15th May Giuseppe Genovesi

Transcription

1 15th May 2013 Giuseppe Genovesi

2 CONTENTS Company Presentation IT Strategy IaaS and SaaS Strategy Office 365 Benchmarked Office 365 How we got there Office 365 Pros and Cons 2

3 Company Presentation Interroll is one of the world s leading specialists within the field of materials handling, logistics and automation. Headquarted in Sant Antonino, Switzerland. Exchange-listed 29 production and sales sites over American, APAC and EMEA markets centrally managed for IT services More than users using IT services delivered from a team of 10 people More than 100 engineers on CAD distributed over 7 centers of excellence and 4 centers for products customization Single ERP (SAP R3) for the entire group 3

4 Company Presentation 4

5 CONTENTS Company Presentation IT Strategy IaaS and SaaS Strategy Office 365 Benchmarked Office 365 How we got there Office 365 Pros and Cons 5

6 IT Strategy Challenges Mobility Integrated access of systems Data Explosion Archiving Costs Optimization on dynamic needs 6

7 IT Strategy Objectives Driving IT Innovation (Organize what people need) Data and IT Processes Governance (Organize how people work) Stardardization (Optimize what the people use) Flexibility (Guarantee to people continuity of service over the time) 7

8 IT Strategy Some of the Actions Faster transformation of IT services More on demand services Consolidate IT Services on a regular base due to changes Insource or outsource IT Services based on best convenience 8

9 CONTENTS Company Presentation IT Strategy IaaS and SaaS Strategy Office 365 Benchmarked Office 365 How we got there Office 365 Pros and Cons 9

10 IaaS and SaaS IaaS Experience Verizon CaaS private datacenter as first experience Verizon Terremark ecloud datacenter as second private datacenter experience SaaS Experience Verizon Cloud Firewall Services Microsoft Business Productivity Suite (BPOS) Blackberry BES Cloud Services SAP Cloud Services 10

11 Interroll simplified architecture Remote User Traveler / Home Office Office365 Services Public Internet Firewall ecloud Datacenter SAP Services Firewall Citrix Services SaaS Verizon Firewall in Cloud Verizon Private Network Verizon NMC Secure Gateway Service Germany Japan United Kingdom PSTN OOB Czech Republic Korea Interroll Poland Finland Sweden Cisco R Denmark Brazil South Africa Canada PSTN Singapore 2 x Switzerland Interroll Canada 2 x USA OOB Cisco R HSRP China 5 x Cisco R Thailand Germany 2 x France Spain Denmark 11

12 Interroll simplified architecture 12

13 CONTENTS Company Presentation IT Strategy IaaS and SaaS Strategy Office 365 Benchmarked Office 365 How we got there Office 365 Pros and Cons 13

14 Office 365 Benchmarked 14

15 Office 365 Benchmarked 15

16 Office 365 Benchmarked 16

17 Office 365 Benchmarked 17

18 CONTENTS Company Presentation IT Strategy IaaS and SaaS Strategy Office 365 Benchmarked Office 365 How we got there Office 365 Pros and Cons 18

19 Office 365 How we got there Preparation of computers to be in standard for BPOS/Office 365 executed from internal team during start of 2009 Movement from Exchange from third part supplier(on premise, without administrative access) to BPOS between july and september 2009 through migration tool delivered from Microsoft Overall operation executed smoothly per company to reduce impact of single members. Average of 50 users per day migrated to BPOS via https protocol. Partner supported operation 19

20 Office 365 How we got there (cont) Computers preparation for Office 365 Upgrade between January and June 2012 Migration from BPOS to Office 365 happened during weekend of middle June 2012 Upgrade from Office 365 to Wave 15 happening through background update with specific date and no expected clients changes and reconfigurations 20

21 Office 365 How we got there (cont 2) Upgrade of all computers from XP to Windows 7 and 8 until April 2014 Upgrade from Office 365 Wave 15 to Wave 16 in Apr

22 CONTENTS Company Presentation IT Strategy IaaS and SaaS Strategy Office 365 Benchmarked Office 365 How we got there Office 365 Pros and Cons 22

23 Office 365 Pros / Cons Technology regularly updated SaaS reduces load to manage lower levels (Exchange security patches, Updates Exchanges) High Availability provided by design with no internal investments on geographic redundancy Standard product well defined. Knowledge on the market available Computers have to be kept updated as patching and OS level Lower levels problems can be difficult to be isolated. Some mitigation through powershell Support on lower levels problems difficult to escalate. Need to identify key support and good partner AD Integration with ADFS if implemented causes authentication depending on your own AD availability 23

24 Office 365 Pros / Cons Big suite value (Sharepoint, Exchange, Lync, Office Suite and now AD Rights Management) Some functionalities are not equivalent to on Premise version. Difference reduced over releases Small fee to add PBX functionality to users to manage all enterprise voice calls via Lync Added functionalities with no added costs over the years (Yammer, Hosted Archive) Lync 2013 permits hybrid environments mixing on premise and on cloud versions Lync online doesn t permit to act like PBX. Require on premise version Strategical need and sense of some functionalities sometime difficult to control (i.e. Skydrive pro in Wave15) Lync 2013 can demand on network. ROI is outside IT. Need to plan reporting to proof ROI 24

25 Questions? Giuseppe Genovesi Head of IT Infrastructure Corporate IT Interroll Management SA 25