ANNEX L UTILITIES CITY OF HOUSTON

Transcription

1 ANNEX L UTILITIES CITY OF HOUSTON

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3 Change # 1 New format of annex, pgs RECORD OF CHANGES ANNEX-L UTILITIES Changes Entered By Date Entered A. Portman 5/ New Signatory, pg. ii A. Portman 5/2013 New 1.2 Houston Code of Ordinances, Chapter 13, Section 7; 1.3 Houston Code of Ordinances, Chapter 47, Section 255 ; 1.4 "Annex-J, ; Annex-K, 2010 ; 1.5 Disaster Assistance & Recovery Manual (DARM), 2010 ; TAC, Part 1, Chapter 7 Subchapter B, Rule 7 ; TAC, Part 2, Chapter 25 Subchapter C, Rules and ; A. Portman 7/ TAC, Part 2, Chapter 26, Subchapter C, Rules and ; 1.11 Public Utility Commission of Texas (PUC), Substantive Rule and , pg. iii V.C to 5.2 ; , New EMC and/or OEM Duty Officer initiate EOC activation..., pg. 13 A. Portman 7/2013 New 2.1 essential critical services, 2.2 City Ordinance Chapter 47, Section 255, pg. 1 A. Portman 8/ Acronyms, CPE, Co-Op, DARM, EOC, FNSS, JIC, OEC, PIO, SWM, GDEM to TDEM, pg Definitions, Critical Infrastructure, Disaster Assistance Recovery Manual (DARM), Joint Information Center (JIC), Emergency Water Shortage, pg. 2 New Basic Plan, sec. 1.8 reference, Functional Needs 8 Support Services (FNSS), Telecommunications, Wi- Fi / Wireless Communications, Utility liaison interface with UC or EOC, Basic Plan, Annex-N, Annex-J, and DARM references, pg New Utility coordinating with EMC or EOC ; utility outage to address persons with disabilities and Annex-E and Annex-A references, pg. 5 New Houston Emergency Center, Public Works & Public Health facilities ; Texas Medical Center ; Transportation Systems (highway, rail, airport, port, pipelines, etc.) ; Communications, pg , New Utility technical assistance to field or EOC to support 11 A. Portman S. Nalls 8/2013 A. Portman 8/2013 A. Portman C. Perkins 8/2013 A. Portman S. Nalls A. Portman A. Portman 8/2013 8/2013 8/2013 restoration efforts, pg , New alternative methods to provide information, pg. 9; sharing information with key response and coordinating agencies, pg. 11 M. Walters 8/ New on-call OEM Duty Officer or EOC if activated, Pg. 15 A. Portman New Mayor and OEM Line of Succession, pg. 16; 8. New Readiness Levels comprehensively revised, Pgs A. Portman H. Howard 10. New Annex Development & Maintenance to align with plans, Pg. 22 A. Portman 8/2013 8/2013 8/2013 ANNEX L UTILITIES SEPTEMBER 10, 2013 L-iii

4 V.A.4 to 5, 5.1 ; New Documentation and tracking of costs related to application for public assistance; New WebEOC resource requisition ; New After-Action-Reporting requirements post-incident, pg. 21 Appendix 1 Local Utility Information 2. New Sprint provider for cellular (mobile) and wireless network service ; 4. Revised Water Production Branch to Drinking Water Operations (DWO) Branch ; 5. WBO, pg. 25; Revised Local Utility Service Area Map(s) section, Sprint service provider, CPE customer service base electricity and natural gas; New PWE link to pg New Refer to City of Houston Code of Ordinances, Chapter 47, Section 255 (Emergency water shortage), pg. 8; Coordination utility with SWM for debris removal, pg. 8 New 11.1 City of Houston Basic Plan and Annex Plans, 11.2 City of Houston Code of Ordinances, Chapter 13, Section 7, 11.3 City of Houston Code of Ordinances, Chapter 47, Section 255, 11.4 City of Houston Disaster Assistance and Recovery Manual (DARM), TAC, Part 1, Chapter 7, Subchapter B, TAC, Part 2, Chapter 25, Subchapter C, TAC, Part 2, Chapter 26, Subchapter C, Public Utility Commission of Texas (PUC), Substantive Rule , pg. 22 New 5.1 IC coordinating with EOC, OEM Duty Officer, and EOC ; Public Works & Engineering (PWE) to Public Works & Engineering (PWE)Drinking Water Operations, Pg. 5 Appendix 4, Revised III. Water Conservation Measures to align with City Ordinance, Chapter 13, sec. 7 (Emergency Water Shortage), pg. 32 A. Portman A, Portman H. Hilliard C. Perkins A. Portman H. Hilliard A. Portman H. Hilliard A. Portman H. Hilliard A. Portman H. Hilliard 8/2013 8/2013 9/2013 9/2013 9/2013 9/2013 9/ New Record of Changes, pgs. iii A. Portman 9/ Finalize draft for EMC review 23 Review Define and ensure consistency throughout plan regarding Utility Coordinator A. Portman S. Nalls 9/2013 C. Matejka 9/2013 ANNEX L UTILITIES SEPTEMBER 10, 2013 L-iv

5 TABLE OF CONTENTS COVER PAGE... i APPROVAL & IMPLEMENTATION... ii RECORD OF CHANGE... iii TABLE OF CONTENTS...v 1. AUTHORITY PURPOSE EXPLANATION OF TERMS SITUATION & ASSUMPTIONS CONCEPT OF OPERATIONS ORGANIZATION & ASSIGNMENT OF RESPONSIBILITIES DIRECTION & CONTROL READINESS LEVELS ADMINSTRATIVE & SUPPORT ANNEX DEVELOPMENT & MAINTENANCE REFERENCES APPENDICES...24 APPENDIX 1 - LOCAL UTILITY INFORMATION & SERVICE AREA MAPS APPENDIX 2 - UTILITY RESTORATION PRIORITIES FOR CRITICAL CARE FACILTIES APPENDIX 3 - EMERGENCY GENERATOR FORMS APPENDIX 4 - UTILITY CONSERVATION MEASURES ANNEX L UTILITIES SEPTEMBER 10, 2013 L-v

6 1. AUTHORITY ANNEX L UTILITIES 1.1 See City of Houston Basic Emergency Management Plan. 1.2 City of Houston Code of Ordinances, Chapter 13, Section 7 (Mayor s authority under proclamation declaring local state of disaster). 1.3 City of Houston Code of Ordinances, Chapter 47, Section 255 (Emergency water shortage). 1.4 City of Houston Annex-J (Recovery) plan, City of Houston Annex-K (Public Works & Engineering PWE), City of Houston Disaster Assistance and Recovery Manual (DARM), TAC, Part 1, Chapter 7 (Gas Utilities), Subchapter B, Rule 7.45 (Quality of Service) TAC, Part 2, Chapter 25 (Electric Service Providers), Subchapter C, Rules (Reliability and Continuity of Service) and (Emergency Service Emergency Operations Plans) TAC, Part 2, Chapter 26 (Telecommunications Service Providers), Subchapter C, Rules (Reliability of Operations of Telecommunications) and (Emergency Operations) 1.10 Public Utility Commission of Texas (PUC), Substantive Rule (Critical Load Industrial Customers, Critical Load Public Safety, Critical Care Residential Customers, and Chronic Condition Residential Customers) and (Disconnection of Services), amended November 16, PURPOSE 2.1 The purpose of this annex is to describe the organization, operational concepts, responsibilities, and procedures to prevent against, protect, prepare for, respond to, recover from, and mitigate or minimize disruption in utility services that could threaten public health and safety and capacity to provide critical essential services to the affected community. 2.2 This annex is not intended to deal with persistent long-term shortages of water due to drought or extended statewide shortages of electricity or natural gas services. Measures to deal with extended water shortages are addressed in the City s drought plan developed and maintained by the Public Works & Engineering (PWE) Department-Public Utilities Division. Refer to Code of Ordinance Chapter 47, Section Measures to deal with widespread energy shortages are normally promulgated by state and federal regulatory agencies. The City may enact and enforce restrictive and conservatory measures to support utility efforts to deal with a serious or extended ANNEX L UTILITIES SEPTEMBER 10, 2013 L-1

7 water or energy supply shortages, to include providing public information via messaging using a variety of avenues and resources to provide public information pertinent to the local situation. 3. EXPLANATION OF TERMS 3.1 Acronyms CPE Co-Op COOP DARM EMC EOC FNSS HEC IC ICS JIC MUD NIMS PIO PUC PWE SWM RRC TAC TCEQ TDEM Center Point Energy Cooperative Continuity of Operations Plan Disaster Assistance Recovery Manual Emergency Management Coordinator Emergency Operations Center Functional Needs Support Services Houston Emergency Center Incident Commander Incident Command System Joint Information Center Municipal Utility District National Incident Management System Public Information Officer Public Utilities Commission Public Works & Engineering Solid Waste Management Railroad Commission of Texas Texas Administrative Code Texas Commission of Environmental Quality Texas Division of Emergency Management Refer to the City s Basic Plan for other acronyms used in this annex. 3.2 Definitions Critical Infrastructure: Are infrastructure assets considered vital to national security, governance, public health and safety, economy, public confidence, and necessary for individual, community, organization, or nation to survive (e.g. agriculture-food, water, public health, security, fire protection, emergency services, hospitals, energy, transportation, telecommunications, banking, businesses, petrochemical industry, etc.) Disaster Assistance Recovery Manual (DARM): Provides comprehensive framework for City of Houston s damage assessment and recovery, addressing roles and responsibilities of governmental organizations, and providing a process for linking local, State, Federal, and private organizational resources necessary to address the disaster or emergency impact Joint Information Center (JIC): The JIC is collaboration between regional emergency management partner jurisdictions and organizations designed to keep responders and community informed before, during and after ANNEX L UTILITIES SEPTEMBER 10, 2013 L-2

8 emergencies Emergency Water Shortage: A period as determined by the Utility Coordinator in which the city s water supply cannot maintain the normal daily demand necessary to assure the health and safety of the public. Water shortages may be local or widespread and could be caused by various reasons caused from different reasons (e.g. natural disaster hurricane drought, catastrophic system accident or failure, intentional or act of war terrorism, etc.). 4. SITUATION & ASSUMPTIONS 4.1 Situation The City of Houston, as noted in the Basic Plan, is vulnerable to a number of hazards, which at any given time could result in localized or widespread disruption of critical utility infrastructures (e.g. electrical power, natural gas, water-supply, communications, transportation, etc.) considered essential for survival. Refer to Basic Plan, sec. 1.8 for additional details regarding Hazard Analysis and Risk Index The loss of utility services especially if extended could adversely affect the capability of local response personnel to respond to and recover from the emergency situation that cause the disruption of utility service(s) to the general public creating health and safety risks Extended utility outages can pose significant health and safety risks to populations with disabilities who may or may not depend on others to perform activities of daily living. Populations that have medical or compromised health conditions, depend on medical equipment, or require functional needs and support services (FNSS) can be adversely affected during widespread or pro-longed utility outages. Persons with disabilities may be even at greater risk if utility outage occurs during summer (hot and humid environments) or winter (cold and freezing temperatures) conditions Public utilities are defined as those companies and organizations that are authorized to provide utility services, including electricity, water and water treatment service, natural gas, and telecommunications to the general public in a specified geographic area. Utilities may be owned or operated by a municipality, a municipal utility district (MUD), a regional utility authority, or investors, or by a private nonprofit organization such as a member cooperative (co-op) Public utilities in Houston communities include: Electric-Power: CenterPoint Energy Telephone Services: AT&T Fixed Lines Natural Gas: CenterPoint Energy ANNEX L UTILITIES SEPTEMBER 10, 2013 L-3

9 Water and Wastewater: City of Houston PW&E Telecommunications: Public Utilities Commission (PUC) Wi-Fi/Network Wireless Communications: Sprint Additional information on these utilities is provided in Appendix 1 to this annex The state and/or federal government regulate the majority of utility service providers. State regulatory agencies include: The Public Utilities Commission (PUC) for telecommunications companies and most electrical utilities, other than municipal electric utilities The Texas Commission of Environmental Quality (TCEQ) for most water suppliers and wastewater utilities The Railroad Commission of Texas (RRC) for gas utilities Utilities will normally have emergency operations plans for responding to, managing, and restoring disrupted services. Utilities may also respond to provide technical, specialized, or guidance to avoid or minimize loss or disruption of utility service. Many utility services maintain and operate their own emergency operations centers and if requested will provide a liaison representative to support Unified Command (UC) or EOC Extended electrical outages can directly impact other highly interrelated utility systems, with water and wastewater/treatment systems impacted being the greatest. In areas where telephone and other network services are provided by above-ground lines that share utility poles with electrical distribution lines, telecommunications providers may not be able to make necessary repairs to telephone and other communication systems until utilities restore utility poles and lines to a safe condition City utilities and private non-profit utilities such as electric cooperatives (co-op) may be eligible for a portion of reimbursement cost for repair and restoration of damaged infrastructure in the event the emergency is approved for a Presidential disaster declaration that includes public assistance (PA). Refer to Basic Plan, Annex-N, Annex- J, and DARM. ANNEX L UTILITIES SEPTEMBER 10, 2013 L-4

10 4.2 Assumptions In the event of damage or destruction of critical utility systems, utility operators will put forward their best effort to restore service to their customers as quickly as possible A major emergency or disaster affecting a wide area may require extensive repairs or reconstruction of portions of utility systems that may take considerable time to complete and return to its preincident/emergency condition Damage to electrical distribution systems and water and waste-water treatment distribution systems may create secondary hazards such as increased fire and public health and safety hazards risks Each utility will direct, control, and coordinate their own resources needed to carry out its operations. If utility outage affects community public health and safety and/or a critical infrastructure impacted, notification and coordination should occur to the OEC, OEM Duty Officer, or EOC if activated, so that early intervention and protective actions can be employed to mitigate or lessen impact on the community Individual utility operators, particularly small companies, may not have sufficient physical or monetary resources to restore utility systems affected by a widespread disaster. Utilities that may need additional resources should obtain supplementary repair and restoration assistance from the other utilities pursuant to mutual-aid agreements and use contractors hired by the utility in accordance with City policy Extended utility infrastructure failure will more than likely affect populations with disabilities. Search and rescue and restoration of utility priorities need to consider strategies to ensure persons with disabilities appropriately receive notifications and instructions regarding utility outage, appropriate resources made available to support and/or evacuate if necessary. Refer to Annex-E (Evacuation) and Annex-A (Warning) for more detail. 5. CONCEPT OF OPERATIONS 5.1 General Incident activities for the utilities function will integrate coordination efforts using the National Incident Management System (NIMS) Incident Command System (ICS) structure with an Incident Commander (IC) maintaining communications with the EMC, OEM Duty Officer, or EOC if activated, implementing local and regional mutual aid agreements as required In the event of a loss of utility service, the City will immediately assess actual or potential impact on public health and safety and implement appropriate actions to thwart or lessen a critical situation from occurring to minimize impact in accordance with the City s Continuity of Operations Plan. ANNEX L UTILITIES SEPTEMBER 10, 2013 L-5

11 5.1.3 The City s Public Works and Engineering (PWE) Drinking Water Operations division manages and operates City-owned water and wastewater facilities Utilities have franchise agreements that require them to provide service to their customers. They have the ultimate responsibility for dealing with utility service outages and to reestablish service in the shortest possible time. Utilities are expected to keep their customers and local officials informed of the extent of utility outages and provide on-going updates on estimated timeframe when service will be restored The City has identified critical local facilities and established general priorities for restoration of utility service to such facilities. The list of facilities and utility restoration priorities (maintained as a separate document) has been provided to the utility companies that serve those facilities. Examples of critical facilities may include: City Hall and City Hall Annex Houston Emergency Center (HEC) Emergency Operations Center (EOC) Police and Fire stations Public Works & Public Health facilities Hospitals / Texas Medical Center Water and wastewater treatment Facilities Transportation Systems (highway, rail, airport, port, pipelines, etc.) Communications Depending on the magnitude of the emergency situation, utility companies may not be able to restore service(s) to all critical facilities in a timely manner, particularly if damage is catastrophic and equipment must be replaced or if require specialized equipment and/or materials not readily available for repairs. In a widespread disaster, utility companies may have to compete with individuals, businesses, industry, government, and other utility companies for manpower, equipment, and supplies. 5.2 City Response: It is essential to obtain an initial assessment and size-up of the situation and contact responsible utility to determine an estimated duration critical utility service outage is expected. Once estimate obtained, determine the primary and anticipated impact of the utility outage and implement ANNEX L UTILITIES SEPTEMBER 10, 2013 L-6

12 protective actions necessary to protect public health and private property within the affected area Extended utility outages may require the City to take action to protect public health and safety and private property. Such actions may include: Water or Wastewater Outage: Curtail general water service to residents to retain water for firefighting and for controlled distribution to local residents in containers Arrange for supplies of emergency potable drinking water for the general public and for bulk water for those critical facilities that require it to continue operations If wastewater service is disrupted, arrange for portable toilets and hand washing facilities to meet sanitary needs Refer to Appendix 4 in this annex for details on emergency water shortage Electrical or Natural Gas Outage: Operate emergency generators to power water pumping stations, water treatment facilities, wastewater lift stations, wastewater treatment facilities, fueling facilities, and other critical sites During periods of cold weather, coordinate the establishment of shelters for residents who lack heat in their homes During periods of extreme heat, coordinate the establishment of cooling sites for residents who do not have air conditioning in their homes Request appropriate volunteer groups to set up mass feeding facilities, as necessary, for those who do not have electrical or gas service and cannot prepare meals Arrange for fuel deliveries to keep emergency generators running at critical City facilities Refer to Appendix 4 in this annex for details regarding electrical shortages. ANNEX L UTILITIES SEPTEMBER 10, 2013 L-7

13 Telecommunications Outage: Request telecommunications providers to implement priority service restoration plans Activate amateur radio support, as needed Request external assistance (e.g. telecommunication providers, the State, etc.) in obtaining additional radios and repeaters or satellite telephones General Response: 5.3 Facilitating Utility Response Isolate damaged portions of utility systems so as to restore service quickly to those areas where systems are substantially undamaged In cooperation with utilities, institute conservation measures focusing priority on emergency response personnel and public health and safety of community. See Appendix 4 to this annex Disseminate public information requesting conservation of utilities and water advisories (e.g., health issues such as a boil water advisory for emergency water purification.) Coordinate with medical facilities that must relocate patients, residential schools and similar institutions that cannot maintain the required level of service for their clients Assign law enforcement personnel at key intersections if traffic control devices are inoperative Consider increased security patrols and staging fire equipment in areas without electrical or water service Refer to City of Houston Code of Ordinances, Chapter 47, Section 255 (Emergency water shortage) for details regarding enacting water conservation steps The City may facilitate utility response by: Coordinating with utility companies on utility outage areas that have been reported to the City. ANNEX L UTILITIES SEPTEMBER 10, 2013 L-8

14 Request citizens to initiate conservation measures to support efforts to decrease daily water supply demand. See Appendix Coordinate with the utility on priorities and coordinate with Solid Waste Management (SWM) for clearing debris from roads to expedite providing access to damaged utility facilities and equipment. Refer to Annex-W (Debris Management) for additional information regarding critical infrastructure and debris management Providing access and traffic control in utility repair areas where appropriate Large-scale Emergency Situations/Disasters: In large-scale emergency situations resulting in catastrophic damage in a limited area (e.g. flood, tornado, fire, etc.), or severe over a wide area (such as a hurricane), utilities are typically faced with a massive repair and rebuilding effort that cannot be completed in a reasonable time without external support. In such circumstances, utilities typically bring in equipment and crews from other utilities pursuant to mutual aid agreements and from specialized contractors. 5.4 Protecting Resources and Preserving Capabilities In the event of a slowly developing emergency, it is possible that utilities may be able to mitigate some of the effects of a major disaster by protecting key facilities and equipment In faced with a threat of flooding, facilities may be protected by constructing dikes, sand-bagging, or using pumps to prevent water from entering the facility. In an effort to preserve pumps, electrical control panels, and other vital equipment, it may also be prudent in some cases to remove the equipment from facilities to prevent damage due to rising water Loss of power could severely affect critical functions such as communications, water pumping, purification and distribution, wastewater disposal, traffic control and operation of critical medical equipment. Critical facilities that require back-up electrical power should have appropriate generation equipment on site. If this is not feasible, emergency generator requirements should be pre-determined to facilitate timely arrangements to obtain and place into service as early as possible before emergency impacts facility. Appendix 3 provides forms to record information on existing backup generators and to identify requirements for additional emergency generators. ANNEX L UTILITIES SEPTEMBER 10, 2013 L-9

15 5.5 Utility Support for Emergency Response Operations The assistance of utility providers may be needed to support other emergency response and recovery operations. Such assistance may include: Rendering downed or damaged electric lines safe to facilitate debris removal from roadways Cutting off utilities to facilitate the emergency response to fires, explosions, building collapses, and other emergency situations Facilitating search and rescue operations by cutting off electrical power, gas, and water to areas to be searched Establishing temporary utility hookups to facilitate response activities Providing technical assistance to provide guidance in the field or EOC as necessary to provide guidance and support for restoration of the utility. 5.6 Utility Support for Disaster Recovery Operations Utilities play a primary role in the recovery process relating to: 5.7 Public Information Rendering electrical lines and gas distribution lines safe before local officials authorize re-entry of property owners into affected areas to salvage belongings and/or repair damage to their homes and businesses Participating in inspections of affected structures to identify hazards created by damaged utilities and eliminating those hazards Restoring utility systems to pre-disaster condition as soon as possible to avert or minimize outcome to community residents It is essential to provide the public information on utility status, anticipated restoration of service, recommendations on dealing with the consequences of a utility outage, conservation measures, and information regarding sources for guidance essential to protection, preservation, and sustainment during the outage. Public information relating to utility outages should be developed by the utility/utilities affected to ensure that messages are accurate and consistent Utilities operated under the auspices of the City of Houston should coordinate emergency public information dissemination and management with the proper authority pursuant to Annex A (Warning) and Annex I (Public Information). ANNEX L UTILITIES SEPTEMBER 10, 2013 L-10

16 5.7.3 When utilities issue emergency public information for City residents, especially those with life safety implications (such as boil water orders or electrical safety issues), these messages should be coordinated with the appropriate responding department or authority (i.e. Houston Department of Health & Human Services, Houston Fire Department, etc.) In some emergency situations, many of the normal means of disseminating public information may be unavailable and alternative methods of getting information out to the public will be necessary Utilities are complex systems and service may be restored on a patchwork basis as damaged components are repaired or replaced. Some neighborhoods may have utility service restored while adjacent neighborhoods may not. 5.8 Phases of Management Prevention/Mitigation: Review proposed utility construction or renovation activities to determine if existing hazards will be increased by such activities Utilities should assess the vulnerability of their systems to known hazards and take action to mitigate or minimize such vulnerability Maintain portable generators and pumps to meet unexpected needs or identify sources for such equipment that can be accessed during an emergency Preparedness: Work with utilities to identify damage assessment information they can normally provide in an emergency Ensure the EOC has emergency contact numbers for utilities serving customers in the City Request that utilities brief EMC/or designee or EOC if activated on status of emergency service restoration plans periodically Encourage utilities to participate in drills and exercises conducted by the City. Likewise, City is encouraged to participate in utilities drills and exercises Utilities should ensure emergency plans are up-to-date and equipment is in good repair and secure Appropriate form(s) in Appendix 3 of this annex should be completed so the information is available, if needed, during the response Facilitate appropriate ICS Training at all levels within utility provider s organization. ANNEX L UTILITIES SEPTEMBER 10, 2013 L-11

17 5.8.3 Response: Coordinate with utility companies to obtain regular reports on their operational status, number of customers affected by service outages and areas affected. Representatives from PWE, AT&T and CenterPoint Energy may be present in the EOC Provide expedient substitutes for inoperable utilities at critical facilities to the extent possible or relocate those facilities if necessary. Update utility restoration priorities for critical facilities as necessary If an extended utility outage is anticipated, take those actions necessary to protect public health and safety, private and public property and implement utility conservation measures Facilitate utility emergency response to the extent possible Include utility status information in the Situation Reports produced during major emergencies and disasters and share with key response and coordinating agencies Recovery: Request regular reports concerning the operational status, the number of customers affected by service outages and areas affected for utilities with system damage Obtain estimates of damages for inclusion in the City s requests for disaster assistance Update utility restoration priorities for critical facilities as appropriate Request utilities that participate in major emergency operations to participate in any post-incident review of such operations. 5.9 National Incident Management System (NIMS) The National Incident Management System (NIMS) will be used to coordinate, manage, and to provide direction and control for any such incident by integrating a combination of facilities, equipment, personnel, procedures, and communications into a common organizational structure. NIMS is used to organize both short-term, mid-term, and long-term field level operations for types of emergencies, from small to complex incidents, both natural and manmade, lasting multiple operational periods. Description of the implementation is located within the Basic Plan. 6. ORGANIZATION & ASSIGNMENT OF RESPONSIBILITIES 6.1 Organization: City owned water and wastewater operations and facilities will be managed by PWE. ANNEX L UTILITIES SEPTEMBER 10, 2013 L-12

18 6.1.2 Utilities not owned and operated by the City will be managed by those organizations based upon their respective Emergency Management Plans. 6.2 Assignment of Responsibilities: The Mayor: May designate or appoint a Utility Coordinator to coordinate emergency preparedness and response activities with utilities Will provide general direction for the local response regarding significant utility outages that may affect public health and safety, threaten public or private property, and are within the limits of legal authority enacting measures to conserve utilities For city-owned or operated utilities, the Mayor may provide general guidance and recommendation regarding the utility response to emergency situations in the local area through the Utility Coordinator or, where appropriate, through individual utility managers The Utility Coordinator (when designated by the Mayor): Coordinate with utilities to obtain utility emergency point of contact information and provide emergency contact information for key local officials to utilities Maintain information on the utilities serving the local area, including maps of service areas Maintain the Utility Restoration Priorities for Critical Facilities (Appendix 2). In coordination with the EMC, update utility restoration priorities for critical facilities in the aftermath of an emergency situation if required Maintain information on existing emergency generators and potential generator requirements. See Appendix Coordinate regularly with utilities during an emergency situation to determine utility status, customers and areas affected, and what response, repair, and restoration actions are being undertaken, and provide information to the EMC Advise the EMC what actions should be taken to obtain services for those without utilities or to relocate those where services cannot be restored where it appears outages will be long-term Coordinate with the EMC and respond to requests from utilities for assistance in facilitating their repair and reconstruction ANNEX L UTILITIES SEPTEMBER 10, 2013 L-13

19 activities (see Section 5.2 of this annex) or coordinating their efforts with other emergency responders Ensure current information on utility assets is provided for inclusion in Annex M, Resource Management Request resource assistance from utilities during emergencies when requested by the Resource Management staff Develop and maintain this annex The Emergency Management Coordinator (EMC) will: Provide guidance to the Utility Coordinator on handling utility issues and obtaining utility status reports Assign utility-related problems to the Utility Coordinator for resolution EMC and/or OEM Duty Officer initiate EOC activation if necessary to support coordination and management of resources Utility Managers are expected to: Ensure utility emergency plans comply with state regulations and are up-to-date Respond in a timely manner during emergency situations to restore utility service. Provide update to designated local officials or the Utility Coordinator of utility status, number of customers affected, and areas affected so that local government may take action to assist residents that may be adversely affected by utility outages Train and equip utility personnel to conduct emergency operations Have utility personnel participate in periodic local emergency exercises to determine the adequacy of plans, training, equipment, and coordination procedures Maintain adequate stocks of needed emergency supplies and identify sources of timely resupply of such supplies during an emergency Develop mutual aid agreements to obtain external response and recovery assistance and identify contractors that could assist in restoration of utilities for major disasters. ANNEX L UTILITIES SEPTEMBER 10, 2013 L-14

20 Ensure utility maps, blueprints, engineering records, and other materials needed to conduct emergency operations are available during emergencies. Obtain utility restoration priorities for critical local facilities from the Utility Coordinator for consideration in utility response and recovery planning Take appropriate measures to protect and preserve utility equipment, personnel, and infrastructure, including increasing security when there is a threat of terrorism directed against utility facilities. 6.3 The IC will coordinate utility-related response issues through the Utility Coordinator if the EOC has been activated, through the EMC, or directly with the utility/utilities affected if that facility has not been activated. The IC may assign missions to utility crews that have been committed to an incident. 6.4 City owned or operated utilities will, in addition: Identify and train personnel to assist in damage assessment for public facilities Where possible, provide personnel with required technical skills to assist in restoring operational capabilities of other government departments and agencies and in search and rescue activities When requested, provide heavy equipment support for emergency response and recovery activities of local government Draft regulations or guidelines for the conservation of power, natural gas, or water during emergency situations. If local officials approve such rules or guidelines, assist the PIO in communicating them to the public Maintain records of expenses for personnel, equipment, and supplies incurred in restoring public utilities damaged or destroyed in a major emergency or disaster as a basis for requesting state or federal financial assistance, if such assistance is authorized Non-City owned and operated utilities will be responsible for maintenance, repair and restoration of their respective utilities The Public Information Officer will: Coordinate with the EOC and utilities representatives to provide timely, accurate, and consistent information to the public regarding utility outages, including communicating: Service statuses and anticipated restoration times Protective measures, such as boil water orders. ANNEX L UTILITIES SEPTEMBER 10, 2013 L-15

21 7. DIRECTION & CONTROL Conservation guidance, as appropriate Instructions, including where to obtain water, ice, and other essentials Support JIC if activated, to include coordinating messaging with media sources Refer to Annex-I (Public Information) for additional details regarding communicating information during incident. 7.1 The on-call OEM Duty Officer or EOC if activated will monitor utility response and recovery operations regarding major utility interruptions that may affect public health and safety or threaten public private property. 7.2 Each utility organization, both City and privately owned and operated, will direct its response and recovery activities. 7.3 If a Unified Command (UC) is established between the City and privately owned utilities, the UC will be given the authority to make and execute operational decisions affecting all incident activities. 7.4 Utility crews responding from other geographical areas pursuant to a utility mutual aid agreement and contractors hired by utilities to make repairs will normally receive their assignments from the utility that summoned or hired them. 7.5 Lines of Succession The line of succession to the Mayor: Mayor Pro-tem Vice Mayor Pro-tem The line of succession to the EMC: Deputy EMC Assistant Deputy EMC City owned and operated utility: Specifics on PWE Line of Succession for the Public Utilities Division are considered sensitive and not listed in this plan for security reasons. Line of succession information regarding PUD is maintained in the City s OEM. ANNEX L UTILITIES SEPTEMBER 10, 2013 L-16

22 7.5.4 Privately Owned Utilities: 8. READINESS LEVEL To be determined by each privately owned and operated utility. 8.1 Increased Readiness Conditions for the City are set forth in section of the Basic Plan. The following shall apply: Readiness Level IV Normal Conditions Routine/Normal operations: Perform routine maintenance and scheduled testing of primary and redundant backup systems (i.e. generators, radios, alert/notification/paging systems, critical facility components, networks) Develop, implement, and integrate ongoing communication training and exercise program to ensure continuity of operations and services can be maintained throughout all phases of an emergency affecting utilities Readiness Level III (Standard operating condition for Department s from June 1 -> November 30)! Government owned or operated utilities: Ensure all emergency SOPs and key contact information current and distributed to OEM, departments, agencies, and utility providers Maintain constant vigilance and perform routine assessments and implementing hardening and protective measures to physical facilities Regularly perform maintenance and scheduled testing of primary and backup systems dependent on utilities (i.e. radios, alert/notification/paging systems generators, networks, electrical transfer stations, auxiliary back-up equipment, etc.) Develop and implement an ongoing communication program to ensure continuity of operation capacity between critical response and support stakeholders occur if situation escalates. ANNEX L UTILITIES SEPTEMBER 10, 2013 L-17

23 For other utilities, the Utility Coordinator should: Monitor the situation to determine and/or anticipate communication needs if becomes necessary Ensure utility managers are aware of the situation and the potential impending threat Inform key departments and response personnel Check and verify emergency contact information for each utility is current and that each utility manager knows how to contact the local Utility Coordinator, EMC, OEM Duty Officer, and EOC if activated Ensure each utility has a copy of the current Utility Restoration Priorities for Critical Facilities and a list of any known special utility service needs Request utilities to keep the Utility Coordinator informed of any plans, protective actions, or preparedness activities that is occurring or is anticipated to affect the local area Review communication plans and procedures Inspect and load-test systems to insure they are fully functional and operational. Immediately correct deficiencies in equipment to include facility vulnerabilities Check emergency supply status and fill shortfalls Review inventory of parts, support equipment, materials necessary to meet known or anticipated incident threat. Re-stock supplies as necessary to support the emergency situation Ensure procedures implemented for emergency fuel ordering and reporting of quantities for emergency power generators/equipment as outlined in the Emergency Fuel Management Plan. ANNEX L UTILITIES SEPTEMBER 10, 2013 L-18

24 8.1.3 Readiness Level II - High Readiness Government owned or operated utilities: The Director will brief the Deputy Directors and Command Staff on the threat and potential of the domestic incident and its impact to the Department and Divisions The Deputy Directors will begin making preparations with their divisional staffs Managers and supervisors will begin making final preparations with their employees including shift assignments Off-duty personnel will be contacted as to reporting instructions. All voluntary leaves (vacation, etc.) will be evaluated Correct any difficulties in equipment status or material supplies All fuel tanks now topped off according to Emergency Fuel Ordering Procedures Deputy Directors will have their respective Divisional Operational Centers prepared for activation The PWE EMC will have the DOC prepared for activation For other utilities, the Utility Coordinator should: Advise utilities of the impending emergency Update them on the status of local preparedness actions Request the utilities keep the Utility Coordinator informed of any plans, protective actions, or preparedness activities that may affect the local area Notify them if the EOC is activated. ANNEX L UTILITIES SEPTEMBER 10, 2013 L-19

25 8.1.4 Readiness Level I Maximum Readiness For Government owned or operated utilities: EMC brief department Directors, Deputy Directors, and Command Staff on the threat and/or potential impact to city departments, services, facilities, and critical infrastructures Directors and Deputy Directors begin making preparations with divisional staffs for establishing communication plan to ensure continuity of operations, making provisions for employees, to include shift assignments Department personnel briefed on the emergency threat that is imminent or already occurring The N. McCarty DOC is fully operational and staffed All other DOCs fully operational and appropriately staffed as utility outage dictates Develop plan of action to implement or anticipate implementing in response to the situation, identifying increased staffing needs during primary vulnerability period If not already, consider EOC activation to provide integration and interfacing responding departments and utility agencies for directing, coordinating, and managing resources Designated assignment of personnel to activated DOC(s) and EOC All personnel and equipment are located and/or staged at their assigned locations Off-duty personnel contacted as to reporting instructions. All voluntary leaves (vacation, etc.) will be evaluated for determining staff needs Identify and correct any deficiencies in equipment status or material supplies. ANNEX L UTILITIES SEPTEMBER 10, 2013 L-20

26 All fuel tanks topped off according to Emergency Fuel Ordering Procedures and prepared for immediate deployment Deputy Directors will have their respective Division Emergency Centers prepared for activation The Emergency Management Coordinator will have the EOC prepared for activation. Monitor the situation Increase short-term readiness of equipment if possible Review inter-local agreements and contracts for resource support and alert potential resource providers of possible emergency operations Identify personnel to staff the ICP and EOC For other utilities, the Utility Coordinator should: 9. ADMINISTRATION & SUPPORT 9.1 Resource Support and Readiness Advise utilities of the impending situation and local response actions Advise the utilities when the EOC or an Incident Command Post has been activated or established Update point of contact information if necessary Conduct communications checks Request utilities representation to EOC as necessary to support strategic and technical planning and coordinating response efforts In general, utilities are responsible for obtaining and employing the resources needed to make repairs to and/or reconstruct their systems The City may commit its non-utility resources to assist the utilities that it owns or operates in responding to emergency situations Privately owned utility companies are expected to use their organic resources and additional resources obtained through mutual aid or by contracting to respond to emergency situations. ANNEX L UTILITIES SEPTEMBER 10, 2013 L-21

27 Although the City may not use its resources to perform repair work for privately owned utilities, it may take certain actions to facilitate the response of utilities, whether public or private, to an emergency situation Refer to Basic Plan, sec. 4.2 and Annex-N (Direction and Control) for additional details regarding requesting outside assistance during an incident. 9.2 Coordination During emergency situations involving utility outages, the EOC will maintain communications with utility companies and when the City EOC is operational, it will serve as the focal point for coordination between the City and utilities. Refer to Basic Plan, Annex-N (Direction and Control) Annex-B (Communications) for additional details Critical Facilities have been identified for the City and is maintained on file in the OEM Refer to section 5, 5.1 and Appendix 2 of this annex. 9.3 Reporting During major emergencies, the EOC will coordinate with utilities serving the City to obtain information on their operational status, the number of customers and areas affected, and the estimated time for restoration of service. 9.4 Records Early and accurate documentation of costs and damage estimates are essential to the application for public assistance. It is critical for all departments involved in a major emergency or disaster consistently document and track costs and actions during early stages and throughout the emergency For any major emergency or disaster it is the responsibility of each department to track and monitor all costs related to their department s response and recovery operations During EOC activation, messages and resource requisitions will be made using WebEOC. All messages and communications regardless of format should at a minimum include originator s name, date, time, resource being requested, point-of-contact, method of contact, origination location, resource location, and actions resource being requested to perform Following a utility incident involving multiple departments and/or agencies, the lead department is responsible for providing an opportunity for participant s involved to provide feedback, for developing and submitting an after-action report (AAR) to OEM within 45 days following ANNEX L UTILITIES SEPTEMBER 10, 2013 L-22

28 conclusion of the emergency. Refer to the Basic Plan, Volume I, sec. 5.0 for additional Post-Incident Responsibilities. 10. ANNEX DEVELOPMENT & MAINTENANCE 10.1 The EMC is responsible for ensuring this annex is reviewed annually and revised in accordance with the provisions contained in section of the City s Basic Plan, Volume I Recommended changes related to this annex should be distributed to key stakeholders when revised every five (5) years and/or any other point-in-time revision deemed necessary (significant change in organizational structure, authority, policy, procedure, or protocol, etc.) Departments and agencies having assigned roles and responsibilities in this annex are responsible for developing and maintaining respective primary and support documents to include but not limited to SOPs, SOGs, Protocols, Procedures, Policies, MOUs, MOAs, Authorities, Organization, and Appendices, etc REFERENCES 11.1 City of Houston Basic Plan and Annex Plans 11.2 City of Houston Code of Ordinances, Chapter 13, Section City of Houston Code of Ordinances, Chapter 47, Section City of Houston Disaster Assistance and Recovery Manual (DARM) 11.5 City of Houston Emergency Fuel Management Plan 11.6 Annex W, Public Works and Engineering, to the City of Houston s COOP 11.7 Annex L, Energy & Utilities, to the State of Texas Emergency Management Plan 11.8 TDEM, Disaster Recovery Texas Manual (DEM-62) TAC, Part 1, Chapter 7, Subchapter B TAC, Part 2, Chapter 25, Subchapter C TAC, Part 2, Chapter 26, Subchapter C Public Utility Commission of Texas (PUC), Substantive Rule FEMA, Guide for All-Hazard Emergency Operations Planning (SLG-101) ANNEX L UTILITIES SEPTEMBER 10, 2013 L-23

29 APPENDICES APPENDIX 1... Local Utility Information & Service Area Maps APPENDIX 2... Utility Restoration Priorities for Critical Facilities APPENDIX 3... Emergency Generator Forms APPENDIX 4... Utility Conservation Measures ANNEX L UTILITIES SEPTEMBER 10, 2013 L-24

30 1. Electric & Natural Gas APPENDIX 1 TO ANNEX L LOCAL UTILITY INFORMATION CenterPoint Energy, its mutual aid electric and natural gas companies and private contractors, would be responsible for repair, restoration and maintenance of its infrastructure should an emergency or disaster damage it. 24-Hour Emergency Contact Information is maintained by OEM. 2. Telephone AT&T, its mutual aid telephone companies and private contractors would be responsible for repair, restoration and maintenance of its infrastructure should an emergency or disaster damage it occurs. Sprint provides the City s cellular and mobile network service, which will respond to provide cellular and mobile network service communications capability for emergency response organizations. 4. Water 24-Hour Emergency Contact Information is maintained by OEM. Owned by the City of Houston and operated by PWE Department-Public Utilities Division, Drinking Water Operations (DWO) Branch. 24-Hour Emergency Contact Information is maintained by OEM. 5. Wastewater Owned by the City of Houston and operated by PWE Department-Public Utilities Division, Wastewater Operations Branch (WOB). 24-Hour Emergency Contact Information is maintained by OEM. LOCAL UTILITY SERVICE AREA MAP(S) AT&T provides service to fixed transmission lines for all of the City of Houston. Sprint provides cellular phone and mobile internet services to the City of Houston. CenterPoint Energy provides electricity to 2.2 million customers and natural gas to over a 1.2 million (Houston) customers. A service area map for CenterPoint Energy can be found at the following website: urcecenter/05f210d vgnvcm a1a0d0arcrd/tx/ Non-Municipal Utility District (MUD) water and wastewater systems are owned and operated by the City of Houston, PWE Department. The PWE drinking water and wastewater utility serves approximately 2.8 million customers daily and the service area can be viewed by going to the following website: ANNEX L UTILITIES SEPTEMBER 10, 2013 L-25

31 APPENDIX 2 TO ANNEX L UTILITY RESTORATION PRIORITIES FOR CRITICAL FACILITIES Refer to the Code Blue Book. This book contains a listing of utility restoration priorities for critical facilities, emergency notification procedures, emergency telephone numbers and designated emergency points of contact. Participating utilities include PWE s Public Utilities Division (water and wastewater branches) and Utility Maintenance Division, CenterPoint Energy and AT&T Telephone. This information should be treated as sensitive and should not be published or shared unnecessarily with individuals, agencies, or entities not considered a response component in this annex. A copy of the Code Blue Book is kept on file in Houston s Office of Emergency Management (OEM), Public Works & Engineering (PWE), and other agencies identified above. ANNEX L UTILITIES SEPTEMBER 10, 2013 L-26

32 APPENDIX 3 TO ANNEX L EMERGENCY GENERATOR FORMS 1. The emergency generator forms which follow are provided to facilitate pre-planning for emergency generator requirements, either to obtain a generator which does not have one or replace an existing generator which has failed. The Emergency Generator Information Existing Installation form should be used to record information on existing emergency generators in case they must be replaced. The Emergency Generator Information Additional Equipment form should be used to identify requirements for additional emergency generators for critical facilities that do not currently have such generators. 2. Forms should be completed by the owner or operator of the facility that has or may need a generator and provided to the local EMC. A separate form should be completed for each existing generator or additional generator that is required. The EMC will maintain completed forms for use during emergencies. It is suggested that individuals completing these forms retain a copy for their own records. 3. In completing these forms, keep the following in mind: A. If in doubt about what type of capability is needed, consult a qualified electrician. B. Generators are often quite heavy and should be placed on a firm, level site, and preferably a paved area. C. A forklift is normally used to place a skid-mounted generator. The forklift operator must have adequate room to maneuver. D. In considering emergency generator siting, remember that generators are often noisy and produce exhaust fumes that may be sucked into nearby ventilation intakes. Vehicle access will be needed to refuel. ANNEX L UTILITIES SEPTEMBER 10, 2013 L-27

33 1 Facility Name: 2 Facility Address: APPENDIX 3 TO ANNEX L EMERGENCY GENERATOR INFORMATION (Existing Installation) 3 Facility Type: EOC Communications Ctr Medical Facility Fuel Facility Law Enforcement Fire/Rescue Facility EMS Facility Water Pumping /Treatment Wastewater Pumping/Treatment Other (specify) 4 Facility Point of Contact: Phone: 5 If more than one generator exists, provide generator number or location within facility: 6 Electrical Requirements; Kilowatts: Volts: Amperes: Phase: Single 3-Phase Wye 3-Phase Delta Other: 7 Fuel: Gas Diesel Propane Other: 8 Fuel Tank Size: Gallons: Pounds: 9 Fuel Tank Type: Attached to generator Separate tank 10 Generator Weight: Pounds: Tons: 11 Starting: Automatic Manual/Recoil Other: 12 Generator Support: Pad/Permanent Installation Skid Trailer 13 Generator in Weather Housing: Yes No 14 Electrician On-site or Available: Yes No 15 Is Generator Hard Wired to Electrical System? Yes No 16 Generator Receptacles Required (indicate numbers and types; see illustrations below): 17 Other Pertinent Information: 15A-125V NEMA 1-15R 15A-125V NEMA 5-15R 20A-125V NEMA 5-20R 30A-125V NEMA 5-30R 30A-250V NEMA 6-30R 30A-125/250V NEMA 5-30R 50A-125/250V NEMA 10-50R 50A-250V NEMA 6-50R If illustrations don t match what you have, draw your receptacles here. ANNEX L UTILITIES SEPTEMBER 10, 2013 L-28

34 1 Facility Name: 2 Facility Address: APPENDIX 3 TO ANNEX L EMERGENCY GENERATOR INFORMATION (Additional Equipment) 3 Facility Type: EOC Communications Ctr Medical Facility Fuel Facility Law Enforcement Fire/Rescue Facility EMS Facility Water Pumping /Treatment Wastewater Pumping/Treatment Other (specify) 4 Facility Point of Contact: Phone: 5 Electrical Requirements: Kilowatts: Volts: Amperes:. Phase: Single 3-Phase Wye 3-Phase Delta Other: 6 Fuel Available: Gas Diesel Propane Other: 7 Site Access: Site accessible for emplacing trailer-mounted unit? Yes No Site accessible for unloading/positioning skid-mounted unit? Yes No 14 Electrician On-site or Available: Yes No 16 Generator Receptacles Needed (indicate numbers and types; see illustrations below): 17 Other Pertinent Information: 15A-125V NEMA 1-15R 15A-125V NEMA 5-15R 20A-125V NEMA 5-20R 30A-125V NEMA 5-30R 30A-250V NEMA 6-30R 30A-125/250V NEMA 5-30R 50A-125/250V NEMA 10-50R 50A-250V NEMA 6-50R If graphics don t match what you need, draw what you need here. ANNEX L UTILITIES SEPTEMBER 10, 2013 L-29

35 APPENDIX 3 TO ANNEX L EMERGENCY GENERATOR INFORMATION (Facility Assessment Worksheet) Facility Name: Location: City: County/Municipality: Building Use: State: Remarks: Alt POC: AGENCY CONTACT INFORMATION: Power(kW) Voltage Point of Contact: Agency: Pre-Assessment Phone: (User) site data Amperage Phase (1/3) FAX: Main Breaker Current: (Amps) # of Service Drops ASSESSMENT DETAILS Service Drop type: Site Voltage Feeder Cable Size: Overhead Pad Underground Pole Backup/Existing Generator Information (if Applicable): Transformer Mount: Latitude (North) Longitude (West): Power(kW): Voltage (V) Degrees: Degrees: Internal Fuel Capacity: Hours: Minutes: Minutes: Fuel Type: Phase: Seconds: Seconds: Needed Generator Information: Power (kw): N W Voltage: Generator Connection Point: Phase(s): Configuration: Assessment Remarks: Below, provide the materials required to mate the facility with the generator. BOM Category Description QTY Required Unit ANNEX L UTILITIES SEPTEMBER 10, 2013 L-30

36 APPENDIX 4 TO ANNEX L UTILITY CONSERVATION MEASURES The utility conservation measures outlined in this appendix are suggested measures. The specific measures to be implemented should be agreed upon by the City and the utilities concerned. I. Conservation Measures for Natural Gas II. A. Step 1. Discontinue: 1. Use of gas-fueled air conditioning systems except where necessary to maintain the operation of critical equipment. 2. All residential uses of natural gas, except refrigeration, cooking, heating, and heating water. 3. Use of gas-fueled clothes dryers. B. Step 2. Reduce: 1. Thermostat settings for gas-heated buildings to 65 degrees during the day and 50 degrees at night. 2. Use of hot water from gas-fueled water heaters. Conservation Measures for Electric Power A. Step 1. Discontinue: 1. All advertising, decorative, or display lighting. 2. Use of electric air conditioning systems except where necessary to maintain the operation of critical equipment. 3. Use of electric ovens and electric clothes dryers. 4. Use of all residential electric appliances, except those needed to store or cook food and televisions and radios. B. Step 2. Reduce: 1. Reduce thermostat setting for electrically heated buildings to a maximum of 65 degrees during the day and 50 degrees at night. 2. Minimize use of hot water in buildings that use electric water heaters. 3. Reduce both public and private outdoor lighting. 4. Reduce lighting by 50 percent in homes, commercial establishments, and public buildings. C. Step 3. Cut off electricity to: 1. Non-essential public facilities. 2. Recreational facilities and places of amusement such as theaters. ANNEX L UTILITIES SEPTEMBER 10, 2013 L-31

37 III. D. Step 4. Cut off electricity to: 1. Retail stores, offices, businesses, and warehouses, for the exception of those that distribute food, fuel, water, ice, pharmaceuticals, and medical supplies. 2. Industrial facilities that manufacture, process, or store goods other than food, ice, fuel, pharmaceuticals, or medical supplies or are determined to be essential to the response and recovery process. 3. Office buildings for the exception of those that house agencies or organizations providing essential services. Water Conservation Measures A. Step 1. B. Step 2 C. Step 3 D. Step 4 1. Check for and repair all leaks. 2. Voluntary restrictions on outdoor use. 1. Mandatory restrictions on outdoor use. 1. All outdoor use unlawful except customers may use city water to continue production and protect inventory of primary business products. 1. All outdoor use unlawful. 2. Restrict water use for all customers. E. For additional details refer to City of Houston Code of Ordinance, Chapter 13, Section 7, Emergency Water Shortage. ANNEX L UTILITIES SEPTEMBER 10, 2013 L-32