CUSTOMER SUPPORT. LUIS COLARINO OCTOBER 14 th, 2011

Transcription

1 CUSTOMER SUPPORT LUIS COLARINO OCTOBER 14 th, 2011

2 INTRODUCTION PHENOM 300 AOGs per Month April May June July August September NORTH AMERICA OTHER REGIONS

3 INTRODUCTION PHENOM 300 ISR x SB Implementation 7,00% Phenom 300: Top items with available SB ISR x SB im plem entation evolution 128 6,00% ISR % 5,00% 4,00% 3,00% 2,00% 1,00% Trend SB Implemented (accumulated) 0,00% Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 0 ISR SB implemented (acc.)

4 INTRODUCTION PHENOM 300 Top 25 issues FAIL DESCRIPTION FAIL DESCRIPTION ENGINE AIR INLET PROBLEM ENGINE AIR INLET PROBLEM FCSOV FAIL FCSOV FAIL FLAP FAIL FLAP FAIL BLEED FAIL BLEED FAIL VCS FAIL VCS FAIL BRAKE INOP / FAIL BRAKE INOP / FAIL TEMPERATURE CONTROL FAIL TEMPERATURE CONTROL FAIL AP FAIL AP FAIL WING-STAB ICE PROTECTION FAIL / PROBLEM WING-STAB ICE PROTECTION FAIL / PROBLEM AMS CONTROLLER FAIL AMS CONTROLLER FAIL FUELING / DEFUELING / PROBLEM FUELING / DEFUELING / PROBLEM TCAS II ACSS FAIL / PROBLEM TCAS II ACSS FAIL / PROBLEM ENGINE INDICATING PROBLEM ENGINE INDICATING PROBLEM GROUND SPOILER FAIL GROUND SPOILER FAIL EVAPORATOR FAN FAIL EVAPORATOR FAN FAIL VENTRAL RUD FAIL VENTRAL RUD FAIL AIR CONDITIONING HARDWARE PROBLEM AIR CONDITIONING HARDWARE PROBLEM CABIN RATE OF CHANGE PROBLEM CABIN RATE OF CHANGE PROBLEM LEADING EDGE DAMAGE / PEELING / ERODED / SEAL LEADING EDGE DAMAGE / PEELING / ERODED / SEAL FUEL PUMP FAIL / PROBLEM FUEL PUMP FAIL / PROBLEM BARO ALTITUDE / CORRECTION PROBLEM BARO ALTITUDE / CORRECTION PROBLEM DATA PATH FAIL DATA PATH FAIL ADS FAIL ADS FAIL W/S HEAT PROBLEM W/S HEAT PROBLEM DATALINK FAIL / PROBLEM DATALINK FAIL / PROBLEM Solution available for field implementation Solution under development Subject under investigation FAIL DESCRIPTION FAIL DESCRIPTION ENGINE AIR INLET PROBLEM ENGINE AIR INLET PROBLEM BLEED FAIL BLEED FAIL VCS FAIL VCS FAIL BRAKE INOP / FAIL BRAKE INOP / FAIL AMS CONTROLLER FAIL AMS CONTROLLER FAIL TCAS II ACSS FAIL / PROBLEM TCAS II ACSS FAIL / PROBLEM EVAPORATOR FAN FAIL EVAPORATOR FAN FAIL VENTRAL RUD FAIL VENTRAL RUD FAIL AIR CONDITIONING HARDWARE PROBLEM AIR CONDITIONING HARDWARE PROBLEM CABIN RATE OF CHANGE PROBLEM CABIN RATE OF CHANGE PROBLEM FUEL PUMP FAIL / PROBLEM FUEL PUMP FAIL / PROBLEM BARO ALTITUDE / CORRECTION PROBLEM BARO ALTITUDE / CORRECTION PROBLEM DATA PATH FAIL DATA PATH FAIL ADS FAIL ADS FAIL FCSOV FAIL FCSOV FAIL FLAP FAIL FLAP FAIL TEMPERATURE CONTROL FAIL TEMPERATURE CONTROL FAIL AP FAIL AP FAIL GROUND SPOILER FAIL GROUND SPOILER FAIL W/S HEAT PROBLEM W/S HEAT PROBLEM DATALINK FAIL / PROBLEM DATALINK FAIL / PROBLEM WING-STAB ICE PROTECTION FAIL / PROBLEM WING-STAB ICE PROTECTION FAIL / PROBLEM FUELING / DEFUELING / PROBLEM FUELING / DEFUELING / PROBLEM ENGINE INDICATING PROBLEM ENGINE INDICATING PROBLEM LEADING EDGE DAMAGE / PEELING / ERODED / SEAL LEADING EDGE DAMAGE / PEELING / ERODED / SEAL

5 RETROFIT CAMPAIGN PHENOM 300 SB IMPLEMENTATION Service Bulletins Available for Field Implementation

6 3/5/2011 3/5/2011 APPL ICABLE 3/5/2011 4/5/2011 3/5/2011 APPL ICABLE 6/5/ /4/2011 NOT APPLICABLE NOT APPLICABLE PLICABLE 14/9/ /9/2011 APPL ICABLE 15/7/2011 8/6/ /6/2011 APPL ICABLE APP LICABL E 8/6/2011 NOT APPLICABLE APPLICABLE APPLICABLE 3/9/2011 APPL ICABLE 3/9/ /12/ /6/2011 APPL ICABLE 19/8/ /6/2011 NOT APPLICABLE 26/8/2011 9/5/2011 5/8/2011 APPL ICABLE 30/3/2011 1/4/2011 9/5/2011 APPL ICABLE 9/5/2011 1/6/2011 NOT APPLICABLE 5/8/ /5/ /5/2011 APPL ICABLE 4/4/ /2/ /6/2011 APPL ICABLE APP LICABL E 17/3/2011 NOT APPLICABLE APPLICABLE APPLICABLE 14/6/2011 APPL ICABLE 19/4/ /2/2011 7/6/2011 APPL ICABLE APP LICABL E 7/6/ /4/2011 APPLICABLE 26/7/ /8/2011 APPL ICABLE 30/3/ /2/ /6/2011 APPL ICABLE 8/4/ /3/2011 8/4/ /9/2011 APPLICABLE 9/9/2011 APPL ICABLE 31/3/2011 8/2/2011 9/9/2011 APPL ICABLE 1/4/ /3/ /3/ /9/2011 APPLICABLE 8/8/2011 APPL ICABLE 20/5/2011 1/4/2011 APPLICABLE APPL ICABLE 24/5/ /3/2011 APPLICABLE APPLICABLE 14/8/ /8/2011 APPL ICABLE APP LICABL E 21/6/2011 5/8/2011 APPL ICABLE 15/8/2011 1/4/2011 APPLICABLE 8/7/2011 APPLICABLE APPLICABLE APPL ICABLE 22/6/ /6/2011 APPLICABLE APPL ICABLE APP LICABL E 24/3/2011 F ACT ORY INCORP APPLICABLE APPLICABLE APPLICABLE APPL ICABLE 7/5/ /6/2011 APPLICABLE APPL ICABLE 11/5/ /6/2011 F ACT ORY INCORP APPLICABLE PLICABLE APPLICABLE APPLICABLE APPL ICABLE APP LICABL E 22/6/2011 APPLICABLE APPL ICABLE APP LICABL E 22/6/2011 F ACT ORY INCORP APPLICABLE PLICABLE 8/4/2011 7/4/2011 APPL ICABLE 8/4/2011 7/1/ /7/2011 APPL ICABLE 5/4/2011 7/4/2011 F ACT ORY INCORP 15/7/2011 F ACT ORY INCORP FACTORY INCORP APPL ICABLE FACTORY INCORP 8/6/2011 APPLICABLE APPL ICABLE FACTORY INCORP FACT ORY INCORP F ACT ORY INCORP APPLICABLE 29/6/ /6/2011 APPL ICABLE 7/6/ /6/2011 APPLICABLE APPL ICABLE 11/4/ /3/2011 F ACT ORY INCORP 11/8/2011 F ACT ORY INCORP FACTORY INCORP APPL ICABLE FACTORY INCORP 18/5/2011 F ACTORY INCORP APPL ICABLE FACTORY INCORP FACT ORY INCORP F ACT ORY INCORP APPLICABLE PLICABLE 25/8/ /8/2011 APPL ICABLE 23/7/2011 8/6/ /8/2011 APPL ICABLE APP LICABL E 18/3/2011 F ACT ORY INCORP APPLICABLE 14/7/ /7/2011 APPL ICABLE APP LICABL E F ACT ORY INCORP 14/7/2011 APPL ICABLE 29/4/ /4/2011 F ACT ORY INCORP APPLICABLE F ACT ORY INCORP FACTORY INCORP APPL ICABLE FACTORY INCORP F ACT ORY INCORP F ACTORY INCORP APPL ICABLE FACTORY INCORP FACT ORY INCORP F ACT ORY INCORP 4/8/2011 ORY INCORP F ACT ORY INCORP FACTORY INCORP APPL ICABLE FACTORY INCORP F ACT ORY INCORP F ACTORY INCORP APPL ICABLE FACTORY INCORP FACT ORY INCORP F ACT ORY INCORP FACTORY INCORP ORY INCORP F ACT ORY INCORP FACTORY INCORP APPL ICABLE FACTORY INCORP F ACT ORY INCORP F ACTORY INCORP FACTORY INCORP FACTORY INCORP FACT ORY INCORP F ACT ORY INCORP FACTORY INCORP ORY INCORP F ACT ORY INCORP FACTORY INCORP APPL ICABLE FACTORY INCORP F ACT ORY INCORP F ACTORY INCORP FACTORY INCORP FACTORY INCORP FACT ORY INCORP F ACT ORY INCORP FACTORY INCORP ORY INCORP F ACT ORY INCORP FACTORY INCORP APPL ICABLE FACTORY INCORP F ACT ORY INCORP F ACTORY INCORP FACTORY INCORP FACTORY INCORP FACT ORY INCORP F ACT ORY INCORP FACTORY INCORP ORY INCORP F ACT ORY INCORP FACTORY INCORP APPL ICABLE FACTORY INCORP F ACT ORY INCORP F ACTORY INCORP FACTORY INCORP FACTORY INCORP FACT ORY INCORP F ACT ORY INCORP FACTORY INCORP ORY INCORP F ACT ORY INCORP FACTORY INCORP APPL ICABLE FACTORY INCORP F ACT ORY INCORP F ACTORY INCORP FACTORY INCORP FACTORY INCORP FACT ORY INCORP F ACT ORY INCORP FACTORY INCORP RETROFIT CAMPAIGN PHENOM 300 SB STATUS SB /00 SB /00 SB /00 SB /00 SB /00 SB /00 SB /00 SB /00 SB /00 SB /00 SB /00 SB /00 SERIAL REMOVAL OF ICING LIMITATION ABOVE 30,000 FT CPCS CONTROLLER (ECMU) HARDWARE CORRECTION PRESSURE RELIEF VALVE (PRV) REPLACEMENT REPLACEMENT OF THE LPDU, RPDU AND EPDU CONTACTORS REPLACEMENT OF THE FLIGHT CONTROL ELECTRONICS (FCE) MODIF. OF THE PEDAL POSITION TRANSDUCER STOPS REPLACEMENT OF THE TRIM ACTUATOR CONTROLLER (TAC) REPLACEMENT OF THE BRAKE INSTALLATION OF G1000 LOAD FUEL - INSTALLATION OF THE CONTROL UNIT (BCU 43 AVIONICS SOFTWARE AND FUEL CONTACTOR DC DAP /-04/-05 TO BCU CMC LOAD 9 SOFTWARE DAP ) REPLACEMENT OF THE ALTITUDE COMPENSATING REGULATOR PNEUMATIC - AMS CONTROLLER SOFTWARE UPDATE 4/5/ AP /7/ /6/ /5/ /6/ /5/ /5/ /7/ /8/ /7/ /6/ AP AP /4/ /7/ /5/ AP /7/ /4/ FACT FACT FACT FACT FACT FACT Total # of implementations worldwide: 421 # of implementations to this date: 232 (55%) Implemented Pending Implemented in production line Not Applicable

7 RETROFIT CAMPAIGN PHENOM Solutions Under Development Solutions Under Development FAIL MESSAGE - FCSOV FAIL - FLAP FAIL - GROUND SPOILER FAIL SOLUTION FCSOV replacement (FCSOV -9) Water Separator Development Flight Control Electronics replacement (FCE -1009) AVAILABILITY DATE FORECAST DEC/2011 1Q/2012 1Q/ TEMPERATURE CONTROL FAIL Air Conditioning Duct Replacement DEC/ EVAPORATOR FAN FAIL - AIR CONDITIONING HARDWARE PROBLEM - W/S HEATER PROBLEM - ENGINE LONG DISPATCH -DATALINK FAIL/ PROBLEM -AP FAIL -AHRS FAIL -VENTRAL RUDDER FAIL Evaporator replacement (-4) Windshield Heater Control Unit replacement (WHCU -3) FADEC replacement (FADEC v4.0) Avionics Software Upgrade (Load 5.x) NOV/2011 NOV/2011 1Q/2012 1Q/2012

8 INTRODUCTION PHENOM 300 Top 25 issues FAIL DESCRIPTION FAIL DESCRIPTION ENGINE AIR INLET PROBLEM ENGINE AIR INLET PROBLEM BLEED FAIL BLEED FAIL VCS FAIL VCS FAIL BRAKE INOP / FAIL BRAKE INOP / FAIL AMS CONTROLLER FAIL AMS CONTROLLER FAIL TCAS II ACSS FAIL / PROBLEM TCAS II ACSS FAIL / PROBLEM EVAPORATOR FAN FAIL EVAPORATOR FAN FAIL VENTRAL RUD FAIL VENTRAL RUD FAIL AIR CONDITIONING HARDWARE PROBLEM AIR CONDITIONING HARDWARE PROBLEM CABIN RATE OF CHANGE PROBLEM CABIN RATE OF CHANGE PROBLEM FUEL PUMP FAIL / PROBLEM FUEL PUMP FAIL / PROBLEM BARO ALTITUDE / CORRECTION PROBLEM BARO ALTITUDE / CORRECTION PROBLEM DATA PATH FAIL DATA PATH FAIL ADS FAIL ADS FAIL FCSOV FAIL FCSOV FAIL FLAP FAIL FLAP FAIL TEMPERATURE CONTROL FAIL TEMPERATURE CONTROL FAIL AP FAIL AP FAIL GROUND SPOILER FAIL GROUND SPOILER FAIL W/S HEAT PROBLEM W/S HEAT PROBLEM DATALINK FAIL / PROBLEM DATALINK FAIL / PROBLEM WING-STAB ICE PROTECTION FAIL / PROBLEM WING-STAB ICE PROTECTION FAIL / PROBLEM FUELING / DEFUELING / PROBLEM FUELING / DEFUELING / PROBLEM ENGINE INDICATING PROBLEM ENGINE INDICATING PROBLEM LEADING EDGE DAMAGE / PEELING / ERODED / SEAL LEADING EDGE DAMAGE / PEELING / ERODED / SEAL 56% 56% of of Top Top Items Items with withsolution available 28% 28% solutions to to be bereleased: 5 by bydecember/ in in Total Total for for 2011: 2011: 76% 76%

9 CAMPANHA DE RETROFIT Retrofit Campaign Task Force Brazil Brazil Brazil Northeast: Northeast: days days (30/May (30/May to to 08/Jun). 08/Jun). 77 airplanes airplanes supported supported SBs SBs implemented implemented All All issues issues reported reported solved solved Brazil Brazil South: South: days days (26/Aug (26/Augto to 06/Jul). 06/Jul) airplanes airplanes supported supported SBs SBs implemented implemented All All issues issues reported reported solved solved

10 Phenom - Optional Items Status Proposal of Service Bulletins (PSB) process currently adopted by Embraer: Customer requests a PSB to his Field Service Representative (FSR) for a given optional item Customer evaluates Embraer s proposal and provides the proper acceptance / approval to FSR / Customer Support After approval (PSB signed and Engineering Labor paid) the SB issuance, approval and revision of affected technical publications (AIPC, AMM, WDM, etc.) to add the required information for the Customer s airplane. The SB will then have the required information for ordering the respective parts or kit. Note: the prices specified in the PSB do not include the labor, tax and logistics needed for implementation of the modification. Such costs are bearer by the Customer.

11 PHENOM 300

12 Phenom 300 IFE Premium package In December-2010, EMBRAER certified a IFE Premium Package for the Phenom 300 IFE Overview (Three Packages) IFE Premium Package adds to the Best Value Package: Individual 7 seat monitors LCD VIP controller CD / DVD player XM radio receiver; Bose audio jack for ATC listening Audio and video auxiliary input; Ambient audio systems: cabin speakers and Subwoofer; Status: Certified First S/N: (Dec-10) Service Bulletin: On Demand Cabin audio control (VIP seat) Cabin temperature control (VIP seat) Cabin lighting (VIP seat) 110V power plug CD / DVD and moving map; Remote control and IR sensor; 10.4 LCD ceiling-mount monitor; Wireless headphones; 7 LCD individual arm monitors; VIP controller with complete IFE control STANDARD BEST VALUE PACKAGE PREMIUM PACKAGE

13 Phenom 300 Synthetic vision The Phenom 300 has been certified to be operated with Synthetic Vision Technology (SVT) The Synthetic Vision function provides the pilot with a greater awareness of the aircraft position relative to surrounding terrain and obstacles Optional available at the Options Guide; Status: Certified First S/N: (Mar-11) Service Bulletin: Available

14 Phenom 300 New Pax Seats Armrest EMBRAER developed a new Pax seats armrest, featuring: New styling, integrated to BMW concept Metallic details Armrest stays in the horizontal position even with the backrest fully reclined Status: Implemented on Production Line Goodrich service bulletin is available for installation: Goodrich SB11003 Arm Replacement

15 Phenom 300 Belted toilet Phenom 300 s toilet certified for takeoff and landing The new optional is available at the Options Guide There are reinforcements to the seat attachments and aft dividers, a HIC pad to protect head injury as well as a seat belt and life vest Status: Certified First S/N: (Oct-11) Service Bulletin: Dec-11

16 Phenom 300 Side facing divan A new cabin layout for the Phenom 300 is currently under development Certified for 2 occupants (takeoff and landing) The side facing divan will have individual PSU s, life vests and a center armrest with cup holders. Status: Under development Expected dates: First S/N: (Jun-12) Service Bulletin: On Demand

17 Phenom 300 New Galley (Side facing divan) With the introduction of the new Divan, EMBRAER is developing a new galley The current wardrobe is being redesigned to accommodate galley items, such as ice box and hot jug After certification, the solution will also be available as a retrofit option Status: Under development Expect dates: Line Implementation: 2Q/12 Service Bulletin: To be defined Preliminary Design

18 Phenom 300 Optional Items Summary Item Aircraft Optional SB Availability 1 Phenom 300 Lavatory Sink 6 months after PSB payment. 2 Phenom 300 Belted Toilet (Embraer) SB is currently scheduled for DEC/11. 3 Phenom 300 ChartView (Jeppesen) 1 month after PSB payment. 4 Phenom 300 Electronic Check List (Embraer) 1 month after PSB payment. 5 Phenom 300 Synthetic Vision System (Garmin) 1 month after PSB payment. 6 Phenom 300 In- Flight Phone (Garmin) 4 months after PSB payment. 7 Phenom 300 Datalink Hardware (Garmin) 4 months after PSB payment.

19 Phenom Optional Items Status Optional Item Description Pricing thru 31/Dec/11 Expected Down Time (Estimated) Lavatory Sink (Embraer) Lavatory vanity sink and a water system installed over the lavatory cabinet. Eng. Labor US$ 9, Hours Parts Reference Price US$ 37,838.00

20 Phenom Optional Items Status Optional Item Description Pricing thru 31/Dec/11 Expected Down Time (Estimated) Belted Toilet (Embraer) This option will replace the standard non-belted toilet seat by a structural reinforced 21g-certified belted flushing toilet allowing it to be occupied by an extra passenger for take-off and landing. Currently undergoing definition -

21 Phenom Optional Items Status Optional Item Description Pricing thru 31/Dec/11 Expected Down Time (Estimated) ChartView (Jeppesen) ChartView resembles the paper version of Jeppesen terminal procedures charts. The charts are displayed in full color with high-resolution on the MFD. The MFD depiction shows the aircraft position on the moving map in the plan view of approach charts and on airport diagrams. The ChartView database subscription is available from Jeppesen, Inc. Available data includes arrivals (STAR), departure procedures (DP) approaches, airport diagrams and NOTAMs. Eng. Labor US$ 4, Parts Reference Price US$ 3, Hour Note: Third party subscription required

22 Phenom Optional Items Status Optional Item Description Pricing thru 31/Dec/11 Expected Down Time (Estimated) Electronic Check List (Embraer) Electronic Check List (ECL) will enable displaying an electronic check-list in the MFD (Multi Function Display). The electronic checklist does not interface with any of the aircraft systems, it replaces the paper hardcopies usually carried onboard by the pilots. Note: The database for the ECL will be provided by Embraer, subscription required. Eng. Labor US$ 4, Parts Reference Price US$ Hour

23 Phenom Optional Items Status Optional Item Description Pricing thru 31/Dec/11 Expected Down Time (Estimated) Synthetic Vision System (Garmin) The Synthetic Vision System (SVS) is intended to provide greater awareness of the aircraft s position. This is to be accomplished by placing a three dimensional depiction of terrain, obstacles, traffic (when TCAS is installed) and flight information in the Primary Flight Display using a high resolution terrain database. Eng. Labor US$ 5, Parts Reference Price US$ 22, ,5 Hours Note: No subscription required, software updates are already included.

24 Phenom Optional Items Status Optional Item Description Pricing thru 31/Dec/11 Expected Down Time (Estimated) In- Flight Phone (Garmin) The In-flight phone System allows the pilots and the passengers to place and receive telephone calls through the Iridium Satellite Network, all over the world. The system includes a handset installed in the side ledge adjacent to the VIP seat on passenger cabin. In the cockpit, pilots will be able to use this functionality through the Audio Panels, the MFD and the FMS keyboard, since there are integrated with the avionics system. Eng. Labor US$ 20, Parts Reference Price US$ 31, Hours

25 Phenom Optional Items Status Optional Item Description Pricing thru 31/Dec/11 Expected Down Time (Estimated) Datalink Hardware (Garmin) Datalink will be used to send maintenance data and SMS by MFD during the flight through the Iridium Satellite Network, all over the world. Internet will be not activated with Datalink Service. Eng. Labor US$ 20, Parts Reference Price US$ 21, Hours

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