Emergency Operations Plan

Transcription

1 City of Tampa Emergency Operations Plan Volume II: Emergency Support Functions Office of Emergency Management

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3 VOLUME II: EMERGENCY SUPPORT FUNCTIONS TABLE OF CONTENTS General ESF Responsibilities...GESF-1 Emergency Support Functions...ESF Matrix Emergency Support Functions: Transportation...ESF-1 Communications...ESF-2 Public Works & Engineering...ESF-3 Firefighting...ESF-4 Information and Planning...ESF-5 Mass Care and Shelter...ESF-6 Resource Support...ESF-7 Health & Medical Services...ESF-8 Search & Rescue...ESF-9 Hazardous Materials...ESF-10 Food & Water...ESF-11 Energy...ESF-12 Military Support...ESF-13 Public Information...ESF-14 Volunteers & Donations...ESF-15 Law Enforcement...ESF-16 Animal Protection & Agriculture...ESF-17 Business & Industry...ESF-18 Damage Assessment...ESF-19 Appendix Signed Acceptance of Responsibility Forms...APP-1 Table of Contents CEOP 2007

5 I. INTRODUCTION A. Purpose CITY OF TAMPA GENERAL RESPONSIBILITIES OF EMERGENCY SUPPORT FUNCTIONS The emergency support functions (ESFs) provide the structure for coordinating governmental interagency support in preparation for, during and after a disaster. This structure provides mechanisms for providing governmental support to agencies affiliated with the City of Tampa or from the City to the County both for declared disasters and emergencies under the Stafford Act and for non-stafford Act events. Each ESF group (lead and support agencies) is responsible for identifying and coordinating resources necessary to accomplish emergency management missions during the response, recovery and mitigation phases of a disaster event. Some departments and agencies provide resources for response, support, and program implementation during the early stage of an event, while others are more prominent in the recovery phase. B. Scope The resources may be utilized under any level of disaster activation: incident, minor, major or catastrophic (EOC activation levels 1, 2 or 3). C. Standard Operating Guidance Each ESF shall develop standard operating guidance that ensures capability to carry out their respective missions. D. Resource Identification 1. Necessary resources are defined as those that would be required for optimal response to an emergency or disaster. 2. Available resources are defined as those that are currently in the possession of or under the purview of the City of Tampa. They include personnel, technology, equipment and supplies. 3. Obtainable resources include personnel, technology, equipment, facilities, materials, and supplies that are obtainable from contractors, vendors, suppliers, and related agencies. The business, agency or department resources that are not under the purview of the City structure shall be coordinated through Memoranda of Understanding (MOU). The MOU will specify the resources that will be provided and reimbursement mechanisms. Annexes GESF-1 CEOP 2007

6 4. Resource shortfalls shall be defined as the difference between available and obtainable resources vs. the necessary resources to accomplish the ESF missions. Resource shortfalls shall be projected as part of each ESF`s standard operating procedures, by disaster level (minor, major or catastrophic), to ensure that specific requests to the Hillsborough County Emergency Operations Center can be quickly made. E. Policies Each ESF will utilize resources available and obtainable to accomplish missions/tasks within its defined purpose. Resource shortfalls will be coordinated through the City of Tampa EOC, so that a formal request can be made for additional resources through the most appropriate means. II. CONCEPT OF OPERATIONS General 1. Duty rosters shall be maintained by lead and support agencies. The lead agency shall ensure that notification points of contact lists are maintained and available at the EOC. All ESF agency representatives shall notify their agency command post, and/or district of emergency operations activation. 2. Each ESF lead agency shall notify the support agencies` points of contact of actual or pending emergencies or disaster events. In the case of a pending event, personnel shall be placed on standby notification, and provided duty station information. 3. Each ESF team (lead and support agencies) shall be prepared to review and assess emergency situations, by planning to provide the following information: a. Periodic situation reports; b. Potential problems and corrective measures; c. Response and short-term recovery plans of action; d. Resource requests based on short-term and long-term needs; e. Financial management; and f. Mutual aid options. 4. Each ESF team will routinely prepare and file situation reports with ESF-5. Annexes GESF-2 CEOP 2007

7 5. Each ESF will track the status of resources: available/obtainable and committed. 6. Each ESF agency will maintain personnel and expense records. III. ORGANIZATION A. The Office of Emergency Management (OEM) has adopted the Incident Command System as its management structure. Each ESF will be managed under one (or more) of the five management categories: Operations, Planning & Information Management, Logistics, Liaison and/or Finance/Administration (see the Emergency Organization Structure organizational chart). Each ESF acts as a functional group within the ICS structure. B. Lead Agency/Coordinator: The lead agency shall designate the ESF Coordinator. The ESF coordinator has ongoing responsibilities throughout the prevention, preparedness, response, recovery, and mitigation phases of incident management. The role of the ESF coordinator is filled through a unified command approach if agreed upon by the primary agencies. Responsibilities of the ESF coordinator include: - Coordinating ESF activities as appropriate relating to catastrophic incident planning and critical infrastructure preparedness. - Pre-incident planning and coordination; - Maintaining ongoing contact with ESF primary and support agencies; - Conducting periodic ESF meetings and conference calls; - Coordinating efforts with corresponding private sector organizations; and - In concert with OEM, annual review and revision of ESF procedures, protocols and/or policies; - Maintenance and annual update of available and obtainable resources database; and - Maintenance and annual update of duty roster. 1. ESF agency representatives (lead and support agencies) shall have the authority of their respective agencies to commit available and obtainable resources without a requirement of additional managerial approval. Annexes GESF-3 CEOP 2007

8 2. In the event that a mission assignment/tasking requires resources beyond the scope of a given ESF, coordination with the other ESFs shall be made through the Operations Desk Manager. 3. Support Agencies: When an ESF is activated in response to an incident support agencies are responsible for: a. Conducting operations, when requested by the EOC or the ESF primary agency, using their own authorities, subject-matter experts, capabilities, or resources; b. Participating in planning for short-term and long-term incident management operations and the development of supporting operational plans, standard operating procedures, checklists, or other job aids, in concert with existing first responder standards; c. Assisting in conducting situational assessments; d. Furnishing available personnel, equipment, or other resource support as requested by the ESF primary agency; e. Providing input to periodic readiness assessments; f. Participating in training and exercises aimed at continuous improvement of prevention, response, and recovery capabilities; g. Identifying new equipment or capabilities required to prevent or respond to new or emerging threats and hazards, or to improve the ability to address existing threats; and h. Nominating new technologies to the EOC Director or Supervisor for review and evaluation that have the potential to improve performance within or across functional areas. IV. ACTIONS A. Preparedness Basic preparedness actions include the following for all ESFs. 1. Contact shall be made to all lead and support agency points of contact; 2. Twenty-four hour staffing shall be scheduled; Annexes GESF-4 CEOP 2007

9 3. Personnel shall report to the City of Tampa EOC upon confirmation of EOC activation; 4. The ESF lead agency coordinator shall contact and liaison with their appropriate counterpart at the Hillsborough County EOC; 5. Preliminary vulnerability assessments shall be made and reported to the EOC Supervisor, with estimated repair time frames; and 6. Confirm operational status of all relevant systems outside the EOC. B. Response Each ESF agency shall be prepared to: 1. Receive, distribute, evaluate and act upon resource requests; 2. As appropriate, make preliminary arrangements for participation in formal damage assessments; 3. Provide information (verbal and/or written) for situation reports, incident action plans, and EOC briefings; 4. Monitor team rosters to ensure 24 hour staff coverage; 5. Maintain a duty log; and 6. Assess recovery phase requirements and initiate phase-over when and as required. 7. Obtain the unique Revenue and Finance identification code from the Chief Accountant and provide to all personnel for use on all event-related documentation. 8. Identify and code all resources used (purchase receipts, inventory issues, labor, equipment and contract services employed) with the disaster project number or name on a daily basis. This documentation will be summarized and forwarded to the Chief Accountant or designee for reimbursement purposes. C. Recovery 1. The above actions shall be continued as appropriate during EOC activation, which may extend well beyond the initial 72-hour response phase. ESF representatives shall remain aware of the need for relief teams, and make Annexes GESF-5 CEOP 2007

10 request for it based on the magnitude of the event and projected EOC activation time frames. 2. Summarize and forward summaries of expenditure documentation to the Chief Accountant or designee per your department's Disaster Reimbursement Procedures Manual. D. Mitigation Each ESF team shall consider mitigation strategies. V. DIRECTION AND CONTROL The Tampa EOC Standard Operating Guidelines contains all policies and procedures that shall govern the processing of resource requests, mutual aid and memoranda of understanding. Annexes GESF-6 CEOP 2007

11 Emegency Support Functions Function City Lead Support Description Executive Policy Group Mayor Chief of Staff Policy Adoption Mayor City Council City Attorney Command and Control Mayor Emergency Manager Emergency Management Emergency Manager Emergency Coordinator EOC Management & Operations Emergency Coordinator Emergency Planner Oversee and participate in emergency policy decisionmaking and issue appropriate emergency proclamations, resolutions and executive orders, as provided by the City of Tampa Code of Ordinances, and as related to in-progress emergency operations. Accurately assess community needs; draft, adopt and implement new emergency policies and/or ordinances for City. Provide command and control for disaster management. Coordinate the activity of those agencies making a direct response in the containment and/or mitigation of an emergency, disaster or special event; activation and management of City EOC. Coordinate operational, logistical and administrative support needs of EOC Organization personnel. EOC Support Communications/Warning Officer Technology & Innovation Initiate notification for activation and operation of City EOC. Citizen Information Office of Emergency Management Office of Public Affairs Emergency Call Center Tampa Police Department Tampa Fire Rescue Provide information to public concerning disaster and city services. Receive and transfer calls for non-medical emergency requests for assistance. Disaster Recovery/ Redevelopment Task Force Director, Growth Management Director, Economic Development Establish critical infrastructure mitigation, preparedness and recovery priorities. Initiate transition of EOC from response to recovery operations. Address necessary procurement and/or contractual post-disaster issues. ESF Matrix Pg.1

12 Emegency Support Functions Function City Lead Support Description Office of Emergency Director, Code Enforcement Management Re-Entry Coordination Tampa Police Department Office of Emergency Management Coordinate safe re-entry into city post-evacuation. Financial Accounting and Reimbursement Revenue and Finance Purchasing Department Develop, implement and maintain a post-disaster procurement and reimbursement plan that addresses the emergency procurement processes and federal reimbursement procedures; ensure city departments are trained to plan. Employee Disaster Assignments Human Resources Office of Emergency Management Ensure that each employee in the City has a current and accurate disaster assignment. Maintain and update a database for the assignments, NIMS classifications and skill sets. Metropolitan Medical Response System ESF #1. Transportation Emergency Coordinator Department of Public Works Tampa Fire Rescue, Rescue Division Multiple Agencies, See CEMP Annex Execute continuous process of preventing, planning for, responding to, recovering from and mitigating life threatening hazards in an effort to avoid or lessen the impact of disasters resulting from the hazards. Provide or obtain transportation and traffic support. Tampa Police Department ESF #2. Communications Tampa Fire Rescue Multiple Agencies, See CEMP Annex Provide telecommunications, radio and satellite support to EOC and field responders. ESF #3. Public Works and Engineering Tampa Police Department Department of Public Works & Utility Services Multiple Agencies, See CEMP Annex Provide support in restoration of critical public services, roads and utilities. ESF Matrix Pg.2

13 Emegency Support Functions Function City Lead Support Description Multiple Agencies, See Support detection and suppressin of wildland, urban ESF #4. Firefighting Tampa Fire Rescue CEMP Annex and rural fires. ESF #5. Information & Planning Office of Emergency Management Multiple Agencies, See CEMP Annex Collect, analyze and disseminate critical disaster information to City Emergency Response Team leaders ESF #6. Mass Care ESF #7. Resource Support ESF #8. Health & Medical Services Department of Parks & Recreation Purchasing Department Tampa Fire Rescue Multiple Agencies, See CEMP Annex Multiple Agencies, See CEMP Annex Multiple Agencies, See CEMP Annex Manage temporary sheltering, mass feeding and distribution of essential supplies for employees. Provide logistical and resource support to other organizations through purchasing, contracting, renting and leasing supplies. Provide health, medical care and social service needs in support of County. ESF #9. Search & Rescue ESF #10. Hazardous Materials ESF #11. Food & Water Tampa Fire Rescue Tampa Fire Rescue Tampa Fire Rescue Multiple Agencies, See CEMP Annex Multiple Agencies, See CEMP Annex Multiple Agencies, See CEMP Annex Locate lost persons and victims trapped in collapsed structures and provide immediate medical care. Respond to actual or potential hazardous materials discharges and other situations threatening the environment. Secure bulk food, water and ice to mass care sites. ESF #12. Energy Department of Public Works, Transportation Multiple Agencies, See CEMP Annex Support response and recovery from shortages and disruptions in supply and delivery of energy resources. Provide liaison support for external agency coordination. ESF #13. Liaison N/A N/A ESF #14. Public Information Office of Public Affairs Tampa Police Department Disseminate disaster related information to the public. Tampa Fire Rescue ESF #15. Volunteer & Donations Mgmt. Neighborhood Services Administrator Multiple Agencies, See CEMP Annex Coordinate utilization and distribution of donated goods and services. ESF Matrix Pg.3

14 Emegency Support Functions Function City Lead Support Description ESF #16. Law Multiple Agencies, See Coordinate the mobilization of law enforcement and Enforcement Tampa Police Department CEMP Annex security resources. ESF #17. Animal Protection Hillsborough County Animal Services Multiple Agencies, See CEMP Annex Provide rescue, protective care, feeding and identification of animals separated from their owners. ESF #18. Business & Industry Economic & Urban Development Multiple Agencies, See CEMP Annex Coordinate the response of State and County agencies in assisting local economic development, workforce and business support organizations. ESF #19. Damage Assessments Code Enforcement Multiple Agencies, See CEMP Annex Provide for damage assessment following an emergency or disaster in the City. ESF #20. Continuity of Operations (Unassigned) Office of Emergency Management Technology & Innovation Develop and implement plans and procedures for survival of city government during times of disruption in normal operation to ensure that city continues to perform its duties and responsibilities towards its mission. ESF Matrix Pg.4

16 ESF #1: TRANSPORTATION AGENCIES Lead Department of Public Works (Traffic) Tampa Police Department Support All Public Works & Utility Services Departments Neighborhood Services, Parks & Recreation Neighborhood Services, Clean City Tampa Fire Rescue PURPOSE To ensure effective coordination and utilization of all available City of Tampa transportation resources during an emergency or disaster. ESF #1 also serves as a coordination point between response operations and restoration of the transportation infrastructure. CONCEPT OF OPERATIONS 1. Transportation of individuals with special needs will be provided to and prioritized for those persons who have pre-registered with Hillsborough County Department of Health through Hillsborough County EOC (HCEOC). Disaster related obstructions and/or damages to the transportation infrastructure would be assessed by ESF #1 and tasked to ESF #3 as emergency work and emergency repair. 2. Support for the movement of persons will be coordinated through the City EOC. 3. When the EOC is activated, the representative of the Chief of Police and the representative of the Director, Public Works will provide transportation coordination for the incident commander. 4. Public works, law enforcement, fire rescue, parks and recreation, clean city and others will be enlisted to clear abandoned or disabled vehicles from transportation routes by whatever measures necessary to expedite movement of persons away from the hazard zone and to facilitate emergency response vehicle movement. Annexes ESF #1a CEOP 2007

17 5. Whenever transportation resources are requested, every attempt will be made to obtain the assigned driver or drivers who are familiar with that type of vehicle or asset. 6. The City will provide transportation, within its capability, in an emergency/disaster. If transportation requirements exceed the capabilities of the city, then county public and private resources will be utilized as secondary transportation resources. 7. If City transportation capabilities are exceeded, the EOC transportation coordinator will request transportation support through the HCEOC. 8. If not required for priority transportation missions, city-owned buses, vans, or other large vehicles may be used for incident command posts (ICP) or emergency shelters in inclement weather. 9. DPW personnel will report, through their normal supervisory chain, the conditions of roadways and bridges within their operating area. The information will then be sent to closest ERC and/or the EOC. 10. Air assets from TPD may be available for surveillance and damage assessment flights. Neither of these organizations is equipped to evacuate large groups of people or move cargo. ORGANIZATION 1. In the Incident Command System, ESF #1 reports through the Operations Section within the City of Tampa EOC. 2. The Director, Public Works or designee will coordinate transportation requests until the EOC is activated. 3. Once the EOC is activated, as noted in the paragraph above, the representatives of Tampa Police Department (TPD) and Department of Public Works (DPW) will share transportation coordination. RESPONSIBILITIES 1. Primary emergency transportation coordination responsibility lies with the DPW until the EOC is activated. After EOC activation, responsibilities will be divided between TPD serving as the EOC transportation coordinator for the movement of people and DPW for the opening of roads, movement of equipment, and bulk supplies. These two organizations will coordinate activities in the EOC. 2. The Hillsborough County Disaster Transportation Resources Group has responsibility for transportation planning and operations for the county. This group is comprised of Hillsborough County EM, Share-A-Van, Hillsborough Annexes ESF #1b CEOP 2007

18 Area Regional Transit Authority (HART), and Hillsborough County School Board Transportation. 3. For hurricanes, HART buses run special evacuation routes for people who need transportation to shelters. These routes assist people who have no other options for getting to safety and will operate during daylight hours only. The HART buses are ADA accessible and can accommodate a maximum of two wheelchairs at any time. 4. ESF #1 has coordinating responsibility for transportation planning and operation and will accomplish the following: ACTIONS Preparedness a. This ESF establishes priorities for the allocation of scarce transportation resources and the processing of transportation resource requests in support of other emergency support functions. b. Coordinate with the Hillsborough County Disaster Transportation Resources Group to provide the necessary transportation. c. Maintain inventory list of emergency transportation equipment. d. Coordinate driver notifications, traffic regulation, pick-up point identification, pre-positioning of equipment and interface with ESF #16, Law Enforcement. e. Transportation coordination and facilitation requirements, which include: Evacuation assistance of people in threatened areas; Coordination, regulation and control of vehicular traffic; Coordination of infrastructure clearance and/or repair (interface with ESF #3); and Distribution of transportation maps. f. Ensure hurricane evacuation signage has been installed and/or in good repair at critical route intersections for a smooth traffic flow. 1. Survey departments and ascertain type and location of all available transportation vehicles capable of transporting large groups. Ensure regular updates and maintenance of records. 2. Ascertain the special transportation requirements for individuals with special needs and coordinate the mobilization of necessary transportation through Hillsborough County. Annexes ESF #1c CEOP 2007

19 3. Coordinate emergency transportation requirements (vehicles, drivers, verification of people with special needs). 4. Preposition equipment and resources based on projected requirements. 5. Perform a transportation vulnerability assessment based upon the predicted event s intensity and impact zone. 6. Top off all dispensing fuel tanks. 7. Implement an emergency transportation plan (drivers, vehicles, staging). 8. Activate emergency transportation resources. 9. Coordinate with Tampa International Airport Authorities to determine measures to be taken by airport operations. 10. Obtain the unique Revenue and Finance identification code from the Chief Accountant and provide to all personnel for use on all event-related documentation. Response 1. Ensure all transportation requests will be forwarded from the incident staff to the City EOC. 2. For evacuation, the Incident Commander (IC) will determine if area evacuation is necessary and if on-hand assets are adequate. If more transportation is required the IC will notify the EOC who will then coordinate for the resources. 3. Upon request of the IC or the EOC, City vehicles (if available), or County vehicles (by request), may be used to provide transportation for the following in priority: Movement of special populations Evacuation of the public Movement of emergency workers to and from staging areas Movement of emergency supplies 4. When an emergency is formally declared, DPW may contract with private companies for the transport of supplies and equipment. 5. Restore critical transportation lifelines. 6. Assess and coordinate transportation requirements for local damage assessment teams. Annexes ESF #1d CEOP 2007

20 7. If recovery is probable, assess requirements and implement actions as necessary. 8. Identify and code all resources used (purchase receipts, inventory issues, labor, equipment and contract services employed) with the disaster project number or name on a daily basis. This documentation will be summarized and forwarded to the Chief Accountant or designee for reimbursement purposes. Recovery 1. Short Term: Evaluate the community s transportation needs based on continued sheltering, re-entry into evacuated areas, and return of special needs population to the community. 2. Assess and coordinate transportation in support of community access to Disaster Recovery Information Centers. 3. Coordinate with ESF #11 for the transportation of food and water to staging areas and distribution sites. 4. Identify and code all resources used (purchase receipts, inventory issues, labor, equipment and contract services employed) with the disaster project number or name on a daily basis. 5. Summarize and forward summaries of expenditure documentation to the Chief Accountant or designee per the department's Disaster Reimbursement Procedures Manual. Mitigation 1. Assess mitigation needs and plan for the orderly transfer of operations to the designee who will be coordinating Infrastructure projects. 2. Regularly inspect public roadways/right-of-ways for deterioration and make necessary repairs to keep city streets, roadways and right-of-ways in good condition. 3. Ensure, to the extent possible, that potential slide areas and areas of slippage do not interfere with safe passage. 4. Keep equipment in operating condition. All agencies: Keep equipment in operating condition. Annexes ESF #1e CEOP 2007

21 INTERFACE ESF #3, Public Works and Engineering ESF# 7, Resource Support ESF #11, Food and Water ESF #16, Law Enforcement Annexes ESF #1f CEOP 2007

22 AGENCIES Lead Tampa Fire Rescue Tampa Police Department ESF #2: COMMUNICATION Support TFR & TPD 911 Communications Divisions Greater Tampa CERT, Amateur Radio Operators Department of Public Works, Electronics Division Technology and Innovation Department Office of Emergency Management PURPOSE Provide and coordinate communications equipment (radio, data, phone, cell phone and other communications types and systems) and service in support of field operations during all phases of emergency management. CONCEPT OF OPERATIONS Resource requests will be acted upon if the request is technically practical and within the objectives of the incident, response or recovery. ORGANIZATION In the Incident Command System, ESF #2 reports through the Logistics Section within the City of Tampa EOC. RESPONSIBILITIES Establish and maintain liaison with all recognized communications groups, as required, within the City of Tampa, including the following: Governmental Agencies; Communication Service Providers Amateur Radio Organizations; and ESF #2 counterparts in adjacent and mutual aid cities and the County as directed by the EOC Supervisor. 1. Maintain, review and update the ESF #2 Master Communications Plan (an outline of all city radio and telephone assets). Annexes ESF-2a CEOP 2007

23 2. Establish and maintain Emergency Management communications systems. 3. Monitor and measure communication systems operation. 4. Ensure maintenance and annual activation of City communication assets to include satellite and Nextel phones. 5. Identify and prioritize any repairs necessary to the communication systems prior to, during and through demobilization. 6. Contact radio system vendors to secure additional communications equipment if needed by the City. ACTIONS Preparedness 1. Test EOC communication systems equipment including equipment in the EOC and ERC s. 2. Notify additional radio system maintenance vendor of potential emergency situations and anticipated service requirements. 3. Report status of all Emergency Management Communications Systems. 4. Note any EOC communications systems that do not meet operational status and advise EOC Supervisor of ongoing repair status. 5. Notify all Amateur Radio Operators of the emergency and advise them to report to designated locations and collect the Amateur Radio roster. 6. Maintain accurate list of EOC Notification Roster in conjunction with EOC Communications/Warnings Officer. 7. Perform periodic tests of notification systems using available communications systems. 8. Obtain the unique Revenue and Finance identification code from the Chief Accountant and provide to all personnel for use on all event-related documentation. Response 1. Use appropriate communications systems to alert EOC staff to mobilize to EOC. 2. Confirm operational status of all communications systems and establish contact with HCEOC. Annexes ESF-2b CEOP 2007

24 3. Alert the citizens of Tampa using Reverse 911 of current situation as directed by the EOC supervisor. Ensure Tampa Fire Rescue Communications is notified of the outgoing message. 4. Implement a recurring status check of all critical communications systems. 5. Restore critical communications as required. 6. Ensure Amateur Radio Operators are in place at each field command center and in the EOC. Recovery 1. Notify all EOC staff, command centers, and other appropriate entities of EOC demobilization. 2. Continue periodic checks of communications systems for operational status in City managed feeding sites, distribution sites, staging areas, and Command Centers. 3. Plan and execute the repair, replacement or relocation of communications systems equipment to meet the communication needs of disaster workers. 4. Summarize and forward reports of expenditure documentation to the Chief Accountant or designee per your department's Disaster Reimbursement Procedures Manual. INTERFACE All ESFs. Annexes ESF-2c CEOP 2007

25 ESF #3: PUBLIC WORKS AND ENGINEERING AGENCIES Lead Public Works and Utility Services (DPW/US) Support Clean City Code Enforcement Department of Public Works (DPW) Growth Management & Development Services Parks and Recreation Department Purchasing Department Solid Waste Department Stormwater Department Tampa Electric Company Tampa Fire Rescue (TFR) Tampa Police Department (TPD) Wastewater Department Water Department PURPOSE Provide and coordinate infrastructure and engineering services to the City s emergency management effort during all phases of disaster operations. Engineering and public utilities activities will include emergency clearance of debris; cleaning, repairing, or construction of damaged emergency access routes; emergency restoration of critical public services and facilities; emergency demolition of damaged structures and facilities; and technical assistance and damage assessment of private utility operations. CONCEPT OF OPERATIONS Damage applicable to the ESF #3 purview will be assigned to one or more of the ESF #3 agencies for assessment and corrective action on a priority basis as emergency, response or short-term recovery work. A. Unplanned Events/Non-Hurricane Operations 1. Participation in needs/damage assessments immediately following a disaster. Annexes ESF #3a CEOP 2007

26 2. Emergency clearance of debris to enable reconnaissance of the damaged areas and passage of emergency personnel and equipment for lifesaving, property protection, and health and safety. 3. Removal and disposal management of debris from public property. 4. Provision of expedient emergency access routes, which includes repairs to damaged streets, bridges, ports, waterways, airfields, and other facilities necessary for emergency access to disaster victims. 5. Emergency restoration of critical public facilities, including the temporary restoration of water supplies and wastewater treatment systems. 6. Emergency demolition or stabilization of damaged structures and facilities designated by State or local governments as immediate hazards to public health and safety, or as necessary to facilitate lifesaving operations (temporary protective measures to abate immediate hazards to the public for health and safety reasons until demolition is accomplished). 7. Provision of emergency power to public facilities. B. Disasters of Forewarning/Hurricane Operations For hurricane emergency operations, Public Works & Utility Services personnel will be assigned to each of the three Emergency Response Centers (ERC). Specialized Public Works & Utility Services personnel from Stormwater, Water, Wastewater, Solid Waste and Public Works will staff each ERC. Assisting agencies, such as Parks & Recreation and Clean City, will augment staffing at each ERC by providing personnel and equipment. All ERCs have an assigned Area Commander that reports directly to their ERC counterpart in the EOC. 1. Critical Facilities The City of Tampa maintains a list of facilities that must receive priority restoration following a major disaster. Roadway clearance, debris removal and disposal priority are given to the following: a. Primary roads serving Hospitals b. Airport and Helipad locations c. City EOC d. Emergency Service Locations (i.e. Fire, EMS, Rescue, etc.) e. Primary streets and roads f. Critical Utilities (power lines, substations, water and waste-water plants, communications sites) Annexes ESF #3b CEOP 2007

27 g. Disaster Resource Centers h. Shelters i. Staging areas and refueling areas j. School bus routes in City 2. Emergency Response Centers During the response and recovery phases of a disaster of forewarning such as a hurricane, the City of Tampa will be required to perform a wide range of activities. To ensure organized efficiency during disaster operations under the worst-case conditions, certain critical functions shall be coordinated through the Tampa EOC and its network of three ERCs. 3. Search and Rescue Operations The highest priority following the passage of a major hurricane (most likely a Category 3 or higher storm) is saving lives. Accordingly, the first objective is to identify and recover persons who are in immediate peril or in need of medical attention. The Search and Rescue Team will work in conjunction with the TPD and Tampa Electric Company under the guidance of TFR. Solid Waste and other Public Works and Utility Services personnel are assigned to each Search & Rescue Team. They are responsible for the clearance of debris and other obstructions in an effort reach critical facilities or people who may need immediate help. The Tactical Search and Rescue Teams will be the first responders into a devastated area. These teams will respond to those locations from which there were requests for emergency help during the storm to conduct a sweep through a designated area to detect distressed victims. Following the immediate response and entry by the Tactical Search and Rescue Teams, a more thorough search will be conducted by the Expanded Search and Rescue Teams. These teams shall: Discover live or deceased victims who may still be trapped in rubble and debris; Secure and subsequently store valuables until ownership is established Identify hazards in need of immediate repair ESF #3 s priority task immediately after storm passage will be to support search and rescue operations. ESF #9, Search and Rescue is led by TFR (TFR) using personnel and equipment from multiple government and private agencies. All personnel and equipment will stage with TFR at one of the twelve Divisions located throughout the City. The TFR has twenty-one fire stations that have been combined to form four branches and twelve Divisions. Each agency that is Annexes ESF #3c CEOP 2007

28 assigned to a Division is required to remain with TFR until they have determined that the impacted areas are free from major dangers that could present medical or safety hazards. a. Branch #1: Divisions #1, #4, and #16 b. Branch #2: Divisions #3, #14, and #15 c. Branch #3: Divisions #13, #18, and #20 d. Branch #4: Divisions #9, #11, and #12 4. Push Team/Debris Clearance Operations Concurrent with Search and Rescue operations, the first priority of ESF #3 will be to open arterial roadways servicing critical facilities such as hospitals, medical facilities, police/fire stations, etc. The roads, or push routes, will be cleared systematically using Push Teams dispatched from each of the three ERC s whose main function is to push clear at least one lane for travel. Roadways will be opened to one travel lane on less traveled roads and two travel lanes (20 feet) on high-traffic roads. This will be accomplished by cutting and pushing debris off the roadways onto the shoulders or adjacent right-of-ways when possible. 5. Hazard Assessment During and/or immediately following push/debris clearance operations, ERC Push Teams and Hazard Assessors will identify hazards after the storm such as downed power lines, washed out or flooded roads, unsafe bridges or culverts and roads blocked by downed trees and/or power lines. 6. Damage Assessment (Public and Private Structures and Public Infrastructure) Damage Assessment will commence immediately after ERC Push Teams and Hazard Assessors complete their work. Private Damage Assessment deals with assessments of residential and commercial structures, and entails going from building to building (private properties) to ascertain damages for a citywide loss calculation. Structural integrity and valuation experts within the City who are able to associate a percentage of loss or level of damage to a particular structure perform Damage Assessments. Damage Assessment will estimate the cost of damage using actual percentages of loss based on the City s tax assessment value for a structure. Damage Assessment Teams are made up of certified inspectors from the Department of Code Enforcement and Business & Housing Development, Construction Service Center. Public Damage Assessment includes an initial survey of critical transportation, building and utility assets maintained Annexes ESF #3d CEOP 2007

29 and operated by the City of Tampa or non-profit entities to determine the severity and magnitude of the disaster. 7. Debris Removal Debris Removal Teams from the Solid Waste Department will be utilized for post-disaster operations after conclusion of all emergency situations. Debris removal helps restore normalcy and safety to neighborhoods throughout the City. A systematic debris removal plan will be activated based on the decision whether or not activation of contracts for the debris removal and monitoring will occur. If both contracts are activated Solid Waste Department personnel will monitor the contractors for their performance. If the monitoring contract is not activated Solid Waste Department personnel will have a more active roll in monitoring the debris removal contract. If neither contract is activated the Solid Waste Department will formalize the Debris Removal Teams and have the responsibility to remove all debris throughout the City of Tampa. Removal efforts should begin no more than 48-hours after storm has cleared. 8. Debris Disposal The Solid Waste Department will be overall coordinator of debris disposal activities within the City. A Debris Disposal Team will make sure adequate temporary disposal sites are available for disposal of debris at strategic locations. They are responsible for receiving the necessary approval from other governmental agencies for activation of these interim or Temporary Disposal Storage and Reduction Sites (TDSRS). It may be necessary to set up TDSRS s to receive debris generated by a storm. The Debris Disposal Team will coordinate the establishment and operation of such sites in the city. Also, this team ensures that sites are restored to their original condition after full recovery. All departments involved in debris removal and disposal will ensure comprehensive records are maintained on all manpower, equipment, supplies, and contract resources used. All departments will ensure that records are maintained by specific site since site-specific records will be required when applying for federal assistance. 9. The Public Works & Utility Services departments may be required to operate on a 24-hour a day basis during intense disaster response and recovery operations. All such departments should plan for such continuous operations and schedule personnel accordingly. ORGANIZATION In the Incident Command System, ESF #3 reports through the Operations Section within the City of Tampa EOC. Annexes ESF #3e CEOP 2007

30 RESPONSIBILITIES 1. ESF #3 resources (human, technical, equipment, facility, materials and supplies) will be provided upon activation. ESF #3 may also obtain resources (human, technical, equipment, facility, materials and supplies) through agency contractors, venders, and suppliers. 2. Resources may also be obtained from agency related local, county, state, regional, national, public, private associations, and/or groups. 3. Public Works and Engineering resources under the authority of ESF #3 will be used to assist the following: Coordination of the closure and repair of Tampa s transportation infrastructure (DPW-Transportation). Repair and restoration of damaged public systems, e.g., water, wastewater, solid waste, electrical, natural gas, storm water systems (DPW & US). Stabilize damaged public and private structures to facilitate search and rescue and/or protect the public s health and safety (Fire Rescue). Identify and label with placard, uninhabitable/unsafe structures (DPW). Establish priorities and processes for issuing demolition and building permits (Code Enforcement). Develop and initiate emergency collection, sorting, and debris routes and sites for debris clearance from public and private property (Solid Waste, Parks & Recreation, and Clean City). Determine the levels of damage or impact to the following systems: transportation, water, sold waste, electrical, natural gas, wastewater and hazardous materials (DPW). Prioritize and initiate recovery efforts to restore, repair, and mitigate (DPW). Provide technical assistance with respect to flooding, water management, structure integrity assessments and impact assessments of infrastructure (DPW/US). ACTIONS Preparedness Annexes ESF #3f CEOP 2007

31 1. Prepare for the utilization of primary evacuation routes; make temporary repairs to existing road construction projects or prepare to delay new project start-ups. 2. Advise water/wastewater/solid waste utilities to initiate response plans for protecting equipment and facilities. 3. Relocate essential emergency equipment and vehicles to predetermined locations. 4. Advise and coordinate the shut down of public and private utility systems. a. Describe how missions/assignments and resources will be coordinated between lead and support agencies/organizations. The Lead agencies will notify the Support agency of required actions. b. Identify any planning assumptions that were considered in the development of the public works function (i.e. capability limitations, resource shortfalls, use of mutual aid/outside resources and personnel, etc.). Ensure appropriate resources (human resources and equipment) are and will remain available throughout the activation of ESF #3. Ensure two-way communication equipment is available and remains functional throughout the activation of ESF #3. Ensure that all needed contacts and mutual aid agreements are maintained in a functional capacity. 5. Obtain the unique Revenue and Finance identification code from the Chief Accountant and provide to all personnel for use on all event-related documentation. Response 1. Restore electricity and water in accordance with procedures 2. Conduct and coordinate debris clearance in accordance with procedures a. Debris storage areas will be identified and updated on an annual basis, and a listing of it shall be maintained at the Emergency Operations Center. b. In the event that it becomes necessary to secure or demolish a structure during the response or recovery phase of an incident/disaster, Code Enforcement and Building and Housing Development will oversee the procedure of issuing building and demolition permits. c. The secure or demolish decision will be made on the basis of the protection of the life, health and welfare of the community. 3. Acquire appropriate permits or permission for debris removal and disposal. Annexes ESF #3g CEOP 2007

32 4. Establish portage areas for access to barrier islands and other isolated communities. a. Identify established priorities for emergency clearance of debris to allow passage of equipment, personnel and supplies into the affected area immediately following a disaster. Following minor disasters (natural/manmade) in which the cleanup is localized, City departments identified as ESF #3 agencies will work together. Following major disasters (natural/manmade) in which the City s preferred contractors are activated to cleanup debris regionally, the Solid Waste Director will function as the City s liaison in the cleanup and tracking of reported debris. County, State and Federal ESF #3 operations may have to assist in the actual cleanup activities if the event is significant enough. b. Describe how resources will be acquired to implement protective measures (i.e. sandbags, pumps, barricades, signs, etc.). If needed, in the event of an emergency ESF-7, Purchasing Department will work with the City Department(s) to expedite the quick purchase of needed supplies in accordance with established purchasing policies and directives. c. Describe how public works missions will be prioritized. Public Utilities missions will be prioritized as follows. Sub-prioritization may occur based on the needs and circumstances that arise. First priority Immediate response to public safety, health and welfare. Second priority Environmental protection 5. Identify and code all resources used (purchase receipts, inventory issues, labor, equipment and contract services employed) with the disaster project number or name on a daily basis. This documentation will be summarized and forwarded to the Chief Accountant or designee for reimbursement purposes. Recovery 1. Assess recovery phase requirements and initiate phase-over when, and as required. If different, identify the lead and support agencies for public works and engineering during the recovery phase of a disaster. 2. Define the duties and responsibilities of the lead and each support agency during recovery, if different. Annexes ESF #3h CEOP 2007

33 3. Describe the activities to be performed during recovery operations. 4. Evaluate and task the ESF #3 primary and support agencies/departments and mutual aid to impacted areas. 5. Generate in a timely manner, information to be included in the City Emergency Operations briefing, situation reports, and/or action plans. 6. Plan and prepare the notification systems to support the establishment of staging areas, distribution sites, recovery centers, joint information centers, the deployment of push teams and other local, State and federal recovery facilities and emergency workers in the impacted areas. 7. Plan and prepare for the arrival and coordination with the County, State and Federal ESF #3 personnel. 8. Assign and schedule sufficient personnel to cover an activation of the City Emergency Operations Center for an extended period of time. 9. Maintain appropriate records of work schedules and costs incurred by ESF #3 agencies during an event. Seek information concerning the projected date the City Emergency Operations Center will deactivate. 10. Identify established priorities for the clearing, repair or reconstruction of damaged transportation routes including streets, roads, bridges, ports, waterways, airfields and other vital transportation facilities. 11. Identify and code all resources used (purchase receipts, inventory issues, labor, equipment and contract services employed) with the disaster project number or name on a daily basis. 12. Summarize and forward summaries of expenditure documentation to the Chief Accountant or designee per your department's Disaster Reimbursement Procedures Manual. INTERFACE ESF #4, Firefighting ESF #5, Planning and Information Management ESF #7, Resource Support Annexes ESF #3i CEOP 2007

34 ESF #9, Search and Rescue ESF #12, Energy ESF #16, Law Enforcement ESF #19, Damage Assessments CITY OF TAMPA Annexes ESF #3j CEOP 2007

35 AGENCIES ESF #4: FIREFIGHTING Lead Tampa Fire Rescue Support Florida Division of Forestry Hillsborough County Fire Rescue Office of Emergency Management Public Works & Utility Services Tampa Electric Company Tampa Police Department Mutual Aid The Florida Fire Chiefs' Association Fire Rescue Response Plan is the guiding document for firefighting mutual aid and operates in consonance with other existing statewide mutual aid agreements. PURPOSE ESF #4 will coordinate and direct all fire prevention and suppression efforts in the City of Tampa. CONCEPT OF OPERATIONS 1. City fire departments are comprised of organized, trained units of personnel serving in specific geographical areas known as fire districts. The primary focus of these departments is structural fires within their jurisdictions. Some fire departments also include rescue personnel that operate within the Fire Rescue Department s established districts. 2. Fire stations in each district are responsible for all fires in their district. If assistance is needed, other resources in the jurisdiction will be called first, and then if necessary, mutual aid is requested from another district. During a major disaster, when the Tampa EOC is activated, mutual aid will be coordinated through the Tampa EOC. 3. The responsibility for all types of fire suppression is vested in the Chief whose branch the fire takes place, regardless of type (structural, grassland, forest or vehicle). Annexes ESF #4a CEOP 2007

36 4. The Emergency Manager will be notified upon request by the on-scene Incident Commander. Upon arrival, a determination will be made by the Emergency Manager to activate the City of Tampa EOC for resource support. 5. During disaster operations, overall the Emergency Manager and ESF #4 representative will prioritize fire missions at the Tampa EOC. In general, fire mission priorities will follow the standard fire service protocol, i.e. 1. Life Safety, 2 Incident stabilization, and 3. Property stabilization. 6. If County, State and/or Federal assistance is needed, the ESF #4 representative will advise the Operations Desk Manager, which will in turn notify Hillsborough County EOC (HCEOC). 7. Fire personnel participate in numerous response and recovery activities in addition to their traditional roles. Included in these activities are: notification of populace in evacuation zones, evacuation assistance to evacuees in danger, transportation support to special needs evacuees, paramedic support at regular and special needs shelters before and after a disaster event, search and rescue operations, first aid assistance for disaster victims, support to the Red Cross, etc. 8. Deployed firefighting resources will be systematically demobilized from operating locations as the incident allows. Coordination will be effected between incident commander(s) and jurisdiction fire headquarters to determined sequence of demobilization of resources. Under major disasters when the Tampa EOC is activated, demobilization will be coordinated between the incident commander(s), Tampa EOC and jurisdiction fire headquarters. Demobilization of mutual aid resources will be coordinated with the ESF #4. 9. Each fire-fighting agency maintains inventories of vehicles and equipment. Resource lists are updated regularly, at least annually. ORGANIZATION In the Incident Command System, ESF #4 reports through the Operations Section within the City of Tampa EOC. RESPONSIBILITIES 1. The primary mission of ESF #4, Tampa Fire Rescue is the preservation of life and property, and includes capabilities for fire prevention and suppression, confined space and high angle extrication, water rescue, urban search and rescue, and response to hazardous material events that are an immediate threat to health or the environment. During major emergency situations, Tampa Fire Rescue operations may be expanded beyond normal operations. Annexes ESF #4b CEOP 2007

37 2. Under normal circumstances, the local Fire Chief of the district where an incident occurs shall coordinate the ongoing fire activities in that district, utilizing the National Incident Management System. 3. Allocate municipal fire resources and personnel to assure adequate fire suppression and rescue capability. 4. Coordinate with the volunteer personnel (CERT, Red Cross, etc.) to provide adequate relief for fire services personnel where possible. ACTIONS Preparedness 1. Arrange to secure fire/rescue vehicles and stations. 2. Determine staffing needs. 3. Appoint and brief staff. 4. Place on standby resources and support personnel. 5. Place on standby alert personnel who are on vacation, leave, and off-duty. 6. Ensure updated call list is accessible. 7. Prepare personnel assignments. Establish work/relief rotation schedule. 8. Alert on-duty personnel. 9. Recall off-duty personnel when needed. 10. Mobilize reserves. 11. Assign personnel and equipment. 12. Mobilize resources and support personnel when needed. Response 1. The lead agency designee will locate at the EOC as soon as possible after notification. 2. The lead agency designee will brief or be briefed by the EOC Section or Operations Chief and ensure that communications lists are established with local command and control, primary agencies, support agencies, county counterparts and others as deemed necessary according to existing procedures. Annexes ESF #4c CEOP 2007

38 3. Determines initial and ongoing activities and damage assessments through established intelligence gathering procedures. 4. Determines and resolves issues regarding resource shortages and bottlenecks, interagency conflicts and policy matters as necessary. 5. Maintain close contacts with other cities, Hillsborough County and other regional agencies and EOC. 6. Maintain complete logs of activities completed, resource orders, records, and reports. 7. Provide logistics support for mobilization of Regional Resources. 8. Task support agencies as necessary for accomplishment of ESF responsibility. 9. Make arrangements for out of city ESF #4 responders to include transportation (if necessary) and sleeping accommodations. 10. Establish staging areas of mutual aid responders and deploy teams as needed. 11. Obtain the unique Revenue and Finance identification code from the Chief Accountant and provide to all personnel for use on all event-related documentation. 12. Identify and code all resources used (purchase receipts, inventory issues, labor, equipment and contract services employed) with the disaster project number or name on a daily basis. This documentation will be summarized and forwarded to the Chief Accountant or designee for reimbursement purposes. Recovery 1. Initiation of recovery operations will occur when feasibly possible and will follow normal field operation protocols. 2. Identify and code all resources used (purchase receipts, inventory issues, labor, equipment and contract services employed) with the disaster project number or name on a daily basis. 3. Summarize and forward summaries of expenditure documentation to the Chief Accountant or designee per the department's Disaster Reimbursement Procedures Manual. Annexes ESF #4d CEOP 2007

39 INTERFACE ESF #6, Mass Care ESF #8, Health and Medical ESF #9, Search and Rescue ESF #10, Hazardous Materials ESF #13, Military Support ESF #14, Public Information ESF #16, Law Enforcement Annexes ESF #4e CEOP 2007

40 AGENCIES Lead Office of Emergency Management Support ESF #5: INFORMATION & PLANNING Growth Management & Development Technology & Innovation All other agencies supporting City EOC PURPOSE 1. Collect, interpret and distribute information to assist government agencies, private business and the general public with response and recovery operations. Disseminate the process for how missions/assignments and resources will be coordinated between agencies and levels of government. 2. Ensure all computers and information technology in EOC and Command Centers are in a constant state of readiness. 3. Provide impact and damage assessment information to all pertinent county, state and federal agencies. CONCEPT OF OPERATIONS ESF #5 acts as the Planning Section Lead and central point of contact for gathering information/intelligence and producing the incident action plan. The City EOC when activated will become the central repository for all information concerning the emergency situation. The consolidated information will then be collated, evaluated, and disseminated by the appropriate organization operating in the City EOC. 1. Assessment of Emergency Situation a. All organizations and response personnel should be prepared to make an initial report and periodic reports of how the emergency situation generally effects the City from their organizations and/or personal perspective, and specifically on how the emergency situation effects their current operations, and future continuity of operations, to include what capabilities and resources they now need, or will need in the immediate future. b. Information will be consolidated and evaluated in the Tampa EOC to determine emergency actions, plans, and priorities. Annexes ESF #5a CEOP 2007

41 c. Evaluated information will be disseminated to the various organizations supporting emergency operations in the City by the Tampa EOC applicable department. d. On-site emergency information will be disseminated by the respective Incident Commander on the scene, as appropriate. e. The City EOC will keep the Hillsborough County EOC (HCEOC) apprised of the situation, as appropriate and will coordinate information with the surrounding municipalities, and neighboring Counties as necessary. f. The Office of Public Affairs will disseminate Emergency Public Information to the general public from the City EOC or Regional Joint Information Center, if activated. 2. Situation Reports ESF #5 will collect and disseminate periodic situation reports developed in ETeam by all organizations supporting emergency operations in the City that describe the status of emergency operations and future operational strategies, and submitted to the City EOC Operations Officer for consolidation and review. 3. Informational Displays Displays, briefs, or tailored reports using collated statistical, narrative, and graphical information from various sources should be developed by ESF #5 that portray the overall emergency situation for dissemination to organizations supporting emergency operations in the City. 4. Required Emergency Information Information concerning the emergency situation should be organized into major categories and subcategories. This information should accurately describe and portray the impacted area and how the emergency situation is affecting critical infrastructure and continuity of operations. At a minimum, the following information, not in any priority, is required to maintain situational awareness and to portray an accurate picture of the emergency situation: a. Capability and Resource needs b. Damage Assessment c. Deaths/ Injuries d. Disaster Area Boundaries e. Incident Command Status f. Life Saving information g. Mass Care and Shelter requirements and status Annexes ESF #5b CEOP 2007

42 h. Media Broadcasts on the Emergency Situation i. Missing Persons j. Outside Assistance k. Resource Tracking l. Status of Communications/ Telecommunications/ IT Infrastructure m. Status of Medical and Health Infrastructure n. Status of Emergency Response and Support Organizations o. Status of Energy/ Power Infrastructure p. Status of Public Works/ Public Utilities Infrastructure q. Status of Transportation Infrastructure r. Weather data affecting the Emergency Situation and Emergency Operations 5. The priority for information collection will be as follows: a. Life Saving Operations b. Critical Infrastructure Status c. Current Hazard Analysis d. Essential Capability and Resource Needs Assessment e. Damage Assessment ORGANIZATION The ESF #5 lead agency representative reports to the EOC Supervisor. Groups under ESF 5 include: Planning Section Chief, Department of Technology & Innovation, Geographic Information Systems (GIS), ETeam, Communications/Warning, Damage/Impact Assessment, Growth Management, and Documentation Unit. RESPONSIBILITIES The Lead Agency will: 1. Be the primary coordinating agency for this ESF. 2. Develop and maintain the process for information flow during an emergency or disaster. 3. Develop and maintain liaison with support agencies to ensure effective coordination of information flow. 4. Develop reporting formats and systems, and coordinate damage assessment reporting procedures to maintain situational awareness of the hazard, its impact, and emergency operations during an emergency situation. 5. Ensure that appropriate reports are generated and forwarded to the County EOC, as required. Annexes ESF #5c CEOP 2007

43 6. Keep County EOC and the surrounding municipalities, informed on the emergency situation. 7. Prepare an initial strategy for the immediate operational period (e.g., the next four hours, the next 24 hours). 8. Establish time intervals for the operational period. 9. Ensure that long range planning is conducted during emergency situations to identify capability and resource needs for future emergency operations (72 hours out and beyond). 10. Obtain a summary of resources and agencies currently involved in response to the incident. 11. Prepare a list of all agencies, department, and/or individuals with whom contact must be made for representation in the EOC. 12. Compile and display incident assessment and status information. 13. Assemble information on alternative strategies. 14. Identify the need for specialized resources. 15. Provide periodic predictions on incident potential. 16. Prepare and distribute Incident Action Plans in conjunction with EPG and EOC Section Chiefs. 17. Maintain communications with the TPD and TFR Command Centers, Emergency Response Centers, City Shelter and HCEOC. 18. Prepare geographical depictions of the disaster impact. 19. Assist in briefing EPG and EOC staff. 20. Prepare an EOC phase-down/demobilization plan. 21. Support Agencies will provide staff to train to assist in emergency operations center. Technology and Innovation will: 1. Ensure EOC network, devices and applications are available and verified. 2. Provide ETeam/Web/GIS support for EOC supervisor and all functions as needed. Annexes ESF #5d CEOP 2007

44 3. Provide interagency technology support services as needed. 4. Assist in shutdown and demobilization for EOC technology components. ACTIONS Preparedness The Office of Emergency Management will: 1. Perform a hurricane vulnerability analysis of the threatening emergency event and revise as situation warrants. 2. Monitor NOAA Weather Radio information. 3. Maintain and update needed computer data and programs, maps, critical facility information, evacuation studies, demographics and critical city data. 4. Periodically review and update procedures, forms and the proper application of information and data. 5. Determine method of assessing damages; and activate damage assessment team(s). Technology and Innovation will: 1. Ensure EOC network devices and applications are available and verified. 2. Provide interagency technology support services as needed. Tampa Police Department 1. TPD will implement interior and exterior security systems and plans for EOC. 2. Provide EOC staff support, as needed. Response The Office of Emergency Management will: 1. Develop Incident Action Plans. 2. Complete and transmit resource requests, situation and impact report(s) to HCEOC. Initial situation report will be sent to the HCEOC within the first four hours of an Annexes ESF #5e CEOP 2007

45 event. Situation/Impact reports thereafter will be transmitted to HCEOC by 5:00pm daily until no longer required. 3. Monitor storm characteristics, and provide periodic predictions on incident potential. 4. Activate the warning/information communication networks. 5. Determine initial mutual aid requirements and request assistance from HCEOC via Resource Requests. 6. Compile and display incident assessment and status information. 7. Track mission request and update status boards. 8. Maintain communications with HCEOC. Technology & Innovation Department will: 1. Provide ETeam Support, and display mapping and spatial analysis. 2. Provide EOC and interagency technology support as needed. 3. Post emergency information, Situation Reports and Re-entry data onto the City Emergency Management Web Page in regularly scheduled intervals. 4. Complete and report, as required, information addressed in Agency and Jurisdictional Situation Reports. Recovery The Office of Emergency Management will: 1. Collect and process information regarding recovery activities while the response phase of the disaster is on going. 2. Notify Mayor to activate and mobilize the City Recovery Task Force led by Growth Management & Development Services, Director and Code Enforcement, Director to perform duties in accordance with all post disaster recovery operations. 3. Determine information and client need data for disaster recovery centers, individual assistance and temporary housing programs. 4. Facilitate support and information to assist State s Rapid Impact Assessment Team (guides, transportation, maps, landing zone locations with latitude and longitude). Annexes ESF #5f CEOP 2007

46 5. Compile information to support recovery activities. 6. Develop IAPs to identify projected operational objectives and requirements for the recovery phase. 7. Establish Disaster Recovery Information Centers and coordinate other support activities. 8. Anticipate the types of recovery information the Operations Section will require. 9. Establish staging areas. 10. Establish emergency distribution centers and coordinate other support activities with the HCEOC upon receiving a Presidential Declaration. 11. Coordinate emergency relief assistance. 12. Distribute FEMA information to city provided at briefing. 13. Prepare EOC phase down/demobilization plan. Technology & Innovation Department will: 1. Maintain the City Emergency Management Web Page. 2. Prepare maps showing disaster damage locations. 3. Provide EOC and interagency technology support as needed through demobilization. 4. Upon demobilization, assist EOC with ETeam reporting and center shutdown of emergency related technology. Growth Management & Development Services will: 1. Provide assistance in the establishment of temporary housing sites. 2. Transition Recovery activities from the Emergency Operations Center to another facility in order to ready the EOC for the next disaster event. All Departments and Governmental agencies having disaster related expenses and damages: 1. Should attend the FEMA public officials briefing for Public Assistance. 2. Develop project worksheets for their areas of responsibility. Annexes ESF #5g CEOP 2007

47 3. Coordinate documentation of emergency work (daily activity reports; personnel, equipment and materials expense logs; and data on damage eligible for Federal reimbursement). Mitigation 1. Assess the City s emergency management programs, with assistance from county, state and federal agencies. 2. Provide assistance in the establishment and coordination of State/Federal hazard mitigation programs. 3. Perform hazard mitigation projects or programs to reduce the community s hurricane susceptibility and vulnerability. INTERFACE All ESFs. Annexes ESF #5h CEOP 2007

48 AGENCIES Lead Department of Parks & Recreation Support Office of Emergency Management Tampa Fire Rescue Tampa Police Department American Red Cross Salvation Army United Way of Tampa ESF #6: MASS CARE AND SHELTER PURPOSE ESF #6 coordinates activities involved with the emergency arrangements for temporary shelters, emergency mass feeding, emergency first aid, and the bulk distribution of relief supplies for victims of a disaster and disaster workers. CONCEPT OF OPERATIONS 1. OEM is responsible to ensure the necessities of food, shelter, etc. are provided to city employees during disaster situations. Close coordination will be maintained between the Department of Parks and Recreation, Tampa Fire Rescue, Tampa Police Department and the American Red Cross. 2. The Department of Parks and Recreation will manage all City Employee Shelters and provide for employee child care during emergencies. If additional shelter space, food or staffing support is required, the Department will call the City s EOC to request additional resources. 3. Tampa Fire Rescue will coordinate deliveries of water and food, pre-event, to all City Employee Shelters. 4. OEM will activate emergency feeding contracts with vendors to provide hot meals at each employee worker staging and shelter location. 5. Tampa Police Department will provide security and law enforcement personnel resources at each City Employee Shelter. Annexes ESF #6a CEOP 2007

49 6. The County manages all emergency mass care shelters for the public in coordination with the County School Board. The Red Cross has established procedures for operating public shelters. The Red Cross provides volunteers assigned to work in the shelters and shelter management training where they are given instruction on how to handle the many aspects of shelter operations. The Red Cross assigns managers, nurses and workers to each shelter to handle shelter functions including overall shelter management, registration, medical care, logistical requirements, etc. The Red Cross maintains a shelter assignment list of agencies and volunteers, which is updated annually prior to hurricane season. The Red Cross actively recruits and trains volunteers on a continuing basis to ensure there is sufficient staffing for each shelter on a 24-hour basis. 7. In a major local disaster, it is anticipated that large quantities of food, clothing and other relief supplies will be donated to the community from nationwide sources. In this event, incoming supplies will be directed to the City/County Relief Center located at the Florida State Fairgrounds. Relief Center personnel will manage the distribution of these relief supplies. ORGANIZATION In the Incident Command System, ESF #6 reports through the Logistics Section-Services Branch within the City of Tampa EOC. RESPONSIBILITIES ESF #6 has a responsibility to organize within the City the capability to meet basic human needs (shelter, food, clothing, inquiry, and emergency social services) for City emergency workers in disaster situations and to outline responsibility and policy established for operations before, during, and after a disaster. Hillsborough County EOC (HCEOC) is required to manage all Mass Care operations for the entire county in close coordination with each of its cities. ACTIONS Preparedness 1. ESF #6 will maintain a roster of primary contact ESF personnel. 2. ESF #6 will ensure an up-to-date shelter list is available based on information from City EOC & HCEOC. 3. ESF #6 will have, procure, and regularly update a list of all agencies (public and private) that have a mission and capability to provide mass feeding in times of disaster. 4. ESF #6 agencies will participate in City exercises and conduct, at least annually, ESF #6 training to validate this ESF description and supporting SOPs with County counterparts. Annexes ESF #6b CEOP 2007

50 Response 1. In addition to prepared meals provided by organizations as noted above, food commodities will become available through donated goods arriving at the Relief Center at the Fairgrounds. 2. Lead and support agencies will have and maintain appropriate listings of agency staff to notify for response activities. 3. ESF #6 will coordinate with ESF-#5, #11, and #18 regarding employee feeding sites established by OEM. 4. Shelters will be opened and closed in accordance with City need as assessed by OEM. Final decision rests with Red Cross for Red Cross managed shelters. 5. ESF #6 will monitor occupancy levels and ongoing needs, and will provide ESF #5 with an updated list of operational shelters. 6. ESF #6 will coordinate with OEM to update lists of available shelters including Special Needs Shelters (SNS) in ETeam. 7. ESF #6 will coordinate with ESF #8 for the provision of medical services and mental health services in shelters with the appropriate agencies. 8. ESF #6 will coordinate with appropriate agencies to ensure that each shelter has a working communications system and has contact with the City EOC and the managing agency. This may include radio, telephone, computer, or cellular telephone communication devices. 9. ESF #6 will coordinate with ESF #16 regarding additional security resources, if needed, at mass care shelters. Recovery Comfort Stations In the early stages of disaster response and recovery activities (possibly within hours after disaster impact), comfort stations may be set up by the state for disaster victims and emergency responders. Comfort stations are set up in centralized locations and provide basic life sustaining services to disaster victims who do not need shelter and for emergency responders who are working in disaster areas. Comfort stations will provide one or more of the following basic minimal life sustaining services: a. Food, water, prepared meals, and potable water for drinking and hygiene. Commodity food will not be distributed to victims at comfort stations. Water and ice, however, may be distributed. Annexes ESF #6c CEOP 2007

51 b. Disaster relief supplies including comfort kits and cleanup kits, etc c. Health and first aid treatment, which may include applicable vaccinations. d. Information on recovery services and programs available through public and private agencies. e. Temporary refuge. Comfort stations are not designed for overnight stays. However, they may serve as respite areas with minimal amounts of cots, tents, etc. and serve as a means of supporting other services available at the site. f. Crisis counseling for victims via field outreach programs of appropriate agencies. The number of comfort stations and the types of services provided will be based on the given disaster and its magnitude. INTERFACE ESF #1, Transportation ESF #5, Information & Planning ESF #8, Health & Medical ESF #7, Resource Support ESF #11, Food and Water ESF #16, Law Enforcement Annexes ESF #6d CEOP 2007

52 AGENCIES Lead Purchasing Department Support ESF #7: RESOURCE SUPPORT Office of Emergency Management Revenue & Finance Department American Red Cross Salvation Army United Way Greater Tampa-Community Emergency Response Team (GT-CERT) PURPOSE Ensure that the needs of emergency responders and residents are prioritized so that additional resources can be located, secured, distributed by appropriate departments and used in the most effective manner possible during response and recovery operations. POLICIES 1. Immediate survival and the needs of victims will be given the highest priority in resource allocation decision-making. 2. All emergency responders (city departments and private organizations) must use all of their own available and obtainable resources before requesting assistance from ESF #7. 3. ESF #7 will support emergency operations by supplementing available and obtainable resources of response and recovery agencies. CONCEPT OF OPERATIONS The lead ESF #7 agency in cooperation with the Logistics Section Manager will have the authority to determine which facilities, resource receiving areas, checkpoints and warehouses should be made operational. In addition, they will determine if a Donations phone bank should be activated and if so, will advise the ESF #15 lead agency of this decision. ORGANIZATION In the Incident Command System, ESF #7 is the lead function in the Logistics Section and reports directly to the EOC Supervisor. Annexes ESF #7a CEOP 2007

53 RESPONSIBILITIES 1. As required in the General Responsibilities of all ESF teams, resource shortfalls should be estimated based on the agencies available and obtainable resources. 2. Anticipate needs which will go above and beyond local resource capabilities. Begin preparations and arrangements for meeting those needs through the most appropriate means. 3. Compile local resource lists and the establishment of agreements and contracts prior to the onset of any emergency. 4. Assessment and prioritization of all disaster-related needs will be made on an ongoing basis to ensure the most efficient use of resources. 5. Obtain resources through one of several means including local resource inventories or local agreements, donations, mutual aid (local or statewide), memoranda of understanding, or procurement. 6. Receipt, inventory and organization of bulk resources at the most appropriate staging areas. 7. Identification and operation of facilities for the purpose of receiving and storing resources. 8. Coordination of effective transportation of resources to their destination. 9. Manage staging, reception and distribution areas. ACTIONS Preparedness 1. Advise departments to submit potential requests for resources in advance of an event. 2. Maintain list of agencies with which contracts, agreements or arrangements have been made. 3. Identify warehouses and locations that could be used for staging areas for incoming resources. 4. Compile resource lists from EOC representative agencies. 5. Submit preliminary mutual aid requests to HCEOC. Annexes ESF #7b CEOP 2007

54 6. Receive and process all incoming resource requests. Response and Short-Term Recovery Acquire funds to purchase needed emergency resources. 1. Activate a City Disaster Emergency Purchase Order System if the City s electronic Purchasing and Procurement Program is rendered inoperative. 2. Anticipate needs based on damage assessment reports and prior experiences. 3. Receive resource requests and route as appropriate. 4. Determine need to activate Recovery Distribution Center(s). 5. Maintain log or other tracking system for loaned property. 6. Coordinate security, if necessary, for warehouse stores. 7. Secure resources through existing donations, mutual aid, and/or procurement. Long-Term Recovery and Deactivation 1. Contact all recipients of loaned equipment, etc. and make arrangements for their return. 2. Arrange for relocation, disposal or storage of excess donations. 3. Close warehousing facilities after verifying that all paperwork is completed. 4. Deactivate volunteers and staff. 5. Send or ensure that appropriate letters/certificates are presented to donors and suppliers. 6. Determine if donors and suppliers are willing to enter into MOU or other agreements. 7. Insure that all loaned or rented property is returned to the ESF #7 for proper disposition and returned to the proper owner. INTERFACE All ESFs. Annexes ESF #7c CEOP 2007

55 AGENCIES Lead Tampa Fire Rescue Support ESF #8: HEALTH & MEDICAL SERVICES Hillsborough County Health Department Wastewater Department Water Department PURPOSE 1. Plan for, mobilize and manage health, medical, and human services during the response and recovery phases of a disaster. 2. Coordinate with Hillsborough County Health Department to identify health, medical and human service needs of City of Tampa residents after a disaster. POLICIES Emergency response measures may be exclusively dependent on local and pre-positioned resources during the first 24 hours. CONCEPT OF OPERATIONS ESF #8 services include: Medical treatment, transport and support to disaster victims, response personnel and the general public; Pre-positioning at public and special needs shelters; Provide emergency social service assistance for prescription medicines to those in need; Coordinate support from other social service agencies to provide needed assistance; Treatment, transport and evacuation of the injured; Disposition of the dead; Crisis counseling; Medical and special needs evacuations. Community health needs include: Prevention and control of disease spread; Protection of public from contaminated foods and drugs; Control of vermin and other public health hazards; Annexes ESF #8a CEOP 2007

56 First aid treatment; Collaboration with city, county and private potable water systems in the restoration of safe drinking water supply; Collaboration with law enforcement officers in the release of human remains to the Hillsborough County Medical Examiner for identification and disposal and assisting as needed. ORGANIZATION In the Incident Command System, ESF #8 reports through the Operations Section in the City EOC. RESPONSIBILITIES Tampa Fire Rescue will: 1. Assess medical needs. 2. Coordinate hospital services. 3. Monitor field care workers. 4. Provide general medical information for disaster victims. Hillsborough County Public Health Department will: 1. Monitor for high-risk infectious diseases. 2. Provide for body removal and monitor deceased identification. 3. Provide for social service assistance for indigent burials in the community. Wastewater Department will: Coordinate potable water services and alternative human waste facilities. ACTIONS Preparedness 1. Perform a preliminary vulnerability analysis based upon projected damage assessment data. 2. Coordinate with the Hillsborough County Health Department at HCEOC to determine timeframe for commencement of acquisition of nurses, doctors, oxygen cylinders and other supplies to support shelter operations. Annexes ESF #8b CEOP 2007

57 3. Arrange to secure EMS ambulances. 4. Coordinate the establishment of an emergency worker shelter (i.e., designation, staffing, and supplies -Carver Center). 5. Provide coordination/support for referrals to the HCEOC for emergency benefits, evaluations for competency, and aftercare support. 6. Coordinate with area nursing homes and adult living facilities to initiate response plan related to relocating residents. 7. Coordinate with local hospitals to initiate emergency plans for relocating patients. 8. Coordinate with county on activation of ARC Grief Counseling Teams for Mass Casualty Disasters (i.e. Bus accident, Airplane crash, Explosion, etc.) 9. Provide assisted living services support at shelters. 10. Relocate all emergency personnel to shelter, as needed. 11. Commence coordination of post-storm response planning activities: emergency medical dead, and public health monitoring. 12. Provide social services assistance at shelter through HCEOC. Response 1. Coordinate with HCEOC to monitor public health conditions and correct deficiencies. 2. Coordinate with ESF #15 to provide relief personnel for health workers. 3. If necessary, set up casualty collection points within the City. 4. Coordinate with ESF #14 to disseminate information to the public concerning potential and existing health hazards. 5. Coordinate with HCEOC to identify mental health needs of those affected by or responding to the disaster. Coordinate disaster mental health services and critical incident stress debriefings with the ARC Grief Counseling Teams. 6. Coordinate with ESF #16 for victim identification and notification of next of kin, and ESF #14 for release of information to the public. 7. Coordinate with Mosquito Control for air and land-based units for vector control. Annexes ESF #8c CEOP 2007

58 8. Provide Support For Primary Shelters in City of Tampa: Tampa Fire Rescue will provide medical support for pre-identified shelters in the City of Tampa. The personnel staffing the shelters will be noted as 3rd Paramedic or Inspector. Also, a rescue unit with paramedics will be provided at the special needs medical shelters within the city limits. Recovery 1. Coordinate with HCEOC to ensure adequacy of sanitary facilities in shelters. 2. Monitor and report any potential or existing environmental and epidemiological concerns. 3. Coordinate with ESF #14 the dissemination of information to the public concerning potential and existing health hazards. 4. Coordinate with ESF #3 to ensure the availability of potable water, an effective sewage system and sanitary garbage disposal. 5. Coordinate with HCEOC to inspect purity and usability of all foodstuffs, water, pharmaceuticals, and other consumables that were exposed to the hazard. 6. Coordinate the inspection of damaged buildings in search of health hazards. 7. Coordinate with Public Health for immunizations or quarantine procedures, if necessary. 8. Coordinate with Public Health to monitor food handling and mass feeding sanitation service in emergency facilities. INTERFACE ESF #6, Mass Care ESF #14, Public Information ESF #15, Volunteers and Donations ESF #16, Law Enforcement Annexes ESF #8d CEOP 2007

59 ESF #9: SEARCH & RESCUE AGENCIES Lead Support Tampa Fire Rescue (TFR) Department of Public Works Greater Tampa Community Emergency Response Team (GT-CERT) Hillsborough County Fire Rescue St. Petersburg Fire Rescue Tampa Electric Company (TECO) Tampa Police Department (TPD) United States Coast guard Memoranda of Understanding (actual or anticipated) 1. Any organization or entity supplying pre-arranged goods and/or services of potential value in emergency operations and their aftermath (i.e. heavy equipment, cranes, shoring materials, K-9 search and rescue, etc.). 2. United States Coast Guard Sector St. Petersburg. Voluntary Agencies Red Cross, Salvation Army, Civil Air Patrol: Hillsborough One Senior Squadron, U.S. Coast Guard Auxiliary: Tampa, FL and GT-CERT. PURPOSE The purpose of this ESF is to coordinate Search and Rescue Operations and Resources during emergency response and recovery. ESF #9 will provide support to local governments and agencies and describe the use of resources in both Urban Search and Rescue (USAR) and Search and Rescue (SAR) in response to actual or potential emergencies. SCOPE SAR activities include, but are not limited to: Emergency incidents that involve locating missing persons; Annexes ESF #9a CEOP 2007

60 Locating boats which are lost at sea; Locating downed aircraft; Extrication if necessary; Treating any victims upon their rescue. The USAR activities include, but are not limited to: Locating, accessing, stabilizing and removing victims trapped in collapsed structures, confined spaces, trenches and in urban flood waters. The provision of Emergency Search and Rescue Operations Support includes: Performing necessary actions to locate victims within impacted areas to include coordination with agencies that can provide aerial aviation support via helicopters. Coordinating Search and Rescue Assistance Requests from other emergency operations centers and other ESFs received through the EOC. Coordinating, allocating and prioritizing Search and Rescue Operations Resources to include people, materials, goods, and services within the impacted areas. Performing necessary actions to assist with rapid impact assessment during recovery operations. POLICIES Priorities The assets available to ESF #9 will be used to support county emergency operations and other ESFs with their emergency efforts. The priorities for allocation of these assets will be: 1. All operations will be conducted using the Incident Command System (ICS) in compliance with National Incident Management System (NIMS) standards with a Unified Command Structure being utilized whenever applicable. 2. To locations or events where there may be numerous trapped or vulnerable victims of the emergency who need immediate medical and rescue assistance. Structures that offer the highest chance of survivability (in terms of type of construction) and the number of potential victims (in terms of type of building occupancy and vulnerability to hazard affects) should receive priority. Examples of such structures could include hospitals or walk in clinics, shelters (schools, churches, hotels, etc.), mobile home Annexes ESF #9b CEOP 2007

61 parks, nursing home and independent living retirement centers, high-rise and multiresidential buildings, and office buildings. 3. Assisting in the evaluation of persons from immediate peril. 4. Responding to and implementing public safety and protective actions. 5. Providing for the safety and health of all emergency response personnel by providing logistical support, food/hydration, shelter and medical care. ESF #9 will interface with ESF #8, ESF #11 and ESF #15. RESPONSIBILITIES Lead Agencies Tampa Fire Rescue is designated as the Lead Agency for this ESF and will coordinate all activities of ESF #9. The Fire Chief will initiate recovery activities in coordination with other City departments related to search and rescue, damage assessment and temporary housing for displaced citizens. As the Lead Agency they are responsible for the following: 1. Notification, activation and mobilization, through the Office of Emergency Management of all agencies assigned to the ESF. 2. Organization, assignment and staffing of all facilities at which this ESF is required to be located. 3. Coordination of all support agency actions in performance of missions assigned to this ESF. 4. Coordinating requests for assistance and additional resources in performance of the mission of this ESF from all assigned agencies and forwarding them to the appropriate ESF or agency. 5. Providing situation status reports to ESF #5 periodically or on request. 6. ESF #9 will interface with ESF #6 and ESF #8 to assist with medical treatment of patients as needed. 7. ESF #9 will interface with the Medical Examiner for all fatalities. 8. ESF #9 will collect, coordinate and distribute initial impact analysis information as quickly as possible. Aviation assets (fixed wing and rotary) utilizing video cameras Annexes ESF #9c CEOP 2007

62 will be the quickest way to identify the extent of storm damage over large areas. More localized information will come from fire and law enforcement reconnaissance teams. Support Agencies All support agencies of this ESF are responsible for the following: 1. Notifying, activating, and mobilizing all personnel and equipment to perform or support assigned functions as designated within the Basic Plan of this document or the response actions of this document. 2. The designation and assignment of personnel for staffing of all facilities at which this ESF is required, and representation is determined by the primary agency of this ESF to be necessary. 3. Coordination of all actions of the support agency with the primary agency in performing assigned missions of the ESF. 4. Identifying all personnel and resource requirements to perform assigned missions that are in excess of the support agencies capabilities. CONCEPT OF OPERATIONS 1. General During declared States of Local Emergency, the Lead Agency of this ESF is responsible for implementing its functions. A representative of the Lead Agency will be available in the EOC during activation to respond to requests for support submitted to this ESF. This person will staff the work station assigned to this ESF in the EOC, and will identify which support agencies for the ESF are required, and take steps to assure that support agencies are activated or on alert as appropriate. ESF #9 will coordinate the provision of other jurisdictional search and rescue operations personnel and equipment. It will also coordinate the mobilization of resources through the Florida Fire Chief s Association (FFCA) Fire Rescue Disaster Plan. It will additionally coordinate with ESF #15 for the utilization of other resources volunteered from other sources. 2. SAR Divisions The Fire Department has divided the City into 12 Search and Rescue Divisions for command and control purposes. Each Division contains identically equipped and staffed Task Forces made up of TFR companies, TECO, TPD, DPW, etc which shall be used during the initial phases of hurricane search and rescue operations. TFR Command shall reassign resources on an as-needed basis, as information is received through the Annexes ESF #9d CEOP 2007

63 City and County EOC's as well as through city departments engaged in their specific hurricane operations. The SAR Divisions consist of the following locations: Division 1 - Division 4 - Division 16 - Division 3 - Division 14 - Division 15 - Division 13 - Division 18 - Division 21 - Division 9 - Division 11 - Division Personnel And Equipment a. Search and Rescue Task Force are comprised of approximately: 2- Engine Companies, 8 personnel 1-Truck Company (if available), 4 personnel 1-Rescue Company, 3 personnel 1-TECO Line Truck 1-DPW Front End Loader 1-DPW Dump Truck 1-TPD unit, 2 personnel Specialty Companies as needed i.e. Haz-Mat, USAR, TSAR, CCT. b. Logistical support will be provided as needed. Annexes ESF #9e CEOP 2007

64 ORGANIZATIONAL STRUCTURE In the Incident Management System, ESF #9 reports to the Operations Section Chief within the City of Tampa EOC. ACTIONS Preparedness 1. Inventories and locations of available Search and Rescue Operation Resources will be verified and provided to ESF #5, Information and Planning. Response 2. All agencies of ESF #9 will establish communications with appropriate field personnel and ensure that they are ready for a timely response. 3. Resources may need to be repositioned to prioritize and develop strategies for the response phase. 4. All Search and Rescue Operations Resources that may be needed in a recovery should be removed from the potentially vulnerable areas to a staging area. 5. ESF #9 will coordinate with ESF #10 through operations section chief to identify large quantities of extremely hazardous materials that have been released as a result of the disaster. 6. ESF #9 will coordinate with ESF #16, ESF #8, ESF #4, ESF #3 and TECO to consider pre-assembling Search and Rescue teams. These teams will be capable of moving through areas impassible to street vehicles, neutralizing downed power lines, extinguishing fires, rendering life support, maintaining security within the area of team operation and communicating information with incident command. 7. State and other resources from outside the disaster area will be mobilized via mutual aid agreements and state of emergency response plans. 1. Priorities will continually be reassessed to address the most critical Search and Rescue Operation needs and the development of strategies to meet them. 2. Resources that are committed to specific operations will be tracked for redeployment if necessary. 3. Updated information will be provided to ESF #5. Annexes ESF #9f CEOP 2007

65 Recovery CITY OF TAMPA 4. Resources that are not tasked with an operation will be re-staged as appropriate. 5. ESF #9 will coordinate resources between County, Regional, State, and if requested, Federal Search and Rescue Operations. Initial Recovery Actions 1. Provide resources to assist human relief and recovery efforts. 2. Development of recovery actions and strategies. Continuing Actions Search and Rescue Operations will continue to be provided for specific requests. INTERFACE ESF #1, Transportation ESF #2, Communications ESF #3, Public Works ESF #4, Fire ESF #5, Planning & Intelligence ESF #6, Mass Care ESF #7, Resource Support ESF #8, Health and Medical ESF #10, Hazardous Materials ESF #11, Food and Water ESF #12, Energy ESF #13, Liaison ESF #14, PIO Annexes ESF #9g CEOP 2007

66 ESF #15, Volunteers and Donations ESF #16, Law Enforcement Annexes ESF #9h CEOP 2007

67 AGENCIES Lead Tampa Fire Rescue ESF #10: HAZARDOUS MATERIALS Support Hillsborough County Fire Rescue Pinellas County Regional Hazardous Materials Team All approved hazardous materials response/clean-up companies. PURPOSE 1. Help coordinate needed resources for an Incident Commander and to monitor areas identified for potential releases. 2. Provide necessary information to responders. 3. Monitor State of Florida authorized contractors clean-up of a hazardous materials. POLICIES ESF 10 is maintained and updated by the Lead Agency. Each listed agency/department will be responsible for maintaining their appropriate standard operating procedures and protocols to ensure consistency with all applicable Federal/State/Local requirements. CONCEPT OF OPERATIONS The on scene Incident Commander will determine if a Hazardous Material (HAZMAT) Response Team needs to respond, unless requested prior to this determination. There are fixed decontamination facilities that presently exist in the City of Tampa. The on-site HAZMAT Team will provide decontamination, if necessary. All contaminated wastes from this process will be properly disposed by a state authorized clean-up contractor. Local area hospitals within the City will provide decontamination, if necessary. All contaminated wastes from this process will be properly disposed by a state authorized clean-up contractor. ORGANIZATION In the Incident Command System, ESF #10 reports through the Operations Section, in the City EOC. Annexes ESF-10a CEOP 2007

68 RESPONSIBILITIES 1. Ensure public safety by supporting the incident commanders need for evacuations, hazardous material support and/or cleanup or mitigation, in a first response capacity. (Lead, Support and Mutual Aid Departments/Agencies) 2. Each Agency (Lead, Support and Mutual Aid) is responsible to ensure their responders are trained to the appropriate training level. 3. Water, Storm Water, and Wastewater Departments are to ensure that if hazardous materials are stored onsite that they have a Hazardous Material Release Plan designed to effectively address hazardous material releases at their facilities. This Plan should ensure the protection of the Public s health, safety and welfare at all times. ACTIONS Preparedness 1. Identify the local agency or the individual, by title or position that has primary responsibility for coordination of hazardous materials activities. 2. The responding TFR Incident Commander has the primary responsibility of coordinating hazardous material activities on scene to ensure that the immediate threat to the citizen s safety, health and welfare is properly addressed. Once this goal has been met the Office of Environmental Coordination will work with the responsible parties and appropriate State/County agencies/departments in the cleanup of the released hazardous material. 3. Planning assumptions that were considered in the development of the hazardous materials function. (i.e., capability limitations, resource shortfalls, use of mutual aid/outside resources and personnel, etc.). For those small or limited events (e.g. small localized fire, accident related fuel spills), the on scene Incident Commander has the primary responsibility of coordinating hazardous material activities on scene to ensure that the immediate threat to the citizen s safety, health and welfare is properly addressed. Once this goal has been met the Office of Environmental Coordination will work with the responsible parties and appropriate State/County agencies/departments in the cleanup of the released hazardous material. For those major events that require the activation of the EOC and ESF-10, and where City resources can adequately respond and remediate all reported hazardous material releases the Lead Agency, Supporting Agencies and Mutual Annexes ESF-10b CEOP 2007

69 Response CITY OF TAMPA Aid Agencies will work together to address public safety and environmental protection. 1. Alert County to activate the warning/information system as necessary to either facilitate evacuation or shelter-in-place procedures while keeping the remainder of the public informed. 2. Activate the City EOC as requested and/or deploy the mobile command post. 3. Work with County to activate shelters/assembly areas, as necessary. 4. Tampa Police Department will direct traffic around the scene accordingly. 5. Transportation Division will furnish barricades as needed to block roadways. 6. Hazardous materials missions are prioritized as described below: First priority Public safety, health and welfare. Second priority Environmental protection. Recovery 1. Identify the Lead and Support Agencies for hazardous materials on during the recovery phase of an emergency. 2. Identify duties and responsibilities of the Lead and each Support Agency during the recovery phase, if different. 3. Activities to be performed during recovery operations (i.e. clean-up operations, monitoring contamination, environmental issues, reimbursement, etc.). INTERFACE ESF #3, Public Works and Engineering ESF #7, Resource Support ESF #11, Food and Water ESF #16, Law Enforcement Annexes ESF-10c CEOP 2007

70 AGENCIES Lead Tampa Fire Rescue Support American Red Cross Office of Emergency Management Purchasing Department Salvation Army Tampa Police Department ESF #11: FOOD & WATER PURPOSE This Emergency Support Function facilitates and provides guidance in identifying food, water, and ice needs during and in the aftermath of an emergency situation in the City of Tampa, and also outlines procedures to obtain these commodities and to distribute them to those in need. It also establishes a method of feeding emergency personnel within the City of Tampa. POLICIES 1. TFR, in coordination with Office of Emergency Management, must purchase, store, maintain and distribute food and water supplies for City of Tampa employees. 2. Timely distribution of food, water and ice to citizens will be a high priority. 3. American Red Cross Protocols (Publication 3031) will govern bulk food distribution. USDA Bulk Food distribution will not be made to individuals; only to mass-feeding activities. CONCEPT OF OPERATIONS A. Unplanned Events/Non-Hurricane Operation 1. Actions undertaken by this ESF will be coordinated through the City EOC, when activated. 2. Available institutional food and water supplies should be inventoried at the first indication of an emergency situation. Annexes ESF #11a CEOP 2007

71 3. ESF #7 should make contact with food, water, and ice sources at the outset of an emergency situation and provide notification and warning to them of a possible need in the immediate future. 4. ESF #6 and ESF #11 should consolidate the food, water, and ice requirements during and in the aftermath of an emergency situation in the City and if necessary, provide this information to the HCEOC for processing. 5. All requests for food, water, and ice will be processed and prioritized through the City EOC and provided to HCEOC, when additional items are necessary. 6. ESF #11 will identify and manage the collection and distribution of bulk food, bottled water, and ice, as required. 7. ESF #15 will assist ESF #11with volunteers to collect and distribute food and bottled water supplies from the Receiving Point, as required. 8. Priority will be given to providing food, water, and ice to areas of critical need, as established by the City EOC, which may be to the emergency responders and disaster workers in the field, medical facilities, emergency shelters, or other groups of people depending on the given situation. 9. At the earliest possible time prior to a disaster event, the needs of the community (food, water and ice) will be estimated based on damage projection models, and stock of current stores taken. 10. Adjustments to the projected need will be made based on damage assessment data, and reassessed at regular intervals until determined no longer necessary. 11. Distribution sites will be selected by the City EOC based on accessibility to main thoroughfares and ability to accommodate large numbers of people. B. Disasters of Forewarning/Hurricane Operations 1. MREs for emergency responders are located at Tampa Fire Rescue's (TFR) Supply Division. The MREs will be distributed amongst the locations staging emergency response personnel. 2. Each facility commander must appoint a Meal Coordinator who will obtain, inventory and distribute the MREs for his or her facility. The Meal Coordinator will report to the TFR Supply Division to receive the allotment of MREs to cover three days worth of meals. The representative will sign a form acknowledging Annexes ESF #11b CEOP 2007

72 receipt of the meals. Meal Coordinators at each facility will need to take a daily count of MRE consumption so resource shortfalls can be predicted. ORGANIZATION The primary coordinator for locating, obtaining and arranging for transportation of food and water after a disaster is ESF #11 staff in coordination with OEM. The support agencies for this function include TFR, Hillsborough County EOC, American Red Cross and Salvation Army. In addition, there are several private humanitarian organizations that will participate in distribution of food and water to disaster victims. Tampa Police Department (TPD) or other designated law enforcement agency will be included for security at any designated distribution point. In the Incident Command System, ESF #11 reports through the Logistics Section within the City of Tampa EOC. RESPONSIBILITIES General 1. It is expected the individuals, families, and organizations within the City be prepared for a minimum of 72 hours of total self sufficiency in regards to food, water, and ice. 2. All organizations that support this ESF are responsible for developing their respective SOG/Ps to carry out food, water, and ice procurement and distribution during emergency operations in the City. 3. All organizations that support this ESF in the City are responsible for coordinating with other organizations from which they require local support to develop letters of understanding or mutual aid agreements for that support. 4. All organizations supporting this ESF in the City will coordinate their plans and operations with HCEOC. Office of Emergency Management 1. Develop emergency food, water, and ice procurement and distribution strategies and procedures with the support agencies to this ESF. 2. Assist HCEOC, where required, in coordinating the overall effort to satisfy the countywide emergency food, water, and ice requirements during an emergency situation. 3. Request outside assistance for emergency food, water, and ice supplies when local resources do not exist or have been exhausted. Annexes ESF #11c CEOP 2007

73 4. Notify all Emergency Response Center (ERC), TFR and TPD commanders that MREs are ready to be picked up from the Supply Division. The notification will be distributed via Reverse 911 to cell phones and pagers. 5. Receive information from all feeding sites on the name and title of the Meal Coordinator that has been appointed for each feeding location. ERC, TFR, and TPD Command Centers 1. Ensure that OEM has cell phone and pager contact information for each ERC, TFR and TPD Commander. The contact information will be done each year at the start of hurricane season with a re-verification as a storm approaches. 2. Upon receipt of OEM notification, call OEM and provide the name and title of the Meal Coordinator for the facility. 3. When the Meal Coordinator arrives at their facility, he or she should make arrangements to pick up their allotted amounts of MREs and water and designate an individual to sign and date the TFR Supply Issue Form acknowledging receipt of the MREs and water. They will sign a supply issue form before they get their allotment from TFR fire supply. ACTIONS Preparedness Office of Emergency Management will: 1. OEM will, in conjunction with the American Red Cross the Salvation Army and ESF #11 staff, make estimates of the needed quantities of food, water and ice and requests the needed supplies. 2. OEM and/or ESF #11 staff will alert County and State agencies. They will also alert ESF #7 so that ESF #7 may alert vendors and others who will provide food, ice, water, and access to refrigerated and non-refrigerated storage space. 3. The American Red Cross the Salvation Army will inventory food, water and ice supplies. 4. ESF #11 staff will prepare and transmit requests for food and water to HCEOC. Response There are numerous humanitarian organizations that may provide meals or food/water in bulk commodities to disaster victims. Among these are the following: Annexes ESF #11d CEOP 2007

74 1. American Red Cross in its mass care role, provides feeding at public shelters. It also provides meals infield locations from its Emergency Response Vehicles (ERV). In addition, once their service centers are established, they can provide vouchers for food to disaster victims. (Note: Red Cross is authorized to obtain food from the USDA at no cost. In some cases, this food can be channeled to faith-based groups/churches for distribution to disaster victims). 2. Salvation Army provides feeding at its fixed sites, which provide food on daily basis to the homeless. It also provides meals in field locations from its canteens. In addition, the Salvation Army sets up comfort stations, by agreement with the State of Florida, in disaster areas. Comfort stations provide meals to disaster victims, but not food commodities. 3. There are numerous religious based organizations that are involved with providing food on a regular basis for homeless and low-income individuals. During disasters, there are organizations with resources that provide food to disaster victims. Among these are Second Harvest and Share, which provide food commodities to religious based groups/churches throughout the county for distribution to the needy. Metropolitan Ministries is another organization, which provides food to the homeless. In addition, these are several religious denominations, which have food programs for the poor. The American Red Cross and/or the Salvation Army will: 1. Provide both fixed and mobile feeding capabilities. 2. Will help with the distribution of water. 3. Coordinate with ESF #6 to identify the number of people in city shelters and others in need of food and water. Office of Emergency Management will: 1. Coordinate with ESF #6 to identify the locations of mass feeding and food distribution sites. 2. Coordinate with ESF #12 to monitor power outages to project ice needs. 3. Coordinate with ESF #14 to disseminate public information. 4. Assess warehouse space and needs for staging areas. Secure additional refrigerated and non-refrigerated space if needed. 5. Monitor and coordinate the flow of food, water and ice supplies into the City. 6. Coordinate with ESF #15 to integrate donated supplies into mass feeding, bulk distribution and related activities. Annexes ESF #11e CEOP 2007

75 7. Coordinate with ESFs #3 and #8 to monitor water contamination and estimate water needs. 8. Manage the feeding requirements of the City EOC staff. Recovery Office of Emergency Management Department will: 1. Maintain communications and coordination with the County for food, water and ice until the appropriate Recovery services, e.g., American Red Cross Disaster Services, FEMA, Social Services, are in place to assume responsibility. 2. Continue to monitor food, water and ice needs. 3. Monitor the number and location of community-based feeding sites, soup kitchens, and food pantries and determine their plans to assist disaster victims in the long-term. 4. Assess and request Comfort Stations from the State. 5. HCEOC will provide rolling stock and equipment for bulk food and water transport and handling. 6. The State Fire Chief s Association will provide water tenders, upon request, to be sanitized for potable bulk water distribution. Department of Health will: 1. Monitor nutritional concerns and assess special food concerns of the impacted residents. 2. Provide technical assistance to disinfect bulk water tenders for potable water distribution. 3. Assess the need for and feasibility of issuing emergency food stamps. INTERFACE ESF #3, Pubic Works and Engineering ESF #6, Mass Care & Shelter ESF #8, Health & Medical ESF #12, Energy Annexes ESF #11f CEOP 2007

76 ESF #14, Public Information ESF #15, Volunteers and Donations Annexes ESF #11g CEOP 2007

77 AGENCIES Lead Office of Emergency Management Department of Purchasing ESF #12: ENERGY Support Department of Public Works, Transportation Tampa Electric Company PURPOSE Restore to the community normal supplies of electricity and fuel supplies as soon as possible after a disaster event. Prioritize all energy and utility repairs. Energy includes producing, refining, transporting, generating, transmitting, conserving, building and maintaining energy systems and system components. POLICIES Florida Statute, Chapter 252 gives the Governor powers to prioritize and allocate energy during emergency periods. Chapter also gives similar powers to the County Emergency Manager upon a Declaration of a State of Local Emergency. Section , Florida Statutes, outlines the role of the Department of Community Affairs in petroleum allocation and conservation including the development of a fair and equitable petroleum plan. Section delineates the functions of DCA in developing a state energy policy. CONCEPT OF OPERATIONS An emergency or disaster can jeopardize energy lifelines; constrain supply in impacted areas or in areas with supply links to impacted areas and affect transportation, communication and other lifelines necessary for health and safety. There may be widespread and prolonged electrical power failure. Without electrical power, communications will be interrupted, traffic signals will not operate and surface movement may gridlock. Such outages will impact emergency health and safety, access to petroleum products and emergency power. There may be pollution from leaking oil. Fires may ignite on floating oil. Natural gas lines may break, and fire may erupt. Energy services include actions required for the allocation and distribution of bulk fuels stored or purchased by City agencies in an emergency or disaster. Energy services address the acquisition and restoration of natural gas and electric power services and arrangements for temporary sources of electrical power following an emergency or disaster. ORGANIZATION Annexes ESF #12a CEOP 2007

78 In the Incident Command System, ESF #12 reports through the Logistics Section within the City of Tampa EOC. RESPONSIBILITIES The City EOC with representatives from the Department of Public Works (DPW) and Tampa Electric Company (TECO) assumes coordination of electric power and natural gas. The Department of Purchasing will manage acquisition and coordination for additional natural gas, petroleum products and liquefied petroleum gas (LPG). TECO is responsible for providing electrical power throughout the City of Tampa. TECO Energy, through its subsidiary, People Gas Company, is also responsible for providing gas in the city. The coordinator of petroleum product aspects under this emergency support function is the Infrastructure Branch Coordinator. For the state, the Florida Electric Power Coordinating Group will coordinate with all electrical power providers concerning power generation activities. ACTIONS Preparedness I. Perform a preliminary vulnerability assessment based upon projected impact to the energy infrastructure. II. Preposition fuel and transportation resources based upon vulnerability assessment. A. Electrical Power 1. The facilities within the City which receive the highest priority are hospitals, communications centers, critical water and wastewater facilities, selected public safety and human services facilities, Tampa International Airport and MacDill Air Force Base. The second highest priority is assigned to nursing homes, important water and wastewater facilities, and selected public safety and human service facilities. 2. Under any disaster situation where the electrical power system is affected, TECO will assess damage to their infrastructure and restore power as rapidly as possible. The City Energy Plan mentioned will serve as a guideline in allocating priorities for restoration and maintenance of power. The TECO Disaster Plan contains procedures on electrical power restoration including assessment of damage, personnel assignments, and the operational plan to restore the system. 3. The TECO plan includes the influx of massive support from electric utility companies outside the area, and the provision of housing and feeding for outside workers. TECO s plan for outside support includes the pre-positioning of contractor assistance in South Georgia when threatened by a hurricane. TECO s plan also calls Annexes ESF #12b CEOP 2007

79 for the staging of equipment to various locations in the county in advance of a hurricane. If any additional outside support is needed, it will be requested from HCEOC to the State EOC. 4. Coordination of electrical power related information will be accomplished at the City EOC. TECO will keep the City EOC apprised of the electrical power situation (e.g. areas and numbers of people without power, projections on power restoration, public safety information on downed power lines, etc.). TECO provides a representative on a 24-hour basis to the City EOC during disaster situations. This representative will serve as the liaison between TECO and the City EOC Operations Group regarding all electrical power operations. All requests for power restoration generated at the City EOC will be processed through this TECO representative. TECO also will have a representative at the HCEOC during disaster situations. 5. TECO conducts a comprehensive public information program on a continuing basis regarding energy conservation, potential energy outages and other related energy issues. They have developed pre-canned Public Service Announcements (PSA) for transmission by the media on what the public should do during various phases of energy crisis situations. On an annual basis, TECO provides disaster preparedness information in fliers enclosed in monthly bills and in a brochure. During recovery operations from a major disaster, the TECO public information effort must be closely coordinated with the City EOC PIO. Announcements to the public by both TECO and the City EOC must be consistent. 6. The Florida Public Service Commission has adopted Rule , which addresses procedures to be used by Florida's electric utilities and governing agencies (state and local) in response to generating capacity shortages. It is designed to provide a coordinated response to generating capacity changes on a statewide basis. In the event of a major disaster, the City EOC will ensure proper coordination of information with county and state officials and other energy suppliers regarding energy supply recovery assistance. B. Petroleum Products 1. The City EOC will coordinate petroleum product activities during disaster response and recovery operations. Assistance may be required from the Logistics Section in obtaining and transporting petroleum products needed to sustain disaster activities. If sufficient fuel products cannot be acquired from City sources, assistance will be requested from the county. 2. The Public Works Department maintains a plan to insure adequate fuel support is available to support city operations. This includes fuel to operate vehicles and support equipment (e.g. emergency generators). Annexes ESF #12c CEOP 2007

80 Response 1. Evaluate the energy needs of the City based upon damage assessment data and any other reliable sources. 2. Arrange for the transportation of fuels to meet the emergency needs of the City. 3. Coordinate with ESF #3 for the priority repair of any infrastructure required to facilitate the movement of fuels. 4. Plan, coordinate and implement operations relative to the restoration of the energy infrastructure. 5. Energy system damage will be readily apparent after a disaster. TECO, public water utilities and telephone companies will provide service in accordance with their own restoration plans as well as the requirements under City policy. Recovery 1. TECO and Public Works are responsible for maintaining inventories of energy resources to include personnel, data, equipment, and vehicles. 2. Tampa Energy Plan will address policies, procedures and operations to be undertaken in the event of energy shortages. It will also provide guidance on how local government agencies can prepare for potential shortages of energy. Mitigation Coordinate mitigation projects (e.g., availability of generators for emergency power). INTERFACE ESF #5, Information and Planning ESF #3, Public Works and Engineering ESF #6, Mass Care ESF #14, Public Information ESF #19, Damage Assessment Annexes ESF #12d CEOP 2007

81 AGENCIES Lead Florida National Guard Support MacDill Airforce Base Memoranda of Understanding MacDill Airforce Base ESF #13: MILITARY SUPPORT PURPOSE Coordinate and arrange for military support to assist with security, response and recovery operations for the City of Tampa during an incident, disaster or in times of civil unrest. POLICIES Florida National Guard National Guard forces, acting under state orders (i.e., not in Federal Service), have primary responsibility for providing military assistance to state and local government agencies in civil emergencies. The Florida National Guard will operate in compliance with Chapters 250 and 252, Florida Statutes (Military Code and Emergency Management, respectively), and Executive Order pursuant to a Declaration of Emergency by the Governor. MacDill Airforce Base MacDill Airforce Base is a federal resource and can be requested for assistance under federal orders only. MacDill has entered into an agreement with the City of Tampa pursuant to the following: a. Air Force Instruction , Military Support to Civil Authorities (MSCA) b. Air Force Instruction , Disaster Preparedness Planning and Operations c. Air Force Instruction , Fire Protection Operations and Fire Prevention Program d. State of Florida Management Act, Chapter 252, Part I, Florida Statutes The MOU provides guidance and documents agreement between MAFB and Tampa to provide assistance to one another in event of a disaster (natural or manmade) that overwhelms the capabilities of either party. This agreement covers response to all emergency situations to include, natural disasters, major accidents, terrorist incidents involving weapons of mass destruction (WMD), and Metropolitan Medical Response System (MMRS). It does NOT include military support for civilian law enforcement or Annexes ESF #13a CEOP 2007

82 contingency war plans. Subject to priorities established by the President or the Secretary of Defense, all MacDill resources are potentially available for MSCA. CONCEPT OF OPERATIONS The Incident Commander, in cooperation with ESF #13, will coordinate military support requests through HCEOC. ORGANIZATION In the Incident Management System, ESF #13 is a function in the Operations Branch and reports through the Liaison Section within the City of Tampa EOC. RESPONSIBILITIES Focus on life-saving functions required by the population in the disaster area. ACTIONS Preparedness MacDill Airforce Base 1. Any major area-wide disaster will affect the City of Tampa and MacDill Airforce Base. Each party will prioritize its needs and the utilization of available resources. The level of assistance provided to either party will be determined by resources available and to the extent to which the supplier is affected by the disaster. The level of assistance will comply with all applicable regulations. 2. Although both parties commit to providing maximum assistance to the other, each party s primary mission may take precedence over assistance to the other. 3. Military assistance will be limited to that level of effort authorized and outlined under the PROCEDURES section of the agreement. 4. MAFB will automatically respond to assist civil authorities any time an incident occurs that involves military resources. 5. When either party responds to a request for assistance, the party of whom assistance is requested may petition reimbursement for funds expended. Whether such request for reimbursement is granted shall be within the sole discretion of the party of whom the request is made. Response Florida National Guard When deployed to the County EOC, the Florida National Guard liaison will act as the State EOC liaison and will not coordinate all Florida National Guard activities within Hillsborough County. The FNG coordination element will arrive with the deployed troops. Annexes ESF #13b CEOP 2007

83 MacDill Airforce Base 1. Primary contact is the MacDill Command Post. Requests for disaster assistance from the City of Tampa must come from either the Mayor of Tampa, the Director of Public Works, Tampa Office of Emergency Management, Tampa Emergency Operations Center, Tampa Fire Chief, Tampa Police Chief, or their duly appointed representative 2. If Imminently Serious Conditions exist, the base may respond immediately to assist in saving lives, prevent human suffering, or mitigate great property damage. Tampa can request immediate support directly from the base by contacting the MacDill Command Post, Fire Department, Security Forces, or Medical Group. 3. If Imminently Serious Conditions DO NOT apply: a. Tampa must first exhaust its available resources and request assistance from the county, state, and Federal Government. Air Force resources can only be provided when response or recovery requirements are beyond the capabilities of civil authorities (as determined by FEMA or another lead Federal agency for emergency response). b. Military forces deployed in MSCA activities remain under military command and control at all times. Recovery Florida National Guard 1. Provide coordination and support to the Florida National Guard in their execution of Rapid Impact Assessment Team (RIAT) functions. 2. Coordinate with HCEOC to arrange for military support in the completion of mission assignments for the following ESFs: Transportation (ESF #1); Communications (ESF #2); Public Works and Engineering (ESF #3); Firefighting (ESF #4); Mass Care (ESF #6); Health & Medical (ESF #8); Urban Search and Rescue (ESF #9); Food and Water (ESF #11); and Annexes ESF #13c CEOP 2007

84 Law Enforcement and Security (ESF #16). MacDill Airforce Base 1. Provide coordination and support with all ESFs and the National Guard in the execution of the following functions: a. Emergency restoration of essential public services (including fire-fighting, water, communications, transportation, power, and fuel). b. Emergency clearance of debris, rubble, and explosive ordnance from public facilities and other areas to permit rescue or movement of people and restoration of essential services. c. Recovery, identification, registration, and disposal of the dead. d. Identifying, monitoring, and decontaminating radiological, chemical and biological effects; controlling contaminated areas; and reporting through national warning and hazard control systems. e. Roadway movement control and planning. f. Safeguarding, collecting, and distributing food, essential supplies, and material on the basis of priorities. g. Damage assessment (including aerial reconnaissance, as appropriate). h. Interim emergency communications. i. Facilitating the reestablishment of civil government functions j. Other services required during an emergency situation not specifically prohibited by directives. INTERFACE ESF #1, Transportation ESF #2, Communications ESF #3, Public Works and Engineering ESF #4, Firefighting ESF #6, Mass Care ESF #8, Health & Medical Services ESF #9, Search and Rescue ESF #11, Food and Water Annexes ESF #13d CEOP 2007

85 ESF 16, Law Enforcement and Security Annexes ESF #13e CEOP 2007

86 AGENCIES Lead Office of Public Affairs Tampa Fire Rescue Support Tampa Police Department PURPOSE EOC Staff Function: ESF #14: PUBLIC INFORMATION 1. Track and provide accurate information in order to prepare advisories/releases/statements before, during and after a disaster to save lives, minimize damage and allow for the dissemination of information to people needing assistance. 2. Maintain/establish public confidence in the city s ability to manage a disastrous event. PIO Function (after emergency): 1. Interface with the local media. Schedule and provide periodic news briefings and serve as reliable source of information for your respective department. 2. Reduce public stress and instill confidence in the public that the City is in control of the situation and able to facilitate appropriate response activities. PROCEDURES EOC Staff Function: 1. ESF #14 will monitor and prepare responses to media inquiries for approval from the Public Affairs Director in a timely manner. 2. ESF #14 will receive media inquiries and forward to the Public Affairs Director to ensure accurate, consistent and necessary information is released to the public in a timely manner. 3. Whenever possible, a Joint Information Center will be established near the Emergency Operations Center. Annexes ESF #14a CEOP 2007

87 4. Detailed information regarding fatalities will be released only through the Hillsborough County Medical Examiner. 5. Information and reports to be released to the media and the public will be coordinated and authorized by the Public Affairs Director. 6. All information that requires the approval of other city departments will have to be reviewed by their respective officials and submitted for approval to the Public Affairs Director. 7. To ensure the continuity of accurate information and messaging all advisories/releases/statements from a department should be submitted to the Planning and Information Management Chief, the EOC Operations Desk and the EOC Supervisor. 8. When directed by the Public Affairs Director, an ESF #14 may serve as the technical resource to the media for their department. PIO Function: Only after receiving authorization from the Mayor or Public Affairs Director, PIOs or designees will speak on behalf of their department at the direction of their respective department director. Detailed information regarding fatalities will only be released by the Hillsborough County Medical Examiner. General information may be provided by the PIO. All information released to the media and the public will be coordinated and approved prior to release by the respective department director or administrator and the Public Affairs Director. CONCEPT OF OPERATIONS Public Information Officers/Public Relations Coordinators - The responsibilities of these positions are directed by their department directors. Prior to any direct communication with media please contact the Public Affairs Director. The Emergency Manager and/or the EOC Supervisor will coordinate all news releases through the Office of Public Affairs. Depending on the nature or expanse of the emergency, a Joint Information Center will need to be formed. ESF #14 PIOs will monitor residents concerns and recommend press release items through coordination with the Citizen Information Line and Emergency Call Center at the EOC. Annexes ESF #14b CEOP 2007

88 ORGANIZATION In the Incident Command System, ESF #14 is a staff function for the Executive Policy Group, as well as a Command Group element within the City of Tampa EOC. Function 1 EOC Staff: Each department director with a PIO function will designate staff to serve as the technical resource for the ESF #14 positions. Function 2 PIO: (After emergency) ESF #14 will serve as the PIO for their respective department only when authorized by the Public Affairs Director. RESPONSIBILITIES 1. Provide liaison with public safety agencies for their input to and assistance. 2. Coordinate public information programs and related activities with regard to natural and technological disasters, including radio, television, and print media, as requested. 3. Coordinate with Public Affairs Director the timely dissemination of Public Service Announcements via television and radio with regard to season specific disaster events (e.g., cold weather, brush fires, and hurricanes). 4. Ensure emergency information is made available to non-english speaking residents, and residents with special needs. 5. Establish and maintain the Citizen Information Line to handle public inquiries and rumor control. 6. Provide input to the emergency information Web site. ASSUMPTIONS 1. The City EOC receives timely public warning and safety information from emergency responders and in coordination with Public Affairs Director disseminates the information through a variety of media, e.g., satellite phones, Internet, land line phones, mobile communications vehicles, website, Reverse 911 and VHF/UHF radios. 2. Adequate staff is available to activate the warning-information system around the clock for a developing disaster situation. 3. It will take several hours to fully activate a Joint Information Center after duty hours. Tampa Fire Rescue, Tampa Police and various County agencies each have trained public information personnel. Annexes ESF #14c CEOP 2007

89 4. Providing surrounding cities are not impacted at the same time as Tampa, adequate mutual aid assistance is available. ACTIONS Preparedness The Office of Emergency Management will in coordination with Public Affairs Director: 1. Issue public information statements, as applicable, until Tampa Fire Rescue fully assumes ESF #14 functions. 2. Insure communications system described in the EOC Standard Operating Guidelines performs properly. 3. Activate the City lead PIO as part of the EOC core staff. 4. Maintain the public information on the City s emergency web site by providing media releases to the EOC website manager. 5. Advise the public to protect lives and property prior to the onset of natural or technological disasters. Tampa Fire Rescue will in coordination with the Public Affairs Director: 1. Designate and train City employees to serve as members of the PIO Team at national and state PIO standards. At least one member per twelve-hour EOC shift. 2. Contact all local media outlets to advise them of City EOC status. 3. Verify operability of all PIO communication systems. 4. Advise cancellation of public social events. 5. Prepare public information statements, as applicable. 6. Maintain and update the resource inventory listing for public information in ETeam. Response Tampa Fire Rescue will: 1. Communicate press releases with the HCEOC, as necessary. Annexes ESF #14d CEOP 2007

90 2. Prepare public information statements announcing cessation of local evacuation for city residents. 3. Prepare weather-related public information announcements, as necessary. Issue emergency information reports via the Media Alert system. 4. Prepare an area near the EOC for a Joint Information Center. 5. Monitor media statements on emergency and provide rumor control by correcting incorrect or misleading information. 6. Determine the need for/or activate the Citizen Information Line. 7. Determine need to provide additional emergency information center operators. 8. Work with the Public Affairs Director to ensure that the City is well represented via multiple media releases and direct coordination with local media outlets. 9. Coordinate with County PIOs and participate in the Joint Information Center. 10. Interface with City and County ESFs #8, #9 and #16 regarding casualties and fatalities. Ensure that direct notification has been made by the Medical Examiner or member of law enforcement before names are released to the media. 11. Prepare public information announcements on behalf of the City in a timely fashion. Recovery The Office of Emergency Management will assist with the establishment of the Disaster Recovery Information Center. The Parks & Recreation Department will assist with providing suitable facilities to support Disaster Recovery Information Center(s). Tampa Fire Rescue will in coordination with the Public Affairs Director: 1. Determine the best means to maintain the information flow with governmental entities as well as Tampa s residents during the recovery phase. 2. Interface with Logistics, Services Branch Recovery Operations to set up information exchange for Disaster Recovery Information Centers. 3. Provide public information to local media outlets. State and Federal assistance activities will be prepared and disseminated through the Joint Information Center. Annexes ESF #14e CEOP 2007

91 INTERFACE All ESFs. Annexes ESF #14f CEOP 2007

92 City of Tampa - Crisis Communication Plan Purpose: To establish a communications response to imminent disaster or emergency. EPG Executive Policy Group EOC Emergency Operations Center 1. Crisis reported to potentially affect Tampa - Release Preparedness information to the Media (sandbags, shelters, etc.) - All news media inquiries should be directed to Public Affairs Director to ensure accuracy of information and messaging. The Public Affairs Director: Serves on the Executive Policy Group and leads the communication efforts of the city as directed by the mayor. This position is responsible for approving official statements, news releases, media relations and news conferences as well as any other directive provided by the mayor. Public Information Officers/Public Relations Coordinators: At this time, the responsibilities of these positions are directed by their department directors. Prior to any direct communication with media please contact the Public Affairs Director. 2. Crisis is reported to actually affect Tampa - In the event the crisis is deemed to occur within the boundaries of Tampa the following actions must be taken: Issue updated news release with evacuation and any other pertinent information. Report city closures via media outlets to keep both citizens and employees informed. Turn on TampaGov Emergency site and activate the emergency banner on CTTV. Prepare to move operations to EOC. Establish the mayor as the spokesperson for the city of Tampa. 3. Crisis is imminent and/or occurring in Tampa In the event the crisis is impending or actually happening in Tampa the following actions must be taken: The Public Affairs Director, as a member of the EPG, determines with the mayor when news briefings and additional actions are appropriate. The Public Affairs Director will maintain close contact with the Mayor and EPG in order to direct the PIO function for the EOC. PIO function will issue updated news release hourly (if possible) from EOC based on reports, direction and approval from EPG. Annexes ESF #14g CEOP 2007

93 4. Immediately after crisis the EPG will assess the situation and determine what recovery processes will be put into place. The following actions must be taken: The Public Affairs Director, as a member of the EPG, will relay the approved messaging to the PIO position in the EOC. PIOs will begin to prepare for the recovery phase which will eventually include assuming the role of their department s PIO. 5. Recovery processes have been deployed. The following actions must be taken: Only after receiving authorization from the mayor, PIOs or designees will speak on behalf of their department at the direction of their respective department director. Annexes ESF #14h CEOP 2007

94 ESF #15: VOLUNTEERS & DONATIONS AGENCIES Lead Neighborhood Services Support American Red Cross Community Affairs Greater-Tampa CERT Neighborhood and Community Relations Office of Emergency Management Parks and Recreation RACES/ARES Amateur Radio Operators Tampa Fire Rescue The Salvation Army United Way of Tampa PURPOSE The purpose of this ESF is to expedite the delivery of voluntary goods and services to support the relief effort in the City before and after a disaster impact. ESF #15 will facilitate the receipt, sorting, prioritizing, and distribution of donated goods and services to meet immediate requirements. POLICIES During an emergency situation in the City, resources and capabilities may quickly become exhausted. In many situations, volunteers and donated goods and services will become essential to the recovery process. Managing the established needs for donated goods and services for the City and coordinating the receipt, sorting, prioritizing, and distribution is best accomplished at the City level with support from HCEOC. 1. The resources available by the Volunteer and Donations functions will be utilized to assist organizations and individuals with unmet needs. Basic policies, which will determine the operational procedures are: Determine the area with the greatest need. This will be based upon the needs assessment as provided through the initial and subsequent assessment team deployments, as well as field reports from ESF #19 and will be compiled through the Planning Section. Annexes ESF #15a CEOP 2007

95 Priority for delivery of goods for basic needs; i.e., food, water, medical care, shelter. Distribution of public information regarding resources needed/not needed. Maintenance of a complete database to assure prompt allocation of available resources. Assumption that resources will be needed during a major event for at least six months. 2. ESF #15 will coordinate activities of the Planning Section, with assistance from the support agencies. 3. All personnel, technology, equipment, facilities, goods, services and cash received through donations from the community at large will be made available to support the response and recovery efforts of local government and private not for profit agencies. 4. Donations and volunteers solicited and collected by specific organizations are the responsibility of that agency, within their respective plans and procedures. 5. ESF #15, in concert with ESF #7 Resource Support will contact authorized vendors to supply unmet needs. ESF #15 with the assistance of ESF #14, Public Information will solicit support from volunteer groups to address unmet needs; this request will also be disseminated to all local media via Media Alert. 6. Donations will not be requested without first obtaining concurrence of ESF #15 leader. PLANNING ASSUMPTIONS 1. Historically, persons not directly affected by an emergency/ disaster are eager to render aid to disaster victims through donations of money, goods, and services. 2. Lack of an organized system of management for establishing needs, and receiving, sorting, prioritizing, and distributing donations could result in chaos. 3. Local distribution sites should be reasonably convenient to the affected populations. 4. Unless pre-planned for adequate number of personnel to manage donated goods and services may not be available. Annexes ESF #15b CEOP 2007

96 5. Volunteer organizations such as the American Red Cross, Church groups Salvation Army, United Way, and other locally established volunteer groups are the best-trained, enthusiastic, and appropriate organizations to support this ESF. 6. The timely release of information to the public regarding needs, and collection points is essential to the management of donated goods and services. 7. The collection and distribution of donated goods and services must be matched with the established needs. 8. Monetary donations, staple goods, and items specifically requested best serve the needs of victims. 9. Donations of unsolicited, non-useful, and unwanted goods can be expected. These include loose, unsorted clothing, worn out items, and extremely perishable items. 10. People unaffected by the disaster may seek to receive donated goods; and those affected may seek more than their fair share by various means. 11. Some donors will seek to bypass the distribution system established by the City. 12. An aggressive public information effort will expedite the collection and distribution of goods as well as limit an influx of unwanted goods. 13. It is inevitable that there will be a surplus of some donated goods, which will require disposal CONCEPT OF OPERATIONS 1. General The primary function of Volunteer and Donations is to expedite delivery of donated goods and services in order to meet the needs of the affected area. In all probability, the outpouring of goods and services will not match the City s needs. Due to this inequity it is imperative that a defined tracking mechanism be implemented to facilitate the proper utilization of incoming goods and volunteers. The distribution of goods and volunteers will necessitate cooperation with all ESFs including Transportation (ESF #1), Resource Support (ESF #7), Public Information (ESF #14), Law Enforcement (ESF #16), as well as community liaisons. 2. City Volunteers: Annexes ESF #15c CEOP 2007

97 ESF #15 will activate and manage Volunteer Reception Centers with City employees following a disaster. Coordination with HCEOC may be required for large events. Volunteer Reception Centers will serve as starting points for volunteers or agencies needing volunteer assistance. Volunteer Reception Centers will connect individuals or groups desiring to help post-disaster by matching their skills and abilities with a specific need in Tampa s communities. Donated Goods: ESF #15 will work from the City EOC and will interface with local volunteer agencies for donated goods management and operations. When Tampa s resources are inadequate, ESF #15 will contact HCEOC to request specific, additional resources and/or assistance. A Donations Liaison at HCEOC will be designated who will coordinate with the Logistics Section to receive the distribution sites within the City to ensure appropriate donated goods to meet specified needs. Churches, fire stations, EMS stations, the Community College, the Salvation Army, and other volunteer agencies may successfully serve as satellite collection points for donated goods and services to fulfill immediate needs in the City. 3. County/Region A Regional Recovery Center will be identified and activated as needed. For this region, this center will be located at the Tampa Fairgrounds, conditions State approval permitting. The toll free line for resources will be directly accessible to the Recovery Center(s). When goods are not available from the database, Recovery Centers will contact the SEOC for assistance. Until these centers are activated, resources will be received electronically and stored on database. ORGANIZATION 1. In the Incident Command System, ESF #15 reports through the Logistics Section within the City of Tampa EOC. 2. During an emergency situation in the City of Tampa, ESF #15 will coordinate with HCEOC to set up and manage a Volunteer Reception Center to receive and assign volunteers. ESF #15 and ESF #7 will establish donated goods collection points to receive, and manage donated goods for distribution or pickup, as required. 3. The City and County EOCs may designate other collection points throughout the County to receive and manage donated goods and services for distribution or pickup, as required. RESPONSIBILITIES 1. Coordinate the receipt of offers and requests for volunteer services and donated goods. Annexes ESF #15d CEOP 2007

98 2. Expedite the delivery of voluntary goods and services to support the relief efforts in areas impacted by a disaster event. 3. Coordinate response/recovery efforts as related to volunteers (pre-assigned and unaffiliated) and to assure the expeditious response/ recovery delivery of donated goods to the affected area within the City of Tampa. ACTIONS Preparedness Neighborhood Services 1. ESF #15 - Volunteers and Donations will be composed of entities with major roles in coordination of volunteer efforts. The scopes of activities of ESF #15 include, but are not limited to: Maintaining a volunteers and donations phone and data bank. Assessing and prioritizing affected areas -unmet needs. Deploying resources, both human and material, to meet specified needs. Contact HC EOC to determine if they plan to activate a Donations Phone Bank hotline at the County or State level. Maintaining contact with the HCEOC, ESF #15. Gather and maintain donations and volunteer resource availability lists from all ESF #15 agencies. Contact entities with which agreements are in place for donations and/or volunteers to assess their current availability. Greater Tampa CERT Meet and be briefed on the situation so that they can take the appropriate protective measures. Train and organize for their appropriate role in support of emergency operations. Emergency Management will support CERT training. 2. The Office of Public Affairs (ESF #14) will organize and train the staff for the Citizen Information Center in the City EOC. 3. American Red Cross will coordinate activities with ESF # The Salvation Army will coordinate activities with ESF # HAM Radio operations will anticipate communication needs and coordinate requirements with the Office of Emergency Management. Response Neighborhood Services Annexes ESF #15e CEOP 2007

99 1. Coordinate with the ESF #7 Lead Agency representative regarding all EOC originated requests for donations and volunteers. 2. Inventory, update and maintain a database of offers of goods and services. 3. Match donated goods and services with the resource requests received from support agencies through ESF #7. 4. Maintain listing of resource requests for which donated goods or services were not yet available. 5. Coordinate with ESF #14 to prepare and distribute solicitation requests for donation and volunteer resources that have not yet been met. 6. Coordinate with ESF #14 to advise the public regarding acceptable procedures for making donations and/or volunteering. 7. Coordinate field activities related to donated goods and services (e.g., volunteer assembly areas, staging areas). Recovery Neighborhood Services 1. Coordinate with HCEOC to establish a Volunteer Reception and Donations Centers throughout the City of Tampa. 2. Coordinate with ESF #7 to arrange for the relocation of excess donated goods to charitable organizations. 3. Coordinate with ESF #14 to advise the public how to contact specific disaster relief organizations if they wish to make additional donations or volunteer. 4. Assess the community s disaster related unmet needs. 5. Continue above actions until the critical needs have been met. 6. Report to the EOC Supervisor the needs that cannot be met locally. 7. Coordinate with Florida Interfaith /Interagency Active in Disasters and other local agencies and identify unmet needs. 8. Maintain public information channels and disseminate information as requested. American Red Cross will: Annexes ESF #15f CEOP 2007

100 1. Coordinate with Mass Care and the Medical functions to determine needs which could be filled by the Volunteer and Donations Functions. 2. Act as liaison with agencies with signed agreements with the American Red Cross. The Salvation Army responsibilities are to: 1. Provide liaison to the Volunteer Reception and Donations Centers, if possible. 2. Assist with warehousing and distribution of donated goods. United Way will: 1. Provide liaison to the Volunteer Reception and Donations Center if possible. 2. Coordinate United Way activities for Tampa. 3. Provide office space/phones and assistance in set up of the Volunteer and Donations Center. INTERFACE ESF #6, Mass Care and Shelter ESF #7, Resource Support ESF #11, Food and Water ESF #14, Public Information ESF #16, Law Enforcement Annexes ESF #15g CEOP 2007

101 ESF #16: LAW ENFORCEMENT AGENCIES Lead Tampa Police Department Support City of Tampa Administration City of Tampa Departments Hillsborough County Sheriff s Office State and Federal Agencies, as applicable Mutual Aid Hillsborough County Sheriff s Office Florida Department of Law Enforcement (FDLE) Mutual Aid Plan Temple Terrace Police Department MacDill Airforce Base Military Police Other regional mutual aid and MOU's as agreed Tampa International Airport PURPOSE Coordinate and direct all law enforcement and security tasks in support of the prevention, preparedness, response and recovery phases of a potential or actual disaster event. POLICIES ESF #16 will coordinate all law enforcement associated activities. CONCEPT OF OPERATIONS The Tampa Police Department will operate under its specific general orders to ensure the availability of needed personnel and equipment. Should ESF #16 exhaust its resources, additional resources will be requested through ESF #7 in the City EOC. ORGANIZATION In the Incident Command System, ESF #16 reports through the Operations Section in the City EOC. RESPONSIBILITIES The responsibilities of ESF #16 are commensurate with the tasks associated with prevention/mitigation, preparedness, response and recovery. Annexes ESF-16a CEOP 2007

102 ACTIONS Prevention ESF #16 will work closely with local intelligence agency representatives (Department of Homeland Security, Federal Bureau of Investigation, U.S. Secret Service, etc.) through applicable task forces. Preparedness 1. ESF #16 will perform critical infrastructure risk analysis to decrease or deter potential threats/disasters. 2. ESF #16 will ensure personnel and equipment is maintained at a high level of readiness through regular training and exercises. Response ESF #16 will allocate its resources appropriately so as to sustain normal law enforcement functions and respond to a threat/disaster in an efficient, well-coordinated manner. Recovery ESF #16 will properly utilize personnel and equipment to contain, control and eliminate any threat/disaster through the point of demobilization. Annexes ESF-16b CEOP 2007

103 Annexes ESF-16c CEOP 2007

104 INTERFACE All ESFs. Annexes ESF-16d CEOP 2007

105 ESF #17: ANIMAL PROTECTION AGENCIES Lead Support Hillsborough County Animal Services Humane Society of Tampa Bay Veterinary Association Mutual Aid Humane Society of Tampa Bay Disaster Animal Response Team (DART) Humane Society of the United States (HSUS) PURPOSE 1. Assist all animals affected by a disaster with emergency medical care, evacuation, rescue, temporary confinement, shelter, food and water; and identification for return to their owners. 2. Coordinate diagnosis, prevention and control of diseases of public health significance. 3. Ensure that animal carcasses are disposed of properly. POLICIES The Hillsborough County Animal Disaster Preparedness Advisory Committee (ADPAC) will aid in animal protection. Hillsborough County is responsible for ESF #17. CONCEPT OF OPERATIONS 1. Coordinate with ESF #15 for volunteer personnel; coordinate efforts to provide water, food, and shelter and other physical needs to animals; store and distribute animal food and medical supplies. 2. Coordinate with ESF #14 to ensure that animal shelter and related information is provided before, during and after the disaster event. 3. Coordinate with ESF #9 to ensure that adequate care is given to Search and Rescue Dog Teams. Annexes ESF #17a CEOP 2007

106 ORGANIZATION In the Incident Command System, ESF #17 reports through the Operations Section at the County EOC. RESPONSIBILITIES 1. Maintain listing of shelters and confinement areas, food and water sources, and animal medical personnel. 2. Coordinate with special needs population to address their pet issues. 3. Participate in public outreach and community education about pet/animal storm preparedness. 4. Develop plans and agreements for the disposal of animal carcasses and wastes. 5. Coordinate with ESF #8 to diagnose, prevent and control zoonotic diseases (e.g., rabies) and other animal related conditions of public health significance. 6. Reunite animals with their owners. ACTIONS Preparedness 1. Initiate emergency procedures for pet/animal sheltering and confinement. 2. Prepare to pick up animals at emergency public shelters, as necessary. 3. Notify Collier County Humane Society and Domestic Animal Services to initiate emergency procedures for support of pet/animal shelter. 4. Provide information to general public about hotels that accept pets. Response 1. Track activities of all available animal shelter facilities and confinement areas. 2. Coordinate with ESF #11 and 15 regarding storage sites and staging areas for animal food and medical supplies. 3. Conduct damage assessment to determine if fencing must be restored/replaced at confinement areas. 4. Deploy Domestic Animal Response Team (DART) to identify worst areas of impact. Annexes ESF #17b CEOP 2007

107 5. Coordinate the installation of temporary fencing as needed to create additional confinement areas. Recovery 1. Consolidate/close shelters as need phases out. 2. Implement foster care/adoption program. 3. Coordinate long-term sheltering, feeding and medical care. INTERFACE ESF #8, Health, Medical & Human Services ESF #9, Search and Rescue ESF #11, Food and Water ESF #14, Public Information ESF #15, Volunteers and Donations Annexes ESF #17c CEOP 2007

108 AGENCIES Lead Economic and Urban Development Tampa Police Department Support ESF #18: BUSINESS AND INDUSTRY Tampa Chamber of Commerce Hillsborough County Economic Development Tampa Office of Emergency Management Growth Management and Development Services Memoranda of Understanding (actual or anticipated) Tampa Chamber of Commerce Temple Terrace Chamber of Commerce PURPOSE The purpose of this ESF is to provide timely information to the business community and coordinate activities relating to business resumption without the disruption or compromise of any city activities relating to life safety issues. In addition, the pace and success of post-disaster recovery will be determined by how well Tampa attracts, effectively utilizes, and sustains the flow of investment capital from a multitude of sources throughout the rebuilding period. Assessment of the extent and magnitude of a disaster on the business and industrial sector is accomplished through ESF #18, Business and Industry and ESF #19, Damage Assessment. ESF #18 will serve as the lead agency in access the business and industry in the affected area. ESF #18 will also conduct, in coordination with ESF #19, an initial and preliminary damage assessment. POLICIES In the immediate aftermath of an emergency event, local government officials will conduct Search and Rescue efforts. Business owners should coordinate access through ESF # It is important that the business and industrial community reestablish normalcy as soon as possible in order to deliver goods and services to the population and to return the workforce to employment. Annexes ESF #18a CEOP 2007

109 2. It is assumed that some business may sustain substantial damage or destruction while others may sustain minimal or no destruction. 3. There will be areas in which a law enforcement perimeter will be established to limit access to the area. 4. No business and industry owners or representatives will be allowed to enter an area where public safety officials have determined there is an immediate lifethreatening problem. 5. Business and industry owners or representatives will want to assess the damage to their businesses as soon as feasible. 6. Re-entry to the area should be orderly and systematic. 7. Individuals allowed to re-enter an area deemed hazardous, shall wear appropriate protective clothing and follow appropriate safety and health rules. CONCEPT OF OPERATIONS 1. ESF #18 plans, coordinates and assists in recovery support to the private sector and local government. 2. This ESF will assist in the coordination of the re-entry and recovery process for business and industry. 3. This ESF will act as a liaison to the business community and work with the local business alliances and ESF #16, Law Enforcement, to develop procedures for providing access to business to perform damage assessment and business continuity activities. 4. Prior to a disaster event the Lead and Support Agency Representatives shall work with local business groups to develop procedures for providing local companies access to their facilities for damage assessment and business continuity activities. 5. ESF staffing needs and identified personnel will be trained in ESF operations. Private damage assessment and recovery teams will coordinate operations through specified EOC point of contact. ORGANIZATION In the Incident Command System, ESF #18 reports through the Operations Section at the City EOC. Annexes ESF #18b CEOP 2007

110 RESPONSIBILITIES Lead Agencies CITY OF TAMPA 1. Make sure that ESF #18 is manned when during a crisis when the EOC is activated to level 1 or Notification, activation, and mobilization of all agencies assigned to the ESF. 3. Organization, assignment, and staffing of all facilities at which this ESF is required to be located. 4. Coordination of all support agency actions in performance of missions assigned to this ESF. 5. Coordination with ESF #16, Law Enforcement to develop procedures for business and industry to reenter an affected area to perform damage assessment and determine the capability to resume business. 6. Coordination with ESF #14, Public Information and ESF #5, Information and Planning to ensure that business and industry have access to timely information pre and post event. 7. Assisting in aiding the business and industry recovery process. 8. Coordination with the Emergency Management division to provide appropriate training to the business and industrial community regarding emergency management preparedness and contingency planning. 9. Developing and maintaining the necessary functional annexes, Standard Operating Procedures and checklists for organization and performance of the functions required to assist in the response and recovery from disasters. 10. Designating and training essential personnel for specific assignments in the conduct of emergency operations. Providing instructions to other personnel regarding the staffing policy during a disaster. Securing facilities, property and equipment. 11. Maintaining accurate records of emergency-related expenditures such as personnel, supplies and equipment costs. 12. Ensure appropriate supporting documentation is kept using ETeam Reports. 13. Participate in City emergency exercises. Annexes ESF #18c CEOP 2007

111 14. Participate in City EOC led planning activities. Support Agencies All support agencies of this ESF are responsible for the following: 1. Notifying, activating, and mobilizing all personnel and equipment to perform or support assigned functions as designated within the Basic Plan of this document or the response actions of this annex. a. The designation and assignment of personnel for staffing of all facilities at which this ESF is required, and representation is determined by the primary agency of this ESF to be necessary. b. Coordination of all actions of the support agency and the primary agency performing assigned missions of the ESF. c. Identifying all personnel and resource requirements to perform assigned missions that exceed the support agencies capabilities. 2. Response Requirements: Federal and State assistance to this ESF will be provided following a declaration. However, during the emergency response and for the first hours after the occurrence of catastrophic emergency there may be little or no assistance available. The primary and the support agencies of this ESF must plan to be as self sufficient as possible during this period. 3. Resource Coordination: This ESF will coordinate resources using its primary and support agencies capabilities in coordination with other ESFs to support its mission. This ESF will allocate available resources to each mission based on priorities identified in the City EOC. If resources are unavailable within this ESF, this ESF will request assistance, through City EOC, from the County EOC. 4. Response and Recovery: Although this annex addresses response and recovery activities of the agencies associated with this ESF, the City EOC is responsible for coordinating all emergency activities. Therefore, emergency operations of this ESF will be initiated commensurate with needs and emergency priorities as determined by the EOC. 5. Coordination of Actions: All agencies assigned within the ESF shall coordinate actions in performance of emergency response and assistance missions with the Primary Agency and representation assigned to the City EOC. 6. Develop and maintain database of corporate information, including listing of disaster response personnel, emergency contacts, and anticipated out-of-area assistance. Annexes ESF #18d CEOP 2007

112 ACTIONS Preparedness 1. Encourage personnel, especially those with emergency responsibilities, to have a Personal Disaster Plan. 2. Coordinate the shut down and evacuation of area industries and major corporations. 3. Secure the building and implement other procedures in anticipation of leaving the area. 4. If employees remain on-site, have them register with ESF # Begin arrangements for recovery efforts, based on projected damage assessment data. Response 1. Assist business damage assessment teams. 2. Compile damage assessment reports for preliminary and final damage assessment data. 3. Secure building and property. 4. Maintain log of private restoration activities. 5. Assist EOC with transition to long-term recovery operations. Recovery Begin and continue long-term recovery planning. INTERFACE ESF #14, Public Information ESF #16, Law Enforcement ESF #19, Damage Assessments Annexes ESF #18e CEOP 2007

113 AGENCIES Lead ESF #19: DAMAGE ASSESSMENTS Department of Code Enforcement Support Growth Management & Developments Services (8 Divisions) Department of Public Works (Facility Management) PURPOSE To provide an initial and ongoing damage assessment within the confines of the City of Tampa and further to estimate the economic impact of an incident. The purpose of ESF #19 is to coordinate the response of local and volunteer organizations in providing for damage assessment following an emergency or disaster in the City. For storm-related events, damage assessment will commence immediately after an impact assessment done by the Public Works Push Teams. POLICIES ESF #19 is maintained and updated by the Lead Agency. Each listed agency/department is responsible for maintaining their appropriate standard operating procedures and protocols to ensure consistency with all applicable Federal/State/Local requirements. CONCEPT OF OPERATIONS ESF #19 will accomplish its primary responsibility of conducting private property damage assessment by: 1. Conducting damage assessments in the impacted area. 2. Collecting and forwarding damage assessment reports to ESF #5. 3. Updating emergency supplies and training staff on emergency duties and responsibilities. 4. Coordinating and efficiently deploying staff during emergency response. 5. Collecting data on FEMA assessment forms and report findings to City EOC and Hillsborough County. 6. Establishing emergency permitting/inspection procedures. 7. Re-establishing standard construction permitting/inspection procedure with emphasis on FEMA flood regulation. Annexes ESF-19a CEOP 2007

114 ORGANIZATION In the Incident Command System, ESF #19 is a function reports through the Planning and Information Management Section within the City of Tampa EOC. RESPONSIBILITIES The Code Enforcement Department (DCE) along with staff from the Growth Management & Development Services Department is responsible for private property damage assessment post storm or post incident in accordance with FEMA guidelines and requirements. 1. Department of Code Enforcement DCE is responsible for and has jurisdiction over the administration, enforcement and monitoring of city ordinances pertaining to minimum standards for existing structures and land, property maintenance and other related enforcement issues. Infractions include, but are not limited to, zoning violations, overgrown lots or yards, inoperative vehicles, maintenance of structures, illegal signs, and any public nuisance condition affecting the health, safety and quality of life within the boundaries of the city. 2. Growth Management & Development Services GMDS is responsible for various community development services and oversees every aspect of Tampa s development, including construction services, affordable housing programs, historic preservation, city real estate transactions, zoning, and economic revitalization efforts. Its overall focus is neighborhood investment and community redevelopment. 3. Department of Public Works The facility management staff of the DPW may provide secondary support to ESF #19 since they are knowledgeable in construction and are involved in building maintenance and construction. ACTIONS Preparedness 1. Update ESF #19 staff on City personnel policies regarding employee emergency duties. 2. Update the DCE and GMDS employee List and Major Emergency Family Information Questionnaire for each employee. 3. Update the DCE and GMDS vehicle/driver list, update parking locations and ensure a spare key for each vehicle is available in a centralized location. 4. Schedule and coordinate Hurricane Plan briefing and training for department staff. 5. Make sure that each staff member has a copy of the ESF #19 Hurricane Response Plan. Annexes ESF-19b CEOP 2007

115 6. Ensure each staff member who will be involved in field operations in accordance with the ESF #19 Emergency Duty Roster has safety shoes, City polo or uniform shirt, rain gear and hardhat. 7. Prepare damage assessment kits which consist of a sufficient supply of the necessary forms, placards, maps, flashlights and various office/field supplies for ESF #19 staff. 8. Conduct training for damage assessment inspectors and administrative support staff. 9. Complete six (6) 1:400 scale wall size City maps depicting police grids, ERC s and ERD s. 10. For the issuance of a Hurricane Watch, the DCE Department Director, through the DCE Emergency Management Coordinator, schedules a meeting with all Supervisors to review departmental duties and responsibilities. 11. With the assistance of the DCE Emergency Management Coordinator and Supervisors, conduct short briefing on damage assessment procedure and forms for damage assessment inspectors. 12. Top off city vehicle gas tanks and prepare to either park vehicles at standard remote parking facility or car-pool private autos in preparation for taking city vehicle home, as determined by DCE Director. 13. During a Hurricane Warning, suspend all routine field activity. 14. During a Hurricane Warning, report readiness status to Department Administration and await word from Mayor via DCE Department Director regarding suspension of office activity. 15. Secure equipment, set workstations and organize damage assessment operation at the Free Library (DCE offices) and Construction Services Center (backup). Response 1. Damage Assessment Inspection Procedure: A Rapid Impact Assessment will be conducted by helicopter immediately after the storm or incident to determine the areas and extent of damage. Results will be forwarded to the ESF #19 Planning Section and desk at the EOC. A Windshield Assessment will be conducted of all police grids to further determine the levels and amount of damage. This assessment will be completed within the first 8 to 12 hours after deployment. Results will be forwarded to the ESF #19 Planning Section and desk at the EOC. Detailed Health and Safety damage assessment inspections of all residential and commercial structures will begin as soon as safety permits. Information will be Annexes ESF-19c CEOP 2007

116 forwarded to the ESF #19 Planning Section and desk at the EOC. All information will be entered on approved forms to maintain uniformity in the assessment process. Post non - habitability placards on unsafe structures and assure visibility from the street. Post City of Tampa Hurricane Safety Information flyer on structure and ensure visibility from the street. Complete structural inspection form for any structure that is classified as either Major or Destroyed. 2. Damage Assessment Data Collection and Reporting: Computer equipment and network connectivity to EOC and ESF #19 command post will be available at the Barksdale, Seminole Heights and 40 th Street ERC s. Staff will compile and organize Damage Assessment reports by emergency response centers and TPD grids. Damage assessment data will be summarized and entered into the database in accordance with the organization scheme. Individual structural inspection reports of properties classified as Major or Destroyed shall be separated for subsequent re-inspection. Damage assessment results for each property declared as Major or Destroyed will be entered into the HSS mainframe system as an active comment as soon as the City s network is back online. Recovery 1. Moderate or Severe Storm: Equipment at the DCE and CSC shall be secured and protected from the elements as best as is possible for subsequent use during the recovery operations. Mainframe access will be re-established as quickly as possible. Relocation to CSC for permitting operations will be accomplished as quickly as possible. In the event that the DCE or CSC is not available, the offices of Housing & Community Development or another remote site shall serve as a temporary location for business to take place. Staff will be instructed on when and where to report. Until such time as entries can be made into the mainframe database, a copy of the paper damage assessment information will be used to determine which permits can be issued. Issuance of permits and plan review will be based on the building moratorium priority criteria. Each staff member will be knowledgeable in general information regarding the recovery phase (e.g. permits, plans, who to call, where to go, etc). Each staff member will be assigned specific job duties. Annexes ESF-19d CEOP 2007

117 2. Minimal Storm Equipment at the DCE and CSC will be secured and protected from the elements as best as is possible for subsequent use during the recovery operations. Mainframe access will be re-established as quickly as possible. Each staff member will be assigned the same specific job duties as stated above in section one (1). 3. Office Logistics DCE will handle all damage assessment, health/safety, code and ordinance operations. CSD will handle all residential and commercial services permitting operations. 4. Triage Center: A triage center will be setup by DCE and CSC personnel for initial customer contact and directions. Triage will be staffed by persons knowledgeable in both DCE and CSC operations. From triage the citizens will be directed to the appropriate person for assistance. At this stage the citizen will be directed as to what paperwork is needed, what information is required and who they need to see. A customer service area will be established for citizens to fill out applications and get any additional information that may be needed. If they are not prepared with all necessary information they will be given a checklist and asked to return. 5. Permit Issuance: Residential permit technicians/plan examiners and commercial technicians will be assigned to issue repair permits based on the moratorium criteria established by the City. If the mainframe/cashiering systems are not available, then paper documentation will be used for permit issuance. Commercial and residential staff will be assigned to the area that requires assistance. 6. Plan Review: Plan review will be done per the moratorium criteria, with the focus on getting the minimally damaged structures repaired first. Residential services is to provide deemed to comply plan documents that can be given to citizens along with the permit for use in making minor repairs to their roof, wall, and floor systems, without having to submit plans. These drawings have been prepared by FEMA for use in wind borne debris areas, which would also applicable for use in the City of Tampa. This will facilitate and expedite the plan and permit issuance process for residential structures. Commercial services will utilize engineer s certification, along with the signed and sealed documents to facilitate and expedite commercial plan approval for the repairing/rebuilding of commercial Annexes ESF-19e CEOP 2007

118 structures. 7. Emergency Work Permits: CSD field inspectors will issue emergency work permits for the following types of work: Roof covering repair/replacement Roof sheathing panel replacement Repair/replace windows Repair/replace doors 8. Permit Fees: It is recommended that all permit fees be waived for the first 30 days in order to assist to customer in the rebuilding process, and facilitate the issuance of permits. 9. Residential building in flood areas: Mitigation Residential buildings in flood areas face the possibility of having to be raised to the base flood elevation if they sustain substantial (greater than 50%) damage. Any structure in the flood zone with a damage assessment that shows a percentage of damage between 40 and 60 percent will receive a more in-depth evaluation to determine whether the 50 percent threshold has been exceeded. If so, the citizen will be informed that the structure must be raised to the base flood elevation and the plans must so indicate. 1. DCE is responsible for the enforcement of all codes and ordinances within the City pertaining to existing structures, environmental issues, zoning and public nuisance violations. The department will continue its proactive approach to ensure the Health, Safety and Welfare of the citizens of Tampa. This action is intended to prevent any unsafe conditions that may cause property damage or loss of life during any natural or man-made disasters. 2. GMDS is responsible for the regulation of all residential and commercial development in the City. This is accomplished through the enforcement of state and local construction codes and regulations. These codes and standards are intended to assure that structures and structures are built safely and protect the public s health and safety from the destructive forces of natural hazards and disasters (hurricanes, floods, etc). 3. GMDS is mitigating future damage from natural disasters through the regulation of both new construction and redevelopment of existing structure by carefully reviewing construction plans and ensuring compliance with building codes through the inspection process. Annexes ESF-19f CEOP 2007

119 INTERFACE ESF #3, Public Works and Engineering ESF #7, Resource Support ESF #4, Firefighting ESF #15, Volunteers and Donations ESF #16, Law Enforcement ESF #18, Business and Industry Annexes ESF-19g CEOP 2007

120 VOLUME II: APPENDICES Appendices

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