

37 Always wear disposable gloves or use food tongs when handling food. Chopping boards should be made from material that can be cleaned effectively. Fabric tea towels must be changed daily. After food preparation, clean bench-tops and then sanitise with very hot water or chemical sanitiser. Staff must report to the director if they have any of the following symptoms while they are at work - vomiting, diarrhoea, a fever or a sore throat with a fever. The only exception to this is if she/he knows that she/he has these symptoms for a different reason. For example, a she may be vomiting at work because of pregnancy. Staff must also report if they have been diagnosed as having or carrying a food-borne illness. Staff must not handle any food where there is a chance they might make the food unsafe or unsuitable because of their illness. She/he must do everything reasonable to make sure that they do not contaminate any food. An infected sore must be completely covered by a bandage and clothing or by a waterproof covering if on an area of bare skin, and medication can be used to dry up discharges. Children are taught to wash hands before all snacks and lunch and to follow appropriate hygiene practices, such as using tongs when serving fruit. Bacteria grow in temperatures between 5C and 60C making this a danger zone. It is not safe to leave certain foods at room temperature for more than two hours. Regularly check that the refrigerator temperature is less than 5C. Defrost refrigerators and freezers whenever there is a build up of ice as thick ice prevents the refrigerator from being as cold as it should be. Do not overload the refrigerator. Proper cooling relies on cold air coming in contact with the food. Children s lunch boxes should be kept in the refrigerator and taken home at the end of the day. Any left behind should be checked, perishable food discarded and the lunch boxes washed. Remember that the temperature in the door will not be as cold as in the main section of the refrigerator so, whenever possible, avoid storing food there. Always refrigerate babies bottles of milk and heat when needed. Discard unused milk and wash bottles. If food is to be eaten warm, reheat just before serving. Food provided by parents that needs heating will only be heated once by centre staff. 37

38 Wear plastic gloves as well as band-aids to cover cuts and sores. Food Standards Australia New Zealand. : retrieved N.S.W. Health : retrieved (Reviewed March 2010) 20 CHILD PROTECTION The Centre believes it has a responsibility to all children attending the Centre to defend their right to care and protection. It is committed to child protection and child safe environments. The Centre recognises that it has a duty of care to ensure that all persons are provided with a high level of safety and protection during the hours of operation. It is understood by management, staff and families that the Child Protection Policy and procedures are accepted as a high priority. The Centre believes that it also has a responsibility to its employees to defend their right to confidentiality unless allegations of abuse against them are substantiated. All staff and volunteers must possess a Working with Children card as stipulated in the Working with Children (Criminal Record Checking) Act CHILD ABUSE AND NEGLECT: Child abuse occurs in all socio-economic, ethnic and employment groups. Child abuse is a symptom of the misuse of adult power over dependent children and the consequence of the failure of adults to respect the rights of children to care, safety and personal privacy. Abuse of children is most often perpetrated by persons who are known to the child/ren and in a position of trust or authority in relation to them. 38

39 Responsibility for the abuse of the child lies with the offender. A child s behaviour is never an invitation, provocation or excuse for the abuse of a child. Children have a right to care and protection and it is the responsibility of all Centre staff to ensure this. There is a responsibility to act in the interests of a child to recognise and act upon disclosed or suspected child abuse. An unsolicited or spontaneous report by a child that he/she has been abused should be treated by the staff very seriously and acted upon immediately to ensure the child s protection. No discussion with the person believed to be responsible should be entered into about either the level of concern or evidence surrounding the allegation. To do so may jeopardise any investigation that may occur. Physical abuse occurs when a child is deliberately hurt or is at serious risk of being physically hurt by parents or carers. This can be the result of actions such as punching, kicking, shaking, throwing, scalding/burning or strangling. It can also be the result of repeated excessive physical discipline. The injuries are not considered accidental. Sexual abuse involves the exposure of children to inappropriate sexual activity by either forcing them to be involved in sexual acts or witnessing the sexual activity of others, either by viewing or reading pornographic material or through direct observation. Emotional abuse accompanies all forms of abuse/neglect but can exist on its own as a specific type of abuse. Emotional abuse is harm caused by behaviours such as severe verbal abuse, continual rejection, use of physical or social isolation, threats of abuse, harassment, frightening or bullying actions. Neglect is the failure to provide the level of care that meets a child s developmental, emotional and physical needs. This also includes the failure to provide adequate medical, therapeutic or remedial treatment. Each form of abuse has a range of indicators. However, one sign on its own may not suggest abuse. If staff are concerned that a child has been harmed or is at risk of being harmed, the list of indicators provided in the booklet Identifying and responding to child abuse and neglect may assist to clarify concerns. Dealing with disclosures: Children are most likely to disclose abuse to adults they trust, so professionals working with them have a special responsibility. How an adult responds to a disclosure is crucial. It is important to: Put feelings aside and listen as if the information is not sensational. Provide reassurance that the child is believed and not to blame for what has happened. Do not make judgements. Allow the child to talk but stop him/her from sharing the information in a group situation. Once it has been established that the child has been harmed or is at risk of being harmed, do not pursue the conversation any further. This is important to ensure that questions cannot be raised later about possible manipulation of the disclosure. Do not ask leading questions, for instance Did hit you? Never promise to keep the information secret. Never make false promises. Never ask questions that may make the child feel guilty or inadequate. Stay close to the child after the disclosure to provide a sense of security. 39

40 Respect the confidentiality of the disclosure and do not share the information with anyone other than the appropriate person within the Centre and the Department for Community Development. Document the conversation, remembering accurately the words and phrases used by the child to describe what has happened. Reporting child abuse and neglect: It is recognised that confronting abuse and neglect can be very difficult. It is often easier to minimise concerns or to avoid considering that a child may have been harmed or is at risk of being harmed. This can leave children unprotected, allowing the abuse or neglect to continue. Everybody has a duty to report serious concerns for the safety of children. Child care service providers are required by law to report any abuse by carers in their centre under the Child Care Services Act Making a report to the Department for Child Protection: The first point of contact with the Department for Child Protection will be with the Duty Officer of the office closest to the home of the child. The Duty Officer will discuss concerns and ask specific questions including: The name, age and current location of the child. The reason for believing that a child has been harmed or is at risk of harm from abuse or neglect. An opinion about the immediate risk. The name of the person suspected of causing the harm and their relationship to the child (if known). A description of what has been seen or heard regarding the abuse or neglect. The names of any other people having knowledge of the abuse. Your name, role and telephone number. On receiving information about a concern, staff of the Department will assess the likelihood of abuse or neglect by considering the observed indicators in the context of other possible signs and circumstances and risk factors present in the child s life. It is the responsibility of specialist child protection workers and possibly the police to prove that a child has been harmed. If the Department decides that the situation does not require a child protection response the concerns will be recorded and information made available to authorised Departmental officers should any further concern be raised. By reporting concerns a person cannot be held liable for damages or other legal proceedings so long as the report has been made in good faith. This protection has been safeguarded in the Child Welfare Act 1947 Section146C and in the Children and Community Services Act 2004 Section 129 (1) and (2). Hearsay evidence is accepted in the Children s Court. As far as possible, confidentiality is assured. It is against the law for workers from the Department for Community Development to advise a family of the source of a referral. However, if the matter comes before the Children s Court, it is possible that the Department s files could be subpoenaed and information from the family made available to the family of the child or young person. What action will the Department for Child Protection take if action is needed? 40

41 The Department undertakes a child protection investigation if there is reason to believe that a child or young person may need protection because he or she has been abandoned, has no viable guardian or has been harmed or is likely to be harmed through abuse and neglect by a parent or guardian. The investigation may involve talking to the child or young person, the parents and the person alleged to have caused the harm. The investigation will include an assessment of the strengths and risks present within the family and explore what supports may be required to ensure the safety of the children. At the conclusion of the investigation, there is a range of actions the Department may take including: 1. No further action. 2. Offer voluntary services to support the family. 3. Assist the family to develop a safety plan if concerns for the safety of the child/young person exist. This may involve linking the family to support services, for instance counselling or parenting services. 4. Take protective action. This initiates a process in the Children s Court that could lead to the child or young person being committed to the care of the Department. This does not necessarily mean the removal from the family and placement into care. Research has shown that the needs of children/young people are best met in the care of their own family. Placement out of home is the option of last resort and only occurs if safety within the family cannot be assured. The Department will generally work as a first option to support families. In the event that a child or young person needs to be placed out of home, the Department will work with the family to determine the most appropriate placement. Safety checklist If you can answer yes to more than one of the following questions the child at the Centre may be at significant risk. Under these circumstances advice can be sought from the Department for Child Protection. If the child has been injured, is the nature of the injury severe? Is the child very young? Has there been any disclosure from the child? Is the current injury on the head or genital area? Is the pattern of harm continuing? Has the parent or caregiver threatened to harm the child? Does an alleged perpetrator of abuse have continued access to the child? Is there a history of previous harm to this child or sibling? Is there a history of family violence? Is there a history of the child or siblings running away? Procedures for dealing with complaints regarding the abuse of a child outside the Centre by someone within, or known to, the child s family. The following procedures must take place: 1. The person suspecting, witnessing or receiving a verbal report must immediately inform the person who is in charge of the Centre at the time. 2. Do not talk to anyone else about it before reporting to the person in charge. 3. The person in charge will immediately: a) Record the facts as stated in writing. The report should be factual and should include the date(s), time, name of the person(s) involved, name of the person making the allegations and signed by the person in charge and the person who has made the report. 41

42 b) Inform whoever is responsible for the management of the Centre without revealing details which could identify the child. c) Even at this stage, if it is unclear whether there are reasonable grounds to suspect a child has been/is being abused, it should be reported to the Department for Child Protection. NB. The person alleged responsible is not to be advised of, or given any indication of the allegation at this time. Procedures for dealing with an allegation that a child has been abused while attending the Centre Allegations of abuse of a child in a licensed child care service are relatively infrequent, however, licensees must be aware of their legal responsibilities should they receive such an allegation. A licensee must respond quickly and appropriately to protect the safety and well being of all children using the service. Legislative requirements of licensees Regulations under the Child Care Services Act 2007 require licensees to report any allegation of abuse, neglect or assault, including sexual assault, of an enrolled child during a care session, or of an offence under The Criminal Code Chapter XX11 committed against an enrolled child during a care session to the CEO of the Department for Child Protection. The regulations apply to allegations made against a licensee, a managerial officer of the licensee, a staff member or a volunteer. The regulations for all service types state that such a notification must be given within one working day after the day on which the allegation was made. A licensee is also required by the regulations to notify the CEO Department for Child Protection of the outcome of any investigation made into an allegation referred to above. Under section 240 of the Children and Community Services Act 2004, a licensee or any other person who makes an allegation which is passed to the CEO, is considered a notifier and therefore subject to certain protections. This is why notification is made to the Department for Child Protection in the first instance. Actions to be taken if an allegation that a child has been abused while using the Centre is received Notify the local Department for Child Protection office within one working day after the day on which the allegation is received. Do not conduct an investigation as the alleged perpetrator may be alerted and the investigation by the Department for Child Protection or the Police may be corrupted. Treat all information associated with the allegation with the strictest of confidence. Contact the local Department for Communities Children s Services Officer who can assist to develop a Service Safety Plan with strategies to ensure the safety of children in the Centre while an investigation is conducted. Consider separating the child/ren it is alleged have been abused from the person against whom the allegation is made to prevent any possibility of intimidation, interference with evidence and further duress. Keep a written record of the allegation and the actions taken. Seek industrial and/or legal advice. Cooperate with the investigating officers from the Department for Child Protection, Child Care Licensing and Standards Unit and the Western Australian Police. 42

43 Ensure that people caring for children are aware that children who have been abused, especially sexually abused, may be traumatised or develop behaviours that require additional support. Staff will need to monitor the behaviour and be sensitive to the needs of the children affected. The Children s Services Officer can assist to help meet the needs of these children. It may be necessary to develop a plan to address the issues arising from the allegation and investigation and reassure parents that appropriate action is being taken. Whilst information regarding an investigation is treated in strict confidence, due to disruptions at the Centre parents and the local community may be aware that something has happened. Be aware that allegations of abuse will normally cause strong responses from people involved. What happens after the Department for Child Protection has been notified? The Department for Child Protection, under its reciprocal child protection protocols with the Department for Communities, will notify the Child Care and Licensing Standards Unit. The Department for Child Protection will make inquiries necessary for the purpose of determining whether action should be taken to safeguard or promote the child/ren s wellbeing. The Department for Child Protection may refer the allegation to the Western Australia Police for investigation. The Department for Communities, Child Protection and Police will work cooperatively to coordinate any investigation or other action that may be required to ensure the safety and wellbeing of the children in the Centre. The Child Care and Licensing Standards Unit may conduct its own investigation concerning possible breaches of regulations. The Department for Communities Children s Services Officers will offer their assistance and support throughout the investigation process. After completion of any investigation, the CEO Department for Child Protection must be notified of the outcome of the investigation. This can be done through the local Department for Child Protection Office. Media Involvement If the media become interested in an allegation issue staff are advised to say nothing, or if pressured, no comment. (this was advised by a Children s Services Officer at a staff meeting ) (This policy was reviewed in July 2008 with reference to the previous policy (based on Model For Abuse Allegation Procedures In Children s Services, prepared by the Department for Community Development, 1994) and the following publications: Identifying and responding to child abuse and neglect A Guide for Professionals published by the Department for Community Development Allegation of child abuse information sheet published by the Department for Communities, Government of Western Australia September 2007 N.C.A.C. Child Protection Policy template, downloaded from Web-Site Children s Services Newsletter January Staff accepted the review in September 2008 and it was presented to the Management Committee at their September meeting for comments.) (Reviewed June 2009) 43

44 21. HIV/AIDS AND HEPATITIS B &C (IMPAIRMENT) Our Centre s philosophy is to provide a safe and healthy environment for our children to grow and learn about the world around them. In providing this, the Centre recognises that HIV/AIDS and Hepatitis B and C, like any other diseases are best dealt with by the application of preventative measures. Our policy ensures clear guidelines that will be adhered to on how to eliminate the risk of HIV/AIDS and Hepatitis B and C being spread and the care of ALL children and staff in the Centre, and dictates procedures to follow on how best to implement these guidelines. The law and HIV Staff and management practices will adhere to the law under the Federal Disability Discrimination Act 1992 and the Equal Opportunity Act 1984(WA), that no discrimination will take place based on a child/parents/staff members HIV status. As HIV is not transmitted 44

45 through casual contact, a child with HIV infection shall be treated as any other child would be: comforted by cuddling, hugs and holding hands. Staff and management shall understand that discrimination based on HIV/AIDS and Hepatitis B or C in regard to access to the Centre is also unlawful. A child with HIV/AIDS or Hepatitis B or C shall have the right to obtain a position in the child care centre should a vacancy be available and a staff member the right to equal opportunity employment. Confidentiality If a staff member is notified that a child or the child s parent/guardian or another staff member is infected with HIV/AIDS or Hepatitis B or C, the information will remain confidential. Only with the consent of the person with the virus or from the parent/guardian can this information be shared with other staff members. Deliberate breaches of confidentiality will be a disciplinary offence (refer to the Confidentiality Policy). Hygiene The child care centre, grounds, equipment and furnishing shall be maintained in a thoroughly safe, clean and hygienic condition. The application of universal hygiene procedures will be adhered to at all times. All staff dealing with open sores, cuts and body fluids shall wear disposable gloves. If a staff member has an open wound or a skin disease such as dermatitis, eczema, they shall cover the wound and wear disposable gloves A child who is biting at the Centre may require a behaviour modification process and this should be undertaken. Education and Prevention In recognition that the fears and prejudices in relation to HIV/AIDS and Hepatitis B and C need to be addressed, current information and presentation will assist in eradicating negative reactions. Logical and rational information will be provided as it becomes available. Supervision Standard supervisory ratios of child: adult will apply and level supervision must be maintained in accordance with the Regulations at all times. Common Infectious Diseases Parents/guardians shall be informed by means of notices about common infectious diseases in the Centre e.g. Chickenpox. Parents/guardians with and impediment of immunity will be advised about outbreaks of contagious diseases in order that they may make the decision in the best interest of the child to stay at home as they are more susceptible to infection. 45

46 Children who are unwell, including those infected with HIV/AIDS and Hepatitis B or C, shall be assessed by their doctor and a medical certificate provided before a decision is made about when they return to the Centre. CPR In the event of having to perform CPR, disposable sterile mouth masks are to be used. If time does not facilitate, a piece of cloth can be used whilst help is arranged. Under no circumstance will a child/parent/staff member be denied the right to first aid. Open wounds If a child has an open wound/lesion, it will be covered by parent/staff with a waterproof dressing and securely attached. If this is not possible, a child should stay away from the Centre until lesions have healed or can be covered. (Reviewed May 2009) 22. THE PROGRAM The Centre will provide a program that is developmentally appropriate to the needs of the children attending the service and stimulates and provides for the development of each child s social, physical, emotional and intellectual potential including language skills and creativity, without substituting for the care they receive from their parents. The Director and staff members will be responsible for the development of a program and for creating an atmosphere and environment which is responsive to the needs of each individual child and to the group as a whole and reflects the philosophy and goals of the service. Staff will be provided with opportunities to further their knowledge of child development theories and practice. All staff will have access to the regulations regarding programming and will develop programs according the stated principles. The program will be balanced i.e. provide for indoor/outdoor learning experiences, quiet/active times, individual/small group/large group times, time for individual staff/child interaction, individual and group interests, children with special needs, and be flexible enough to allow for spontaneity and the unexpected. 46

47 Programs will be displayed in a position where parents/guardians are able to see them and can discuss any aspect of the program with staff. Parents/guardians will be encouraged to have input into program development especially in relation to multicultural issues, music and storytelling. The extent to which parents wish to be involved will be respected. Programs will not contain religious teachings for children unless all religious cultures are represented and are part of a multicultural format. Programs will reflect the cultural differences of all families using the service. The Centre will provide a variety of toys and equipment for all children to play with regardless of gender, remembering that it is a War Toy Free Zone. The play and learning program will be child centred and will allow children to experience a variety of materials and pursue their own interests. There will always be alternative choices when a child does not wish to participate in a particular activity. Each child learns in his/her own way and our curriculum allows the child to build on current needs, strengths and interests by allowing choice and giving encouragement. Staff understand the value of play as a meaningful learning experience and encourage the children to learn through active exploration of their environment. Staff will provide an environment which enables children to gain confidence in, and control of, their bodies while learning strategies for thinking and reasoning which help them make sense of the world around them. Children will be appropriately supervised so that all children are within sight. Staff will join in the children s play when appropriate and encourage them to try new experiences. Caregivers will be supportive and encouraging and communicate with children in a friendly, positive and courteous manner. They will form warm relationships with each child in their care. When communicating with children caregivers will ensure they are at the child s eyelevel. Children will never be singled out or made to feel inadequate at any time. All staff will be responsible for working co-operatively to monitor the individual development of each child within their care, and for evaluating programs in relation to the stated philosophy and goals. They will maintain comprehensive developmental records about each child. Parents will be invited and encouraged to share information about their child s interests and skills with staff in order to enhance the overall program. Parents are very welcome to help around the Centre and to participate in any of our activities. They are invited to share any special skills or ideas about the program with the staff. If parents have any concerns about the development or progress of their child they are encouraged to discuss them with staff. Our program aims to fulfil all requirements of the National Childcare Accreditation Council s Quality Improvement and Accreditation System. 47

48 (Reviewed May 2009) 23. EQUIPMENT All equipment and toys purchased for the Centre will meet Australian Safety Standards and be appropriate to the developmental stages, interests and culture of the children. Toys of war are considered inappropriate to the Centre s aim of providing a safe and caring environment. All staff members will be diligent to ensure that all equipment and toys are kept in a thoroughly safe, clean and hygienic condition, in good repair at all times and stored in a safe manner. Children will be taught to use equipment appropriately. In consultation with staff, the Director will determine which equipment is most appropriate taking into account durability, easy maintenance, cost and benefit to the children s program. If large or expensive items of equipment are requested the Committee will determine the Centre s budget limitations. 48

49 An annual inventory of equipment will be maintained by the Director. The Director will be responsible for the purchase of all new items of equipment. Staff input will be sought when purchasing equipment. Children will be introduced to new toys and pieces of equipment and taught how to use and care for them appropriately. Equipment that should only be used under supervision will be stored in a safe place. Equipment will be checked regularly by the staff to ensure it is in a clean and safe condition All toys and equipment used for a particular program will be washed before being stored. The Director will advise the Committee about any new major items of equipment and gain approval for their purchase. Toys and equipment donated to the Centre will be accepted if safe and in a suitable condition for use by the children. Unwanted items can be donated to Good Samaritans or other charitable institutions. (Reviewed May 2009) 24. EXCURSIONS There will be no excursions whereby children are taken off the university campus grounds * Because there are no excursions off the campus grounds, we do not have a transport. procedure. (regulation 66 Child Care Services (Child Care)Regulations 2006) Children may be taken on walking excursions within the University grounds when parents have signed the authority contained within the enrolment form. On these excursions, depending on their age, children will be appropriately restrained in a pram or a stroller, or by other suitable means. A minimum of two staff members shall carry mobile phones for emergency purposes to contact the Director and security services on campus. A first aid kit shall be taken on campus walks. (Reviewed May 2010) 49

50 25. GUIDING CHILDREN S BEHAVIOUR The Centre will provide a secure, loving and stimulating environment that encourages children to co-operate, enhances their self-esteem, encourages their ability to interact with others, where acceptable behaviour is promoted and any recriminations are kept to a minimum. Where a child continues to behave in an unacceptable manner families will be consulted and asked to work with staff to ensure guidance techniques are consistent and clear. Centre staff recognise that the first step in establishing an effective guidance of children s behaviour is to establish nurturing, respectful and equitable relationships that focus on strategies which teach children to find solutions to their own behaviours. The children will be treated with the same empathy and respect expected by adults. Staff will help the children, through positive guidance and reinforcement to develop the selfdiscipline necessary to develop socially acceptable behaviour. Limits to behaviour will be clearly expressed in positive terms and reinforced consistently in a developmentally appropriate way. 50

51 Children are to be involved in the reasoning behind play and safety limits in the Centre; they will be encouraged to walk in the Centre and to use quiet voices whilst talking and playing. Staff and families will encourage children to follow all Centre limits. Children will be encouraged to settle their differences in a peaceful manner. Staff will demonstrate acceptable behaviours during the course of their interactions with all children. Their role modelling will encourage positive and responsible behaviour within the areas of: - socially accepted behaviour - interaction with peers - maintaining a safe and caring environment. Positive behaviour will be encouraged by diverting children to more appropriate activities, showing appreciation for appropriate behaviour and building on each child s strengths and achievements. Families and staff display respect and empathy towards children by labelling behaviour and not the child. This means that behaviours are managed, not children. The use of physical punishment, isolation, humiliation, intimidation or negative labelling as a behaviour guidance is not acceptable under any circumstances. Shouting at children is not acceptable behaviour and will be avoided. Parents/guardians who wish to correct their own child s behaviour whilst in the Centre will not use any form of physical punishment or use unacceptable language. Where appropriate staff may talk to a child away from the group to explain and discuss any unacceptable behaviour. No punishment will be given and the child will be reminded in positive terms of the expected behaviour. If children consistently display unacceptable behaviour the senior staff member in the child s room will ensure: - The expectations of the child s behaviour are realistic and appropriate to the child s developmental level. - The child understands the limits expected of him/her. - There is no conflict between Centre and home expectations. - The child s needs are being met. - The child has no impediments which may cause the unacceptable behaviour. - The child is not copying observed behaviour. - Events at the Centre have not encouraged the behaviour. 51

52 - Consequences of the behaviour do not encourage it to persist. - Strategies are consistently followed by all caregivers in contact with the child. The Director is available to discuss and assist with any concern a parent or caregiver may have in respect of a child s behaviour or participation in the program. If the unacceptable behaviour persists the Director will jointly with the parent/guardian seek advice from an appropriate agency or professional. After the child has been given every chance to respond positively and if all methods fail to result in an improvement in behaviour, the Director will discuss alternative care with the family, in consideration of the health and safety of the other children and staff. (This policy was reviewed in April 2008 with reference to the NCAC Policy Template and the Putting Children First magazine issue number 25 referring to the work of L. Porter, discussed at staff meetings during May and July and referred to the Management Committee in July for comments. The Management Committee made one change to the wording at the 10 th September meeting and this was taken to the Staff meeting held on September 17 th 2008 and adopted). (Reviewed May 2009) 26. SUPERVISING OFFICER / PERSON TO ACT IN PLACE OF. The Person to Act in Place Of the Supervising Officer will be displayed in the centres entrance/foyer area. The Person to Act in Place Of will oversee that the centre complies with all aspects of the Child Care Services (Child Care) Regulations 2006 during the absence of the Supervising Officer. (May 2010) 52

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