What Is A Geriatric Care Manager? Leader s Guide

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Kelly Wilson
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1 4552 What Is A Geriatric Care Manager? Leader s Guide

2 IMPORTANT INFORMATION FOR EDUCATION COORDINATORS & PROGRAM FACILITATORS ACCREDITATION INFORMATION TARGET AUDIENCE These 13 webinar sessions, taught by one of the most experienced Geriatric Care Managers in the industry, provide invaluable insights and training for anyone interested in or already pursuing a career in Geriatric Care Management. Many of these courses are also ideal for people who serve seniors in other fields, such as senior move managers and home healthcare company owners and operators CE CONTACT HOURS NEVCO designates this educational activity for up to _1 hours of continuing education. OVERALL LEARNING OBJECTIVES Upon completion of this course, participants should be able to: Hear a practical review of the NAPGCM Standards of Practice & Pledge of Ethics, with real case scenarios to deepen your understanding. Develop an understanding of how to confidently position yourself as a Professional Advisor with other professionals (i.e. Physician, Attorney, Financial Planner, etc.). Develop your elevator speech to ensure effective communication when describing the role of a professional GCM. ACTIVITY REQUIREMENTS HOW TO EARN CREDIT The supplemental material contained in this Activity Guide is intended to be used with the enclosed PowerPoint. All elements of the curriculum outline (see next page) must be completed in order to obtain full credit. See Facilitation Guide that follows for further details on how to conduct this activity. 1

Many of these courses are also ideal for people who serve seniors in other fields, such as senior move managers and home healthcare company owners and operators CE CONTACT HOURS NEVCO designates this

3 What Is A Geriatric Care Manager (GCM)? TRAINING CURRICULUM OUTLINE All elements must be satisfied in order to meet course requirements. TIME DIDACTIC METHOD CONTENT Learning Objectives Powerpoint Program Post-Test Total Time: Part 1 60 min. 30 min. 1.30min Handout Distribution View Instructional Powerpoint Facilitated Discussion Learn how to build a trusting relationship with clients through proven techniques. Understand the reluctant client & how to convey the benefits of hiring a GCM. Discover practice-based assessments skills, including invaluable tricks of the trade. Handout Distribution

4 Geriatric Care Management Training: Session 1: What is Care Management? Test WITH ANSWERS 1. NAPGCM stands for: a. National Association of Private Geriatric Care Managers b. National Association of Professional Geriatric Care Managers c. New Association of Preferred Geriatric Care Managers 2. Which is the correct answer: a. To be a Geriatric Care Manager you are required to have a degree in geriatrics, nursing or social work b. To be a Geriatric Care Manager you have to have 30 hours of accredited continuing education each year c. When you are looking to become a GCM, you should investigate the most current regulations and requirements to determine if the state in which you live has started to regulate the industry and require licensure 3. Care Managers are professionals with varied educational backgrounds which might include: a. Nursing b. Social Work c. Gerontology d. All of the Above 4. The client system of a care manager might include: a. The elderly/disabled individual b. The elderly/disabled individual s family c. A paid caregiver d. All of the Above e. A. and B. only 5. NAPGCM s Standards on fees and billing instruct GCMs to: a. Charge between $80 and $150 per hour b. Provide detailed information about fees and costs in writing to the client or responsible party c. Bill monthly 3

To be a Geriatric Care Manager you are required to have a degree in geriatrics, nursing or social work b.

5 6. TRUE or FALSE. NAPGCM members in the Care Manager category must hold one of the certifications approved by NAPGCM. a. True b. False 7. NAPGCM s Standards on care plans instruct GCMs to include which of the following in their care plans: a. The current medications the client is taking b. An emergency plan to address client safety in a crisis or natural disaster c. State the payer source for care management services d. State the current rate of care management services 8. NAPGCM s Standards on confidentiality and the client s right to privacy, instruct GCMs to disclose to Adult Protective Services if the GCM feels the client is at risk of harming himself or herself a. True b. False 9. The best way to initially communicate to a physician what your relationship is to the client is: a. Call the doctor s office and request the doctor call you b. Attend an appointment with the client c. Fax or mail a letter of introduction to the doctor in advance of the initial appointment d. Visit the doctor s office and demand to see the doctor to discuss the client 10. The best method of keeping professional colleagues abreast of the client s status is to: a. Schedule and facilitate quarterly meetings with professionals involved to discuss the client s achievements and goals, with care to not violate client confidentiality b. Call professionals every week with an update c. Do not communicate with them as the client s status is not their concern d. Encourage the client to fire all professionals involved to work solely with the care manager 4

An emergency plan to address client safety in a crisis or natural disaster c. State the payer source for care management services d. State the current rate of care management services 8.

6 HOW TO PERFORM SELF OCR HIPAA AUDIT Answer Sheet 1. b 2. c 3. d 4. d 5. b 6. a 7. b 8. a 9. c 10. a 5

7 What Is A Geriatric Care Manager (GCM)? Resource Advisor Liz Barlowe, MA, CMC CEO of Innovate Today As Chief Executive Officer of Innovate Today, Liz Barlowe brings more than 25 years of experience in the aging and disability field. For the past ten years she was Chief Operating Officer for Aging Wisely, LLC, a professional care management and consultation company serving the greater Tampa Bay area of Florida. She was the founding administrator and is a shareholder of EasyLiving, a private duty homecare company. Liz has received the Fellow designation from the National Association of Geriatric Care Managers. She is the immediate past president of the Association s Florida Chapter and is a current Board member. Liz has a master s degree in Gerontology and a bachelor s degree in Social Work. NEVCO video educational programs are prepared using specific criteria designed by National Educational Video, Inc. All educational programs are coordinated and reviewed under the direction of the NEVCO Director of Education, who is a master s prepared nurse. 6

For the past ten years she was Chief Operating Officer for Aging Wisely, LLC, a professional care management and consultation company serving the greater Tampa Bay area of Florida.

Exceptional Customer Service Skills. Leader Guide

4503 Exceptional Customer Service Skills Leader Guide IMPORTANT INFORMATION FOR EDUCATION COORDINATORS & PROGRAM FACILITATORS ACCREDITATION INFORMATION TARGET AUDIENCE These 13 webinar sessions, taught