Jive Software. First in Social Business

Transcription

1 1 Jive Software First in Social Business

2 Jive. The Largest and Fastest Growing Independent SBS Company. 2 1st in revenues & growth 1st in product footprint 1st in deployment / service expertise Powerful executive team and board Top investors Sequoia & Kleiner Perkins(Oracle, Cisco, Google, etc.) Ranked #1 by Gartner 3Xs Ranked #1 by Forrester 3,000 customers 15,000,000 users 8,000,000,000 page views per year

3 3 Jive Customers. First In Social Business.

4 4 Jive 4.5 Video Ideation Analytics Mobile Community Discovery Jive Market Engagement Social Bookmarking Rich Profiles LDAP / Active Directory Colleagues & Connections Interests & Expertise Videos Microblogs Wiki Docs Ratings Bridging Blogs Discussions Documents Polls Categories Structured Spaces Projects Personal Storage Tagging Search Social Media Monitoring Sentiment Analysis Social Media Integration Secure communications Chat Integration Jive Connects for SharePoint Jive Connects for Microsoft Office Jive Connects for OCS, Sametime & OpenFire

5 5 Social Business Imperatives Innovation Acceleration Corporate Communications Expertise Location / Corp Dir M&A Integration Contact Center Enablement Sales & Channel Enablement Event Communities Social Commerce Community Service Account Management Customer Innovation Social Marketing Product Launches Community Recruiting Social Brand Management Service Everywhere Social Selling Competitive Intelligence

6 6 Jive Sales Using Jive Pre-Sales Listening for initiatives Competitive information Analyst communication Marketing buzz Sales Managing the sales cycle Knowledge sharing/ramp Channel Customer information Post Sales Support Product development Implementations

7 7 7 Sales and Channel Enablement Lost opportunities > Improved pipeline & customer retention Connect disparate sales teams to collaborate around prospects, customer issues and ideas for a healthy revenue stream Results Faster ramp up time - within 6 months, 5.8% increased sales 18+ years of knowledge unlocked in 1 day $100/mo/line so ~$3.5M/yr 200,000 channel partners $100K + savings for Event microsites

8 8 Customer Examples

9 T-Mobile Growing Markets 9 MagentaNation allows people to connect with each other, find resources, share best practices, ask questions, and to continuously learn. Jenny Moran Channel Manager, Business Sales Team Results Sales team more tightly aligned Employee SBS implementation Faster responses to questions drives shorter sales cycles Rich media keeps the sales team engaged Communications and content are now pulled by sales team on 9 demand

10 MagentaNation s Impact 10 Sales team is more tightly aligned Faster responses to questions is driving shorter sales cycles Communications and content now pulled on demand vs. pushed

11 11 An Example of MagentaNation s Impact Driving sales and improving ramp time of new sales members New rep in Florida posts question on how to sell against push-to-talk Feedback quickly received from colleagues around the country in and outside of sales, unlocking 18+ years of collective T-Mobile knowledge Result Shared info leveraged in closing a 30-line contract Best Practices now available on-demand

12 SAP Community Ecosystem 12 We needed a robust application with enterprise class access control and extensibility. Jive gave us exactly what we were looking for. Results Collaboration Network is comprised of over 2M customer, partner & employee users Improved customer satisfaction Increased loyalty Greater transparency Delivering innovations

13 13 Un-Named Customer Story A couple of regional managers working with their corporate legal team realized that one of the regional managers was abusing the company's arbitrage system costing the company 100's of thousands of dollars. This would never had been exposed unless these certain people had connected which normally would never happen in their daily work lives.