Mövenpick Hotel Beirut. Sustainability Management System

Transcription

1 Mövenpick Hotel Beirut Sustainability Management System September 2014 Revision: 14 September 2015

2 Contents: Introduction... 3 The scope of the Sustainability Management System... 3 Sustainability Committee... 4 MH&R Beirut SMS Development and Maintenance Cycle... 6 MH&R Beirut Sustainability Programme... 7 Mövenpick Hotel & Resort Beirut s Key Social Actions... 8 Mövenpick Hotel & Resort Beirut s Key Environmental Actions Mövenpick Hotel & Resort Beirut s Key Employee Actions... 12

3 Introduction Part of our values has always been to conduct business in a responsible and caring way. For Mövenpick Hotels & Resorts, sustainability is about carrying out its business in line with our company s values of quality, reliability and care, and in a responsible, resourceful and lasting way. This company-wide sustainability programme was launched to establish a common and global approach to sustainability, addressing three focus areas: environmental, social and employee sustainability.this document provides the foundation and framework for Mövenpick Hotel & Resort Beirut s Sustainability Management System, which purpose is to: - Provide a baseline for Mövenpick Hotel & Resort Beirut s environmental footprint and practices related to sustainability; - Monitor the performance metrics related to the three areas of sustainability, using defined key performance indicators; and Identify strategies, as well as methods for implementing the system. The scope of the Sustainability Management System The Sustainability Management System involves all of Mövenpick Hotel & Resort Beirut s operations and departments to achieve a cohesive focus on environmental, social and employee sustainability. The purpose of this system is to ensure that we encourage practices and implement methods to reduce and optimise our consumption, through the use of basic measures, such as energy efficient lighting, water consumption reduction and better management of waste and chemical use. Our primary motivators lie on our values and core behaviours by: - Providing high-quality service in everything we do; - Caring for the society, driven by social responsibility; - Committing to environmental and economic sustainability development; and - Adding our personal touch to ensure a sustainable future for generations to come.

4 Sustainability Committee Person General Manager, Pasquale Baiguera Director of HR, Roula Haddad Executive Chef, Marc Fontenelle and F&B Manager, Assad Jaafar Director of Engineering, Khalaf Dana (Taskforce) Director of Sales and Marketing, Roula Mitri Director of Communications, Rana Saab Financial Controller, Maher Bosheh Purchasing Manager, Georges Makhoul Director of Operations, Rita Tabbal Environmental Officer/ Executive Housekeeper, Responsibility Provide support and directives to the sustainability programme, and emphasise that each management decision takes into account the impact of the action on the environmental, health, safety, social and economic aspects of the business Manage areas that are related to the employer aspect of sustainability; identify target issues related to corporate social responsibility and charity works; organise employee-related initiatives. In this case, the director is responsible for documenting and recording all aspects related to the well-being of employees, in order to ensure the sustainability initiatives of Mövenpick Hotel & Resort Beirut, as well as handling the internal communication of all aspects related to sustainability; also, ensure that all trainings related to the sustainability programme are taking place and recorded properly Manage areas that are related to food and beverages; identify areas of opportunity where practices should be revised within the department in order to ensure preserving the environment and minimising waste; control the stewarding department s cleaning practices, making sure that chemicals used are environment-friendly and waste management is properly handled Manage areas that are related to the Engineering department; identify areas of opportunity where practices should be revised in order to ensure preserving the environment and minimising waste, and reducing energy consumption Manage the social part of the sustainability programme; identify areas where an impact can be made on the socio-cultural front; control the external communication of all activities related to sustainability Manage communication activities related to the sustainability programme, ensuring that relevant information is communicated internally and externally in a timely manner Ensure feasibility of actions to be taken in regards to sustainability, where necessary; control all issues related to purchasing, making sure that purchasing decisions are considerate of the environment Manage communication with suppliers, inspection and other activities necessary for the proper implementation and control necessary for the sustainability programme related to purchasing activities Provide support for the Executive Housekeeper, F&B manager, Leisure manager, executive chef and FOM in terms of sustainability initiatives and ideas. Furthermore ensure communication of customer feedback when related to the Sustainability program. Run the programme and coordinate with different departments; record and document actions, and strive towards continuous improvement; control the housekeeping department s cleaning practices, making sure

5 Hisham Zougheib Front Office Manager, Charbel Maalouf Leisure Manager, Bachir Bechara Chief of Security, General Imad Anka IT Manager, Hassan Chaalan Marina Manager, Walid Bou Youness that chemicals used are environment-friendly and that in-room and office waste management is properly handled; identify opportunities where energy-efficient practices can be made either in public areas or in rooms Communicate and implement the sustainability programme within the department and with guests Communicate and implement the sustainability programme within the department and with guests Communicate and implement the sustainability programme within the department and with guests Optimise the use of IT to serve better and more efficiently the hotel users, in order to limit the unnecessary use of resources Communicate and implement the sustainability programme within the department and with marina users (boat owners, shop owners, etc.)

6 MH&R Beirut s SMS Development and Maintenance Cycle Management Actions Visibly Support the Programme Conduct a Formal Review Annually Click to add text Make Changes to Maintain Effectiveness Planning Map and Prioritize Impacts Develop Strategies Set Objectives and Targets Click to add text Link and Develop Programmes Our vision is to be the preferred and most enjoyable, upscale hotel management company of Swiss origin for guests, employees, hotel owners and shareholders Confirmations Actions Monitor and Measure Progress Click to add text Conduct Checks to Confirm Success Implementation Actions Assign Responsibilities Train All Employees / Workshops Click Communicate to add text Internally and Externally Implement Documentation System Improve Departments and Teams

7 MH&R Beirut s Sustainability Programme Social Sustainability Click to add text Environmental Sustainability Employee Sustainability Click to add text The success of Mövenpick Hotels & Resorts sustainability efforts lies in its integration into the company s business strategy, operating processes and quality standards. Mövenpick Hotels & Resorts believes that people want to be part of the solution and want to contribute to a positive future. By nature, the hospitality industry is a large consumer of resources. Mövenpick Hotels & Resorts aims to reduce and optimise its consumption through the use of basic measures, such as energy efficient lighting, water consumption reduction and better management of waste and chemical use. Mövenpick Hotels & Resorts commitment goes beyond environmental and employee sustainability, to also encompass social sustainability.

8 Mövenpick Hotel & Resort Beirut s Key Social Actions: Support local and international charities Support local products and handicrafts Social Sustainability Encourage team members to volunteer Implement Donation Schemes

9 How to measure our success? Amount of money raised Number and description of activities Amount of goods donated Amount of locally bought goods Social Sustainability Number of hours volunteered

10 Mövenpick Hotel & Resort Beirut s Key Environmental Actions: Introducing recycling practices amongst employees and guests Waste management Energy consumption, management and reduction Environmental Sustainability Biodegradable, alternative chemical products Partnering with other organizations on green projects

11 How to measure our success? Supplier sustainability chart available and updated Number of green and organic products introduced Energy monitoring and saving per guest night Quantity of waste (volume) sent for recycling Environmental Sustainability Number of eco-labeled products

12 Mövenpick Hotel & Resort Beirut s Key Employee Actions: Promote learning and development Encourage communication Employee Sustainability Improve employee engagement survey well-being and security Encourage diversity and equal opportunities

13 How to measure our success? Learning and development statistics Employee turn-over rate Internal promotion rate Number of sports activities per year Health and safety trainings conducted by the hotel nurse Number of work accidents; Employee engagement survey Proportion of women employed Proportion of employees per regions Employees age Number of employees physically challenged Employer Sustainability Numbers of GM lunches Feedback programme that supports regular dialogues between employees and management Number of departmental open meetings