3. After your vital signs are taken, you will return to the waiting room to wait for the doctor to call you into an examination room.

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2 Welcome! What to expect from your visit at 1. When you arrive you will be asked to register at the front desk. If you are a new patient, you will need to complete some paperwork so we can create a medical record for you. 2. Once the registration process is complete, a medical assistant will call you into a triage room to take your vital signs (blood pressure, temperature, etc.) and ask you some questions about your medical history. 3. After your vital signs are taken, you will return to the waiting room to wait for the doctor to call you into an examination room. 4. If you are with your family, each member of the family will be examined by the doctor one at a time. 5. You will return to the waiting room after your exam. The medical assistant will call you if you need additional tests or procedures. 6. The medical assistant will bring you to the exit area after your tests and procedures are completed. There, you can make an appointment for a follow-up visit. 7. Please relax in the exit area until you are called to board the van for your ride home. 8. Please feel free to speak to anyone at the front desk if you have questions. While you are waiting, we invite you to inquire with our Health Education department about the many health education programs we have available for you. We take the time to provide personal and professional attention to everyone. Please be patient.

3 Insurance and Registration Frequently asked questions What insurance plans do you take? We take all Medicaid Managed Care plans and most other insurance plans If a resident doesn t have insurance will you still provide services? Yes What is a PCP? A term used by insurance companies to identify a patient s main doctor or primary care provider Is a shelter resident able to switch PCPs? We encourage all of our new patients to identify as their PCP. Residents can change their PCP several times a year What documents do residents need to bring on the day of their appointment? Residency letter Insurance card Social Security number Immunization information Who do I contact at if I have questions related to residents insurance? Call our registration specialists at , ex. 299 After leaving a shelter, can a resident still use s services? Yes. The resident can make an appointment to be seen at our community health center. PCP doesn t change. Call for appointments Monday - Thursday, 8:30AM - 5:00PM

4 Quality primary healthcare for your entire family Comprehensive medical, dental and mental health services at one convenient location General medical services Comprehensive medical examinations, preventative visits and immunizations Gynecological examinations Pregnancy testing and prenatal care referrals Treatment and medication management for chronic health issues including asthma, diabetes, high blood pressure, respiratory infections, skin disorders, seizures and STDs Vision, hearing, TB and lead screenings Cardiology Confidential HIV testing and counseling Dental services Dental examinations, cleaning, scaling and oral cancer screenings Fillings, extractions, root canal treatment and crowns Bridge work and full and partial dentures Mental health services Psychiatric and psychological screenings, evaluations and treatment Call for appointments For medical and dental appointments: , extension 299 For mental health appointments: , extension 166 Monday - Friday, 9:00AM - 5:00PM, walk-ins accepted until 3:30PM

5 Quality compassionate primary healthcare services available Medical Dental Mental health Call today to make an appointment and arrange for free van pick-up , extension 299 As a patient of, you will need the following when you arrive for every appointment: Your residency letter Your insurance card and any other insurance information you have Call for appointments For medical and dental appointments: , extension 299 For mental health appointments: , extension 166 Monday - Friday, 9:00AM - 5:00PM, walk-ins accepted until 3:30PM

6 What Shelter residents need to know about continuing care at once they leave the shelter system Frequently asked questions Can I continue to be seen by if I leave the shelter? Yes. Any resident who receives housing and no longer resides in the shelter can be seen at s Community Health Center What services are provided at s Community Health Center? All of the services you receive now at our shelter clinics including primary medical services, cardiology, dental services, psychotherapy and psychiatric services How do I make an appointment at s Community Health Center? Call our appointment line at , extension 159. The clinic is open Monday through Friday (hours below) Where is s Community Health Center located? Conveniently, in the same building as the shelter clinic though the entrance is around the block, at Crescent Street We re close to several subway stops: take the 7 or N to Queesboro Plaza or the E, R or V to Queens Plaza What insurance is accepted? Most insurance plans are accepted Sliding fee for uninsured patients based on household size and income What should I bring with me? Insurance card Identification Bring vaccination records for your kids If you don t have insurance, bring proof of household income (your last paystub or last tax return) Call for appointments , extension 107 or 159 Monday - Thursday, 8:00AM - 7:00PM, Friday, 8:00AM - 5:00PM

7 Attention Residents Due to changes to Medicaid you are required to enroll in a Medicaid Managed Care Plan. In addition, you need to choose a Primary Care provider (PCP). We ask that you choose a Floating Hospital provider as your PCP. Call for appointments For medical and dental appointments: , extension 299 For mental health appointments: , extension 166

8 Women, Infants and Children (WIC) program is now available! Tuesday - Friday 9:00 AM - 4:00 PM Last participant: 3:30 PM Call to schedule an appointment , extension Crescent Street, Long Island City, NY Phone: Community Health Center offers free van for Queensbridge, Ravenswood and Astoria Houses residents Community Health Center transporte/van gratuito para los residentes de Queensbridge, Ravenswood y Astoria Houses

9 Directions Direcciones Location Crescent Street, Long Island City, NY Subway Take the 7, N or Q train to Queensboro Plaza. Exit via the Queensboro Plaza North exit. Once outside, turn right and walk towards Crescent Street (you do not have to cross any streets). Make a right at Crescent and you will see the clinic. Tome el tren No. 7, N o tren Q hasta la estación de Queensboro Plaza. Salga por la salida que dice Queensboro Plaza North exit. Una vez afuera, doble a la derecha y camine hacia la calle Crescent (no tiene que cruzar ninguna calle). Una vez llegue a la calle Crescent, doble a la derecha y Ud. verá la clínica. Bus Take the Q32, Q69, Q101 or Q102. Get off at the Queensboro Plaza stop. Tome el bus Q32, Q69, Q101 or Q102. Se baja en la parada Queensboro Plaza. Van Free van for Queensbridge, Ravenswood and Astoria Houses residents Call to make an appointment today Servico de camioneta gratuito para los residentes de Queensbridge, Ravenswood y Astoria Houses Llame hoy para hacer una cita , extension , extensión 299 Community Health Center offers free van for Queensbridge, Ravenswood and Astoria Houses residents Community Health Center transporte/van gratuito para los residentes de Queensbridge, Ravenswood y Astoria Houses Crescent Street, Long Island City, NY Phone:

10 Free for Queensbridge, Ravenswood and Astoria Houses residents Servico de transporte gratuito para los residentes de Queensbridge, Ravenswood y Astoria Houses Most insurance plans accepted Sliding fee scale for the uninsured Aceptamos la mayoria de los Planes de Salud ofrecemos planes de descuento parapagos en efectivo Call to make an appointment today Llame hoy para hacer una cita Monday - Thursday: 8:00AM - 7:00PM, Friday: 8:00AM - 5:00PM , extensión 107 o 159 Lunes a Jueves: 8:00AM - 7:00PM, Viernes: 8:00AM - 5:00PM