CALNET 3 PROCESS DOCUMENTATION Invoice Delivery Methods IFB-A

Transcription

1 CALNET 3 PROCESS DOCUMENTATION Invoice Delivery Methods IFB-A

2 A.5.2 INVOICE DELIVERY METHODS A Web-Based (Paperless) Invoicing Delivery Options Integra offers Paperless Invoicing Delivery Options, which shall be accessed through the password, protected web-based application allowing Customers to view and print CALNET 3 invoices and details online. All questions for billing can be directed to your Account Manager. You can find that contact on the Account Summary page Customers may request: Complete turn-off of all paper with the Customer printing invoices, invoicing detail and Remittance Slip online through the Contractor s password protected web-based application. Partial turn-off of paper with the Customer printing invoices, invoicing detail as stated above and the Contractor providing a paper Remittance Slip delivered by the United States Post Office free of charge to CALNET 3 customers & CMO. Invoices and Remittance Slip that are provided by the Contractor will be provided as double sided print. 2

3 Instructions for Web-based Paperless Invoicing Delivery Options: Provided below are the complete instructions for Web-based Paperless Invoicing Delivery Options for CALNET 3 Customers. The instructions will be available within the customer application on the Manage Billing Method page within the Billing and Invoicing tab. A monthly invoice notification will be delivered to the address setup in the password protected customer application under Account Summary page, Contacts and by type ICare Billing Notification, which is delivered to the Customers identified addresses; will bring you to your online invoice for viewing and printing. Use your Integra provided username and password to login to the secure website. To add additional recipients of the bill ready notification, please see the Add recipients to Bill Notification process below. Integra will waive any late payment charges related to delivery failure of the Paperless Invoicing Delivery Options. The Web-based Paperless Invoicing Delivery Options will not change the required Invoice Delivery Methods in Section A.5.2 and are not in effect or to be implemented unless specifically requested by the Customer. 3

4 Customer Invoicing Delivery Options Integra Customers may request: #1 Complete turn-off of all paper with Customers printing invoices, invoicing detail and remittance slip online through the secure password protected web-based application Users can enable paperless billing by logging into the web-based application and selecting Enroll in paperless billing. See instructions below. #2 Partial turn-off of paper with Integra providing a paper Remittance Slip delivered by USPO The State of California CALNET 3 Customers may request to have partial turn-off of paper with only a remittance slip mailed to them by contacting the CALNET 3 Customer Service Center by calling and requesting to have their accounts updated with this form of billing with no additional charge. 4

5 Customers are required to request Paperless Billing by going to the Integra private website and selecting Enroll in paperless billing (see process defined below). # 1 Enabling/Disabling Web-based Paperless Invoicing Delivery: Log into your CALNET account at Navigate to My Account -> Billing -> Manage Billing Method. Select Enroll in paperless billing radio button to begin web-based paperless invoicing Check the box Click Here to Indicate Your Agreement to the Above Terms and Conditions Check, Submit to confirm you paperless invoicing 5

6 #2 The monthly notification will include a URL/access link that will bring customers to their online invoice for viewing and/or printing 6

7 #3 Integra shall provide a monthly invoice notification to customers with the contact role, ICare Billing Notification identified/marked (see below). #4 Customers can, from the Account Summary page, manage their bill notification contacts by selecting, Add New Contact, and selecting the Bill Contact type and entering their name and address. Select, Billing Contact and fill in contact information. Press Save. You are now configured to receive monthly billing notifications. #5 - No late payment charges will be applied to CALNET services if Integra fails to deliver on requirements of the Paperless Invoicing Delivery Options. 7